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BUSINESS EXCELLENCE
FRAMEWORK
Dr. Dody Firmanda, Sp.A, MA
Ketua Komite Medik
RSUP Fatmwati, Jakarta
Disampaikan pada Acara Round Table Discussion – Key Performance Indicators (KPIs) for Hospital
diselenggarakan oleh PT Krakatau Medika di Hotel Permata Krakatau, Cilegon 6 Agustus 2009
Vision
Vision or
or guiding philosophy 1
guiding philosophy
What
Whatwe
wewant
wantto
tobe
be
Core 2
Core values
values and
and Strategy
beliefs
beliefs The way we are
Who
Whowe
wewant
wantto
tobe
be going to achieve it
Mission 3
Mission
Our
Ourpurpose
purposeand
andthe
the
scope of our work
scope of our work
Critical Success
Critical Factors 4
Success Factors
5 (CSFs)
Key
Key (CSFs)
Performance
Performance Whatsuccess
successwill
willlook
looklike
like––aa Target
What
Indicators
Indicators(KPIs)
(KPIs) balancedscorecard
balanced scorecardof ofresults
results
Core processes
processes 6
Core
People Howsuccess
successwill
willbe
beachieved
achieved Resources
How
Process management
RUMAH SAKIT : ………………………………………………………
1 Vision ........................................................................................................................
Values
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2 ................................... .............................................
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Mission
................................... .............................................
3 ................................... .............................................
................................... .............................................
................................... .............................................
CSFs
................................... .............................................
4 ................................... .............................................
................................... .............................................
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................................... .............................................
................................... .............................................
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KPIs
................................... .............................................
5 ................................... .............................................
................................... .............................................
................................... .............................................
................................... .............................................
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Core
................................... .............................................
6 ................................... .............................................
................................... .............................................
Processes ................................... .............................................
................................... ............................................
EVOLUSI 1: Pendahuluan
EVOLUSI 2:
Doing
Doingthings
things
cheaper
cheaper
(Efficiency)
(Efficiency)
Doing
Doingthings
things
right
right
Doing
Doingthe
the
right
rightthings
things
Doing
Doingthings
things right
better right
better(Quality
(Quality
Improvement)
Improvement)
Doing
Doingthe
theright
right
things
things
(Effectiveness)
(Effectiveness)
Inspection
Inspection Quality
QualityControl
Control Quality
QualityAssurance
Assurance Total
TotalQuality
Quality
Criteria
Criteria Setting
SettingStandards
Standards
Structures
Structures
(Inputs) Indicators
Indicators
(Inputs) Conform
Conformthe
theStandards
Standards
Process
Process
Outcomes
Outcomes Maintain
Maintain&&Improve
Improvethe
theStandards
Standards
Outputs
Outputs Audits ContinuousQuality
QualityImprovement
Improvement(CQI)
(CQI)
Continuous
Impact
Impact Surveillance Evidence-basedMedicine
Evidence-based Medicine(EBM)
(EBM)
HealthTechnology
Health TechnologyAssessments
Assessments(HTA)
(HTA)
System&&Sub
System SubSystems
Systems
Ideas
Ideas Concepts
Concepts Constructions
Constructions Model/Paradigma
Model/Paradigma Theory
Theory
RISIKO = B A R R I E R S
KOMPETENSI X MOTIVASI
Knowledge-based
Mutu Profesi
Performance = Kompetensi X Motivasi
Sarana
Sertifikat Kompetensi
Kewenangan Klinis
Komite Medik
Contoh Kewenangan Klinis
Sub Komite Kredensial
1. Tes Kepribadian
2. Tes MMPI-2
3. Wawancara
Pemeriksaan Penunjang Diagnostik
Pemeriksaan Penunjang Terapeutik
Obata obatan
Peralatan Operasi
Ruang Tindakan/Operasi
SDM Penunjang
Keselamatan Pasien
Likelihood Severity
Frekuensi Cedera
Infeksi Nosokomial
Meninggal
Litigasi
Audit Medis
Audit Medis
Audit Medis
Surveilans Nosokomial
Audit Medis
Komite Hukum RS
Portfolio Individu
Implementasi
Implementasi
Implementasi
Implementasi