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1) Executive summary 2) Project introduction a) Project background b) Project goals 3) Development a) Teamwork i) Philips Electronics approach to quality, though

the application of the European Foundation for Quality Management (EFQM) Excellence Model under an internal process named Reaching the BEST (Business Excellence through Speed and Teamwork) (1) Philips Quality Network (2) Philips Quality Teams ii) Business excellence and quality (1) Philips Electronics BEST model (a) Cornerstone quality principles (b) European Foundation for Quality Management (EFQM) Excellence Model as framework (2) Evaluation of Philips Electronics BEST model against Dotun Adebanjos proposition (a) Relationship between Philips Electronics BEST model core components and that of business excellence iii) Application of Philips Electronics BEST model tools and competencies in a different organization (1) (2) (3) (4) 4) Conclusion Brief introduction to Arvato Brief introduction to the outsourcing services industry Arvatos current approach to quality Potential integration of Philips Electronics BEST model to Arvato

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Yong, J. & Wilkinson, A. (2002) The Long and Winding Road: The Evolution of Quality Management, Total Quality Management, 13 (1), pp. 101-121, Academic Search Complete [Online]. DOI: 10.1080/09544120120098591 (Accessed: 2 August 2013).

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