Company : Reported Call Sr. No.

Date Time 1 23-May-11 10:00 2 23-May-11 3 24-May-11 15:00 4 24-May-11 12:00 5 24-May-11 17:10 6 24-May-11 11:00 7 26-May-11 11:00 8 26-May-11 11:30 9 26-May-11 10:00 10 30-May-11 11:30 11 30-May-11 18:00 12 30-May-11 10:30 13 30-May-11 14:00 14 31-May-11 10:30 15 31-May-11 18:00 16 1-Jun-11 15:00 17 2-Jun-11 10:00 18 2-Jun-11 12:00 19 2-Jun-11 15:00 20 3-Jun-11 10:00 21 3-Jun-11 16:00 22 3-Jun-11 10:45 23 3-Jun-11 18:30 24 4-Jun-11 10:00 25 4-Jun-11 11:00 26 4-Jun-11 14:30 27 4-Jun-11 11:00 28 4-Jun-11 16:00 29 4-Jun-11 17:00 30 9-Jun-11 16:00 31 9-Jun-11 15:00 32 10-Jun-11 10:00 33 10-Jun-11 16:00 34 10-Jun-11 12:00 35 10-Jun-11 15:00 36 10-Jun-11 16:30 37 10-Jun-11 11:00 38 11-Jun-11 10:00 39 11-Jun-11 10:30 40 11-Jun-11 11:00 41 11-Jun-11 12:00 42 11-Jun-11 14:00 43 13-Jun-11 10:00 44 13-Jun-11 12:00 45 13-Jun-11 15:00 46 21-Jun-11 10:00 47 21-Jun-11 12:00

: Saregama : Attended Completed Date Time Date Time 23-May-11 10:00 23-May-11 10:30 23-May-11 23-May-11 24-May-11 15:00 24-May-11 15:30 24-May-11 12:00 24-May-11 12:20 24-May-11 17:01 24-May-11 17:30 24-May-11 11:00 24-May-11 11:15 26-May-11 11:00 26-May-11 11:20 26-May-11 11:30 26-May-11 11:45 26-May-11 10:00 26-May-11 11:00 30-May-11 11:35 30-May-11 12:00 30-May-11 18:00 30-May-11 18:30 30-May-11 10:30 30-May-11 11:00 30-May-11 14:00 30-May-11 14:30 31-May-11 10:30 31-May-11 10:45 31-May-11 18:00 31-May-11 18:20 1-Jun-11 15:00 1-Jun-11 19:00 2-Jun-11 10:00 2-Jun-11 11:00 2-Jun-11 12:00 2-Jun-11 12:20 2-Jun-11 15:00 2-Jun-11 15:20 3-Jun-11 10:10 3-Jun-11 10:30 3-Jun-11 16:00 3-Jun-11 16:40 3-Jun-11 10:45 3-Jun-11 14:30 3-Jun-11 18:30 3-Jun-11 19:30 4-Jun-11 10:00 4-Jun-11 10:30 4-Jun-11 11:00 4-Jun-11 11:30 4-Jun-11 14:30 4-Jun-11 15:00 4-Jun-11 11:00 4-Jun-11 14:00 4-Jun-11 16:00 4-Jun-11 16:30 4-Jun-11 17:00 4-Jun-11 17:30 9-Jun-11 16:00 9-Jun-11 16:30 9-Jun-11 15:00 9-Jun-11 15:30 10-Jun-11 10:00 10-Jun-11 10:30 10-Jun-11 16:00 10-Jun-11 16:30 10-Jun-11 12:00 10-Jun-11 12:30 10-Jun-11 15:00 10-Jun-11 15:40 10-Jun-11 16:30 10-Jun-11 19:30 10-Jun-11 11:00 10-Jun-11 11:30 11-Jun-11 10:00 11-Jun-11 10:20 11-Jun-11 10:30 11-Jun-11 10:45 11-Jun-11 11:00 11-Jun-11 11:30 11-Jun-11 12:00 11-Jun-11 12:30 11-Jun-11 14:00 11-Jun-11 14:30 13-Jun-11 10:00 13-Jun-11 10:00 13-Jun-11 12:00 13-Jun-11 12:30 13-Jun-11 15:00 13-Jun-11 15:20 21-Jun-11 10:00 21-Jun-11 11:00 21-Jun-11 12:00 21-Jun-11 12:30

Down time (Mins) 30mns 30mns 20mns 20mns 15mns 20mns 15mns 1 hrs 25mns 30mns 30mns 30mns 15mns 20mns 4hrs 1hrs 20mns 20mns 20mns 40mns 3hrs 1hrs 30mns 30mns 30mns 3hrs 30mns 30mns 30mns 30mns 30mns 30mns 30mns 40mns 3hrs 30mns 20mns 15mns 30mns 30mns 30mns 30mns 30mns 20mns 1hrs 30mns

48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99

22-Jun-11 23-Jun-11 23-Jun-11 24-Jun-11 24-Jun-11 24-Jun-11 25-Jun-11 25-Jun-11 26-Jun-11 29-Jun-11 29-Jun-11 29-Jun-11 30-Jun-11 30-Jun-11 30-Jun-11 4-Jul-11 4-Jul-11 4-Jul-11 5-Jul-11 5-Jul-11 6-Jul-11 6-Jul-11 6-Jul-11 11-Jul-11 11-Jul-11 11-Jul-11 14-Jul-11 14-Jul-11 15-Jul-11 15-Jul-11 18-Jul-11 18-Jul-11 18-Jul-11 18-Jul-11 19-Jul-11 19-Jul-11 19-Jul-11 20-Jul-11 20-Jul-11 20-Jul-11 22-Jul-11 22-Jul-11 22-Jul-11 26-Jul-11 26-Jul-11 26-Jul-11 26-Jul-11 27-Jul-11 27-Jul-11 27-Jul-11 1-Aug-11 1-Aug-11

11:00 10:00 12:00 15:00 12:00 14:00 15:00 10:00 10:00 10:00 11:00 16:00 10:00 15:00 14:00 11:00 15:00 12:00 15:00 10:00 11:00 12:00 10:00 12:00 17:00 12:00 14:00 11:00 15:00 10:00 11:00 12:00 15:00 10:00 10:00 11:00 16:00 10:00 15:00 11:00 15:00 17:00 10:00 11:00 15:00 17:00 10:00 12:00 15:00 10:00 11:00

22-Jun-11 23-Jun-11 23-Jun-11 24-Jun-11 24-Jun-11 24-Jun-11 25-Jun-11 25-Jun-11 26-Jun-11 29-Jun-11 29-Jun-11 29-Jun-11 30-Jun-11 30-Jun-11 30-Jun-11 4-Jul-11 4-Jul-11 4-Jul-11 5-Jul-11 5-Jul-11 6-Jul-11 6-Jul-11 6-Jul-11 11-Jul-11 11-Jul-11 11-Jul-11 14-Jul-11 14-Jul-11 15-Jul-11 15-Jul-11 18-Jul-11 18-Jul-11 18-Jul-11 18-Jul-11 19-Jul-11 19-Jul-11 19-Jul-11 20-Jul-11 20-Jul-11 20-Jul-11 22-Jul-11 22-Jul-11 22-Jul-11 26-Jul-11 26-Jul-11 26-Jul-11 26-Jul-11 27-Jul-11 27-Jul-11 27-Jul-11 1-Aug-11 1-Aug-11

11:00 10:00 12:00 15:00 12:00 14:00 15:00 10:00 10:00 10:00 11:00 16:00 10:00 15:00 14:00 11:00 15:00 12:00 15:00 10:00 11:00 12:00 10:00 12:00 17:00 12:00 14:00 11:00 15:00 10:00 11:00 12:00 15:00 10:00 10:00 11:00 16:00 10:00 15:00 11:00 15:00 17:00 10:00 11:00 15:00 17:00 10:00 12:00 15:00 10:00 11:00

22-Jun-11 23-Jun-11 23-Jun-11 24-Jun-11 24-Jun-11 24-Jun-11 25-Jun-11 25-Jun-11 26-Jun-11 29-Jun-11 29-Jun-11 29-Jun-11 30-Jun-11 30-Jun-11 30-Jun-11 4-Jul-11 4-Jul-11 4-Jul-11 5-Jul-11 5-Jul-11 6-Jul-11 6-Jul-11 6-Jul-11 11-Jul-11 11-Jul-11 11-Jul-11 14-Jul-11 14-Jul-11 15-Jul-11 15-Jul-11 18-Jul-11 18-Jul-11 18-Jul-11 18-Jul-11 19-Jul-11 19-Jul-11 19-Jul-11 20-Jul-11 20-Jul-11 20-Jul-11 22-Jul-11 22-Jul-11 22-Jul-11 26-Jul-11 26-Jul-11 26-Jul-11 26-Jul-11 27-Jul-11 27-Jul-11 27-Jul-11 1-Aug-11 1-Aug-11

11:20 10:30 18:00 15:40 12:20 18:00 15:30 15:00 10:20 10:30 14:00 19:00 14:00 15:30 14:40 11:30 16:00 12:45 17:00 10:30 11:30 12:00 11:00 12:20 18:00 13:00 14:30 11:30 16:00 10:30 11:40 12:30 16:00 17:00 10:20 12:00 17:00 14:00 15:30 14:00 16:00 17:40 10:20 13:00 16:00 18:00 10:20 12:20 16:00 10:30 12:30

20mns 30mns 6hrs 40mns 20mns 4hrs 30mns 5 hrs 20mns 30mns 3 hrs 3hrs 4Hrs 30mns 40mns 30mns 1hrs 45mns 2hrs 30mns 30mns 20mns 1 hrs 20mns 1hrs 1hrs 30mns 30mns 1hrs 30mns 40mns 30mns 1 hrs 6hrs 20mns 1hrs 1hrs 4hrs 30mns 3hrs 1 hrs 40mns 20mns 2 hrs 1 hrs 1hrs 20mns 20mns 1 hrs 30mns 1 hrs 30mns

100 101 102 103 104 105

1-Aug-11 9-Aug-11 9-Aug-11 9-Aug-11 9-Aug-11 9-Aug-11

12:00 10:00 12:00 14:00 12:00

9-Aug-11 9-Aug-11 9-Aug-11 9-Aug-11 9-Aug-11

12:00 10:00 12:00 14:00 12:00

9-Aug-11 9-Aug-11 9-Aug-11 9-Aug-11 9-Aug-11

16:00 11:30 13:00 15:00 12:30

4 hrs 1 hrs 30mns 1 hrs 1 hrs 30mns

17.06.10

Call Report
: Month : User/Machine No. Subroto da Rdc Somnath Debasish da Bikash da Pyusish da Indra da Digital Dept Manoj Legal Sayan da HCD Sayan da Kishore sir Kishore sir Kishore sir Mrinmoy Sir Yogesh Sir Manoj Sir Ekta mam System room HR Vikash Sir Yogesh Sir Ashish sir Karim sir Shardendu sir Yogesh Sir Dibendu da BM sir Ravi sir Ashish sir Dibendu da Dibendu da dumdum user Yougesh sir Dibendu da Tufan manna Raju da Bhola Shardendu da Indra da Dibendu da Piyush Ansuman chanda Shardendu thakur 1-Jan-11 Problem Reported Payroll open & Plsql problem 2 Tonner empty Word spelling check disiable Skype connection Problem Document scan Mail open Problem Check print problem Windows problem Printing Problem Printer paper jam Booting problem Windows automatically restart Mail problem Document scan Mail File corrupt Mail File corrupt File Transfer on Shibu da Document scan Usb device not deceted Skype Login problem Hdd Problem Data card issue Internet pRoblem Mouse Problem PDF file Reading problem Weekly backup Document scan Document scan Scaning problem Data card install Require print & Network Do not print jpeg file Scaning problem Saregama stokeexchange history file download problem weekly backup Document scan Require Cpu start Scan document Mail configure Printing Problem Document scan Booting problem Scan document & convert to word Mail sending problem Data delete from desktop Document scan Engineer Abhijit Abhijit Abhijit Abhijit Abhijit Abhijit Abhijit Abhijit Abhijit Abhijit Abhijit Abhijit Abhijit Abhijit Abhijit Abhijit Abhijit Abhijit Abhijit Abhijit Abhijit Abhijit Abhijit Abhijit Abhijit Abhijit Abhijit Abhijit Abhijit Abhijit Abhijit Abhijit Abhijit Abhijit Abhijit Abhijit Abhijit Abhijit Abhijit Abhijit Abhijit Abhijit Abhijit Abhijit Abhijit Abhijit

ANIMESH Piyush System room Auditor Hcd System room Prasanto da dumdum user Bijoy da K.C Ghosh Manoj System room HCD Rdc Dibyednu da Digital Dept Abhijit(Studio) Indra da Hirak RDC Vikash Sir Sayan da HCD HCD Traning room HCD HCD HCD Showroom RDC Legal Dept Abhijit(Studio) Tapan (Showroom) Eng Dept Parimal da Mintu sir Shibu da HCD RDC Casste Floor HCD Vikash Sir Ashish sir Dtar Yogesh Sir Anidya Sir Piyush sir showroom hcd HCD Hcd

Web site open problem Folder sharing & maping network drive Data transfer 22 pages Document scan Switch problem Data transfer Booting problem Weekly backup do not print form sap VC On connect to mumbai Lan problem Spare system Ready Windows Problem Tonner empty

Abhijit Abhijit Abhijit Abhijit Abhijit Abhijit Abhijit Abhijit Abhijit Abhijit Abhijit Abhijit Abhijit Abhijit

Mail Send Abhijit Power Problem Abhijit Power Problem Abhijit Check print problem Abhijit Roydp problem Abhijit Tonner empty Abhijit Document Scan Abhijit CD write Abhijit Computer Booting problem Abhijit Toner Empty Abhijit Video play Presenting through vc Abhijit Virus problem Abhijit Booting problem Abhijit Mouse Problem Abhijit Printer Problem & Mp3 Not Play Through Hamaracd site Abhijit Printing Problem Abhijit Printing Problem Abhijit Hdd Problem Abhijit Speaker Problem & Internet Problem Abhijit Require 2 win98 system Abhijit+gorchand Lan Problem abhijit Machine Booting Problem abhijit System & Internet Slow abhijit Windows Problem Abhijit Empty Toner Abhijit Booting Problem Abhijit Computer & Copyier Shifting Abhijit Scan documen Abhijit Printing problem abhijit Sap portal problem abhijit Booting Problem abhijit Weekly backup abhijit require Plug in speaker Abhijit media plyer song not play number wise Abhijit require photoshop install Abhijit Windows Restart Abhijit Booting problem Abhijit

dumdum user Debasish Tar Account Hcd Hcd

Require New Mail id Configuration Booting problem & Printing Problem Paper jam on Fuser Copier problem Booting Problem

Abhijit Abhijit Abhijit Abhijit Abhijit

Action Taken Configure payroll setting & enter the S.l number on Plsql 2 Printer tonner Change Enable the spelling check Configure & connect Scan document & send mail End the process & open mail Select deafult printer & print check Scan hdd & windows run in normal mode Clear the jam paper Clear the jam paper Change Hdd Ide cable Change the smps Type to mail password & download mail Scan document & send mail Restore old mail file From backup & current mail file recovering Mail file recover complete But can,t restore user on busy File Transfer successfully Scan document & send mail Enable Usb From Bios Reset The sky password & login skype acc hdd not detection try to hdd scan but desnot slove Install data card access problem but data card valid is expire change the poxy server ip & start internet Change the mouse Install adobe reader keep nt backup & mail configuration pop3 to xchange Scan document & send mail Scan document & send mail Creat new scan shortcut Install new data card own system Connect to wi-fi & install printer Print to jpeg file Restart the printer Download the through nse site 4 user backup successfully Scan document & send mail Start the cpu & infrom Scan document & send mail Mail configure successfully Reinstall printer driver Scan document & send mail Change the smps Scan document & send mail with convert word Right mail address & send mail Restore old backup form backp Scan Document & send mail

Remarks COMPLETE COMPLETE COMPLETE COMPLETE COMPLETE COMPLETE COMPLETE COMPLETE COMPLETE COMPLETE COMPLETE COMPLETE COMPLETE COMPLETE COMPLETE UNDERPROCESS COMPLETE COMPLETE COMPLETE COMPLETE COMPLETE UNDERPROCESS COMPLETE COMPLETE COMPLETE COMPLETE COMPLETE COMPLETE COMPLETE COMPLETE COMPLETE COMPLETE COMPLETE COMPLETE COMPLETE COMPLETE COMPLETE COMPLETE COMPLETE COMPLETE COMPLETE COMPLETE COMPLETE COMPLETE COMPLETE COMPLETE COMPLETE

Problem of web serner Successfully Folder share & Creat map network drive Transfer Data San to nas 22 pages document scan & sent mail Reinstall switch Transfer Data San to nas Change the hdd Cable weekly backup successfully Turn on printer machine & print now work properly Power on vc & connect to mumbai Change The Another Lan cable Install win98 & software Install winxp & Require Software Change the tonner Computer Power on & send Mail Check power Problem Change the smps Setup Check format & print Problem of new roydp configuration & run the old desktop urgent basis Change tonner Scan document & send mail Tds folder write the cd Change the smps Chanage the toner Video Play not supporting Polycom device Uninstall macfee & Quick heal install successfully Change the ide Cable Change The Mouse Install printer Driver, install Quicktime plyer All Proble Slove Start the Print Spooler service Reinsatall Printer All User Change Sata Cable Reinsatll Driver & Install Defalut Web browser of chrome Install win98 & software install Restart the Switch Change The Smps Uninstall macfee & Quick heal install successfully Now problem is slove Reinstall Windows & Software Packages Change The Toner Change The Smps Shifting Successfully Scan Document & send Mail Install Printer Driver now printing is ok Reinstall Group policy & now is open Sap portal Change the SMPS Backup Successfully Pluging speaker successfully uncheck suffle options & play song number wise install trial version photoshop Change the Smps Run safe mode & now Windows Work Pproperly

COMPLETE COMPLETE UNDERPROCESS COMPLETE COMPLETE UNDERPROCESS COMPLETE COMPLETE COMPLETE COMPLETE COMPLETE COMPLETE COMPLETE COMPLETE COMPLETE COMPLETE COMPLETE COMPLETE COMPLETE UNDERPROCESS COMPLETE COMPLETE COMPLETE COMPLETE COMPLETE COMPLETE COMPLETE COMPLETE COMPLETE COMPLETE COMPLETE COMPLETE COMPLETE COMPLETE COMPLETE COMPLETE COMPLETE COMPLETE COMPLETE COMPLETE COMPLETE COMPLETE COMPLETE COMPLETE COMPLETE COMPLETE COMPLETE COMPLETE COMPLETE COMPLETE COMPLETE COMPLETE

10 User Mail di configuration Successfully Change The Smps & Intall New Printer Driver Change The Fuser Change DVD data Cable & now is ok Check & clean Ram

COMPLETE COMPLETE COMPLETE COMPLETE COMPLETE

Backup Taken

BACKUP
Sl.no 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 User Asish Roy Debasish Mitra Dibyendu Mukherjeee Indrajit Dey Mukesk Pandey Piyush Changia Vikash Khanna Yogesh Sima Nath Tpan Katu Kushal Roychowdhury Bhaskar Guha Tony Paul Dipanwita Das Tapas Tufan Sayan Roychoudhury D.P Sir GB Day1 Day 2 Day3 Day4

Day5