ISSUES

No Lights

TROUBLESHOOTING GUIDE
You may try any of the options below. Check if the adapter is properly plugged in to the modem Check if the adapter is properly plugged in to a working power outlet Turn the modem off then on again after 1 minute
If issue persists, you may text us using this template TRIBE TECH<space>MAC ID/COMPLETE SERVICE ADDRESS/CONTACT NUMBERS and send it to 0922-9992786

Running lights

You may try any of the options below Power cycle the modem by unplugging the adapter from the power outlet for 15 minutes, then re-plug it again. Relocate modem within the area preferably on a higher location and possibly near a window to have better reception of the signal. Reset the modem (see instructions below)
If issue persists, you may text us using this template TRIBE TECH<space>MAC ID/COMPLETE SERVICE ADDRESS/CONTACT NUMBERS and send it to 0922-9992786

Unable to browse
(Steady lights but no internet access)

You may try any of the options below Bypass router (if there is) and connect LAN cable directly from modem to the computer Restart computer Check if both ends of the LAN cable are not loose and are connected properly Try other LAN cable to verify if the cable is not damaged Perform IPConfig (type "ipconfig" on CMD), (see instructions on "how to open a command prompt"). Default gateway should match the IP address of the modem. If gateway didnt match, check TCP/IP of LAN. IP address and DNS should be obtained automatically (see instructions on "how to obtain IP") Remove proxy settings of current browser (see instructions on "configuring browser settings") Connect modem to other computer (if there is) Open a command prompt, and type ipconfig /flushdns, press enter followed by ipconfig /registerdns then press enter (see instructions below) Open a command prompt, and type ipconfig /release, press enter followed by ipconfig /renew then press enter (see instructions below) Reset the modem (see instructions "on how to reset the CPE")
If issue persists, you may text us using this template TRIBE TECH<space>MAC ID/COMPLETE SERVICE ADDRESS/CONTACT NUMBERS and send it to 0922-9992786

Slow browsing

You may try any of the options below Bypass router (if there is) Turn the modem off then on again after 1 minute Relocate modem within the vicinity preferably near the window or where the signal is stronger Close all running programs (ie P2P) and conduct speedtest. Go to http://www.wi-tribe.ph/index.html Note: Passing speed test results for download speed should range above 50% of availed plan speed. To identify the signal quality of your modem, check the value of RSSI and CINR using GUI of your modem (see instructions below) If all parameters passed (download speed, RSSI, and CINR) and still experiencing slow connection, do the following: Use other browser Scan PC with any updated anti-virus and error scanner software to check for any viruses or errors Clear the Cache / Cookies / proxy / Temp Files of your browser (see instructions below on"how to clear cache") and delete addons. If download speed is above 50% of your availed plan speed but still experiencing slow web page loading, consult a local technician to check for possible errors or virus infection in your computer. Open a command prompt, and type ipconfig /flushdns, press enter followed by ipconfig /registerdns then press enter (see instructions below)
If issue persists, you may text us using this template TRIBE TECH<space>MAC ID/COMPLETE SERVICE ADDRESS/CONTACT NUMBERS and send it to 0922-9992786

Intermittent Connection

Note: You may try any of the options below If the modem has more than 3 bars (steady lights), try any of the following; Check if the adapter is properly plugged in to the modem Bypass router (if there is) and connect LAN cable directly from modem to the computer Restart computer Connect the modem to other computer to isolate if the problem Try other LAN cable to verify if the cable is not damaged Check if both ends of the LAN cable are not loose and are connected properly. Open a command prompt, and type ipconfig /flushdns, press enter followed by ipconfig /registerdns then press enter (see instructions below) Open a command prompt, and type ipconfig /release, press enter followed by ipconfig /renew then press enter (see instructions below) If the modem has 2 bars and below; Bypass router (if there is) Turn the modem off then on again after 1 minute Relocate modem within the area preferably near the window or where signal is stronger. Close all running programs (ie P2P) and conduct speedtest. Go to http://www.wi-tribe.ph/index.html Note: Passing speed test results for download speed should be above 50% of availed plan speed. Check the status of RSSI and CINR if passed. (see instructions below)
If issue persists, you may text us using this template TRIBE TECH<space>MAC ID/COMPLETE SERVICE ADDRESS/CONTACT NUMBERS and send it to 0922-9992786

Selective browsing

Note: You may try any of the options below Try other browser (Internet explorer, Mozilla firefox, Google chrome etc.) Clear the Cache / Cookies / proxy / Temp Files of your browser (see instructions below on "how to clear cache") and delete addons. Check the TCP/IP settings. IP address and/or DNS should be set to Automatically obtained. (see instructions below on "How to obtain IP") Reset browser settings (see instructions below on "how to reset browser settings") Under command prompt, perform ipconfig/flushdns followed by ipconfig/registerdns. Step 1: Click Start button Step 2: Type cmd on (search box for Windows XP / "Run" for Windows 7) Step 3: Type ipconfig/flushdns and press enter followed by ipconfig/registerdns. Remove proxy settings of current browser (see instructions below from "configuring browser settings") Reset the modem (see instructions below on "how to reset CPE")
If issue persists, you may text us using this template TRIBE TECH<space>MAC ID/COMPLETE SERVICE ADDRESS/CONTACT NUMBERS and send it to 0922-9992786

CPE AND COMPUTER BASIC CONFIGURATION GUIDE

How to check the the value of CPE's GUI.
Note: Passing value for RSSI is greater than or equal to -75. Passing value for CINR is greater than or equal to 16.

For Motorola:

For AWB: For Gemtek and Mypass: How to reset the CPE Hard reset: Soft reset: For Motorola modems: For AWB: For Gemtek/Gemtek-wifi/ Mypass: Configuring browser settings Internet Explorer

Step 1: Step 2: Step 3:` Step 1: Step 2: Step 1: Step 2:

Go to http://192.168.15.1 (Password: witribe) Click Computer Icon > Status > Network Check RSSI and CINR status Go to http://192.168.15.1 (Username: user / Password: witribe) Check RSSI and CINR status Go to http://192.168.1.1 (Password: witribe) Click status, Wimax status, then check RSSI and CINR status

Press and release reset button with a pin for 10 seconds (wait for 1 minute). Reset button can be found at the rear part of the modem. Step 1: Go to http://192.168.15.1 (Password: Motorola) Step 2: Click Computer Icon > Personalize > Restore Factory settings > Apply Step 1: Go to http://192.168.15.1 (Username: user / Password: witribe) Step 2: Click Advance setup > Reset Step 1: Go to http://192.168.1.1 (Password: witribe) Step 2: Click Personalize, and Restore to factory Note: Wait for 1 minute after modem was reset Step 1: Step 2: Step 3: Step 4: Step 1: Step 2: Step 3: Step 4: Step 1: Step 2: Step 3: Click Tools on the Internet explorer window Click Internet options > Connections tab > LAN settings Check Automatically detect settings Options below Automatically detect settings should be unchecked Click Tools, then click Options to bring up the Options window. Click the Advanced button, then click the Network tab. Click the Settings button, located next to Configure how Firefox connects to the Internet. Click the radio button labeled No proxy. Click OK twice. This will remove the proxy server settings in Firefox. Click Safari, then click Preferences to bring up the Preferences window. Click the Advanced tab, then click the Change Settings button. This will bring up the Network Preferences window. Click the Proxies tab. Ensure that all of the boxes under the column labeled Select a proxy server to configure. are unchecked. Click Apply Now. This will remove the proxy server settings in Safari. Click Start button Click All programs > Accessories > right click Command prompt and choose run as administrator Press enter Click Start button Click Control Panel Click Network and Sharing Center Click Change adapter settings (Windows 7) or Manage network connections (vista) For a wired network connection, right-click Wireless network connection, and select properties. From the Networking tab, make sure Internet Protocol Version 4 (TCP/IPv4) is checked, and then click Properties. Select Obtain an IP Address Automatically, and then click OK. Click Start button Click Settings, and select Control Panel Click Network and Connections For a wired network connection, right-click Local Area Connection, and select Properties. For a wireless network connection, right-click Wireless Network Connection, and select Properties. From the General tab, make sure Internet Protocol (TCP/IP) is checked, and then click Properties. Select Obtain an IP Address Automatically, and then click OK. Go to Apple menu, select System Preferences. Select the Network icon. From the Location drop-down list, click Automatic. From the Show drop-down list, select Built-in Ethernet. Select the TCP/IP tab Configure TCP/IP to use DHCP. In Mac OS X v10.3/10.4, from the Configure IPv4 drop-down list, select Using DHCP. In Mac OS X v10.2, from the Configure drop-down list, select Using DHCP. Click the Apply Now button. Restart your computer. Open your browser From Tools Menu, click Internet options Click Advance Tab > Reset Open your Internet Explorer browser Click Tools, and select Delete Browsing History Deselect Preserve Favorites website data, and select Temporary Internet files, Cookies, and History. Click Delete. Open your Internet Explorer browser. From Tools menu in the upper right, select Delete Browsing History. To delete your cache, click Delete files, Delete cookies, and Delete History. Open your Firefox browser. From the Tools menu, select Clear Recent History. From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, select Everything. Click the down arrow next to Details to choose what history elements to clear (e.g., check Cookies to clear cookies). Click Clear Now. Open your Firefox browser. From the Tools menu, select Clear Recent History, and then select the items you want to delete (e.g., Browsing & Download History, Cache, Cookies). Click Clear Recent History. In the address bar, enter: chrome://settings/clearBrowserData Select the items you want to clear (e.g., Clear browsing history, Clear download history, Empty the cache, Delete cookies and other site and plug-in data). Click Clear browsing data.

Firefox

Safari (Mac)

How to open a command prompt Step 1: Step 2: Step 3: How to Obtain IP address automatically Windows 7 and Vista Step 1: Step 2: Step 3: Step 4: Step 5: Step 6: Step 1: Step 2: Step 3: Step 4: Step 5: Step 6: Step 1: Step 2: Step 3: Step 4: Step 5: Step 6:

Windows XP

Mac OS X 10.2/10.3/10.4

Step 7: Step 8: How to reset browser settings Step 1: Step 2: Step 3: How to clear cache / internet history Internet Explorer 8 and 9 Step 1: Step 2: Step 3: Step 4: Internet Explorer 7 Step 1: Step 2: Step 3: Firefox 3.5 and above Step 1: for Windows Step 2: Step 3: Step 4: Firefox 3 for Windows Step 1: Step 2: Step 3: Step 4: Chrome Step 1: Step 2: Step 3: