CYNTHIA SMITH

Litchfield, NH 03052 603-860-6363 cyndi.smith6363@gmail.com LinkedIn: www.linkedin.com/in/cyndismith6363 SUMMARY OF QUALIFICATIONS Sales Account Manager Biotechnology with diverse experience selling complex, high value solutions to Pharmaceutical, Biotech and Academic research institutions. Highly adept at developing strategic plans, building long-term customer relationships and increasing customer allegiance to the brand. Unique ability to combine competitive analysis, consultative approach and solution selling to increase revenue and achieve results. Strong leadership and conflict resolution skills. Highly energetic, motivated and dedicated selfstarter, with proven track record of success. PROFESSIONAL EXPERIENCE ROCHE DIAGNOSTICS, Indianapolis, IN 2010 - present

Reagent Channel Specialist, Applied Science 2013 - present Developed and executed plans to meet and exceed growth strategy of qPCR products (reagents, consumables and Capital Equipment), and cellular analysis products in key accounts. Identified opportunities for valueadd growth in existing accounts, as well as secure new supply center accounts. Work in cross-functional teams to broaden brand awareness and loyalty. Management of on-site coordinators for existing supply centers. Transformed several under-performing accounts by strategically implementing new supply centers, resulting in overall account growth for first time in 3 years Received awards and recognition for closing several Large Reagent Opportunities in excess of 10k per order, repeated several times over the year Identified and helped to close new opportunities for instrumentation as well as reagents, at the expense of competitors Cellular Sales Specialist, Applied Science 2010 - 2012 Uncovered/created opportunities for sales of novel automated cellular monitoring equipment, for medical research. Built collaborative relationships with academic, biotech and pharmaceutical researchers. Worked closely with customers to understand needs and increase share comprehensive product portfolio. Provided proposals, implemented strategic selling tools, maintained customer database, reviewed pertinent scientific journal publications to become a valuable resource for both the customer and the organization. Duties also include engagement with, and presentations to upper-level management, PIs, and oftentimes CEOs and Presidents of Biotech Companies. Earned Platinum Tier Award Premier Performers Club Exceeded Capital Equipment sales plan, at 112% of target for the year Surpassed Overall Sales Achievement (capital + reagents + consumables) of 103% of target THERMO FISHER SCIENTIFIC/ERIE SCIENTIFIC, Portsmouth, NH 2005 - 2010

Advanced Coatings/Microarray Sales Manager 2005 - 2010 Lead programs to increase sales of microarray and advanced glass products to Biopharma, academic research organizations, biotech/device companies, OEM and government research laboratories. Successfully achieved growth goals and product line expansion. Developed sales & marketing plans for consumables product lines, which include glass substrates chemically modified for utilization in research. Identified growth opportunities in rapidly expanding diagnostics and medical device market. Contributed to new product development strategies, resulting in significant product line growth. Participated in local and national trade shows and industry-related conferences. Provided technical expertise to new and existing customers to build lasting business relationships. Worked on a cross-functional team including production, engineering, planning, finance, R&D and management, to stay current in a very dynamic market.

Lead team on web site integration and migration project. Duties involved learning the admin tool, and teaching other product managers how to use the tool in order to integrate prior Erie legacy information into Thermo Fisher web site. Also responsible for weekly maintenance of web content and marketing promotional materials. Training and certification included Practical Process Improvement, and Role of the Leader Training Received Awards for going above and beyond and achieving company metrics ADDITIONAL WORK EXPERIENCE

GLAXOSMITHKLINE, Philadelphia, PA

1990 - 2005

Executive Pharmaceutical Consultant Executed territory plans to meet and exceed growth strategy in Primary Care, Hospital, Pharmacy accounts. Promoted as many as 6 products simultaneously. Specialty sales included calling on Orthopedists, Psychiatrists, ER physicians, Surgeons, Cardiologists, Rheumatologists, Endocrinologists, Pediatricians, Oncology staff and Primary care physicians, as well as nursing and ancillary office staff. Considered valuable to my employer as well as my customers, and a team player amongst my peers. Participated in many special projects within the region including customer-focused selling workshops, evidence-based medicine workshops, and field training for new hires, to name a few. INSTRUMENTATION LABORATORY, ALLIED FISHER, Lexington, MA R&D, Technical Support Specialist Developed new assays utilizing novel and innovative technologies that could be later applied to clinical instrumentation for the clinical laboratory. Technical Support of Clinical instrumentation, including Blood Gas analyzers, Hematology and Coagulation instrumentation, and Chemistry Analyzers. Assisted marketing in developing and cultivating customer relationships to improve retention for new sales and service opportunities. Assisted in training new customers on installed instrumentation. CARDINAL CUSHING HOSPITAL, CLINICAL LABORATORY Brockton, MA Medical Technologist, ASCP Certified Performed collection of specimens from floors, as well as clinical laboratory testing in all aspects of the laboratory (e.g.: Microbiology, Blood Bank, Chemistry, Blood Gases, Hematology, etc).

EDUCATION B.S., Microbiology, University of Massachusetts, Amherst, MA B.S., Medical Technology, University of Massachusetts, Amherst, MA

PROFESSIONAL DEVELOPMENT Miller Heiman Strategic Selling, Conceptual Selling, Reflective Selling, CRM, Microsoft Word, Excel, PowerPoint