Daniel Omar Praniuk

15203 Moccasin St. La Puente, CA 91744

Objective:

Message: (626) 421-3378 E-Mail: praniuk@yahoo.com

Position as Desktop Support utilizing my education and background. Skills Summary: Skillsoft certification in Windows 7, Microsoft Office 2007 and Outlook 2010. Virtualization training. Bilingual in English and Spanish. Speak, read and write fluently. Created training videos using Camtasia software. Skilled in maintaining, analyzing, troubleshooting, and repairing computers / laptops, hardware, software and peripherals. Hands-on experience creating user accounts in Microsoft Active Directory, including user rights, security groups creation. Excellent customer service and communication skills work effectively with clients and vendors Ability to install/deploy Windows based computers. Experience: Helpdesk Support: Beverly Hospital, Montebello, CA / Robert Half Technical July 2013 to present. Telephone and Remote Access support for Hospital employees Migration from Outlook 2003 to 2010 project. Migration from Windows XP to Windows 7 project. Onsite Hardware and software support Created new accounts using Active Directory Maintained e-carts Created and installed hard drive images Installed Meditech software. Used Connect Wise and HEAT applications for help desk support.

IT Support: NWN Corporation / Robert Half Technical April 2013 to June 2013. Short Term assignment for Department of Child Support Services, Los Angeles County. Migration from Windows XP to Windows 7 project Installed custom software in HP Workstations. Wiped out hard drives in removed computers per specifications.

Freelance Consultant: November 2008 to Present. Network and Computer IT Support. Website Design using Word Press. Video Production utilizing Adobe Premiere CS4. Instructor, taught: Microsoft Office 2007, YouTube Marketing, Adobe Premiere CS4.

Sales: Radio Shack, Lakewood, CA October 2011 to March 2012 Assisted customers in consumer electronics products. Organize computer department. Oriented customers in the purchase of laptops, tablets, cell phones.

IT Support and Video Editor: Vida TV, Los Angeles, CA January 2009 to April 2011 Edited of TV commercials and programs using Final Cut Pro and Adobe Premiere. Created Remote Control Access for employees. Worked together with production manager to create time management strategies. Hardware and software setup and maintained a network of 15 workstations. Created user accounts using Windows 2008 Server. Setup Network printers.

System Administrator: R D Olson Construction, Irvine, CA. September 2007 to November 2008. Maintained Hardware and software in workstations using Windows XP. Created Blackberry Enterprise Server accounts. Used Track IT 8.0 for Help Desk and Asset Management Solution, for Trouble Ticket System and Inventory. Hardware and software repaired Lenovo, Dell, Sony Laptops. Created Hard Drive images using Norton Ghost. Created accounts for new users and workstations using Active Directory Windows 2003. Supported user in Microsoft Word, Excel and Outlook 2007. Setup Remote Access to workstations.

Education: BMC SOFTWAREWEBINAR : Remedy ITSM Suite v8.0 What's New FRONTRANGE (HEAT Service Management Software) Webinar: Hybrid IT Service Management TRAINSIGNAL, Online Training Introduction to Virtualization Why you need Server Virtualization What you need to test and deploy Server Virtualization

SKILLSOFT, Online Training: VMware Workstation 7: Getting started with Virtual Machines VMware vSphere 5 - Part 1: Introduction to Virtualization Virtualization with VMware: An Overview Installing and Configuring Exchange Server 2010

Microsoft Word, Excel and Outlook 2007. Active Directory Objects in Windows Server 2003. Active Directory Objects in Windows Server 2008. Installing, Upgrading, and Migrating to Windows 7. Microsoft Windows 7: First Look for End Users. Microsoft Windows 7: First Look for IT Professionals. Planning for Windows 7 Deployment. Monitoring, Backing Up, and Restoring Windows 7 Systems.

LYNDA.com, Online Training: Migrating from Outlook 2003 to Outlook 2010 Outlook 2010 Essential Training HACIENDA LA PUENTE ADULT SCHOOL, La Puente, CA Computer Repair, Networking. February 2001.