in Frontline Management

Certificate IV

BSBWOR404B Develop Work Priorities

Unit Descriptor
This unit covers the skills and knowledge required to:
plan ones own work schedules Monitor and obtain feedback on work performance

and development
Take responsibility for ones own career planning and

professional development

Learning Outcomes
Plan and complete own work schedule
Monitor own work performance Coordinate professional development

Establish Personal Work Goals

Session 1

Why Plan ?
What are the advantages?
You individually The organisation The family The community The industry that you work in

Importance of Planning

Anyone who fails to plan, plans to fail!

Work Objectives/Outcomes
KRAs
Key result areas

KPIs
Key performance indicators

Planning Cycle
Strategic Plan
Business Plan

Operational Plans
Position Summaries or Job Descriptions Work Plans

The Power of a Paradigm

What is your understanding of a paradigm?

Why is it important in this unit?

Small group discussion.

The Power of a Paradigm

Behaviour
Attitude

Mind Maps of Perception

Paradigm Defined
Covey says paradigm was originally a

scientific term . . . more commonly used today to mean a model, theory, perception, assumption, or frame of reference.
Page 23, Covey, Seven Habits of Highly Effective People

Perception includes: filtering, arranging,

responding to what we sense.

Mind Maps

The way things are REALITIES The way things should be VALUES Our attitudes and behaviours grow out of these assumptions.
The way we see things is the source of the way we think and the way we act.

Positive Organisational Role Model

Who are role models for you?

What is it that they do that makes them a Role Model in your eyes?
Why is it important that we have consistent performance?

What sort of issues are most important to achieve consistent outcomes?

Activity Design an effective Role Model

Using the Readings and Teachings of Stephen Covey to Manage Self

Seven Habits to Maximise Performance

HABIT 1

Be Proactive

HABIT 2
HABIT 3 HABIT 4

Begin With the End in Mind

Put First Things First Think Win/Win

Seven Habits to Maximise Performance cont..

HABIT 5 Seek First to Understand, then to be Understood HABIT 6 SYNERGISE

HABIT 7 Sharpen the Saw Effectiveness Maintaining P/PC Balance HABIT 8 Find Your Voice and Encourage Others to Find Theirs

HABIT 1 Be Proactive

Stimulus

Response

Habit 1
Based upon Imagination Conscience Independent Will Self-awareness

Based on I can change

Language
Reactive Language
Thats just the way I am There is nothing I can do

If only

I cant

Language
Proactive Language
I choose
I control my own feelings

I will
Lets look at the alternatives

Circle of Concern/Influence

Circle of Concern

Expand Your Circle of Influence

How can you expand this circle?

Circle of influence

Personal SWOT Analysis

Strengths Weaknesses Opportunities

Threats

Personal Creed

Give me the courage to change the

things which can and ought to be changed, the serenity to accept the things which cannot be changed, and the wisdom to know the difference.

Habit 2 Begin With the End in Mind

Means to start with understanding of what is

important to you.
You may be very busy and very efficient but

you will only be effective when you are working towards what really matters to you.
Based on principals of personal leadership. Develop a Personal Mission Statement

based upon your values and principles.

Habit 3 Put First Things First

Time Management Matrix

URGENT IMPORTANT NOT IMPORTANT SURVIVAL

NOT URGENT PROSPERITY

INEFFICIENCY

WASTE

Goal Setting for Change

What one thing could you do (you are not doing now) that if you did on a regular basis, would make a tremendous positive difference in your personal life?
What one thing in your work life would bring similar results.

Long Term Organising

Mission Statement

Roles

Goals

Short Term Organising

Schedule Roles Goals Plans

Delegate

Habit 4 Think Win/Win

High C
O N S I D E R A T I O N

Lose / Win

Win / Win

Lose / Lose

Win / Lose

Low

COURAGE

Low

High

Habit 5 Seek First to Understand, Then to be Understood

Principles of Empathic Communication
Empathetic listening gets inside another

persons frame of reference. You look out through it, you see the world the way they see the world, you understand their paradigm, you understand how they feel.

Habit 6 SYNERGISE Principles of Creative Cooperation

When you see only two alternatives yours

and the wrong one you can look for a synergistic third alternative.
Theres almost always a third alternative,

and if you work with a win/win philosophy and really seek to understand, you usually can find a solution that will be better for everyone concerned.

Levels Of Communication
High
Synergistic (Win/Win)

T R U S T
Low

Respectful (Compromise) Defensive (Win/Lose or Lose/Win)

High

COOPERATION

Habit 7 Sharpen the Saw

Principles of a Balanced Self Renewal

Physical Dimension
Spiritual Dimension your core and values (very private part of your life) Mental Dimension development, education Social/Emotional Dimension

Balanced Self
PHYSICAL
Exercise, Nutrition,

Stress Management

MENTAL
Reading, Visualizing, Planning, Writing

SOCIAL/EMOTIONAL
Service, Empathy, Synergy, Intrinsic Security

SPIRITUAL
Value Clarification & Commitment, Study & Meditation

Session 2 Set and Meet Own Work Schedule

Competing Demands are Prioritised to Achieve Personal, Team and Organisations Goals and Objectives.

Work expectations Managing work expectations Balancing work and family demands Priorities of demands on your time

Techniques for managing time effectively

Meeting work priorities

Work Expectations
What are some of the expectations you face at work?

Expectations from:

Customers Suppliers

Teams

Ourselves
Roles Industry

Managers
Employees

Balancing Work and Family Demands

How do you balance work and family demands?

Personal resources income/health

Family resources - support

Support from employer flexi time Build a support network - talking with others Cope with work/family stress - exercise

Priorities of Demands on Your Time

First, stack the cards in your favour

use your biological rhythms to your advantage optimise your work environment safeguard blocks of work time

Priorities of demands on your time, cont

Second, prioritise the things you wish to do. STEP 1: develop an overview of everything that you want to accomplish STEP 2: organise your goals according to their priority: distinguish between urgent and non-urgent goals, then separate the pile of items into important and non-important.

Priorities of demands on your time, cont

Third, plan ahead according to your priorities:

Make a long range timetable, Remember your day to day personal maintenance (personal time out), and

Plan each day and week as you go through the timetable.

Fourth, avoid over-planning

Techniques to Manage Time Effectively

What techniques do you use to manage time effectively?

Identify your personal and work-related priorities.

Translate priorities into goals with activities. Identify deadline to each activity. Use monthly calendar or planning diary. Learn to say NO to requests that take your time and dont move you forward. Identify your own barriers.

Meeting Work Priorities

What do you do to ensure you meet your work priorities? Set achievable goals Availability of appropriate resources Believe in your abilities Have a feasible plan Must be committed Must practice discipline Willing to defer things that would be nice now for the things you really want Do not spread yourself too thinly

Technology is used Efficiently and Effectively to Manage Work Priorities and Commitments
What technology have you used at your work place? Have you used it effectively? Issues to consider:

Training on equipment/software Technical help at the time of need User friendly Security Cost Availability Confidentiality

Benefits of Technology

Savings on time and money

Can produce up to the minute information Minimise paper wastage Improve decision making Can distribute information to the chosen employees Share and manipulate information quickly

Re-Cap

Work expectations Managing work expectations Balancing work and family demands Priorities of demands on your time Techniques for managing time effectively Meeting work priorities Technology - issues to consider

Benefits of technology

Session 3

Develop and Maintain Professional Competence

Key Questions

Why is this important?

Whats changed to make it critical?

So WII-FY ???

Some Key Changes

staff participation and empowerment teams and self-management provide career paths quality and best practice programs increased competition technological changes

government and legal requirements

greater community expectations workplace diversity

Management Skills for the 21st Century

What attributes have been identified

Technical Expertise Management expertise

Leadership
Entrepreneurial skills Acceptance of responsibility

Cross cultural skills

Future focused outlook Soft Skills

Develop and Maintain Professional Competence

Assessment against standards

what standards are appropriate

organisational requirements Individual skills audit

Individual training plan personal career focus

organisational goals focus

Develop a Career Plan

1 Self-analysis
2 Environmental analysis 3 Career objectives 4 Occupational interests 5 Implement action plan 6 Evaluate progress

WHY ???

Success in Your Career

The following recommendations may help achieve success during your career:

Demonstrate competence Make meaningful contributions Learn to adapt Make a commitment Continue to learn Prioritise your loyalty

Getting Feedback !!!

Identifying ways to improve competence

feedback from others performance management systems

change in work practices

results of work achievements

mentors or workplace coaches

Professional Associations

Identifying appropriate membership Benefits they offer

Networking

So Whats the Result of all That ???

Creating a personal competitive advantage - KEY to future security So what do you need to do now???