2014 PUBLIC TRAINING PROGRAMS 1ST QUARTER

Topi c

Jan. 7- 9 14 15 16 17 21 - 22 23 24 28 30 20

Feb. 4 -5 11 - 12 13 14 18 -19 25 26 27 28 -

Mar. 35 11 12 17 19 25 26 27 28 -

Public Speaking Workshop The Professional Front desk person Situational leadership- Excellent Supervision The Professional Executive Assistant Supervisory & Managerial skills training The ABCs of management report writing Winning Sales techniques Performance Appraisal Training for managers Excellent customer service delivery Report Writing Your corporate image and its impact on customers
Fee per participant inclusive:

Call: 020433-9581, 024437-9581 or email info@shareskills.net

VAT/NHIL Handout/CD/Workbook Certificate of participation Video recording (Public Speaking only) Snack & Lunch Customized course packages can be arranged

Skills * Knowledge * Lifelong Learning

1

2014 PUBLIC TRAINING PROGRAMS 2nd Quarter Topic Customer Focused Service Delivery The Professional Front Desk staff Customer Service Leadership The Professional Executive Assistant First Impressions & Critical Service Interactions Succession Planning Customer Service Systems, Processes & Procedures The Customer is your KingExceptional Customer Service Delivery Retirement Planning Enhancing Your Corporate Image for maximum impact Report Writing April 2 3 4 5 8 9 11 May 8 12 13 15 June 3 4 56 10

16 17 22 23 24

17 18 25 26

19 28 29 27 28 -

Fee per participant inclusive:

Call: 020433-9581, 024437-9581 or email info@shareskills.net

VAT/NHIL Handout/CD/Workbook Certificate of participation Video recording (Public Speaking only) Snack & Lunch Customized course packages can be arranged

Skills * Knowledge * Lifelong Learning

2

2014 PUBLIC TRAINING PROGRAMS 3rd QUARTER

Topic How To Motivate Your Staff The Professional Front Desk Executive The Professional Executive Assistant Management Report Writing Techniques Succession Planning How To Build A Winning Team Planning Your Customer Service Team Performance Management Training Strategies For Wowing Your Customer Public Speaking Seminar Leadership Training Stress Management

July 7 -8 14 16

Aug. 4 6 7

Sept. 8 9

10 11 22 23

16 17

27 - 29 29 30

Fee per participant inclusive:

Call: 020433-9581, 024437-9581 or email info@shareskills.net

VAT/NHIL Handout/CD/Workbook Certificate of participation Video recording (Public Speaking only) Snack & Lunch Customized course packages can be arranged

Skills * Knowledge * Lifelong Learning

3

2014 PUBLIC TRAINING PROGRAMS 4th Quarter Topic Managing your work life balance- stress management training Succession Planning Impacting Your Customers Service Strategy Building your emotional intelligence for effective Team Effort Retirement Planning Oct. 7 9 14 - 15 20 -21 22 24 16 - 17 27 -28 29 30 Nov. 45 67 10 25 27 28 12 13 17 -18 20 -21 Dec. 1 2 3 -4 8 -9 10 11 12 15 16 -17 18 - 19

Developing Business and Social Etiquette Enhancing your corporate Image How to motivate your staff Public Speaking Seminar Managerial Skills Training Performance Management Training
Fee per participant inclusive:

Call: 020433-9581, 024437-9581 or email info@shareskills.net

VAT/NHIL Handout/CD/Workbook Certificate of participation Video recording (Public Speaking only) Snack & Lunch Customized course packages can be arranged

Skills * Knowledge * Lifelong Learning

4