BRUCE PUGH

Oak Ridge, NJ http://www.linkedin.com/in/brucepugh http://www.BrucePugh.info Senior Director Software Development Senior Software development executive that has lead teams of professionals for a Fortune 500 company and a non-profit. Built and delivered innovative software solutions aligned with the business, streamlined processes, drove client satisfaction, and user productivity in support of the largest payroll system in the world that brought in $3 Billion in revenue annually. Working with cross-functional teams, delivered creative solutions for new applications and routine maintenance of existing applications, using both custom built software and enhancements to enterprise-wide vendor packages. Expertise in multiple software development life cycle (SDLC) methodologies including CMM, RUP, RAD, and Agile ( SCRUM ). Solutions delivered across multiple platforms; mainframe, client server and web. Organizational Leadership Resource Planning Project Management Team Building and Retention Leveraging Cross-Functional Teams Budgeting Re-Engineering and Sun Setting Legacy Applications Business Solutions Negotiating schedules, priorities, and resources 973-727-0166 BruceCPugh@yahoo.com

PROFESSIONAL EXPERIENCE CITS Group, Inc. (Independent Consultant) July 2009 Present A multinational company providing bilateral commercial and technology exchanges, top-tier expert consulting, global talent development, and IT training. Designed, developed, and delivered seminars on best practices in IT on various topics including, software development and QA organizations, cloud computing, virtualization, software tools, team collaboration, IT Project management, and agile development to numerous companies in Beijing, China. Automatic Data Processing, Inc. (ADP) Senior Director Corporate Systems (2005-2009) Director Micro Technology Development (1996-2005) Project Manager Mainframe Development (1989-1996) Oct 1989 June 2009

Directed multiple teams of associates, US based and offshore. Delivered creative enhancements for tools and applications, for statutory support and integration compliance with other systems, including all routine maintenance. Supported software for over 30 applications on client server, web, and mainframe. This included applications for implementation, payroll, HR, benefits, client communications, client relationship management (CRM) and direct client feedback and support via the web.

Delivered significant improvements in client retention through customized Clarify (AMDOCS) CRM (Client Relationship Management), and Genesys (Telephony) systems. These applications are used to service clients of the largest payroll system in the world that delivered over $3 Billion in revenue annually to ADP. Retained an estimated $12M in revenue per year, while improving client retention and client satisfaction, through implementation of a software enhancement designed to provide an early warning of any client dissatisfaction. Saved over $500K/year in cost and provided a more robust and reliable environment for the Client Services team. Delivered a major consolidation of 18 regional CRM SQL Server Databases. This consolidated the system that supported over 5,000 associates, onto a single set of servers with high availability (HA) and disaster recovery (DR) capabilities. Improved productivity for over 5,000 client service and sales associates by providing web services linking multiple corporate applications and databases (DB2, Oracle, SQL Server, DataComDB, MYSQL) including payroll, HR, benefits, and SalesForce.com Improved client interaction and feedback. Sent out over 1 Million surveys per year to clients targeted to a specific interaction with ADP service associates, and managed the web site for compiling their responses with a track record of 100% uptime. Nathan Klein Institute (NKI) Oct 1985 Oct 1989 The Nathan S. Kline Institute for Psychiatric Research is a facility of the New York State Office of Mental Health one of the nations premier centers of excellence for Psychiatric Research. Deputy Director IS Directed a staff of programmers and project managers. Actively participated with the DBA team in designing and developing the logical and physical data models for an on-line patient care information system for the New York State Office of Mental Health. Directed the development team that was building and implementing an entirely new technology to the NYS Office of Mental Health, a real time admission, discharge, transfer system using Cullinet's IDMS software and database architecture. Additional experience and expertise in delivering patient care, billing, financial, and accounting software solutions for hospitals working for Jones Hosplex Systems, McDonald Douglas Automation (McAuto), Tymshare Medical Systems, and Medical Data Systems. EDUCATION & PROFESSIONAL DEVELOPMENT Mini-MBA Digital Marketing, Rutgers University Mini-MBA Business Essentials, Rutgers University BS in Mathematics, Villanova University Certificate Lean Six Sigma White Belt, Vector International Project Management courses through ESI International CIVIC EXPERIENCE Active volunteer member of the United States Coast Guard Auxiliary (26+years), holding various offices. Currently I am a National Staff Officer (DVC-RE) in the Response Directorate as the Division Chief for Operations Projects and Educational Outreach. At the local level I am the vice commander of Flotilla 10-13 D1SR one of the largest and most active Flotillas in the nation contributing over 47,000 hours of volunteer service in 2012 to the Coast Guard and the boating public.