Rose Buholt

203 E Bishop ST Ravenwood, MO 64479 RoseMary.Buholt@dss.mo.gov (660) 582-1424

Profile:

Professional committed to providing exceptional customer service to the citizens of Missouri Exhibit outstanding skills in handling complex and sensitive interpersonal communication and interactions Excels at interpreting and explaining rules, regulation and procedure concerning Public Welfare programs Energetic team player who communicates well with customers , community and local partners Proficient in FAMIS, MS Word, Excel, Outlook and Data Warehousing

Education:
Bachelor of Science in Business Management Northwest Missouri State University | Maryville, MO
Expected December-2014

Professional Experience:
DEPARTMENT OF SOCIAL SERVICES/FAMILY SUPPORT DIVISION
Correspondence and Information Specialist, Albany, MO 2012 to current Operate the Resource Center for individuals seeking information about public assistance Possess strong knowledge of policy for programs administered by Family Support and Childrens Division Provide exceptional customer service by establishing relationships and focusing on customers needs Supporting team player to other counties who need assistance with applications and interviews Eligibility Specialist, Maryville, MO Determined eligibility for public assistance programs based on Federal and State regulations Conducted interactive interviews with excellent listening skills and program knowledge Cultivated a strong working relationship with other agencies and local employers 2005 - 2011

Self Sufficiency/Futures Case Manager, Maryville, MO 1999 - 2005 Enrolled clients in employment activities such as job search, volunteer sites, and higher education Generated strong public relations with partnering agencies by forming committees to relay consistent program information Strategized with clients to determine their strengths and needs and empowered them to move from dependency to self-sufficiency through job placement Clerk/Typist II, Maryville, MO Greeted and listened to clients to determine their need and directed them to the correct person Answered phone calls and directed callers to the appropriate worker Learned the internal computer systems (Legacy and FAMIS) Provided interim administrative office support assistant to the County Manager for six months 1996 - 1998

PREVIOUS EXPERENCE
Assistant Manager, Sherrys Grocery, Ravenwood, MO Food Preparer and Cashier, ARA Food Services, Maryville, MO 1985 - 1996 1984 - 1985