Email: info@maxsmithgroup.

com | Phone: +254-20-230-8975

Maxsmith Group
Performance Oriented

Communication, Influencing And Negotiation Skills Seminar

26th - 27th September 2013 Sarova Stanley Hotel, Nairobi, Kenya.

www.maxsmithgroup.com

Email: info@maxsmithgroup.com | Phone: +254-20-230-8975

A session for busy professionals who need improve their communication skills in order to negotiate successful outcomes In todays competitive workplace the ability to communicate clearly and persuasively provides our greatest opportunity for success, but it is also one of our biggest challenges. To master the art of persuasion you must be able to build rapport, think on your feet and communicate well even when under pressure. Mastering the inter-related skills of communication, negotiation and presentation is the key to success both for individuals building their careers and for the organisations in which they work. Drawing on classical learning, psycho-linguistic research and ideas associated with Emotional Intelligence, this highly interactive and hands-on programme helps participants explore and practise the principles and techniques they need to be effective communicators, negotiators and presenters. Most importantly, it focuses on helping them apply these skills in the workplace as part of a process of continuous learning.

Who should attend?

This training session is a must for all managers and professionals and everyone whose job involves communicating with, and influencing, other people

Programme Objectives
Communicate clearly and effectively both on a one-to-one basis and in group situations such as meetings Build rapport and interpersonal relationships and develop their influencing skills Resolve conflicts and differences through effective, creative and mutually satisfactory negotiation leading where possible to win-win solutions Maximise deal benefits in commercial negotiations Make formal presentations to small and large groups with clarity and persuasiveness Handle audience questions effectively and with integrity Get support for new ideas and change initiatives

Overview
This session is made up of the following elements: Effective Communication First impressions Building rapport Body language Questioning and listening Checking for understanding DISC model of personality types Cultural differences Difficult people and situations Being assertive

Influencing Skills Building credibility Influencing Techniques through Planning and Structure Negotiating Skills What is negotiating? Separating the people from the problem 7 elements of effective negotiating The negotiation process Different negotiating styles Arguing with a purpose

www.maxsmithgroup.com

Email: info@maxsmithgroup.com | Phone: +254-20-230-8975

Strategy and tactics The after agreement commitment Looking for Win: Win Overcoming deadlocks Gaining agreement

Training Methodology
This is a highly practical seminar with learning developed through informal lecture, discussion, role-play and management simulations.

Seminar Information:
Event Date: September 26th to 27th, 2013 Duration: 2 Days Time: 8:30AM - 4:30PM Venue: Sarova Stanley Hotel, Nairobi, Kenya. Delegation size = 25 Charges: Ksh. 36,500 + VAT (Ksh. 5,840) = 42,340 Per Participant / $500 USD Charges Include: Professionals fees, Learning materials, Meals & Refreshments Charges do not Include: Accomodation, dinner and travel

www.maxsmithgroup.com