Multiple Choice Questions

Multiple choice questions
Try the multiple choice questions below to test your knowledge of Chapter 8. Once you have completed the test, click on 'Submit Answers for Grading' to get your results. If your lecturer has requested that you send your results to them, please complete the Routing Information found at the bottom of your graded page and click on the 'E-Mail Results' button. Please DO NOT forward your results unless your lecturer has specifically requested that you do so. This activity contains 20 questions. To financial analysts, "working capital" means the same thing as __________. total assets fixed assets current assets current assets minus current liabilities. Which of the following would be consistent with an aggressive approach to financing working capital? Financing short-term needs with short-term funds. Financing permanent inventory buildup with long-term debt. Financing seasonal needs with short-term funds. Financing some long-term needs with short-term funds.
Which of the following would be consistent with a conservative approach to financing working capital? Financing short-term needs with short-term funds. Financing short-term needs with long-term debt. Financing seasonal needs with short-term funds. Financing some long-term needs with short-term funds.
Which of the following would be consistent with a hedging (maturity matching) approach to financing working capital? Financing short-term needs with short-term funds. Financing short-term needs with long-term debt. Financing seasonal needs with long-term funds. Financing some long-term needs with short-term funds. Which of the following is a basic principle of finance as it relates to the management of working capital? Profitability varies inversely with risk. Liquidity moves together with risk. Profitability moves together with risk. Profitability moves together with liquidity. Which of the following illustrates the use of a hedging approach to financing assets? Temporary current assets financed with long-term liabilities. Permanent working capital financed with long-term liabilities. Short-term assets financed with equity All assets financed with a mixture of 50% equity and 50% long-term debt. In deciding the optimal level of current assets for the firm, management is confronted with __________. a trade-off between profitability and risk a trade-off between liquidity and risk a trade-off between equity and debt a trade-off between short-term versus long-term borrowing
Which of the following statements is most correct? For small companies, long-term debt is the principal source of external financing. Current assets of the typical manufacturing firm account for over half of its total assets. Strict adherence to the maturity matching approach to financing would call for all current assets to be financed solely with current liabilities. Similar to the capital structure management, working capital management requires the financial manager to make a decision and not address the issue again for several months. The amount of current assets required to meet a firm's long-term minimum needs is referred to as __________ working capital. permanent temporary net gross The amount of current assets that varies with seasonal requirements is referred to as __________ working capital. permanent net temporary gross Having defined working capital as current assets, it can be further classified according to __________. financing method and time rate of return and financing method
time and rate of return components and time Your firm has a philosophy that is analogous to the hedging (maturity matching) approach. Which of the following is the most appropriate form for financing a new capital investment in plant and equipment? Trade credit. 6-month bank notes. Accounts payable. Common stock equity. Your firm has a philosophy that is analogous to the hedging (maturity matching) approach. Which of the following is the most appropriate non-spontaneous form for financing the excess seasonal current asset needs? Trade credit. 6-month bank notes. Accounts payable. Common stock equity. Under a conservative financing policy a firm would use long-term financing to finance some of the temporary current assets. What should the firm do when a "dip" in temporary current assets causes total assets to fall below the total long-term financing? Use the excess funds to pay down long-term debt. Invest the excess long-term financing in marketable securities. Use the excess funds to repurchase common stock. Purchase additional plant and equipment. Which of the following statements is correct for a conservative financing policy for a firm relative to a
former aggressive policy? The firm uses long-term financing to finance all fixed and current assets. The firm will see an increase in its expected profits. The firm will see an increase in its risk profile. The firm will increase its dividends per share (DPS) this period. Which of the following statements is correct for an aggressive financing policy for a firm relative to a former conservative policy? The firm will use long-term financing to finance all fixed and current assets. The firm will see an increase in its expected profits. The firm will see a decline in its risk profile. The firm will need to issue additional common stock this period to finance the assets. How can a firm provide a margin of safety if it cannot borrow on short notice to meet its needs? Maintain a low level of current assets (especially cash and marketable securities). Shorten the maturity schedule of financing. Increasing the level of fixed assets (especially plant and equipment). Lengthening the maturity schedule of financing. Risk, as it relates to working capital, means that there is jeopardy to the firm for not maintaining sufficient current assets to __________. meet its cash obligations as they occur and take advantage of prompt payment discounts support the proper level of sales and take prompt payment discounts maintain current and acid-test ratios at or above industry
norms meet its cash obligations as they occur and support the proper level of sales If a company moves from a "conservative" working capital policy to an "aggressive" policy, it should expect __________. liquidity to decrease, whereas expected profitability would increase expected profitability to increase, whereas risk would decrease liquidity would increase, whereas risk would also increase risk and profitability to decrease To financial analysts, "net working capital" means the same thing as __________. total assets fixed assets current assets current assets minus current liabilities.
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twelfth edition Book Title: Fundamentals of Financial Management, twelfth edition Book Van Horne/Wachowicz Author: Location Student Resources > on Site: Chapter 8 > Multiple choice questions Date/Time October 10, 2013 at 8:53 AM Submitted: (UTC/GMT)
80% Correct of 20 Scored items: 16 Correct: 4 Incorrect: 20% 80%
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1.
To financial analysts, "working capital" means the same thing as __________. Your Answer: current assets
2.
Which of the following would be consistent with an aggressive approach to financing working capital? Your Answer: Financing some long-term needs with short-term funds.
3.
Which of the following would be consistent with a conservative approach to financing working capital? Your Answer: Financing short-term needs with shortterm funds.
Correct Answer: Financing short-term needs with longterm debt. This is a maturity matching approach and is neither aggressive nor conservative in nature (Table 8-1). Rather, it is a moderate approach.
4.
Which of the following would be consistent with a hedging (maturity matching) approach to financing working capital? Your Answer: Financing short-term needs with shortterm funds.
5.
Which of the following is a basic principle of finance as it relates to the management of working capital? Your Answer: Profitability moves together with risk.
6.
Which of the following illustrates the use of a hedging approach to financing assets? Your Answer: Short-term assets financed with equity Correct Answer: Permanent working capital financed with long-term liabilities. The hedging approach attempts to match the maturities of both assets and liabilities. In this case the assets are
short-term while the liabilities are long-term.
7.
In deciding the optimal level of current assets for the firm, management is confronted with __________. Your Answer: a trade-off between profitability and risk
8.
Which of the following statements is most correct? Your Answer: Current assets of the typical manufacturing firm account for over half of its total assets.
9.
The amount of current assets required to meet a firm's long-term minimum needs is referred to as __________ working capital. Your Answer: permanent
10.
The amount of current assets that varies with seasonal requirements is referred to as __________ working capital. Your Answer: temporary
11.
Having defined working capital as current assets, it can be
further classified according to __________. Your Answer: components and time
12.
Your firm has a philosophy that is analogous to the hedging (maturity matching) approach. Which of the following is the most appropriate form for financing a new capital investment in plant and equipment? Your Answer: Common stock equity.
13.
Your firm has a philosophy that is analogous to the hedging (maturity matching) approach. Which of the following is the most appropriate non-spontaneous form for financing the excess seasonal current asset needs? Your Answer: 6-month bank notes.
14.
Under a conservative financing policy a firm would use long-term financing to finance some of the temporary current assets. What should the firm do when a "dip" in temporary current assets causes total assets to fall below the total long-term financing? Your Answer: Invest the excess long-term financing in marketable securities.
15.
Which of the following statements is correct for a
conservative financing policy for a firm relative to a former aggressive policy? Your Answer: The firm will see an increase in its risk profile. Correct Answer: The firm uses long-term financing to finance all fixed and current assets. The firm will actually find a decrease in its risk profile, as there is less interest rate and refinancing risks.
16.
Which of the following statements is correct for an aggressive financing policy for a firm relative to a former conservative policy? Your Answer: The firm will see an increase in its expected profits.
17.
How can a firm provide a margin of safety if it cannot borrow on short notice to meet its needs? Your Answer: Increasing the level of fixed assets (especially plant and equipment). Correct Answer: Lengthening the maturity schedule of financing. Increasing liquidity, lengthening the maturity schedule, or a combination or the two, can provide a margin of safety.
18.
Risk, as it relates to working capital, means that there is jeopardy to the firm for not maintaining sufficient current assets to __________. Your Answer: meet its cash obligations as they occur and support the proper level of sales
19.
If a company moves from a "conservative" working capital policy to an "aggressive" policy, it should expect __________. Your Answer: liquidity to decrease, whereas expected profitability would increase
20.
To financial analysts, "net working capital" means the same thing as __________. Your Answer: current assets minus current liabilities.

Try the multiple choice questions below to test your knowledge of this chapter. Once you have completed the test, click on 'Submit Answers for Grading' to get your results. If your lecturer has requested that you send your results to them, please complete the Routing Information found at the bottom of your graded page and click on the 'E-Mail Results' button. Please do not forward your results unless your lecturer has specifically requested that you do so. This activity contains 20 questions. In economics the central problem is:
consumption. scarcity. money. production. allocation.
Indicate below what is NOT a factor of production. Labour. Land. A bank loan. Capital.
Macroeconomics deals with: the activities of individual units. economic aggregates. the behaviour of the electronics industry. the behaviour of firms.
Microeconomics is not concerned with the behaviour of: consumers. firms. industries. aggregate demand.
The study of inflation is part of : normative economics.
descriptive economics. macroeconomics. microeconomics.
Aggregate supply is the total amount: of products produced by a given industry. of labour supplied by all households. produced by the government. of goods and services produced in an economy.
The total demand for goods and services in an economy is known as: national demand. gross national product. aggregate demand. economy-wide demand.
Inflation is: an increase in the overall level of economic activity. an increase in the overall price level. a decrease in the overall price level. a decrease in the overall level of economic activity.
A recession is: a period during which aggregate output declines. a period of declining unemployment. a period of declining prices.
a period of very rapidly declining prices.
Unemployment means that: there is excess demand in the labour market. people are not willing to work at the going wage rate. at the going wage rate, there are people who want to work but cannot find work. there are some people who will not work at the going wage rate. If marginal benefit is greater than marginal cost, a rational choice involves: less of the activity. no more of the activity. more or less, depending on the benefits of other activities. more of the activity.
A student chooses to study because the marginal benefit is greater than the ________ cost. marginal average total expected
The concept of opportunity cost: suggests all our wants can be achieved. is relevant only for a capitalist economy like the United States.
suggests a major increase in public health-care spending means an expansion in other areas will be harder to achieve. would be irrelevant if we eliminated poverty.
Opportunity cost is the cost incurred in the past before we make a decision about what to do in the future. the additional benefit of buying an additional unit of a product. a cost that cannot be avoided, regardless of what is done in the future. that which we forgo, or give up, when we make a choice or a decision. A graph showing all the combinations of goods and services that can be produced if all of society's resources are used efficiently is a: Lorenz curve. capital consumption frontier. circular-flow diagram. production possibility curve.
Periods of less than full employment correspond to: points inside the production possibility curve. points on the production possibility curve. points outside the production possibility curve. either points inside or outside the production possibility curve.
The circular flow of goods and incomes shows the relationship between: wages and salaries. income and money. goods and services. firms and households.
In a free market system, the amount of goods and services that any one household gets depends upon its: wage and interest income. income and wealth. wealth. income.
In a planned or command economy, all the economic decisions are taken by the: workers. consumers. voters. government.
Which one of the following is a normative statement? Inequality in the distribution of income is a more serious problem than unemployment. The proportion of people's income paid in taxes is higher under this government than under the previous one. Inflation is rising. The richest 10 per cent of the population has had a bigger percentage increase in incomes over the past 10 years than
the poorest 10 per cent.
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Site Title: Economics, sixth edition Book Title: Economics, sixth edition Book Sloman Author: Location Student Resources > on Site: Chapter 1: Introducing Economics > Multiple choice questions Date/Time October 10, 2013 at 9:17 AM Submitted: (UTC/GMT)
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Summary of Results 95% Correct of 20 Scored items: 19 Correct: 1 5% Incorrect: More information about scoring 95%
1.
In economics the central problem is: Your Answer: scarcity.
2.
Indicate below what is NOT a factor of production. Your Answer: A bank loan.
3.
Macroeconomics deals with: Your Answer: economic aggregates.
4.
Microeconomics is not concerned with the behaviour of: Your Answer: aggregate demand.
5.
The study of inflation is part of : Your Answer: macroeconomics.
6.
Aggregate supply is the total amount: Your Answer: of goods and services produced in an economy.
7.
The total demand for goods and services in an economy is known as: Your Answer: economy-wide demand. Correct Answer: aggregate demand. Economy-wide demand excludes overseas demand.
8.
Inflation is: Your Answer: an increase in the overall price level.
9.
A recession is: Your Answer: a period during which aggregate output declines.
10.
Unemployment means that: Your Answer: at the going wage rate, there are people who want to work but cannot find work.
11.
If marginal benefit is greater than marginal cost, a rational choice involves: Your Answer: more of the activity.
12.
A student chooses to study because the marginal benefit is greater than the ________ cost. Your Answer: marginal
13.
The concept of opportunity cost: Your Answer: suggests a major increase in public health-care spending means an expansion in other areas will be harder to achieve.
14.
Opportunity cost is Your Answer: that which we forgo, or give up, when we make a choice or a decision.
15.
A graph showing all the combinations of goods and services that can be produced if all of society's resources are used efficiently is a: Your Answer: production possibility curve.
16.
Periods of less than full employment correspond to: Your Answer: points inside the production possibility curve.
17.
The circular flow of goods and incomes shows the relationship between: Your Answer: firms and households.
18.
In a free market system, the amount of goods and services that any one household gets depends upon its: Your Answer: income and wealth.
19.
In a planned or command economy, all the economic decisions are taken by the: Your Answer: government.
20.
Which one of the following is a normative statement? Your Answer: Inequality in the distribution of income is a more serious problem than unemployment. This is a value judgement.

Each chapter contains multiple choice questions to help test your learning.
o
Chapter 1: Human Resource Management: a contemporary perspective Chapter 2: Human Resource Management and Organisational Performance: in search of the HR advantage Chapter 3: Recruitment Chapter 4: Selection Chapter 5: Training and Development Chapter 6: Reward Management Chapter 7: Performance Appraisal Chapter 8: Industrial Relations Chapter 9: Line Managers Chapter 10: Organisational and Corporate Culture
o o o o o o o o
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Chapter 11: International HRM Chapter 12: Comparative Human Resource Management Chapter 13: Understanding and Managing Careers in Changing Contexts Chapter 14: Managing Diversity Chapter 15: Work-Life Balance Chapter 16: Downsizing Chapter 17: Employee Participation Chapter 18: Knowledge Management and Human Resource Management Chapter 19: Employment Ethics Chapter 20: Emotion at Work Chapter 21: Flexibility Chapter 22: Workplace Bullying
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Chapter 1: Human Resource Management: a contemporary perspective

Try the multiple choice questions below to test your knowledge of this chapter. Once you have completed the test, click on 'Submit Answers for Grading' to get your results. This activity contains 15 questions. What is the meaning of the acronym HRM? Human Relations Management. Humanistic Resource Management. Humane Resource Management. Human Resource Management.
Which of the following terms was also used before the
language of modern HRM? Select all that apply. Personal management. Labour relations. Personnel management. Industrial relations.
What is meant by the acronym CIPD? Chartered Institute of Personnel Directors. Chartered Institute of People and Development. Chartered Institute of Personnel and Development. Chartered Institute of Performance Development.
What is meant by the acronym SHRM? Soft Human Resource Management. Sophisticated Human Resource Management. Strategic Human Resource Management. Superior Human Resource Management.
What is meant by the acronym HCM? High Class Management. High Capability Management. High Commitment Management. High Calibre Management.
Which of the following is not a function normally performed by the HR department? Pay and reward.
Employee relations. Training and development. Accounting. Recruitment and selection.
It has been said that some HR departments have had a 'Cinderella' image. What is meant by this statement? Old fashioned and staid. Low status and obscure. Bureaucratic. Influential and powerful.
The early roots of contemporary HRM can be traced to which period? 1970s. 1890s. 1940s.
How long has the term 'HRM' been fashionable? The last twenty years. The last forty years. The last 100 years. The last five years.
What of the following is not one of the main reasons cited for stress at work? Change at work. Staff cuts.
Pay increase. Long hours. Increased workloads. Bullying.
What is meant by the acronym RBT? Research-Based Theory. Result-Based Theory. Resource-Based Techniques. Resource-Based Technology. Resource-Based Theory.
Which of the following statements is false? Organisations have adopted more flexible forms. Organisations are now less hierarchical in nature. Organisations are now generally focusing upon domestic rather than international markets. Organisations have been subject to a raft of organisational change programmes. What is the role of the TUC in the UK? The TUC is a confederation of British managers. The TUC is a confederation of British employers. The TUC is a confederation of British workers. The TUC is a confederation of British unions.
What is meant by the acronym HPWS?
High Performance Wages System. High Performance Work System. High Pressure Work System. High Performance Work Scenario.
In the 'matching model' of HRM, what is meant by 'Cost driven HRM'? Where a strategic planning process does not exist, and people are viewed as a cost. Where a strategic planning process does not exist, but people are viewed as a resource. Where a strategic planning process exists, and people are viewed as a resource. Where a strategic planning process exists, but people are viewed as a cost.
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Date/Time October 10, 2013 at 9:27 AM Submitted: (UTC/GMT)
1.
What is the meaning of the acronym HRM? Your Answer: Human Resource Management.
2.
Which of the following terms was also used before the language of modern HRM? Select all that apply. Your Answer: Personnel management. Personal management. Labour relations. Industrial relations. Correct Answers: Personnel management. Labour relations. Industrial relations.
3.
What is meant by the acronym CIPD? Your Answer: Chartered Institute of Personnel and Development.
4.
What is meant by the acronym SHRM? Your Answer: Sophisticated Human Resource Management. Correct Answer: Strategic Human Resource Management.
5.
What is meant by the acronym HCM? Your Answer: High Capability Management. Correct Answer: High Commitment Management.
6.
Which of the following is not a function normally performed by the HR department? Your Answer: Accounting.
7.
It has been said that some HR departments have had a 'Cinderella' image. What is meant by this statement? Your Answer: Old fashioned and staid. Correct Answer: Low status and obscure.
8.
The early roots of contemporary HRM can be traced to which period?
Your Answer: 1970s. Correct Answer: 1890s.
9.
How long has the term 'HRM' been fashionable? Your Answer: The last twenty years.
10 .
What of the following is not one of the main reasons cited for stress at work? Your Answer: Pay increase.
11 .
What is meant by the acronym RBT? Your Answer: Resource-Based Technology. Correct Answer: Resource-Based Theory.
12 .
Which of the following statements is false? Your Answer: Organisations are now generally focusing upon domestic rather than international markets.
13 .
What is the role of the TUC in the UK?
Your Answer: The TUC is a confederation of British unions.
14 .
What is meant by the acronym HPWS? Your Answer: High Performance Work Scenario. Correct Answer: High Performance Work System.
15 .
In the 'matching model' of HRM, what is meant by 'Cost driven HRM'? Your Answer: Where a strategic planning process does not exist, and people are viewed as a cost. Correct Answer: Where a strategic planning process exists, but people are viewed as a cost. Incorrect. This refers to Traditional Management.
Chapter 2: Human Resource Management and Organisational Performance: in search of the HR advantage
Try the multiple choice questions below to test your knowledge of this chapter. Once you have completed the test, click on 'Submit Answers for Grading' to get your results. This activity contains 15 questions. What does Boxall mean by the acronym HCA? Human Capital Appraisal
Human Capital Allowance. Human Capital Advantage. Human Capital Analysis. Human Capital Assessment.
What does Boxall mean by the acronym OPA? Organisational Procedure Advantage. Organisational Process Analysis. Organisational Process Advantage. Organisational Process Assessment. Organisational Process Appraisal.
What is meant by 'black box' research? Research which examines an organisations formal HR policies. Research consisting of basic input/output models with policy inputs on the left hand side and outcomes on the right hand side. Research into the hidden and complex processes which occur between input and output, and differences between espoused and enacted practices. Research into understanding why an organisation has failed after a major event. What is meant by the acronym RBV? Results Based View. Research Based View. Reflective Based View. Resource Based View.
Reward Based View. What is meant by the acronym HPWS? High Pressure Work Systems. High Powered Work Systems. Highly Planned Work Systems. Highly Procedural Work System. High Performance Work Systems.
Which of the following statements are true? Select all that apply. Interest in people management has been elevated by the rise of the 'knowledge economy', where companies increasingly rely upon their stock of intellectual and human capital. Research into the links between HRM and organisational performance is one of the main areas of study in the field of HRM. Research demonstrates a robust relationship between HR and organisational performance. Senior managers have been looking for ways to improve performance in increasingly competitive markets. Which of the following are typical components of most definitions of high commitment management? Select all that apply. Extensive training. High use of temporary staff and contractors. High compensation contingent on organisational performance. Employment security.
Self-managed teams/team working. Selective hiring.
The view that a distinctive set of HR practices can be applied successfully to all organisations irrespective of their setting is referred to as what? Best practice. Best procedure. Best performance. Best process. Best philosophy. Which of the following studies reveal a long standing interest in the relationship between employees and organisational performance? Select all that apply. Scientific management. The Hawthorne Studies. PERT (Program Evaluation and Review Technique). Total quality management. What is the name of the approach that suggests that HR strategy should be matched to business strategy? Best performance. Best process. Best fit. Best value. Best approach. What do Miles and Snow (1984) call companies with narrow, stable products emphasising internal, process
oriented training and pay equity? Analysers. Prospectors. Defenders. Which of the following statements are true? Select all that apply. Most research into HR and performance is quantitative. There is a need to understand more about the black box between HR and performance. Understanding processes and routines predominantly requires much more quantitative data such as surveys. Research should consider not only financial performance but also wider measures such as employee well-being. Which of the following statements about Organisational Process Advantage are true? Select all that apply. OPA concerns developing a process advantage. OPA is best studied by using sophisticated statistical packages. OPA concerns routines and processes which make up the day to day realities of organisational life. OPA concerns how practices are translated into operation.
Which of the following statements about Human Resource Advantage are true? Select all that apply. HRA is the series of policies, practices and processes that contribute to competitive advantage. Research has often been criticised for an excessive emphasis on quantitative analysis. HCA practices are not easily copied.
HRA is comprised of Human Capital Advantage and Organisational Process Advantage. Which of the following statements is true? Select all that apply. The Resource Based View is of less interest to knowledge intensive firms. The Resource Based View suggests competitive advantage is based on what is difficult to imitate. The Resource Based View involves looking at the internal resources of the firm. The Resource Based View draws attention to the intangible assets of the firm. The Resource Based View has developed from the business strategy literature.
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of the HR advantage Date/Time October 10, 2013 at 9:42 AM Submitted: (UTC/GMT)
1.
What does Boxall mean by the acronym HCA? Your Answer: Human Capital Advantage.
2.
What does Boxall mean by the acronym OPA? Your Answer: Organisational Process Appraisal. Correct Answer: Organisational Process Advantage.
3.
What is meant by 'black box' research? Your Answer: Research into the hidden and complex processes which occur between input and output, and differences between espoused and enacted practices.
4.
What is meant by the acronym RBV? Your Answer: Resource Based View.
5.
What is meant by the acronym HPWS?
Your Answer: High Performance Work Systems.
6.
Which of the following statements are true? Select all that apply. Your Answer: Senior managers have been looking for ways to improve performance in increasingly competitive markets. Research demonstrates a robust relationship between HR and organisational performance. Interest in people management has been elevated by the rise of the 'knowledge economy', where companies increasingly rely upon their stock of intellectual and human capital. Correct Answers: Senior managers have been looking for ways to improve performance in increasingly competitive markets. Research into the links between HRM and organisational performance is one of the main areas of study in the field of HRM. Interest in people management has been elevated by the rise of the 'knowledge economy', where companies increasingly rely upon their stock of intellectual and human
capital.
7.
Which of the following are typical components of most definitions of high commitment management? Select all that apply. Your Answer: Self-managed teams/team working. Extensive training. High compensation contingent on organisational performance. Selective hiring. Correct Answers: Self-managed teams/team working. Extensive training. High compensation contingent on organisational performance. Selective hiring. Employment security.
8.
The view that a distinctive set of HR practices can be applied successfully to all organisations irrespective of their setting is referred to as what? Your Answer: Best practice.
9.
Which of the following studies reveal a long standing interest in the relationship between employees and organisational performance? Select all that apply. Your Answer: Scientific management. The Hawthorne Studies. Total quality management.
10.
What is the name of the approach that suggests that HR strategy should be matched to business strategy? Your Answer: Best fit.
11.
What do Miles and Snow (1984) call companies with narrow, stable products emphasising internal, process oriented training and pay equity? Your Answer: Defenders.
12.
Which of the following statements are true? Select all that apply. Your Answer: There is a need to understand more about the black box between HR and performance. Most research into HR and performance is
quantitative. Research should consider not only financial performance but also wider measures such as employee well-being.
13.
Which of the following statements about Organisational Process Advantage are true? Select all that apply. Your Answer: OPA concerns developing a process advantage. OPA concerns routines and processes which make up the day to day realities of organisational life. OPA concerns how practices are translated into operation.
14.
Which of the following statements about Human Resource Advantage are true? Select all that apply. Your Answer: HRA is the series of policies, practices and processes that contribute to competitive advantage. HRA is comprised of Human Capital Advantage and Organisational Process Advantage. Research has often been criticised for an excessive emphasis on quantitative
analysis.
15.
Which of the following statements is true? Select all that apply. Your Answer: The Resource Based View draws attention to the intangible assets of the firm. The Resource Based View involves looking at the internal resources of the firm. The Resource Based View suggests competitive advantage is based on what is difficult to imitate. The Resource Based View has developed from the business strategy literature.
Chapter 3: Recruitment Try the multiple choice questions below to test your knowledge of this chapter. Once you have completed the test, click on 'Submit Answers for Grading' to get your results. This activity contains 15 questions. What is meant by RPO? Recruitment Process Output. Recruitment Procedure Outsourcing. Recruitment Process Outsourcing. Retirement Process Outsourcing.
Which of the following refer to the characteristics of a 'loose' labour market? Select all that apply. Organisational power to keep salaries constant. Low competition for work. Longer job search times for applicants. Organisational access to appropriate skills. An over-supply of labour relative to the demand. Selective hiring. Which of the following refer to a 'tight' labour market? Select all that apply. Firms find it easy finding staff. Firms offer additional incentives and benefits. High turnover of staff. Firms have difficulty finding staff. More creative recruitment. What is meant by a skills deficit? Select all that apply. Where supply of skills is keeping pace with the jobs created. Where supply of skills is not keeping pace with the jobs created. Where skills supplied do not match those demanded. Where skills supplied match those demanded. Which of the following are current trends in the UK employment market? Select all that apply.
High graduation rate. Immigration. Low graduation rate. More women seeking employment. Ageing workforce. Which of the following are characteristics of a McJob? Select all that apply. Low security. High skill. Poorly paid. Low skill. High security. In a recent survey, what was the top attraction for employees to jobs and organisations? Location of work. Flexible working hours. Workplace culture. Holiday entitlement.
How long have anti-discrimination laws relating to race and sex been in place in the UK?
Over 40 years. Over 20 years. Over 10 years.
Over 30 years.
How long have anti-discrimination laws relating to sexual orientation, religion and age been in place in the UK?
Less than 10 years. Less than 25 years. Less than 15 years. Less than 20 years.
Which of the following statements are true? Select all that apply.
Equal opportunities and practices are more common in small workplaces.
Equal opportunities and practices are more common in workplaces without HR specialists. Equal opportunities and practices are more common in public sector organisations. Equal opportunities and practices are more common in private sector organisations. Equal opportunities and practices are more common in large workplaces.
Equal opportunities and practices are more common in workplaces with HR specialist.
Which of the following statements about referrals are true? Select all that apply.
Employees who are referred may have unrealistic expectations about their job.
Candidates have already been vetted and are usually a better fit.
Candidates may have a better understanding of the business.
Employees will generally only refer high quality candidates as their reputation is at stake.
What is meant by a 'golden hello'?

Cash lump sum promised to people who refer a friend. Cash lump sums offered to new recruits. Cash lump sum promised to employees who stay on in the organisation. Cash lump sums offered to people leaving the organisation.
Which of the following 'organisational' factors may affect recruitment? Select all that apply.
Location. Size. Organisation sector. Social change. HR strategy.
What are the external environmental factors affecting recruitment? Select all that apply.
Legislation. HR strategy. Social change. Economy. Labour market.
According to Bates et al. (2008), what is the top attribute employers are looking for?
Specific technical skills. Motivation/attitude. Number of years of work experience. Generic skills. Qualification.
Some questions in this exercise may have more than one correct answer. To answer such questions correctly, you must select all the correct answers. Also note that answer choices in this exercise appear in a different order each time the page is loaded.
Your Results for: "Chapter 3: Recruitment"

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73% Correct of 15 Scored items:
Book Title: Contemporary Human Resource Management, third edition Book Redman Author: Location on Multiple choice questions > Site: Chapter 3: Recruitment Date/Time Submitted:
11 Correct: 4 Incorrect: 27%
73%
October 10, 2013 at 9:59 AM (UTC/GMT)
1.
What is meant by RPO? Your Answer: Recruitment Process Outsourcing.
2.
Which of the following refer to the characteristics of a 'loose' labour market? Select all that apply. Your Answer: Longer job search times for applicants. Organisational access to appropriate skills. An over-supply of labour relative to the demand. Selective hiring. Organisational power to keep salaries constant.
3.
Which of the following refer to a 'tight' labour market? Select all that apply. Your Answer: Firms offer additional incentives and benefits. Firms have difficulty finding staff. More creative recruitment. High turnover of staff.
4.
What is meant by a skills deficit? Select all that apply. Your Answer: Where supply of skills is not keeping pace with the jobs created. Where skills supplied do not match those demanded.
5.
Which of the following are current trends in the UK employment market? Select all that apply. Your Answer: More women seeking employment. Immigration. Ageing workforce. High graduation rate.
6.
Which of the following are characteristics of a McJob? Select all that apply. Your Answer: Low skill. Poorly paid. Low security.
7.
In a recent survey, what was the top attraction for employees to jobs and organisations? Your Answer: Location of work.
Correct. This was the top answer from respondents: 47%.
8.
How long have anti-discrimination laws relating to race and sex been in place in the UK? Your Answer: Over 30 years.
9.
How long have anti-discrimination laws relating to sexual orientation, religion and age been in place in the UK? Your Answer: Less than 15 years. Correct Answer: Less than 10 years.
Sex and religion was introduced in 2003, age in 2006.
10.
Which of the following statements are true? Select all that apply. Your Answer: Equal opportunities and practices are more common in public sector organisations. Equal opportunities and practices are more common in large workplaces. Correct Answers: Equal opportunities and practices are more common in public sector organisations. Equal opportunities and practices are more common in workplaces with HR specialist. Equal opportunities and practices are more common in large workplaces.
11.
Which of the following statements about referrals are true? Select all that apply.
Your Answer: Employees will generally only refer high quality candidates as their reputation is at stake. Employees who are referred may have unrealistic expectations about their job. Candidates have already been vetted and are usually a better fit. Correct Answers: Employees will generally only refer high quality candidates as their reputation is at stake. Candidates have already been vetted and are usually a better fit. Candidates may have a better understanding of the business.
12.
What is meant by a 'golden hello'? Your Answer: Cash lump sums offered to new recruits.
13.
Which of the following 'organisational' factors may affect recruitment? Select all that apply. Your Answer: Location. Size. Organisation sector. Social change. Correct Answers: Location. Size. Organisation sector.
HR strategy.
Incorrect. Social change is an external environmental factor.
14.
What are the external environmental factors affecting recruitment? Select all that apply. Your Answer: Legislation. Social change. Labour market. Economy.
15.
According to Bates et al. (2008), what is the top attribute employers are looking for? Your Answer: Motivation/attitude.
Chapter 4: Selection
Try the multiple choice questions below to test your knowledge of this chapter. Once you have completed the test, click on 'Submit Answers for Grading' to get your results.
This activity contains 15 questions.
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'Best practice' employee selection is usually associated with which model?

The physiological model. The psychiatric model. The psychological model.
The psychometric model.
What is meant by WERS?

Worker Employer Relations Survey. Worker Employee Relations Survey. Workplace Employment Relations Survey. Workplace Employment Relations Statistics.
Which of the following are cognitive characteristics? Select all that apply.
Motivation. Intellectual processes. Knowledge. Academic achievements. Personality traits.
Which of the following are non-cognitive traits? Select all that apply.
Knowledge. Personality traits. Motivation. Academic achievements.
Which of the 'Big Five' personality dimensions has emerged as a particularly valid predictor of many aspects of work performance?
Agreeableness. Emotional stability. Conscientiousness. Openness to experience. Extraversion.
What is the focus of performance-based methods?

Measuring present performance to predict future performance. Measuring past performance to assess current performance. Measuring past performance to predict future performance. Measuring current performance to assess past performance.
Which of the following statements describe current trends in selection practice? Select all that apply.
Online delivery of assessment. More reliable and valid assessment tools. Decreasing use of bespoke simulation. Increasing importance of non-cognitive qualities.
In which sector are the performance-based and competency tests most used?
Small and medium size enterprises. The public sector. Private sector large enterprises.
According to research, which selection method is perceived to be fairest by most applicants?

Interviews. CVs. References. Written ability tests.
According to research, which selection method is perceived to be least fair by most applicants?
Graphology. CVs. Written tests. References.
Which of the following may create negative impressions for candidates? Select all that apply.
Disinterested recruiters. Long and complicated application processes. Informative websites. Poor image and employer brand.
What is meant by a reliable selection technique?

One which is the same for all applicants groups, and should treat all groups the same. One which takes into account cost and potential return on investment.
One which is accurate and free from contamination.
One which is relevant for the work behaviours it is meant to predict.
What is meant by a valid selection technique?

One which is relevant for the work behaviours it is meant to predict.
One which is the same for all applicants groups, and should treat all groups the same. One which takes into account cost and potential return on investment.
One which is accurate and free from contamination.
Which of the following are examples of competencies? Select all that apply.
Team working. Business awareness. Leadership. IT skills.
What percentage of UK organisations report to have used online selection in some form?
5%. 90%. 50%. 30%.
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Summary of Results
7 Correct: 8 Incorrect: 47% 53%
1.
'Best practice' employee selection is usually associated with which model? Your Answer: The psychometric model.
2.
What is meant by WERS? Your Answer: Worker Employer Relations Survey. Correct Answer: Workplace Employment Relations Survey.
3.
Which of the following are cognitive characteristics? Select all that apply. Your Answer: Personality traits. Motivation. Knowledge. Intellectual processes. Correct Answers: Knowledge. Intellectual processes.
Academic achievements.
4.
Which of the following are non-cognitive traits? Select all that apply. Your Answer: Academic achievements. Correct Answers: Motivation. Personality traits.
5.
Which of the 'Big Five' personality dimensions has emerged as a particularly valid predictor of many aspects of work performance? Your Answer: Conscientiousness.
6.
What is the focus of performance-based methods? Your Answer: Measuring past performance to assess current performance. Correct Answer: Measuring present performance to predict future performance.
7.
Which of the following statements describe current trends in selection practice? Select all that apply. Your Answer: Online delivery of assessment. More reliable and valid assessment tools. Increasing importance of non-cognitive qualities.
8.
In which sector are the performance-based and competency tests most used? Your Answer: The public sector.
Correct. 70% of public sector organisations use these tools.
9.
According to research, which selection method is perceived to be fairest by most applicants? Your Answer: Written ability tests. Correct Answer: Interviews.
10.
According to research, which selection method is perceived to be least fair by most applicants? Your Answer: Graphology.
11.
Which of the following may create negative impressions for candidates? Select all that apply. Your Answer: Long and complicated application processes. Disinterested recruiters. Poor image and employer brand.
12.
What is meant by a reliable selection technique? Your Answer: One which is relevant for the work behaviours it is meant to predict. Correct Answer: One which is accurate and free from contamination.
13.
What is meant by a valid selection technique? Your Answer: One which is relevant for the work behaviours it is meant to predict.
14.
Which of the following are examples of competencies? Select all that apply. Your Answer: Business awareness. IT skills. Leadership. Correct Answers: Business awareness. Team working. Leadership.
Incorrect. Competencies tend to refer to transferable personal qualities.
15.
What percentage of UK organisations report to have used online selection in some form? Your Answer: 90%. Correct Answer: 30%.
Chapter 5: Training and Development

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What is meant by the acronym VET?

Vocational Experience and Training. Voluntary Education and Training. Vocational Expertise and Training. Vocational Education and Training.
What percentage of employers in England have skills-shortage vacancies?

17%. 7%. 0.7%. 77%.
Which of the following problems may result due to skill gaps? Select all that apply.
Poor customer service. Quality issues. Delays developing new products. Increased business.
Which of the following statements is false?
Training and development serves an important symbolic function.
Training is normally a key aspect of high commitment management strategies.
There are well-established and proven links between training, organisational productivity, and profit. Training allows organisations to adapt to changes in the business environment.
Training and development is a key element of human resource management.
Which of the following statements refer to a 'voluntarist' approach to training and development? Select all that apply.
Vocational education and training should be supported by the state, e.g. through state levies and apprenticeships. Market pressures ensure that firms invest in training.
A belief that organisations operate more effectively when unfettered by regulation. A belief that, left to themselves, organisations will only invest in short-term, low-level training.
Which of the following statements refer to a 'regulated' approach to training and development? Select all that apply.
A belief that organisations operate more effectively when unfettered by regulation. Vocational education and training is supported by the state, e.g. through state levies and apprenticeships. A belief that, left to themselves, organisations will only invest in short-term, low-level training.
Market pressures ensure that firms invest in training.
Which of the following countries are best described as adopting a broadly voluntarist stance to training and development? Select all that apply.
UK. Germany. France. USA.
Which of the following statements about the apprenticeship system is incorrect?

Apprentices are required to continue to participate in further education for the duration of their vocational studies. The system is one of the best routes to achieving vocational qualifications.
Technical training is supplemented with knowledge of work control and design.
Apprenticeships combine classroom teaching and on-the-job experience.
Full apprenticeships last two years.
Which of the following statements are true? Select all that apply?
Individuals collaborate through professional associations, continuing education courses and alumni associations. The area benefits from excellent transport links.
Supply of highly qualified labour is supported by the close proximity to several universities. Silicon Valley provides an example of the way skills can be developed in a market-based system. There is a high level of formal training.
What is meant by the acronym NVQ?

National Vocational Qualification. National Vocational Quota. New Vocational Qualification. New Vocational Quota.
Which of the following are best described as 'soft' or 'generic' skills? Select all that apply.
Judgement. Team working. Leadership. Initiative. IT skills. Motivation.
What kind of work best illustrates Pye's concept of 'workmanship of certainty'? Select all that apply.
Academic. Call centre worker. Doctor. Fast food worker.
What kind of work best illustrates Pye's concept of 'workmanship of risk'?

Fast food worker. Call centre worker. Doctor. Academics.
Which of the following statements are true? Select all that apply.
The service sector is dominated by high paid full time workers. Service workers include medics, teachers, and IT professionals. Most UK jobs are now in the service sector. Many service workers work in security, care and personal services.
What is meant by an SME?

Small Manufacturing Employer. Small Medium Enterprise. Small Manufacturing Enterprise. Small Medium Employer.
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Summary of Results
1.
What is meant by the acronym VET?
Your Answer: Vocational Education and Training.
2.
What percentage of employers in England have skills-shortage vacancies? Your Answer: 7%.
3.
Which of the following problems may result due to skill gaps? Select all that apply. Your Answer: Poor customer service. Delays developing new products. Quality issues.
4.
Which of the following statements is false? Your Answer: There are well-established and proven links between training, organisational productivity, and profit.
Correct. This statement is false. There is a lack of robust data to prove the links even though intuitively they are believed to exist.
5.
Which of the following statements refer to a 'voluntarist' approach to training and development? Select all that apply. Your Answer: Market pressures ensure that firms invest in training. A belief that organisations operate more effectively when unfettered by regulation.
6.
Which of the following statements refer to a 'regulated' approach to training and development? Select all that apply. Your Answer: Vocational education and training is supported by the state, e.g. through state levies and apprenticeships. A belief that, left to themselves, organisations will only invest in short-term, low-level training.
7.
Which of the following countries are best described as adopting a broadly voluntarist stance to training and development? Select all that apply. Your Answer: UK. USA.
8.
Which of the following statements about the apprenticeship system is incorrect? Your Answer: Full apprenticeships last two years.
Correct. This statement is actually false. Full apprenticeships last three years.
9.
Which of the following statements are true? Select all that apply? Your Answer: Individuals collaborate through professional associations, continuing education courses and alumni associations. Silicon Valley provides an example of the way skills can be developed in a market-based system. Supply of highly qualified labour is supported by the close proximity to several universities. Correct Answers: Individuals collaborate through professional associations, continuing education courses and alumni
associations. Silicon Valley provides an example of the way skills can be developed in a market-based system. Supply of highly qualified labour is supported by the close proximity to several universities. The area benefits from excellent transport links.
Correct. This statement is true. Correct. This statement is true. Correct. This statement is true.
10.
What is meant by the acronym NVQ? Your Answer: National Vocational Qualification.
11.
Which of the following are best described as 'soft' or 'generic' skills? Select all that apply. Your Answer: Judgement. Motivation. Team working. Leadership. IT skills. Correct Answers: Judgement. Motivation. Initiative.
Team working. Leadership.
12.
What kind of work best illustrates Pye's concept of 'workmanship of certainty'? Select all that apply. Your Answer: Fast food worker. Call centre worker.
13.
What kind of work best illustrates Pye's concept of 'workmanship of risk'? Your Answer: Academics. Doctor.
14.
Which of the following statements are true? Select all that apply. Your Answer: Many service workers work in security, care and personal services. Service workers include medics, teachers, and IT professionals. Most UK jobs are now in the service sector.
15.
What is meant by an SME? Your Answer: Small Medium Enterprise.
Chapter 6: Reward Management
What is meant by the acronym VPS?

Variable Pay Systems. Valuable Pay Scheme. Valuable Pay System. Voluntary Pay System.
What is meant by the acronym PRP?

Performance Registered Pay. Performance Related Pay. Process Related Pay. Performance Recommended Pay.
What is meant by the acronym PBR?

Payment By Results. Payment By Reward. Payment By Review. Payment By Revision.
Which of the following are reasons for the popularity of Variable Pay Systems? Select all that apply.
Product and labour market pressures. Linked to notions of HRM, TQM, HPWS. Proven links to employee motivation. Increasing pressures on the reward systems. Government ideology. New technology and new forms of work organisation.
Which of the following reasons might an employer use VPS? Select all that apply.
Allow closer financial control. Allow selective reward without increasing the pay bill. To restructure the employment relationship. To bolster collective bargaining and trade union relationships. Organisational culture change.
According to WERS what is the most common criteria used in the award of variable pay?
Piece rate. Acquisition of skills/core competencies. Other measure of output. Assessment by supervisor.
According to WERS, profit related is most common in which sector?

Electricity, gas and water. Construction. Health. Education.
According to WERS, data share ownership is most common in which sector?

Education. Health. Finance. Electricity, gas and water.
What is meant by SAYE?

Save As you Estimate. Save As You Earn. Save As You Employ. Spend As You Earn.
What is meant by a Profit Sharing Scheme?

Approved Profit Sharing Schemes involve distribution of shares to employees free of charge. Where a trust is established which purchases shares on the behalf of the employee using money borrowed from a financial institution. Where an employee enters into a savings contract with the option to purchase shares at the end of the contract period at a price fixed previously. Where an element of the total pay package is related to the profitability of the company.
What is meant by an Employee Share Ownership Plan?

Approved Profit Sharing Schemes involve distribution of shares to employees free of charge. Where a trust is established which purchases shares on the behalf of the employee using money borrowed from a financial institution. Where an element of the total pay package is related to the profitability of the company. Where an employee enters into a savings contract with the option to purchase shares at the end of the contract period at a price fixed previously.
Which of the following statements is false? Select all that apply.

VPS approaches are now used across the occupational ladder. There is strong evidence between performance related pay and performance. There are many different types of VPS. There has been a greater individualisation of the employment relationship. Variable pay has become less important in recent years.
In devising successful reward systems which of the following are likely to be important? Select all that apply.
External and internal labour market. The business environment. Technology. Integration with other HRM practices. Focusing upon following the latest fashions and trends.
Kessler suggests that organisations are most likely to focus upon what?
External equity. Business strategy. Internal equity.
Which of the following are common criticisms of non-analytical job evaluation? Select all that apply.
Perceived to be a scientific method. More likely to result in 'felt fair' outcomes. Straight forward to operate. Transparent and speedy.
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Summary of Results
6 Correct: 9 Incorrect:
40% 60%
1.
What is meant by the acronym VPS? Your Answer: Variable Pay Systems.
2.
What is meant by the acronym PRP? Your Answer: Performance Related Pay.
3.
What is meant by the acronym PBR? Your Answer: Payment By Reward. Correct Answer: Payment By Results.
4.
Which of the following are reasons for the popularity of Variable Pay Systems? Select all that apply. Your Answer: Increasing pressures on the reward systems. Product and labour market pressures. Linked to notions of HRM, TQM, HPWS. New technology and new forms of work organisation. Correct Answers: Government ideology. Increasing pressures on the reward systems. Product and labour market pressures. Linked to notions of HRM, TQM, HPWS. New technology and new forms of work organisation.
5.
Which of the following reasons might an employer use VPS? Select all that apply. Your Answer: To bolster collective bargaining and trade union relationships. Allow selective reward without increasing the pay bill. Allow closer financial control. Correct Answers: Organisational culture change. Allow selective reward without increasing the pay bill. Allow closer financial control. To restructure the employment relationship.
Incorrect. More likely to be used to decentralise collective bargaining and marginalise unions.
6.
According to WERS what is the most common criteria used in the award of variable pay? Your Answer: Piece rate. Correct Answer: Assessment by supervisor.
7.
According to WERS, profit related is most common in which sector? Your Answer: Electricity, gas and water.
Correct. Profit related pay is used in 81% of workplaces in the sector.
8.
According to WERS, data share ownership is most common in which sector? Your Answer: Electricity, gas and water.
9.
What is meant by SAYE? Your Answer: Save As you Estimate. Correct Answer: Save As You Earn.
10.
What is meant by a Profit Sharing Scheme? Your Answer: Approved Profit Sharing Schemes involve distribution of shares to employees free of charge.
11.
What is meant by an Employee Share Ownership Plan? Your Answer: Approved Profit Sharing Schemes involve distribution of shares to employees free of charge. Correct Answer: Where a trust is established which purchases shares on the behalf of the employee using money borrowed from a financial institution.
Incorrect. This is Profit Sharing Scheme.
12.
Which of the following statements is false? Select all that apply. Your Answer: VPS approaches are now used across the occupational ladder. There are many different types of VPS. There has been a greater individualisation of the employment relationship. Correct Answers: There are many different types of VPS. There is strong evidence between performance related pay and performance. Variable pay has become less important in recent years.
Incorrect. This is a true statement. Incorrect. This statement is true.
13.
In devising successful reward systems which of the following are likely to be important? Select all that apply. Your Answer: External and internal labour market.
Focusing upon following the latest fashions and trends. The business environment. Correct Answers: External and internal labour market. Integration with other HRM practices. Technology. The business environment.
Incorrect. Following fashions and trends may lead to inappropriate strategies.
14.
Kessler suggests that organisations are most likely to focus upon what? Your Answer: Business strategy.
15.
Which of the following are common criticisms of non-analytical job evaluation? Select all that apply. Your Answer: Transparent and speedy. More likely to result in 'felt fair' outcomes. Correct Answers: Straight forward to operate. Transparent and speedy. More likely to result in 'felt fair' outcomes.
Chapter 7: Performance Appraisal

Which of the following is not one of the main reasons for major changes in performance appraisal in recent years?
Team working initiatives. Culture change programmes. Total quality management. Changes in payment systems. Knowledge management initiatives. Government legislation.
Which of the following statement are correct? Select all that apply.
Performance appraisal is not used in the public sector.
Performance appraisal now includes previously untouched organisations and occupational groups. Performance appraisal is diminishing in importance.
Performance appraisal has become more widespread.
Which of the following is not a type of performance appraisal?

45 degree appraisal. Appraisal of managers. Customer appraisals. Team based appraisal.
Why might an organisation use multiple systems of appraisal? Select all that apply.
To separate reward and non-reward aspects of appraisal. To provide employees with a choice of methods. To prevent the misuse of performance appraisal systems by line managers. Different systems for different organisational groups. Different systems for different part of the organisation.
Which of the following is not a reason why performance appraisal is used by organisations?
To motivate employees. To determine promotion. To allocate financial rewards. Because it is a legal requirement. To clarify and define performance expectations. To improve team, individual, and corporate performance.
Performance management is believed to have originated from which country?

Japan. France. Denmark.
USA. Germany.
Which of the following statements about performance management systems is not true?
Recommendations are prescriptive and suggest one best way. Performance management systems are ineffective. Commitment from line managers is questionable. They improve organisational performance in the long-term. They encourage a short-term view among managers. They cause stress for employees.
Which of the following statements about performance appraisal is not true?

Employees may be appraised on both objective and subjective measures. Companies use appraisal to encourage employee loyalty and commitment. Performance appraisal has become a tool to motivate and control workers. Performance appraisal reduces managerial control.
What is the meaning of upward appraisal?

Employees rate the performance of their peers. Line managers rate the performance of employees.
Employees rate the performance of their manager. Senior managers rate the performance of line managers.
What is meant by 360 degree appraisal?

A system where every employee rates another employee chosen at random. A system where feedback is obtained from peers subordinates and supervisors. A system where a senior manager rates all line managers simultaneously. A system where the line manager rates subordinates simultaneously.
Which of the following statements about 360 degree appraisal is not true?
360 degree appraisal has origins in the 1970s US army. Feedback may comprise both open and closed questions. 360 degree appraisal may be linked to pay awards. The data generated is normally highly accurate, valid and meaningful. 360 degree appraisal is normally conducted anonymously.
What is the purpose of a 'mystery shopper'?

A person pretends to be a real customer in order to test the service encountered. A person who pretends to be a manager in order to test the service process.
A person who works for a competitor and pretends to be a customer in order to test the service encountered. A person who pretends to be an employee in order to test service process.
Which of the following statements is not true?

Some performance appraisal systems have become bureaucratic.
Deming believed performance appraisal was central to quality management.
The introduction of performance appraisal in the public sector has been controversial. Some line managers do not take the appraisal processes seriously.
What is meant by the 'Veblen effect'?

The practice of giving everyone high ratings. The practice of giving everyone average ratings. The practice of giving everyone random ratings. The practice of giving everyone low ratings.
What is meant by 'Impression effect'?

Where the ratings reflect the similarity between appraiser and appraisee.
The notion that some employees can manage their reputation to ensure managers have a good impression of them. The notion that closeness between manager and employee may create distortions in the appraisal process. Where a single negative aspect dominates and distorts the appraisal.
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Summary of Results
1.
Which of the following is not one of the main reasons for major changes in performance appraisal in recent years? Your Answer: Government legislation.
2.
Which of the following statement are correct? Select all that
apply. Your Answer: Performance appraisal is not used in the public sector. Performance appraisal has become more widespread. Performance appraisal now includes previously untouched organisations and occupational groups. Correct Answers: Performance appraisal has become more widespread. Performance appraisal now includes previously untouched organisations and occupational groups.
3.
Which of the following is not a type of performance appraisal? Your Answer: 45 degree appraisal.
4.
Why might an organisation use multiple systems of appraisal? Select all that apply. Your Answer: Different systems for different organisational groups. To separate reward and non-reward aspects of appraisal. Different systems for different part of the organisation. Correct Answers: Different systems for different organisational groups. To provide employees with a choice of methods. To separate reward and non-reward aspects of appraisal. Different systems for different part of the organisation.
5.
Which of the following is not a reason why performance
appraisal is used by organisations? Your Answer: Because it is a legal requirement.
6.
Performance management is believed to have originated from which country? Your Answer: USA.
7.
Which of the following statements about performance management systems is not true? Your Answer: Performance management systems are ineffective. Correct Answer: They improve organisational performance in the long-term.
8.
Which of the following statements about performance appraisal is not true? Your Answer: Performance appraisal reduces managerial control.
9.
What is the meaning of upward appraisal? Your Answer: Employees rate the performance of their manager.
10.
What is meant by 360 degree appraisal? Your Answer: A system where feedback is obtained from peers subordinates and supervisors.
11.
Which of the following statements about 360 degree appraisal is not true? Your Answer: The data generated is normally highly accurate, valid and meaningful.
12.
What is the purpose of a 'mystery shopper'? Your Answer: A person pretends to be a real customer in order to test the service encountered.
13.
Which of the following statements is not true? Your Answer: Deming believed performance appraisal was central to quality management.
14.
What is meant by the 'Veblen effect'? Your Answer: The practice of giving everyone average ratings.
15.
What is meant by 'Impression effect'? Your Answer: The notion that some employees can manage their reputation to ensure managers have a good impression of them.
Chapter 8: Industrial Relations

Which frame of reference views the natural state of organisations as one of harmony and co-operation?
Pluralism. Unitarism. Radical.
The analogy of a 'football team' refers to which frame of reference?

Radical.
Pluralism. Unitarism.
In explaining why employees join unions, what term is used to describe employee dissatisfaction with their work situation?
The frustration-aggression thesis. Interactionist explanation. The rational choice explanation.
What is the main reason UK employees give for joining unions?

Improved pay and conditions. Most people at work are members. Free legal advice. Because I believe in trade unions. Support if I had a problem at work.
What percentage of UK workplaces are effectively union free?

Around one half. Around two thirds. Around three quarters. Around one third.
Which parties are generally considered to be the main actors in the employment relationship? Select all that apply.
Unions. Academics. Managers. The state. Employees.
Unionised workers have traditionally received higher wages than their non-unionised counterparts. What phrase is normally used to describe this phenomenon?
The shock effect. Sword of justice effect. The representation gap. Union wage premium.
In 2005, how high was the union wage effect in UK workplaces?

5% of gross hourly earnings. 15% of gross hourly earnings. 2% of gross hourly earnings. 10% of gross hourly earnings.
Employees in the workplace often talk of 'us' and 'them'. Which frame of reference does this reflect?
Pluralism. Radical. Unitarism.
In terms of collective bargaining, which of the following would be considered to be 'substantive' issues? Select all that apply.
Hours. Pay. Holidays. Discipline and grievance. Working hours.
What is meant by the term 'union density'?

The proportion of workers who are union members. The number of workers whose pay is set by collective bargaining. The proportion of workers who are not members of a trade union. The total number of workers who are union members.
Which of the following is not typically a component of partnership agreement?

Commitment to high levels of pay. Commitment to employment security. Commitment to information and consultation. Legitimacy of employees rights' to be informed. Sharing success with employees.
Which of the following statements are true?

Partnership agreements have been equally common in both the public sector and private sector. Partnership agreements have been more common in the private sector than in the public sector. Partnership agreements have been more common in the public sector than in the private sector.
Which of the following definitions reflects a 'bleak house' strategy?

Where an employer seeks to build the loyalty and commitment of staff through consideration of employee welfare. Where an employer attempts to minimise labour costs and avoid unionisation.
Where an employer invests in staff development and human resource management practices.
Which of the following regions have the highest rate on union membership?
North America. China. Asia. Europe. Russia, Ukraine, Belarus.
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Summary of Results
1.
Which frame of reference views the natural state of organisations as one of harmony and co-operation? Your Answer: Radical. Correct Answer: Unitarism.
Incorrect. Radicals believe that class conflict is inevitable.
2.
The analogy of a 'football team' refers to which frame of reference? Your Answer: Pluralism. Correct Answer: Unitarism.
3.
In explaining why employees join unions, what term is used to describe employee dissatisfaction with their work situation? Your Answer: Interactionist explanation. Correct Answer: The frustration-aggression thesis.
Incorrect. This refers to the traditions and opinions of the workgroup.
4.
What is the main reason UK employees give for joining unions? Your Answer: Support if I had a problem at work.
Correct. 72% workers gave this as their primary reason for union membership.
5.
What percentage of UK workplaces are effectively union free? Your Answer: Around one third. Correct Answer: Around one half.
6.
Which parties are generally considered to be the main actors in the employment relationship? Select all that apply. Your Answer: Unions.
The state. Employees. Correct Answers: Unions. Managers. The state. Employees.
7.
Unionised workers have traditionally received higher wages than their nonunionised counterparts. What phrase is normally used to describe this phenomenon? Your Answer: Union wage premium.
8.
In 2005, how high was the union wage effect in UK workplaces? Your Answer: 15% of gross hourly earnings. Correct Answer: 10% of gross hourly earnings.
9.
Employees in the workplace often talk of 'us' and 'them'. Which frame of reference does this reflect? Your Answer: Pluralism.
10.
In terms of collective bargaining, which of the following would be considered to be 'substantive' issues? Select all that apply. Your Answer: Discipline and grievance.
Working hours. Holidays. Pay. Correct Answers: Hours. Working hours. Holidays. Pay.
Incorrect. Discipline and grievance is a procedural issue.
11.
What is meant by the term 'union density'? Your Answer: The proportion of workers who are not members of a trade union. Correct Answer: The proportion of workers who are union members.
12.
Which of the following is not typically a component of partnership agreement? Your Answer: Legitimacy of employees rights' to be informed. Correct Answer: Commitment to high levels of pay.
13.
Which of the following statements are true? Your Answer: Partnership agreements have been equally common in both the public sector and private sector. Correct Answer: Partnership agreements have been more common in the
public sector than in the private sector.
14.
Which of the following definitions reflects a 'bleak house' strategy? Your Answer: Where an employer attempts to minimise labour costs and avoid unionisation.
15.
Which of the following regions have the highest rate on union membership? Your Answer: China. Correct Answer: Russia, Ukraine, Belarus.
Incorrect. Only 42% of employees are members of a union.
Chapter 9: Line Managers

Which of the following is not a reason why line managers are used in HRM?
Because most line managers are trained in HRM practices.
Because they are closest to customers and employees.
Because they occupy a key role in terms of the people management aspects of the general management job. To free HR specialists to form policies and procedures.
Which of the following are typically referred to as 'line managers'?

Those working in marketing.
Those who work in 'general management' roles, rather than a specific functional area. Those working in finance.
Those working in sales.
What is meant by the acronym PMA?

Performance Management Activity. Performance Management Appraisal. Performance Management Assessment. Performance Management Allowance.
Which two EU countries have been found to have the most devolution of HR to the line?
Spain. UK. Finland. Ireland.
Denmark.
What is meant by the notion of 'emotional balancing' in which line managers are said to engage?
Balancing organisational demands and personal aims.
Emotionally committing to change projects and attending to recipients' emotions. Balancing the emotions of work with the emotions of family life.
Emotionally balancing the demands of work pressure and job satisfaction.
What is meant by the acronym SME?

Self Managed Enterprises. Small Manufacturing Enterprises. Small and Medium size Enterprises. Small and Mediocre Enterprises.
Identify four reasons why line managers may be unsuccessful at completing HR duties well.
Lack of help from HR managers. Conflicting demands placed on them by other stakeholders. The need to deliver business targets.
A lack of IT skills. Lack of training.
How are relationships between HR and the line during the 1990s described in British literature?
'Hostility' between HR and the line. 'Syndicates' between HR and the line. 'Alliances' between HR and the line. 'Competition' between HR and the line. 'Partnerships' between HR and the line.
What is meant by a 'learning by doing' approach to HRM duties?

Learning through theory. Learning by completing an online course. Learning through practical experience. Learning by attending specialist courses.
What 'unintended impacts' could occur by involving non-specialist managers in Employee Involvement (EI)? Select all that could apply.
A lack of commitment of non-specialists. Doubts in relation to why EI needs to occur. A lack of ability of non-specialists.
Over enthusiasm of non-specialists. Deficiencies in time and training to do it.
What is meant by the acronym FLM?

Front Line Managers. First Line Managers. First Level Managers. Failed Line Managers.
In assessing employee skills, which of the following is true? Select all that apply.
Where the manager is male and the worker female, manager overestimate the skill level of the worker. Where the manager is male and the worker male, managers overestimate the skill level of the worker. Where the manager is male and the worker male, managers underestimate the skill level of the worker. Where the manager is male and the worker female, managers underestimate the skill level of the worker.
Why might line managers be resistant to take on more HR duties? Select all that apply.
Business pressures. Dislike of new HR technologies, e.g. E-HR.
Unwilling to take on additional work. Lack of clarity regarding their responsibility. Because they believe it will enhance their career prospects.
Why is it difficult to assess the performance outcomes of effective line managers? Select all that apply.
Because line managers believe HR duties make them more powerful.
Poor line management may occur in small under-resourced organisations.
Because effective line managers tend to come from successful organisations making it difficult to judge cause and effect. Because of the contingencies of different work contexts.
What styles are recommended for effective line management?

Policing style approach. Carrot and stick. Hands off approach. Command and control. Tutoring, coaching, and mentoring.
Your Results for: "Chapter 9: Line Managers"

Site Title: Contemporary Human Resource Management,
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third edition Book Title: Contemporary Human Resource Management, third edition Book Redman Author: Location Multiple choice on Site: questions > Chapter 9: Line Managers Date/Time Submitted:
4 Correct: 11 Incorrect:
27% 73%
October 10, 2013 at 12:37 PM (UTC/GMT)
1.
Which of the following is not a reason why line managers are used in HRM? Your Answer: Because they are closest to customers and employees. Correct Answer: Because most line managers are trained in HRM practices.
2.
Which of the following are typically referred to as 'line managers'? Your Answer: Those who work in 'general management' roles, rather than a specific functional area.
3.
What is meant by the acronym PMA? Your Answer: Performance Management Assessment. Correct Answer: Performance Management Appraisal.
4.
Which two EU countries have been found to have the most devolution of HR to the line? Your Answer: Finland. Denmark.
5.
What is meant by the notion of 'emotional balancing' in which line managers are said to engage? Your Answer: Emotionally committing to change projects and attending to recipients' emotions. .
6.
What is meant by the acronym SME? Your Answer: Small and Medium size Enterprises.
7.
Identify four reasons why line managers may be unsuccessful at completing HR duties well. Your Answer: The need to deliver business targets. Lack of help from HR managers. Conflicting demands placed on them by other stakeholders. Lack of training.
8.
How are relationships between HR and the line during the 1990s described in British literature? Your Answer: 'Partnerships' between HR and the line.
9.
What is meant by a 'learning by doing' approach to HRM duties? Your Answer: Learning through practical experience.
10.
What 'unintended impacts' could occur by involving nonspecialist managers in Employee Involvement (EI)? Select all that could apply. Your Answer: Doubts in relation to why EI needs to occur. Deficiencies in time and training to do it.
A lack of commitment of non-specialists. A lack of ability of non-specialists.
11.
What is meant by the acronym FLM? Your Answer: Front Line Managers.
12.
In assessing employee skills, which of the following is true? Select all that apply. Your Answer: Where the manager is male and the worker female, managers underestimate the skill level of the worker. Where the manager is male and the worker male, managers overestimate the skill level of the worker.
13.
Why might line managers be resistant to take on more HR duties? Select all that apply. Your Answer: Dislike of new HR technologies, e.g. E-HR. Unwilling to take on additional work. Lack of clarity regarding their responsibility. Business pressures.
14.
Why is it difficult to assess the performance outcomes of effective line managers? Select all that apply. Your Answer: Poor line management may occur in small under-resourced organisations. Because of the contingencies of different work contexts. Because effective line managers tend to come from successful organisations making it difficult to judge cause and effect.
15.
What styles are recommended for effective line management? Your Answer: Tutoring, coaching, and mentoring.

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80% Correct of 20 Scored items: 16 Correct: 4 Incorrect: 20% 80%

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short-term while the liabilities are long-term.

Having defined working capital as current assets, it can be

further classified according to __________. Your Answer: components and time

Which of the following statements is correct for a