Personal Information of respondent:

Gender:
Male Age: 20-30 yrs Female

31-40 yrs

41-50 yrs

51-60 yrs

Area of Residence: Level of education: SSC HSC Position/Occupation: Businessman Service Holder Monthly Income: 15000-30000

Graduate

Post-graduate

Others (..)

31000-45000

46000-60000

More than 60000

General/Close-ended questions: Are you the valuable client of NCCBL, Elephant road branch? Yes No Do you receive your desired service from NCCBL, Elephant road branch? Yes No I always depend on NCCBL for any banking activities? Yes No I always prefer others to make transaction from NCCBL. Yes No If present conditions and services are simultaneous then I will retain with NCCBL. Yes No

Questionnaire: Quality of Bank products of NCC Branch

Bank Elephant Road

[Here: SA=Strongly Agree, A=Agree, N=Neutral, D=Disagree, SD=Strongly Disagree]

No. Questions Diposit Products

1 2 3 4 5 6 7 8 NCCBL gives more FDR rate to me than other banks. Making deposit in NCCBL is more reliable than other bank Bank ensures the reliability of deposit Bank provides the Interest amount timely to me.

Customer Perception
SA 5 5 5 5 5 5 5 A 4 4 4 4 4 4 4 4 N 3 3 3 3 3 3 3 3 D 2 2 2 2 2 2 2 2 SD 1 1 1 1 1 1 1 1

Loan & Advanced products

Bank maintains easier process for loan sanction Interest rate of Loan is less than other Banks Loan is provided to all customers

For any kind of mistake done by the employees bank takes 5 the total liability.

Retail/Consumer loan products

9 10 11 12 13 14 15 16 17 Do you think the loan is helpful for you Bank assures loan in real need Bank assures the timely delivery of the loan Education loan is helping the students Bank ensuring the collection of loan timely 5 5 5 5 5 4 4 4 4 4 4 4 4 4 3 3 3 3 3 3 3 3 3 2 2 2 2 2 2 2 2 2 1 1 1 1 1 1 1 1 1

SME Banking
Bank SME loan is helpful for small business 5 SME loan helping the people to increase the opportunity of 5 the business Festival Loan help people 5

Cards
The Debit Card and Credit card system is more reliable in 5 NCCBL 18 19 20 21 22 There Is enough Booths are available Using the card of NCCBL is more reliable then other banks 5 5 4 4 4
4 4

3 3 3
3 3

2 2 2
2 2

1 1 1
1 1

Remittance Products
Remittance Products is Helping to Increase remittance 5 Remittance Products are helping to increase national 5 economy 5 Remittance products are helping in export import business