IT Skills Sets of the Future

June 2013 1

MVAs Role in Transportation

The MD Motor Vehicle Administration is the gateway to Marylands transportation infrastructure. MVA touches the lives of nearly every resident in MD. Almost 4.1M people hold a valid MD drivers licenses. Approx 4.8m vehicles are registered in the State of MD.

Overview
Over the last 10 fiscal years, the MVA has lost 223 permanent and contractual positions, all the while experiencing an 8% increase in transactions. Manage more than 10 million driver and vehicle records.

Process nearly 12 million core transactions.

Handle almost 8 million walk-in transactions.

Our Profile
(Highly Efficient Operations)

Transactions & Employees

MVA Transactions - to - Employees Comparison
14 1700 12 1650

Transactions (millions)

10

8
6 4 2 0 FY 06 FY 07 FY 08 FY 09
Transactions (M's)

1550 1500 1450 1400 FY 10

Employees

FY 11

FY 12

Employees
4

1600

Our Profile
Functions of the MVA
Primary Functions Driver Licenses and Photo IDs Vehicle Titles and Registrations Vehicle Emissions Inspection Program (VEIP) Business and Salespeople Licenses Customer Call Center Maryland Highway Safety Other Functions Automotive Insurance Compliance Specialty Plates (Organizational, Personalized, Handicapped) Driver Education Motorcycle Safety School Bus Safety MVA Record Requests Administrative Adjunction
Flags for unpaid tickets and camera tickets Suspensions for failing to pay fines and moving violations Point System & Alcohol Related Suspensions

Medical Advisory Board Ignition Interlock

Our Profile
Transactions at the MVA
FY12- Total Transactions 12.1 Million
Transactions by Service Type
Change of Address 2.1% VEIP 17.5% Administrative Flag 3.0% Other 0.2% New Licenses 3.4% Other License 6.8% CDL 1.9% License Tests 10.3% Photo ID 1.4%

Insurance Compliance 4.1% Tag Return 7.1%

License Copies 1.8%

New Registrations 9.9% Total Titles 12.4% Registration Renewal 18.0%

Our Profile
FY12 Revenue Generation
Net Gross Revenue - $1.4 Billion
Uninsured Motorists 6% Drivers Licenses 3% Excise Tax 45%

Title & Related Fees 7%

Registration & Related Fees 33% VEIP 2% Amounts in Millions

Drivers Records 2%

Other 2%

Situation
Current Team of 70 + MVA Employees plus 11 contractual Issues: Silver Tsunami Many systems first developed in 60s & 70s
Legacy COBOL mainframe applications Many Business rules embedded in code

Difficulties in recruiting and retention

8

Addressing Issues on Multiple Fronts

Retention alternatives

Bringing retirees back

Modernization Efforts

Changing the way we do business

Retention
Training Opportunities Focus areas Part of the Future Show that individuals can transition to IT Apprenticeships Better Pay and Benefits (New Initiative)

10

Creative Hiring
Hiring recent retirees back MVA Knowledgeable no learning curve Know business units/players Opportunity for knowledge transfer Post Retirement Career Experienced Mainframe/COBOL Developers Leverage individuals from other agencies/Federal Government
Potential for second retirement Good Benefits
11

Modernization
Project Core Platform for the future MVA Build & Buy Solution Move business rules out of code Turn back to the business for the knowledge Current Team to be part of the solution Translate their knowledge to new systems Training on Agile and new platform
12

Changing the Process - Future

Reexamine Salary Structure Attempt to establish better parity against our competition for talent Look at alternative compensation Vacation Tuition reimbursement Training Competitive options for the future Develop the technical career path Change the assumption that new hires may not make a career of the MVA
13

Suggestions

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