Getting airline passengers safely and happily from one destination to another requires teamwork.

The airline industry employs many different people, from pilots and flight crew to caterers and grounds crew. Many of these jobs require communication in English, whether it be among co-workers or with passengers. Most airline companies require that the flight crew be fluent in at least two languages. English is the most common second language that crew members need to learn. hether your job is to book passengers on their flights, assist passengers with luggage, or fly the airplane itself, these pages can help you learn important words and e!pressions to use on the job in the airline industry. "ead through the #ocabulary, listen to the spoken English, and take the qui$$es to test your comprehension. Beginner Dialogues - At the Airport Checking In %. Good morning. &an ' ha#e your ticket, please( ). *ere you are. %. Thank you. ould you like smoking or non-smoking( ). +on-smoking, please. %. ould you like a window or an aisle seat( ). %n aisle seat, please. %. ,o you ha#e any baggage( ). -es, this suitcase and this carry-on bag. %. *ere.s your boarding pass. *a#e a nice flight. ). Thank you. Key Vocabulary &an ' ha#e your ticket( smoking, non-smoking window, aisle seat baggage, suitcase, carry-on bag boarding pass flight &an ' see your passport( tourist, business /ignature

Airline Vocabulary Word part of speech airfare noun aisle noun aisle seat noun assist verb baggage noun baggage, luggage claim noun

Meaning cost of a plane ticket

Example sentence The cost of your meal is co#ered in your airfare.

the long empty space that you walk 0lease keep your bags out of the aisle so that down nobody trips. the seat that is ne!t to the aisle help the bags and suitcases that tra#ellers put their belongings in place where you pick up your baggage after arri#al '.ll gi#e you an aisle seat in case you need to walk around with the baby. 0lease wait until e#eryone is off the plane so that we can assist you. '.m afraid your baggage got on the wrong airplane. The announcement will direct you to the correct baggage claim.

blanket noun boarding pass noun bumpy, rough adj cabin noun call light noun captain noun charter noun cockpit noun comfortable adjective complimentary adjective co-pilot noun domestic adjective emergency exit noun e-ticket noun excess baggage noun first-class noun/adj gate noun headset, earphones noun international adj jet lag noun land verb life est, life jacket noun motion sickness noun

warm co#ering part of the ticket that you gi#e to the crew as you step onto the plane up and down mo#ement of the aircraft interior of the aircraft

'f you feel cold ' can get you a blanket. -our must present your boarding pass at the gate. 't might be a bumpy ride because we are flying through a storm. There is no smoking allowed inside the cabin.

a button passengers can press to get 'f you need anything, just press the call light. a crew member.s attention the person who is in charge of the plane discount airline the part of the plane where the captain and his co-pilots sit feel good physically, able to rela! free of charge person who helps the captain fly the plane within the same country section of the plane that opens in the case of an accident airfare purchased on the internet hea#ier1more bags than you are allowed ould the kids like to go and meet the captain( 'f you take a charter it will cost you half as much. e aren.t doing any more tours of the cockpit because it.s almost time to land. )ecause you ha#e long legs you might be more comfortable in an aisle seat. e offer complimentary coffee or tea, but you ha#e to pay for alcohol. 'f the captain gets sick the co-pilot can take o#er. -ou should be at the airport two hours ahead of time for domestic flights. %re you comfortable sitting ne!t to the emergency exit( -ou will need to present your identification along with your e-ticket. -ou can either pay for your excess baggage or lea#e one of your bags behind.

more e!pensi#e seating, with better hen you sit in first-class you get a better meal ser#ices to eat. place where passengers go to wait to board a plane de#ice that allows passengers to listen to music or a mo#ie worldwide tiredness due to tra#elling through different time $ones returning to the ground after being in the air Gate 2) is down this hall and to your right. e will be coming around to sell headsets for fi#e dollars. 3or international departures, go up one le#el. '.m used to tra#elling now. My body doesn.t suffer from jet lag anymore. e will be landing in Tokyo in appro!imately ten minutes.

a blow-up de#ice that you put on in 0lease take a moment to locate the life est an emergency o#er water under your seat. a bad feeling in the stomach that passengers get during a rough ride There is a paper bag in front of you in case you e!perience motion sickness.

o erbooked adj o erhead bin!compartment noun o er-si"ed baggage adj oxygen mask noun passport noun pilot noun refreshments noun ro# noun run#ay noun seatbelt noun ste#ard $male%, ste#ardess $female%, flight attendant, air host noun stopo er noun take off noun/verb taxi in, out verb touch do#n verb, noun turbulence noun #heelchair noun #indo# seat noun

more passengers than a#ailable seats place abo#e the seats for storing luggage items that do not fit in suitcases a de#ice that goes o#er a person.s face, pro#ides air in case of cabin air pressure loss document that pro#es a person.s identification and nationality the person who dri#es the plane drinks and snacks

The flight is o erbooked. 3our of our passengers will ha#e to wait for the ne!t flight. -ou.ll ha#e to put your bag under your seat because all of the o erhead bins are full. 'nfant car seats and sporting equipment can be picked up at the o er-si"ed baggage counter. 0ut your oxygen mask on first before putting one on your child. 0lease ha#e your passport out when you go through security. The pilot is circling o#er the airport until it is safe to land. 't.s a short flight, so we will be ser#ing refreshments but not a meal.

a number of seats beside each other -ou are in seat ) of ro# nine. the strip of land that an airplane takes-off and lands on de#ice that holds passengers in their seats man or woman who pro#ides ser#ice for passengers during a flight touching down at more than one airport during a flight when the plane lea#es the ground dri#ing an airplane to the correct place for taking off or deboarding when the aircraft wheels land on the ground rough flight The plane almost missed the run#ay because it was such a bad storm. 0lease remain in your seats while the seatbelt light is on. %sk one of the ste#ardesses for a pillow if you.re tired.

't.s not a direct flight. stopo er in Toronto.

e.re making one

e are ne!t in line to take off on this runway. 0lease remain in your seats until we taxi in to the gate. That was a #ery smooth touch do#n. This turbulence should only last a few minutes.

a seat for pushing elderly, disabled, % steward will take you to the gate with a or injured people #heelchair.

Checking In Passengers Check-in Assistant &an ' see your ticket, please( ,o you ha#e your passport with you( '.m afraid your passport has e!pired. ,o you ha#e a second piece of identification( '.ll need to see your child.s birth certificate.

*ow many bags are you checking( ill you be bringing a carry-on bag( '.m afraid that bag e!ceeds the si$e restrictions. ,id you pack your bags yourself( ould you like an aisle or a window seat( ould you like a wheelchair( -ou.ll board at Gate 4. 0lease be at the gate thirty minutes before your scheduled flight. ,id you need any tags for your luggage( -our flight is e!pected to take off on time. -our flight has been delayed by one hour. 3light 54) to Toronto has been canceled. '.m afraid you.re too late to check-in. -our flight is o#erbooked. ould you be interested in gi#ing up your seat( Enjoy your flight.

Passenger '.m not sure which of these papers is my ticket. 's it possible to get an aisle seat( ' requested a #egetarian meal. &an you check to confirm( &an ' take my child through security( 's the flight on time( ill they be ser#ing a meal today( ill they be showing an inflight mo#ie( here can ' get a luggage cart( &an ' use my laptop on board(

Sample Conversation Check-in &ssistant' (assenger' Check-in &ssistant' (assenger' Check-in &ssistant' (assenger' Check-in &ssistant' (assenger' Check-in &ssistant' (assenger' Check-in &ssistant' (assenger' Check-in &ssistant' (assenger' Check-in &ssistant' (assenger' *ello. %re you flying to /t. Martin today( -es, ' ha#e my ticket here. Great. '.ll need to see your passport as well. ' ha#e an e-ticket. 6h...is this the part you need( %ctually ' just need your name and ' can find you on the computer. 7h 78. 't.s )ates. 3rank )ates. Great. *ere we are. 7h, you.re tra#eling with an infant today. -es, my daughter Mia. /he.s 9: months. 7kay. '.ll need to see your daughter.s birth certificate to pro#e that she is under two years of age. *ere you are. /ay, would we be able to get an aisle seat( ' may ha#e to walk her around if she gets fussy. /ure. '.ll put you near the washroom too. Thanks. &an ' take my stroller to the gate( -es, we.ll check it in the o#er-si$ed luggage after you board. %re you just checking these two bags today( -es, '.ll take my knapsack as my carry-on. ,id you pack these bags yourself( -es.

Check-in &ssistant'

7kay. *ere is your boarding pass. )e at the gate one hour prior to boarding time. -ou will be able to preboard because you are tra#eling with an infant. 7ur flight crew will ha#e some special instructions for take-off and landing.

%irline %nnouncements Pre-boarding Announcement Good afternoon passengers. This is the pre-boarding annoucement for flight 5;) to "ome. e are now in#iting those passengers with small children, and any passengers requiring special assistance, to begin boarding at this time. 0lease ha#e your boarding pass and identification ready. "egular boarding will begin in appro!imately ten minutes time. Thank you. Final Boarding Announcement This is the final boarding call for passengers Erin and 3red &ollins booked on flight 24<% to 8ansas &ity. 0lease proceed to gate 2 immediately. The final checks are being completed and the captain will order for the doors of the aircraft to close in appro!imately fi#e minutes time. ' repeat. This is the final boarding call for Erin and 3red &ollins. Thank you. Pre-flight Announcement =adies and gentlemen, welcome onboard 3light :)4 with ser#ice from *ong 8ong to /an 3rancisco. e are currently third in line for take-off and are e!pected to be in the air in appro!imately se#en minutes time. e ask that you please fasten your seatbelts at this time and secure all baggage underneath your seat or in the o#erhead compartments. e also ask that your seats and table trays are in the upright position for take-off. 0lease turn off all personal electronic de#ices, including laptops and cell phones. /moking is prohibited for the duration of the flight. Thank you for choosing Mountain %irlines. Enjoy your flight. Captain's Announcement Good afternoon passengers. This is your captain speaking. 3irst '.d like to welcome e#eryone on "ightwing 3light 5>%. e are currently cruising at an altitude of 22, ??? feet at an airspeed of :?? miles per hour. The time is 9@<A pm. The weather looks good and with the tailwind on our side we are e!pecting to land in =ondon appro!imately fifteen minutes ahead of schedule. The weather in =ondon is clear and sunny, with a high of <A degrees for this afternoon. 'f the weather cooperates we should get a great #iew of the city as we descend. The cabin crew will be coming around in about twenty minutes time to offer you a light snack and be#erage, and the inflight mo#ie will begin shortly after that. '.ll talk to you again before we reach our destination. 6ntil then, sit back, rela! and enjoy the rest of the flight. Safety Briefing =adies and gentlemen, on behalf of the crew ' ask that you please direct your attention to the monitors abo#e as we re#iew the emergency procedures. There are si! emergency e!its on this aircraft. Take a moment to locate the e!it closest to you. +ote that the nearest e!it may be behind you. &ount the number of rows to this e!it. /hould the cabin e!perience sudden pressure loss, stay calm and listen for instructions from the cabin crew. 7!ygen masks will drop down from abo#e your seat. 0lace the mask o#er your mouth and nose, like this. 0ull the strap to tighten it. 'f you are tra#eling with children, make sure that your own mask is on first before helping your children. 'n the unlikely e#ent of an emergency landing and e#acuation, lea#e your carry-on items behind. =ife rafts are located below your seats and emergency lighting will lead you to your closest e!it and slide. e ask that you make sure that all carry-on luggage is stowed away safely during the flight. hile we wait for take off, please take a moment to re#iew the safety data card in the seat pocket in front of you.