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Apercu
A dynamic professional with around 10 years’ rich experience in Business Development, Retail Operations, Sales &
Marketing, Brand Promotion, Customer Relationship Management and Team Management with leading organizations in
UAE.
Currently associated with Virgin Megastore, Dubai [UAE] as Department Manager - Music.
Proficiency in Product Mix, Assortment Planning, Ageing Analysis, Merchandising and Promotional activities. Devising &
implementing marketing plans and activities for successful launching of products.
Extensive experience in Fashion & Music sector of setting up and managing retails operations requiring deep
understanding of critical business drivers in multiple markets and industries.
Expertise in managing minimum inventory level for optimizing the resources and managing disposal of SOS (Surplus,
Obsolete & Scrap) to keep shrinkage under control.
Proven track record of increasing revenues, establishing networks and creating a team work environment to enhance
productivity for reputed business houses while maintaining service standards for business excellence.
Personal Traits:
A skilled leader with exceptional presentation skills and abilities in forging business partnerships in markets, lead cross-
functional teams & establish beneficial relationships with key players in the industry.
Endowed with exemplary relationship management & stupendous communication skills with ability of bolstering long-
lasting relations with customers.
Occupational Chronicle
Growth Path
Oct’01 - Sep’04 Sales Person
Oct’04 - Jul’06 Senior Sales Person
Aug’06 - Sep’06 Senior Sales Person
Since Oct’06 Department Manager - Music
Spearheading a team of 25 Sales Rep, 4 Merchandisers & 2 Store Keepers in daily operations of the Music/ DVD
department of the store ensuring world-class customer service focus and merchandising standards.
Providing customers with immaculate service and quality goods besides attending to their queries & resolving complaints.
KEY DELIVERABLES
Business Development/ Sales & Marketing: Analyzing latest marketing trends & tracking competitors’ activities &
providing valuable inputs for fine tuning of the strategies. Analyzing business potential and consumer preference to drive
sales volumes by conceptualizing & executing strategies. Driving Sales by executing formulated strategies to augment
turnover and achieve desired targets. Steering sales operations with focus on bottom line, by ensuring optimal utilization
of resources.
Retail Operations: Handling retail operations inclusive of trade segmentation, account management, communication
through merchandising programs and pricing & trade terms management. Overseeing Category Management including
shelf space management, merchandising strategies, plan-o-gram development, inventory management, margin analysis &
contributions.
Product Promotions/ Brand Management: Preparing marketing collaterals for branding of new product & prepare plan,
budget and executing the launch of the products. Managing brand image building & product awareness campaigns.
Coordinating the in-store promotional activities for new releases & special products. Ensuring visual merchandising displays,
windows, gondolas, POP & design of retail outlets.
Customer Relationship Management: Maintaining cordial relations with customers to sustain the profitability of the
business. Maximizing customer satisfaction level, monitoring customer complaints, providing efficient services. Handling
customer grievances & resolving issues maintaining minimum TAT to achieve the service quality norms.
Team Management: Leading, training & monitoring the performance of team members to ensure efficiency in sales
operations and meeting of individual & group targets. Managing the complete recruitment life cycle for sourcing the best
talent from diverse sources after identification of manpower requirements.
Material Management
Inventory Management: Tracking & maintaining optimum inventory levels by streamlining the systems & procedures
for effective inventory control to ensure ready availability of products at the depots and retail stores to meet sales
targets. Monitoring purchase, receipt, inspection, storage, cataloguing, manual, inventory & distribution of goods to
retail units ensuring accuracy, completeness and quality of stock. Administering the management of non-moving
inventory and ensuring regular disposal of surplus inventory & shrinkage control.
Sourcing / Procurement: Generating purchase orders as & when inventory levels reach reorder levels. Analyzing
demand/ forecasting material requirement for meeting anticipatory orders of the sale and planning the purchase so as
to achieve optimum utilization of materials & maximum cost savings.
SIGNIFICANT HIGHLIGHTS
Academia
1996 2 years Certificate Course in Business Administration From University of Aleppo, Syria.
Computer Forte
Proficient in working with Windows XP, MS Office (Word, Excel & PowerPoint), Internet and Email using MS Outlook.
Personal Vitae
Date of Birth : 8th March 1972.
Address : P.O. Box.22700, Dubai, UAE.
Nationality : Syrian
Passport Details : No. N003344797 Valid till: 29/03/2014
Visa Status : On Resident UAE Visa
Marital Status : Single
Linguistic Abilities : English & Arabic