BESTLINK COLLEGE OF THE PHILIPPINES 1071 Brgy.

Kaligayahan,Quirino Highway Novaliches Quezon City

SURVEY QUESTION (Hotel Management System) 1. What are the materials included in your weekly/monthly/annual inventory? Appliances Bed sheets Pillows Utensils Furniture Papers/pen Curtain Towels Foods/bevera ges Others

2. What are the problems you encountered during your actual Materials Inventory? Were using manual process like using Log book for inventory Sometimes there is no tally between the materials use and unused Others 3. Do you offer Sales and catering in your Hotel? If yes, what is the process? We offer it to the customer ones they check It was in included in our Package Others

4. What are the problems you encountered regarding in your Sales and catering service? Others Some customer didnt want the package Customer only patronize the idea of paying only for the room they rent or stay in 5. Do you offer reservation in your Hotel for check in? If yes what are the process? Our reservation is online process We offer both online and walk in Our reservation is only walk in process 6. If the customer cancelled the reservation are they get their assessment fee? Yes No, because we have our policy 7. How do you accommodate your client/customer lodging in your company? We give brochures in fliers of We offer both our introduce Hotel We our features and special offer through online Others

8. Have you offer encountered a problem regarding to the front desk over/office? Yes, in terms of accommodating, some clients demanding more offers. Yes, in terms of our room services No 9. Do you offer food and beverages in you hotel? If yes what are the process? We offer the ordering process manually Our ordering process is computerized and included it to the package we offer Others 10. What is the process if the customer ordered food and beverages? We assist them by approaching our waiters We have a computerized menu order, costumer can easily order online We offer self service 11. Do you have a purchasing system? If yes what is the process We did the purchasing process online We did the purchasing walk in or inside the company only 12. What is the Problem you encountered in your purchasing? Costumer dont patronize our offer We dont offer it well Others 13. Do you encounter Problem in your accounting process? Yes, sometimes we encountered not exact amount we count the total income There iswe no receive. tally between the services we offer and the payment we receive. Others problems 14. Does your company encounter any problem in procuring materials goods and services? How often? Always Sometimes

15. Are certain vendors/suppliers consistently late to deliver? No, Instances Sometimes Alway s