INSTITUTE FOR INTERNATIONAL MANAGEMENT AND TECHNOLOGY GURGAON

Subject BUSINESS COMMUNICATION Topic ART OF LISTENING Module Leader Dr. Parul Wasan

SUBMITTED TO Dr. Parul Wasan

SUBMITTED BY Rahul Sahu PGPM (2012-2014)

INTRODUCTION: Listening is the communication skill, it is a two way process where both the speaker and the receiver involves. Listening may define by the art of hearing and understanding the things what someone is saying. It is like understanding with the people. Listening, like speaking and writing, it requires thought and care. Hearing is merely nothing that some speaking. Listening is making sense of what is heard and requires the individual to constantly pay attention, interpret, and remember what is heard. Hearing is passive and listening in active. "A good listener does not merely remain silent. He asks questions." LITERATURE REVIEW: Active listening is an important key part to be an effective listener. By paying attention, taking thorough notes and asking question we can effectively observe the message of the sender. (Messmer, 1998).While listening we need to discriminate, evaluate, appreciate, and react (Bhatia, 2008) In the listening the some message is very important so we certain and want to keep and to listen, that timing is called discriminative listening. The message which we reaches to an automatic observance before analyzing is evaluative listening. The message which we like the most and want to appreciate that by the body language is appreciative listening. When the listener is in the position of present and shares their viewpoint that is called empathic listening. (Bhatia, 2008) PROBLEM of effective listening: Listening plays a very important part of communication process. however listening skill does not comes characteristically it needs dedication practice and self-control there are some blocks which effects our listening by which we get into the trouble and it costs us too much first of all lack of eye contact with the messengers having an eye contact creates a feeling of respect and concentration as eye movement reflects our interest. Noise distraction is one of the barriers of effective listening as when there are so many voice around us we tends to get distracted from the main point of discussion and we manipulates the gist behind the message. Preoccupation is one of the most common blocks in effective listening as we have so many thoughts at the same time and this creates blunder of thoughts in our mind which distract our innermost message. (Bhatia, 2009) METHODOLGY: While making the essay I made a deep research in the process of listening in articles, books, journals, and online journals. My method of research is to find out the barriers and importance of the listening in the communication process. During the research I read all relevance topic and material to complete my research. In this essay I have shown my research under different sub title. I have categorized all the data and arranged it according to the research pattern. (Hayakawa,1962)

OBSERVATION: While making the essay of listening I observe that listening plays a key role in our life at every field. If you are a student you must listen carefully your teachers. If you are a businessman you must listen and understand your customers. In both the cases if you miss the opportunities you cant earn the knowledge from the teacher and money from the customer. DISCUSSION: The biggest blocks to personnel communication is mans inability to listen intelligently, understandingly and skillfully to another person (Roethlisberger, 1991)Listening skills can be improved by following strategies. We take an example of college students who spends there 15 hours per week in class listening. As in this process they learn how to overcome the blocks in effective listening like eye contact (whenever we are concentrating on teachers speech we make an eye contact to show respect and understanding). Body language plays a very important role in the listening process as while listening the body gestures we make reflects our approach towards the understanding of the message. We should always focus on the content as when the focus is on the point then we get the important points of the message because sometimes we carry our emotions which creates hurdle in the flow of listening ant we often has a set of words which we feel are offensive this creates a feeling of laying off the outcome of the listening process CONCLUSION: Yes I agree with Roethlisberger rightly said that the biggest block between two people is there in ability to listen to each other intelligently, understandingly, and skillfully. e.g. Whenever a foreign ministers representing their country in the meets they tries to not only listen but also tries to understand the view of every country involving in the meet thus they can come into the conclusion of what to be plan further and if they dont listen and observe intelligently and skillfully then the people and countries economy will hampered with this example we can come into conclusion how an effective listening can create or destruct the relation of not only the representative but also the countries as human is asocial animal which is eager to get respect and recognition and with effective listening one can give and take the same. The good listener always like a good catcher, in grabbing a ball the concentration must be very sharp and one sided if you dont youll defiantly dropped it and may also hurt yourself whereas the listener always focuses on the word of speaker and what they said try to grab it if you miss it you lost some valuable knowledge. So always act like a good listener.

REFERENCES 1. Bhatia, R.C. (2009) business communication, (2nd editions), New Delhi, Ane books pvt. Ltd 2. Hampton, J. L. (2000) barriers to communication, group dynamics and community building (online) (cited on 16 September 2012) Available from <URL:http://www.community4me.com/barriers.html> 3. Hayakawa, S.I. The Use and Misuse of Language, ed. by S.I. Hayakawa.Greenwich, Fawcett Publications, 1962 4. Listening skills (Online) (cited on 16 September 2012) available from <URL: http://www.d.umn.edu/kmc/student/loon/acad/strat/ss_listening.html> 5. Messmer, M. (1998) Improving Your Listening Skills, Management Accounting, 79:9, (online) (cited 3rd September 2012). Available from <URL: http://search.proquest.com/business/docview/229756630/fulltextPDF/139778372 B12D2E0DEA/1?accountid=32648 > 6. Roethlisberger Fritz J. & Rogers Carl R. (1991) Barriers and gateways to communication, Harvard Business Review