Professional Documents
Culture Documents
THE DIRT
The VNLA Quarterly Newsletter
Volume 39, Issue 2
Summer Issue, 2013
SUMMER TWILIGHT ON WINONA LAKE
TREE DOCTOR - BILL DEVOS - MEMBER PROFILE
GREEN WORKS SUMMER MEETING PREVIEW
2
Inside this
Issue
presidents letter
Board of Directors 3
New Green Works
Members & VCH
4
Summer Twilight on
Winona Lake
5
Dancing Grasses 6
Member Profile -
Bill deVos
7
News from the U 11
Think Fast - Who is
Your Worst
Customer?
12
Are Neonicotinoids
Killing Bees?
14
Agency of
Agriculture News,
Summer 2013
17
Tips for Restoring
Your Flood
Damaged
Landscape
20
Green Works -
Summer Meeting
23
Industry Calendar 23
Each time I sit down to write this letter it
seems that I end up using this opportunity
to lecture our membership about some
aspect of our industry or association. So,
as I contemplated the contents of this
letter I thought to myself, heck, why stop
now!
Late this past winter I was approached
about presenting an hour and a half
seminar through Vermont Interactive
Technologies on choosing and caring for
trees in the residential landscape. This was
part of a four part series of gardening
seminars entitled Plunge Into Planting
that was geared toward the average
homeowner. I agreed to be a presenter
and then began to put together a
collection of more than 100 photos that I
could use to illustrate everything that I
wanted to cover in the seminar. I find that
it is often most effective to show examples
of incorrect practices and their results to
impress upon people the importance of
getting it right the first time around.
Throughout the spring I carried my
camera everywhere that I went pulling
over frequently in front of both
commercial and residential properties to
snap photos of crimes against trees. The
vast majority of my pictures were taken
within five miles of my home and by the
time I was finished I was disheartened by
what I had found and was contemplating
starting a new organization that I would
call PETT, (People for the Ethical Treatment
of Trees)!
It seemed that everywhere I looked there
were prime examples of what not to do,
from trees that were planted several
inches too deep, to those with mulch
piled up to twenty inches high around the
trunk! ( yes, I measured it!) I found
container trees at area garden centers
with severe girdling roots that would never
survive to maturity, and those along the
road frontage of commercial properties
that look as though they had been
pruned by a ten year old with a dull
chainsaw.
While I am certain that none of the
nightmares that I encountered were the
result of work done by the numerous
reputable businesses and individuals that I
have come to know and respect in our
industry, they were the work of firms that
claim to be professionals in our industry
and it reflects poorly on all of us!
One of the primary purposes of the VNLA,
as outlined in our mission statement, is to
promote ethical business practices and
high standards of professionalism. That
being said, I feel that it is our duty and is in
our best interest as members to take
advantage of every opportunity to
educate both the general public, as well as
other professionals in our industry, about
best practices in landscape care.
Take the time to explain to your clients why
the trees that you planted for them are
declining from the annual loading of mulch
around them by the firm that comes in
behind you to do a yearly spring cleanup,
or how topping trees during pruning or
leaving large branch stubs leads to
eventual decay and decline of their trees.
Perhaps most important, be certain that
your own employees are properly trained
and dont just assume that if they came to
you with experience that it was the right
experience.
If we all remain vigilant in this effort,
eventually we will raise that professional
continued on page 4
3
PRESIDENT
VJ Comai
South Forty Nursery
184 Tamarack Rd * Charlotte, VT 05445
802.425.6222 * vjcomai@gmavt.net
VICE-PRESIDENT
Ed Burke
Rocky Dale Gardens
806 Rocky Dale Road * Bristol, VT 05443
802-453-2782 * ed@rockydalegardens.com
SECRETARY/TREASURER
Claybrook Griffith
Long Leaf Landscaping, LLC
4379 Ethan Allen Hwy.
New Haven, VT 05472
802-999-4558 * claybrook.griffith@gmail.com
DIRECTORS
Nate Carr
Church Hill Landscapes, Inc.
287 Church Hill Road * Charlotte, VT 05445
802.425.5222
nate@churchhilllandscapes.com
Carrie Chalmers
Quoyburray Farm
239 Lawrence Hill Road * Weston, VT 05161
802.375.5930
carriechalmers6694@gmail.com
Hannah Decker
Fairfax Perennial Farm, Inc.
7 Blackberry Hill Road * Fairfax, VT 05454
802.849.2775
perennialfarm@surfglobal.net
Sarah Holland
Rivers Bend Garden Design, LLC
7386 VT Route 100 B
Moretown, VT 05660
802.279.4352
sarah@riversbenddesign.com
Ron Paquette
Paquette Full of Posies Nursery
10236 Williston Road * Williston, VT 05495
802.434.2794
ron@vermontnursery.com
Brian Vaughan
Vaughan Landscaping
40 Mt. Pritchard Lane
St. George, VT 05495
802.482.4228
vaughanlandscaping@gmail.com
ADMINISTRATIVE SECRETARY
Kristina MacKulin
Green Works-VNLA
P.O. Box 92 * N. Ferrisburgh, VT 05473
Toll Free: 888.518.6484; 802.425.5117
Fax 802.425.5122
Kristina@greenworksvermont.org
www.greenworksvermont.org
COMMITTEES
BUDGET AND FINANCE
COMMITTEE CHAIR
Claybrook Griffith
Long Leaf Landscaping, LLC
802.999.4558
EVALUATION & PLANNING
COMMITTEE CHAIR
Brian Vaughan
Vaughan Landscaping
802.425.6222
INDUSTRY AWARDS COMMITTEE CHAIR
Ed Burke
Rocky Dale Gardens
802.453.2782
LEGISLATIVE COMMITTEE CHAIR
Dan Redondo
Vermont Wetland Plant Supply, LLC
802.948.2553
MARKETING & EDUCATION
COMMITTEE CHAIR
Ed Burke
Rocky Dale Gardens
802.453.2782
MEMBERSHIP COMMITTEE CHAIR
VJ Comai
South Forty Nursery
802.425.6222
NEWSLETTER COMMITTEE CHAIR
Brian Vaughan
Vaughan Landscaping
802.482.4228
PROGRAM COMMITTEE CHAIR
VJ Comai
South Forty Nursery
802.425.6222
RESEARCH & AWARDS
COMMITTEE CHAIR
VJ Comai
South Forty Nursery
802.425.6222
VERMONT CERTIFIED HORTICULTURIST
COMMITTEE
Claybrook Griffith
Long Leaf Landscaping, LLC
802.999.4558
board of directors
For information on
Advertising
in The Dirt
contact
Kristina at the
Green Works Ofce
888.518.6484
Are you and your
employees
certified?
Now is a great time to order VCH
manuals for yourself and/or your employees as the
season gets underway. Prove your level of
professionalism and commitment to excellence to
your clients. Order a VCH manual and take the test
this Summer to become a Vermont Certified
Horticulturist. Contact Kristina MacKulin for ordering
and test information.
4
Suzann Snyder Garden Design, LLC
Suzann Snyder
173 Allen Irish Road
Underhill, VT 05489
802-899-1144
suzann@suzannsnyderdesign.com
www.suzannsnyderdesign.com
Category: Landscape Design, Landscape Design Build
Active Member
Thanks for joining and welcome!
New Green Works Members
2013
New Vermont Certified
Horitculturist
2013
Michael Lenart
Mountain View Landscaping
62 Old James Street
Chicopee, MA 01020
413-536-7559
laxml2418@gmail.com
www.mountainviewinc.com
Category: Landscape Design, Landscape Design
Builg
Thanks for becoming
certified & welcome!
standard for everyone in our industry. Enough said!
Our summer meeting will be held on August 20
th
at
Shelburne Farms. We have a great program lined up
and I hope to see you all there. Put it on your
calendar now and be sure to invite any potential
new members.
I hope that your season is going well and that you
are able to overcome the challenges that mother
nature is throwing at us so that you can keep up with
the work!
VJ Comai, Green Works/VNLA/President
continued from page 2
Participate in the
Green Works
2013 Industry Awards
Program
Scope out your projects and
take lots of photos
Entry forms coming to your
mailbox in August!
5
On Wednesday evening, June 19
th
, about 15 VNLA
members and invited guests gathered at Winona Lake in
Bristol for a twilight meeting to explore and identify the
diverse plant community that thrives there. Dan Redondo of
Vermont Wetland Supply Company led the group
accompanied by his daughter and shared his expertise as
an aquatic ecologist to identify about twenty five species of
wetland plants growing there. It was a picture perfect
evening with clear skies and quiet water. Dan talked about
how he propagates many of the species that we saw and
how they can be used in storm water retention ponds and
residential landscapes. He suggested that we could plan
another similar gathering for next summer at a different
location where we would likely encounter a whole different
plant community. Its an educational adventure that you
wont want to miss. Below is a list provided by Dan of the
species that he identified at Winona Lake along with their
scientific names. Thanks Dan for a wonderful evening!
Submerged Aquatics
White water lily (Nymphaea odorata)
Spadderdock/Yellow water lily (Nuphar lutea)
Eelgrass (Vallisneria americana)
Longleaf pondweed (Potamogeton nodosus)
Largeleaf pondweed (Potamogeton amplifolius)
Canandian waterweed (Elodea canadensis)
Eurasian milfoil (Myriophyllum spicatum)
Emergent Herbaceous
Arrow arum (Peltandra virginica)
Narrow leaf cattail (Typha angustifolia)
Broadleaf cattail (Typha latifolia)
Broadleaf arrowhead (Sagittaria latifolia)
Tussock sedge (Carex stricta)
Bluejoint (Calamagrostis canadensis)
Hardstem bulrush (Schoenoplectus acutus)
Common threesquare (Schoenoplectus pungens)
Marsh St. Johns wort (Triadenum virginicum)
Ferns
Royal fern (Osmunda regalis)
Sensitive fern (Onoclea sensibilis)
Marsh fern (Thelypteris palustris)
Shrubs
Speckled alder (Alnus incana)
Leatherleaf (Chamaedaphne calyculata)
Poison sumac (Toxicodendron vernix)
Swamp loosestrife/water willow (Decodon verticillatus)
Trees
Tamarack (Larix laricina)
Red maple (Acer rubrum)
Green Works: Summer Twilight on Winona Lake
6
Movement is magical
Rhythmic motion captivates as it soothes--- a group of
dancers twirling in time with
the music or the wind
rippling through a field of
uncut hay.
And motion in the garden
is always special----a host
of swallowtail butterflies
swarming over the lilacs or
a flock of cedar waxwings
swooping down to feast
on the ripening
crabapples.
But such magical
encounters with wildlife
are all too brief. So, if you
love the idea of
movement in the garden,
but want it to last longer,
consider planting
ornamental grasses. From
June to October their
graceful leaves and airy
flowers will dance in the
lightest breeze.
And grasses offer more
than the magical gift of
movement to your outdoor
world. Some make grand
architectural statements, while others create
glistening translucent screens. Here, from the
diminutive to the grand, are five favorite grasses
that I grow here in my Goshen garden.
Blue Oat Grass
The spiky blue-gray mounds of Helictotrichon
sempervirens are no more than two feet high and fit
nicely at the front of the bed.
In June and July the filmy flowers create an
undulating curtain that catches both sun and wind.
However by August, having achieved their mission,
they start to disintegrate, at which point I cut them
off, leaving the steel-blue leaves to grace the
garden right through the winter.
Tussock grass
In July and August the low green hillocks of Deschampsia
cespitosa send up an amazing four-foot high billowing
cloud of flowers. Planted en masse, tussock grass is
perfect as part of a minimalist design. And a grouping of
just two or three plants makes a lovely addition to the
mixed border.
Feather Reed Grass
The straight vertical look Calamagrostis 'Karl Foerster' is
readily recognized; a
dozen plants in a
straight line creates
a living fence that,
on a windless day,
appears stiff and
soldier-straight. Then
a gentle wind brings
graceful movement
to an otherwise
static scene. This
effect starts in June
and lasts into winter.
Purple Moor Grass
Molinia arundinacea
'Skyracer', with its
broad mass of soft
green leaves, is my
personal favorite.
Suddenly in late July
the most slender
stems and delicate
flowers appear,
creating a towering
diaphanous gauze
that glistens like a
thousand diamonds
in the morning dew.
These stems are
deceptively strong;
more than once I
have watched a
song sparrow cling
to a single stem,
feasting on the
seeds of autumn!
But alas---they are
not quite robust
enough to last the
winter, so after the
first snow I cut
everything back,
leaving a stubble of
leaves that protects
the crowns over winter.
Maiden grass
Maiden Grasses are big plants that do best in large
spaces. In September, just as many perennials are
calling it quits for the year, these autumn queens are
Dancing Grasses
by Judith Irven
Purple Moor Grass - Molinia
arundinacea Skyracer
continued on page 9
7
When Bill deVos gets a call about a
dying or damaged tree, he doesnt
gear up for an execution; he packs his
bag for a full-on forensic evaluation.
The owner of Montpelier-based
TreeWorks has an arsenal of tools to
diagnose a trees weaknesses, and
hell do anything he can to save one
in trouble.
DeVos is part structural engineer and
part arboreal artist. He and his team
travel all over the country to evaluate
projects, often rigging up complicated
systems of triangulated cables and
pulleys to support a trees weight.
Sometimes, that means working in
tight spots, such as a tiny courtyard
behind a house at 78th and Madison
Avenue in New York City, where a 60-
foot willow threatened to come down
on the neighbors. DeVos was also one
of the experts consulted on how to
save the famous 200-foot-tall
California redwood dubbed Luna, in
which activist Julia Butterfly Hill resided
for two years.
But deVos usually can be found
addressing the needs of trees here in Vermont. Seven
Days caught up with him between projects.
SEVEN DAYS: You specialize in structural remediation of
trees. Describe a typical house call.
BILL DEVOS: Every time I go to a tree call, its a forensic
examination. We have to go back years to figure out
what impacted a trees health. Sometimes its obvious
and sometimes well sit under a tree and watch it
sway in the wind for 45 minutes to see its weaknesses
before starting to design a solution.
SD: What tools do you use to check a trees health?
BD: We often use sonic tomography, which is essentially
a sonogram for trees that judges the density of the tree
tissue. That gives us a basic photograph of the trees
interior. Then Ill use a resistograph to take an interior
sample to give the exact dimensions of the decay.
And sometimes you use a tree surgeons mallet to
sound it out, along with a protractor and, of course, a
computer.
SD: Can you tell just by looking at a tree if its healthy?
BD: A tree could essentially be
dead and have a perfect set of
leaves. Nobody pays attention to
structural health everyone looks
at the outside. You might go to the
nursery and pick out a tree with a
perfect crown of leaves, but when
I look inside, I see that, structurally,
its going to destroy itself.
SD: So what do you do then?
BD: Most of the trees were called
out to work on are so bad that we
want to isolate the weakness and
then distribute the energy over
more mass so it doesnt stress a
particular area We often use
steel and fiberglass to rig up
structural supports to distribute the
weight.
SD: You were a full-time tree
trimmer for 24 years; how did that
influence your work as a tree
preservationist?
BD: Yes, I started out as a climber
(and still actively climb), but the job is much more than
just trimming trees. Youre also an artist and a sculptor
of negative space. Its a challenging job physically
and also cognitively. Youre constantly challenged by
the insects, diseases and myriad other problems that
can hurt a tree. And its so important to do the right
thing, because if you do something wrong today, it
wont show up for another five years.
SD: Youve worked on some pretty interesting projects
over the years; which ones stand out in your mind?
BD: I love figuring out solutions to interesting problems.
We did a project for [Paul Newmans nonprofit camp]
Hole in the Wall Gang where we needed to cable 33
trees together to create a handicapped-accessible
tree house that would sway in the wind as a unit. So we
worked with a structural engineer to calculate how
much the structures would move at certain wind
speeds, and at different heights of the tree Were
also in the middle of an ongoing project to transplant
between 14,000 and 16,000 mature live oaks onto a
golf course on Sea Island, Ga.
member profile - Work: Tree Doctor Bill deVos
by Lindsay J. Westley
Bill deVos - longtime Green Works
Member and Vermont Certified
Horticulturist
continued on page 8
8
SD: Right now youre planting, fertilizing and doing
damage control for many local tree owners; whats the
biggest challenge Vermont trees face?
BD: People are the worst problem a tree could have. Soil
compaction is another big reason for urban tree decline,
and when a tree has compromised health, its more
susceptible to long-term problems like disease and
insects. Sugar maples always take a big hit here, too
everyone wants a maple in their backyard, but, in reality,
youd be much better off planting a red oak, or even a
red maple, instead.
SD: Favorite aspect of your job?
BD: Arboriculture attracts people with short attention
spans. You might use the same techniques, but you apply
them in different ways every day. It never gets boring.
And I love the structural remediation. Each project is
totally unique, so youre inventing remedies on the spot
every time. Its really rewarding when you revisit a project
to see a tree standing years later that never would have
lasted without help.
The original print version of this article was headlined "The Tree
Doctor Is In."
This article appeared in the newspaper Seven Days on 5/8/13
and is reprinted with the authors permission.
continued from page 7
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reaching their full glory, and they will withstand our
winter snow without collapsing.
Most maiden grasses are cultivars of Miscanthus
chinensis, including Sarabande with wiry leaves and
Strictus with stripy leaves...take your pick.
I am also fond of Miscanthus 'Purpurascens', a cross of
unknown origin, which turns a glorious orange-red in fall.
Since it grows a little shorter, it is an excellent choice for
the not-quite-so-big garden.
NOTE: Where the summers are both longer and warmer
than here in Vermont---Southern New England and
further south--- Miscanthus can self seed and spread
into the wild. So, if you work in these parts, before the
seeds ripen the flower-heads should be removed.
USING GRASSES FOR BEST EFFECT IN THE GARDEN
Match your space
Even the smallest garden has room for smaller grasses,
especially the low growing Blue Oat Grass and Tussock
Grass, or the tall but slender Feather Reed Grass.
But, for an expansive country garden, a stand of
Miscanthus 'Purpurascens' or a grouping of Purple Moor
Grass will fill the space admirably.
Create a meadow style planting
Emulate the way wildflowers grow along our country
roads and in the meadows by mixing
easygoing perennials, Daylilies, Black-eyed Susans,
Shasta Daisies or Purple Cone Flowers, with fine-textured
grasses.
Site grasses to catch the morning or evening sun
The more delicate garden grasses, Blue Oat Grass,
Tussock Grass and Purple Moor Grass, look positively
diaphanous when illuminated, from behind or from the
side, by low-angled light. So position these grasses
where you can readily see them at dawn or at dusk.
Choose clumpers; avoid runners
Pick varieties of grass that spread by gradually enlarging
their base clump, usually described as clump-forming.
You can always expand your plant collection by lifting
and dividing them in late fall or early spring.
But be sure to avoid anything that spreads via rhizomes
(described as 'rhizomatous')!! After a decade I am still
living with the bad effects of experimenting with Blue
Lyme grass, Elymus arenarius, which offers an attractive
coloration, BUT has rhizomes that travel both wide and
deep. The only way to use something like that in the
garden is to grow it in a pot or contain it inside a vertical
root barrier that extends three feet below ground level.
Not worth the effort for this gardener!
Enjoy your grasses all winter long
Snow or no snow all tougher grasses remain relatively
unscathed through the long months of winter. Etched
with the frost, their skeletons look positively ghostly
wafting, slow motion, in the wind.
So wait until spring before consigning your Blue Oat ,
Tussock , Feather Reed or Maiden Grasses to the
compost pile.
Judith Irven is a Green Works member and a landscape
designer, garden writer and speaker, as well as a
Vermont Certified Horticulturist. Her website,
www.northcountryreflections.com is devoted to her
garden writings.
continued from page 6
NOXIOUS WEED RULE GOES
INTO EFFECT JULY 1, 2013
See article on page 17. Visit http://
agriculture.vermont.gov/plant_pest/plant_weed/
invasive_noxious_weeds/rules_regulations for
complete information on the Rule.
10
Thank you to our 2013 Vermont Flower Show Sponsors!!!
P.O. Box 92
N. Ferrisburgh, VT 05473
11
In trying to figure out what is newsworthy in recent weeks
from campus, I'm reminded of Garrison Keillor's famous
opening, "It's been a quiet week in Lake Wobegon."
Other than the odd bits we all learn together from the
Free Press, and a few students in summer courses, most
are off campus and often found doing field research as I
am. Summer courses generally have 7 or 8 students and
include mine on Perennial Garden Design, Advanced
Agroecology (Mendez), Permaculture (Morris), Soil
Fertility (Gorres), and Composting (Fang). One of the
programs you may not have heard about is the New
Farming Training Program of Continuing Education
(learn.uvm.edu/sustainability/farmer-training/), which is
very popular, fills early, and is taking 2014 applications
this August. In this program students (usually non-
traditional) that aspire to be farmers get hands on
experience during 6 months running a mini-farm at the
Hort Research Center, taking classes from several local
farmers/educators not affiliated with UVM, and working
at local host farms.
In ornamental horticulture research, my grad student
Annie White ended the semester writing several grants
to continue and expand her work on pollinators, and is
now busy in the field weekly recording who (main bee
types and several orders of insects) is visiting what flower
and for how long. She has about a dozen native plants
(several were eliminated due to winter losses) and
corresponding cultivars (nativars) of each, representing
various flower types and families and types of cultivar
selections (such as breed vs. wild selections). Luckily she
had many extra plants overwintering (with good snow
cover) at her site in Maidstone, as her site in Fairfax had
40 percent winter loss. With my trials located nearby, I'll
be interested to record soon which plants survived, as it
was a good winter for field hardiness trials. In the over 20
years I've been recording soil temperatures, this winter
(with little snow cover at my site, particularly during cold
periods) has the lowest I've seen. Bare soil as in all my
trials was 23F (while a couple inches of mulch or 6 inches
of straw kept temperatures at 28F or above--usually the
lowest I've seen, and not for several years). I'll also soon
be putting on my website results from the controlled
freezing studies this past year of 8 species, and the
deacclimation studies of 2 species. And I'm underway
ordering or starting new plants for controlled freezing
studies this coming winter.
In early June we once again planted (thanks to the
Burlington Parks staff) the Burlington Waterfront Park
flower display garden. There are fewer annuals this year
(about 88) than last (about 125), but a few more
perennials as we move towards many more perennials
and an increased focus on the All-America winners in
future years. Along with some
of the more recent AAS winners
are about 2 dozen plants
thanks to DS Cole Growers in
New Hampshire, and about 5
dozen from Pleasant View
Gardens, representing the
Proven Winners and Proven
Selections. You'll find the
complete list online, along with
some photos, and rating results
and photos from previous year(pss.uvm.edu/ppp/
aaswp.html). Large plant groups featured this year are
Calibrachoa, two new series of Geraniums, Verbena,
and Petunias. Thanks to you and your Association, too,
for support which helps make this display garden seen
by thousands possible.
Speaking of Across the Fence, I've been busy almost
weekly taping or planning shows, some which will be
seen at future dates, with past ones streaming on my
website. In particular, one of the best opportunities I've
had with this program came in May with the taping of 3
shows at Fenway Park in Boston. Special thanks to head
groundskeeper David Mellor and the Red Sox
management for making this visit possible, after about
15 months of trying to work out a schedule. We were
able to tape 3 shows with Mr. Mellor, which will air this
summer. Watch my Facebook page for air dates, the
UVM Extension Across the Fence website, or you can
view the shows later streaming at my website as listed
above. If you've had the fortune to hear Mr. Mellor
speak at New England Grows in the past, he has some
great messages and is quite a positive inspiration. One
of our tapings is an author interview on his book, The
Lawn Bible, in which he not only covers all basics of
proper lawn care, but how to make patterns (which he
is known nationally for), and even includes quotes from
other ball park groundskeepers.
Hopefully I'll see some of you on one of our tours this
summer. The early July one to the Montreal Botanical
Gardens filled weeks early, and the same tour in
September is starting to fill (pss.uvm.edu/ppp/
forpecon.htm#tours). Thanks again to your Association
for sponsoring these popular day tours. Another tour, 3
days to the Boston area in late July, in collaboration with
Charlie Nardozzi and the King's Garden at Fort
Ticonderoga, is almost full as well.
Even if you don't get on these, I encourage you to try to
see the Montreal Botanical gardens this summer, as they
are having a special international exhibition of
Mosaicultures. If you saw the first of these in 2000, in the
news from the U
by Dr. Leonard Perry - UVM Extension Horticulturist
News from the UDr. Leonard Perry
PAGE 12 THE DI RT VOLUME 35, I SSUE 2
Summer is a great time at universities if you like it quiet
with no meetings, and ability to park even with the much
reduced spaces due to construction! I'm spending much
time outside with perennials, building stock for next year's
freezing studies, working on field trials (currently 190
different plants), and accumulating coralbells (Heuchera)
for both field and freezing studies funded this past year by
the NH Plant Growers Endowment. I"m currently up to
about 60 cultivars of coralbells, including very new
introductions and new villosa hybrids which some growers
question their hardiness (as they are from France), hence
this study. I'll keep you posted here and on my website
(perrysperennials.info) of this and other research your
association has helped fund. Data is collected, I'm just
waiting for some rainy days to get it written up.
We once again planted about 100 varieties of annuals at the
All-America Selections Display Garden at Burlington's
Waterfront Park the first week of June, thanks again to
help and collaboration with Burlington Parks and
Recreation. This is the garden that we won a national AAS
award for this past year. As in previous years, I'll be
posting the plant listing and ratings at the end of the
summer on my website. Here also you can find lists and
results from the past several years. This year my assistant
Sarah Kingsley Richards and I think we have some great
combinations put together, with a focus on about 20
different petunias (near the boathouse), several new coleus
and several new sweet potato vines. One of my favorites
and perhaps most unusual is the new Pretty Much Picasso
petunia, violet purple with a lime green rim. Another
outstanding new and unusual selection is the mealycup
sage Salvia Sallyfun Blue Emotion, tall, blue florets with
white eyes.
This year's AAS garden features about 50% plants from
Pleasant View Gardens (Proven Winners and Selections
and trials), about 40% from DS Cole Growers, and about
10% from seed (All-America Selections and others). I hope
you get to see these gardens if in Burlington (at the foot of
College St. by the ECHO center and boathouse), not only for
the plants, but as the beds are planned to be different next
year. Due to planned construction and road reconfiguration
beginning after Labor Day this year, the main two front
beds will disappear forever, with a new front bed planned
closer to the boathouse in the grassy area.
On campus, the good news is that thanks to federal
stimulus money, the state greatly reduced cuts to UVM and
Extension. Coupled with support from the college, no
on-campus Extension faculty member (to my
knowledge) was cut this coming fiscal year. However once
this money runs out in a couple years, we may be back to
round two of big budget cuts.
So if opportunities arise in your future to support Extension
with your legislators or even UVM administration, it can
surely help. Our new plant science building (Jeffords Hall)
is now enclosed, with connection underway to the UVM
greenhouse. We are still scheduled to move in next
summer. In our department, our fairly recent faculty
member Sarah Lovell will be returning home to take a
similar position in landscape architecture at the University
of Illinois, so her design courses will be taught by yet un-
known person this next year, with a new search hopefully
in our future. Main research at the Hort Farm now
includes two projects of Dr. Lorraine Berkett-- a USDA
funded large project (recently refunded and highly rated) on
organic apple production (the reason many of the crabap-
ples were cut down in order to reduce scab and other
diseases) with full details online
(http://www.uvm.edu/~organica/), and the third year of
trials on hardy grape varieties (http://pss.uvm.edu/grape/).
Submitted by Leonard Perry
instrumental in the development of the Learning Landscape
Project at URI. In 2008, he was recognized for his many
contributions to the green industry and received the
prestigious honor of being one of the first to be inducted into
the RINLA Hall of Fame. He was also inducted into the
Rhode Island Agricultural Hall of Fame.
Donations in Ken's memory may be made to The Kenneth
Lagerquist - RINLA Horticultural Scholarship, URI
Foundation Acct ED99, 79 Upper College Road, Kingston,
RI, 02881.
Scott Pfister, former VT State Pathologist and Green
Works supporter has left his position in June at the
Vermont Forest Protection Department. Scott has taken a
position with USDA-APHIS in Washington, DC and will be
coordinating the USDAs programs for the Asian longhorned
beetle, emerald ash borer, and firewood pest mitigation. We
will miss him and wish him and his family well.
(Continued from page 9)
continued on page 13
12
How many names popped into your mind? No one in
particular? That one perennial thorn in your side? Or
multiple names that youd rather not see on the caller
ID?
If you fall into one of the first two categories, you can
count yourself lucky. If you fall into the last category,
you may want to make a fresh start in the new year by
following this five-step process for firing your worst
customers:
Define bad: If any of your customers have really
gotten under your skin, recruit a partner for this exercise
who can play devils advocate and help you get past
any feelings of resentment as you work towards
defining some objective criteria.
For your business, what makes a bad customer? Is it late
payment, last-minute emergencies, or late-night phone
calls? Do they consume disproportionate amounts of
time, attention or energy? Or are there interpersonal
dynamics you can put your finger on, such as a lack of
appreciation or courtesy? Try to define your criteria in
measurable ways that a third party could conceivably
verify through observation.
Try rehab: Rehab isnt just for celebrities. Once you
are able to clearly describe the behavior that makes
the customer undesirable, come up with a plan for
rehabilitating that behavior. Your plan should include
specifics about what you would like your customer to
do instead, as well as a way for you to introduce that
new behavior and reward it.
For example, lets say you have a customer who
routinely blows up your schedule with last-minute
requests. Try scheduling a meeting to ask for a three-
business-day lead time for all requests, and perhaps
even start sending them a routine Monday email to
check in on what theyll be needing by that Friday. And
if they show signs of improvement in providing you that
extra lead time, be sure to let them know you
appreciate it.
Adjust pricing: If rehab doesnt work, consider
adjusting your pricing to make up for the extra
inconvenience that your customer is costing you. The
new year provides an opportunity to communicate
new fee structures, including rush charges and the like.
Service providers often quote prices based on the
average customer, and they dont always track all the
extra time and effort required to respond to voicemails
and emails and requests for extra meetings. You may
also need to invoice for extra expenses, such as
materials or travel time.
Refer out: If adjusting your pricing doesnt work, you
may need to start casting about for a referral. Ideally,
you have an industry colleague who would be
interested in the business, especially if it is a matter of
personal chemistry, versus chronic late payment.
Having such a name in your back pocket is just another
reason to get out there and network.
Have the talk: In the end, you may need to sit down
with your customer and have the talk. Stay calm and
professional, provide a reasonable transition period,
and offer assistance in finding a replacement.
Your (soon-to-be-former) customer may want to know
why they are being fired, and here youll want to
tread carefully. If youve followed all of the steps, they
should already have a good idea why its not a good
fit. I recommend preparing a couple of reasons in
advance, so that you arent caught off guard by the
question. For example, Ive decided to concentrate
on longer-term projects and the strategic planning work
that Im best at, so Id like to help you find someone
who can be more responsive on a day-to-day basis.
Not all business relationships last forever, and thats OK.
Having a systematic process to weed out customers
who drain you and your business will benefit everyone
in the long run.
Do you have a story about a particularly difficult
customer? What did you try and what worked the best?
Email Jennie @ TheJennieWong@gmail.com with your
experience.
Jennie Wong, Ph.D., is a Charlotte-based executive coach,
author of Ask the Mompreneur, and founder of the social
shopping site CartCentric.com.
Copyright 2013 Charlotte Observer. Reprinted with permission.
think fast - Who is your Worst Customer?
by Jennie Wong
13
old port area of Montreal, you'll remember that these
are the huge sculptures made of living plants
growing in frames filled with soil. They resemble
topiaries but differ, in that the plants are growing in
and now just around a frame. Designers from many
countries will have their creations on display at the
Montreal gardens this summer-- an exhibition which
now only is held every 3 years and moves around the
world. This summer promises to be one of the top yet,
with over 50 exhibits from over 20 countries, revolving
around the theme "Land of Hope." This may be your
only chance for some years to see such works of
horticultural art in North America.
(www.mosaiculturesinternationales.ca/en/)
News from the U
continued from page 10
14
A Review of Research into the Effects of Neonicotinoid
Insecticides on Bees, with Recommendations for Action.
By Jennifer Hopwood, Mace Vaughan, Matthew Shepherd,
David Biddinger, Eric Mader, Scott Hoffman Black, and
Celeste Mazzacano. Reprinted with permission.
A possible link between neonicotinoids and honey bee die-
offs has led to controversy across the United States and
Europe. Beekeepers and environmentalists have expressed
growing concern about the impact of neonicotinoids,
concern based on the fact that neonicotinoids are
absorbed into plant tissue and can be present in pollen and
nectar, making them toxic to pollinators. This report details
potential negative impacts of neonicotinoids insecticides to
honey bees and other important pollinators. It also makes
recommendations on how we can better protect bees.
Key Points