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com ADL 16 Total Quality Management V4 Assignment A 1 . what do you understand by Total Quality Management, what are the require ments to implement TQM approach in an organization. 2 . Explain, Philip B Crosby s contribution in the field of Quality Management . How his ideas similar and different from ideas of Deming? 3 . With the help of a practical example, explain how you will use control c harts, also explain the guidelines you will follow to analyze and interpret the results. 4 . What is Benchmarking, what are the steps you will follow to implement Be nchmarking in an organization. 5 . Explain the role and importance of employees in implementing TQM in an o rganization, what measure organization should take to deliver a certain level of satisfaction to them? 6 . You are working as a general manager of an organization, explain the var ious steps you have to take for getting your organization certified for ISO 9000 :2000 or ISO 9000:2008 ? 7 . what do you understand by the term work system, do you think improvement of work system will eventually lead to implementation of TQM justify your answer. 8 . nt? With one example each, explain the seven basic tools of quality manageme

Assignment B (Case Study) A manufacturing plant make wind mill assemblies & can produce 50 units in a mont h in two period of 15 days each ; following is the data for number of defects ar ising per month. Q 1 which control chart should be used for the above data and why?

Q 2 Make the appropriate control chart on a graph paper.

Q 3 Interpret the chart and give your recommendation. Whether the process is in control or not?

Assignment C 1 Tree Diagram Options is an analytical tool used in quality management for planning, devising solution s and for better decision making. breaks down the process in sub processes for better understanding is an example of basic tools of quality required to collect the frequency of an event in the branches of tree

None of the above 2 Reengineering is a process of Options Redesigning business processes, associated systems and organizational structures to achieve a dramatic improvement in business performance. To change the current product portfolio and diversifying in other product. To completely transform the organizational structure and climate for developing better products. Redesigning production department so that they can produce better products for t he market 3 ( N,n,c ) sampling plan is used for LASP, here Options N is sample size, n lot size, and c is acceptance number N is acceptance number, n is sample size and c is lot size. N is lot size, n is sample size and c is acceptance number N is sample size, n is acceptance number and c is lot size 4 Check sheet is a quality tool in which Options The frequency & type of an occurrence is recorded A bar graph depicting frequency of an event Similar to checklist to see everything is normal A sheet which is filled by manager while doing maintenance work of a machine. 5 Quality Circle is a Options A team of volunteer group composed of employees or workers or trainees (or even students) who meet to talk about workplace improvement and quality management in the organization. A team of employees which is formed to address quality issues of the company A team of personnel selected from quality department to analyze opportunities of quality improvements A research team from quality consultancy company for improving the system of the organization 6 The concept of quality trilogy which mention quality management as quality pla nning, quality control and quality improvement is given by Options Deming Juran Taguchi Crosby 7 The concept Quality is Free Options Deming is given by

Crosby Shiego Shingo Ishikawa 8 flow chart or diagram is Options A chart to know the cause and effect of a process. To diagrammatically representing process for better understanding Plotting the data collected from a process for analysis None of the above 9 QFD is a technique of Options To control the quality of product by using statistical analysis To control the quality of product by using statistical analysis To gather the voice of customer and converting it into actual product to satisfy them. The application for MBNQA award. 10 Supplier Partnering is a process Options Of making supplier as a partner by sale of company shares to them To train and develop them so that in puts received from them is of right quality . To share gains and profits with the supplier None of the above 11 the methods to handle change in an organization during implementation of TQM are Options Communicate, Empathize and support Delegate, instruct and command Negotiate, recruit and negotiate Collective bargaining. 12 motion study involves Options Systematic processes to analyze the movements of material in a process Systematic processes to analyze the different movements completed to perform a j ob. Systematic process to analyze the motion of machine parts in a plant Movement of information in an organization 13 Work measurement is Options A technique of recording the various steps that has to performed to complete the task A technique to record the output of a process to improve productivity. A technique of recording the content and timing of the various steps that has to

performed to complete a task All the above 14 Ergonomics deals with Options The work and the human effort done to perform the work, a technique to reduce th e physical stress of an employee. The flow of work from one process to another, a technique to reduce the time for overall process. The flow of material within the system of production It analyze the people s interaction in an organization 15 kaizen is Options system to use visual signals to control the movement of materials between the di fferent processes and work centers a device or a system that either prevents a mistake from being made or makes the mistake obvious at a glance. It is the process of continuous improvement in small increments that make the pr ocess more efficient, effective, under control, and adaptable. None of the above 16 KJ diagram is Options Is tool to collect data and represent in KJ chart and find out improvement in a process House of quality is the other name of it and is used to design better quality pr oduct is tool to organize a large number ideas or views to discover meaningful groups based on some relevant relationship. A quality improvement tool developed by Imai required in Kanban system 17 Arrow diagram is Options An example of chart made in CPM and PERT analysis. A diagram in which the cause and effect of different processes are defined using arrows A diagram which represent a work system and their relations with each other with the help of arrows A method of employee well being used for rating the employee satisfaction in the organization.

18 The concurrent engineering give the ability to the organization to Options Design the product in economical way A strategy of product development for faster market response and better quality of product to find out the better alternatives for producing the product. all the above 19 Fault Tree analysis

Options is a graphical technique used to determine in advance the list of undesirable ev ents that design team must take care of to avoid any failure which can result in to an undesirable outcome. Is a decision making technique for finding faults in the process. Is a graphical technique used to determine the cause and effect relationships in events resulting in to failure of work system A decision tree s another name

20 Benchmarking is a process Options To learn and adopt a process or system of doing a work from the best in the indu stry or organization To copy a process of doing things from the best To set standards for each process which has to be achieved by the process owner Standards required to get MBNQA

21 for Total quality management which of the following is not true Options integrates all the levels of the organization it is a system dependent approach and hence doesn t require much participation of people it is a system dependent approach and hence doesn t require much participation of people all stakeholders of the company are the customers 22 surveillance audit Options Done by internal auditors of the company Conducted by customers to ensure the standards are being followed Conducted by certifying body to see whether the standards are being followed Conducted at the time of giving the certificate to the organization 23 work system is Options Set of steps that have to be undertaken by a person to perform a task. Integration of infrastructure, information, person and technologies to perform a work in an organization. A system of how to use the inputs for processing None of the above 24 Lot Acceptance sampling plan is a method Options A technique A technique ded A technique A technique by which the samples are drawn from the lot by which using sampling acceptance or rejection of lot is being deci to remove defects from a lot using sampling by way of which the process is improved using sampling.

25 for variable data the control chart which is made is Options n chart np chart np chart X bar, R chart 26 For defectives, when sample size t is prepared. n is constant the ________________control char

Options p p or np c or u X bar, R 27 For defects, when sample size rt is prepared. Options X bar S u p X bar, R 28 KANBAN is Options Kanban is the system to use visual signals to control the movement of materials between the different processes and work centers Kanban is the continuous improvement by small incremental improvements in the pr ocesses of the organization. Kanban is the process of recording defects of a process on a card Kanban is a quality tool required for implementing Deming quality management pri nciple. 29 Poka yoke can be defined as Options system to use visual signals to control the movement of materials between the di fferent processes and work centers a device or a system that either prevents a mistake from being made or makes the mistake obvious at a glance. It is the process of continuous improvement in small increments that make the pr ocess more efficient, effective, under control, and adaptable. None of the above 30 while evaluating the quality of a product, aesthetics means Options The performance of the product for which it is being purchased The efficiency of the product n is variable the ___________________ control cha

The efficiency of the product The style and designing of the product. 31 The concept of quality loss function is given by Options Crosby Taguchi Deming Ishikawa

32 Theory of profound knowledge is stated by Options Deming Taguchi Crosby Ima 33 Quality management deals with Options Establishing standards and following them Enhanced customer satisfaction by developing products based on customer expectat ion Reducing the number of defects in the product or service and continuous improvem ent All of the above 34 NC in iso means Options No conduct Non conformance No cost Not confidential 35 Fish bone diagram is Options A diagram showing the processes of a system, used for better understanding of a process A quality improvement tool where through graphical representation of cause and e ffect relationships of different events are analyzed A quality tool made with fish bones used as recording the evens on a chart There is no such diagram in Quality manageme 36 PDPC means Options Product Product Product Process design process control design process control development and process control design program chart

37 Voice of customer means Options The analysis of the customer complaints The explicit and implicit customer needs The expectations of customer and feedback All the above 38 Value engineering is a process Options a method of improving the value of product or service by finding alternative way s and inputs available at lower cost to enhance the value of product by adding new features to use high quality inputs and reducing the labor cost of operation to increase the value of the product a product development strategy in which customer develop the product for the com pany 39 MBNQA award means Options Michael Baldrige National Quality Award Malcom Baldrige National Quality Award Malcom Bond National Quality Award Multinational Business National Quality Award 40 Internal Benchmarking Options To adopt To adopt To adopt To adopt the the the the best best best best practices practices practices practices of an organization from same industry of an organization from same country from the same organization from international business

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