HOSPITALITY INDUSTRY

VIPIN BANSAL
Hospitality Industry includes Hotels, Restaurants, Cruise, Ferries, Transport, Casino, Tourism etc. Know about them in details.

11/4/2013

Table of Contents

Acknowledgement .............................................................................................................................. 2 Preface................................................................................................................................................... 3 Hospitality Industry ................................................................................................................................. 4 International Chain of Restaurants ......................................................................................................... 5 Brief Details of Hotel Chains ................................................................................................................... 6 Federation of Hotels in India ................................................................................................................ 13 Questions related to this chapter ............................................................................................... 14 Scoring System: ............................................................................................................................... 15 Answers: ............................................................................................................................................ 15 ........................................................................................................................................ 15

Acknowledgement

When a book like this comes into existence, it was very hard to name and thank all the people that helped me shape this book. It took me Seven years to consolidate and format all the content in a manner that may benefit the readers.

However, I always thank my wife for her continued patience and understanding. I would like to express my sincere gratitude to my father Shri Bhagwan Das Bansal who encouraged me and forwarded invaluable support.

I would like to thank my sons Anurag and Gaurav for the tremendous help I receive from them to design this book.

Preface
As I mentioned in the previous parts that the idea of this book came to my mind after reviewing so many competitive examinations in examination halls or through Media and many people drop out without any success. I think most of the time the reason was either not enough preparation or lack of resources to enhance the knowledge required to compete with others.

Thats why I started writing this book on various subjects so that it can offer the basic guidance to the people preparing for the competition. Nonetheless everyone can get benefitted with this set of books because Ignorance is the curse of God, Knowledge is the wing wherewith we fly to heaven.

The Key to Success has been written for the people trying to prepare for any competition. Therefore the scope of this book is not to deep dive on any subject rather swim across various layers which is what one need to qualify. However, this book cannot be used to gain exhaustive knowledge on any given subject but it provides enough information that you can easily remember and be better prepared for anything.

At the end of the book, a multi-choice Questionnaire is given that has only one correct answer. Sheet. Try to attempt those questions on your own and then check the correct answers from the Answer

Good Luck !!!

Hospitality Industry

he Hospitality Industry is a broad category of fields within the Service Industry that includes Lodging, Boarding, Restaurants, Event Planning, Airlines, Taxi Service, Cruise Line etc. The above are a several billion dollar industry that mostly depends on the availability of leisure time. A hotel is an establishment that provides lodging facility on a short term basis. Motel is a small sized low rise lodging establishment, most often located adjacent to a major road or Interstate highway with little amenities. Eco hotel is a hotel that has made important environmental improvements to its structure in order to minimize its impact on the environment. These hotels follow strict green guidelines. Onsite transportation with green vehicles, Serving Organic food, non-disposable dishes, fresh air system, water recycling for garden and landscaping etc. Coffeehouse or Caf serves prepared coffee and other hot beverages. Nightclub also known as a Discothque is an entertainment venue which usually operates late into the night. The music in nightclubs is either live bands or a mix of songs played by a DJ through a powerful PA system. A pub, a house open to the public, is a drinking establishment.

A Bed and Breakfast (B&B) is a small lodging establishment that offers overnight accommodation and breakfast. A Restaurant is a business establishment which prepares and serves food and drink to customers. Meals are generally served and eaten on premises, but many restaurants also offer take-out and food delivery services. o Restaurants usually serve different kinds of cuisines such as Continental, Mughlai, Italian, Chinese, Indian, French, Thai etc. o The Proprietor of the Restaurant is called a restaurateur, a French word. o Restaurants are often prohibited from selling alcohol without a meal. A ferry is a ship used to carry passengers and sometimes vehicles and cargo as well across a body of water. Most ferries operate on regular, frequent and return services. A Casino is a facility which houses and accommodates certain types of gambling activities. o Casinos are most commonly built near or combined with hotels, restaurants, retail shopping or other tourist attractions. o The term "Casino" is of Italian origin. There are almost 900 Casinos presently in the United States. o Casino gambling is mainly played in Australia, Canada, Germany, Goa

(India), Italy, London, Macau (China), Malaysia, Netherlands, New Zealand, Singapore, South Africa, Spain, Switzerland, United States of America, Vietnam etc. The cities Chicago, Las Vegas (California), New

York are best known places for Casinos. Few countries have banned Gambling or Casino which are China, India, Japan, Brazil, Pakistan, Bangladesh, Thailand, Iran, Mexico, Turkey etc.

International Chain of Restaurants

Country of Origin Georgia, USA Ohio, USA Ohio, USA Miami, USA Denver, USA Michigan, USA Chicago, USA Total Outlets 32600 27000 16000 36000 18000 29000 10000 26000 11000 10500 45000 3700 23000 31000 20000 3000 13000 600 1800 500 20000 38000 6000 6700

Name of the Chain

Founded 1980 1964 1981 1954 1993 1960 1979 1960 1948 1991 1952 1937 1959 1940 1993 1984 1958 1995 1972 1969 1971 1965 1962 1969

Main Service item Baby back ribs Beef Sandwiches Buffalo Wild Wings Burgers Mexican Grill Pizza Coffee Burgers Burgers Roast Chicken Taco Bell, Chicken Dunkin Donuts Pizza Burgers Sandwiches Pizza Pizza Mexican Grill Chicken Items Hamburgers Coffee Sandwiches Tacos Burgers

Applebee Arby Buffalo Wild Wings Burger King Chipotle Domino Pizza Gloria N. Carolina, USA Hardees In-N-Out California,USA Kenny Rogers Miami, USA KFC Utah, USA Krispy Kreme Winston, USA Little Caesars Michigan, USA McDonald California, USA Panera Bread Kirkwood, USA Papa Johns Kentucky, USA Pizza Hut Kansas, USA Qdoba Colarado, USA Popeyes Louisiana, USA Red Robin Seattle, USA Starbucks Seattle, USA Subway London, U.K. Taco Bell California, USA Wendy Ohio, USA

Brief Details of Hotel Chains

Best Western International, Inc. is the world's largest hotel chain, with over 4,200 hotels in over 100 countries. Best Western founded by M.K. Guertin in 1946. o The properties in India are at Ahmedabad, Bathinda, Bengaluru, Darjeeling, Indore, Gurgaon, Hyderabad, Indore, Jamshedpur, Kolkata, Lucknow, Madurai, Mumbai, Goa, New Delhi, Surat, Vishakhapatnam etc. Choice Hotels International, Inc. is a Hospitality Industry of Maryland founded in 1939. Uruguay, Greenland and New Zealand. There are about 2000 hotels worldwide. Four Seasons Hotels, Inc. is a Canadian based International luxury 5-star Hotel Management Company. The chain has 85 properties worldwide. Four Seasons does not own most of its properties. It operates them on behalf of real estate owners and developers. Four Seasons generally earns 35% of the gross income. o Four Seasons has a property in Mumbai which have about 200 rooms and Indias highest Rooftop Bar namely Aer. Hilton Hotels, Hampton Inn and The company owns the Motel brands Comfort Inn, Quality Inn, Clarion etc. Crowne Plaza is a chain of

Doubletree , Embassy Suites is an American global hospitality company. It is owned by the Blackstone Group. As of today Hilton brands encompass 3900 hotels in 91 countries. o Indian locations are at Bengaluru, Chennai, Vadodara, Goa, Gurgaon, New Delhi, Pune and Mumbai. Hyatt Hotels Corporation is an American international company which was born upon purchase of Hyatt House at Los Angeles International Airport in 1957. o The original owners were Hyatt von Dehn and Jack D. Crouch.

hotels. It operates in 52 countries with about 400 properties. It operates usually near major airports. Days Inn Inc. is a motel chain headquartered in the United States. Founded in 1970, it is now a part of the Wyndham Hotel Group based in New Jersey, USA. Days Inns worldwide locations include Argentina, Canada, China, Egypt, India, Ireland, Italy, Jordan, Mexico, Pakistan, Philippines, South Africa, United Kingdom, United States,

Hyatt has over 490 hotels worldwide. In India Hyatt currently manages Grand Hyatt in Mumbai and Hyatt Regency in Delhi, Pune, Mumbai, Kolkata and Park Hyatt at Goa. Hyatt is planning to enhance another 15 new hotels in India at Bengaluru, Hyderabad, Chennai, Ahmedabad, Chandigarh, Gurgaon, Kerala, Goa, Jaipur and Agra. Grand Hyatt Mumbai is the only property in India in which Hyatt owns 50 per cent equity. The balance is owned by the Juniper group of hotels.

It is the largest hotel company in the world, having over 4,600 hotels across over 100 countries. IHG currently operates and/or franchises hotels globally mainly in Vietnam, Australia, Bangladesh, Canada, China, Egypt, Germany, India, Italy, Japan, Kuwait, Mauritius, Nepal, New Zealand, Pakistan, Russia, Singapore, South Africa, Thailand, United Kingdom, United States. o InterContinental Hotels Group (IHG) has signed 13 new hotels in India to make about 50 properties in near future. o Holiday Inn is also a multinational brand of hotels of InterContinental Hotels Group (IHG).

Hotel Corporation of India Ltd. (HCI) is a public limited company wholly owned by the National Aviation Company of India Ltd. o Air India decided to enter the hotel industry. The objective was to offer passengers a better product, both at the international airport and other places of tourist interest. Airport Hotels are the hotels which are located near the airports of a city. o Centaur Hotel New Delhi, Hotel Airport International Mumbai and Hotel Airport Ashok Kolkata are the properties of Hotel Corporation of India. InterContinental Hotels Group PLC informally InterContinental Hotels or IHG is a British multinational hotels company headquartered in Denham, UK.

Indian Hotels Company Limited (IHCL), branded as Taj Hotels is an Indian chain of hotels and resorts, headquartered in Mumbai. This company is a part

of the Tata Group. o It owns and operates 93 hotels in 55 locations across India with an additional 16 Intl hotels in Africa, Australia, Bhutan, Malaysia, Maldives, Middle East, Sri Lanka, United Kingdom, United States of America. o The first property was opened in 1903 by Jamshetji Tata, founder of the Tata Group. o Most of Taj oldest and most prestigious hotels have been retained under

the Luxury brand. Two other brands are Taj Exotica and Taj Safaris. Vivanta by Taj is also a luxury hotel brand. It caters to an upscale market and is positioned a step below the flagship Taj brand. The Gateway Hotels and Resorts is a mid-market brand, positioned below the Vivanta.

o o

o Ginger Hotels is a part of Tata Group, a new brand established by Roots Corporation Limited. Roots Corpn. Limited is a fully owned subsidiary of The Indian Hotels Company Limited (IHCL). o The first hotel of Ginger was opened in Bengaluru in the year 2004. It initially charged INR 999 per night but today it charges INR 1500-2000 per night.

hospitality sector. ITC Limited was founded in 1975 with its first property at Chennai as Chola Sheraton. ITC hotels currently owns and operates 100 hotels in 75 destinations. ITC Restaurants Bukhara, Peshawari, DumPukht and Kebabs & Kurries are well known cuisine brands. ITC market a line of food products, Kitchens of India. The group today operates under Sheraton Hotels, Fortune Hotels,

which has 54 hotels in 41 cities across India under the name of Welcom Heritage Hotels. JW Marriott Hotels & Resorts,

ITDC, The India Tourism Development Corporation Ltd. is a Hospitality, Retail and Education company owned by Government of India under Ministry of Tourism. It was established in 1966 and has 17 properties under brand name of Ashok Group of Hotels. ITC Hotels is India's second largest hotel chain with over 100 hotels headquartered in Gurgaon. It is also the exclusive franchisee of The Starwood Hotels and Resorts. o ITC Hotel is voted amongst the best employers in Asia in the

namesake of John Willard Marriott, Founder, Chairman & CEO of Marriott International is a luxury hotel chain. Indias location are at Chandigarh, Mumbai, Pune. Jumeirah is a Dubai-based international luxury hotel chain and part of Dubai Holding. Jumeirah's portfolio have won numerous travel and tourism awards and includes Burj Al Arab. o Global Hotels include at Maldives, Shanghai, Germany, Rome, Istanbul, London. o Jumeirah Group's expansion plans include projects in United Arab

Emirates, Kuwait, China, Jordan, Qatar, Thailand, Egypt, Morocco, Indonesia, and Caribbean under development. Kempinski Hotels S.A. is an international hotel chain founded as the Hotel BetriebsAktiengesellschaft in Berlin, Germany in 1897, which makes it Europe's oldest luxury hotel

Novotel is a mid-scale hotel brand within the Accor group.

Novotel has about 400 hotels and resorts in 60 countries. Oberoi Group is a hotel company founded in 1934 having its headquarter in Delhi. The foundations of the Oberoi Group was laid in 1934 when Rai Bahadur Mohan Singh Oberoi, founder Chairman of the group bought two properties, The Clarke's in Delhi and The Clarke's in Shimla from an Englishman. o Oberoi, assisted by his two sons, Tilak Raj Singh Oberoi and Prithvi Raj Singh Oberoi continued the expansion of their group with properties both in India and abroad. o Today, P.R.S.Oberoi is the Chairman of The Oberoi Group and his son, Vikram Oberoi and his nephew, Arjun Oberoi serve in the capacities of Joint Managing Directors at EIH Ltd and EIH Associated Hotels. o Recently, The Oberoi, Dubai was opened in June, 2013. o Under the Trident brand, the group owns, operate 9 properties in India and one property in Saudi Arabia. o In India, the locations are at New Delhi, Bengaluru, Kolkata, Mumbai, Agra, Jaipur, Udaipur, Kerala, Ranthambore (Sawai Madhopur), Gurgaon, Simla.

group. o The Corporate Office is located in Geneva, Switzerland. Thailand's Crown Property Bureau (CPB Equity Co. Ltd) has the majority holding in the group. o Kempinski Hotel currently operates 80 Five-star hotels in 30 countries. The locations of hotels in India are at Bengaluru, Chennai, Goa, Gurgaon, Kerala, Mumbai, New Delhi and Udaipur. Motel 6 is a major chain of budget motels with more than 1,000 locations in the United

States and Canada. o Motel 6 was founded in California in 1962 by two local building contractors, William Becker and Paul Greene. The partners developed a plan to build motels with room rate just US$6 per night that would cover building costs and daily expense, hence the company name "Motel 6".

Internationally at Bali, Indonesia; Mauritius, Egypt, Saudi Arabia, Dubai. Trident Hotels in India at Agra, Bhubaneswar, Chennai, Coimbatore(under construction), Cochin, Gurgaon, Hyderabad and Jaipur.

Resort Kanha, Madhya Pradesh are the latest addition. The Pride Group is currently undertaking a massive expansion plan.

Park Plaza Hotels & Resorts is a worldwide brand of hotels, operating in Asia, Europe, Middle East, United States and

Park Hotels is a group of luxury five-star boutique hotels in India belonging to Apeejay Surrendra Group, headquartered in Kolkata, having its first property in Kolkata in 1967.

Asia. o These hotels are either owned, franchised or managed to independent operators by Park Plaza Hotels & Resorts. o In 2000 Carlson Hotels acquired the Park Plaza Hotels & Resorts brand. Today, they are operated by Carlson Rezidor Hotel Group. Pride Group of Hotels is owned by S.P. Jain, a Chartered Accountant of Madhya Pradesh.

Its hotels are located in Bengaluru, Chennai, Hyderabad, Kolkata, New Delhi, Mumbai, Goa and Visakhapatnam. New properties are under construction in Kochi, Kolkata, Pune, Jaipur, Coimbatore etc. The Park Delhi took up the restoration of Jantar Mantar in 2000 after an MoU with Archaeological Survey of India.

Radisson Hotels is an international hotel company with more than 420 locations in 73

He ventured by inaugurating the group's first hotel in Pune in 1988. o Within a short span of time, the Pride Group positioned itself as an eminently successful chain with fully owned Five Star Luxury Hotels in Nagpur, Ahmedabad, Bengaluru, Chennai, Kolkata, Cochin and Jaipur. o The Pride KC Hotel & Spa Panchkula, Chandigarh and Pride Tiger Woods

countries. o The first Radisson Hotel was built in 1909 in Minneapolis, USA. The majority of Radissonbranded hotels are located in the United States. o The locations in India are at Chennai, Delhi, Noida, Jalandhar, Varanasi, Alibaug (MS), Goa, Pune, Shimla, Khajuraho. Ramada International is a large hotel chain owned and operated by Wyndham Worldwide with its

headquarters

in

Phoenix, It was established by CK Baljee of Bengaluru in 1973. o Royal Orchid Hotels currently has hotels in Bengaluru, Gurgaon, Navi Mumbai, Mysore, Jaipur, Pune, Chandigarh, Goa, Hyderabad, Mussoorie and Vadodara. o It is expanding its properties in Bharuch, Shimla, Mumbai, Greater Noida, Kolkata, Surat and Chennai. Super 8 Worldwide is the world's largest budget hotel chain of United States and Canada.

Arizona. o In India there are two properties located at Shahjehanpur and Alwar (Neemrana). o Ramada developed a chain of restaurants, which were located inside the hotels under various names including Uncle Ben's Kitchen, Pancake Cottage and Chez Bon. Red Roof Inn is an economy hotel chain in the United States.

There are over 340 Red Roof Inns in the United States. Few locations provide continental breakfast and pool facility. Red Roof Inn is a pet friendly hotel chain. Ritz-Carlton Luxury Hotels Company, L.L.C. is the parent company to the luxury hotel chain, The Ritz-Carlton Hotels.

Ritz-Carlton operates 81 luxury hotels and resorts in major cities and resorts in 26 countries worldwide. The company was founded in 1983 when the brand was bought from the previous owners to start The Ritz-Carlton Hotel Company, LLC. The hotel company is today a subsidiary of Marriott International.

Few new properties have been spread over to China. It is a subsidiary of Wyndham Worldwide. o Since the Tariff at the time of opening the property was just US$8.88 hence the numeric brand name is Super 8. o Super 8 have about 2000 properties in the United States and Canada. Mostly Super 8 properties do not have Restaurants. Shangri-La Hotels and Resorts is a Hong Kong based company that runs the "Shangri-La", "Kerry" and "Traders" brands of hotels. The properties are found in Asia, Middle East, North America, Oceania and Europe. Presently two properties at Delhi (Eros) and Mumbai are operational.

Royal Orchid Hotels is Indian hotel chain with properties in Indian cities currently.

 Starwood Hotels and Resorts Worldwide, Inc. is an American hotel and leisure company. It owns, operates, franchises and manages hotels, resorts, spas etc. under its nine owned brands. o More than 1,100 properties are owned, managed or franchised under its brands of Starwood, Westin, Sheraton, Four Points, W Hotels, St. Regis, Le Meridien, Aloft, etc. o In 2005, Starwood purchased the Le Meridien which was founded by Air France in 1972. o Le Meridien Hotels in India are Ahmedabad, Pune, Mumbai, Bengaluru Coimbatore, Delhi, Jaipur, Cochin.

travelers. The Mumbai property is the flagship hotel of the Sun-n-Sand group and was commissioned in 1962. o Since 1996, Mr. Rajesh Advani is the Managing Director. o The group currently operates 5 star hotels at Pune, Shirdi, Mumbai and Nagpur. Sun-n-Sand, Nagpur is latest addition to this group which was opened in 2009 making Sun-n-Sand Hotels one of the largest regional five star hotel chains in Maharashtra. o All hotels have been planned and built keeping in mind the convenience of both business as well as leisure travelers. o All the properties are located close to the airport. Trident Hotels are five-star hotels owned and managed by The Oberoi Group. Presently there are nine Trident hotels in India. These are located in Mumbai, Gurgaon, Chennai, Hyderabad, Agra, Bhubaneswar, Kochi, Jaipur and Udaipur. o Trident Hotels has been rated the best first class hotel brand in India for four consecutive years.

Sofitel is a French luxury hotel chain managed by Accor, which opened its first property in Strasbourg in 1964. In 1995 Sofitel had 100 hotels in 40 countries. In India only one property is located at Mumbai. Sun-n-Sand is a leading group of five star hotels which strives to serve both business and leisure

Federation of Hotels in India

The Federation of Hotels and Restaurants Association of India, popularly abbreviated as FHRAI is the Apex Body of the Four Regional Associations, representing the Hospitality Industry, established in 1955 by doyens of the Industry including M.S. Oberoi. This federation is now the 3rd largest Hotel & Restaurant Association in the world. The Federation is committed to promote and protect the interests of the Hospitality Industry. It also helps the Hospitality Industry to grow, prosper and keep in pace with the development in the International scenario. With more than 3800 members comprising of approximately 2500 hotels, 1200 restaurants, Hotel Management Institutes, Food Crafts Institutes, Associate members and 4 Regional associations, the federation is truly the voice of the Hospitality Industry that brings several million dollars to the Indian Government and employs more than 17 million direct workers.

The four Regional Associations are Hotel and Restaurant Association of Eastern India (HRAEI), Northern India (HRANI), Southern India (SIHRA) and Western India (HRAWI). The Eastern Zone i.e. HRAEI covers West Bengal, Bihar, Odisha, Asom, Jharkhand, Meghalaya, Arunachal Pradesh, Nagaland, Mizoram, Sikkim, Tripura and Andaman & Nicobar Islands. The Northern Zone i.e. HRANI covers Delhi, Uttar Pradesh, Uttarakhand, Rajasthan, Punjab, Haryana, Himachal Pradesh, Jammu & Kashmir and Chandigarh. The Southern zone i.e. SIHRA covers Andhra Pradesh, Tamil Nadu, Karnataka, Kerala and Puducherry. The Western Zone i.e. HRAWI covers Maharastra, Gujarat, Madhya Pradesh, Chhattisgarh , Goa and Daman and Diu.

Questions related to this chapter

1. Which country has not banned Gambling in Public Place, officially, i.e. CASINOs? (a) Japan (b) China (c) Mexico (d) Australia 2. Pizza (a) (c) Which brand of company deals in business? In-N-Out (b) Chipotle KFC (d) Little Caesars (a) (c) In 1947 in 1934 (b) (d) in 1967 in 1952

5. The word Restaurateur was originated from, meaning Restaurant Owner? (a) Latin (b) French (c) English (d) Dutch 6. chain (a) (b) (c) (d) Ginger Hotel chain is a brand of? Choice Hotels Starwood Hotels Roots Corporation Apeejay Group

3. From which country, the word Casino was derived? (a) Italian (b) Spanish (c) English (d) Dutch 4. When was Oberoi Hotels Chain founded? groups of

Scoring System:
The questions are divided into ten slabs of rating, as usual which has a numeral value. These letters are A, B, D, E, G, H, L, N, O and S.

Answers:

1-d 4-c

2-d 5-b

3-a 6-c