A STUDY ON ELECTRONIC HUMAN RESOURCE MANAGEMENT {EHRM} WITH REFERENCE TO COGNIZANT TECHNOLOGY SOLUTIONS INDIA PRIVATE LIMITED

A Project Report Submitted in Partial Fulfillment of the Degree of MASTER OF SOCIAL WORK Bharathiar University

Submitted By LINDA JOVITA.A (Reg.No.0631M0225)

Under the Supervision and Guidance of Mrs. Dr.M.Punitha,M.Phil.,Ph.D., Lecturer and Head

POST GRADUATE AND RESEARCH DEPARTMENT OF SOCIAL WORK HINDUSTHAN COLLEGE OF ARTS AND SCIENCE (ISO 9001 : 2000 CERTIFIED INSTITUTION) (Affiliated to BHARATHIAR UNIVERSITY) AVINASHI ROAD, COIMBATORE 641028 TAMIL NADU APRIL 2008

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P.G & REASEARCH DEPARTMENT OF SOCIAL WORK HINDUSTHAN COLLEGE OF ARTS AND SCIENCE
Coimbatore 641 028 CERTIFICATE This is to certify that the project entitled A STUDY ON ELECTRONIC HUMAN RESOURCE MANAGEMENT WITH SPECIAL REFERENCE TO COGNIZANT TECHNOLOGY SOLUTIONS INDIA PRIVATE LIMITEED submitted to the Bharathiar University, Coimbatore in partial fulfillment of the requirements for the award of the MASTER OF SOCIAL WORK is a record of bonafide research work bone by LINDA JOVITA.A (Reg. No. 0631M0225) under my supervision and that no part of this project has been submitted for the award of any other degree/diploma/fellowship or other similar title to any certificate of any university.

Mrs. Dr. M. Punitha Head of the Department

Mrs. Dr. M. Punitha Guide & supervisor

Submitted to the viva-voice examination held on _____________

Internal Examiner

External Examiner

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DECLARATION
The researcher here by declares that this study entitled A STUDY ON ELECTRONIC HUMAN RESOURCE MNAGEMENT WITH SPECIAL REFERENCE TO COGNIZANT TECHNOLOGY SOLUTIONS INDIA PRIVATE LTD., CHENNAI submitted to Bharathiar University, Ciombatore in the partial fulfillment of Master of Social Work by the researcher under the guidance and supervision of Mrs. Dr. M Punitha M.Phil., Ph.D., Lecturer and Head, P.G. Department of Research and Social Work, Hindusthan College of Arts and Science, Coimbatore that to the best of my knowledge the work reported herein does not form part of any other project report or dissertation on the basis of which a degree or award was conferred on an earlier occasion on this or any other candidate.

PLACE: COIMBATORE

LINDA JOVITA A Researcher

DATE:

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ACKNOWLEDGEMENT
Each and every work needs support and guidance for the successful achievement of its aims and objectives. This project work also had support from many hands and above all the blessings of the Almighty Lord. Lord. I express my sincere gratitude to the principal DR. R.S.Ramaswamy, R.S.Ramaswamy M.Sc., M.Phil., B.Ed; Ph.D., Hindusthan College of Arts and Science, Coimbatore for inculcating in us, a passion for excellence in all our activities including this capstone project. I would use this occasion to express a deep sense of appreciation to Mr. K Sriram Sriram Iyer, Iyer, Human Resources, CTS, and Mr. Jaffer Shahul Hameed, Hameed, Asst. Manager Admin CTS., for giving me the opportunity to do this project in their esteemed organisation and grateful to Mr. Santhosh Devarajan - Executive Admin for guiding me throughout the course of the project. My sincere thanks are also due to, Mrs. Dr. M Punitha M.Phil, Ph.D., Lecturer and Head of the Department who was also my project supervisor, for her invaluable guidance for improving the focus as well as the content of the project and for providing the necessary guidelines, which has facilitated the successful completion of the project on schedule. I would also like to acknowledge with thanks, the support received from the other teaching staff, staff which has been quite helpful for successful completion of the project. I would be failing in my duty if I didnt express my gratitude to Mr. P. Azhagesan MSW, M.Phil, PGDHRM, Vice Principal of Thanthai Hans Roever College of Arts and Science, my family members, friends, and all others who gave their constant support and co-operation throughout this project.

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TABLE OF CONTENTS
SL.NO. LIST OF TABLES LIST OF CHARTS LIST OF ABBREVIATIONS 1 1.1 1.2 1.3 1.4 1.5 1.6 1.7 1.8 1.9 1.10 1.11 1.12 1.13 2 3 3.1 3.2 3.3 3.4 3.5 3.6 3.7 3.8 3.9 3.10 3.11 INTRODUCTION The Technology Challenge Introducing e-HRM What is Human Resource Management? Human Resources Management and e-HRM Meaning of e-HRM Definitions of e-HRM Objectives of e-HRM Scope of e-HRM Functions of e-HRM Types of e-HRM Benefits of e-HRM Limitations of e-HRM Evolution of e- HRM REVIEW OF LITERATURE RESEARCH METHODOLOGY Introduction Statement of the research problem Scope of the study Title of the study Objectives of the study Research design Universe of the study Sampling procedure Pre-testing Tools of data collection Sources of data CHAPTER PAGE NO. viii x xi 1 2 3 5 5 6 7 8 8 9 11 12 14 14 17 28 28 29 30 30 30 31 31 31 31 31 32

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SL.NO. 3.12 3.13 3.14 3.15 3.16 3.17 4 5 5.1 5.2 5.3 Data collection Statistical analysis Profile of the organisation Operational definition Research experience Chapterisation

CHAPTER

PAGE NO. 32 32 33 35 35 36 37 89 89 92 93 95 97

DATA ANALYSIS & INTERPRETATION MAJOR FINDINGS, SUGGESTIONS & CONCLUSION Major findings Suggestions Conclusion BIBILIOGRAPHY ANNEXURE

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LIST OF TABLES
Table No. 4.1 4.1 4.2 4.2 4.3 4.3 4.4 4.5 4.5 4.6 4.6 4.7 4.7 4.8 4.8 4.9 4.9 4.10 4.10 4.11 4.11 4.12 4.12 4.13 4.13 4.14 4.14 4.15 4.15 4.16 4.16 4.17 4.17 4.18 4.18 4.19 4.19 4.20 4.20 4.21 4.21 4.22 4.22 4.23 4.23 4.24 4.24 4.25 4.25 4.26 4.26 4.27 4.27 4.28 4.28 4.29 4.29 Respondents age Respondents gender Respondents department Respondents educational qualification Respondents experience within the organisation Respondents view for preparing job description and job specification Respondents attitude towards matching employee profile Respondents opinion on effective recruitment stages Respondents regard on efficient e-induction meetings Respondents idea upon recruitment consistent with policy Respondents perception towards employees efficiency level Respondents insight about effective wage and salary administration Respondents response on clearly defined pay structure Respondents view towards factors affecting payroll system Respondents opinion for incentives and commissions online Respondents attitude towards e-performance related pay Respondents response to organisational values and culture Respondents idea upon writing role definitions Respondents perception on building high level performing teams Respondents insight towards organisational performances Respondents view on nurturing talents Respondents opinion on up-to-date knowledge and skill Respondents attitude towards effective self service e-learning Respondents regard on effective e-performance appraisal methods Respondents response to changes in leadership development Respondents idea for employee career planning and development Respondents perception to communication and consultation activities Respondents insight towards grievance and disciplinary action Respondents view on determining job satisfaction Table Title Page No. 37 38 39 40 41 42 43 44 46 47 49 51 53 54 55 56 57 59 60 61 63 64 66 67 68 69 71 72 73

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4.30 4.30 4.31 4.31 4.32 4.32 4.33 4.33 4.34 4.34 4.35 4.35 4.36 4.36 4.37 4.37 4.38 4.38 4.39 4.39 4.40 4.40

Respondents opinion for consultation and negotiation Respondents attitude towards welfare measures Respondents regard to promotion of employment brand Respondents idea for participation in management decision Respondents insight on clear and understandable e-HRM Respondents attitude to increased quality of HR support Respondents regard for efficiency of administration and increased productivity Respondents opinion on reduction of time and overhead costs Respondents view on investment in current system Respondents perception towards easy handling of e-HRM Respondents insight towards reduced workload of people management

74 75 76 77 78 79 81 83 85 86 87

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LIST OF CHARTS
Chart No. C 4.1 4.1 C 4.2 4.2 C 4.3 4.3 C 4.4 4.4 C 4.5 4.5 C 4.6 4.6 C 4.7 4.7 C 4.8 4.8 C 4.9 4.9 C 4.10 4.10 C 4.11 4.11 C 4.12 4.12 Respondents opinion on effective recruitment stages Respondents idea upon recruitment consistent with policy Respondents perception towards employees efficiency level Respondents insight about effective wage and salary administration Respondents response to organisational values and culture Respondents insight towards organisational performances Respondents opinion on up-to-date knowledge and skill Respondents idea for employee career planning and development Respondents attitude to increased quality of HR support Respondents regard for efficiency of administration and increased productivity Respondents opinion on reduction of time and overhead costs Respondents insight towards reduced workload of people management 84 88 Chart Title Page No. 45 48 50 52 58 62 65 70 80 82

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LIST OF ABBREVIATIONS

HR HRM E-HR E-HRM HRIS HRMIS CHRIS ERP SAP IT CTS

Human Resource Human Resource Management Electronic Human Resource Electronic Human Resource Management Human Resource Information System Human Resource Management Information System Computer Based Human Resource Information Systems Enterprise Resource Planning System Application Programming Information Technology Cognizant Technology Solutions India Private Ltd.

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