Quality Objectives for my Sales Department

Page 1 of 4

Quality Objectives for my Sales Department

ISO 9000, ISO 9001, and ISO 9004 - Questions and Discussions

The Elsmar Cove Forum > ISO (International Organization for Standardization) Standards > ISO 9000, ISO 9001, and ISO 9004 - Quality Management Systems > ISO 9000, ISO 9001, and ISO 9004 - Questions and Discussions

Forum User Name Forum User Name c Remember Me? d e f g Password Log in Search

Quality Objectives for my Sales Department

Register Photo Albums Blogs FAQ Community Calendar

Today's Posts

Elsmar Cove Forum Visitor Notices

The 2011 December holidays are in full swing until New Years has come and gone. This being a business forum, activity in the forum will be slow during the holidays. Normal activity will start to pick up again by the second week of January 2012 when people come back from their holiday vacations. Merry Christmas and Happy Holidays to all of you who celebrate the various December Holidays! 2012 is almost here!

ISO 9001 Software

Document control, complaints, capa, audits... Free online presentation!
www.VivaldiSoftware.com

Elsmar Forum Sidebar

Tags quality objectives, sales department, objectives (quality environmental and other measureables)

Search
Custom Search

Thread Tools New Threads Feeds 28th March 2009, 12:57 AM

Search this Thread

Rate Thread Content

Display Modes #1

Monitor the Forum

Monitor New Forum Posts

Cheryl Lourdes
Courtesy Access Registration Date: Feb 2006 Location: Malaysia Quality Objectives for my Sales Department

Follow Elsmar

Posts: 43 Thanks Given to Others: 62 Thanked 2 Times in 1 Post Karma Power: 24 Karma: 10

Thread Tags
Tag Cloud

Hi All, After going through the internal auditing of the sales department yesterday, i realised, that their quality objectives for their second action plan cannot be measured. Below is the current objectives set for their department. Sales Department Action Plan 1: To have an increase on contracts/ tenders won by minimum of 3 contracts/tenders per month. Action Plan 2: To respond not less than 80% to customer enquiries within 3 working days. For the first action plan this can be measured. But for the second action plan, i am having trouble doing an analysis. Below is the table which i hope you can help me with. Date In Date Out Ref No. Customer Project No (customer enquiry is in) (we fax over the quote)

Sponsor Links

My recertification external audit is on the 23rd April. Please help. Thank you so much. Sincerely Cheryl Lourdes ' I Luv being an MR'

Sponsored Links

Lean Six Sigma Complete training materials to teach Lean Six Sigma courses. CorporateTrainingMaterials.com The MIT-style education That lets you fuel your passion for technology. Apply today! www.sutd.edu.sg

28th March 2009, 02:34 AM

#2 Posts: 214 Thanks Given to Others: 53 Thanked 123 Times in 74 Posts Karma Power: 44 Karma: 1144

Sam4Quality
'Quality' Comes First Registration Date: Aug 2007 Location: Kuwait Age: 33 Re: Quality Objectives for my Sales Department.

Hi Cheryl: Fine objectives you have there. And IMO, the second 'action plan' (its an objective/target) is pretty much measurable as the first one.

http://elsmar.com/Forums/showthread.php?t=33231

27/12/2011

Quality Objectives for my Sales Department

Page 2 of 4

Consider adding these in your table below: Date In|Whether Responded|Date Out|Delay Days| Reason for Delay|Ref No.|Customer Project No 'Whether Responded' - will give you the total number of enquiries actually responded to. You can then obviously get a percentage against your benchmark. 'Delay Days' - will tell you you customer satisfaction index (from your point of view). 'Reason for Delay' - will help you take corrective/preventive action on those enquiries delayed or may get delayed in the future. I hope this helps. Ciao. ___________________________ Sincerely, SAM "To achieve the impossible, it is precisely the unthinkable that must be thought!"

Thank You to Sam4Quality for your informative Post and/or Attachment!

Cheryl Lourdes, somashekar

Sponsored Links

Ads by Google
28th March 2009, 11:52 AM

Sales

Smart Objectives

Quality Objectives

Department
#3 Posts: 11,616 Thanks Given to Others: 1,379 Thanked 4,076 Times in 2,643 Posts Blog Entries: 1 Karma Power: 889 Karma: 31436

Jim Wynne
Courtesy Access Registration Date: Jan 2005 Location: Southeast Wisconsin

Re: Quality Objectives for my Sales Department. Quote: Originally Posted by Cheryl Lourdes Hi All, After going through the internal auditing of the sales department yesterday, i realised, that their quality objectives for their second action plan cannot be measured. Below is the current objectives set for their department. Sales Department Action Plan 1: To have an increase on contracts/ tenders won by minimum of 3 contracts/tenders per month. Action Plan 2: To respond not less than 80% to customer enquiries within 3 working days. For the first action plan this can be measured. But for the second action plan, i am having trouble doing an analysis. Below is the table which i hope you can help me with.

SigmaXL V6.0 Free Trial

Easy to use Excel addin Ideal for Six Sigma training
www.sigmaxl.com

Date In Date Out Ref No. Customer Project No (customer enquiry is in) (we fax over the quote)

My recertification external audit is on the 23rd April. Please help. Thank you so much. Sincerely Cheryl Lourdes ' I Luv being an MR'

You seem to have the data you need (dates in and out) for the second one--am I misunderstanding something? The important thing about objectives like these is not necessarily the objectives themselves, but whether the underlying processes to achieve them are in place and efficacious (capable of performing as expected). If you need improvement in these two areas, what was wrong that caused the perceived need? What's been done to correct it and improve the processes? __________________ Too much time is spent worrying about how to count things, and not enough in understanding what counts.

Thanks to Jim Wynne for your informative Post and/or Attachment!

Cheryl Lourdes
29th March 2009, 02:47 AM #4 Posts: 214 Thanks Given to Others: 53 Thanked 123 Times in 74 Posts Karma Power: 44 Karma: 1144

Sam4Quality
'Quality' Comes First Registration Date: Aug 2007 Location: Kuwait Age: 33 Re: Quality Objectives for my Sales Department Quote:
Originally Posted by Jim Wynne

$ Contributor Forum Access

http://elsmar.com/Forums/showthread.php?t=33231

27/12/2011

Quality Objectives for my Sales Department

Page 3 of 4

You seem to have the data you need (dates in and out) for the second one--am I misunderstanding something? The important thing about objectives like these is not necessarily the objectives themselves, but whether the underlying processes to achieve them are in place and efficacious (capable of performing as expected). If you need improvement in these two areas, what was wrong that caused the perceived need? What's been done to correct it and improve the processes?

Courtesy Quick Links

Jim raises very important points here. What stipulated action plan have you developed to overcome the inadequacy (if any) of the processes in question, and hence the objectives? Also, in setting up objectives, it is only obvious to have some related historical data based on which you can set sensible and achievable objectives. Ciao.

Links that Elsmar Cove visitors will find useful in your quest for knowledge: Howard's International Quality Services Atul's Symphony Technologies Marcelo Antunes' SQR Consulting

___________________________ Sincerely, SAM "To achieve the impossible, it is precisely the unthinkable that must be thought!"

Lower Navigation Bar NIST's Engineering Statistics Handbook IRCA - International Register of Certified Auditors SAE - Society of Automotive Engineers Quality Digest Portal IEST - Institute of Environmental Sciences and Technology ASQ - American Society for Quality Bookmarks Facebook Digg Google StumbleUpon The Elsmar Cove Forum > ISO (International Organization for Standardization) Standards > ISO 9000, ISO 9001, and ISO 9004 - Quality Management Systems > ISO 9000, ISO 9001, and ISO 9004 - Questions and Discussions

Quality Objectives for my Sales Department Do you find this thread helpful and informational?
0

Tags quality objectives, sales department, objectives (quality environmental and other measureables)

All the Important Standards and Related Web Sites in the World

Previous Thread | Next Thread

Visitors Currently Viewing this Thread: 1 (0 Registered Visitors and 1 Unregistered Guests)

Forum Posting Settings You You You You may may may may not not not not post new threads post replies post attachments edit your posts

BB code is On Smilies are On [IMG] code is On HTML code is Off Forum Jump Forum Rules ISO 9000, ISO 9001, and ISO 9004 - Questions and Discussions

6 Go

Similar Discussion Threads

Discussion Thread Title Defining Department wise Quality Objectives in terms of Effectiveness and Efficiency Thread Starter Forum Replies Last Post or Poll Vote 21st January 2010 10:46 AM 20th January 2010 04:39 PM 11th September 2007 04:20 PM 17th August 2006 05:43 AM 16th August 2004 09:48 AM

rcm_mech

ISO 9000, ISO 9001, and ISO 9004 - Questions and Discussions

Quality Objectives, Small Company, No sales yet...

Kary13

ISO 9000, ISO 9001, and ISO 9004 - Questions and Discussions

Measurable Quality Objectives of the Corporate Communication Department

arin_2323

ISO 9000, ISO 9001, and ISO 9004 - Questions and Discussions

11

Quality Objectives for a Management Team that is Sales Orientated

Nette

ISO/TS 16949 - International Automotive Quality Systems Standard

11

Do we need to establish Quality Objectives per department?

Raffy

ISO 9000, ISO 9001, and ISO 9004 - Questions and Discussions

The time now is 10:04 PM. All times are GMT -4. The time zone can be changed in your UserCP --> Options. Contact Marc - Elsmar Cove Site Home Page - Elsmar Cove Index (Ar) - Privacy & Copyright Statement - Top

The Deming PDCA Cycle Auditing Information Identifying Waste 8-D Problem Solving Pull Systems

QMS Implementation Statistics Lead Time Reduction

FMEA Information Error Proofing (Poka Yoke) Planned Maintenance

APQP Information Brainstorming Quick Setup

http://elsmar.com/Forums/showthread.php?t=33231

27/12/2011

Quality Objectives for my Sales Department

Page 4 of 4

Discovering Change

Process Capability - Cp vs. Cpk

Histogram Animation Fishbone / Cause and Effects Animation

Process Loop Animation

Taguchi Loss Function

All Y'All Come Back Now, Y' Hear?

Forums provided and maintained by Marc Smith

COPY AND PASTE OF COPYRIGHTED MATERIAL FROM OTHER WEB SITES IN POSTS: Times have changed and the risk of copyright infringement is reaching epic proportions. I have now received several DMCA Take Down notices from Praxiom Research Group Limited related to posts as old as 2006 when times were different. Praxiom Research Group Limited is the only web site I have had a problem with in all the years Elsmar has been online. In order to keep within what are as of this point in time "acceptable" copyright rules: New Rules - 11 August 2011: Copy and Paste of Copyrighted Material from other web sites in Forum Posts 1. Copyrighted materials must be limited to 120 words and must give credit to the author or source. 2. You may include a link (typically a good idea) but such links must be accompanied by a short and accurate summary of the link in the post. 3. Summaries must be limited to 120 words. FAIR USE and CORRECTNESS NOTICE: This site contains copyrighted material the use of which has not always been specifically authorized by the copyright owner. We are making such material available in our efforts to advance understanding of environmental, political, human rights, economic, democracy, scientific, and social justice issues, etc. We believe herein constitutes a 'fair use' of any such copyrighted material as provided for in section 107 of the US Copyright Law. In accordance with Title 17 U.S.C. Section 107, the material on this site is distributed without profit to those who have expressed a prior interest in receiving the included information for research and educational purposes. For more information go to: http://www.law.cornell.edu/uscode/17/ If you wish to use copyrighted material from this site for purposes of your own that go beyond 'fair use', you must obtain permission from the copyright owner. In addition, I do not guarantee the correctness of the content. The risk of using content from the Elsmar Cove web site and forums remains with the user/visitor. Personal Responsibility Statement: Each person is responsible for anything they post in the Elsmar Cove forum. Neither I, Marc Timothy Smith, nor any of the forum Moderators, are responsible for the content of posts people make, including attachments (data files and/or pictures) to posts. Liability for post content (data files and/or pictures) resides with the poster as does interpretation and/or acceptance and/or use of advice and/or files by the reader. Complaints, Copyright Infringement Reports, Non-Professional Posts, Spam, etc.: If you have a complaint with a post in a forum discussion thread, including Content in general, fighting, flaming, copyright infringement, defamation and/or 'slander', please use the 'Report This Post button which appears at the top of every post in every thread. Please do not make a problem worse by posting in a discussion thread. The Moderators here and I will take care of problems. Site courtesy of: Marc Timothy Smith - 8466 Lesourdsville-West Chester Road - West Chester - Ohio - USA - 45069-1929 - USA

(513) 341-6272 If you are having problems Registering, Activating your Registration, or other problems, you can phone me in the US. I'm not here 24/7/365, but if I'm here I'll try to help.

The Elsmar Cove Web Site is *CopyFree* - Feel free to Share! Attribution appreciated!

http://elsmar.com/Forums/showthread.php?t=33231

27/12/2011