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net



2002

OO

BeiDouWeb.com ///

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BeiDouWeb.com ///

2/56

-----
7%

2002

WTO

BeiDouWeb.com ///

3/56


WTO


50%

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4/56

35

321

35

131

32

137

52

10

25

105

11

20

18

138

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:
:
:

:
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2002
1000500

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-----

200250%200
1015%

200250%
5%

5%

20021180005.3

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10%



,
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SWOT

3
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----- SWOT

BeiDouWeb.com ///

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3-5

3-5

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400
500

AIG

11/56

2000

643
224
443
200
173
73
270
127
200
24

BeiDouWeb.com ///

2001
/
34.8%
812
400
45.1%
586
347
42.2%
254
173
47.0%
332
174
12.0%
226
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12/56

200215%
200255%

1322
1150

1000
812

645

960

1490

620
400

224
2000

2001

2002

2003

2004
526

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200260%

439
366
675

305
254

173
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422
264

165
146

2000

2001

BeiDouWeb.com ///

2002

2003

2004

2005
13/56

BeiDouWeb.com ///

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2002

175

5%

BeiDouWeb.com ///

132
8
231.5
144.5
100
10
90
65
33.00
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188

53%
330%
35%

141
10
233
146
140
30
110
80
33.00
674.00

88%
43%
95%
116%
51%

15/56

2002

BeiDouWeb.com ///

35.25
6.73
2.9
44.88
3.42
54.8
0.34
-4.04
-1.44
-5.14
0.72
-4.42
35%
16/56

2002

13
5%25

13

BeiDouWeb.com ///

83.4%/84%
90%
40
4200
3%
35%
60%
35%
100%
30%
10000

17/56

2002

50%
20017.3
200211

140
120
100
80
60
40
20
0

100
90
80
70
60
50
40
30
20
10
0

2001

2002

89%
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2001

2002

70

117%
20012.5
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60
50
40
30
20
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2001

2002

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2002

45

4300

40

4200

35

4100

30

4000

25

3900

20

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2001

2002

4000

350

3500

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2001
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36001300

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2500

2000

150
2001

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2002

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2002

2002

100%
95%
90%
85%
80%
75%
70%
65%
60%
1

13

BeiDouWeb.com ///

10 11 12

25

20/56

2002

15000

16000

14000
12000
10000
9000

10000
8000

8000

7000

8000

8000

9000
8000

7000
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6000

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2000
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10

11

12

200112%200230%
117%
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2002

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2002

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2002

BeiDouWeb.com ///

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2002
2002

BeiDouWeb.com ///

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2002

2002

FNA

20000

BeiDouWeb.com ///

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2002


10

BeiDouWeb.com ///

212
250-300

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BeiDouWeb.com ///

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2002

BeiDouWeb.com ///

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BeiDouWeb.com ///

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IT

BeiDouWeb.com ///

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IT

LBS/HBS
GBS

PA18 CALL CENTER

MIS

BeiDouWeb.com ///

35/56

98


1200

BeiDouWeb.com ///

36/56

BeiDouWeb.com ///


VIP






200210100

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LIMRA

LIMRA

LASS

LASS

LASS

BeiDouWeb.com ///

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2002

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20023

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2002
48

BeiDouWeb.com ///

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9000


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,
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KPI
,
;
AB

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CI

BeiDouWeb.com ///

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KPI

KPI

13

25%
10%
5%
20%
10%
10%
5%
5%
5%
5%


KPI

BeiDouWeb.com ///

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KPI()

KPI

13
FYC
6

40%
10%
10%
10%
10%
10%
5%
5%

KPI

13
25

15%
10%
15%
20%
20%
10%
10%

13

BeiDouWeb.com ///

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KPI()

KPI

15%
15%
5%
30%
20%
15%

KPI

40%
20%
15%
10%
10%
5%

45%

BeiDouWeb.com ///

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,
,,
:
1/3
:80%;
:80%.
80%
90%
30%

2
3
BeiDouWeb.com ///

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2002(/
),

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2002

13

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2001
2002

30

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