1.decision table is a. a truth table b. a table which facilitates taking decisions c.

a table listing conditions and actions to be taken based on the testing of conditions d. a table in a Decision Support System 2.decision table a. has a structured English equivalent representation b. cannot be represented using structured English c. does not have an equivalent algorithmic representation d. cannot be used to represent processes in a DFD 3.decision table is preferable when the number of a. conditions to be checked in a procedure is small b. conditions to be checked in a procedure is large c. actions to be carried out are large d. actions to be carried out are small

4.A pivot table is a: a. b. c. d. spreadsheet tool that displays two or more dimensions of data in a convenient format. type of relational database. chart tool that can rotate columnar data quickly and visually. tool for performing sensitivity analysis.

5.The chapter case on Renaults information systems illustrates the use of which type of system to move to a pull-based model for its supply chain? a. b. c. d. CDSS DSS GIS GDSS

6.Which of Porters competitive forces was at work in the Renaults decision to develop an information system to help improve their supply chain? a. b. c. d. Substitute products and services New market entrants Traditional competitors None, in this case, Renaults problem was based on the quality of their product

7.This information system uses data visualization technology to analyze and display data for planning and decision making in the form of digitized maps. a. b. c. d. GIS DSS MIS TPS

8.A system that uses data mining to guide decisions about customer retention can be categorized as a: a. b. c. d. CDSS MIS DSS ESS

Analysis 9.Dell Computers online tools for selecting and customizing a new PC are a type of: a. b. c. d. DSS. CDSS. Web-based GIS. Intelligent agent.

11.As discussed in the chapter case, the COMPSTAT system developed by the New York City Police was a type of: a. b. c. d. CDSS. PDSS. GIS. GDSS. Difficulty: Easy Reference: p. 492

Answer: c

12.The easy use of graphics in an ESS allows the user to: a. b. c. d. look at more data in less time with greater clarity. use creative analysis. quickly manipulate TPS and historical data. decentralize decision making.

13.ESS: a. b. c. d. support the structured decision making of senior executives. have the ability to drill down into lower levels of detail. easily integrate data from different systems. are primarily driven by information derived from a companys transaction processing systems.

14.Executives need a wide range of __________________ as well as internal data. a. b. c. d. structured informal system external

15.A well-designed ESS will allow management to: a. b. c. d. have greater span of control. allow lower levels of management greater control. lessen the need to review lower levels of operation. all of the above.

16.The traditional measurement of value for companies includes financial metrics such as: a. b. c. d. double-entry bookkeeping. ING metrics analysis. balanced scorecards. return on investment.

17.Which of the following features of an ESS supplements traditional financial metrics with measurements from additional perspectives, such as customers, or learning and growth? a. b. c. d. Balanced scorecards Digital dashboard Graphic visualization tools Drill-down capabilities

18.The information system used by Caesars Entertainment, which combines data from internal TPS with information from financial systems and external sources to deliver reports such as profit-loss statements, impact analyses, is an example of: a. b. c. d. DSS ESS CDSS MIS

19.Electronic questionnaires in a GDSS: a. facilitate the organized integration and synthesis of ideas generated during brainstorming. b. document group agreement on definitions of words and terms central to the projects. c. use structured approaches to evaluate the impact of an emerging proposal on the organization. d. aid the organizers in pre-meeting planning by identifying issues of concern.

20The concern that the structure of data is consistent within an information source reflects which quality dimension of information? a. b. c. d. Accuracy Integrity Validity Consistency

21.MIS typically produce: a. b. c. d. new ways of looking at data that emphasize change, flexibility, and rapid response. fixed, regularly scheduled reports based on data extracted from the organizations TPS. solutions to semistructured problems appropriate for middle management decision making. assumptions, responses to ad hoc queries, and graphic representations of existing data.