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Contents
Contents
4 Troubleshooting .........................................................................................................................4-1
4.1 Process of Troubleshooting ...........................................................................................................................4-2 4.1.1 Saving the Location Information in Time ............................................................................................4-2 4.1.2 Saving the BAM Printing Message in Abnormality in Time ...............................................................4-4 4.1.3 Troubleshooting ...................................................................................................................................4-4 4.1.4 Huawei's Technical Support Engineers ................................................................................................4-4 4.2 Fault in Starting Traffic Statistics Console....................................................................................................4-4 4.3 Operations of Traffic Statistics Task Failed...................................................................................................4-5 4.3.1 No Resources Available .......................................................................................................................4-5 4.3.2 Repeated Type of Statistic Function.....................................................................................................4-5 4.3.3 Other User is Registering Scan Freq. Task...........................................................................................4-6 4.3.4 Statistic Items cannot be Resolved.......................................................................................................4-6 4.3.5 Re-registration of Minimum or Maximum Value.................................................................................4-6 4.4 Querying Traffic Statistics Result Error ........................................................................................................4-7 4.4.1 Measurement Result Abnormal after Changing the Time of BAM and Server....................................4-7 4.4.2 Task Results Incomplete due to Daylight Savings Time Switching .....................................................4-8 4.4.3 Measurement Result of Percentage of CPU Occupation Being 0 ........................................................4-8 4.4.4 Times of Successful Being 0/ Success rate Being N/A ..........................................................4-9 4.4.5 Task Result "N/A " ...............................................................................................................................4-9 4.4.6 Task Result "-----" ................................................................................................................................4-9 4.4.7 "Unknown statistic items" Appearing in Item Value of Task Result ..................................................4-10 4.4.8 "?" Appearing in Task Value of Measurement Result ........................................................................4-10 4.4.9 Column Irregular................................................................................................................................ 4-11 4.5 Operations on Template and Item File Failed ............................................................................................. 4-11 4.5.1 Item File or Template Being Modified............................................................................................... 4-11 4.5.2 FTP Connection Failed, Authentication Failed, Sending or Receiving File Failed............................ 4-11 4.6 Response Speed of Traffic Statistics Console Slowing Down.....................................................................4-12 4.7 Others ..........................................................................................................................................................4-12 4.7.1 Status of Module in "Task Status" not Reflecting Actual Situation ...................................................4-12 4.7.2 "Can't Open Help File! .....................................................................................................................4-13 4.7.3 Halting Measurement Task Failed......................................................................................................4-13 4.7.4 Activating Measurement Task Failed.................................................................................................4-13
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Contents
M900/M1800 Base Station Controller Traffic Statistic Manual - Volume II 4.7.5 Limit of Statistics for TRX ................................................................................................................4-14 4.7.6 Dynamic Added Object Disappearing in the statistics result .............................................................4-14
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Figures
Figures
Figure 4-1 Adjusting time...................................................................................................................................4-7
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Tables
Tables
Table 4-1 File types ............................................................................................................................................4-2
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4 Troubleshooting
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About This Chapter
The following table lists the contents of this chapter. Section 4.1 Process of Troubleshooting 4.2 Fault in Starting Traffic Statistics Console 4.3 Operations of Traffic Statistics Task Failed 4.4 Querying Traffic Statistics Result Error 4.5 Operations on Template and Item File Failed 4.6 Response Speed of Traffic Statistics Console Slowing Down 4.7 Others Describes
Troubleshooting
Describes the troubleshooting process. Describes the faults in starting the traffic statistics console, causes for the faults, and the solutions. Describes the causes and solutions to unsuccessful registration of traffic statistics tasks. Describes the causes and solutions to unsuccessful queries about the traffic statistics results. Describes the causes and solutions to the failures in templates and item files. Describes the cause and solutions to the slowdown of the speed of the traffic statistics console. Describes the handling on other exceptions.
Issue 01 (2008-03-14)
4-1
4 Troubleshooting