Gap Analysis of ISO:IEC 17020-2012 and ISO:IEC 17020-1998 in The Program of Inspection

Gap Analysis March 2013
Issued: March 2013
Gap Analysis of ISO/IEC 17020:2012 and ISO/IEC 17020:1998 in the program of Inspection
Copyright National Association of Testing Authorities, Australia 2013

This publication is protected by copyright under the Commonwealth of Australia Copyright Act 1968. NATAs accredited facilities or facilities seeking accreditation may use or copy this publication or print or email this publication internally for accreditation purposes. Individuals may store a copy of this publication for private non-commercial use or copy a reasonable portion of this publication in accordance with the fair dealing provisions in Part III Division 3 of the Copyright Act 1968. You must include this copyright notice in its complete form if you make a copy of this publication. Apart from these permitted uses, you must not modify, copy, reproduce, republish, frame, upload to a third party, store in a retrieval system, post, transmit or distribute this content in any way or any form or by any means without express written authority from NATA.
Gap Analysis of ISO/IEC 17020:2012 and ISO/IEC 17020:1998
This document has been designed to assist both facility staff and the NATA assessment team. It highlights the differences between ISO/IEC 17020:1998 and ISO/IEC 17020:2012. Facility staff can use this document, together with the ISO/IEC 17020 Checklist (also available from the NATA website) as part of their preparation for an assessment to ISO/IEC 17020:2012 in the Inspection Accreditation Program. Refer to Policy Circular 44 Implementation of ISO/IEC 17020:2012 in the program of Inspection. SUMMARY OF CHANGES The most notable differences between ISO/IEC 17020:1998 and ISO/IEC 17020:2012 include: The re-arrangement of the document structure to separate the requirements into General, Structural, Resource, Process and Management system sections; Incorporation of text from the ISO/PAS documents to establish consistent requirements for all ISO/IEC 17000-series standards; Incorporation of requirements from IAF/ILAC A4:2004; Revision of the technical requirements; Two options to meet the management system requirements of the Standard. In relation to specific clauses in the Standard, significant changes have been made to: Impartiality requirements (4.1); Confidentiality requirements (4.2); Records management (7.3.1); Complaints and appeals (7.5 and 7.6); Management systems requirements (Section 8, all parts). Requirements for the monitoring of inspectors (clauses 6.1.8 and 6.1.9) have also been introduced.
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General comment on the terms and conditions in ISO/IEC 17020:2012 The definition of inspection has been slightly changed. It now allows for design verification to be applied to processes and services as well as products. The word plant has been replaced with installation, allowing for both a physical item of equipment or the process of installation to be inspected. Note 2 explicitly allows for inspectors to report findings only, and not make a judgement of conformity, based upon procedures specification or the requirements of a scheme owner. New terms have been added to address Inspection System and Inspection Scheme. This recognises that frequently inspection is used to provide conformity data in support of a wider assurance activity. Such activities may involve product certification, or be specified through legislation. Scheme owners can be industry bodies, commercial entities, product certification bodies or regulators. Scheme rules and requirements may exist in addition to the technical requirements for the inspection and the requirements set out in ISO/IEC 17020:2012.
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ISO/IEC Corresponding Change 17020:2012 ISO/IEC Clause No. 17020:1998 Clause No. 1 1
1.1
Summary of text/extract from ISO/IEC 17020:2012
Comments
Scope
Clause 1.1 of ISO/IEC 17020:1998 has been included under Clause 1. In addition, the following changes have been made: Criteria are now requirements. Reference to ISO/IEC 17000 has been made. The terms and definitions given in ISO/IEC 17000 now also apply in addition to the definitions of clauses 3.1 to 3.10. The definition of inspection changed slightly and now explicitly includes service. There is no change however, in meaning or intent. Notes 2, 3 and 4 have been added whilst Note 2 of ISO/IEC 17020:1998 has been deleted.
2 3
3.1
New
Normative References Terms and definitions
2
2.1 Minor change
Inspection
3.2 3.3 3.4 3.5 3.6 3.7 3.8 3.9 3.10
New New New No change New New New New New Significant change New
Product Process Service Inspection Body Inspection system Inspection scheme Impartiality Appeal Complaint
4
4.1
4.1.1
General requirements
Impartiality and independence
Inspection activities shall be undertaken impartially. Text sourced from ISO/PAS 17001:2005.
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ISO/IEC Corresponding Change 17020:2012 ISO/IEC Clause No. 17020:1998 Clause No.
4.1.2 4.1 Significant change
Comments
4.1.3
New
4.1.4
New
4.1.5 4.1.6 4.2
New No change
4.1.6a 4.1.6b 4.1.6c
4.2.1 4.2.2 4.2.3
4.2
4.2.1
5
(5)
Minor change Minor change No change Significant change New
The inspection body is responsible for the impartiality of its inspection activities and must not allow commercial, financial or other pressures to compromise impartiality. The inspection body must identify risks to its impartiality on an ongoing basis. This shall include those risks that arise from its activities, or from its relationships, or from the relationships of its personnel. If a risk to impartiality is identified, the inspection body shall be able to demonstrate how it eliminates or minimises risk. The inspection body shall have top management commitment to impartiality. The inspection body is to be independent to the extent that is required with regard to the conditions under which it performs its services. Type A. Type B. Type C.
Text sourced from ISO/PAS 17001:2005.
Text sourced from ISO/PAS 17001:2005. Refer to Annex A.
A Type A inspection body is identified as a third party inspection body. A Type B inspection body is identified as an in-house inspection body.
Confidentiality
The inspection body is responsible, through legally enforceable commitments, for the management of information obtained or created during the performance of inspection activities. The inspection body must inform the client, in advance, of information it intends to be publicly available. Other information is considered confidential, with some exceptions. Text sourced from ISO/PAS 17002:2004.
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4.2.2 New
Comments
4.2.3
New
When the inspection body is required by law or authorised by contractual commitments to release confidential information, the client or individual concerned shall, unless prohibited by law, be notified of the information provided. Information about the client obtained from sources other than the client is confidential.
Text sourced from ISO/PAS17002:2004.
5
5.1
5.1.1 5.1.2 5.1.3
Structural requirements
3
3.1 3.2 3.3 Minor change No change Minor change Minor change Minor change Deleted
Administrative requirements
The inspection body shall be a legal entity, or defined as part of a legal entity. When part of a legal entity, the inspection body is to be identifiable within the entity. The inspection body shall have documentation which describes the activities for which it is competent. The inspection body shall have adequate provision to cover liabilities arising from its operations. Contractual conditions for services. A Note has been added concerning governmental inspection bodies.
5.1.4
3.4
5.1.5
3.5
3.6
The previous statement that the scope of work for a job is determined by the relevant terms of contract has been deleted. insurance has been replaced by provision. Assumption by State has been moved to a Note. contractual has been added and the exemption has been reworded to consider the legal entity. The previous requirement for independently audited accounts now does not appear in ISO/IEC 17020:2012. Text sourced from ISO/PAS 17001:2005. managed is now additional to organised. The Note under this clause is based upon the Clause 16 requirement for Cooperation in ISO/IEC 17020:1998.
5.2
5.2.1 5.2.2
6.1
New 6.1 Minor change
Organisation and management

The inspection body shall be structured and managed so as to safeguard impartiality. The inspection body shall be organized and managed so as to enable it to maintain the capability to perform its inspection activities.
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5.2.3 5.2.4 6.2 6.2 No change Significant change
Comments
Responsibilities and reporting structure. Where the inspection body forms a part of legal entity performing other activities, the relationship between these other activities and inspection activities shall be defined. Technical manager.
5.2.5
6.3
Minor change
5.2.6 5.2.7
6.5 6.6
Minor change Minor change
Deputies. Job descriptions.
ISO/IEC17020:1998 only required relationships to be defined if the other activity was testing or certification activities; this has been generalised to all activities in ISO/IEC 17020:2012. The requirement to be a permanent employee has been deleted. There have also been minor changes to the wording of the clause. There have been minor changes to the wording. This clause now only includes the requirement to have a job description for each position category within the organisation. Detail requirements relating to position descriptions previously associated with ISO/IEC 17020:1998 Clause 6.6 are now addressed in Clause 6.1 of ISO/IEC 17020.2012.
6
6.1
6.1.1
Resource requirements
8
6.6 Minor change Minor change
Personnel
The inspection body shall define and document the competence requirements for all personnel involved in inspection activities. The inspection body must have sufficient personnel with the required competencies to perform the type, range and volume of activities. Qualification, training, experience and knowledge of personnel. Text is drawn from Clause 6.6 of ISO/IEC 17020:1998. Applicability to all personnel has been enhanced; permanent delete;. competencies replaces expertise; normal function has been explained. Wording changed to accommodate services.
6.1.2
8.1
6.1.3
8.2
Minor change
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6.1.4 6.1.5 8.3 New Minor change Minor change Minor change Significant change
Comments
6.1.6
8.3
6.1.7 6.1.8
8.3 6.4
6.1.9
New
6.1.10
8.4
Minor change
6.1.11 6.1.12
8.6
Minor change New
6.1.13
New
The inspection body shall make clear to each person their duties, responsibilities and authorities. Procedures for selecting, training, formally authorising and monitoring personnel must be documented. The documented procedures for training must address the three stages of induction, mentoring and continuing training. The training required for personnel is dependent upon ability, qualification and experience. Personnel familiar with the inspection methods and procedures shall monitor all inspectors and other personnel involved in inspection activities for satisfactory performance. Each inspector shall be observed on-site, unless there is sufficient evidence that the inspector is continuing to perform competently. The inspection body must maintain records related to monitoring, education, training, technical knowledge, skills, experience and authorization of each member of its personnel. Remuneration and influences on the results of inspections. All personnel of the inspection body, either internal or external, that could influence the inspection activities shall act impartially. All personnel of the inspection body shall keep confidential all information obtained or created during the performance of the inspection activities confidential, except as required by law.
Corollary of ISO/IEC 17020:1998 Clause 6.6 Monitoring has been introduced.
There has been a slight rewording of this clause.
effective supervision is now monitoring.
Records of monitoring and authorisations have been added.
This clause has been reworded. Text sourced from ISO/PAS 17001:2005.
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6.2
6.2.1
Comments
9
9.1 Minor change Minor change No change Minor change No change Minor change Minor change No change No change Minor change Minor change No change Minor change
Facilities and equipment

Suitable and adequate facilities and equipment to be available in order for activities to be carried out in a competent and safe manner. The inspection body must have rules for the access to, and use of, facilities and equipment used to perform inspections. The inspection body must ensure continued suitability of facilities and equipment. All equipment having a significant influence on the results of the inspection shall be defined and, where appropriate, uniquely identified. All equipment shall be maintained in accordance with documented procedures and instructions. Equipment calibration. Calibration traceability. Reference standards. In-service checks. Traceability of references materials. Purchased materials. competent and safe manner has been added. The Note has also been added. used to perform inspections has been added.
6.2.2
9.2
6.2.3 6.2.4
9.3 9.4
having a significant influence on the results of the inspection has been added.
6.2.5 6.2.6 6.2.7 6.2.8 6.2.9 6.2.10 6.2.11
9.5 9.6 9.7 9.8 9.9 9.10 9.11
having a significant influence on the results of the inspection has been added.
where they exist has been added. issuing purchase document has been removed and there has been slight rewording to include services supplied.
6.2.12 6.2.13
9.12 9.13
Condition of stored items and their assessment at appropriate intervals. Use of computers or automated equipment with inspections.
There has been slight rewording of this clause with the adequacy of software to be ensured, not just the testing of software. A Note has also been added.
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6.2.14 6.2.15 9.14 9.15 Minor change Minor change Significant change
Comments
Dealing with defective equipment. Equipment records.
Added has been a requirement to take appropriate corrective action. Software added and an exemption included where appropriate. There has been significant rewording of this clause. Notes have been added.
6.3
6.3.1
14
14.1 and 14.2
Subcontracting
Where an inspection body subcontracts any part of the inspection, it shall ensure that the subcontractor is competent and where applicable, complies with ISO/IEC 17020:2012. The inspection body shall inform the client of its intention to subcontract any part of the inspection. The responsibility for any determination of conformity remains with the inspection body. The inspection body must retain records of its investigation of the competence of its subcontractors and their conformity with the applicable requirements of ISO/IEC 17020:2012. A register is also to be maintained of all subcontractors.
6.3.2 6.3.3 6.3.4 14.1 14.3
New Minor change Minor change
This clause has been reworded, however, there is no change to the intent of the requirement.
14.4
Deleted
Clause 14.4 of ISO/IEC 17020:1998 now does not appear in ISO/IEC 17020:2012.
7
7.1
7.1.1
Process requirements
10
10.1 Minor change
Inspection Methods and Procedures

The inspection body shall use the methods and procedures for inspection which are defined in the requirements against which inspection is to be performed. Where these are not defined, the inspection body shall develop specific methods and procedures to be used. Instructions on planning, sampling and inspection techniques. Non-standard methods and procedures are to be appropriate and documented. There has been some incorporation of IAF/ILAC A4 into this clause.
7.1.2 7.1.3
10.2 10.3
No change No change
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7.1.4 7.1.5 7.1.6 10.4 10.5 No change No change New
Comments
7.1.7 7.1.8 7.1.9
10.6 10.7 10.8
No change Minor change Minor change
All information is to be kept up-to-date and readily available to personnel. The inspection body is to have a contract or work order control system. When the inspection body uses information supplied by any other party as part of the inspection process, it shall verify the integrity of such information. Observations and data are to be recorded in a timely manner. Calculations and data transfers are to be checked. The inspection body shall have documented instructions for carrying out inspection in a safe manner.
A note has been added. in a safe manner has replaced safely.
7.2
7.2.1 7.2.2 7.2.3
11
11.1 11.3 11.2 No change Minor change Minor change
Handling inspection items and samples

Items and samples are to be uniquely identified. The inspection body shall establish whether the item to be inspected has been prepared. Any apparent abnormalities are to be recorded. The client must be notified if there is any doubt regarding the suitability of the item or if it does not conform to the description provided. There must be documented procedures and appropriate facilities to avoid deterioration or damage to items. Reference to the inspection body preparing the item has been removed. before commencement of the inspection has been deleted.
7.2.4
11.4
No change
7.3
7.3.1
12
12.1 Significant change
Inspection records
The inspection body shall maintain a record system (see 8.4) to demonstrate the effective fulfilment of the inspection procedures and to enable an evaluation of the inspection. demonstrate the effective fulfilment of the inspection procedures replaces suit its particular circumstances. Clause 12.2 of ISO/IEC 17020:1998 has been added to this clause.
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7.3.2 New
Comments
The inspection report or certificate shall be internally traceable to the inspector(s) who performed the inspection.
7.4
7.4.1 7.4.2
13
13.1 No change New
Inspection reports and inspection certificates

The work carried out is to be covered by a retrievable inspection report or inspection certificate. Inspection report/certificate inclusions. A specific list of inclusions has been added. The text, whilst modified, has been drawn from ISO Guide 57. It should be noted, however, that Clause 13.3 from ISO/IEC 17020:1998 is now Clause 7.4.2e) in ISO/IEC 17020:2012.
7.4.3
New
7.4.4
13.2
No change
7.4.5
13.4
Minor change
An inspection body shall issue an inspection certificate that does not include the inspection results (see 7.4.2g) only when the inspection body can also produce an inspection report containing the inspection results, and when both the inspection certificate and inspection report are traceable to each other. Information in reports is to be correct, accurate and clear. Results supplied by subcontractors are to be clearly identified. Corrections or additions to an inspection report or inspection certificate after issue shall be recorded in accordance with subclause 7.4. An amended report or certificate shall identify the report or certificate replaced.
The need for justification has been removed, however, a link to the replaced certificate is required.
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7.5
7.5.1
Comments
15
15.1 and 15.2
Significant change Significant change
Complaints and appeals

The inspection body shall have a documented process to receive, evaluate and make decisions on complaints and appeals. Text sourced from ISO/PAS 17003:2004 with the incorporation of Clauses 15.1 and 15.2 of ISO/IEC 17020:1998. There is however, no change in the intent of the requirement. Text sourced from ISO/PAS 17003:2004.
7.5.2
New
7.5.3
New
7.5.4
New
7.5.5
New Significant change New New
A description of the handling process for complaints and appeals shall be available to any interested party upon request. Upon receipt of a complaint, the inspection body shall confirm whether the complaint relates to inspection activities for which it is responsible and, if so, shall deal with it. The inspection body shall be responsible for all decisions at all levels of the handling process for complaints and appeals. Investigation and decision on appeals shall not result in any discriminatory actions.
7.6
7.6.1 7.6.2
Complaints and appeals process

The handling process for complaints and appeals shall include a number of elements and methods. The inspection body receiving the complaint or appeal shall be responsible for gathering and verifying all necessary information to validate the complaint or appeal. Whenever, possible, the inspection body shall acknowledge receipt of the complaint or appeal, and shall provide the complainant or appellant with progress reports and outcome. Text sourced from ISO/PAS 17003:2004. Text sourced from ISO/PAS 17003:2004.
7.6.3
New
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7.6.4 New
Comments
7.6.5
New
The decision to be communicated to the complainant or appellant shall be made by, or reviewed and approved by, individuals(s) not involved in the original inspection activities in question. Whenever possible, the inspection body shall give formal notice of the end of the complaint and appeals handling process to the complainant or appellant.
8
8.1 8.1.1
New Significant change
Management system requirements

Options General
The inspection body shall establish and maintain a management system that is capable of achieving the consistent fulfilment of the requirements of the International Standard in accordance with either Option A or Option B. Previously, there was only one way to meet the management system requirements of ISO/IEC 17020:1998 (i.e. what is now Option A in ISO/IEC 17020:2012.
8.1.2
Option A
The management system of the inspection body shall address Clauses 8.2, to 8.8, 7.5 and 7.6 of the International Standard.
8.1.3
Option B
An inspection body that has established and maintains a management system, in accordance with the requirements of ISO 9001, and that is capable of supporting and demonstrating the consistent fulfilment of the requirement of this International Standard, fulfils the management system clause requirements (see 8.2 to 8.8).
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8.2
8.2.1 7.1 No Change
Comments
Management system documentation (Option A)

Policies and objectives to fulfil the requirements of the International Standard are to be established, documented, acknowledged and implemented. There must be evidence of top management commitment. The inspection bodys top management shall appoint a member of management who shall have responsibility and authority for ensuring the process and procedures for the management system are implemented and maintained and for reporting on the performance of the management system. All documentation, processes, systems, records etc. related to fulfilment of the requirements of the International Standard shall be referenced, or linked to documentation of the management system. All personnel involved in inspection activities shall have access to the parts of the management system documentation and related information that are applicable to their responsibilities. Text sourced from ISO/PAS 17005:2008.
8.2.2
7.1 and 7.2
Significant change Significant change
8.2.3
7.4 and 7.5
Text sourced from ISO/PAS 17005:2008 and replaces Clause 7.1 and 7.2 of ISO/IEC 17020:1998 Text sourced from ISO/PAS 17005:2008 and replaces Clauses 7.4 and 7.5. The general intent, however, remains.
8.2.4
7.3
Significant change
Text sourced from ISO/PAS 17005:2008 and replaces Clause 7.3. The intent, however, remains unchanged. Text sourced from ISO/PAS 17005:2008 and is analogous to Clause 10.1. The general intent, however, remains.
8.2.5
10.1
Significant change
8.3
8.3.1 7.6 Significant change Significant change
Control of documents (Option A)

The inspection body shall establish procedures to control the documents (internal and external) that relate to the fulfilment of this International Standard. Relates to detailed requirements of document control procedures. Text sourced from ISO/PAS 17005:2008 however, the general intent remains. Text sourced from ISO/PAS 17005:2008 and replaces Clause 7.6. The general intent, however, remains.
8.3.2
7.6
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8.4
8.4.1 12.3 Significant change
Comments
Control of records (Option A)

The inspection body shall establish procedures to define the controls needed for the identification, storage, protection, retrieval, retention time and disposition of its records related to the fulfilment of this International Standard. The inspection body shall establish procedures for retaining records for a period consistent with its contractual and legal obligations. Access to these records shall be consistent with the confidentiality arrangements. Text sourced from ISO/PAS 17005:2008 and replaces Clause 12.3. The general intent, however, remains.
8.4.2
12.3
Significant change
Text sourced from ISO/PAS 17005:2008 and replaces Clause 12.3. The general intent, however, remains.
8.5 8.5.1
8.5.1.1 7.9 Significant change
Management review (Option A) General

There must be procedures to review the management system at planned intervals in order to ensure its continuing suitability, adequacy and effectiveness and for compliance with the International Standard. These reviews shall be conducted at least once per year. Alternatively, a complete review broken up into segments (a rolling review) shall be completed within a 12-month time frame. Records of reviews shall be maintained. Text sourced from ISO/PAS 17005:2008 and replaces Clause 7.9. The general intent, however, remains.
8.5.1.2
New
8.5.1.3
12.3
Minor change
Text sourced from ISO/PAS 17005:2008 and replaces Clause 7.9. The intent, however, remains unchanged. Text sourced from ISO/PAS 17005:2008.
8.5.2
New
Review inputs
Management review must include a number of inputs as outlined in the International Standard.
8.5.3
New
Review outputs
Management review must include decisions and actions related to a number of outputs. Text sourced from ISO/PAS 17005:2008.
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8.6
8.6.1 8.6.2 7.7 Significant change Minor change
Comments
Internal audits (Option A)

The inspection body must establish procedures for internal audits. An audit programme shall be planned, taking into consideration the importance of the processes and areas to be audited, as well as the results of previous audits. The inspection body shall conduct periodic internal audits covering all procedures in a planned and systematic manner, in order to verify that the management system is implemented and is effective. Internal audits shall be performed at least once every 12 months. The frequency of internal audits may be adjusted depending on the demonstrable effectiveness of the management system and its proven stability. The inspection body must ensure that internal audits are conducted by qualified personnel, auditors do not audit their own work, the outcomes of audits are communicated, corrective actions arising are taken in a timely manner, improvement opportunities are identified and the result of audits are documented. Text sourced from ISO/PAS 17005:2008 and replaces Clause 7.7. Text sourced from ISO/PAS 17005:2008.
8.6.3
Minor change
8.6.4
New
8.6.5
Significant change
8.7
8.7.1 7.8
Significant change Minor change New
Corrective actions (Option A)

The inspection body shall establish procedures for identification and management of nonconformities in its operations. The inspection body shall also, where necessary, take actions to eliminate the causes of nonconformities in order to prevent recurrence. Corrective actions shall be appropriate to the impact of the problems encountered. Text sourced from ISO/PAS 17005:2008 and replaces Clause 7.8. The intent, however, remains unchanged. Text sourced from ISO/PAS 17005:2008.
8.7.2
8.7.3
New
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8.7.4 New
Comments
The procedures for corrective actions must define a number of requirements as outlined in the International Standard.
8.8
8.8.1
New New
Preventive actions (Option A)

The inspection body shall establish procedures for taking preventive actions to eliminate the causes of potential nonconformities. Preventive actions taken shall be appropriate to the probable impact of the potential problems. The procedures for preventive actions must define a number of requirements as outlined in the International Standard. Text sourced from ISO/PAS 17005:2008.
8.8.2 8.8.3
New New
Text sourced from ISO/PAS 17005:2008. Text sourced from ISO/PAS 17005:2008.
Annex A (normative) Independence requirements for inspection bodies

A.1
a)
4.2.1
A.1 No change
Requirements for inspection bodies (Type A)

The inspection body shall be independent of the parties involved. There is no change to the wording, however, the second paragraph of A.1 of ISO/IEC 17020:1998 has been deleted since it is now redundant. purchase and ownership have been added to the list. There have also been Notes added. Equality of access has been deleted.
b)
A.2 and A.3
Minor change
c)
No change
The inspection body and its personnel must ensure there is no engagement in activities that may conflict with their independence of judgement and integrity. In particular, they must not be engaged in the design, manufacture, supply, installation, purchase, ownership, use or maintenance of the items inspected. An inspection body shall not be part of a legal entity that is engaged in conflicting activities.
There is no change in requirements for NATA accredited facilities. This requirement has been drawn from IAF/ILAC A4.
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d) No change
Comments
The inspection body shall not be linked to a separate legal entity engaged in conflicting activities.
There is no change in requirements for NATA accredited facilities. This requirement has been drawn from IAF/ILAC A4.
A.2
Requirements for inspection bodies (Type B)

The inspection body referred to in 4.1.6b) shall meet the requirements below. The definition of Type B has been relocated to the body of the Standard, with the clauses slightly reworded.
a) b)
B.3 B.1
No change No change
c)
B.2
No change
The inspection services shall only be supplied to the organisation of which it is part. A clear separation of the responsibilities of the inspection personnel from those of the personnel employed in the other functions shall be established. The inspection body and its personnel must ensure there is no engagement in activities that may conflict with their independence of judgement and integrity. In particular, they must not be engaged in the design, manufacture, supply, installation, use or maintenance of the items inspected.
There is no change to the requirements, however, Notes have been added.
A.3
4.2.3 a) C.1 No change
Requirements for inspection bodies (Type C)

The inspection body referred to in 4.1.6c) shall meet the requirements below. The inspection body shall provide safeguards to ensure adequate segregation of responsibilities and accountabilities. The design/manufacture/supply/installation/servicing/ Maintenance and the inspection of the same item carried out by a Type C inspection body shall not be undertaken by the same person, except where a regulatory requirement explicitly allows it provided the inspection results are not compromised. The definition of Type C has been relocated to the body of the Standard.
b)
New
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New
Comments
Annex B (informative)
March 2013
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Gap Analysis March 2013

Issued: March 2013

Copyright National Association of Testing Authorities, Australia 2013

Gap Analysis of ISO/IEC 17020:2012 and ISO/IEC 17020:1998

Gap Analysis of ISO/IEC 17020:2012 and ISO/IEC 17020:1998

Gap Analysis of ISO/IEC 17020:2012 and ISO/IEC 17020:1998

Summary of text/extract from ISO/IEC 17020:2012

Normative References Terms and definitions

3.2 3.3 3.4 3.5 3.6 3.7 3.8 3.9 3.10

Gap Analysis of ISO/IEC 17020:2012 and ISO/IEC 17020:1998

Summary of text/extract from ISO/IEC 17020:2012

4.1.5 4.1.6 4.2

4.1.6a 4.1.6b 4.1.6c

4.2.1 4.2.2 4.2.3

Minor change Minor change No change Significant change New

Text sourced from ISO/PAS 17001:2005.

Text sourced from ISO/PAS 17001:2005.

Text sourced from ISO/PAS 17001:2005.

Text sourced from ISO/PAS 17001:2005. Refer to Annex A.

Gap Analysis of ISO/IEC 17020:2012 and ISO/IEC 17020:1998

Summary of text/extract from ISO/IEC 17020:2012

Text sourced from ISO/PAS17002:2004.

Text sourced from ISO/PAS 17002:2004.

Organisation and management

Gap Analysis of ISO/IEC 17020:2012 and ISO/IEC 17020:1998

Summary of text/extract from ISO/IEC 17020:2012

Minor change Minor change

Deputies. Job descriptions.

Gap Analysis of ISO/IEC 17020:2012 and ISO/IEC 17020:1998

Summary of text/extract from ISO/IEC 17020:2012

Minor change New

Corollary of ISO/IEC 17020:1998 Clause 6.6 Monitoring has been introduced.

There has been a slight rewording of this clause.

effective supervision is now monitoring.

Records of monitoring and authorisations have been added.

Text sourced from ISO/PAS 17002:2004.

Gap Analysis of ISO/IEC 17020:2012 and ISO/IEC 17020:1998

Summary of text/extract from ISO/IEC 17020:2012

Facilities and equipment

6.2.5 6.2.6 6.2.7 6.2.8 6.2.9 6.2.10 6.2.11

9.5 9.6 9.7 9.8 9.9 9.10 9.11

Gap Analysis of ISO/IEC 17020:2012 and ISO/IEC 17020:1998

Summary of text/extract from ISO/IEC 17020:2012

Dealing with defective equipment. Equipment records.

6.3.2 6.3.3 6.3.4 14.1 14.3

New Minor change Minor change

Inspection Methods and Procedures

Gap Analysis of ISO/IEC 17020:2012 and ISO/IEC 17020:1998

Summary of text/extract from ISO/IEC 17020:2012

7.1.7 7.1.8 7.1.9

10.6 10.7 10.8

No change Minor change Minor change

A note has been added. in a safe manner has replaced safely.

Handling inspection items and samples

Gap Analysis of ISO/IEC 17020:2012 and ISO/IEC 17020:1998

Summary of text/extract from ISO/IEC 17020:2012

Inspection reports and inspection certificates

Gap Analysis of ISO/IEC 17020:2012 and ISO/IEC 17020:1998

Summary of text/extract from ISO/IEC 17020:2012

Significant change Significant change

Complaints and appeals

New Significant change New New