WR214 Business Communication Instructor Lucette Wood

Name______________________________

UNIT 1 QUIZ (Chapters 1, 14, & 15) TOTAL POINTS: ____/15 TRUE/FALSE. Write 'T' if the statement is true and 'F' if the statement is false. (1/2 point each) 1) Effective communication eliminates the need for feedback from the audience.
1) _______ 2) The appropriate clothing for most job interviews is something conservative and businesslike, such as a dark blue suit. 2) _______ 3) Among other factors, the globalization of business has decreased the demand for skilled communicators. 3) _______ 4) Ethics can be defined as not doing anything illegal. 4) _______ 5) A good resume can be customized for different situations and different employers. 5) _______ 6) A functional resume is organized around a list of accomplishments and focuses on the person's areas of competence. 6) _______ 7) As long as employees get the job done, most companies are not concerned with employees meeting expectations of business etiquette. 7) _______ 8) A facial gesture is not a communication channel. 8)

_______ 9) The purpose of a resume is to list all your skills and abilities. 9) _______ 10) Staging mock interviews can help you identify self-defeating nonverbal behaviors and speech mannerisms. 10) ______ MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question. (1/2 point each) 11)

In the middle section of a job application letter, you 11) ______ A) present your strongest selling points in terms of their potential benefit to the organization. B) mention any ways in which you do not meet the job qualifications but point out that you are willing to learn. C) give your entire work history, in case the employer doesn't read your resume. D) do all of the above. 12) When asking questions during job interviews, candidates should 12) ______ A) steer the discussion into areas where they can present their qualifications to peak advantage. B) stick to neutral topics such as the weather. C) put as much pressure on the interviewer as possible. D) stick to questions that elicit simple yes or no answers. 13) Which of the following is an example of an ethical dilemma? 13) ______ A) Deciding whether project B) Deciding whether C) Deciding whether downturn D) Deciding whether

or not to inform employees that layoffs are coming as they work on finishing a big or not to use the copy machine for personal papers or not to sell company stock when you've received inside information on a coming or not to declare the costs of your vacation travel as a deductible business expense

14) When choosing ________, you must take into account the message you want to convey, the location of your audience, the need for speed, and the formality of the situation. 14) ______ A) what to wear B) a communication purpose C)

gestures and facial expressions D) a communication channel 15) When preparing a memo that deals with money or confidential matters, it is often a good idea to 15) ______ A) leave the subject line blank. B) include a complimentary close. C) sign it at the bottom. D) use high-quality paper. 16) If your application letter and resume fail to bring a response within a month or so, you should 16) ______ A) call to find out why you haven't heard from the prospective employer. B) send another copy of your application letter and resume. C) cross this particular job possibility off your list. D) write a follow-up letter. 17) Writing and speaking from your audience's point of view makes it more likely that 17) ______ A) your message will be ineffective. B) receivers will understand your message and respond positively. C) you will lose prestige in the eyes of your audience. D) there will be confusion about the meaning of your messages. 18) On average, top managers spend as much as ________ percent of their time communicating with others. 18) ______

A) 85 B) 50 C) 5 D) 14 19) In the second round of interviews, your best approach is to 19) ______ A) relate your training and experience to the organization's needs. B) stick to brief, yes and no answers to the interview questions. C) inquire about salary and benefits. D) do all the above. 20) Your goal in the initial screening interview is to 20) ______ A) clinch the deal. B) explain your greatest strengths in depth. C) differentiate yourself from other candidates. D) show the interviewer that your personality fits well with the job. 21) Which of the following is an example of an ethical lapse? 21) ______ A) Providing incorrect data in a report, even though you did not know it was incorrect at the time B) Putting unsigned suggestions in the company suggestion box C) Telling your supervisor that another employee is stealing office supplies D) Informing a new employer about your previous (competing) employer's major clients 22)

A scannable resume differs from a standard print resume in that 22) ______ A) the Work Experience section always gets listed first. B) it includes a list of key words. C) you leave out the Education section. D) it involves all of the above. 23) Which of the following media would not normally be used for internal communication? 23) ______ E-mail A) B) Telephone C) Intranet D) Letter 24) In describing activities and achievements on your resume, you should 24) ______ A) quantify them whenever possible. B) leave out any awards you've won unless they are specifically relevant to your current career objective. C) use significant amounts of jargon and technical terms. D) use mild exaggerationseveryone else does, so you'll be at an unfair disadvantage if you don't. 25) Good communication skills are more important today than ever because of 25) ______ A) the globalization of business. B) the growing reliance on teamwork in business.

C) advances in technology. D) all of the above 26) Every organization has 26) ______ an extranet. A) B) an intranet. C) an informal communication network. D) a tall communication structure. 27) Using a boastful tone in your resume 27) ______ A) is the only way to avoid sounding unsure of your qualifications. B) helps you stand out among other applicants. C) is expected in today's tight job market. D) causes prospective employers to question your self-evaluation. 28) A communication channel is 28) ______ A) chosen based partly on the formality of your message. B) a means for transmitting your message. C) the specific method chosen for sending a message, such as e-mail, a memo, or a phone call. D) all of the above. 29) The best organization for the resume of someone with a strong employment history along a progressive career path would be 29) ______

A) targeted. B) chronological. C) portfolio. D) functional. 30) To make your messages more effective 30) ______ A) send the same messages by multiple channels. B) send fewer of them. C) include as much information as possible, even if you're not sure it's necessary. D) do all of the above. ESSAY. Write your answer on a separate sheet of paper. (2 extra credit points possible for each) 31) Describe at least five common characteristics of effective business messages. 32) Explain the difference between an ethical dilemma and an ethical lapse. Provide two examples of each. 33) Describe five strategies for overcoming communication barriers and briefly explain what each one of these strategies requires. 34) To adopt an audience-centered approach to communication, what do you need to learn about your audience? List at least three specific examples.