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DEDICATED TO THE LIQUID WASTE INDUSTRY December 2013 www.pumper.com
+PUMpING
ANYTHING GOES
If it involves wastewater systems, Colorados Snowbridge Inc. wants in
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PLUMBING
Tennessees Shane Buck recaptures his family heritage by adding septic work to his plumbing business Page 16
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Plumbing + Pumping
- Doug Day Tennessees Shane Buck grows revenues and recaptures his familys heritage by adding septic work to his plumbing business. (Photo by Ty Kernea)
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44 Rules & Regs: Idaho environment officials developing new onsite system setback regulations
- Doug Day & Sharon Verbeten
Coming in JANUARY
PUMPER & CLEANER EXPO PRE-SHOW ISSUE/EXHIBIT PREVIEW
n PROFILE: Serving farm and ranch country in South Dakota n SEPTIC SYSTEM ANSWER MAN: 6 tips customers will appreciate SPECIAL ISSUE:
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ADVERTISER
index......
December 2013
LMT - VAXTEEL. ................97 Envirotub, Inc......................66 Longhorn Tank & Trailer .....83 Equipment Sales ................95 M Marsh Industrial ..................58 Masport, Inc. .........................3 McKee Technologies Explorer Trailers/ .........34 Mid-Atlantic Waste Systems .88 Robinson Vacuum Tanks ....82 Romotech .........................125 RootX..................................73 Rotating Solutions ................4
Best Enterprises, Inc. .........49 Erickson Tank & Pump .....125 Brenlin Company, Inc. ...... 117 C Cam Spray..........................44 Rush Refuse Systems ........67 S Safe-T-Fresh.......................17 Satellite Industries Inc. .....2, 35
F
F. S. Solutions...............38, 91
REGIONAL ADVERTISERS
Midwest Supplement
(after page 74) Cape Cod Biochemical Co. 48 Flo Trend Systems, Inc. ......97 Mid-State Tank Co., Inc. .....37 Fruitland Manufacturing. .....21 Milwaukee Rubber Products ..54 G Clear Computing, Inc. .........88 Cloverleaf Tool Co. .............52 Specialty B Sales................76 GapVax, Inc. .......................41 General Pipe Cleaners .......85 Global Vacuum Systems ....76 Guzzler Manufacturing ....... 11 H Hannay Reels .....................66 Hedstrom Plastics...............72 Hino Motor Sales USA, Inc. 45 House of Imports ................87 I Imperial Industries, Inc. ......31 Elmira Machine/Wallenstein Vacuum Pumps ............32
In the Round Dewatering
Amthor International ...........34 CEI - Chandler Equip....15, 47 Aqua Ben Corporation ........88
Septic Services, Inc. ...........42 Advance Pump & Equip........3 Slide-In Warehouse ............61 Spartan Tool, LLC ...............77
Moro USA, Inc. .....................7 MyTana Mfg. Company.......24 N National Truck Center .........55
Comforts of Home Services.. 92 Crust Busters/ Schmitz Bros., LLC .......51 D Deal Assoc..........................83 E
V&H Inc. ...............................2 NAWT, Inc. ....................88, 92 Norweco, Inc.......................53 NuConcepts ........................74 O Oakmont Capital Services ..66 Olvidium, Inc. ......................62 P Peoples United Equipment Finance Corp. ..............65 Pik Rite, Inc. .......................14 Transport Truck Sales, Inc. .63 PolyJohn Canada ...............22 Transway Systems, Inc.........5 PolyJohn Enterprises........127 Polylok ..............................126 PolyPortables, Inc...............13 Pressure Lift Corporation....66 Presvac Systems, Ltd. ......128 PSAI ...................................93 R RCS II, Inc. ........................ 54 Ritam Technologies LP .........4 TSI Tank Services, Inc. .......32 Tuf-Tite, Inc.........................33 V Vac-Con, Inc. ......................25 Vacutrux Limited .................81 V&H Inc. ...............................6 Vacuum Sales, Inc. ...........3, 7 Marengo Fabricated Steel ....1 R.A. Ross & Associates NE ..2 Tremcar, Inc. .........................2 Liberty Financial Group ........4 T.S.F. Company, Inc............89 TankTec ..............................75 Thompson Tank, Inc. ..........88 T&T Tools, Inc. ....................62 Vacuum Sales, Inc. ...............3
Eastern Supplement
Armstrong Equipment ...........9 Atlanta Rubber & Hydraulics, Inc...........24 B Bandlock Corp. .................125
Ecological Laboratories, Inc. .94 EICA Tankheads, Inc. .........92 Eldredge Equipment Svcs. .46
ITI Trailers & Truck Bodies .84 K KeeVac Industries, Inc. .......22 Keith Huber Corporation .....19
Kentucky Tank, Inc. ............97 Key Commercial Corp. .....125 Kroy Industries....................58 L L. T. & E., Inc. .....................92 Lanes Vacuum Tank, Inc. ...84
VARCo. ...............................59
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By Jim Kneiszel, Editor
Welcome into our Classy Truck garage. Take a look at the rigs and tell us which one you like best.
ve seen a lot of indicators this year that vacuum fleet updates are on the rise. Theres an undeniable pent-up demand for new septic service vehicles, based both on the improving business climate pumpers keep telling me about and the aging trucks I see out on the highways. And a few truckbuilders Ive talked to lately bear that out. Theyve told me demand is higher for their product, one even saying he could tank up as many chassis as he could get and sell them. He said he hasnt been able to keep up with contractors who want to place an order. For several years I believe contractors have been playing it safe or what they thought was safe by running their aging trucks rather than risk overextending themselves with the purchase of new vehicles. But for whatever reason either breakdowns are taking a toll on the bottom line or theyre getting enough work to put another truck on the road pumpers now seem to be looking at making upgrades at a brisker pace. If youre busy and cant afford the lost time caused by a failing truck, placing an order for a new truck seems the smartest move. Customers wont wait around for you to rebuild that engine or patch that tank. They need you ASAP and will look around for someone with a more reliable truck if you cant deliver the goods.
spaces. Theyd rather pull more hose to reach a tank from the road than have to idle the time away commuting to and from a treatment plant. Please take a look at the 12 trucks vying for the Classy Truck of the Year title and choose your favorite. The roundup includes information on how you can let us know which truck you like best, and well take those votes into account when COLE Publishing judges sit down to choose a winner. That truck and its owner will be featured on the cover of the February 2014 issue of Pumper, the one distributed to thousands of visitors at the Pumper & Cleaner Environmental Expo International in Indianapolis. SPEAKING OF THE EXPO Also in this issue, I offer up a column of advice aimed at first-time visitors at the Pumper & Cleaner Expo. Part of our ongoing pre-Expo coverage, I share what Ive learned about effectively navigating the big show as I make my 10th journey next February. Gearing up for and heading to the Expo is an exhilarating experience, and there are clearly things you can do to increase your enjoyment and derive the most professional satisfaction from the event. I hope to see you there, exploring the latest equipment offered for the pumping industry and taking advantage of many educational opportunities. CALLING A DRAIN CLEANER THAT MEANS YOU Smart diversification can play an important role in driving your revenue to new highs. And sewer and drain maintenance might be a natural addition to your service offerings. We explore that option in both of our contractor profile stories this month. We head to the snow skiing mecca of Breckenridge, Colo., to visit with do-it-all pumpers Bill and Chris Tatro, of Snowbridge Inc. The brothers have found that broad diversification including commercial drain cleaning and, most recently, trenchless pipe repair help smooth out profits between a short but busy ski season and the rest of the year. Work can be slow to come when the population dwindles in off-peak periods, and offering a Swiss Army knife of services helps ensure profitability, they explain. We also learn about the process of combining septic pumping and plumbing services in reverse through the story of Tennessees Bucks Plumbing and Sewer. When Shane Buck took over his familys plumbing business a few years ago, he added septic services, bought out two local providers and quickly doubled the size of the company. The move raised cash, but also prompted the move to a larger facility and strengthened the long-term profit picture.
In general, pumpers are reporting theyd like to load more tanks between trips to the disposal plant, even if that means dealing with occasional weight issues and maneuvering bigger trucks into tighter spaces.
Inside this issue, youll see a story highlighting a dozen septic service contractors who recently took the plunge and ordered new or fully refurbished rigs, betting on their ability to land enough work to cover their costs and then some. They are the owners of the 12 Classy Truck monthly winners for 2013. They run the gamut from the 2012 Freightliner M114 bought by Ron Miller II of Miller & Company, Canton, Ohio, to a classic refurbished 1984 Peterbilt 359 put back on the road by Brad Miller, of B.E. Miller and Son Septic Services in Street, Md. As youll see in our roundup, most of the trucks carry big tanks, typically in the 3,500- to 4,000-gallon range, with the biggest being a 5,000-gallon steel tank added to a 2006 Kenworth T800 owned by Jeremy Hawkins of Blu-John Inc., in Cumming, Ga. One message Ive heard from these and other pumpers throughout the year: Bigger is better. In general, pumpers are reporting theyd like to load more tanks between trips to the disposal plant, even if that means dealing with occasional weight issues and maneuvering bigger trucks into tighter
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PLUMBING + PUMPING
Tennessees Shane Buck grows revenues and recaptures his familys heritage by adding septic work to his plumbing business By Doug Day
The Bucks Plumbing and Sewer Service team includes (left to right) Jamie Fox, Angel Delmoral, Caden Buck, Shane Buck, Kimberly Buck, Linda Buck, Jerry Buck, Donny Blaylock and Billy Sims. (Photos by Ty Kernea)
Profile
Bucks Plumbing and Sewer Service
Cookeville, Tennessee
OWNER: Shane Buck FOUNDED: 1960 EMPLOYEES: 6 SERVICE AREA: Putnam County and neighboring counties SPECIALTIES: Plumbing, sewer and drain cleaning, sewer line installation and repair, water heater installation and repair, septic system and grease trap installation and repair, backhoe service WEBSITE: www.bucksplumbingandsewerservice.com
hane Buck took over his familys longtime plumbing company a few years back and quickly doubled its size by adding septic pumping to his menu of services. Finding people who can switch-hit between the two specialties has been a challenge; one that left Buck a busy man as he tried to keep pace with customer demands. Buck, 37, is the owner of Bucks Plumbing and Sewer in Cookeville, Tenn., a city of 24,000 about 80 miles east of Nashville. His grandfather, Lester, started the company in 1960, offering both plumbing and septic pumping. Jerry, Shanes father, later combined Bucks with his own plumbing business in 1994 and stuck strictly to plumbing. Were the oldest family-operated company in Cookeville and the county, Shane Buck says.
(continued)
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Tennessee
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When he bought out his retiring father three years ago, Buck expanded the business back into pumping by also buying two other companies at the same time. One company, Buckeye Septic Tank, was started by my greatgrandfather in 1948, he says. It had been shut down for almost a year so I bought it. The other company was a backhoe service. ON THE MOVE We do all kinds of plumbing repairs. We started the pumping side and thats led to more work and more money, he says. The quick expansion immediately doubled his income and prompted a move into a larger facility a few miles from his original building. They also do about three dozen septic installations a year using conventional and gravelless We do all kinds of systems. The first thing Buck did plumbing repairs. after taking over the septic service We started the pumping side company was get a better truck, a and thats led to more 2000 Kenworth T-800 built out by House of Imports with a 4,000-gallon work and more money. steel tank and Challenger vacuum system from National Vacuum Shane Buck Equipment.
His 1999 International has a 1,500 gallon steel tank and vacuum from Transway Systems Inc. but its a bit under the weather right now. With the spring hiring of two more people, he was able to get another truck back on the road, a 1997 Freightliner FL70 with an 1,800-gallon tank and Moro pump. The company also has a small Bobcat backhoe and a John Deere 310E backhoe. The company has three drain cleaning machines from MyTana Mfg. Company Inc. along with an Electric Eel Mfg. hand-operated cleaner for sinks. A Pipehorn pipe locator from Utility Tool Company was purchased this summer. The next planned purchase is a jetting system mainly to serve Tennessee Tech University. Buck thinks he could also use another service truck to go along with his 2008 Dodge Sprinter.
Kimberly Buck works in the office, with 7-year-old son Caden looking over her shoulder. Technicians Angel Delmoral, left, and Donny Blaylock pump a septic tank at a home in Putnam County, Tenn.
NO LOW-BALLING HERE Amid all the changes, the one thing Buck hasnt done is alter his philosophy on charging enough money to turn a profit. He doesnt believe in low-balling to compete with other pumpers. Thats just the way hes handled the plumbing business over the years. If you do things right to begin with, word gets out. We dont just pump out the tank and run, we make sure the tank is clean. And the customers understand that you get what you pay for, he says. Most of the people I work for know me, know how I work, and theyre not price shopping, says Buck. Our trucks stay on the road all day every day, so Im not too concerned about being $10 or $20 over my competition. If you want it done right, my prices are my prices, and thats it, he says. But there are exceptions to his hard line on pricing. If I go to an elderly persons house and can see they live on a fixed income and dont have much money, Ill give them a break. That is the way I was brought up. Treat people the way you want to be treated. Word gets around when you do that. GETTING THE JOB DONE Buck enjoys getting out in the field, especially solving plumbing problems. He is licensed by the state, county and city for doing plumbing repairs and septic pumping and installation, but spends a lot of his time providing estimates and dealing with customers.
(continued)
Shane Buck heads for the cab of his Kenworth truck, built out by House of Imports, to head to a septic service appointment.
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Technician Billy Sims (left) works the ground in a trench while Jerry Buck operates a Bobcat excavator as the company installs a new sewer lateral at a home in Cookeville, Tenn.
Angel Delmoral uses a Ditch Witch trencher as part of site preparation for a new sewer line.
Finding someone who knows what theyre doing, is presentable, has a CDL, and who you can just turn loose is like finding a needle in a haystack. I dont mind training someone, but I just dont have the time. Shane Buck
Angel Delmoral runs the vacuum truck and does some plumbing work. Bucks sister, Jamie Fox, handles the phones and his wife, Kim, does the accounting and bookwork. Jerry Buck comes out of retirement now and then to take care of any backhoe work that comes up. Despite the extra work, Buck considers buying the septic business to be one of his best decisions in a long time. We do $450,000 to $500,000 a year, he says. About $325,000 of that now comes from plumbing. The rest is from 60 or 70 septic service jobs per month. His marketing includes a website he developed himself that features water facts, a blog, coupons and a list of services. I work on it when I can, he says. He also has a Facebook page and tries to post something every day or two, though he often doesnt have the time. We do telephone books and our trucks are rolling billboards. The diversification came quickly, which presents an important issue anytime you expand. Getting it all done, is the main challenge, according to Buck. Its hard to find people. Buck says he looks for the plumbing skills first, but the main barrier is the CDL license; many people dont want the hassle and restrictions that come along with it, such as medical certificates, extra testing, the lower blood alcohol limit and possibility of losing a job for a DUI in a personal vehicle, and the requirement to report all traffic tickets to their employer. HUMAN RESOURCES CHALLENGE Like all small-business owners, Buck finds himself putting in long hours to meet his customers needs. I fit it in somehow or another, but it may not be the same day they call. Pumping and sewer calls get the highest priority.
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Shane Buck is on the job at a home in Tennessee. I probably put in 60 or 70 hours a week. Pump truck driver Angel Delmoral normally clocks 55 hours or more. Things were going well earlier this year, until he lost two of his staff members. One left for the military, I knew he was leaving. The other one didnt work out. Between the four of us, we kept everything under control. We all made good money, and got everything done in a timely manner. He gets plenty of people stopping by looking for work. Finding someone who knows what theyre doing, is presentable, has a CDL and who you can just turn loose is like finding a needle in a haystack. I dont mind training someone, but I just dont have the time. Finally, a new and unexpected opportunity presented itself this year in the form of Donny Blaylock and Billy Sims. They both started working with Buck in May in a merger of sorts. Blaylock has his own plumbing company, where Sims worked, but had scaled back due to health problems. Blaylock is better now, so he and Sims went to work at Bucks Plumbing and Sewer, and are serving their old customers on the side. Oddly enough, Blaylock has ties to Bucks family. He worked for our family about 25 years ago, says Buck. My dad was the one who taught him how to pump. And now hes back as a plumber. Hes experienced and knows what hes doing so I can just put him in a truck and let him go. Two more people on the road makes life easier for Buck, and he plans to use the time to hit the bricks and recruit more business.
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CONTRACTOR PROFILE
ANYTHING GOES
If it involves cleaning, maintaining, repairing or building wastewater systems, Colorados Snowbridge Inc. wants a part of the action By Ken Wysocky
Chris Tatro, (left, holding a T & T Tools Inc. Mighty Probe) and Bill Tatro, owners of Snowbridge Inc., will take on just about any pumping and plumbing work for their neighbors in Breckenridge, Colo. (Photos by Carl Scofield)
Snowbridge Inc.
OWNERS: Bill and Chris Tatro FOUNDED: 1976 EMPLOYEES: 13
Breckenridge, Colorado
Colorado
o understand why Snowbridge Inc. provides so many services septic tank pumping; septic system installations; repairs and inspections; grease trap cleaning; residential and commercial drain cleaning; and trenchless pipe repair consider the companys location in Breckenridge, a skiresort community nestled in the Rocky Mountains about 80 miles west of Denver. Breckenridge is a remote community with a small year-round population that swells only when tourists arrive during the skiing season. As a result, Snowbridge, also a Roto-Rooter franchisee, must go farther afield for business, catering to customers as far as 75 miles away, and offer them a multitude of services to sustain business volume and avoid having expensive equipment sit idle. We dont have a lot of any one kind of work to do, so to stay busy year-round, we have to offer a lot of different services, says Bill Tatro, who co-owns the business with his brother, Chris. We couldnt survive just pumping septic tanks or doing inspections. Sometimes it feels like we do way too many things, and other times it feels like we dont do enough. DO IT ALL Offering diverse services provides other benefits, too, says Tatro. First of all, customers prefer a company that provides opportunities for one-stop shopping. Secondly, it gives the company better control over scheduling because crews dont have to wait for, say, a
SERVICE AREA: 75-mile radius around Breckenridge SPECIALTIES: Septic and grease trap service; septic system inspection, installation and repair; residential and commercial drain cleaning; pipe-bursting and relining WEBSITE: www.snowbridgeinc.com
tardy excavation subcontractor to arrive for a septic-system installation. And thirdly, it creates independent revenue streams that can help offset slow times in other service segments, not to mention minimizes giving away work to subcontractors. We like to be the only company a customer needs to call, Tatro says. What starts off as a drainline problem might turn out to be a broken sewer pipe, which we can fix for the customer and keep that revenue in-house some of our best jobs come from service calls. Many times, service diversity keeps your customers from looking around and hiring somebody else because you can do the job and do it fast. Before we started doing our own repair work, wed refer the work to someone else, he adds. We might go out and do a $300 or $400 job and give away $5,000 to a subcontractor. So adding services such as excavation and sewer repairs [pipe bursting and relining] has definitely added revenue streams to our business in the last seven or eight years. SEPTIC-PUMPING ROOTS Tatros entrepreneurial father, Bill Jr., a former dump-truck driver, and his mother, Cheryl, started the business in 1976 after a local operator retired. To fill the void, they bought a vacuum truck and started pumping septic tanks. Back then, the company also rented and serviced portable restrooms, says Tatro, who started working for his parents when he was 12, washing and repairing restrooms, then eventually doing deliveries and pickups, too. When Tatro turned 17, he started broadening his experience, doing everything from septic
We might go out and do a $300 or $400 job and give away $5,000 to a subcontractor. So adding services such as excavation and sewer repairs [pipe bursting and relining] has definitely added revenue streams to our business. - Bill Tatro
Machine operator Noah Gauss runs a rented John Deere 130 G excavator during a sewer line replacement job.
Chris Tatro,left, aids workers from another industrial cleaning company as they transfer waste in the Showbridge Inc. yard.
Left: Owner Bill Tatro views excavation work for a sewer line replacement project. Below: Bill Tatro and other Snowbridge workers clean a septic system filter as part of a maintenance and repair job.
pumping runs to sewer and drain cleaning. Hes been a full-time employee for the last 10 years, and he and his brother bought the business in 2009. Bill is president of the company; Chris serves as vice-president. The companys roster of equipment has grown considerably over the years. It now includes a 1992 Mack truck (nicknamed Maxine) with a 3,000-gallon steel tank made by Cusco Fabricators Inc. (a Wastequip company) and equipped with a 400 cfm Masport pump, a full-opening rear hydraulic door and a vibrator unit. Thats for removing sand waste from carwash pits, Tatro notes. Snowbridge also relies on a 2000 International 4900 (nicknamed Rosie), equipped with a 2,000-gallon steel tank and a 400 cfm Jurop pump. Tatro says that owning one smaller truck was a necessity because many remote customers are accessible only via narrow roads and entry points. A lot of the driveways here are just goat trails, he says. The terrain is very steep. And after we get 30 inches of snow, the roads get even narrower. Rosie is great because shes a little more nimble than Maxine.
(continued)
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SEPTIC BUSINES ON THE WANE HIGH-ELEVATION CHALLENGES Going forward, Snowbridge faces a significant challenge: dwindling The high altitude creates operational challenges, too. Driving to septic numbers of septic systems as more and more homeowners switch to rapidly customers is difficult in winter, when roads through mountain passes are expanding sewer systems. treacherous. Moreover, the thin air robs some power from things like truck In the meantime, its a positive for us because customers are taking engines and pumps. better care of their systems to avoid the expense of switching over to In general, everything we use has to be a little bit bigger and possess a sewers, Bill Tatro points out. But eventually those little bit more horsepower than what youd run systems will fail. And the price of putting in a new at lower elevations, Tatro says. Diesel engines In general, everything we septic system here is about $30,000 because of the must be turbocharged or they dont work well. very tough [excavating] conditions. Theyre called the A vacuum-truck blower that pulls 27 use has to be a little bit Rocky Mountains for a reason. inches Hg at sea level pulls only about 16 or bigger and possess a little bit Eventually, there wont be enough septic 17 inches at high elevations, and a traditional vane customers to support the industry here some pump generates about 30 to 40 percent less vacuum more horsepower than what youd people are going to go out of business, he power, explains Chris Tatro. You have to keep run a lower elevations. Diesel adds. in mind that sometimes were up at 12,000 feet, engines must be turbocharged But by pushing hard for diversification pumping grease traps and septic systems at resorts, or they dont work well. coupled with the companys good reputation as well as pumping outhouses for ski resorts and the and longevity in the community the U.S. Forest Service, he says. At times, we may have to - Bill Tatro Tatro brothers are doing their best to ensure that use 90 feet of hose, which makes it even tougher. Or Snowbridge wont be one of those companies. a tank were pumping out might be located 30 or 40 Weve really tried to diversify so that when feet below the truck. certain revenue streams get smaller, others get bigger, Bill says. Slowly, To counteract the reduction in vacuum power created by longer, uphill most of the septic systems in this county will go away, except in outlying hose runs, crews use a pressure-lift device called the Power Booster, made areas. But our strategy is to diversify again, this time into trenchless pipe by Pressure Lift Corp. Typically placed between the first and second sections repair and sewer-line installations. of hose, it acts like an air pump, generally adding supplemental vacuum power of about 20 cfm at 90 psi, Chris says. To clean drainlines, the company also owns a US Jetting 4025 water jetter. It sits inside a heated and insulated 14-foot box body, made by Supreme Corp. and mounted on a 2007 Sterling Acterra chassis. The truck also carries a 600-gallon water tank and the jetter produces pressure of 4,000 psi at 25 gpm. TOOLS OF THE TRADE In addition, the truck also carries three RIDGID pipeline-inspection push cameras and two small cable drain cleaning machines from RotoRooter. Technicians use jetting nozzles made by Shamrock Pipe Tools Inc. and Warthog nozzles from StoneAge Inc. The company also owns a lateral pipe relining system made by LMK Technologies and a lateral pipe-bursting machine made by Pipe Genie Manufacturing. Snowbridge also uses probes and tools from T & T Tools Inc. Both vacuum trucks carry jetters (with pumps from Giant Industries and Cat Pumps) and have 200-gallon and 300-gallon water compartments integrated in the tanks. The jetters come in handy because sometimes [drainfield] lines are back-pitched or the tee is clogged, or we open the cleanout and the line is holding water, Tatro explains. We charge an additional fee to clean the line the jetters are great because its better for us to do it right away, rather than have to make a second trip. Snowbridge septic crews also use the onboard jetters to clean dosing tanks. Tatro says most septic systems in the companys home area of Summit County feature three-compartment systems. When crews pump out tanks, they wash out the dosing compartment and effluent filters to keep the third compartment as clean as possible. The company also owns two Crust Busters, made by Schmitz Brothers LLC one for each pump truck. Without them, I think most of our staff would quit, says Chris Tatro. We use them for almost everything we pump, from septic tanks to grease traps to car-wash bays. Sand is a very hard material to pump anyway, so if we can work it into a slurry, its a lot easier to move it. The Crust Busters probably save us a half hour per job, which really adds up over time.
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Cat Pumps 763/780-5440 www.catpumps.com Crust Busters/ Schmitz Brothers, LLC 888/878-2296 www.crustbusters.com
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RIDGID 800/769-7743 www.ridgid.com Roto-Rooter Corporation 800/848-3375 www.rotorooter.com Shamrock Pipe Tools, Inc. 800/633-7696 www.shamrocktools.com StoneAge, Inc. 866/795-1586 www.stoneagetools.com Supreme Corporation 800/642-4889 www.supremecorp.com T & T Tools 800/521-6893 www.mightyprobe.com
(See ad page 62)
Giant Industries, Inc. 800/633-4565 www.giantpumps.com Jurop www.jurop.it/eng LMK Technologies 888/433-1275 www.lmktechnologies.com Masport, Inc. 800/228-4510 www.masport.com
(See ad page 3)
Pipe Genie Manufacturing 877/411-7473 www.trenchlessamerica.com Pressure Lift Corporation 972/355-0550 www.pressurelift.com
(See ad page 66)
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EXPO ADVICE
Marking my 10th Pumper & Cleaner Expo, here are nuggets of advice Id give first-time visitors to the biggest and best environmental services trade show By Jim Kneiszel, Editor
hen I pull the car into downtown Indianapolis in February, it will mark the beginning of my 10th Pumper & Cleaner Environmental Expo International. It doesnt seem so long ago that I was on my first trip to the Expo in Nashville in 2005. I couldnt believe the enthusiasm I saw from the moment I stepped off the airplane. Vee love za pumpas, a woman with a thick German accent said, greeting me in the airport. From that airport worker to the hotel hospitality staff, and from the exhibitors to regular Expo attendees theres a thrill and excitement every time the show rolls around. Its been the same in Nashville, Louisville, and now my new personal favorite Expo venue in Indy. After walking the exhibit hall for three days and while Im making the car ride home to Wisconsin, my mind sometimes wanders to the advice I would give first-time Expo attendees to make their trip to the industrys biggest show more enjoyable. What tips could I impart that would help them get the most out of the trade show experience? This year, I decided to jot down some of my ideas for first-timers and experienced Expo attendees alike and present them before the big event. I hope at least one of these nuggets from an Expo veteran will be helpful come Feb. 24-27 at the Indiana Convention Center: GET COMFORTABLE Hitting the Expo is more about endurance than speed. With four days (Education Day and three exhibit days), you have time to slow down and take it all in. But you should be prepared to feel refreshed and ready to go every morning. My first tip is to wear comfortable shoes and have two pairs so you can alternate by days. I buy one new pair of quality shoes every winter and break them in for Expo duty. You dont want tired, sore feet to take away from your experience. Also remember to drink plenty of water and bring along lip balm. The dry indoor air at a trade show can be dehydrating. Ample snacks and refreshments are available at the Expo. Its also good to step outside for some fresh air a few times a day. And though theres so much to do and see with your industry friends after show hours, be sure to get plenty of sleep. When you get up in the morning, have a good breakfast, as your mother always told you. HAVE A SYSTEM TO COVER THE EXHIBIT HALL The vast exhibit floor can be an imposing sight when you enter the Indiana Convention Center. One look at the show floor map can also have a paralyzing effect on the first time visitor. A systematic approach to working the exhibit hall will ensure you dont miss a vendor you really wanted to see and keep you from passing unnecessarily through the same area multiple times. I recommend grabbing a map at the registration area and studying it before charging into the hall. Make a mark at all the booths that are mustsees, including your existing vendors, all When youre planning your time at the Expo, it can be helpful to those that carry a product youre interested take a systematic approach to in purchasing or new technologies youre working the exhibit floor. It will interested in considering for your business. Then divide the exhibitor map by the help you get to all the vendors you really want to see and keep number of days you have at the Expo. If you from passing unnecessarily youll be there all three days, draw a grid through the same area multiple of three areas to cover. Alternately, you can times. (Photo by Luke Laggis) color code the booth markings to make sure you hit the most important companies in the time you have allotted. The key is to organize your visit to accomplish all of your priorities. DONT MISS OUT ON EDUCATION OPPORTUNITIES Some visitors come just to see the exhibits, and with good reason. You wont see this extreme collection of environmental services equipment anywhere else. But if you ignore the education opportunities the Expo has to offer, youre leaving some professional value on the table. Education Day, on the first day of the Expo, features dozens of classes with some of the industrys best teachers and presenters. The seminars can often be used to satisfy ongoing training requirements from your state. Or you can attend a variety of marketing sessions that will help you promote and grow your business. Also, you may walk into a class that introduces you to the next service your business
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can provide to customers. Take time to read the seminar descriptions in the Expo guide and plan your day. And remember, a host of seminars and demonstrations continue the days after Education Day. SEE WHAT YOUR REGULAR VENDORS HAVE TO OFFER You might say, I already know my existing vendors and what they carry. So I should spend my time visiting new exhibits. Thats true to a degree. But relationship building has always been and will continue to be a big key to success for small businesses. You need face time with the rep that supplies your equipment and inventory of consumable items to make sure you are always top of mind with them in times of need. Also, an annual sit-down with your suppliers can push you to ask questions, inquire about bulk discounts and look for suggestions about how you can run the business more efficiently. The Expo is a great time to make suggestions for updates to vendors products, learn about new innovations and hear about new applications for products you use as a matter of routine. BUY IT OFF THE FLOOR Do you drive to the Expo? If you typically fly, can you think of an advantage to driving to Indy this time around? The Expo floor is filled with the latest and best products some 500 exhibitors have to offer, and the manufacturers often want to sell displayed equipment so they dont have to transport it back home. That means youll find good deals on exhibited equipment. Ive talked to contractors who come to the Expo every year intending to purchase a new piece of equipment and either haul or drive it back home. They know exhibitors spec out show equipment with quality in mind and look for a discount on great new equipment. If youre out for customization, buying equipment off the show floor might not be the best approach for you. But if you see something you really like, you might be able to hook it up to your hitch and go after the event is over.
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Hitting the Expo is more about endurance than speed. With four days (Education Day and three exhibit days), you have time to slow down and take it all in. But you should be prepared to feel refreshed and ready to go every morning.
FIND A FRIEND AT THE ROUNDTABLE DISCUSSIONS Many longtime visitors to the Expo have tapped into a little-known networking secret that has paid major dividends. Theyve met a contractor from another part of the country who operates the same kind of business, and now have a trusted friend to strategize with. Im sure you would often like a friend in the industry to act as a sounding board for your ideas. But the last person you want to turn to is your direct competitor on the other side of town. Thats where the Expos roundtable discussions offer untold value. The breakfast roundtable event on Feb. 27 groups contractors by topic and type of company, creating a perfect opportunity for you to meet others facing similar business challenges. Ive heard from many attendees whove forged lifelong friendships from these networking opportunities. These contractors keep in touch throughout the years and across the country, then meet up every year to enjoy the Expo experience together. A FINAL WORD I hope these tips help you build a memorable and successful visit to the Pumper & Cleaner Expo. Do you want to talk some more? If so, youll find me at the editors booth near the registration area during the 2014 Expo. See you there!
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Patrick Valtin
Patrick Valtin is the author of No Fail Hiring and a management and human resources trainer. For more information, visit www.nofailhiring.com.
You dont build iPhones and personal computers, but you can still make the hiring principles of tech giant Apple Inc. work for your local service business By Patrick Valtin
im was the perfect candidate for a sales position, with many years of experience and excellent communication skills. But the manager at XYZ Pumping Co. had some reservations during his job interview. Jims strong focus on results right now and a certain aggressiveness that could upset prospective customers were some of the weaknesses he was concerned about. Yet Jims responses regarding topics like dedication to excellence were on target. He sold himself like never before and got hired. Four months later, Jim was fired for lack of dedication and, worst of all, for lack of honesty in his intentions. The manager made a hiring decision on what he saw and heard at the moment. He was swayed by Jims salesmanship and fooled by Jims hidden intention: to get the job no matter what needs to be said. This is not an uncommon outcome, but there is another way to ensure a better employee fit for the open position.
Future-minded. Apple employees are driven by the companys vision of the future, and they contribute every day to creating the future, more than just beating the competition. The eagerness to create, not follow, the future is a vital attribute observed in top employees, no matter the industry. Passion-minded. Steve Jobs first principle was: Do what you love. People are hired because they appreciate the industry and the company. Applicants who do not demonstrate this feeling will never make it. Engagement-minded. The majority of Americans are not engaged in their workplace. Apple management is strict on employees level of commitment. Committed individuals make the difference in competitive conditions. Excellence-minded. Steve Jobs was known for his passion for perfection. The company always tries things out until they are perfectly done. The same attitude is expected of every employee. Applicants who do not share that passion for excellence do not have a chance. SOFT SKILLS The points above are all personality-related attributes, or soft skills. They do not always guarantee performance. But the chance of selecting productive people is much higher when focusing on these vital soft skills. To avoid falling in the momentary personality trap as the manager in the opening example did you should also focus on these two basic soft skills: Honesty. Did you know that one third of all business failures in the United States are due to employee theft? Also, 95 percent of all U.S. companies are victims of theft, and yet only 10 percent ever discover it. Everybody recognizes the importance of honesty, so it would make sense to evaluate it prior to evaluating any other soft skill, wouldnt it? Strong indicators allow you to evaluate honesty, including gaps in work history, contradictory data between a resume and a job application, and negative reaction or embarrassment from the applicant to any challenging questions you may ask. Willingness. According to the U.S. Department of Labor, more than 87 percent of employee failures are due to unwillingness to do the job. You cant force someone to do something if they do not want to. Such individuals will do what you want to keep their job, but they will not put their heart into it. Most applicants will tell you they are willing, of course. The key to finding out if they are honest is to ask them to prove it. Ask them to give you specific examples of when they have been willing to work hard, learn something new, work under tough conditions, etc. A FINAL THOUGHT So hire the Steve Jobs way. But dont forget these two basic attributes in the process. Let applicants know that your company values imply honesty and willingness/positive attitude as primary criteria for hiring, no matter the position. Lack of either is enough to be considered unqualified.
Most applicants will tell you they are willing, of course. The key to finding out if they are honest is to ask them to prove it. Ask them to give you specific examples of when they have been willing to work hard, learn something new, work under tough conditions, etc.
THE STEVE JOBS PHILOSOPHY Steve Jobs, the late cofounder and CEO of Apple Inc., was an unconventional leader in many respects. His reputation as the best entrepreneur of our time can be summarized in a few words: he and his top execs never compromised on the talents and qualifications required of their employees. He personally interviewed more than 5,000 applicants during his career. But he and his executives considered very different qualities in people than most business owners do. While youre running a vital service business and not a titan of high technology, you can still adapt Steve Jobs ideas to meet your needs when looking to attract quality employees and avoid troublemakers. To help you in the hiring process, here are Apples main selection attributes. Vision-minded. Everyone joining the company must have a clear picture of its vision and agree to live by it and with it every day. When you hire people who dont seem to care about your companys vision, you may end up letting them go in the future. Innovation-minded. Steve Jobs emphasized the importance of hiring people who are innovative willing to create something from nothing. Applicants are first chosen for their ability and willingness to be innovative or creative, rather than for their technical competence.
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Rules and Regs is a monthly feature in Pumper. We welcome information about state or local regulations of potential broad interest to onsite contractors. Send ideas to editor@pumper.com.
daho officials are working on rules to provide for septic system setbacks from surface water. The draft model was based on the ability to limit the discharge of phosphorus. According to the Idaho Department of Environmental Qualitys synopsis of the draft regulations, it will use a software tool to account for effluent and groundwater quality, and characteristics of the drainfield, aquifer and surface water bodies to calculate the appropriate setback. The new regulations do not address nitrogen, which continues to be governed by existing rules because systems that reduce nitrogen do nothing to reduce the amount of phosphorus. New Mexico New state liquid waste regulations went into effect Sept. 1. The changes include: Revised calculations to determine if a system will be permitted under the Liquid Waste Regulations or require a Groundwater Discharge Permit. Changes in drainfield sizing.
Recalculations of sidewall credits and drainfield product credits. Changes in maintenance and monitoring requirements for advanced treatment systems. Recalculations for design flows for both residential and commercial systems. Pennsylvania The state Department of Transportation has decided to add or increase weight restrictions for about 1,000 bridges in the Commonwealth. The move could affect septic service companies and others carrying heavy loads. The move affects eight bridges in Erie County and 20 bridges in Crawford County, each of which has been classified as structurally deficient. Utah The state has clarified and rewritten its Onsite Wastewater System administrative code (R317-4). Details of the code are available at www. waterquality.utah.gov/Onsite/index.htm. The rewrite was designed to make the code easier to read and understand, and quicker to navigate to specific sections. The changes were effective Sept. 1. Wisconsin Some residents in central Wisconsin will soon see costs double to empty holding and septic tanks. According to officials in the Marshfield area, the cost increase is due to the need to treat the septage before applying on agricultural fields. Septic service contractors are currently charged a fee at the city wastewater plant for disposal. To apply the waste to an agricultural field, the septic company must pay for additional labor and treatment supplies such as lime, testing equipment and increased truck maintenance, according to the state Department of Natural Resources, which enforces the regulations related to septage disposal. The DNR is working to educate licensed businesses and certified haulers about the regulations. Connecticut Contain your bamboo or run afoul of the law! One species of the popular plant is beginning to cause problems such as ruined septic systems and damaged foundations, so the Connecticut General Assembly has passed a law holding those with running (yellow grove) bamboo responsible for any damage it does. The plant can grow 40 feet tall and its roots can spread 20 feet a year; its been known to grow up through asphalt streets. The law requires running bamboo to be contained to prevent spreading, or it must be planted at least 100 feet from a public right of way or other properties. Those who sell it are also required to educate consumers about the plant and how to control it. Besides the civil liability, violators are subject to a $100 fine. Several communities in New York have reportedly passed local ordinances to deal with the bamboo problem.
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Dennis Bass of Bass Reddy Rooter goes to Expo every year to see what latest industry innovations can do for him. The best tool Ive come across in several years is AfterShock. AfterShock has helped me to remediate drain elds and chamber systems, saving my customers thousands on excavation and replacement of septic components. Ive saved greaseclogged elds at restaurants, overloaded elds at schools, and of course residences. Since the introduction of AfterShock soil absorption restorative in 2009, drain elds all across America have been remediated by this great product. Jeff Nest, a contractor in Maine went so far as to say, Im going to sell my backhoe and use AfterShock all the time instead. (He was joking about the backhoe, but he loves the job done by AfterShock.) A contractor in Pennsylvania gushed, Ive been waiting for this product my whole life! A contractor in Ontario says, AfterShock is working great in the tile bed that receives our portable restroom waste. Coast to coast and in Canada, AfterShock is saving homeowners thousands in replacement costs.
QUESTION:
I land-apply septage and have one neighbor who wants to complain to the health department. The health department has told him he has no legitimate complaint and that I am in compliance with all rules. Has anyone else had this problem and how did you address it? I dont want him to go to the media and other neighbors and cause a big stink.
ANSWERS:
I would have a water well installed between the application site and your neighbor, and tell him he can test the water anytime he wants. We did land disposal in Massachusetts for many years and never had a problem with the sewerage getting into the groundwater. Now I pay about $10,000 on a busy month for disposal. They want everything to be disposed of at a sewerage treatment [plant] in Massachusetts. I suspect they know that disposing septage in this manner is not a problem, and that the big concern is that someone may dispose of something hazardous. So they want it going to the treatment plant where every load is sampled. Oh yes, they also make some money on the disposal fees. If you were spreading animal manure nothing would be said. As soon as people know you are applying human waste, they freak out. It is just the average persons reaction. Are you liming your septic waste before land-applying? This helps with pathogen requirements and reduces vector attraction. If done properly, it also takes care of smell complaints. Do you clean up all the garbage/feminine products/condoms, etc.? I have been using lime since 1994 with very few problems. Here is a link to the U.S. Environmental Protection Agency 503 rules on land application: http://water.epa.gov/scitech/wastetech/ biosolids/503pe_index.cfm.
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Pumper December 2013
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MONEY MANAGER
Erik Gunn
Erik Gunn is a business writer in Racine, Wis. Readers may direct inquiries to him by contacting this publication at 800/2577222 or e-mailing editor@pumper.com.
There are some important changes to understand when it comes time to pay Uncle Sam for the year just ending
e like to think of the end of the year as a festive occasion, but its something else, too: the opening to tax season. As you get ready to file your 2013 tax returns, neither you nor your financial advisor should forget about some specific provisions that will ensure you get the maximum savings allowed on your 2013 bill. And although you might not be happy about it, you also will need to know about changes that could increase your bill as well. If youre reading this before New Years Eve, you may still have time to take some actions that can benefit your operations overall tax picture. To review the most important issues that are likely to affect your taxes for 2013, I spoke with attorneys John Barry and Patricia Hintz. Barry and Hintz, who specialize in tax-related matters, are partners with Quarles & Brady, a Milwaukee-based corporate law firm with experience in a wide range of business areas. As always, this column alone never substitutes for advice from a legal and financial professional who has a direct relationship with your business. If you dont already work with a business lawyer, certified public accountant or other qualified professional to keep your business at its best, its long past time for you to seek out that assistance. EQUIPMENT EXPENSES If your business made some substantial investment in new equipment, right now, 2013 is officially the last year that two particular provisions will be in place that could save you significant amounts of money. The first is what tax pros call Section 179 expensing. That refers to a special provision allowing companies to take a tax deduction for new equipment all at once in the year it is bought, rather than having to spread the deduction over several years as the asset depreciates. If your business bought new equipment in 2013 and if your total purchases of equipment for the year did not exceed $2 million you can deduct up to $500,000 of those purchase costs in their entirety on the 2013 taxes, Barry says. If youve spent more than $500,000 on equipment, theres an alternative break available above that threshold. Its called bonus depreciation. Barry explains that even if you cant take the immediate deduction on the whole purchase that you can under the Section 179 provision, under bonus depreciation you can deduct immediately 50 percent of the cost of new equipment. Next year, bonus depreciation is scheduled to go away completely, and the cap for the Section 179 provision would revert back to $25,000 from $500,000. Its possible that Congress will renew both of those breaks; the lawmakers have often done that with popular tax provisions, and they could even do it retroactively later in 2014. But you cant count on that, Hintz and Barry note.
BUILT-IN GAINS TAX Another timely provision affects only businesses that have changed their corporate status in a particular way in the last decade or less: those that have converted from C corporations to S corporations. Under the usual rules, an S corporation that converted from C in the last 10 years, then is sold to new owners, could have been subject to a double tax when you sell the assets of the business, Barry says. To avoid that, the converting company would have had to wait 10 years after the conversion before it was sold to a new owner, in order to avoid two levels of taxes on the sale, he continues. That waiting time was shortened a few years ago to five years. But that provision expires at the end of 2013, when the rules will revert to the old standard. If you know you may want to be selling the company in the next year, you may want to sell at the end of 2013 before the waiting time goes to a 10year period, Barry says. This particular issue, however, only affects operations that have converted from C corporations to S corporations in the relevant time period. Many operations in the service plumbing or septic pumping business are either LLCs or they have always been S corporations and so arent affected. But if yours is one of those businesses that converted to an S from a C, youll want to make sure you understand this provision especially if you hope to sell the business. ITS PERSONAL Your personal taxes are also affected by your business. For one thing, if your business is an S corporation or an LLC, the income all flows to your personal bottom line to be taxed. And as a result of Congressional action early in 2013, that bottom line is going up for the wealthiest taxpayers. Since 2001, the highest marginal federal tax rate has been 35 percent of income. In early 2013, however, Congress agreed to raise that to 39.6 percent for those people with an adjusted gross income (AGI) of more than $400,000 if filing singly and $450,000 if married and filing jointly. Those same taxpayers will also pay more taxes on the profit from the sales of investments commonly called capital gains. Capital gains tax rates have been at 15 percent for everyone; they will go up to 20 percent for the over $400,000/single, $450,000/married earners. Two other provisions also raise taxes on the wealthiest and in fact could push some people into those higher 39.6 percent categories. For people whose AGI is more than $300,000 if married and filing jointly or $250,000 if single, itemized deductions will be reduced by 3 percent of their AGI. (The reduction is capped at 80 percent of the itemized deductions, though.) Affected deductions include those on mortgage interest, state and local taxes, and contributions to charity, among others.
50
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Certain deductions on investment interest expense, casualty losses, medical expenses or gambling losses will not be affected by the reduction, however, Hintz says. (Also, deductions not taken on Schedule A of the Form 1040 income tax form are not affected, she said so, for instance, deductions would not be reduced for business expenses that an independent contractor claims on Schedule C). The personal exemption is also phased out, starting with taxpayers with an AGI of more than $300,000 (married/joint) or $250,000 (single). For married taxpayers with an AGI of $422,500 and single ones with an AGI of $372,500, the personal exemption is completely eliminated. HEALTH REFORM The 2010 Patient Protection and Affordable Care Act takes full effect in 2014, and in the interim, some new tax-related provisions have been kicking in. Hintz says a Medicare surtax of 0.9 percent on wages for people with an AGI of more than $250,000 (joint) and $200,000 (single) began in 2013. Employers should make sure they have complied with this rule if they have any employees in those high brackets. Payroll services and bookkeeping software should reflect that change for calculating the withholding of highly paid employees. But if your business pays you (or any individual employee) over those thresholds and you have not been withholding, get ready not just for an additional payment on your tax return but a penalty as well. Another ACA-related change doesnt directly affect your taxes, but if you pay employees and issue W-2s, it will affect that process. The law requires, beginning with 2013, that employers providing health benefits to workers list on their W-2 the dollar value of those benefits. The benefits and
their value are not taxable, but the information is deemed important for employees, Hintz explains. But ACA has provided some additional tax benefits to business owners, Hintz noted. Since 2010, small businesses with 25 or fewer full-time-equivalent employees and providing health insurance to their workers have gotten a tax credit on the insurance premiums. A tax credit, she notes, is different from a tax deduction, because while a deduction lowers your income for tax purposes, a credit actually takes money off of your business tax bill. For 2013, the credit for qualifying employers is 35 percent of the money they paid for employee health insurance premiums. In 2014, the credit rises to 50 percent but with a restriction: Only insurance plans purchased through the Small Business Health Options Marketplace will qualify for that credit. One other element of the ACA that has worried some employers has been the requirement for companies with 50 or more full-time equivalents to provide health insurance or pay a penalty. The penalty, however, has been delayed one year until Jan. 1, 2015, Hintz pointed out. And it doesnt affect employers with fewer than 50 full-time workers in any case. FOREWARNED, FOREARMED There may be other particular tax changes that affect your unique circumstances. Thats why, as noted earlier, its critical for any business to have access to a top accounting and financial professional to whom it can turn for advice and help. But if you get on top of your tax returns now, youll be that much more prepared for the year ahead.
51
1 Year
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Swivel Joints
Hycon Valves
Penetrators
1/4"-15.......... $24.00 3/8"-15.......... $33.00 1/2"-25.......... $46.00 1/2"-25LT ...... $49.00 3/4"-12.......... $59.00 3/4"-12LT ...... $69.00 1"-12............. $72.00 1"-12LT ......... $84.00
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Steel Sand
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Skid Mounted w/at blades................ $1175.00 w/concave blades........ $1198.00 w/spiral blades .............. $118.00 Donut Mounted w/at blades................ $1125.00 w/concave blades........ $1160.00 w/spiral blades ............ $1160.00 Lateral Mounted w/at blades................ $1020.00 w/concave blades........ $1075.00
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Clamps
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A mix of high-tech new and refurbished classic rigs engineered to tote septage from several jobs on a single run dominate the classy truck monthly winners for 2013 By Jim Kneiszel
omething old and something new and big and brawny are the themes for the 2013 Classy Truck of the Year competition. Our 8th annual contest to determine the classiest truck from our stable of 12 monthly winners offers an eclectic mix of new rigs sporting all the latest technology and cab comforts, as well as refurbished Kenworths and Peterbilts that give a shiny new take on big and bold classic models.While they all have beautiful paint and graphics, with chromed accents to catch the eye, this collection of trucks is definitely built for the grueling work of pumping septic tanks and grease traps. They are practical, first and foremost, with ergonomic placement of components and features used daily by hardworking technicians. They boast heated valves in cold climates and rugged suspensions and durable powerplants when running in rough terrain. They are purpose-built to provide years of trouble-free service. And most of the trucks show a trend toward bigger tanks on rigs that haul septic waste all day. Owners and their drivers appreciate being able to make multiple stops to take on septage or grease before having to haul loads for disposal. Most have 3,500-gallon-plus tanks and durable pumps that will move a lot of waste on a daily basis. Which is the top Classy Truck from 2013? Your vote will help a panel of judges at COLE Publishing choose the winner. The Classy Truck of the Year and its owner will be featured on the cover of the February 2014 issue of Pumper, the issue distributed at the Pumper & Cleaner Environmental Expo International. We invite you to review our monthly winners. Then go to www.pumper.com to cast a ballot for your favorite truck. You have until Dec. 20 to make your vote count. One vote per IP address allowed.
MARCH
JANUARY
FEBRUARY
APRIL
Blu-John Inc.
Cumming, Ga.
Jeremy Hawkins added a refurbished 2006 Kenworth T800 with a new 5,000-gallon steel tank built out by House of Imports. The former over-the-road sleeper rig is powered by a Caterpillar C-13 530 hp engine tied to a 10-speed Eaton Fuller transmission. Vacuum comes from a water-cooled 420 cfm Jurop pump. Detailing is from Wrappid Grafix. Driver John Wayne Gaydon uses the big rig for commercial septic tank accounts.
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MAY
AUGUST
JUNE
SEPTEMBER
NOVEMBER
Tidy Services
Roanoke, Va.
Alex Phillips added a 2001 Sterling built out with a 2,000-gallon steel tank and Fruitland RCF500 pump by Abernethy Welding. The truck was previously used to haul drilling pipe and the original bed was removed and the frame was shortened. It is powered by a 275 Caterpillar 3126 engine tied to a sixspeed Fuller transmission. The truck is used for residential and commercial septic service.
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Six historic districts showcase active art and music scenes for visitors to the Pumper & Cleaner Environmental Expo By Sharon Verbeten
ounded and platted in 1821, Indianapolis (population 876,804) is known for being located at the Crossroads of America. And its varied tourist attractions are just part of what make Indy a unique and thriving city. According to Lisa Wallace, communications manager, conventions and meetings for Visit Indy, Visitor favorites include the green space, canal and attractions conveniently located in White River State Park steps away from hotels. Two newer attractions include the Dallara IndyCar Factory and our Cultural Trail, an innovative project connecting visitors on bike or foot with hotels, restaurants and eclectic neighborhoods throughout the city. The Indianapolis Museum of Art is also popular with prominent works of art inside and 152 acres of gardens and grounds outside that house the original [Robert Indiana] LOVE sculpture. New attractions include Those are just some of the Dallara IndyCar the attractions located in the citys six distinct cultural Factory and our Cultural Trail, districts. These include Broad an innovative project connecting Ripple Village, The Canal visitors on bike or foot with and White River State Park, Fountain Square, Indiana hotels, restaurants and eclectic Avenue, Mass Ave. and the neighborhoods. Wholesale District. Nestled in these districts are public art, Lisa Wallace galleries, museums, shops and recreation. Four of the six districts are conveniently located downtown, the site of the Pumper & Cleaner Environmental Expo. SEE IT ALL Broad Ripple Village is set against the backdrop of public art, graffiti murals and green spaces. Its the ideal venue for those adventuresome souls who enjoy art, creative spaces and ethnic foods. Shopping options include works by local artisans, as well as vintage furniture and collectibles. The Indianapolis Art Center and the ARTSPARK outdoor laboratory are located in Broad Ripple. The Canal and White River State Park are more for history and outdoor lovers. Limestone walkways and American Indian art are part of the experience in this district. Scattered throughout the Canal and 250-acre White River State Park are some of the citys most inspiring museums and attractions. The Canal Walk on the waterfront provides an urban respite for fitness enthusiasts and serenity seekers. Also in this district is the Indianapolis Zoo, the Eiteljorg Museum of American Indians and Western
Broad Ripple Village is located just north of downtown. The village has eclectic boutique shopping, art galleries, locally owned restaurants and a lively bar scene, as well as The Indianapolis Art Center. (Photos courtesy of Visit Indy, www.visitindy.com.)
The phrase on the Fountain Square website says it all about the district: Funky. Artsy. Retro, with vibrant lights, nightlife and fun-loving crowds.
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Mass Ave. is the citys arts and theater district, including five performing arts theaters. Shops feature local artists works, and an array of original outdoor art greets visitors. Wholesale District brings an urban excitement to the city with marquees, tuxedoed doormen and a mall to delight shoppers the twoblock, four-story Circle Centre mall. This is the heart of the business district, home to historic buildings, massive skyscrapers and the Indianapolis Symphony Orchestra and Indiana Repertory Theatre. The Bankers Life Fieldhouse is home to the National Basketball Association Indiana Pacers and the Womens NBA Indiana Fever. Lucas Oil Stadium hosts the National Football Leagues Indianapolis Colts. Art, the Glick Indiana History Center, the Indiana State Museum and the NCAA Hall of Champions. A Mass Ave. outdoor patio beer garden one of the great meeting places in this eclectic neighborhood.
Fountain Square is a historic community spotlighted by a town square and central fountain, evoking images of a European city. It is a literary and artistic haven and home to more offbeat activities like duckpin bowling and swing dancing. More than 75 artists call the Wheeler Arts Community or Murphy Art Center home. Indiana Avenue anchors the district that spans the Central Canal and White River. Here history, jazz, restored neighborhoods and spirituality embrace the citys rich African-American heritage. Several venues are on the National Register of Historic Places.
Indiana Avenue Madame Walker Theatre Center, 617 Indiana Ave.; 317/236-2099 www.discoverindianaavenue.com Mass Ave. 430 Massachusetts Ave.; 317/637-8996 ext. 202 www.discovermassave.com Wholesale District 111 Monument Circle; 317/237-2202 www.discoverwholesaledistrict.com
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2005 Freightliner Columbia, Mercedes 450 HP, 10 spd, low miles, 14,600 fronts, double framed, new 3300 gallon steel vac tank, full open rear door, hoist, 200 gallon fresh water tank, new NVE Challenger 866 Liquid cooled vac pump.
2007 Ford F-750, NON CDL, Cat C-7 230 HP, auto, new
1850 gallon steel vac tank, new Jurop PN-84 Vac pump.
2005 Freightliner Columbia, Detroit 14.0L 450 HP, 10 spd, jakes, double framed, low miles, new 3360 gallon steel vac tank, new Liquid cooled Masport 400 HXL vac pump.
steel vac tank, new Masport 400 HXL Liquid cooled Vac pump.
2007 Peterbilt 385, C-13 Cat 430 HP, 13 spd, jakes, AC,
new 3360 gallon steel vac tank, new liquid cooled HXL-400 Masport vac pump.
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Jim Anderson, Ph.D., is an emeritus professor at the University of Minnesota Department of Soil Water and Climate, education coordinator for the National Association of Wastewater Technicians, and recipient of the pumping industrys Ralph Macchio Lifetime Achievement Award. Email Jim questions about septic system maintenance and operation at editor@pumper.com.
an a lack of oxygen cause my septic tanks to deteriorate? This was one of a list of questions recently asked by a homeowner concerning his septic system. It is an interesting question since, as an industry, we see tank corrosion and have continuing discussions about the most common causes and remedies. Corrosion problems with concrete have been documented throughout the wastewater treatment industry, not only in septic systems but also in municipal systems where raw sewage is conveyed in concrete pipe. Several of the engineering manuals used by wastewater professionals use the term crown rot to describe the corrosion and deterioration of the top of concrete sewer pipes.
SULFATE BACTERIA With an agricultural background, I found this interesting because crown rot is a term used to describe a particular type of plant disease caused by a fungus that can be quite devastating to crops. In my brief survey, I was unable to determine if wastewater operators or plant pathologists were the first to use the term. The similarity between the conditions is striking in that crown rot destroys the growing point at the top of the plant and concrete corrosion that we are concerned with attacks the lid and the top of the outlet baffles of the septic tank. So is it a lack of oxygen that causes the deterioration? The answer is no, but oxygen does play a role. In this case as in so many other aspects of our sewage treatment systems, bacteria and the presence or absence of oxygen determines whether our systems work the way they are supposed to. The simplified answer to how this happens in the septic tank is that hydrogen sulfide gas is generated by sulfate bacteria that are breaking down the organic waste in the septic tank as a part of the anaerobic digestion process. Some hydrogen sulfide gas diffuses into the environment above the wastewater. Moisture evaporated from warm sewage condenses on unsubmerged walls and the lid of the tank in droplets. As a portion of the hydrogen sulfide gas and oxygen gas from the air above the sewage dissolves into these stationary droplets, they become a habitat for sulfur oxidizing bacteria. Colonies of these aerobic bacteria metabolize the hydrogen sulfide gas to sulfuric acid. Since hydrogen sulfide gas is heavier than air, it will collect at the low spots in the tank that would be at the outlet. The concentration of gas becomes high enough for conversion to sulfuric acid to occur.
LEADS TO COLLAPSE Sulfuric acid begins to interact with the concrete, changing the structure of the calcium hydroxide in the concrete, a larger molecule that causes pressure and spalling of the adjacent concrete and aggregate particles. The weakened concrete will ultimately deteriorate to the point of collapse. This is why in only a half-joking manner at workshops I like to point out if you see that deterioration, step back off the lid. Where this condition is discussed in engineering and wastewater textbooks, two main prevention approaches are indicated. Sewage flows more rapidly through steeper gradient sewers, reducing time available for hydrogen sulfide generation. Providing good ventilation of sewers can reduce atmospheric concentrations of hydrogen sulfide gas and may dry exposed sewer crowns. Acid resistant materials like pipe materials are also suggested. Speeding up the flow does not fit in the septic tank environment because we want the sewage to have a long enough detention time for solids to settle. So we set up the sewage to sit in a stale environment allowing plenty of time for the formation of the hydrogen sulfide gases. For our environment, the solution is to make sure the tank is properly vented back through the house-plumbing stack to the atmosphere so the hydrogen sulfide does not collect and build to levels where sulfuric acid is formed. Two more comments are appropriate here. The sulfate reducing bacteria are naturally present in wastewater in general and in our septic tank environment. However, in areas where the groundwater is naturally high in sulfates often corresponding to areas where the soils are high in gypsum the water quality can worsen the problem. It can also result in the septic tank contents becoming acidic, reducing the ability of organisms in the tank to break down the solids. This, in turn, results in a lack of separation in the tank and increased organic loading to the drainfield. So if you are working in areas where the sulfates are naturally high, you may experience more problems. VENTING MAY HELP Soils naturally high in sulfates can also be corrosive to concrete through a different set of processes. If sulfate-resistant concrete is not used, the tanks can deteriorate from the outside. Finally, I have been getting a lot of reports about concrete distribution boxes showing excessive deterioration. Service providers report seeing this more often now than any time previously. One action we might want to consider is providing additional venting to our system. As we add things like effluent screens and other items to parts of the system, we may be interrupting the venting process, causing some additional problems.
64
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Education Day |
Lessons Learned During Sewer Rehab on Public and Private Property Pipe Bursting a Mature and Diverse Trenchless Technology Resurgence of Chemical Grout Industry: Niche Business Opportunities Chemical & Biological Control of F.O.G. in a 2,500-Mile Collection System Lateral Rehabilitation, Whats Available Fiber Optic Temperature Sensing Technology for CIPP Cure Quality Control
8 a.m. 9:30 a.m. 11 a.m. 1:30 p.m. 3 p.m. 4:30 p.m. 8 a.m. 9:30 a.m. 11 a.m. 1:30 p.m. 3 p.m. 4:30 p.m. 3 p.m. 4:30 p.m. 8 a.m. 9:30 a.m. 11 a.m. 8 a.m.
WJTA-IMCA
Preparing for your First High Pressure Waterjetting Job Vacuum Truck Operation and Safety Hydroexcavation: Getting the Best Bang for Your Buck
sscsc
8 a.m. 9:30 a.m. 11 a.m. 1:30 p.m. 3 p.m. 4:30 p.m.
Safety Session
Preventing Tank Truck Rollovers
Personal Safety Understanding the Nuances of a Quality CCTV Inspection Program In the Trenches with Trenchless Pipeline Repair and Renewal Nozzle Application: What, Why, Where, When and How? Stop It! A Closer Look at Plugging Getting the Most out of Your Combination Unit
John Conley
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Suzan Chin
Frank Taciak
www.pumpershow.com
www.pumper.com Since 1979 December 2013
69
Tuesday Sessions
February 25, 2014
Wednesday Sessions
February 26, 2014
SSCSC TrAck
8 a.m. 9:30 a.m. 11 a.m.
Dont Fear the Shapele Whats Important for Your Company; Is it Size, or Prot or Both? 1 + 1 = 14: Cleaning and Inspection Equipment Working as on Entity
Business TrAck
8 a.m. 9:30 a.m. 11 a.m.
Improving Protability through Tracking How Paperless Operations Save Time and Money Book More Calls Wow More Customers
Portable Track
8 a.m. 9:30 a.m. 11 a.m.
Deodorizers and Making the Right Choices Oh Shift! 6 Future Trends You Must Gear Up For to Compete and Succeed Portable Restroom Service Units
Municipal Track
8 a.m. 9:30 a.m. 11 a.m.
Sewer Cleaning 101 Underground Coatings Restore Deteriorated Infrastructure How Small Contractors Can Make Big Money Doing Manhole Rehabilitation
Municipal Track
8 a.m. 9:30 a.m. 11 a.m.
Sealing - Take Control of Inow & Inltration in Manhole Sealing Systems DC Water is Utilizing CIPP to Rehabilitate the Nations Capital Nozzle Explanation and Selections
Installer Track
8 a.m. 9:30 a.m. 11 a.m.
Septic Tank Bells and Whistles Aeration Units for On-Site Septic Systems Understanding ATUs, their Service Requirement, and Maintenance
General Track
8 a.m. 9:30 a.m. 11 a.m.
Portable - The Best of Both Worlds - Liquids vs. Portion Control Deodorizers Vacuum Loaders - Taking the Mystery out of Vacuum Truck Operation DOT Compliance - The Value of DOT Certication for Vacuum Trucks
70
71
Wee Engineer
1234
BOOTH
WITH IMAGINATION
-in e d a r T <
Wee thanks Scott and Nancy Drumbeater of Scooters Septic Service for buying this used truck and new 3600-gallon tank from us.
Thanks to Roger Hughs of Hughs Septic Service for letting us design, assemble and install this 1500-gallon tank on his truck.
>
2003 Sterling Cat engine; 170,000 miles, 2003 Wee Engineer 2500-gallon tank. 2003 NVE 367 Vacuum pump. $43,500
SPRING MOUNTS
decrease fatigue on your tank frame, mounts to most tanks, easy bolt or weld-on style, heavy-duty stress relieved springs. Mounts with springs..$82.00 Springs alone ...........$11.00 each
HEATED COLLARS
Preventing your valves from freezing will help your prots during the winter months. 1.5-2" ........$110 3" ..............$165 4" ..............$198 6" ..............$297
Installation kit and 110 volt heater kit available
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PO Box 39, Dayton, IN 47941 Toll-Free:
877.296.2555
Phone: 765.296.2027 Fax: 765.296.3027
www.wee-engineer.com
BIOSOLIDS APPLICATORS
2,500 to 6,000 gallon injection or broadcast
Trailer models also available liquid or dry 7,000 gallons per acre at 9 mph
1-800-678-2459
1319
72
Pumper December 2013
BOOTH
www.stahly.com
www.rootx.com
wner Jerry Scarborough bought this fire engine red 2011 Peterbilt 348, built by Pik Rite Inc., while it was on display at the Pumper & Cleaner Environmental Expo. The truck has a 3,600-gallon tank and Jurop LC420 vacuum pump. Its powered by a Paccar 350 hp engine tied to a six-speed Allison automatic transmission. The truck has four heated valves (sides and back), three of which are 4 inches, and one a 6-inch discharge valve. Other features include aluminum hose trays, diamondplate side protection and elaborate fire department-themed graphics. The truck is used for residential septic service.
SHOW US YOURS!
Dual VIP Restroom Trailer
Ideal for:
Weddings / Parties Sporting Events Food Festivals Community Events Restroom Remodeling Movie Production
Features:
Solar Powered Self-contained Flushing, china toilet Enclosed sink Power Converter (option) Air-conditioning (option) Interior Heater (option) Sink Water Heater (option)
1737 S. VINEYARD AVENUE ONTARIO, CA 91761 PHONE 909-930-6244 TOLL FREE 800-334-1065 FAX 909-930-6237 WWW.NUCONCEPTS.COM
Got a truck with real WOW appeal? Show it off to Pumper readers! Send photos of your truck after it has been lettered with your company name. Any industry-related truck is acceptable. Please limit your submission to one truck only. Your Classy Truck submission must include your name, company name, mailing address, phone number, and details about the truck, including tank size, cab/chassis information, pump information, the company that built the truck, and any other details you consider important. In particular, tell us what features of the truck help make your work life more efficient and more profitable. Email your materials to editor@pumper.com or mail to Editor, Pumper, P.O. Box 220, Three Lakes, WI 54562. We look forward to hearing from you!
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Bo
5546
BOOTH
In Stock!
Manufacturer Of ASME DOT 407/412 Tanks & Trailers
Happy Holidays
TA N K S TO YO UR D ESIGN
S TA I N L E S S S T E E L & S T E E L U N I T S CA L L F OR I N F OR M AT I ON
Secondary Shutoffs Secondary
TA N K S S H I P P E D TO YO UR LO C AT IO N
PUMP DISTRIBUTOR
M BATTIONI M JUROP M CHALLENGER M MASPORT M FRUITLAND M MORO
Pump Rebuild Kits In Stock
Call Today For Information Or Prices On Tanks, Pumps And All Parts
6029
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1/4" Thick Steel Pipe Reinforced Bafes Primary Shutoff Flanged and Dished Heads 21" Top and Rear Hatches Full Length Under Carriage on Bottom of Tank
B A S E TA N K P R I C I N G
2100 gallon ............. $5800 2500 gallon ............. $6740 3000 gallon ............. $7575
3360 gallon ............. $8140 3570 gallon ............. $9000 4000 gallon ............. $9920
800.364.7307
2100 EAST BOOTH ST. SEARCY, AR 72143 Fax: 501.279.0003 E-mail: sbs@cdlworld.net
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A SIGHT TO BEHOLD.
5024
The future is at your fingertips with Sparvision 200, a state-of-the-art pipe-inspection camera designed with you in mind. Featuring a wireless retina-display iPad 4 as its screen, the Sparvision 200 offers full tablet computer features like instant snapshots, on-screen drawing and a touch keyboard for captions. With the Wi-Fi-enabled iPad, simply send the photo or video you shot directly to the customer and store your copy right on the tablet. The Sparvision 200 offers a self-leveling color camera, a 512 Hz locating beacon and a 200' high-efficiency, super-slick push rod. Plus, the entire unit is powered in the field with an on-board battery so you can take it anywhere. If youre looking for the best, look no further.
BOOTH
F O R T O UGH C U ST O M E R S .
SINCE 1943
PRODUCT FOCUS
The Pan n Tilt Push Camera from Ratech Electronics can be used as a mainline camera, but can also fit into small lateral pipes. It can be purchased as a retrofit to existing systems, or as a stand-alone unit. It rotates 360 degrees and 210 degrees up and down, allowing technicians to view the pipe condition easily and in more detail. An optional steerable gooseneck assists the camera. Combining this camera with a control unit gives recording capability using SD/USB drives, and allows MPEG video capture and JPEG image capture of pipe inspections. Features include a 512 Hz sonde, an onscreen text display overlay system, electronic distance counter, time, date and eight pages of memory. Standard Gel-Rod cable length supplied is 200 to 400 feet. 800/461-9200; www.ratech-electronics.com.
PUSH CAMERAS
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JETTERS
SKID-MOUNTED JETTER
The RCJ Series skid-mounted jetter from Cam Spray is offered in flows and pressures of 8 gpm at 3,500 psi and 7 gpm at 4,000 psi. It features a threeplunger industrial pump with pulse feature powered by a 688 cc Honda engine. It comes with 200 feet of jetter hose that can also be used to supply an optional portable reel cart available with 200 or 300 feet of jet hose. It is equipped with a 35-gallon buffer water tank with float control, powder-coated heavy tube frame, washdown gun and four-nozzle set. It easily mounts in the side door of a cargo van, on a truck bed or inside of a service truck. 800/648-5011; www.camspray.com.
DIESEL-POWERED HYDROJETTER
The OBrien 7040-SC diesel-powered hydrojetter from Hi-Vac features plate-mounted polyethylene water tanks that have a 700-gallon capacity. The swinger reel pivots 190 degrees, providing access to the manhole regardless of how the trailer is parked. The hydraulically actuated reel has a variable-speed control. It is powered by a 65 hp Cummins diesel engine with Murphy safety gauges and variable electronic throttle control. The triplex pump is rated to 40 gpm at 2,000 psi. The standard 400-foot high-impact thermoplastic sewer hose is easy to clean, maintains stiffness and is abrasion-resistant. The tandem-axle trailer has a 6-foot channel frame and is rated to carry a full tank of water at highway speeds. 800/638-1901; www.obrienmfg.com.
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JETTERS
WASHDOWN PUMP
The Annovi Reverberi washdown pump from Water Cannon provides a maximum flow rate of 3.5 gpm and a maximum pressure of 2,500 psi, allowing the operator to adjust flow and pressure rates to effectively avoid backsplash. It can be mounted to most trucks and connected to existing hydraulic systems, as the pumps hydraulic requirements start at 7 gpm and its pressure requirements range from 800 psi upward. Since it is hydraulic fluid driven, no electric power or gasoline is required; a water supply is all that is needed. Complete plumbing for easy installation is provided. 800/333-9274; www.watercannon.com.
LOCATORS
ALL-MATERIAL LOCATOR
The AML (All Material Locator) from SubSurface Instruments is a highly sensitive instrument that utilizes advanced, ultra-high frequency radio waves to locate buried PVC pipes. It also locates nearly any subsurface material with an edge, including plastic, metal, wood, cable and concrete. It will function in clay, wet soil, snow or standing water without the need for a separate transmitter and receiver, wires, clips or clamps. It was designed specifically for use in the utility, water, gas, construction and cable industries. 855/422-6346; www.ssilocators.com.
CABLE MACHINES
PIPE LOCATOR
The Gen-Eye Hot Spot pipe locator from General Pipe Cleaners features an easy-to-see auto backlit LCD display, with a null icon that indicates the pipe location and camera icon that confirms target location. Rated at IP65, its dust- and dirt-proof, and water resistant. It has passed the 1-meter drop test, while the screen passed the 18-inch steel ball drop test. Its total field antenna array allows operators to locate from any direction. Its line direction compass indicates the lay of the pipe. It features superior battery life, and locates two sonde frequencies, two power frequencies and four line frequencies. Operators can use the USB port to upgrade software in the field. 800/245-6200; www.drainbrain.com.
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INTERFACE CONTROLLER
The vCam-5 Live View interface from Vivax-Metrotech Corp. allows technicians to connect to the control module by Wi-Fi or RJ45 Cross Talk Cable. When connected they can stream video, capture JPEG images and record directly to a hard drive or other storage device. In addition they can access the control modules internal hard drive and any USB thumb drive or SD card plugged into the control module. They can see a list of the videos or pictures on the hard drive and play them in the video player or download them. An app that runs on either the iPhone or Android platform allows them to stream video to smartphones and tablets, capture, email or text still images, and record video to the device. Up to five devices can be connected to the control at once. 800/4463392; www.vivax-metrotech.com.
6305
BOOTH
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2448 2449
BOOTHS
U ALUMIN
1421, 1422
BOOTH
NOZZLES
Toll Free:
www.DealAssoc.com
www.pumper.com Since 1979 December 2013
866.599.3325
83
1-888-634-0080
or visit
www.itimfg.com
Septic-Scrub Septic-Scrub
The Demonstrated Drainfield Restoration/Maintenance Solution
I
Steel Tanks
Aluminum Tanks
Backed By Science
2014 International 2014 International 2014 Ford F-550, 2014 Ford F-550, Terastar, 1000 Waste, Terastar, 1100 Waste, 900 Waste, 300 Fresh, 900 Waste, 300 Fresh, 300 Fresh ............ $69,500 Gas...................... $58,000 400 Fresh ........... $73,500 Gas..................... $61,000 2014 Dodge 5500, 1000 Waste, 300 Fresh . $68,000 4x4 ................................ $70,500 2014 Dodge 5500, 900 Waste, 300 Fresh .. $71,000 4x4 ............................... $73,500
Septic-Scrub is a superior product for the maintenance and restoration of septic system drainfields. Customers appreciate that it is environmentally safe, contains no organic chemicals and does not produce any toxic by-products. Most importantly, Septic-Scrub works. It breaks down sulfide buildup in the biomat and soil to allow for better water absorption. Learn more about Septic-Scrub at www.arcan.com.
Trailer Mount Slide-in Tank 600 gallons waste/ $ 200 gallons fresh water. 15,000
SLIDE-IN UNITS & USED TRUCKS AVAILABLE / MASPORT, JUROP & CONDE VACUUM PUMPS CHECK OUR PRICES
800.592.3308 270.527.9945
Rodne y Lane s CeLL 270.832.3793
84
EXPO SPOTLIGHT
Creator of the BullFrog Industries suitcase jetter tells Expo visitors that good things come in small packages
By Craig Mandli
ason Coleman believes name recognition leads to sales. So when the sewer and pipe-cleaning industry veteran chose a name for his new suitcase-style jetter, he went humorous, calling it the Crap Shooter. It definitely sticks in your mind, says Coleman, the founder of BullFrog Industries in Aurora, Colo. Lets face it, this is an industry that is pretty easy to poke fun at. Weve developed a product that were very serious about, but having a lot of fun with, too. Honestly, the name was more a working title during the beta testing phase last year, and it just kind of stuck. The diminutive 1,500 psi jetter was introduced at the 2013 Pumper & Cleaner Environmental Expo International in Indianapolis. It can be powered using a common 15-amp circuit meaning contractors are not spending time searching for a high-amp power source. Coleman says the devices convenience features and notable moniker kept Expo attendees flocking to BullFrogs booth. I think a lot of people are surprised that we can offer this kind of performance out of something so light and easy to handle, says Coleman. We designed it to fill I think a lot of people a gaping hole in the industry. are surprised that we can Coleman says he went to work designing the Crap offer this kind of performance Shooter after working with out of something so light other portable jetters in his family sewer and drain cleaning and easy to handle. business. We have worked with Jason Coleman so many different jetters that we found were heavy and bulky, or never quite worked how we needed them to, he says. We took more than 30 years in the family business into account, and this was the result. We couldnt be more excited. The jetter features a 50-foot high-pressure hose with quick connect, and two heavy-duty nozzles (named the Flusher and the Thruster) that enhance the performance of the unit. Designed to clear up to 3-inch pipes, the unit comes with two faucet adapters for versatility in many applications. Components and hoses can handle up to 120-degree water temperature, and the unit is packed in a heavy-duty case with a carry handle. The total weight of the unit is 21.4 pounds.
Pumper December 2013
Jason Coleman, founder of BullFrog Industries, explains the features of his suitcase jetter on the exhibit floor of the 2013 Pumper & Cleaner Environmental Expo International. I think people assume that because it weighs so little, its going to be cheaply constructed, says Coleman. Thats not the case at all. This jetter is designed to stand up to the rigors of the job, and make life easier for sewer and drain cleaners that need to get into tight spaces. We havent encountered a small-diameter pipe cleaning job yet that we havent been able to tackle with it. Coleman says he had many offers to purchase his prototype model on display at the Expo, and the company took several orders. Coleman also signed deals with several distributors during his time at the Expo. The Crap Shooter definitely had the reaction we were hoping for, and more, says Coleman. We figured that the Expo would be the right choice to really roll things out. A lot of the people we spoke with were excited to hear about the product, and Im always excited to talk about it. Coleman says the BullFrog crew is already planning to make a big splash at the 2014 Expo with a 3,000 psi electric jetter theyve named the Crap Shooter II. Well definitely be back in Indy in 2014, says Coleman. We had a lot of fun at the 2013 show. 303/338-0805; www.bullfrogind.com.
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SCHOLARSHIP OPPORTUNITY
Are your kids heading off to college soon?
MerryChristmas
Leading Technology DOT Inspections and Certifications DOT 407/412 & Non-Code Tank Trucks & Trailers Complete Parts & Service Department
VC-454 VC-565
Thompson Vacuum Pressure Pumps: Side J-292, VC-454, Mounted VC-565 VC-454 Rotary Vane Pumps Challenger Fruitland Wittig/GD
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US MADE
800-421-7545 ThompsonTank.com
2339
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Dewatering polymers for all dewatering equipment All forms: Dry and Emulsion Variety of packaging sizes to meet customer needs Both East & West coast shipping points Expert technical staff Specic solutions for our customers
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Call Toll-free:
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Tank sizes 60, Standard holes Can customize 105, 225, 300 are 2 - 3" holes holes to match and 440 gallons. with plugs your specs
Containment Tray
Lifting Bracket Assembly Sky Heater Sinks Available For Both Styles of Tuff-Jon
NAWT EXECUTIVE ADMINISTRATOR: Michele Anderson NAWT BOARD OF DIRECTORS: Jeff Rachlin, President, PA Jamie Miller, Vice President, VA Ralph Macchio, Treasurer, NY Tom Ferrero, Secretary, PA Tom Frank, Past President, OH Jim Anderson, MN Gene Bassett, NM Jace Ensor, NM Tim Frank, PA Larry Frost, ME Bill Hall, CT Tom Johnson, NY Arthur Joubert, NH Bob Kendall, WI Frank King, MA Stuart Mead, IN Kit Rosenfield, CA Susan Ruehl, OH Mark Scott, MI
1901 N. Roselle Rd., Schaumberg, IL 60195 1-800-236-NAWT (6298) Fax 847-885-8393 www.nawt.org
Join us in Indy for a weekend of training before the Pumper & Cleaner Expo
By Jim Anderson
f you are planning on attending the Pumper & Cleaner Environmental Expo International in Indianapolis in February, why not spend the two days over the weekend Feb. 22-23 and attend one of the two pre-Expo workshops NAWT is sponsoring? As is our policy and consistent with our mission, the two classes offered emphasize the service connection to our industry. The inspection certification course will be offered, as it is every year, for anyone who would like to learn the NAWT standard for inspecting existing onsite systems. This year there will be a new wrinkle in this course offering. It will still cover the basics of troubleshooting onsite systems and provide a method to conduct inspections. But since we have been debating the use of operation and hydraulic load testing for onsite systems, NAWT is bringing in two additional instructors who have used these tests as a part of their inspection protocols. Ray Erb and Frank Parker operate businesses in Pennsylvania, where these tests are frequently conducted. As in the past, they will be assisted by other NAWT instructors. Over the years, NAWT has hosted a variety of courses two days prior to the Expo. Last year, a design principles course was offered to answer a number of requests to develop such a course. This course has been redesigned on the basis of participant evaluations. We are titling this course Onsite Systems to Last a Lifetime. The course begins at the house and the user and, using a set of consistent real-life systems, walks through what needs to be done with each component to ensure the homeowner has a system that will indeed last a lifetime. Course content is provided from the perspective of what a service provider technician needs to know about design criteria; this will allow the technician to evaluate design plans so they understand why systems are installed a certain way, but will also help the service provider recognize potential problems that need attention. The course is offered with a day in the classroom going through all system components using real examples and designs. We move into the field on the second day, conduct basic surveying and layout exercises, and learn the basics of evaluating soils through a series of soil pits. Youll find out what impact the user has on system choices and design parameters. The most common mistakes are soils-related and the fundamentals will be taught to avoid these mistakes. System flow lines, sizing and layout, pumps, pressure distribution and advanced technology will be discussed. Estimating hydraulic and organic loading from different types of users and how this impacts the choice of systems will be discussed and
Pumper December 2013
practiced in the field. We will go through a site evaluation process in the field to understand how gathered information affects the design process. Finally we will check the system layout in the field using basic surveying techniques. This course will not make you a practicing designer but it will teach you to evaluate system plans and actual layouts, which will be invaluable for troubleshooting problems and estimating proper system maintenance. This two-day course will give you a better understanding of design principles and how to work with experts in the field and others in the industry. With a combination of classroom and field visits, it is an ideal leaning situation of bookwork and hands-on interaction. If you are already NAWT certified and need your CEUs, this will qualify for recertification. Rob Patterson is executive director of the National Association of Wastewater Technicians.
NAWT, 1901 N.Box Roselle Schaumberg, 60195 NAWT, P.O. 220,Rd., Three Lakes, WI IL 54562
completedform form along with payment to: Please Please send send completed along with payment to:
90
Stock your equipment with the right parts to get the job done.
Think of FS Solutions as your personal Parts Supplier for all makes and models of Industrial Vacuum Loaders, Vacuum Excavators and Waterblasters. 7 locations - same day shipping - huge inventory - competitive prices - expert technical and application advice.
Inspection Workshop - Contact Kitt Farrell-Poe at kittfp@ag.arizona.edu or 520-621-7221 Onsite Wastewater Association (O2WA) & NAWT Belinda Rasmussen at o2wa.org or 541-389-6692 Annual COWA/NAWT OWTS Inspection Certication COWA & NAWT - Evelyn Roseeld at (530) 513-6658, evelyn@cowa.org NAWT Pre-Expo 2014 - More info at nawt.org
March Two Day, 2014 - Santa Rosa , CA April Two Day, 2014 - Paradise, CA
DESIGN COURSES:
INSPECTION RECERTIFICATION:
January 13-16, 2014 - Malibu, CA
OWTS Tech Managment - Disinfection, Low Pressure Pipe & Drip Dispersal, OWTS System Controls COWA & NAWT - Evelyn Roseeld at (530) 513-6658, evelyn@cowa.org
Lowest Interior Floor Height in the Industry ADA wheelchair accessible units. Unlimited Floor Plans from 8' to 53' Trailers Rigid Steel Shell Construction from top to bottom to resist rot and warping. Specializing in Customizing trailers to t your needs. Easy Fold-Up Steps & Door Handles 24/7 Tech Support for the best customer service available. Free Nation Wide Lead Program for our customers. Large Capacity Waste Tanks High Privacy Partitions are Standard for Added Comfort Rigid Platform, our smallest wide body trailers start out with Dual 10" ASTM I-Beams.
INSTALLER WORKSHOP:
February 6, 2014 - Helena, MT
Lewis & Clark City- County Health Dept & NAWT Beth Norberg: bnorberg@lccountymt.gov, 406-447-8385
BOOTHS
Happy Holidays!
Us At
See
800-236-6298 WWW.NAWT.ORG
web:
8' 2-Station
20' 6-Station
ltetanks.net
2,500 Aluminum 1 Compartment Tank 4" Inlet/6" Discharge NVE 607 Max Pak 2013 International 4300 Chassis Maxx Force DT Diesel Auto Transmission $ 129,000
TANKHEADS
EICA Tankheads Inc. custom manufactures Standard, A.S.M.E. Code and Oval Elliptical Transport Heads in a wide variety of types and congurations. We offer sizes up to 168" and 3/4" thick in carbon steel, stainless steel, aluminum and various other alloys.
Greetings
Seasons
2,200 Gallon Stainless Steel Tank Mounted on your chassis 350 CFM Pump 48 in. Cabinet Tank, equipment & labor $33,500
CK IN STO
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email: ltetanks@yahoo.com fax: 217-268-4705 PO Box 106, 106 N. US Hwy 45, Arcola, IL 61910
CALLA
QUOTE
EICA Tankheads Inc. 1700 E. Hicks Field Rd. Fort Worth, TX 76179 817.847.0917 Phone 817.847.4853 Fax www.eicatankheads.com
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Join us in Nashville March 19-23, 2014 for the 2014 PSAI Convention & Trade Show.
Platinum and Gold PSAI Supplier Members enjoy a complementary booth space, ads in the industry and convention catalogs, and numerous other resources and advertising benefits designed to help portable restroom suppliers reach operators around the world. More information: www.PSAI.org or call the PSAI office at 800-822-3020.
2013 PSAI
93
INDUSTRY NEWS
5247
BOOTH
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PRODUCT NEWS
VERSATILE TRUCK USES A BLOWER AND BOOM TO PERFORM A VARIETY OF TOUGH JOBS
SPOTLIGHT
By Ken Wysocky
in the
A powerful new multipurpose vacuum truck built by Transway Systems Inc. provides smaller contractors with a unit flexible enough to perform a variety of jobs to generate additional revenue streams outside of septic tank pumping. Available in a variety of steel tank sizes, ranging from 2,000 to 4,500 gallons, the truck can be built on different brands of truck chassis, including International, Peterbilt and Kenworth. Were very flexible in terms of the tank size and the make of truck chassis, says Gary Robinson, general manager of Transway. This vacuum truck is ideal for smaller contractors who cant afford to buy different kinds of machines for different jobs, Robinson says. A guy can get into a unit like this and do more than one kind of work with it, such as cleaning catch basins and car-wash pits. Instead of a vane pump, the truck relies on a high-powered Robuschi blower that pulls 900 cfm and 27 inches Hg (larger-capacity tanks may require a 1,600 cfm blower). The companys original design was intended for customers that clean peat moss septic system beds, which require greater air flow to suck up the less-dense material. We have customers who spent hours trying to clean a peat moss system, Robinson says. But with this truck, they can do it in an hour or 1 1/2 hours because it provides quicker vacuum recovery. Other features include a hydraulic boom, operable via a pendant control, for easier loading of materials such as sand and mud; a 25-ton hydraulic tilt-bed hoist; and a full-opening hydraulic rear door. The boom length varies according to the size of the tank, but typically extends 12 feet. The boom, which is used with a 4-inch-diameter hose, also rotates 360 degrees, and offers hydraulic controls for up-and-down movement; sideto-side movement can be controlled manually or with optional hydraulic controls. The truck also includes a standard 4-inch-diameter intake valve for applications where a pumper doesnt want to use the boom, Robinson says. The boom works for pumping septic tanks, if the truck can get close enough to the tank, Robinson explains. Its a lot easier on the operators back because the boom carries the weight of the hose. The full-opening rear door is great for jobs where youre vacuuming sand or mud, he adds. No one wants to manually shovel out that stuff. 800/263-4508; www.transwaysystems.com.
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ACCREDITED
Accrediting states are subject to change. Please visit pumpershow.com for the most up-to-date and accurate information regarding continuing education credits.
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DESCRIPTION
One of the most important tools in the liquid waste industry is the tanker truck, and the most important person is the one who drives it. While the tank truck industry, including the liquid waste sector, has a very good safety record, it does face a special challenge in eliminating tanker rollovers. According to a study conducted for the Federal Motor Carrier Safety Administration, straight tanker trucks account for over 25 percent of all cargo tank rollovers. That same study found that over 75 percent of rollovers are the result of a driver action. Most rollovers are preventable. John Conley, Past President of National Tank Truck Carriers, will discuss efforts by industry and government to eliminate tanker rollovers and other trucking safety and operations issues.
RECOMMENDED
The Education Initiative exists within the PSAI to advance the use of portable sanitation around the world through education regarding its benefits to humanity. Todd Hilde, President of Satellite Industries, will present an overall vision for this 9:30 AM - 10:30 AM important effort. It is an excellent opportunity to gain a new perspective on the Room: 136-138 portable sanitation industry, and learn how you can participate in spreading this Speakers: important message. In addition, Jeff Wigley, the Immediate Past President of the Jeff Wigley, Owner, Pit Stop PSAI, will provide operators with an overview of the activities, advancements and Todd Hilde, President and CEO, Satellite Industries changes within the association over the past two years.
PSAI
Industry Image
11:00 AM - 12:00 PM Room: 136-138 Speakers: Nancy Gump, Owner, Andy Gump, Inc. Sarah Nasby, Vice President, S & B Porta-Bowl Restrooms
There is a growing effort among operators and the PSAI to change the publics perception of portable restrooms, because a negative public image does reduce rental fees and ultimately profits. This effort is well underway, as operators and suppliers belonging to the PSAI have joined together to actively promote a healthy, positive image of the industry through the use of press releases, professional marketing materials, partnering with other associations and working to establish an official Portable Sanitation Day to combat the negative press usually associated with this industry. Come learn what the Education Initiative is all about, and how it can help you increase your reputation and profitability. It is clear that portable sanitation protects billions of people around the world from sickness and deadly diseases. However, there are many areas of the world where portable sanitation is underused or non-existent, and billions of people suffer on a daily basis. Thankfully, there are operators in these regions who are making a difference. Come hear their stories, and be inspired as you learn how valuable your business is to the community you live in. Anthony Kuritz is an Industrial Hygiene Consultant working for the Bureau of Safety Education and Training within the Indiana Department of Labor as an INSafe Training Instructor. In this session he will provide important information on OSHAs new GHS requirements for all businesses, truck and driver safety guidelines and other regulations pertaining to workplace safety. There will be time for questions and answers at the end of the presentation.
1:30 PM - 2:30 PM Room: 136-138 Speakers: Rajeev Kher, Founder, 3S Shramik Steve Brinton, VP of Sales, Satellite Industries
3:00 PM - 4:00 PM Room: 136-138 Speaker: Anthony Kuritz, Compliance Officer, OSHA
Pumper December 2013
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DESCRIPTION
Youve made the decision to enter the world of government contracting. Now what? First, we will help you understand the contract and its requirements to determine if the contract is right for you. Second, we will walk you through the process of putting a bid together. Finally, we will provide you with a list of beneficial websites pertaining to government contracts.
RECOMMENDED
PSAI
4:30 PM - 5:30 PM Room: 136-138 Speaker: Terri Baldwin Flanigan, Consultant, Phoenix Site Solutions
NOWRA
8:00 AM - 9:00 AM Room: 240-242 Speaker: Randy Miles, Soil Scientist, University of MO
Soil is a valuable component of decentralized wastewater systems, as it provides the ability to disperse large volumes of effluent, and serves as a treatment component to assure public health and environmental quality while fostering recycling and reuse of water and nutrients. A discussion of critical soil properties such as color, texture, and structure, and their direct or indicator role in treating, dispersing and recycling will be presented. This session will explore why specific technologies and associated designs may need to be employed in unique soil-site scenarios. Onsite wastewater system design must be based on the volume and characteristics of the wastewater, and the hydraulic properties of the soil. This session will focus on evaluating the wastewater source to determine the area of soil required for final treatment and dispersal. Specific discussion issues include wastewater strength, daily volume, long-term acceptance rate, and boundary conditions. Site evaluation is the most critical input into the design and installation of an onsite wastewater system. The site evaluator must provide a prediction of the hydrological flow characteristics within the soil landscape. This session will focus on evaluation of the internal soil properties relative to their occurrence in the landscape. Discussion will include the iterative process that the site evaluator should have with the installer and homeowner. Onsite wastewater systems must be designed to match the conditions of the soil and site. Frequently sites are limited by wet soils and shallow restrictive layers. This session will discuss the decision process to determine the appropriate system configuration for various site and soil conditions. Further, this session will explore various site modifications to improve the site acceptability.
9:30 AM - 10:30 AM Room: 240-242 Speaker: John R. Buchanan, Ph.D., P.E., Assoc. Professor, University of TN
1:30 PM - 2:30 PM Room: 240-242 Speaker: John R. Buchanan, Ph.D., P.E., Assoc. Professor, University of TN
NOWRA
The primary goal in dispersing effluent in the soil treatment component is to encourage unsaturated flow. Unsaturated flow provides the ability for greater contact with soil particle surfaces while allowing oxygen in the larger soil pores, thus greater treatment than under saturated flow conditions. Specific discussion will include dispersal technologies, soil properties, and water management strategies and devices. The primary goal when installing an onsite wastewater system is to protect public and environmental health. However, installers should also consider ease of maintenance and landscaping as the system is installed. The system is more likely to be maintained if the components are readily accessible. Appropriate landscaping can divert surface water away from system components. This session will focus on these important issues that can make the installation a longterm success. This presentation will cover providing maintenance for mound systems. It will cover the tasks related to septic tanks, pump tanks, pumps, pressure distribution, inspection pipes, the soil treatment system itself and landscaping, including those troublesome gophers.
NOWRA NOWRA
4:30 PM - 5:00 PM Room: 240-242 Speaker: John R. Buchanan, Ph.D., P.E., Assoc. Professor, University of TN
99
SESSION
DESCRIPTION
RECOMMENDED
NOWRA
ATUs - How to Make Them Work Aerobic treatment units were first introduced in the mid 1950s, and have become
9:30 AM - 10:30 AM Room: 243-245 Speaker: Tom Fritts, Vice President, Residential Sewage Treatment Co.
a reliable technology when properly maintained. There are no longer just a handful of ATU manufacturers out there, and they all need qualified service providers to maintain the many different systems being sold today. We will review the basics of servicing these systems and some of the responsibilities that come with the NSF Standard 40 certification. The University of Minnesotas Onsite Sewage Treatment Program is working with the Minnesota Department of Transportation to evaluate the 51 septic systems serving the rest stops and truck garages across Minnesota at MnDOT facilities. Many of these systems are more than 30 years old, and the lack of information makes managing these systems, prioritizing replacement and designing replacement systems very difficult. It is generally understood that these systems are subject to challenging site conditions and wastewater characteristics. This presentation will cover protocol for investigation and the field data. Understanding the treatment train and learning how to run the rope are skills you should have to be a proficient troubleshooter. Troubleshooting is more than just the importance of knowing how the system works. Many troubleshooting skills are no different than those used by your family physician or Mission Control. Having a good understanding of the system and following known procedures will allow your troubleshooting visit to be efficient and effective.
NOWRA NOWRA
1:30 PM - 2:30 PM Room: 243-245 Speaker: Tom Fritts, Vice President, Residential Sewage Treatment Co.
NOWRA
Installing systems right from the beginning will save you time and money. Key aspects of proper installation will be discussed, including protecting the natural soil conditions, proper bedding of piping, tanks and treatment units and working on difficult sites. But what do you do when it is already been messed up? Potential remedies will be covered.
NOWRA
4:30 PM - 5:30 PM Room: 243-245 Speaker: Tom Fritts, Vice President, Residential Sewage Treatment Co.
Designing, installing, pumping and servicing is that enough? NO! Our businesses are not run by executives in penthouse offices we are the executives we are the entrepreneurs. Learning easy ways to market your company and effective customer service can take your profits to the next level. You may be surprised how many tools you already have that you are just not using.
Personal Safety
SSCSC
8:00 AM - 9:00 AM Room: 231-233 Speaker: John Chadwell, Western Regional Manager, EHS International
This is a fascinating, high-energy class thats applicable to challenges encountered in todays workplace. It will provide an overview of industry safety issues such as workplace violence and personal safety, as well as the tools necessary to deal with the challenges of working with the public and with fellow employees. Throughout attendees will be presented with concepts on how to develop a survival mindset that could help improve their overall safety through personal awareness training. Attendees will leave with a better understanding of personal safety at the workplace or worksite, and valuable lessons that can be applied to their lives outside of work. The success or failure of any pipeline inspection program comes down to two important factors the quality of the videos and the quantity of footage inspected. Falling short in either one can prove fatal for the contractor and the public agency alike. This class will clearly define the makeup of a quality pipeline inspection, and discuss the steps that must be taken to produce a superior video. We will also look at specific and proven ways in which we can increase production and profitability. This class will help define a successful CCTV inspection program.
SSCSC
9:30 AM - 10:30 AM Room: 231-233 Speaker: Jim Aanderud, Owner/President, Innerline Engineering
100
DESCRIPTION
Trenchless pipeline repair and renewal is a growing industry with new innovative processes being offered. This class takes a look at the benefits and drawbacks of some of the most common and some of the innovative pipeline repair and renewal technologies currently on the market. We will look at the specific site conditions that are a challenge for trenchless rehabilitation, what has been successful, and what has fallen short.
RECOMMENDED
SSCSC
11:00 AM - 12:00 PM Room: 231-233 Speaker: Mark Hill, P.E., Civil Engineer, Michael Baker Corp.
1:30 PM - 2:30 PM Room: 231-233 Speaker: Duane Johnson, Vice President, Affordable Pipeline Services
Too often cleaning truck operators believe that only one or two nozzles are sufficient to complete any project. Just because they have had great results with one nozzle in certain cleaning applications, they unfortunately continue to use the same nozzle in every other cleaning condition. This class will look at a variety of cleaning situations and discuss the various options available for cleaning. We will focus on specific pipeline conditions, and then discuss the precise type of nozzle needed to efficiently clean in each of these situations. Our goal will be for each attendee to learn a new approach to pipeline cleaning, and to begin thinking outside of the box when it comes to encountering new and challenging cleaning situations. Our ultimate goal is to increase effectiveness and productivity for each operator by always using the correct nozzle in any given cleaning condition.
SSCSC
Stop It!
SSCSC
The ins and outs of plugging and line stopping of sanitary sewers can be very challenging, and a sizable risk to say the least. There are many ways of controlling flow with the use of inflatable and mechanical pipe plugs. The standard of care and safety when plugging is sometimes overlooked or misunderstood. In this class we will take a close look at plugging, and discuss their advantages and practical uses. We will also look at alternative methods of controlling flow, such as line stopping, pipe freezing and bypassing. Plugging can be a very effective tool in a variety of applications. For example, by controlling the flow, lines that would otherwise be inaccessible can be accessed and inspected by conventional CCTV inspection equipment. We will look at how plugging can be a valuable tool for CCTV, cleaning and rehabilitation projects.
SSCSC
During todays economic times, agencies and contractors are keeping their combination units much longer. In order to extend the life of these units, there are critical steps that must be taken in order to guarantee that they continue to function at the optimum level. In this class we will define the key components of a combination unit and provide the necessary tools to maintain the truck and maximize its efficiency. We will discuss procedures and tricks of the trade that are needed in order to maintain its proficiency while ensuring its safety. Waterblaster? Check. High-pressure hose? Check. Lets do some waterblasting. Hold on there, partner. There is a lot more to successful waterblasting than just loading up the truck. Lets start with, What are you trying to do? Now be careful, this may be a question with more than one answer! In this session we will explore what needs to happen before the wheels ever start rolling for that first (or any) waterblasting job.
WJTA-IMCA
WJTA-IMCA
One of the bigger myths in the industrial cleaning industry is that there is nothing to operating a liquid vacuum truck. Nothing could be further from the truth. What you dont know about proper vacuum truck operation and safety could cost you a job, a truck, or a life. In this session we will explore the basics of liquid vacuum truck operation and safety on materials from water up to flammable liquids, and what your people need to know before they fire that unit up.
101
DESCRIPTION
Learn how to dial your hydroexcavation truck in to make your company look professional to your customers while increasing production, performance and safety. This program will discuss options like multiple wands and the right nozzle design to increase your performance. You will also learn how to use proper water management for the best production outcome.
RECOMMENDED
WJTA-IMCA
Marketing on a Shoestring
1:30 PM - 2:30 PM Room: 133-135 Speaker: Suzan Chin, Founder and Chief Marketing Officer, Creative Raven
What you are experiencing in your business today is not because of what you are doing at this moment in time, but rather a direct result of what you did or failed to do six to nine months ago. This session will review five important marketing activities that can be accomplished on a modest budget in a relatively short period of time: 1. The Worlds Smallest Brochure: How to make your business card one of your most powerful marketing and advertising tools 2. Networking: Tips and tricks for tapping into your personal and professional networks and creating a powerful 15 or 30 second elevator pitch for networking events and meeting key strategic influencers and gatekeepers 3. Website Auditing: Performing an indepth review of your online presence, developing a plan for making your website a better marketing or sales tool for your business 4. E-Newsletters: Using the power of e-based communication to nurture prospects into customers and keep existing customers wanting more 5. Press Power: Getting positive publicity and your name in the headlines and leveraging positive press exposure. Participants will leave with instructions, resources and samples on how to implement these budget-friendly marketing activities quickly and easily for their business. Brand recognition and positive publicity ... how do those big companies do it? This session will provide an interactive view of branding, its core components, what goes into creating a great brand and marketplace recognition. We will review why consistency is key, how color and presentation can set a company apart, as well as personal branding. For many small to medium-sized businesses, personal branding is crucial to developing customer loyalty and powerful word-of-mouth referral business. Participants will learn: What goes into creating a great logo and memorable visual branding identity; Key components of establishing a brand and market perception; Essentials for developing your personal brand and engaging your customer. Publicity also plays a vital role in establishing a brand and keeping a company in the forefront of the target customers mind. Often more powerful than paid advertising, it is a frequently overlooked and underused form of marketing, and this session will demonstrate how participants can tap into this inexpensive form of marketing that has incredible return on investment. Take aways include: Basics of developing a great news release; Insider tips for writing your own feature news articles; and idea generators for publicity and positive PR. Be present and present ... navigating and exploiting the world of online marketing. Like it or not, online media is now a part of our daily lives. Smart phones, tablets, laptops, WIFI we are a society that is wired-in so business owners need to take advantage of all this new and ever-evolving platform for communication. Todays online marketing toolbox needs to include many components: an engaging website with great content, social media, SEO and blogging. But how as a busy business owner do you develop these and ride the digital marketing wave? This session will review: The nuts and bolts of developing a responsive website; What business owners need to plan for and be ready to implement; Creating compelling content; How, when and why to use social media and the basic skills needed for getting involved. As SEO rules and algorithms have changed dramatically, we will share what can impact a sites rankings and the use of blogging to boost traffic, visibility and higher placement in search results including: How to set up a blog; Creating an editorial calendar; Ongoing maintenance tips; Connecting it to social media efforts. At the end of the session, participants will have a greater understanding of how all the different forms of digital communication work together, what tools are best suited for helping them achieve their goals and how to start incorporating e-based communication methods into their overall marketing strategy.
Getting Some.....
3:00 PM - 4:00 PM Room: 133-135 Speaker: Suzan Chin, Founder and Chief Marketing Officer, Creative Raven
4:30 PM - 5:30 PM Room: 133-135 Speaker: Suzan Chin, Founder and Chief Marketing Officer, Creative Raven
102
DESCRIPTION
This training will discuss the implementation of CAS 2010 and what it will mean for companies and drivers. We will cover what you will need to stay out of trouble with the new requirements of CSA 2010. We will show you how to check your CSA 2010 BASIC scores to see where any problems may be. We will also create a DOT Portal Access and review data via the U.S. DOT Portal.
RECOMMENDED
NAWT
8:00 AM - 9:00 AM Room: 234-236 Speaker: Buddy Mauger, Compliance and Training Specialist
NAWT
9:30 AM - 10:30 AM Room: 234-236 Speaker: Buddy Mauger, Compliance and Training Specialist
In this session we will take a look at the U.S. DOTs DataQ Challenge Protocol, and how and what to look for when reviewing roadside inspections. The training will cover the following; DataQs how to log on and create a user profile, submitting a challenge to an inspection, how to review your data to find changes and what to do to challenge an error, and how to request reports via DataQ.
NAWT
11:00 AM - 12:00 PM National Registry of Medical Examiners (May 2014) and Skill Performance Room: 234-236 Standards (July 2014). Speaker: Buddy Mauger, Compliance and Training Specialist
US DOT Update/Recent, Upcoming This training will cover recent changes, updates and proposed regulations. It will cover hours of service regulations (changes and court challenges), electronic and Proposed Regulations logs (scheduled 2015), entry-level driver training requirements (scheduled 2014),
NAWT
This seminar will discuss the basics of a septic system inspection, including why it is important to locate and open all components of the system. It will provide information on locating techniques, evaluation of drainfields, and interacting with homeowners or other clients about scope of services and results.
NAWT
3:00 PM - 4:00 PM Room: 234-236 Speaker: Ray Erb, Consultant, Thomas Erb & Sons, Inc.
The development of the Pennsylvania Hydraulic Load Test will be presented. This will include the background on why the test was developed, and what problems were hoped to be solved by conducting the test during a septic system inspection. The current procedures will be discussed, with an introduction to some of the problems with the test and potential solutions.
NAWT
4:30 PM - 5:30 PM and for properties that have been vacated for extended periods of time. Arizona is Room: 234-236 looking at the NAWT Hydraulic Loading Test as a standard operating procedure Speakers: Dawn Long to address these issues. Kitt Farrell Poe, Ph.D, Professor, University of AZ
The Arizona Transfer of Ownership Inspection Program began in 2001. In the Improving Arizonas Inspection Program to Meet Modern Challenges past 13 years, it has become evident that improved inspection procedures are needed for determining the physical and operational condition of seepage pits
NEHA
8:00 AM - 9:00 AM Room: 237-239 Speaker: Doug Lassiter, Executive Director, North Carolina Septic Tank Association
Downsized Effective Efficient Regulation (DEER) should be on everyones minds. Most states and jurisdictions developed their regulations concerning onsite permitting and septage over decades of efforts, creating a piecemeal document that is cumbersome and confusing to the normal person. Many times its a prescriptive standard and because of its mass, is slow to react and embrace the accelerated rate of technologies in our field. This discussion may step on some toes, but the industry is changing and we must change with it. DEER is essentially creating less bulk, more adaptability in the regulations bringing better returns in the commerce of residential and commercial building. This presentation will help you make positive change in how regulations affect you the onsite wastewater professional.
www.pumper.com Since 1979 December 2013
103
DESCRIPTION
For onsite wastewater professionals, understanding the chemistry of wastewater is essential to understanding the technology needed for each situation. This presentation will provide a basic overview of the chemical reactions that take place in onsite wastewater systems, and how those reactions are influenced by outside factors. Alkalinity, water hardness, and the effects of temperature and time will all be discussed. By the end of this session, attendees will have a basic understanding of the chemical reactions that take place in onsite systems, and their relationship to technology that is used. Additionally, this will provide background material to support management requirements, an element of any successful system. Historically, training in the onsite wastewater industry has been on-the-job and code-specific, or a notch better for those lucky enough to have training center in their state. National organizations like NAWT and NOWRA are working to change that by bringing training developed by the respected members of the Consortiums of Institutes for Decentralized Wastewater Treatment to areas that have been underserved in getting a more comprehensive view at onsite technologies and strategies. To further advance the profession, the NEHA certified installer of onsite wastewater systems credential examination will be offered with the training as applicable. This presentation will focus on how training and credentialing can develop stronger onsite programs, and on the positive impacts that training and credentialing can have on all levels of the onsite wastewater industry.
RECOMMENDED
9:30 AM - 10:30 AM Room: 237-239 Speaker: A. Robert Rubin, Emeritus Professor, North Carolina State University
NEHA NEHA
Making the Most of Your Experience: Training and Credentials for the Onsite Wastewater Professional
NEHA
1:30 PM - 2:30 PM Room: 237-239 Speaker: Doug Lassiter, Executive Director, North Carolina Septic Tank Association
Winners Communicate!
As onsite wastewater systems evolve and get more complicated, communication is needed especially when the management of systems is required. This is a discussion on the essential nature of constantly improving communication lines within a business, whether its with regulators, customers, employees, or the public. The leaders in any field of industry, in the community, or in government are always the persons that can communicate with their target audience. This presentation gives some common traits of successful people, how they improve their talents, and how they are rewarded for their efforts. Sometimes, its not the shiny, new truck that people remember. Its the memory that the person took the time to communicate, and thats what separates them from their competition. Amazing new technology for onsite wastewater systems is being developed all the time. But how do you know what works for what situation? This presentation will provide information on new technologies that incorporate disinfection, nutrient removal and water re-use. Included will be how these systems work, and what environments are best suited for their use as well as advantages and pitfalls of new technologies. The presentation will wrap up with a discussion of the management responsibilities that go hand-in-hand with new technology. Please note: it is recommended that you attend the Basic Chemistry presentation prior to this presentation to make the most of the material presented.
NEHA
3:00 PM - 4:00 PM Room: 237-239 Speaker: A. Robert Rubin, Emeritus Professor, North Carolina State University
NEHA
Every year new technologies are developed for the onsite wastewater industry. But fitting the new technology into old regulations takes a bit of work. This presentation will focus on taking new technology and ways to make it work within constrictive regulatory frameworks. Understanding how the regulatory process works and how new technologies are approved make the whole process a bit easier. Included will be a discussion of how regulations can be designed to foster new technology and improve practices across the industry.
104
SESSION Lessons Learned During Sewer Rehabilitation on Public and Private Property
8:00 AM - 9:00 AM Room: 130-132 Speakers: Robert Kelly, P.E., Director of Engineering, City of Westlake Scott Belz, URS Corporation
DESCRIPTION
In 2001, the City of Westlake implemented an Inflow and Infiltration (I & I) program to eliminate excessive storm water from entering their sanitary sewer system during rain events. They hired URS Corporation of Cleveland, Ohio, to conduct the I & I testing portion of the program. Each area used similar rehabilitation techniques; however, through the course of each project, certain lessons were identified from the testing, to the bidding and finally during the construction phase. Various rehabilitation techniques, materials and methods have been conducted in each area. The city modified their program in the subsequent phases based on the lessons learned in each previous phase. Even though different rehabilitation methods have been used, all reduced I & I. The areas and year of completion are Salem-Radcliffe Subdivision (2001), Berkeley Estates (2004) and Canterbury Area (2007), and Melrose Area (2011). Through this program, the city has successfully eliminated I & I from each area tested, reduced basement flooding and improved overall storm drainage. Pipe bursting is a mature and widely used trenchless method for renewal of deteriorated and undersized gas, water, sewer, utility conduits and other pipelines throughout the world. Pipe bursting is an economic pipe replacement alternative that reduces social disturbance to business and residents when it is compared to the open cut technique or pipeline rehabilitation techniques. This presentation will describe current pipe bursting practices used successfully throughout the world, and will assist those involved in pipeline replacement and/or rehabilitation projects to evaluate the capabilities of pipe bursting and its practical application. Information shared will be consistent with the IPBA guidelines for pipe bursting, which is widely recognized as the most current and factual pipe-bursting document available. This presentation will include an overview of small business opportunities doing specialty grouting in the utility and construction industry. It also covers the various major market segments, overall soil, pipe trench and structure considerations, types of grouts available, how to develop your know-how and building a sound business reputation.
RECOMMENDED
11:00 AM - 12:00 PM Room: 130-132 Speakers: Donald Rigby, Director of Marketing, Avanti International Richard Schantz, P.E., Consulting
NASSCO
1:30 PM - 2:30 PM Room: 130-132 Speakers: Brian Conroy, Dukes Jim Elliott, Vice President of Sales, In-Pipe Rich Schici, In-Pipe
This session will review a treatment plant-friendly method of grease elimination from a sewer collection system. The technique causes the grease to be liquefied, allowing it to be flushed downstream without re-coagulating. This technique will be illustrated for the control of fats, oils and grease in a 2,500-mile collection system.
NASSCO
In this session we will offer a complete overview of all lateral and main/lateral connection rehabilitation technologies available today. In an effort to seek a viable, cost-effective solution to one of the most significant contributors to our failing sewer infrastructure, technology providers have developed several methods to structurally repair and/or seal lateral pipes and their connection to the main sewer. Individual lateral pipes often have multiple bends, diameter changes, shifted joints, cracks, deposits, and roots, which create considerable challenges to repair or seal. The lateral pipe connection to the sewer main also poses problems due to leaks, cracks and poor alignment. Accessibility of lateral pipe is another issue, since one end is located in the sewer main and the other in a building. In some cases, a clean-out exists either in or outside of the building. It is critical that the methods developed cope with the existing conditions to provide an effective product and installation method that can be installed efficiently.
www.pumper.com Since 1979 December 2013
105
SESSION Fiber Optic Temperature Sensing Technology for CIPP Cure Quality Control
DESCRIPTION
For cured-in-place pipe installation, fiber optic technology offers a quantum leap in temperature resolution over conventional practice to assist contractors in revealing and overcoming heat sinks inhibiting cure and for better control of the cooldown process as well. With temperature knowledge every inch along the liner, contractors also avoid costly labor and fuel costs associated with overcooking the liner.
RECOMMENDED
NASSCO
4:30 PM - 5:30 PM Room: 130-132 Speaker: Don Barnhart, Product Manager, Janssen Technology
This session teaches participants methods and guidelines for a successful sales call. Sales, whether we want them to or not, drive business. They either make our profit, or kill our success. Making a profit always starts before the job begins because if it wasnt planned at the beginning it wont be found at the end. Participants will learn: How Sales = Profit; Implementing effective sales techniques and concepts; How to set up sales for business potential. Figuring what your costs are so that you charge for it. How to stop worrying about the competition. Setting up sales for maximum success. Participants will leave this session with key strategies to set up their sales process for maximum success. This session provides an overview of the actual sales process. Participants will learn a step-by-step method of presenting their business and creating a winwin outcome for both contractor and customer. Participants will learn: Where the sales presentation starts; How to handle calls, emails, and communication; Methods for setting up the appointment; Guidelines for meeting with customers; Effectively using selling options; How to close the sale. Participants will take home methods, ideas, and concepts that they can immediately use in making their sales process more successful.
This session teaches participants how to both manage job fulfillment in their sales process, as well as create positive customer attitudes about their work. Customer service is key in effective business and making sure customers are happy is no longer an option in our marketplace. Participants will learn: Guidelines for setting up the work schedule; Basics of structuring man power on the job; Rules for managing contact with the customer; Strategies for guaranteeing payment. Participants will leave with a thorough understanding of customer service skills and how to best use these in all aspects of their work.
Can YOU have a successful life and business? This session answers that question, and gives participants the tools they need to make their life WORK! Never before have there been as many tools and strategies available to make a business successful, but are we implementing them? Participants will learn: How to implement an effective plan; How to turn a successful business into a successful life; Learn to envision what winners look like. At the end of this session, participants will leave with the knowledge, skills, and motivation they need to achieve success in their lifes work. As population in the U.S. continues to migrate away from cities and into rural areas, and as municipalities struggle with limited infrastructure budgets, there has been a larger demand for high-quality, efficient and durable onsite wastewater systems. In order for those systems to successfully treat residential wastewater, all the components must work efficiently to allow for the chemical and biological reactions to occur. This includes the proper design and performance of the structures that house and convey the wastewater as its being treated. Precast concrete manufacturers are tasked with providing reliable structures that will be subjected to a variety of loads and extreme exposure conditions. At the same time, they must be easily installed, watertight, and able to house the evolving
NPCA
7 Things you Should Know About Design, Installation and Maintenance of Precast Concrete Septic Tanks
3:00 PM - 4:00 PM Room:140-142 Speaker: Claude Goguen P.E.
(continued)
106
SESSION
(continued)
DESCRIPTION
treatment technologies that serve to reduce nutrient loading into the soil and groundwater. This course will explore the stresses that precast concrete tanks are subjected to in service, and how they are designed to counter those stresses. The course will also include discussion on watertightness, proper installation practices and testing. The attendee will be able to describe stresses on an underground wastewater treatment tank in service, identify the main keys to a watertight precast concrete septic tank, and give three examples of poor tank installation practices that could jeopardize the effectiveness of the septic system. As communities across America are struggling to maintain aging sewers, it is more important than ever to manage harmful discharges that may compromise the effectiveness of the system. Precast concrete grease interceptors play a major role in pretreating grease-laden waste streams and protecting the sewer systems. They must be designed to provide easy access for maintenance and be sized to hold large quantities of grease to reduce pumping/cleanout costs. This course will cover elements of proper design of grease interceptors, including sizing and placement of baffling tees and filters. That design must also take into account anticipated loading conditions. The course will also include best practices in selecting the location for the grease interceptor as well as proper installation. Attendees will be able to: Size large outdoor precast grease interceptors; Differentiate between hydrodynamic and gravity-fed grease interceptors and their sizing charts; Define the key factors to designing grease interceptors for site loading requirements; Identify the considerations required for properly installing a grease interceptor.
RECOMMENDED
7 Things you Should Know About Design, Installation and Maintenance of Precast Concrete Septic Tanks
NPCA NPCA
4:30 PM - 5:30 PM Room:140-142 Speaker: Cyndi Glascock, Design Consultant, Gaineys Concrete Products
SSCSC NPCA
8:00 AM - 9:00 AM Room: 231-233 Speaker: Mark Hill,P.E., Civil Engineer, Michael Baker Corp.
More and more agencies and companies have implemented GIS mapping and want to provide that data to their contractors performing work. This class will address what to do with the data, what it looks like, how to import it into common CCTV inspection software, and how to link data to it for a submittal.
It is often said that most small businesses fail to have a plan and most often tend to operate reactively. As they get busier, they add more employees and more equipment in order to meet the added workload. Without a plan, this approach can have devastating effects on a company by destroying their financial solvency. Its important to understand the true meaning of growth and the real costs associated with it. This class will look at some of the important questions that must be asked and analyzed before embarking in any future growth. Participants will help bring into focus the proper approach for making correct business decisions. As an owner and manager of two distinct businesses (a drain cleaning company and a pipeline cleaning and inspection company), Johnson will take on a unique approach as he discusses some of the challenges that come from growth and the need to stay focused on profitability. Remember that bigger is not always better, sometimes it is just bigger. Whether its cleaning and video projects or specialized cleaning applications, the way in which combination units and CCTV inspection vehicles work together will determine ongoing success. In this class participants will look at the relationship between these two pieces of equipment, and discuss the importance of the working relationship between their crews. They will focus on the importance of planning, communication, organization and execution, then will look closely at the keys to success in cleaning and video projects, and the methods for maximizing production and profitability. They will also look at the proper use of CCTV cameras during high-end cleaning and cutting applications and discuss their importance for safety and cleaning effectiveness.
107
DESCRIPTION
The purpose of this session is to start at the beginning when a decision is made to land apply septage. Local community and site conditions will be discussed; along with what equipment is needed to properly land apply under different conditions, agreements with landowners, scheduling application times, and what it takes to meet the Federal 503 regulations on pathogen control, including lime stabilization and reporting requirements.
RECOMMENDED
8:00 AM - 9:00 AM Room: 234-236 Speaker: Bill Toffey, Owner, Effluential Synergies LLC
NAWT
9:30 AM - 10:30 AM Room: 234-236 Speakers: Bruce Fox, Partner, Allstate Septic Systems LLP Dave Gustafson, UW MN
NAWT
This session will concentrate on the land-application site from the perspective of the soil and slope conditions and how they impact application rates. Erosion and runoff control measures and oil separation requirements will be discussed. The identification of sensitive areas that need to be addressed, along with setback requirements from sensitive areas, buildings, and roads will be highlighted.
NAWT
11:00 AM - 12:00 PM Room: 234-236 Speakers: Bruce Fox, Partner, Allstate Septic Systems LLP Jim Anderson, Education Coordinator, NAWT
This session will look at both daily and yearly application rates. Establishing a nutrient management plan will be discussed. How to stay within the nitrogen application rate requirements while balancing crop nutrient needs will be discussed. Crop selection will be discussed from both an application rate perspective as well as crop usage for animal feed.
Solve this equation this seminar will be packed with generation laughter. Attendees will learn how to solve hiring problems, keep customers, collect receivables and communicate across generations. The answer to this equation will help all business owners solve problems they may not even know are happening, and create a new way of looking at customers, workers, co-workers and generations in whole. Knowing the answer or knowledge will sure help to increase your overall business profits and take you and your business to the next level.
You cant grow your business if you cant find, hire and keep the right people. Why is it that some companies cant find qualified personnel, while other companies always have a flood of applicants and get to pick and choose? Why are some companies always fighting turnover battles, while other companies routinely keep their best employee for 20-30 years? Heimer will show attendees how to build a recruiting pipeline, attract the kind of employees they want, and keep them for years. He will share real-life positive and negative experiences from service business owners, and the lessons learned. You CAN find and keep the coworkers you want; you just need to learn how.
11:00 AM - 12:00 PM Room: 237-239 Speaker: Bill Raymond, Co-Owner, Frank and Lindy Plumbing Heating and Cooling
Learn how to create a well-balanced company that wows its customers, nurtures employees and achieves their financial goals. So often one or more of the three are missing. This workshop will focus on fundamentals from each area, bringing a better understanding of business planning, customer expectations and employee development and retention.
108
DESCRIPTION
This session presents a different and unique high-level overview of confined space, air monitoring and fall protection regulations. We will untangle the multitude of regulations regarding these topics and bring it down to a practical and understandable approach and most important an approach that can actually be implemented in the field. We will also touch on the differences related to general industry, construction, agriculture and maritime regulations, and which one impacts you in the field.
RECOMMENDED
This program will outline the application and use of air monitoring equipment for confined space and area monitors as it applies to the liquid waste industry. It will be in laymans terms, and will include a review of terminology such as PPM, LEL, TWA and % X Volume. All alarm points, as they apply to the industry, will be compared to day-to-day exposures that we all experience so that the employee will understand that they are protected and will not feel any effects when the alarm sounds.
VACUUM LOADERS
Vacuum Loaders
9:30 AM - 10:30 AM Room: 243-245 Speaker: William Akins, Manger, Vac-Con Services Inc.
This program will outline the different applications of various vacuum trucks (combination machines, hydroexcavators, and industrial machines). It will also outline use cases for determining necessary equipment. This program will then give a detailed overview of industrial vacuum trucks, their components, and capabilities. It is intended to be interactive with active Q&A throughout.
DOT COMPLIANCE
11:00 AM - 12:00 PM Room: 243-245 Speaker: Anne Brantley, Director of Product Development, Wastequip Cusco
In this session attendees will discuss the purpose of DOT certification to strengthen a trucks tank and bumper to prevent spillage of hazardous materials during rollover accidents or rear-end collisions. Trends indicate that DOT certification is being required for more types of materials not just hazardous material. DOT certification can increase the price of vacuum truck by as much as 20 percent, so when should fleet owners make that extra investment? What are the requirements for truck DOT certification, and how can you choose a reputable manufacturer to ensure your fleet is in compliance with evolving regulations?
MUNICIPAL
Many people are aware of the challenges inflow and infiltration bring to any utility. However, they may not be fully aware of how easy it is to identify the problems, and what methods are recommended to fix them. This presentation will give attendee a closer look at infiltration identification, and methods and products to use for correction and remediation of infiltration and rehabilitation. It will also address proactive efforts and products to reduce or deny infiltration and thus eliminate the need for rehabilitation. Prevention is always less costly than remediation.
MUNICIPAL
DC Water provides critical water and sewer services to the nations capital; the infrastructure that supports these services is old and deteriorating. The median age of the 1,800 miles of sewer pipe is 86 years old, with some in-service trunk mains installed before the Civil War. One of DC Waters strategic initiatives is to evaluate different technologies to improve service delivery while lowering asset life cycle costs. The lateral program seemed a likely candidate to evaluate trenchless solutions, since over 20 percent of the project costs were related to restoration. DC Water staff were interested in a trenchless solution, specifically a cured in place pipe (CIPP) solution, as a possible alternative to the traditional open-trench method.
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DESCRIPTION
In this session participants will discuss the different types of nozzles available on the market today, including how you make your selection and what to look for in a nozzle. Paquet will examine hose-line loss and what this means when setting a nozzle up properly. Participants will look at the design of nozzles and why some are more effective than others. This will give the end user an education in determining what nozzles to purchase and in the selection of nozzles. A supplied hose-line loss chart will explain why the end of the hose pressure is the most important. Participants will also cover how to test nozzles with a cost-effective test kit. This will also include complete instructions to make the proper selection and an understanding that one nozzle does not do it all. There are a number of different accessories for installation with a residential septic tank. The broad categories include equipment for ease of access, equipment for improvement of effluent quality, equipment for ease of operation and maintenance and equipment for improving dispersal distribution. This presentation will go over these four classes of septic tank accessories and how they can benefit the function and maintenance of an onsite system.
RECOMMENDED
MUNICIPAL INSTALLER
11:00 AM - 12:00 PM Room: 130-132 Speaker: Scott Paquet, President/CEO, NozzTeq Inc.
INSTALLER
9:30 AM - 10:30 AM Room: 133-135 Speaker: David Flagg, President/CEO Septic Services, Inc.
This session will touch on the history of aeration, and the difference between aerobic and anaerobic digestion. It will move along to the many types of tanks, aerators and features and benefits of each design, along with diffuser types, filtering, electrical requirements, and safety and maintenance of the system, effects on the adsorption field, including both pictures and video. Aeration is not a new process, as its use began at the turn of the century in municipalities, and began to be used on residential sites as far back as the 1940s. However, because of the high cost and less concern for the environment, the process did not become popular until many years later. In a septic tank, anaerobic bacteria digest the sewage and require little to no oxygen to break down the waste material. In an aeration tank, aerobic bacteria require lots of oxygen to survive to break down and digest the sewage, so consider anaerobic bacteria at the speed of Wile E. Coyote and aerobic bacteria like the Roadrunner. By aerating a tank, it allows you to process more sewage in a smaller space, producing a cleaner effluent to the adsorption system. The benefits in the adsorption field will also be discussed. The presentation provides detailed information on how to service ATU systems, how to evaluate problems from influent to effluent, and the equipment needed to assure correct identification of system problems from as simple as; when to pump an ATU, the need to check pH levels from time to time, dealing with odor issues, to understanding the good guys in biology to the bad guys, this referring to sludge bulking caused by filamentous microorganisms. The presentation reviews ATU design and comparison to standard onsite septic systems, with adequate attention to the importance of the ATUs relationship with biology presented in an easy to understand technical format that will satisfy both new and seasoned operators, and service personal. The program covers the ATU biological process, factors that effect ATU performance, and methods and tools necessary to identify, correct, and resolve many ATU problems. The session includes handout materials and information to meet the sessions goal of achieving a level of knowledge and understanding that will allow proper service of ATU systems by those that attend the session. In this session participants will discuss liquids vs. portion control deodorizers. Liquids can be non-formaldehyde, formaldehyde or biological. The discussion will include how liquid deodorizers can be applied; direct charge, dilute, or premix controlling the use of liquid deodorizer utilizing a blend system; and what strength is best for you. Portion control includes tablets or packets. Discussed will be choosing the right portion control method for your needs; one-size-doesnt-fitall requirements; how seasons and environment can influence your choice of product; and the pros and cons of liquid and portion control, including storage, transport, spillage, cost, and limitations.
INSTALLER
PORT. SANITATION
8:00 AM - 9:00 AM Room: 243-245 Speaker: David Roncadori, J & J Chemical Co.
110
SESSION
DESCRIPTION
RECOMMENDED
PORT. SANITATION
8:00 AM - 9:00 AM Room: 237-239 Speaker: Dale Wallace, GM, Green Way Products division of PolyPortables, LLC
This seminar will cover a number of questions and decisions to be made that will help guide new and or established operators on how to properly service and maintain their investment, The Portable Toilet. The decisions you make will impact the success of your business. Why do we do what we do? What governs your choices when you decide how and how much to service your customer? This discussion addresses: Why this business? How do you grow your business? How do you make the most of your business? How do I take care of a toilet? What about urine scale and bio films? What should you use as a deodorizer with so many choices out there? And should you detail your toilets, and if so, how?
PORT. SANITATION
Oh Shift! Six Future Trends You Must Gear Up For to Compete and Succeed
9:30 AM - 10:30 AM Room: 237-239 Speaker: Beverly Lewis, President, Beverly Lewis Group
Several global trends on the horizon will have a major impact on your sanitation business. This session will discuss six epic shifts that will change the face of portable sanitation. The seminar will raise awareness and create long-range visibility for these trends, and discuss specific strategies to turn these changes to your advantage. Topics include technology, workforce demographics, communication, consolidation and sustainability.
PORT. SANITATION
11:00 AM - 12:00 PM Room: 237-239 Speaker: Randy Tischendorf, Sales, Imperial Industries, Inc.
This seminar will cover the proper selection of chassis in correspondence with weight distribution and the Bridge Law. It will supply the attendee with both the maximum capacities allowable on a given chassis, taking into consideration if a trailer is being pulled. The seminar will cover the estimated overall weight of tanks manufactured in aluminum, steel and stainless steel and the proper chassis selection for each basic tank capacity. Also discussed will be the various styles of tanks used in the portable restroom industry, and their uses.
In a sea of competing companies, what makes your company stand out from the rest? Callers are looking for precisely this answer, and how you communicate this will separate you from your competition. Learn how to get the best bang for your buck on the thousands you spend to get the phone to ring. While call volume is a key component, youre still ultimately as good as you book. Timing, tone, and confidence all play large roles in earning the callers trust. In order to get more techs to more doors, you must first improve your current situation. Knowing how to find these improvement areas is crucial since you cannot improve what you dont measure.
111
DESCRIPTION
Often overlooked by service companies, a strong marketing and advertising program will keep your business in front of both customers and the competition. Topics covered include phone book advertising, social media, Internet, newspapers and more. Learn how to develop your brand and the most economical and intelligent places to put it.
RECOMMENDED
8:00 AM - 9:00 AM Room: 243-245 Speaker: Jeff Bruss, President, COLE Publishing
This presentation will go over a typical business cycle for portables and liquid waste services (brown, yellow, black oil, septic, graywater) from first customer contact through verification of service. It includes how changes can save from 15 to 45 percent; invoices, route sheets, receivables, customer contact, marketing, and order taking; implementations for the field; how to get the greatest benefits; how to handle exception customers; and services to differentiate your company from the competition.
Speaker:
This session will teach attendees how to properly price sewer, septic and plumbing services, and how to market using discounts without losing your profits. It will include how to easily plan for retirement, depreciation, taxes and retained earning while having sufficient money for the owners draws. Achieve financial balance between your production employees, customers and the shareholder(s), and get access to software that will help you. This session will be hands-on practice with take-home handouts that you will be able to use in your business immediately.
In this class, owners will learn to master a set of principles that will help them and their call-handling team book more calls and wow more customers over the phone. What better way is there to keep your dispatch board full than to book the calls that are already coming in to your office? With this class, youll learn how your call-handling team can become more passionate in their interaction with your customers; theyll not only book more calls, but also become fundamentally great at taking care of customers. For business owners looking to book more calls and wow more customers, your attendance at this class is a must. In this session attendees will take a look at the simple yet incredibly effective methods that the most successful contractors use to improve their sales. They will discuss how they motivate technicians, ensure satisfaction, generate more repeat business and other secrets that you can quickly and easily implement when you return to your office.
MUNICIPAL
This session discusses the understanding of how the crew, equipment and nozzles are integral to the successful completion of the task at hand. Topics discussed include pressure drop, cleaning procedures, and nozzle selection, and how they are related to each other. Learn how to effectively clean sewer and storm lines using minimal fuel, water and time. This class will be of interest to owners, managers and operators alike.
112
SESSION
DESCRIPTION
RECOMMENDED
MUNICIPAL
SEALING: Underground Coatings Infiltration into sewer systems is insidious, pervasive and monumentally Restore Deteriorated Infrastructure expensive. Collection systems develop increasingly worse infiltration over
9:30 AM - 10:30 AM Room: 130-132 Speaker: Stewart Nance, Sales & Marketing Manager, Interfit USA
time due to defective and deteriorating components. Cementitious and epoxy liners, and the combination of both, have proven effective in permanently and economically restoring and protecting deteriorated structures, and thus eliminating infiltration.
MUNICIPAL
Rehabilitation: How Small Contractors Can Make Big Money Doing Manhole Rehabilitation
11:00 AM - 12:00 PM Room: 130-132 Speaker: Bill Shook, President and Founder, AP/M Permaform
There are more than 20 million manholes in America, and more than half are over 50 years old and in need of serious repair. This session discusses the variety of techniques that are presently available to seal, reinforce and protect old block, brick/mortar and corroded precast manholes to better than new condition without digging. For a small investment, contractors can net big returns. Case studies will be shared.
PUMPER
Attendees will discuss the process for evaluating an application and determining what would be the correct system for use. It will provide attendees with a takeaway that includes a list of Rules of Thumb, pitfalls to avoid and confirmation of steps that the end user will find helpful to ensure they have the right system for their job.
PUMPER
Using a biological product adds beneficial bacteria needed for a healthy tank. The product will continue to flow through the drainfield and breakdown the biomat. Subjected to bleaches, detergents, and other chemicals, naturally occurring bacteria struggle to survive and keep up with the influx of waste in residential and commercial septic systems. Adding a biological product formulated to work in the harsh conditions that requires no pH neutralizing and is performance ready, will decrease the amount of times a system has to be pumped, while giving a customer lasting results. According to the US EPA 90 percent of all septic failures occur in the drainfield. Its important to understand the system your working with, and to take the time to see if your building department has an as built drawing of the system. What are the reasons systems fail? This session will discuss the steps to solve these issues.
PUMPER
11:00 AM - 12:00 PM Room: 133-135 Speaker: Mark Reynolds, CEO/President, RCS II and Municipal Sales, Inc.
www.pumpershow.com
Education Day: Feb. 24, 2014 Exhibits Open: Feb. 25-27, 2014
Indiana Convention Center - Indianapolis
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ASSOCIATION NEWS
By Jim Kneiszel
Pumper invites your state association to post notices and news items in this column. Send contributions to editor@pumper.com.
ALBERTA, CAN.
Provincial variance for at-grade systems In its September newsletter, the Alberta Onsite Wastewater Management Association reported on a new province-wide variance allowing selection of the LFH at-grade system as the final treatment in private onsite systems. The STANDATA, which outlines requirements for design and installation of the system is available for download through the Alberta Municipal Affairs website.
CALENDAR OF EVENTS
Jan. 8-9 Iowa Onsite Waste Water Association Annual Conference, Iowa Events Center, Des Moines; 515-225-1051; www.iowwa.com. Jan. 15-16 Ohio Onsite Wastewater Association Annual Conference and Trade Show, Deer Creek Lodge and Conference Center, Mount Sterling; 866843-4429; oowa@ohioonsite.org. Jan. 21-22 Missouri Smallflows Organization Conference and Trade Show, Boone County Fairgrounds, Columbia; 417/739-4100; contact@mosmallflows.org. Jan. 30-Feb. 1 The Wisconsin Onsite Water Recycling Association and Wisconsin Liquid Waste Carriers Association Joint Annual Conference, Holiday Inn & Convention Center, Stevens Point; 800/377-6672; www.wowra.com.
Dec. 12 Pumps, Panels, and Electrical, Camdenton Call Tammy Trantham at 417/739-4100 or visit www.mosmallflows.org.
Nebraska
The University of Nebraska-Lincoln Extension has these state-approved courses: Dec. 10-11 Mound Systems, Norfolk Dec. 12-13 Mound Systems, Ithaca Call 402/472-9390.
New England
The New England Onsite Wastewater Training Center at the University of Rhode Island in Kingston has this course: Dec. 12 Designing Nitrogen Removal Technologies Call 401/874-5950 or visit www.uri.edu/ce/wq. For soil courses, call Mark Stolt at 401/874-2915 or email mstolt@uri.edu.
Delaware
The Delaware Technical Community College-Owens Campus has these courses: Online: Pumps, Motors and Controls enrollment until Dec. 13. Dec. 12 Soils Dec. 18 Tracking Water Movement Through Doppler and Transit Time Flowmeters Call Hilary Valentine at 302/259-6384.
North Carolina
The North Carolina Pumper Group and Portable Toilet Group have an educational seminar on septage management and land application on Dec. 14 in Raleigh. Call Joe McClees at 252/249-1097 or visit www.ncpumpergroup.org or www.ncportabletoiletgroup.org. The North Carolina Department of Soil Science College of Agriculture and Life Sciences offers these courses at the Booth Field Learning Lab, Raleigh: Dec. 9 Onsite System Technologies Dec. 10 Advanced Treatment for Improved Field Performance Dec. 11 Wastewater in the Environment Contact Joni Tanner at 919/513-1678 or soilstraining@ncsu.edu. Pumper invites your state association to post notices and news items in this column. Send contributions to editor@pumper.com.
Minnesota
The University of Minnesota Onsite Sewage Treatment Program has these classes: Dec. 12-13 Installing Onsite Systems, Mankato Dec. 16-17 General Continuing Education, Brainerd Dec. 18-19 Installer Continuing Education, Mankato Dec. 19 Pipelayer Certification, Mankato Call Nick Haig at 800/322-8642 (612/625-9797) or visit http://septic. umn.edu.
Missouri
The Missouri Smallflows Organization has these CEU courses: Dec. 11 Drip Irrigation, Camdenton
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