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Strategic Management
1. The four stages in the life cycles of a business are: a. Recruiting, hiring, promotion, evaluation b. Introduction, growth, maturity, decline c. Job analysis, job design, description, job evaluation d. Planning, implementing, evaluating, revision 2. The job characteristics model includes: a. b. c. d. Implementation, attitude surveys, responses, feedback Motivation factors and incentives Skill variety, task identity, task significance, autonomy, feedback Job analysis, task significance, feedback

3. The dimensions from Hoffstedes famous study on IBM employees are: a. b. c. d. Power distance, individualism, masculine/feminine, uncertainty avoidance, long term orientation Internal standards, training, quality Management commitment, individualism, masculine/feminine, uncertainty avoidance, long term orientation Jobs, teams, training, quality, feedback

4. Which is not an example of the life cycle stages of Human Resource development? a. b. c. d. Introduction Growth Middle Age Maturity

5. The strategic role of HR Management includes: a. b. c. d. Planning Attainment of organizational objectives Viewing the strategic role of HR management in the same context as financial, technological, and other resources All of the above

6. Employers must consider which one of the following geographic and competitive concerns in making HR plans? a. b. c. d. Employee resistance to geographic relocation Organizational restructuring Balancing work and family Education and employment shifts

7. Human resource management is conducted to achieve_______________ goals. a. management b. c. d. e. supervisory individual organizational individual and organizational

8. Which is an HR practice typical of an organization that can be defined as prospector? a. promote from within b. external staffing

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c. less training d. extensive training e. b and c 9. Which of the following methods is not a mathematical method for forecasting HR demand? a. b. c. d. simulation models productivity ratios estimates statistical regression analysis

10. In the future, HR managers will have to deal with all of the following workforce changes, except. a. b. c. d. a more racially diverse workforce a skills shortfall among workers an abundance of entry level workers an older workforce

11. All of the following could be considered steps in forecasting, except: a. b. c. d. Understanding external conditions Projecting future staffing requirements Projecting the supply of labor a job analysis

12. Which one of Hefstedes cultural dimensions describes how cultures seek to deal with the fact that the future is not perfectly predictable? a. b. c. d. individualism/collectivism power distance uncertainty avoidance masculinity/femininity

13. What is a cooperative form of doing business that relies on the talents and capabilities of both labor and management to continually improve quality and productivity? a. scientific management b. total quality management c. continuous learning d. trickle-down management 14. What is the planned elimination of large numbers of personnel designed to enhance organizational effectiveness? a. merger b. downsizing c. consolidation d. buy-out 15. The process of analyzing and identifying the need for availability of human resources so that the organization can meet its objectives is known as: a. b. c. d. Strategic Planning SWOT Analysis Human Resource Planning Organization Planning

16. A workweek in which a full weeks work is accomplished in fewer than five days is known as: a. b. c. d. Flextime Virtual Offices Compressed Workweek Telecommuting

17. A reduction in the size of an organizational workforce is known as: a. b. c. d. Downsizing Layoff Outplacement Termination

18. Development of a business strategy includes: a. b. c. d. External scan Internal scan Employee dislikes A and B

19. A unique capability in the organization that creates high value and that differentiates the organization from its competition: a. SWOT

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b. Organizational culture c. Core competency d. None of the above 20. What organization/industry life-cycle is high risk and entrepreneurial spirited: a. b. c. d. Shakeouts Embryonic Growth None of the above

21. What is the primary purpose of an HR audit? a. b. c. d. To measure turnover. To evaluate the effectiveness of an organization. To compare results to industry standards. None of the above.

22. In an organizational structure, what is centralization? a. b. c. d. e. The degree to which decision-making authority is restricted to higher levels of management. The degree to which decision-making authority is given to lower levels in an organizations hierarchy. The hierarchical division of labor that distributes formal authority and established how critical decisions will be made. A combination of A and C.

23. What three categories is organization development divided into? a. b. c. d. Interpersonal, personal, executive. Interpersonal, technological, structural. Technological, specializations, interpersonal Processes, structural, groupings.

24. In general, organizational development focuses on change. Which of the following are common characteristics of change? a. b. c. d. Organizational change moves away from the familiar. People resist having change imposed on them. People see change as a loss of something. All of the above.

25. What are line units? a. Work groups that perform specialized services for the company (example: accounting). b. Work groups that assist the specialized service departments. c. Work groups that conduct the major business of the organization (example: production workers). d. Work groups that assist the employees who perform the major business of the organization. 26. What is the goal of diversity training? a. b. c. d. To create sensitivity. To help people be aware of cultural differences. To teach people to respect the rights and ideas of people who are not like them. All of the above

27. According to the DOL (Department of Labor), which of the following is not an important characteristic of a profession? a. b. c. d. Research Credentialing Opportunity for advancement Code of ethics

28. In the strategic HR planning process, which of the following should be completed first? a. b. c. d. Define the organizational mission Scan the environment Forecast internal HR supply and demand Complete a human resource inventory

29. Succession Plans a. b. c. d. Examine employee flows in, up, down, across and out of the organization. Are a snapshot of key positions and the availability of replacements from current workforce. Anticipate managerial staffing requirements and develop high quality employees to satisfy these needs Are used to justify the cost of developing and implementing HR programs.

30. What is the most important step of setting up an HRIS (human resource information system)? a. Prepare a request for proposal.

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b. Analyze needs c. Select a system d. Implement the system 31. Which of the following is not a way that a company can set up its departments? a. b. c. d. Structural Functional Divisional Customer

ANSWERS: 1. B 2. C 3. A 4. C 5. D 6. A 7. E 8. E 9. C 10. C 11. D 12. 13. 14. 15. 16. 17. 18. 19. 20. 21. 22. 23. 24. 25. 26. 27. 28. 29. 30. 31. C B B C C A D C B B A B D C D C A C B A

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