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Chapter -01 Chapter -01

Introduction
Banks are the key financial institutions that play a vital role in the countrys economy and development. Globalization in the banking sector has thrown up opportunities as well as challenges. Competition is getting edge day by day. It paces with the continuous development occurring in the tremendous competitive environment. Internship program is the systematic process for gathering, recording and analyzing of data about the sub ect that a student goes to learn on the program. !he aim of this Internship program is to connect practical knowledge with theoretical knowledge. "ow the world is a competitive world. #o everybody has to be e$pert in both practical knowledge and theoretical knowledge. !here are numerous reasons for which I have chosen General Banking %epartment for my Internship. &irst of all General Banking %epartment is the most important %epartment of any bank as every clients has to enter into banking service through the General Banking. #econdly, 's I am working in general Banking %ivision it will be convenience for me to make a report on General Banking .

OBJECTIVE OF THE STUDY:

Gather knowledge about the practices followed by )amuna Bank *td. in delivering services under General Banking %epartment. +ther +b ective of the report is to familiarize with the operation in the Banking arena including ,anagement overview bank and analysis of banking operation in different section.

A.GENERALOBJECTIVE

!o analyze General Banking practices at )B*.

B.SPECIAL OBJECTIVE:
.!o provide an overview of )B*. .!o know about GB / Customer service, 0emittance, Cash 1 Clearing section2 practices at )B*. .!o find out the problems of GB at )B*. .!o provide some suggestions solving the problem.

METHODOLOGY OF THE STUDY

!his report has been prepared on the basis of e$perience gained during the period of Internship. %ata has been collected from primary as well as secondary sources but emphasis has been made more on primary sources.

Data sourc s :
!he data source used to prepare this report delineated as follows-

a) Pr!"ar# sourc s$
i. 4ersonal interview ii. %epth interview iii. +bservation in the organization. iv. 4ractical desk task. v. 5uestionnaire

b) S co%&ar# sourc s$
i. ii. iii. iv. v. vi. vii. 'nnual report of )B* Banks financial statement. ,arketing research book. 4eriodicals. Bulletins. Circular. ,onthly transaction record of the bank.

!he collected data and information have been tabulated, processed, analyzed and graphically presented in order to make the study more informative, useful and purposeful

SCOPE OF THE STUDY

!his study is based of on theoretical practical 1 mathematical analysis. 7owever the scope of the study is confined within the region of 'grabad. I have e$amined accounts statement of the bank. !he ma or source of primary data in business circular, corporate clients, individual and other customers. %iscuss and 8uires with the e$ecutives 1 officers Going through printed material of the bank.

L!"!tat!o%s o' t( stu&#:

+b ective of the practical orientation program is to have practical e$posure for the students Internship .4rograms tenure was for one month only, which was somehow not sufficient. 'fter working whole day in the office it was very much difficult to study again the theoretical aspects of banking. +ther limitations are as follows 0esearch within a short period of time. !he duration of our Internship program is only one month. !he allocated time is not sufficient for us to gather knowledge and to make the study a complete and fruitful one. !he study also suffered from inade8uacy of data provided by )',9"' Bank *imited.

Chapter 02
Banking Practice In Bangladesh:

H!stor# o' Ba%)s !% Ba%*+a& s(:

It is very difficult to get a clear;cut origin of the word <Bank=. It is certainly said that the present Banking systems develop after different revolution in the Banking industry. Before knowing the development of Banking system in Bangladesh, we need to know the history of overall Banking system that we inherited in the development of economic system. >hen did bank appear? *inguistics /the science of language2 and etymology /the study of the origin words2 suggest an interesting story about banking origins. Both the old &rench word Ban8ue and the Italian word Banca were used centuries ago to mean the <Bench= or <,oney changer !able=. !his describe 8uite well what historians have observed concerning the first Banker, who lived more than 3@@@ years ago. !here were money changer, situated usually at a table or in small shop in commercial district, aiding travelers who came to town by e$changing foreign coins for local money or discounting commercial notes for a fee in order to supply merchant with working capital. !he first Bankers probably used their capital to fund their activities, but it wasnt long before idea of attracting deposits and securing temporary loans wealthy customers become a important sources of banking funding. *oans were than made to merchants, shippers and land owners at a interest rate as law as A percent per annum as high as :Bpercent a month for the riskiest ventures. ,ost of the early Bank of any size were Greek in origin. !he Banking industry gradually spread outward from the classical civilizations of Greece and 0ome into northern and western Curope. Banking encountered religious opposition during the ,iddle 'ges, primarily because *oans made to poor often carried very high interest rates. 7owever as the ,iddle ages drew to a close and the 0enaissance began in Curope, the bulk of Bank *oans and deposits involved relatively wealthy customers, which helped to reduce religious oppositions to Banking 4ractices.

!he development of new overland trade routes and improvements in navigation in the (D th. (Ath and (Eth centuries gradually shifted the center of world commerce from the ,editerranean region towards Curope and British Isles, where banking became a lending industry. %uring this period were planted the seeds of the industrial 0evolution, which demanded a well developed financial #ystems. In particular the adoption of mass production methods re8uired a corresponding e$pansion in global trade to absorb industrial output, re8uiring new method for making payments and credits available. Banks that could %elivers on these needs grew rapidly, led by such institutions as the ,edici Bank in Italy and the 7ochstetler Bank in Germany. >hen Colonies were transferred in "orth and #outh 'merica, +ld >orld banking practices were transferred to "ew >orld. 't first the colonist dealt primarily with established banks in the countries from which they had come. 's the (F th centuries began, however, state governments in the united state began chartering banking companies. ,any of these were simply e$tensions of other commercial enterprise in which banking service were largely secondary to sale; for e$ample, the farm e8uipment business. !he development of large professionally managed banking firms was entered in a few leading commercial centers, especially "ew Gork. !he federal government became ma or forces in 9# banking during the Civil >ar. !he +ffice of the Comptroller pf the Currency /+CC2 was established in (BA:. Created by Congress to charter national Banks. !his divided Bank regulatory #ystem, with both the federal governments and the states playing key roles in the control and supervision of banking activity, has persisted in the 9nited #tates to the present day. 'll the researchers and e$perts agreed that the present banking system comes from the activities of the following classesH (. Gold #mith 3. Businessman 6. ,oney *enders.

's we were the colony of British our Banking history was started from the British 0ules. in (B@A the Cast India Company was introduced different king of coins as medium of e$change. in (E@@, in our sub continent, < !he 7idustan Bank= was established which was the first modern bank in this area. in (EB: the Bengal Bank was established. In (BE6 there were two branches of !he Bengal Bank were opened in Chittagong 1 #ira gan 0espectively.

'fter partition of India and 4akistan regime the entire sub continent was divided into two countries named India 1 4akistan in (F:E. In (F:B the state bank of 4akistan was established as a central bank of 4akistan in (F:F a strong commercial bank form named "ational Bank of 4akistan in (FE( there were 6A schedule bank were operate in our country. ,ost of the 7ead 5uarter of those banks was situated in >est 4akistan e$cept Castern Banking Corporation /4resently Inown as 9ttar Bank *td2 and eastern ,ercantile Bank *td /4resently Inown as 4ubali Bank *td.2 'fter liberation we were inherited the total banking industry that was leave by the 4akistani. In (FE( there were (@F@ branches of (3 banks were operating in our Bangladesh. +nly 3/!wo2 banks owners were Bangladeshi named Castern ,ercantile Bank *td 1 Castern Banking Corporation. In march 3A, (FE3, all the banks were nationalized by a president "ationalization order e$cept foreign Banks. By this nationalization order A/#i$2 nationalized bank were established. &ollowing are picture of the Banking industry after liberation. #l "o @( "ew Bank #onali Bank +riginal Bank (. !he "ational Bank of 4akistan 3. !he Bank of Bhawalpur @3 @6 @: 'grani Bank )anata Bank 0upali Bank *td 6. !he 4remier Bank (. !he 7abib Bank *td 3. !he Commerce Bank *td. (. !he 9nited Bank *td. 3. !he 9nion Bank *td (. !he ,uslim Commercial Bank *td 3. !he #tandard Bank *td @D @A 4ubali Bank 9ttar Bank 6. !he 'ustralasia Bank *td !he Castern ,ercantile Bank *td !he Castern Banking Corporation *td.

T#, s o' Ba%):

>e can classify banks in various ways. Classification can be done on the basis of ownership, 8uality of activities and operation of activities. 7ere we classify the bank on the basis of ownership of the banks. !here are three types of commercial bank in Bangladesh these are sl n+
Nat!o%a+!- & Ba%) Co"" rc!a+ Pr!.at Co"" rc!a+ Ba%) For !*% Ba%) Co"" rc!a+ S, c!a+!- & Ba%)

#onali Bank *td )anata Bank *td 'grani Bank *td 0upali Bank *td

4ubali Bank *td 9ttara Bank *td 'B Bank *td I&IC Bank *td Islami Bank *td "ational Bank *td !he City Bank *td 9nited Commercial Bank *td "ational Credit 1 Commerce Bank *td 4rime Bank *td #outh Cast Bank *td %haka Bank *td 'l 'rafa Islami Bank *td #ocial Islami Bank *td %utch Bangla Bank *td ,ercantile Bank *td #tandard Bank *td CJI, Bank *td ,utual !rust Bank *td Bangladesh Commerce Bank *td &issecurity Islami Bank *td )amuna Bank *td

#tandard Bank *td 7#BC Citi Bank "a

Chartered

Bangladesh Irishi Bank Bangladesh %evelopment Bank 0a shahi Irishi 9nnayan Bank Grameen Bank #amabai Bank 'nser B%B Bank Iormashangthan Bank

7abib Bank *td #tate Bank of India "ational Bank of 4akistan >oori Bank *td Commercial Bank of Ceylon Bank 'l &alah *td ICB Islami Bank *td

Chapter -03
An Overview Of Jamuna Bank Limited
Jamuna Bank Limited (JBL) is a Banking Company registered under the Companies Act, 1994 with its Head !!ice at Chini "hi#pa Bha$an, %, &i#kusha C'A, &haka(1)))* +he Bank started its operation !rom %rd June ,))1* +he Bank undertakes a## types o! Banking transactions to support the de-e#opment o! trade and commerce o! the country* JBL.s ser-ices are a#so a-ai#a$#e !or the entrepreneurs to set up new -entures and B/01 o! industria# units* Jamuna Bank Ltd*, the on#y Benga#i named new generation pri-ate commercia# $ank was esta$#ished $y a group o! winning #oca# entrepreneurs concei-ing an idea o! creating a mode# $anking institution with di!!erent

out#ook to o!!er the -a#ued customers, a comprehensi-e range o! !inancia# ser-ices and inno-ati-e products !or sustaina$#e mutua# growth and prosperity* +he sponsors are reputed persona#ities in the !i#ed o! trade, commerce and industries* +he Bank is $eing managed and operated $y a group o! high#y educated and pro!essiona# team with di-ersi!ied e2perience in !inance and $anking* +he /anagement o! the $ank constant#y !ocuses on understanding and anticipating customers needs* +he scenario o! $anking $usiness is changing day $y day, so the $ank.s responsi$i#ity is to de-ice strategy and new products to cope with the changing en-ironment* Jamuna Bank Ltd* has a#ready achie-ed tremendous progress within on#y eight years* +he $ank has a#ready ranked as one o! top 3ua#ity ser-ice pro-iders 4 is known !or its reputation* At present the Bank has rea#(time centra#i5ed n#ine $anking $ranches (6r$an 4 0ura#) throughout the Country ha-ing smart 7+(Back$one* Besides these traditiona# de#i-ery point, the $ank has A+/ o! its own, sharing with other partner $anks 4 Consortium throughout the Country* +he operation hour o! the Bank is 1)8)) A*/* +o 98)) :*/* !rom "unday to +hursday with transection hour !rom 1)8)) A*/* to 48)) :*/* +he Bank remains c#osed on ;riday inc#uding go-erment ho#idays*

CORPORATE SLOGAN:> Your Partner For Growth.

VISION:
+o $ecome a #eading $anking institution and to p#ay a pi-ota# ro#e in the de-e#opment o! the country*

MISSION8
!he Bank is committed to satisfying diverse needs of its customers through an array of products at a competitive price by using appropriate technology and providing timely service so that a sustainable growth, reasonable return and contribution to the development of the country can be ensured with a motivated and professional work;force.

Strategies:
+o manage and operate the Bank in the most e!!icient manner to enhance !inancia# per!ormance and to contro# cost o! !und +o stri-e !or customer satis!action through 3ua#ity contro# and de#i-ery o! time#y < ser-ices +o identi!y customers. credit and other $anking needs and monitor their < perception towards our per!ormance in meeting those re3uirements* +o re-iew and update po#icies, procedures and practices to enhance the a$i#ity < to e2tend $etter ser-ice to customers* <

(@

< < < < <

+o train and de-e#op a## emp#oyees and pro-ide them ade3uate resources so that customers. needs can $e reasona$#y addressed* +o promote organi5ationa# e!!ecti-eness $y open#y communicating company p#ans, po#icies, practices and procedures to emp#oyees in a time#y !ashion +o cu#ti-ate a working en-ironment that !osters positi-e moti-ation !or impro-ed per!ormance +o di-ersi!y port!o#io $oth in the retai# and who#esa#e market +o increase direct contact with customers in order to cu#ti-ate a c#oser re#ationship $etween the $ank and its customers*

OBJ !"I# S:
< +o earn and maintain CA/1L 0ating ."trong. +o esta$#ish re#ationship $anking and impro-e ser-ice 3ua#ity through < de-e#opment o! "trategic /arketing :#ans* +o remain one o! the $est $anks in Bang#adesh in terms o! pro!ita$i#ity and < assets 3ua#ity* +o introduce !u##y automated systems through integration o! in!ormation < techno#ogy* < +o ensure an ade3uate rate o! return on in-estment* +o keep risk position at an accepta$#e range (inc#uding any o!! $a#ance sheet < risk)* +o maintain ade3uate #i3uidity to meet maturing o$#igations and < commitments* < +o maintain a hea#thy growth o! $usiness with desired image* < +o maintain ade3uate contro# systems and transparency in procedures* +o de-e#op and retain a 3ua#ity work(!orce through an e!!ecti-e human < 0esources /anagement "ystem* < +o ensure optimum uti#i5ation o! a## a-ai#a$#e resources* +o pursue an e!!ecti-e system o! management $y ensuring comp#iance to < ethica# norms, transparency and accounta$i#ity at a## #e-e#s*

!or$orate Information "he Management

Managing %irector Md& Motior 'ahman %e$ut( Managing %irector Md& A)ul Shah*ahan Senior +ecutive #ice President /* "hamsu# Hu3 /d* >unus A#i +ecutive #ice President /ir5a 1#ias 6ddin Ahmed

A*=*/* 0ashidu55aman

/* "hamsu# Are!in

((

/d* Ha$i$ur 0ahman A*=*/* "ai!uddin Ahamed /d* ?o$aidu# 7s#am /uhammad A#i Ashra! =handaker =ha#idur 0ahman @ur(1(Jannat Begum Senior #ice President @asim A#i Akhand /d* Anwar Hossain /d* 1#ias A#i Akanda /d* /ukh#esur 0ahman /d* /o!a55a# Hossain /oin 6ddin Ahmed #ice President /d* ?ashim 6ddin /onsur(65(?aman Ahmed @awa5 /d* /oniru# A#am Chowdhury /d* "hamsur 0ahman /aBumder /d* ;a5#e 1#ahi Chowdhury /d* /ah$u$ A#am /d* "hahidu# 7s#am 1ngr* "*/* Anisu55aman

"hahedu# A#am =han /d* A$rar Hossain =han /ah$u$u# Hu3 Choudhury /d* Ba#ayet Hossain /an5uru# Ahsan Chowdhury

/uhammad A#i Ashra! "*/* A#ta! Hossain /d* @a5mu# Hossain =horshed Ahmed @ayeem /d* Ahu#am /usta!a

/d* Be#a# Hossain =handaker ?ia Hassan /d* A$du##ah /d* A$dus "attar /d* /osta!i5ur 0ahman "yed "hakir 6ddin /ohd* /unir 73$a# Akram =han Ashim =umar Biswas Anwar Hakim

Managing %irector8

(3

"ponsor "hareho#derCs

Board

! &irectorCs

/anaging &irector

12ecuti-e Committee

:o#icy Committee

Chie! Ad-isor

Mr. Motior Rahman is the Managing Director of Jamuna Bank Limited. He successfully

&eputy /anaging completed his Masters in accounting in the year 1971 from Dhaka niversity. He started his Company "ecretary &irector
career from !u"ali Bank Limited in the year 197#$ after that in 1991 he %oined &slami Bank Bangladesh Limited Mr. Motior Rahman %oined in !rime Bank Limited in the year 199'. He %oined in the Jamuna Bank Limited in (eptem"er 1'$ )**' as Deputy Managing Director and su"se+uently promoted as Managing Director. Human 0esource &i-ision 7n!ormation +echno#ogy Aenera# "er-ice &i-ision

Credit &i-ision

Or*a%!-at!o%a+ Structur o' Ja"u%a Ba%) L!"!t &

/Sourc : Co",a%# Pro'!+ 0 7nternationa# &i-ision Audit And 7nspection

Centra# Account &i-ision

0esearch and :#anning

&e-e#opment and /arketing

+reasury 4 /oney /arket

(6

THE MANAGEMENT STRUCTURE OF JAMUNA BAN1 LIMITED:

(:

+rgan gram of )amuna Bank *imited 'grabad Branch-

Manager

(u" Manager

,eneral Banking &n-.harger

.redit &n-.harger

/oreign 01change &n-.harger

2ccounts

.ustomer care

3emittance

&mport

01port

24. open

3eception

.ash

(D

Ass!*%" %t o' t(

2 cut!. o' A*ra3a& 3ra%c(:

(. ,anager is the in charge of the Branch and control over the branch with the help of ,anager +peration. 3. ,anager +peration directly control all the work in the floor with the help of general banking in charge, credit in charge and foreign e$change in charge. 6. General Banking in charge control 'ccounts department, Customer Care department and 0emittance department /*ocal2 :. Credit %ivision responsible for all kind of Credit disbursement by the branch. D. &oreign C$change %ivision responsible for all kind of transaction relating to foreign trade.

Branch , SM
%-A.A /ON : &ho#aikha# Branch

Network

(A

"hantinagar Branch Au#shan Branch &hanmondi Branch @aya$a5ar 7B Branch =ona$ari Branch Ashu#ia Branch Banani Branch /otiBhee# Branch Chistia /arket Branch ;oreign 12change Branch "onargaon 0oad Branch Ba#igaon Ba5ar Branch @arayanganB Branch /awna Branch Aganagar Branch &i#kusha Branch 0ayer$agh Branch Aa5ipur Chowrasta Branch "a-ar Branch /a#i$agh Branch /irpur Branch /ohakha#i Branch /ou#-i Ba5ar Branch 6ttara Branch /adaripur "/1'=rishi Branch /otiBhee# "/1 Center /unshigonB "/1'=rishi Branch =a5ipur "/1'=rishi Branch Jurain "/1 "er-ice Center 7s#ampur Branch 0ing 0oad Branch !-I""A0ON0 /ON : Anderki##a Branch Ju$i#ee 0oad 7B Branch Bhatiary Branch =hatungonB Branch =adamto#i Branch Agra$ad Branch Bahaddarhat Branch Bashurhat Branch

(E

A5adi Ba5ar Branch ;eni Branch @asira$ad Branch 'AJS-A-I /ON : 0angpur Branch +hakurgaon Branch &inaBpur Branch "iraBganB Branch 0aBshahi Branch "eta$gonB Branch Bogra Branch "herpur "/1' =rishi Branch (:roposed) /ohade-pur Branch @aogaon Branch =ushtia Branch S1L- " /ON : Beani Ba5ar Branch "y#het Branch Aoa#a Ba5ar Branch !OMILLA /ON : Comi##a Branch Laksam Branch BA'ISAL /ON : Barisa# Branch .-2LNA /ON : Joshore Branch

Ma*or Income 0enerating Services offered )( Jamuna B3ank

!or$orate Banking
+he motto o! JBL.s Corporate Banking ser-ices is to pro-ide a persona#i5ed so#utions to our customers* +he Bank distinguishes and identi!ies corporate customers. need and designs tai#ored so#utions according#y* Jamuna Bank Ltd* o!!ers a comp#ete range o! ad-isory, !inancing and operationa# ser-ices to its corporate c#ient groups com$ining trade, treasury, in-estment and transactiona# $anking acti-ities in one package* Dhether it is a proBect !inance, term #oan, import or e2port dea#, a working capita# re3uirement or a !orward co-er !or a !oreign currency transaction, our Corporate Banking /anagers wi## o!!er you the accurate

(B so#ution* ur corporate Banking specia#ists wi## render high c#ass ser-ice !or speedy appro-a#s and e!!icient processing to satis!y customer needs* Corporate Banking $usiness en-e#ops a $road range o! $usinesses and industries* >ou can #e-erage on our know(how in the !o##owing sectors main#y8 Agro processing industry 7ndustry (7mport "u$stitute ' 12port oriented) ( &yeing':rinting ( 12port riented Aarments, "weater* +e2ti#e "pinning,

( ;ood 4 A##ied ( :aper 4 :aper :roducts ( 1ngineering, "tee# /i##s ( Chemica# and chemica# products etc* +e#ecommunications* 7n!ormation +echno#ogy 0ea# 1state 4 Construction E Dho#esa#e trade +ransport E Hote#s, 0estaurants E @on Bank ;inancia# 7nstitutions Loan "yndication E :roBect ;inance E 7n-estment Banking Lease ;inance E Hire :urchase E 7nternationa# Banking E 12port ;inance 7mport ;inance

Personal Banking %ivision

:ersona# Banking &i-ision (:B&) introduces to the customers with a -ariety o! products* ur :B& continuous#y meets the cha##enges o! de-e#oping new products and ser-ices to match the speci!ic re3uirements o! customers* :ersona# Banking &i-ision (:B&) issues $oth F7"A &e$it Cards and F7"A Credit Cards* F7"A is the renowned Card $rand in the earth* Jamuna Bank Limited is a principa# mem$er o! F7"A Dor#dwide* 0emittance Ce## is another success!u# wing o! the :ersona# Banking &i-ision* ur product range inc#udes8 VISA Debit Cards ( >ou can now a-ai# the con-enience o! F7"A &e$it Card* 7t is the easiest and the most secured way o! uti#i5ing your money !or ,4'G retai# purchases as we## as cash withdrawa#*

(F VISA Credit Cards ( +he JBL Credit Card gi-es you a !ast, con-enient and re#ia$#e way to pay, ,4 hours a day, where-er you are in the wor#d* #ISA !lassic& #ISA 0old

International Credit Cards H JBL 7nternationa# Credit Cards (F7"A) a##ows you !#e2i$i#ity and con-enience when you tra-e# internationa##y* +he F7"A 7nternationa# card entit#es you to e2c#usi-e discounts wor#dwide* #ISA %ual 40old5 JBL Remittance Cell H I0emit ;astJ is the motto o! JBL 0emittance Ce##* 7t pro-ides the $est 4 !aster ser-ices to its customers and connects the wor#d through the renowned money e2change agencies* "uch as :#acid @k Corporation, /oneygram :ayment "ystem 7nc*, 0a!!#es 12change Ltd*6=, 1uro Bang#a /oney +rans!er (6=) Ltd*, /oney#ink,6=, Home#ink 0emit (6=) Ltd*, 0umana /oney "er-ices* Customers can a-ai# impro-ed pricing on remittance* Bank "ransfer& Instant !ash& S$ot !ash

+o o!!er our customers a greater $anking con-enience, we ha-e introduced many modern $anking !aci#ities and some are under de-e#opments that inc#ude8 Dith our #arge A+/ network inc#uding non($ranch A+/ across the country you ha-e the pri-i#ege o! round the c#ock withdrawa# and other account ser-ices at your con-enience* E Customer can enBoy higher A+/ withdrawa# #imit each day* @o !ees on retai# purchase and can use our Credit Cards at thousands o! retai# out#ets around the wor#d* E +here wi## $e no commission charge on the endorsement o! !oreign currency !or se#! and spouse* ur customer ser-ice agents are a-ai#a$#e on %9K days to o!!er assistance !or you* Just connects to our agents and satis!y your $anking needs anytime o! a day or any 3uery that you might ha-e*

International "rade 6inance

3@

7nternationa# +rade !orms the maBor $usiness acti-ity undertaken $y Jamuna Bank Ltd* +he Bank with its wor#dwide correspondent network and c#ose re#ationships with key !inancia# institutions pro-ides an e2tensi-e trade ser-ices network to hand#e your transactions e!!icient#y* ur key $ranches in &haka, Chittagong, "y#het and @aogaon are sta!!ed $y personne# e2perienced in 7nternationa# +rade ;inance* +hese o!!ices are the !oca# point !or processing import and 12port transactions !or $oth sma## and #arge corporate customers* De o!!er a comp#ete range o! +rade ;inance ser-ices* ur pro!essiona#s wi## work with you to de-e#op so#utions tai#ored to meet your re3uirements, through mo$i#i5ing our !u## range o! trade ser-ices #oca##y, and drawing on our g#o$a# resources* De can o!!er you pro!essiona# ad-ice on a## aspects o! 7nternationa# +rade re3uirements, name#y8 7ssuing, ad-ising and con!irming o! &ocumentary Credits* :re(shipment and post(shipment !inance* @egotiation and purchase o! 12port Bi##s* &iscounting o! Bi##s o! 12change* Co##ection o! Bi##s* Assist customers to insure a## risks* ;oreign Currency &ea#ing etc*

List

of

6oreign

!orres$ondents

+o pro-ide 7nternationa# +rade re#ated ser-ices we ha-e esta$#ished Correspondent Banking re#ationship with %%9 #ocations o! 1)9 wor#d reputed Banks in more than 1)) countries* ur main Correspondent Banks are8 Citi Bank @*A*, "tandard Chartered, American 12press Bank, Bank o! @ew >ork, Bank o! @o-a "cotia, &uetche Bank, &resdner Bank AA, Ha$i$ American Bank, Ha$i$ Bank AA ?urich, Bayerische Hypo Fareins Bank, /ashre3 Bank :"C, @ordea Bank AB, 0oya# Bank o! Canada, 6B" AA, 6nion &e Ban3ues Ara$es 1+, ;rancaises, Dacho-ia Bank @A, ;orties Bank "*A'@F, "-enska Hand#es$anken, Bank o! Cey#on, Banca +oscana, AB@ Amro Bank, Commonwea#th Bank o! Austra#ia, &anske Bank A'"* A$sa Bank Ltd*, Agricu#tura# Bank o! Chaina, Banca 7ntesa ":A, Banca 7ta#o A#$anese, Banca :opo#are Commercio 1 7ndustria ":A, Bank Austria Credittansta# AA, Bank Commonwea#th, Bank /adiri (1urope), Bank o! Cyprus, Bank o! Bahrain and =uwait, Bank o! Jordan Ltd*, Bank "adarat 7ran, B#ue @i#e Bank, Commercia# Bank o! =uwait, Commercia# Bank o! Latar Ltd*, &e-e#opment Bank o! the :hi#ippines, &e2ia Bank "A, 1 @ Bank Berhad, ;irst 7nternationa# /erchant Bank :LC*, ;oreign +rade Bank o! @orth =orea, ;oreign +rade Bank o! Fietnam, Hiroshima $ank, HFB, Hungary 0+, 7C7C7 Bank Canada* 7ndustria# and Commercia# Bank o! China, 7@A Bank @F, 7s#amic Bank o! >emen and !or ;inance 4 7n-estment, =orea 12change Bank, @ationa# Commercia# Bank, "hinhan Bank, "tate Bank o! 7ndia (Canada) 6;J Bank Ltd*, 6nited Bank o! 7ndia, Bank o! Bhutan, A##ied Bank :hi#ippines*

6oreign 'emittance

3(

Jamuna Bank Ltd* has a network o! $ranches in Bang#adesh and more $ranches are going to $e added to network soon* 0emittance ser-ices are a-ai#a$#e at a## $ranches and !oreign remittances may $e sent to any $ranch $y the remitters !a-oring their $ene!iciaries* 0emittances are credited to the account o! $ene!iciaries instant#y through 1#ectronic ;und +rans!er (1;+) mechanism or within shortest possi$#e time* Jamuna Bank Ltd* has correspondent $anking re#ationship with a## maBor $anks #ocated in a#most a## the countries'cities* 12patriate Bang#adeshis may send their hard earned !oreign currencies through those $anks or may contact any renowned $anks near$y ( where they reside'work) to send their money to their dear ones in Bang#adesh* +o !aci#itate sending money in Bang#adeshi +aka direct#y, Jamuna Bank Ltd* has +aka &rawing Arrangement with many $anks'e2change companies in di!!erent countries* +he e2patriate Bang#adeshis may send their money in B&+ through the $ranches'su$sidiaries o! Jamuna Bank Ltd*

' AL S"A" 6INAN!IN0

7ome ownership is a basic need and a dream of every individual. #ince housing industry plays a vital role in the national economy, our bank has come forward for 0eal Cstate financing for Individual as well as %evelopers. !he main ob ective of 0eal Cstate &inancing is to promote 0eal Cstate %evelopers and Individuals.

33

Sco$e of 'eal

state Loan:

M ;or Construction o! 0esidentia# Bui#ding NC0BO M ;or Construction o! Commercia# Bui#ding NCCBO M ;or ;#at :urchase N;:O M ;or Bui#ding :urchase NB:O M ;or &e-e#opers N&1FO Pur$ose: M Construction ' 12tension ' 0eno-ation o! 0esidentia# ' Commercia# Bui#ding* M :urchase o! Bui#ding ';#at ' !!ice "pace 'Cham$er '"hops* ligi)ilit(: M "a#aried 7ndi-idua#s and :ro!essiona#s M "e#! (1mp#oyed pro!essiona#s M Businessman M Dage 1arners or other pro!essiona# ser-ing a$road Ma+imum Age Limit: G) N"e-entyO years at the end o! #oan tenor* Minimum Income: M @et 7ncome'+ake home sa#ary wi## $e at #east +k*4),)))'(N!orty thousandO per month* Ma+imum Loan Si7e: M ;or ;#at :urchase +k*GK*)) (se-enty !i-e) #ac M ;or Bui#ding :urchase'Construction o! 0esidentia# Bui#ding +k*1))*)) (one hundred) #ac* Ma+imum Loan "enure: 6p(to 1K (!i!teen) years inc#uding )1(one) year grace period* Ma+imum Loan 'atio: M K)P o! tota# :urchase :rice !or ;#at ' Bui#ding*

36

M 9)P o! tota# Construction cost !or 0esidentia#'Commercia# Bui#ding* 'e3uirement: M 0egistered /ortgage and rigina# +it#e &eed*

M 0egistered 7rre-oca$#e :ower o! Attorney (07:A) in !a-or o! JBL* M &ocuments stated in the sanction ad-ice*

!redit 6acilities8

+he main !ocus o! Jamuna Bank Ltd* Credit Line':rogram is !inancing $usiness, trade and industria# acti-ities through an e!!ecti-e de#i-ery system* Jamuna Bank Ltd* o!!ers credit to a#most a## sectors o! commercia# acti-ities ha-ing producti-e purpose* +he #oan port!o#io o! the Bank encompasses a wide range o! credit programs* Credit is a#so o!!ered to maBor thrust sectors, as earmarked $y the go-t*, at a reduced interest rate to de-e#op !rontier industries* Credit !aci#ities are o!!ered to indi-idua#s inc#uding housewi-es, $usinessmen, sma## and $ig $usiness houses, traders, manu!actures, corporate $odies, etc* Loan is pro-ided to the rura# peop#e !or agricu#tura# production and other o!!(!arm acti-ities* Loan pricing system is customer !riend#y* :rime customers enBoy prime rate in #ending and other ser-ices* Luick appreciation, appraisa#, decision and dis$ursement are ensured* Credit !aci#ities are e2tended as per guide#ines o! Bang#adesh Bank (Centra# Bank o! Bang#adesh) and operationa# procedures o! the Bank*

Sho$ 6inance Scheme

O)*ectives:
)1* +o ena$#e the sma## $usiness community to run the $usiness smooth#y

3: ),* )%* )4* ;aci#itating e2pansion o! the e2isting $usinesses +o impro-e the $anking ha$it o! se#! emp#oyed persons +o di-ersi!y $ank.s #ending to "ma## 4 /edium 1nterprises ("/1) which are considered as #ess risky and he#p community de-e#opments* 7t may $e noted down that the go-ernment is a#so encouraging in-estment in "/1 sector*

!ategories of eligi)le )usiness:

i) ii) iii) i-) -) -i) -ii) -iii) i2) 2) 2i) 2ii) 2iii) 2i-) 2-) 2-i) 2-ii) 2-iii) 2i2) Arocery'departmenta#'who#e sa#e store Con!ectionary'$akery (owned $y the $akers) "tationary shops C#oth materia#s 4 sma## #oca# garment traders "hoe makers'shops :FC 4 p#astic product traders'sma## manu!acturers +i#es'sanitary items retai#ers Computer':hotostat'Cy$er Ca!Q* 1#ectrica# 4 e#ectronic items retai#ers :harmacy Ai!t shop'cosmetics shops 0estaurant'!ast !ood Boints Hardwire shops A#ass'ceramic retai# out#ets "ports kit retai#ers :hoto studio 0od, Cement 4 C*7* "heet (+in) "hop 1ngineering Dorkshop ;erti#i5er 4 :esticide shop

Ma+imum Loan Amount:

1) 6p to a ma2imum o! 1)*)) #ac in sing#e case or 9)P o! possession -a#ue (distress -a#ue to $e considered) whiche-er is #ower* Howe-er, #oan si5e wi## depend on creditworthiness o! the $orrower and the decision o! the sanctioning authority* ,) Branch /anager must -eri!y the amount o! possession money actua##y paid $e!ore recommending such proposa#*

"enure of the loan limit:

/inimum )1 year ( /a2imum )% years !rom the date o! dis$ursement o! the #oan*

ligi)ilit( criteria:
+he app#icant must !u#!i## the !o##owing criteria to $e e#igi$#e !or #oans and ad-ances under the scheme8 1* "hop owner must run the esta$#ishment himse#!, ha-ing at #east three years success!u#

3D ,* %* 4* K* 9* G* R* 9* Business e2perience Fa#id #ease deed !or a minimum period o! )% years up to )K years "atis!actory conducted deposit account with JBL !or minimum )% months* +o deposit the dai#y sa#es proceeds in the account maintained with JBL Agree to a$ide $y credit ru#es 4 regu#ations o! JBL ;urnishing net(worth o! the app#icant'c#ient * C#ean C7B +he $ank reser-es the right to accept or reBect any app#ication without assigning any reason whatsoe-er* 1)* +he intending $orrower '#oanee sha## app#y through the #etter head o! the $usiness !irm or through a p#ain paper re3uesting the $ranch manager !or sanction o! #oan under the Sho$ 6inance Scheme

Securit(:
1* "imp#e deposit o! -a#id #ease deed o! agreement o! the shop* ,* A tripartite agreement to $e signed in $etween #easeho#der'shop owner'Bank( to the e!!ect that the #easeho#der cannot rent out or trans!er the #eased property without the written consent o! the Bank* %* +he #ease deed $etween the #and#ord and the $orrower must $e du#y e2ecuted 4 the origina# #ease deed shou#d $e kept in the Bank as part o! document* 4* Lease must contain pro-isions ena$#ing the #and#ord to !or!eit the #ease and ena$#e the $ank to en!orce a right to se## the possession o! the shop to #i3uidate the de!au#t de$t (i! any)* K* Letter o! disc#aimer $y the #and#ord to !aci#itate the $ank to #i3uidate the de!au#t #oan (i! any) 9* 13ua# num$ers o! post dated che3ues co-ering amount o! each #oan insta##ment

Insurance:
A## $orrowing customers. in-entory i*e* "tock(in(trade wi## $e insured against ;ire, 0sd 4 other risks with the Bank.s mortgage c#ause cost o! which wi## $e $orne $y the shop owner'c#ient'$orrower*

'e$a(ment Schedule:
0epayment schedu#e shou#d $e as under8 i) 7n case o! )1 year, 1) month#y insta##ments !or the #oan #imit up to +k* %*)) #ac with ), month grace period !rom the date o! dis$ursement ii) 7n case o! ), year, ,, month#y insta##ments !or the #oan #imit up to +k*9*)) #ac with ), month grace period !rom the date o! dis$ursement iii) 7n case o! )% year, %4 month#y insta##ments !or the #oan #imit a$o-e +k*9*)) #ac with ), month grace period !rom the date o! dis$ursement

89!ash 'ound "he !lock Banking

)amuna Bank 5;Cash '!, Card enables you to withdraw cash and do a variety of banking transactions 3: hours a day. 5;Cash '!,s are conveniently located covering ma or shopping centres, business and residential areas in ma or cities. !he network will e$pand to cover the whole country within a short span of time.

3A

:ith (our Jamuna Bank 89!ash A"M card (ou can:

Cash withdrawa# 0ound +he C#ock !rom any L(Cash #ogo marked A+/ $ooths* : " transaction (shopping ma##s, restaurants, Bewe##aries etc) 1nBoy o-erdra!t !aci#ities on the card (i! appro-ed) 6ti#ity Bi## :ayment !aci#ities Cash transaction !aci#ities !or se#ecti-e $ranches nationwide A+/ ser-ice a-ai#a$#e in &haka and Chittagong Dithdrawa# a##owed !rom A+/.s o! Jamuna Bank Ltd*, AB Bank, +he City Bank, Janata Bank, 7;7C Bank, /ercanti#e Bank, :u$a#i Bank, 1astern Bank Ltd* respecti-e#y And more to come 7s L(Cash

Is 89cash Secure; >es, L(Cash is !u##y secure* L(Cash cardho#ders can on#y carry out transactions on L(Cash A+/s with :ersona# 7denti!ication @um$ers (:7@)* +he :7@ is a uni3ue 4(digit num$er that a##ows you to access your account* >ou can change your :7@ anytime !rom A+/ machine* 7n case you ha-e #ost your card, transactions cannot $e done without the :7@* 7n #ine with the issuance o! L(cash products JBL is going to introduce F7"A card -ery soon*

Lease 6inance:
Lease means a contractua# re#ationship $etween the owner o! the asset and its user !or a speci!ied period against mutua##y agreed upon rent* +he owner is ca##ed the Lesser and the user is ca##ed the Lessee* Lease !inance is one o! the most con-enient source o! !inancing o! assets -i5 machinery, e3uipment -ehic#e, etc* +he user o! the assets i*e* Lessee is $ene!ited through ta2 ad-antages, conser-ing working capita# and preser-ing de$t capacity* /oreo-er, Lease is an o!!($a#ance sheet item i*e #ease amount is not shown in the $a#ance sheet o! the #essee and does not a!!ect $orrowing capacity* Leasing ena$#es the #essee to a-ai# the ser-ices o! a p#ant or e3uipment without making the in-estment or incurring de$t o$#igation* +he Lessee can use the asset $y paying a series o! periodic amounts ca##ed I#ease paymentJ or I#ease renta#sJ to the owner o! the asset at the predetermined rates and genera##y in ad-ance* +he payments may $e made month#y or 3uarter#y*

Jamuna Bank Ltd*, the high#y capita#i5ed pri-ate Commercia# Bank in Bang#adesh has introduced #ease !inance to !aci#itate !unding re3uirement o! -a#ued customers 4 growth o! their $usiness houses*

3E

Lease Items:
E Fehic#es #ike #u2ury $us, /ini $us ,+a2i ca$s cars, :ick(up, C@A three whee#er etc * E ;actory e3uipment* E /edica# e3uipment E /achinery !or Agro Based 7ndustry E Construction e3uipment E !!ice e3uipment

E Aenerators, Li!t 4 1#e-ators !or commercia# p#ace* E "ea or 0i-er +ransport* E Computer !or 7+ 1ducation Center*

S:I6":
Jamuna Bank Limited is the mem$er o! "D7;+ ("ociety !or Dor#dwide 7nter($ank ;inancia# +e#ecommunication)* "D7;+ is a mem$er owned co(operati-e, which pro-ides a !ast and accurate communication network !or !inancia# transactions such as Letters o! Credit, ;und trans!er etc* By $ecoming a mem$er o! "D7;+, the $ank has opened up possi$i#ities !or uninterrupted connecti-ity with o-er K,G)) user institutions in 1K) countries around the wor#d* "D7;+ @o*8 JA/6B&&H

Online Banking
Jamuna Bank Limited has introduced rea#(time any $ranch $anking on Apri# )K, ,))K* @ow, customers can withdraw and deposit money !rom a## $ranches #ocated throughout

3B the Country* ur -a#ued customers can a#so enBoy ,4 hours $anking ser-ice through A+/ card !rom any o! L(cash A+/s #ocated at di!!erent #ocation throughout the Country** A## the e2isting customers o! Jamuna Bank Limited wi## enBoy this ser-ice $y de!au#t*

.e( features:
Centra#i5ed &ata$ase :#at!orm 7ndependent 0ea# time any $ranch $anking 7nternet Banking 7nter!ace A+/ 7nter!ace Corporate /7" !aci#ity

%eliver( !hannels:
Branch @etwork A+/ @etwork : " (:oint o! "a#es) @etwork 7nternet Banking @etwork

Co%tact Us:
Ja"u%a Ba%) L!"!t &4 H a& O''!c 4 56 D!+)us(a C7A6 D(a)a 8 9:::. T + ,(o% : ;;$ :<$ =>?:=9<6 =>>>9@96 E2t$ 95:. Fa2: ;;$ :<$ =>A>?A< B 3: CCC.Da"u%a3a%)3&.co"

Chapter 04
GENERAL BAN1ING PRACTICES IN JAMUNA BAN1 LIMITED

3F

General Banking %epartment is the most important department for a bank because any customer /Business client or %eposit Client2 enters to a bank through general banking division. In our 7ead +ffice there is a General Banking %ivision that controlled and directed all the General Banking operation of branches. &ollowing are the structure of General Banking %ivision of our )amuna Bank *imited at branch level. General Banking %ivision C9#!+,C0 #C0LICC# (. 0eception 1 information 3. 'Mc opening 6. Cash receipt 1 4ayments :. Clearing D. 0emittance /*ocal2 9. R c ,t!o% E I%'or"at!o%: 0eception 1 Information section is responsible for welcoming the clients and provide all necessary information to the client as at when they re8uired. !his section is also received call and transfer;respected desk as per clients needs. <. A7c O, %!%*: !his department is assigned to provide all necessary assistance to the clients regarding deposit account opening formalities for new client and other different kind of advices for e$isting client when they need. It is to be noted that the all kind of *oan account will be opened by the *oan 1 'dvance %epartment. 'CC+9"!#

Fu%ct!o%s o' t( o''!c rFs !% Accou%t O, %!%* S ct!o%:

(. 4rovide information to the clients about 'Mc opening formalities.

6@

3. !o open new account for the client. 6. !o issue Che8ue Book for the customers. :. !o stop Che8ue 4ayment as per clients re8uest. D. !o withdraw stop Che8ue 4ayment as per clients re8uest. A. 4rovide Che8ue Book 0e8uisition to 7ead +ffice for Clients. E. 4rovide 'Mc #tatement to Client B. 4rovide Balance Confirmation certificate to the client half yearly and annually. F. 4rovide 'Mc Balance and others information to the client over phone as per client re8uest. (@. ,aintain different kind of 0egister of 'ccount opening and maintain various file of opened account. ((. ,aintain Che8ue Book Inventory. (3. !ransfer of different kind of account to other branches as per client re8uest. (6. 0eceive Che8ue for Clearing 1 !ransfer.

"($es of %e$osit Accounts offered )( Jamuna Bank Ltd to its customer< +ypes o! Accounts8
+he $ranch may open the !o##owing types o! accounts and may recei-e the deposit in those accounts* i) Current &eposits ii) "a-ings $ank deposits iii) ;i2ed &eposits i-) "hort +erm &eposits -) &i!!erent kind o! "cheeme*

i5 !2'' N" % POSI" A!!O2N"S:

Current &eposit Account :ayment o! &emand @o 7nterest 0ea#i5ation o! ser-ice charge Current &eposit Account sha## $e opened with a minimum o! +k* K)))'S $ut under specia# circumstances it may $e opened with +k* 1)))'S Credit $a#ance in the Current &eposit account sha## $e paya$#e on demand* @o interest on Current &eposit Account $a#ances sha## $e paid* "er-ice charges sha## $e rea#i5ed !rom "B'C& accounts as per rates and ru#es ad-ised $y Head !!ice !rom time to time*

ii5 SA#IN0S BAN. A!!O2N"S:

pening o! "B A'c8 ne A'c in ne name App#ication o! 7nterest Current &eposit Account sha## $e opened with a minimum deposit o! +k* 1)))'S and the account may not $e retained where the $a#ance !a##s $e#ow +k* 1))'S @ot more than one account sha## $e opened in one name* 7nterest on "a-ings Bank Accounts sha## $e a##owed at the simp#e

6(
rate as ad-ised $y Head !!ice !rom time to time and credited to depositors account in June 4 &ecem$er each year* ;or ca#cu#ation o! interest the minimum $a#ance at the credit o! an account $etween the c#ose o! the Gth day in the $eginning o! the month and #ast day o! the month shou#d $e taken into consideration*

iii5 6I= % % POSI" A!!O2N"S:

Amount and :eriod8 7nterest 0ate8 ;i2ed &eposit Accounts sha## $e opened !or amount mu#tip#e o! +k* 1)))'S !or a !i2ed period -arying !rom one month to % years and are paya$#e at a !i2ed date o! maturity* 7nterest on ;i2ed &eposit Accounts sha## $e paid at rates !i2ed $y Head !!ice !rom time to time depending on their period o! maturity* 7nterest sha## $e paya$#e on#y at maturity o! the deposits or as ad-ised $y Head !!ice !rom time to time* +he depositors wi## ha-e the option to withdraw interest accumu#ated e-ery si2 months or may #ea-e the interest with the principa# to $e compounded 1ach time ;i2ed &eposit Account is opened it sha## $e considered as a separate contract and -arious deposits in the name o! the same depositor in the name o! the mem$ers o! the same !ami#y sha## not $e treated as one deposit*

"eparate contract8

iv5 S-O'" " 'M % POSI"S:

:eriod8 +he deposits he#d in these accounts sha## $e paya$#e on short notice !or G days or %) days* +he deposits may $e accepted !or period and rates o! interest !i2ed $y Head !!ice !rom time to time* 7nterest on these accounts shou#d $e a##owed at the time o! withdrawa#s on#y* 7! an account is maintained !or more than one year interest wi## $e a##owed at ha#!(year#y rest*

.IN%S O6 A!!O2N"S:
Branches may open any o! the !o##owing kinds o! accounts8(
1) ,) %) 4) K) 9) Accounts o! 7ndi-idua#s* Joint Accounts* :roprietorship ;irms Account* :artnership Concerns Account* :ri-ate Limited Companies Accounts* :u$#ic Limited Companies Corporation'Autonomous Bodies Accounts* +rusts Accounts* Accounts o! Li3uidators* Accounts o! "ocieties Association 4 C#u$ etc* Accounts o! Loca# Authorities*

G) R) 9) 1))

0 N 'AL INS"'2!"IONS AN% P'O2%2' S 6O' OP NIN0 O6 A!!O2N"S:

!2'' N" % POSI" A!!O2N"S:

A'c opening /ode# and !orm, +he Account pening !orm mode# transaction pro!i#e specimen "ignature card current account ("ee Appendi2) sha## $e supp#ied

63
+ransaction pro!i#e and "pecimen signature card8 to the customers which sha## $e !i##ed in and signed $y them, in presence o! $ranch /anager' !!icer 7n(charge o! &eposit &epartment* 7n case o! indi-idua# accounts the account opening !orm and the "pecimen "ignature Cards sha## $e signed $y an account ho#der in his indi-idua# capacity $oth under I>ours !aith!u##yJ and I"pecimen signature*J +wo copies photographs o! account ho#ders' perator du#y attested* ne o! which shou#d $e attached with account opening !orm and other with the specimen signature card* 7n case o! :artnership !irms and :roprietary concerns it is to $e signed $y the :artners':roprietors in their indi-idua# capacity under I>ours !aith!u##yJ and in their o!!icia# capacity under I"pecimen "ignatureJ* 7n a## other cases persons opening the accounts sha## sign $oth under I>ours !aith!u##yJ and I"pecimen "ignatureJ in their o!!icia# capacity* +he account sha## $e suita$#y introduced $y a respecta$#e Customer o! the Bank or $y #oca# e#ite known to the Bank in :resence o! the $ranch /anager' !!icer 7n(charge &eposit &epartment* 7ntroductions $y sta!! other than o!!icers sha## not $e accepted* 7ntroduction !rom sa-ing account ho#ders sha## not $e accepted un#ess the Branch /anager persona##y knows the introducer !or a Long time* Branches sha## not open any A'c without introduction e-en i! the parties open such A'cCs with che3ues drawn $y them on any other $ranch o! our $ank and the signature on the che3ue and the account opening are simi#ar presuming that the $ranch on which the che3ue is drawn ha-e o$tained the introduction* Branch /anagers sha## use su!!icient inte##igence, common sense and in ascertaining the genuineness o! new A'cCs and that o! the introduction* 7t sha## $e ascertained that no simi#ar A'c was opened ear#ier* A note to this e!!ect sha## $e made on the account opening !orm i! any simi#arity is there with the new A'c* C#ear instructions with regard to operations sha## $e noted on the account opening !orm and specimen signature cards specia##y in o! death or ina$i#ity o! any o! the Joint Account ho#ders or the person the A'c not $eing an indi-idua# account ho#der* +he signature o! the introducer sha## $e -eri!ied $y the !!icer 7n( charge deposit department or Cance##ation !!icer in case o! $ig $ranches* +he stamp I"ignature -eri!iedJ sha## $e a!!i2ed near the signature and Cance##ation !!icer'&eposit 7n(charge sha## sign o-er it* +he appro-a# o! Branch 7n(charge sha## $e o$tained on the account opening !orm* +he signature o! the account ho#der sha## $e admitted $y the 7n( charge deposit department and I"ignature AdmittedJ stamp sha## $e a!!i2ed near the specimen signature o! the account ho#der* :articu#ars o! Account opening !orm sha## $e entered in the account opened and c#osed register in seria# order* +he account num$er a##otted to the new account sha## $e gi-en on account opening !orm specimen signature cards and che3ue $ook re3uisition s#ip +he customers sha## $e supp#ied with pay in s#ip $ook and re3uested to deposit the money at the cash counter*

:artnership

and

:roprietary concern8

7ntroduction o! A'c8

7ntroduction $y sta!!8 7ntroduction $y "B A'c Ho#ders

"imi#ar Account8 7nstructions !or a##owing perations respect8 Feri!ication o! introducers "ignature8

Appro-a# o! Account pening !orm8 Admittance o! "ignature ! account ho#der8

A##otment o! Account @um$er8

66
Che3ue $ook sha## $e issued on#y a!ter the account opening !orm has $een comp#eted in a## respects and initia# cash deposit has $een made* +he che3ue $ook series sha## $e noted in the che3ue re3uisition s#ip and che3ue issue register* :articu#ars o! account opening !orm sha## $e entered in the re!erence $ook under a#pha$etica# inde2* +he entries in A'c opening register 4 re!erence $ook sha## $e initia#ed $y the !!icer 7n(charge* +he account opening !orm specimen signature card mode# transaction pro!i#e and che3ue $ook re3uisition s#ip sha## $e sent to the computer operator !or opening the account in the computer* +he tit#e o! account and other particu#ars sha## $e written in $o#d #etters neat#y in the computer and a printout in this respect sha## $e taken out and du#y checked and signed $y the deposit 7n( charge and $e preser-ed in a separate !i#e*
+he che3ue $ook series sha## $e entered in the #edger (computer)*

1ntry Book8

in

0e!erence

"end the documents to Computer operator8 +it#e o! Account8

Che3ue @um$er in the computer

Savings Bank Account , Short term %e$osit Account:

"imi#ar procedures ha-e to $e !o##owed in opening the a$o-e account e2cept the !o##owingT a) "eparate account opening !orm , separate account to $e opened and separate c#osed register $ook to $e maintain* ;i2ed &eposit Account8 +he procedure to open ;i2ed &eposit Account is a#most same* A!ter comp#eting !orma#ities o! ;i2ed &eposit Account Banks pro-ide a ;i2ed &eposit receipt common#y known as ;&0 to c#ient as a c#aim o! customer to $ank*

S$ecial Scheme:
+he procedure to open "pecia# "cheme Account is simi#ar to ;i2ed &eposit Account* ;o##owing are the di!!erent kind o! &eposit "cheme Jamuna Bank o!!er to the c#ientCs8 1* /onth#y "a-ing "cheme* ,* Lakhpoti &eposit "cheme* %* /i##ionaire &eposit "cheme* 4* =otipoti &eposit "cheme* K* /arriage &eposit "cheme* 9* 1ducation &eposit "cheme* G* /onth#y Bene!it "cheme*

6: R* Dage 1arners &eposit "cheme* 9* A$ason &eposit "cheme* 1)* 0ura# &eposit "cheme* 11* Car &eposit "cheme* 1,* +ra-e# &eposit "cheme* 1%* Househo#d &ura$#e &eposit "cheme* 14* /udara$a HaBB "a-ings "cheme ( n#y $e opened in 7s#ami Banking Branch*) 1K* +uition &eposit "cheme* +o open the !o##owing account some term and condition to app#ied $y $ank which is changed !rom time to time $y $anks depending on the interest rate and others ru#es set $y the Bang#adesh Bank and Ao-ernment* 1* :apers to $e re3uired to open an account in Bank* ;o##owing papers are needed to open account in $ankT

Issuance of !he3ue Book:

Account opening section is responsi$#e to issue che3ue $ook to the c#ient* ;o##owing procedure to $e !o##owed to issue a che3ue $ook !or customer in our $ank* a) +he 0e3uisition s#ip sha## $e sent to the computer operator to ascertain the !o##owingsT i) +he account num$er* ii) +he a-erage $a#ance maintained $y the customer* iii) +he manner in which the account is operated on* i-) Dhether che3ue $ooks pre-ious#y issued ha-e $een proper#y consumed* -)Che3ues are not !re3uent#y returned !or want o! !unds* -i) :ayment o! che3ues is not !re3uent#y stopped* -ii) 7t is not a &ormant Account* 7! any de!ect is noticed $y the computer operator he sha## make a remark to that e!!ect on the re3uisition s#ip, and !orward it to the cance##ation o!!icer, to decide whether a new che3ue $ook shou#d $e issued to the customer or not*

>& !ash 'ecei$t , Pa(ments:

Cash &epartment is an important department in Aenera# Banking &i-ision* Customer "er-ice reputation most#y depend on Cash "er-ice* his &epartment recei-e cash !rom customer to deposit their account and honor c#ientCs che3ue as at when they demand* "ome times Cash o!!icer may dishonor customers che3ue i! they get any discrepancies in the customers che3ue* +he reason !or dishonoring che3ue we discuss in the c#earing section*

6unction of !ash Officer In9!harge:

a) "5 c) d) e) !) g) h) Ho#ds the key o! cash sa!e* pens the cash sa!e $e!ore commencement o! $usiness a#ongwith other o!!icers ho#ding the keys* "uper-ises the carrying o! cash to the cash department* &e#i-ers cash to the paying o!!icer against receipt on a memo* "uper-ises receipt and payment o! cash* Countersigns the credit -ouchers':ay in s#ips* 0ecei-es cash !rom $anks'main $ranch'$ranches and acknow#edges where necessary* Arranges to send the cash to $anks'main $ranch' $ranches*

6D i) B) k) #) m) n) o) 0ecei-es cash !rom the cash o!!icers* Driter the cash $a#ance $ook and cash position memo and signs those* 7n-estigates and in!orms the /anager in case o! e2cess or shortage o! cash* Aets $ooks and cash checked $y the /anager or authori5ed o!!icer* "uper-ises the custody o! cash in the sa!e and $ooks in the strong room* Checks the drawers o! the cash o!!icers $e!ore #ea-ing the o!!ice* /aintains record o! stamped !orms*

?& !learing Section:

C#earing section is an important section o! Aenera# Banking &i-ision* +he main !unction o! c#earing section is to co##ect c#ient deposited che3ue through Bang#adesh Bank which c#ient deposit in their account !or co##ection* 6nder the !o##owing reason a c#earing che3ue may $e dishonor* 1* 7nsu!!icient !und* ,* "econd payee che3ue re3uire con!irmation on the discharge o! 1 st payee* %* 1!!ects not c#eared* /ay $e presented again* 4* ;u## co-er not recei-ed* K* 12ceeds arrangements* 9* :ayment stopped $y drawer* G* (((((((((( :ayeeCs endorsement irregu#ar'i##egi$#e're3uired* R* (((((((((( :ayeeCs endorsement irregu#ar, re3uired BankCs con!irmation* 9* &rawerCs signature di!!ers're3uired* 1)* A#terations in date'!igures'words re3uire drawerCs !u## signature* 11* Che3ue is post dated'out o! date'muti#ated* 1,* Amount in words 4 !igure di!!ers* 1%* Crossed che3ues must $e presented through a $ank* 14* C#earing stamp re3uired're3uires cance##ation* 1K* Che3ue Crossed IAccount :ayee on#yJ* 19* Addition to BankCs discharge shou#d $e authenticated* 1G* Co##ecting BankCs discharge irregu#ar're3uired*

6unctions of !learing in !harge:

h) i) B) k) #) m) n) o) Checks and signs -ouchers and ad-ices* "igns endorsement'discharge on the instruments* Checks the schedu#es'-a#idation sheet* Checks and signs the $ooks maintained in the department* "igns a## the standard #etters issued !rom the department =eeps the unde#i-ered instruments in a security $o2 which is kept o-ernight in the strong room* "uper-ises sa!e keeping o! departmenta# $ooks 1nsure re-ersa# o! entries outstanding in suspense Account o! c#earing and trans!er de#i-ery*

@& 'emittance 4Local5:

6A 0emittance section is one o! the !ee earning section in the $ank which operate their !unction under Aenera# Banking &i-ision* ;o##owing are the !unction o! 0emittance department8 ; 7ssue and payment o! &emand &ra!t ; 7ssue and payment o! :ay rder ; &eposit the +rans!er che3ue in c#ients accounts* ; utward Bi##s ;or Co##ection ; 7nward $i##s !or co##ection* ;o##owing are the procedure to issue and pay &emand dra!t8

ISS2

O6 % MAN% %'A6"S:
1* +he customer is asked to comp#ete !orm which is treated as an app#ication as we## as credit -oucher !or account (Branch concerned)* ,* Commission charges are ca#cu#ated and inserted in the cage pro-ided on the !orm* %* +he -oucher is gi-en to the customer to deposit the cash with the cash o!!icer* 4* +he cash o!!icer recei-es the cash and de#i-ers the -oucher to remittance department against initia#s in his $ook* K* &ra!t is prepared and entered in dra!ts issued register separate !o#ios are a##otted on the register to -arious $ranches* An inde2 is maintained in the !irst !ew pages o! the register G* +he amount o! the dra!t is protectographed R* +he dra!t num$er is written on the -oucher* 9* &ra!t Book and the -oucher a#ong with register are sent to the o!!icer(7n(charge !or checking and signatures* He signs the dra!t and -oucher and initia#s the counter!oi# o! the dra!t and the register* 1)* +he o!!icer(7n(charge ca#cu#ates test num$er and put the same on the && in red #etter a!ter his signature and send the same to the /anager'"econd o!!icer !or second signature 1,* +he dra!t is crossed and de#i-ered to him against his acknow#edgment on the -oucher* 1%* Cost memo is issued to the customer i! he so desires* 14* Fouchers and the ad-ice are sent to the Accounts &epartment 1K* Ad-ice is sent to dispatch department !or onward transmission to the respecti-e $ranches a) +he che3ue is sent !or passing and cance##ation* $) +he !o##owing entries are passed8 i) 7! the che3ue inc#udes commission charge* &r8 :artyCs Account(che3ue) Cr8 Jamuna Aenera# Account($ranch concerned) App#ication !orm is treated as -oucher* Ad-ice num$er must $e written on the app#ication* Cr* 7ncome Account Commission on demand dra!ts'mai# trans!ers'te#egraphic trans!ers* ii) 7! the che3ue does not inc#ude commission charges* &r8 :artyCs Accounts (che3ue) Cr8 Jamuna Aenera# Account (Branch concerned) &r* :artyCs Accounts (Foucher no (((() with amount o! commission* Cr* 7ncome account commission on demand

Against Cash8

Against Che3ue8

6E
dra!ts'mai#'trans!ers'te#egraphic trans!ers* c) A!ter the che3ue is passed simi#ar procedure as e2p#ained in para 44s is adopted (e2cept c,d,k, 4 m)* a) +he #etter is sent to deposit departments !or -eri!ication o! signature* $)+he !o##owing entries are passed* &r8 :artyCs accounts (with amount o! demand dra!t and commission)* Cr8 Jamuna Aenera# account (Branch concerned) 4 && App#ication !orm is used credit -oucher* Cr* 7ncome account commission on demand dra!ts'mai# 'trans!ers'te#egraphic trans!ers* c) #etter is attached with the de$it -oucher* d) A!ter the de$it -oucher is passed simi#ar procedure as e2p#ained in para 44s adopted (e2cept 1,,,%,4,11, 4 1K) a) n receipt o! app#ication !rom the purchaser o! the dra!t demand regarding its #oss and issue o! dup#icate one, the signature o! the app#icant is -eri!ied !rom the origina# app#ication* $) +he drawee $ranch is in!ormed o! the #oss o! dra!t and re3uested to e2ercise caution $y #etter or te#egram as desired $y the app#icant* +he te#egram'te#ephone'te#e2 charges i! incurred are reco-ered !rom him* c) n receipt o! con!irmation !rom the drawee $ranch that the dra!t is sti## outstanding in their $ooks and that caution is $eing e2ercised $y them, a dup#icate dra!t is issued to the purchaser a!ter o$taining an indemnity $ond* d) +he dra!t is issued without a#tering the printed num$er and marking in red ink I&up#icate issued in #ieu o! origina# && no((J* e) A note to this e!!ect is made on the origina# app#ication !orm and the dra!t issued register* !) &rawee $ranch is ad-ised o! issuance o! the dup#icate dra!t* g) +he indemnity $onds is !i#ed in !or dup#icate instruments issued !i#e* h)I:rior permission o! Head !!ice shou#d $e o$tained $e!ore issuing dup#icate &&J a) n receipt o! app#ication a#ongwith the demand dra!t !or its cance##ation the signature o! the app#icant is -eri!ied !rom the origina# app#ication !orm and the genuineness o! the demand dra!t is e2amined* $) Be!ore the dra!t is cance##ed it is ascertained that no dup#icate dra!t has $een issued and the drawee $ranch has not paid the same ear#ier* c)+he entries are passed8 &r8 ther Assets A'c (&& cance#ed)* Cr8 :arties A'c $i## paya$#e account i! the party does not maintain any account* d) +he dra!t is cance##ed tearing out the signatures thereon &&, contro# num$er, and a note to this e!!ect in red ink is made in the origina# app#ication !orm and the dra!ts issued register and initia#ed* e)+he cance##ed dra!t is attached with the de$it -oucher* !)+he $ranch concerned is ad-ised to this e!!ect with instruction to sent '7B CA* g) n receipt o! 'BCA the entry in other assets A'c shou#d $e re-ersed*

Against a #etter o! instruction8

7ssue o! &ra!t8

dup#icate

Cance##ation &emand &ra!t8

o!

PA1M N" O6 % MAN% %'A6"S:

A!ter receipt o!
a) n receipt o! && ad-ices !rom drawing $ranches, the

6B Ad-ice8
"ignatures o! the issuing $ranch sha## $e -eri!ied $y the responding $ranch and the !o##owing entries are passed8 &r8 Jamuna Aenera# Account ($ranch concerned)* ($ranch ad-ice is treated as de$it -oucher)* Cr8 &emand &ra!ts paya$#e* $) :articu#ars o! the ad-ice are entered on &ra!ts paya$#e register in which separate !o#ios are a##otted to e-ery $ranch, and an inde2 is maintained in the !irst !ew pages* c) +he particu#ars are checked and initia#ed $y the in(charge* a) n receipt o! in!ormation !rom the drawing $ranch a$out the #oss o! dra!t* Caution is noted in red ink in the remark co#umn in!ormed according#y* $) n receipt o! in!ormation regarding the issue o! dup#icate dra!t a note to this e!!ect is made in the register* a) n receipt o! intimation !rom the issuing $ranch in respect o! cance##ation o! dra!t, entry is re-ersed as !o##ows8 &r8 Bi##s paya$#e account( &emand dra!t paya$#e* Cr8 Jamuna Aenera# Account ($ranch concerned)* $) 7BCA is prepared and sent to the $ranch concerned* c) +he entry is a#so re-ersed in the register and a note to this e!!ect is made a) +he date, amounts in words and !igures, $ranches drawn upon and signatures on the dra!t is checked, dra!t is not crossed* $) +est num$er is decoded and agreed* c) "ignature o! the payee o! the &emand &ra!t is -eri!ied $y a constituent 'respecta$#e gent#emen accepta$#e to the $ranch'payeeCs signature is attested $y the issuing $ranch in a separate #etter under sea#ed co-ers* d) :articu#ars o! the dra!t are -eri!ied !rom the register* e) :ayment date is noted in the register* !) "tamp is a!!i2ed on the !ace o! the dra!t* g) &ra!t together with the register is sent to the o!!icer(7n( charge !or cance##ation and initia#s in the register* h) A!ter cance##ation the dra!t is sent to cash department !or payment* i) 7ncase o! any irregu#arity in the dra!t an ad-ice #etter is sent to o$tain the con!irmation o! the drawer $ranch* a) Co##ecting $ankCs stamp, crossing anddischarge' endorsement are checked* $) ther procedure is simi#ar to that e2p#ained in a$o-e (a to g)* a) :articu#ars o! the dra!t are entered in dra!ts paya$#e register and suspense A'c paid (Dithout ad-ice), stamp is a!!i2ed on the register against the entry* $) A #etter is sent to the issuing $ranch to !orward the re#ati-e && ad-ice 3uick#y $y ne2t a-ai#a$#e mai#* c) ther procedure is simi#ar to that e2p#ained in a$o-e* n receipt o! ad-ice, ;o##owing entries are passed8 i) &r8 Jamuna Aenera# Account($ranch concerned)* Cr8 Bi##s paya$#e account( &emand dra!t paya$#e* &r8 Bi##s paya$#e account( &emand dra!t paya$#e* Cr8 "uspense A'c &emand dra!t paid without ad-ice* ii) &ate o! entry re-ersed is noted in the register and initia# o! $y the 7n(charge*

0ecord o! intimation o! &emand &ra!t8

0ecords Cance##ation &emand &ra!t8

o! o!

:ayment in Cash ( 7n "pecia# Cases)

:ayment c#earing'+rans!er' &e#i-ery'Cash8

in

Be!ore receipt o! ad-ice :ayment in cash8

ISS2

O6 PA1 O'% 'S:

a) +he customer is asked to comp#ete !orm which is treated as

Against Cash8

6F
an app#ication as we## as a credit -oucher !or8 i##s :aya$#e Account(:ay order issued* $) Commission is charged and a -oucher is prepared crediting8 7ncome Account( Commission on :ay( order 4 "undry &eposit A'c FA+ on $anking ser-ice* c) Both the -ouchers are gi-en to the customer to deposit the cash with the cash o!!icer* d) +he cash o!!icer recei-es the cash and de#i-ers the -ouchers to remittance department against initia#s in his $ook* e) :ay(order is prepared and entered in :ay order issued register* +he amount o! the pay order is protcetographed* !) +he pay order num$er is written on the -ouchers* g) :ay order $ook and the -ouchers a#ongwith the register are sent to the o!!icer(7n(charge !or checking and signatures* h) A!ter signature o!!icer(7n(charge the pay order and the -oucher are sent to /anager'"econd o!!icer !or second signature* i) +he pay order is crossed i! the customer so desires and de#i-ered to him against his acknow#edgment on the re-erse o! the app#ication !orm* B)+he -ouchers are sent to Accounts &epartment* a) +he che3ue is sent !or passing and cance##ation* $) +he !o##owing entries are passed8 &r8 :artyCs Account (Che3ue) Cr8 Bi##s :aya$#e Account pay order issued* &r* 7ncome Account Commission on pay order* Cr* "undry &eposit A'c FA+ on $anking ser-ice* c) A!ter the che3ue is passed simi#ar procedure as e2p#ained* a) +he #etter is sent to deposit department !or -eri!ication o! signatures* $) ther procedure is simi#ar that e2p#ained in a$o-e (e,!,g,h,7, 4 B)*

Against che3ue8

Against a Letter8

7ssues o! dup#icate order8

a)

Cance##ation o! :ay rder8

n receipt o! app#ication !rom the purchaser o! the pay order pay regarding its #oss and issue o! a dup#icate one, the signature o! the app#icant is -eri!ied !rom the origina# app#ication* $) An 7ndemnity $ond a!!i2ed with specia# adhesi-e stamp (As per stamp Act) is o$tained !rom the app#icant* c) +he pay order is issued marked dup#icate in red ink* d) A note to this e!!ect is made on the origina# app#ication !orm and pay order issued register* e) +he indemnity $ond is !i#ed in the I7ndemnity $onds !or dup#icate instruments issued !i#eJ* !) :rior appro-a# shou#d $e o$tained !rom head o!!ice $e!ore issuing o! dup#icate pay order* g) A #etter shou#d $e o$tained !rom the $ene!iciary o! the pay order to the e!!ect that they ha-e not recei-ed the origina# one and they ha-e no o$Bection to the issuance o! dup#icate pay order and payment there o! $y the $ank in #ieu o! the origina# reported to $e #ost* a) n receipt o! app#ication a#ongwith pay order o! its cance##ation, the signature o! app#icant is -eri!ied !rom the origina# app#ication !orm* $)Be!ore the pay order has $een issued* +he origina# pay

:@
order must $e endorsed $y the $ene!iciary 4 -eri!ied the signatures $y the o!!icer* c) ;o##owing entries are passed8 &r8 Bi##s paya$#e account( pay order issued* Cr8 :artyCs Account* 0 Bi##s paya$#e account pay s#ip issued (in case party does not maintain an account)* d) +he pay order is cance##ed $y tearing o! signatures thereon a note to this e!!ects is made on the app#ication !orm the register* e) +he cance##ed pay order is attached with the de$it -oucher*

O2" :A'% BILLS 6O' !OLL !"ION:

a) Dhen instruments are recei-ed !rom parties* +hey are checked !or any apparent discrepancy and are compared with the particu#ars in :ay(in(s#ips* $) +he instrument are stap#ed 4 the schedu#e is prepared* c) +he instrument are suita$#y discharged* d) +he entry is made in outward $i##s !or co##ection register and *B*C* no* in seria# order is a##otted and noted on the schedu#e and the instrument* e) +he !o##owing entries are passed on contra -oucher* &r8 utward Bi##s Lodged* Cr8 utward Bi##s !or co##ection* !) +he pay in s#ips are preser-ed in a ring !i#e* a) Dhen 7BCA is recei-ed !rom the co##ecting $ranch the contra entry to $e re-ersed and the !o##owing entries shou#d $e passed* &r8 Jamuna Aenera# Account ($ranch concerned)* (Branch ad-ice is treated as de$it -oucher) Cr8 :artyCs Account* &r8 :ostage'+e#egram Account( :ostage reco-ered' +e#egram charge reco-ered* Cr8 7ncome Account Commission on $i##s* $) +he date o! payment is marked in the register and o!!ice copy the schedu#e and pay(in s#ip are stamped* c) +he -ouchers :ay in s#ip, schedu#e and the rea#i5ation ad-ice a#ongwith the register are sent to the in(charge !or checking and signature* d) +he -ouchers are re#eased and schedu#e is !i#ed in the I *B*C* paid !i#eJ and the rea#i5ation ad-ice is sent to the dispatch department*

+hrough &emand8

0emainder8

Dhen the proceeds are recei-ed through dra!t, ;o##owing dra!t, -ouchers are prepared and attached with the dra!t and are sent to c#earing department* Cr8 :artyCs Account :ostage A'c (:ostage reco-ered'+e#egram charges reco-ered) Cr8 7ncome A'c( commission on Bi##s Cr8 "'& FA+ on ser-ice charge 7! the rea#i5ation ad-ice is not recei-ed within one week 7n case o! che3ues and tow weeks in case o! documentary $i##s or as otherwise re3uired, reminder on !orm is issued

:(

IN:A'% BILLS 6O' !OLL !"ION:

Co##ection Che3ues o!
a) Dhen instruments are recei-ed !rom our $ranches or other $anks they are checked !or any apparent &iscrepancy and are compared with the particu#ars in the schedu#e* $) +he instruments are stamped and the schedu#e is stamped* c) +he instruments are suita$#y discharged* d) +he detai#s o! the schedu#e and specia# instructions are entered in inward $i##s !or co##ection register 7*B*C* num$er in seria# order is a##otted and noted on the schedu#e and the instruments* e) +he !o##owing entries are passed on contra -oucher8 &r8 7nward Bi##s Lodged(7BC) Cr8 7nward Bi##s !or co##ection* !) ;o##owing -ouchers are prepared and attached with the instruments8 i) Dhen $i##s are recei-ed !rom our $ranches8 Cr8 Jamuna Aenera# Account($ranch concerned) ii) Dhen $i##s are recei-ed !rom other $anks8 Cr8 Jamuna Aenera# Account($ranch on which &emand dra!t is to $e drawn to remit the proceeds) Cr8 7ncome Account( :ostage reco-ered* Cr8 7ncome Account( Commission on $i##s (in case commission 4 "'& FA+ in charged)* g) +he -ouchers, schedu#e and instruments a#ongwith the register are sent to the in(charge !or checking and signature* h) +he instruments a#ongwith the re#ati-e -ouchers are sent to the c#earing department* i) +he contra -oucher is sent to Account &epartment* B) +he schedu#e is !i#ed in the I7&BC outstanding !i#eJ* a) Bi##s are recei-ed !rom other $anks or direct intimations are prepared on !orm* $) +he intimations are sent to dispatch department !or onward transmission to drawees* c)7n case the $i##s to $e co##ected through other $anks !resh schedu#e is prepared* d)+he instruments are suita$#y endorsed and are sent to the $ank concerned through dispatch department* e) "chedu#e and documents are !i#ed in the I7&BC outstanding !i#eJ* !) At the time o! retirement o! the $i## charges !or co##ection and storage o! parce# are reco-ered !rom the drawee and credited to I7ncome Account( /isc* 1arningsJ* a) Dhen the party approaches the $ank a#ongwith the 7ntimation ad-ice to retire the $i##, the intimation is taken Back and is checked* $) +he !o##owing -ouchers are prepared8 i) Dhen the proceeds are to $e remitted to our $ranch8 Cr8 Jamuna Aenera# Account (Branch concerned)+he amount o! the $i## inc#uding our $ranchCs Commission, postage and interest, i! any* ii) Cr8 7ncome Account( Commission in $i##s* Cr8 7ncome Account( :ostage reco-ered* iii) Dhen the proceeds are to $e remitted to #oca# $anks Cr8 Bi##s paya$#e account( :ay order issued (with the amount o! the $i## inc#uding their charges)* Cr8 7ncome Account( Commission on $i##s* c) Dhen the party retires the $i##s against cash the -ouchers

Co##ection o! !rom parties &ocumentary Bi##s8

0etirement8

:3
are handed o-er to him to deposit the cash* 7! the party retires the $i## against a che3ue, the che3ue is attached with -oucher and is sent to c#earing department* 7n case the proceed in respect o! the $i## is recei-ed !rom another $ank through a pay order, the pay order is attached with the -ouchers and is sent to c#earin department*

d) e)

Accounts:
Accounts &i-ision is responsi$#e !or =eeping record o! a## kind o! -ouches passed through the entire $ranch* +he maintain the day to day e2pense $ook in the $ranch* +he 6inancial Administration %ivision is responsi$#e !or maintaining o-era## account o! the who#e $ank* ;o##owing are the genera# !unctions o! accounts department* a) Aets Cash Book, +rans!er $ook and check #edger $a#anced* $) Checks and signs the $ooks maintained and -ouchers passed in the department* c) Ho#ds in his custody stitched and sea#ed -ouchers* d) "ends statements 4 0eturns to Head !!ice and Bang#adesh Bank* e) "uper-ises sa!ekeeping o! $ooks and -ouchers* !) Aets adBusting, c#osing and re-ersing entries* g) Attends to reconci#iation statement o! BankerCs and Head o!!ice account*

62N!"IONS O6 0 N 'AL BAN.IN0 IN9!-A'0 :

Aenera# Banking 7n(charge shou#d check tota# no o! -ouchers 4 deposit s#ips with supp#ementary sheet* 1* Aenera# Banking 7n(charge shou#d check the !o##owing statement8 a) +ria# Ba#ance $) "tatement o! A!!airs c) Ba#ance "heet'Aenera# Ledger d) 7ncome 4 12penditure "tatement ( nce in a month) e) +rans!er "heet(, sets !) C#earing "heet(, sets ,* He wi## gi-e initia# on e-ery !ina# report* %* He shou#d supp#y necessary report to $ranch incum$ent and Head o!!ice* 4* He shou#d maintain the -erdra!t :assword !or any amount o! o-erdra!t*

K* A*B* 7n(charge shou#d check the che3ue those e2ceed !i!ty thousands (Fi5, &ate, Amount, A'c no* Customer signature, tracer no* initia# o! passing o!!icer) and gi-e initia#*

:6 9* Branch incum$ent wi## super-ise a## the acti-ities re#ated to computer operation* G* Branch incum$ent shou#d in!orm F*:* computer department i! any pro$#em arises in computer and gi-e suggestion a$out computer to F*:* Computer !or $etter operation*

P' # N"ION O6 MON 1 LA2N% 'IN0 A!"I#I"I S:

7n genera# Banking &i-ision /oney #aundering !unction is one o! the most important !unction o! a $ank* +o pre-ent /oney #aundering acti-ities our Head !!ice is set an Anti /oney #aundering &i-ision in our Head !!ice* /oney #aundering acti-ities are carried out most#y through !actitious' Benami accounts* Dhi#e opening the account name, parentCs name, pro!ession and address are gi-en !a#se, e-en introductory re!erences are !a#se* 7ntroducerCs signature is !orged'improper* A!ter opening the account !o##owing processes o! money #aundering are adopted $y them* a)
$) c) d) e) !) CustomerCs cash deposit is deposited in !ictitious account changing the name and account num$er* +rans!er o! !und to another !ictitious account* ;orged remittances are encased* pen any other !ictitious account with the introductory re!erences o! the e2isting !ictitious account* &eposits counter !eit'!orged notes in the account* "udden with drawn o! hea-y amount $y !orged che3ue, ratting !oreign currency $y !orging documents, o-er in-oicing, under in-oicing etc*

7n order to pre-ent money #aundering $ranches are to !o##ow the guidance o! =>C (=now >our Customer), in addition to the instructions gi-en in re#ati-e paragraphs o! this /anua#*

a)

Customer identi!ication is an essentia# e#ement o! =>C standards* ;or the purposes o! this Auidance @otes, a customer inc#udes8

7) +he person or entity that maintains an account with the $ank or those on whose $eha#! an account is maintained (i*e* $ene!icia# owners)* 7i) +he $ene!iciaries o! transactions conducted $y pro!essiona# intermediariesT and 7ii) As a person or entity connected with a !inancia# transaction who can pose a signi!icant reputation or other risk to the $ank* $) +he customer identi!ication process app#ies natura##y at the outset o! the re#ationship* +o ensure that records remain up(to(date and re#e-ant there is a need !or $anks to undertake regu#ar re-iews o! e2isting records* An appropriate time to do so is when a transaction o! signi!icance takes p#ace, when customer documentation standards change su$stantia##y, or when there is a materia# change in the way that the account is operated* Howe-er, i! a $ank $ecomes aware at any time that it #acks su!!icient in!ormation a$out an e2isting customer, it shou#d take steps to ensure that a## re#e-ant in!ormation is o$tained as 3uick#y as possi$#e*
c) Dhene-er the opening o! an account or $usiness re#ationship is $eing considered, or a one(o!! transaction or series o! #inked transactions o! +k* K)))'( or more is to $e under taken, identi!ication procedures must $e !o##owed* 7dentity must a#so $e -eri!ied in a## cases where money #aundering is known or suspected*

nce -eri!ication o! identity has $een satis!actori#y comp#eted, no !urther e-idence is needed when other transactions are su$se3uent#y undertaken, records must $e maintained as set out chapter

::
F77 o! guidance notes on pre-ention o! money #aundering and in!ormation shou#d $e updated or re-iewed as appropriate*

Chapter 05
O"- 'S ASP !"S:
S"' N0"-A : A.N SS AN% OPPO'"2NI"1 AN% "-' A"S O6 0 N 'AL BAN.IN0 %I#ISION&

Strength:
Fery Aood position in CA/1L 0ating $y Bang#adesh Bank* Fery much(e2perienced emp#oyee* n#ine Banking "er-ices a-ai#a$#e in a## $ranches* A+/ Card !aci#ity !or the c#ient* Aoodwi## in market* Low !ee charges !or the c#ient compared with others Bank* De## and good compensation !or the emp#oyees*

:eakness :

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/anpower is not su!!icient* Fery !ew rura# $ranches* "hortage o! A+/ $ooth !or cardho#ders* 7n ade3uate /arketing and :romotiona# Acti-ities*

O$$ortunities :
pportunity to e2pand $usiness* pportunity to attract competitors c#ient through $etter ser-ices* +o open o-erseas $ranches to co##ect remittance !rom other countries*

"hreats :
:ossi$i#ity !or /oney Laundering Acti-ities $y the c#ients* Hea-y competitions !rom other pri-ate commercia# $anks* 6p downs in A#o$a# economy* Ao-ernment po#icy* 6nhea#thy and i##ega# competition* 6nsta$#e po#itica# situation* 7n!#ation*

Suggestions , 'ecommendation
(. 3. 6. :. 7ncrease -a#ue chain $y o!!ering uni3ue ser-ices to the c#ients* +o #aunch modern and up to date marketing po#icy to compete in the industry Bank shou#d pro-ide more training !aci#ities !or the emp#oyees to upgrade their ski## #e-e#* +odayCs and +omorrowCs $usiness wor#d is more cha##enging* +o !ace the cha##enge, $ankers must ha-e know#edge a$out di!!erent economic and $usiness -aria$#es* "o the $ank must recruit know#edgea$#e personne# !or the $anks* D. +he $ank shou#d made ad-ertisement on @ewspaper and +F, so that e-ery initiati-es and specia# !aci#ities o! the $ank can go at the door o! the customers* A. E. Bank shou#d decrease comp#ain o! the customers on 5ero #e-e#* +he $ank shou#d increase the work!orce* And di-ision o! work is must to ensure the proper and e!!icient !unctioning o! the $ank*

:A B. F. ,4 hours $anking !aci#ities #ike credit card or A+/ card shou#d $e made within short period* Bank shou#d set up a-ai#a$#e A+/ machine* and ur$an peop#e* ((. Bank shou#d introduce new #ong(term credit po#icy* (3. +he $ank shou#d set up the competiti-e interest rate* (6. 7n case o! e2port !inancing, the $ank shou#d $e more #i$era# and the interest shou#d $e reduced* (:. +o -isit the c#ients $usiness to whom $ank make !inance* (D. 6pgrade the so!tware to meet the c#ient demand instant#y* (A. /oti-ationa# acti-ities shou#d app#y !or the !u#!i##ment o! deposit target* (@. Bank shou#d introduce new short(term schemes #ike micro(credit !or poor

!ON!L2SION:
&uring my thesis period at Agra$ad Branch, Chittagong, a#most a## the desks ha-e $een o$ser-ed more or #ess* +his thesis program, in !act, has $een arranged !or gaining know#edge o! practica# $anking and to compare this practica# know#edge with theoretica# know#edge* ;inancia# 7nstitutions, which ha-e gained good momentum o-er a short period o! time, Jamuna Bank Limited (JBL) is one o! them* 7n order to maintain his momentum, JBL has to e2pand his acti-ities on the #ines o! contemporary !inancia# markets* ;or this, he wi## ha-e to de-e#op inno-ati-e products in #ine with modern market scenario, introduce marketa$#e instruments $y uti#i5ing and #isting !inds either a#ready managed and run $y him or esta$#ishing more !unds $ased on actua# trisections with the $acking o! cash !#ow generating !rom organi5ed companyCs shares, !inancing, 0ea# estate, #easing etc* ;inancia# 7nstitutions #ike JBL are in their in!ancy as compared to other con-entiona# institutions* Con-entiona# institutions ha-e reached the present status a!ter centuries o! e-o#ution $ased on their inno-ation in meeting customers, needs* ;or this purpose these con-entiona# institutions spent su$stantia# sums on research and de-e#opment* Banking mo-ement emerged in a -ery competiti-e en-ironment* +heir sur-i-a# hinges -ery much

:E on maintaining depositors con!idence a!ter e!!ecti-e support o! !inancia# institutions re3uire that depositorCs !unds $e rewarded with good returns* 7n the e-o#utionary process o! commercia# $anks, Ao-ernmenta# /onetary Authorities and Centra# Banks p#ayed a -ita# ro#e in guiding, supporting and pro-iding resources to these $anks* JBL a#so needs the support o! authorities as their mo-ements ha-e yet de-e#op certain essentia# in!rastructure to !unction, such as in inter $ank market on interest !ree system* ;or this purpose, support o! centra# $ank o! Bang#adesh is ine-ita$#e* JBL needs to e2ert concerted e!!orts o! undertake intensi-e research in the !ie#d o! product designing* +hese essentia##y re3uire emp#oying dedicated e2perts who ha-e a genuine interest !ree system* ;or this purpose support o! centra# $ank o! Bang#adesh is and the other commercia# $anks* Howe-er JBL has a good set o! institutiona# owners, which gi-es it a $etter $oard o! directors than many other $anking companies* JBL is the company that has $een success!u# in de-e#oping a pro!essiona# Bo$ en-ironment where each o!!icer has su$stantia# #e-e# o! authority and responsi$i#ity* De want e-ery success o! Jamuna Bank Ltd !or the de-e#opment o! our Bang#adesh 1conomy*

BIBLIO0'AP-1:

Art!c+ a%& Docu" %ts:

Circulars of )B* )amuna Bank *imited 4rofile 'nnual 0eport of )amuna Bank *imited *eaf;tests of welfare oriented investment of )B* 'rticle of <*etter of credit= By %r. !oufic ' Chowdhury Informal ,anual of )B* #ome workshops synopsis. C$port;import ,onthly performance #tatement.

Boo)s :
Banking theory law and practice #udharam 1 Larshney. International Business, 0icky w Griffin.

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B 3 s!t :
www. amunabankbd.com www.bdbank.com www.finance.com www.nbr.com

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