F ELIX A.

S UAREZ
2004 Mayfield Villa Drive, No. 14103 | Arlington, TX 76014 Cell: 817.213.7559 | Phone: 817.476.1079 | Email: felixsuarez@yahoo.com

OBJECTIVE
To obtain a position in a growth oriented organization that offers diverse job responsibilities, and allow me to apply education, management experience and bi-cultural advantage.

SUMMARY
Self-directed global management student with extensive experience in the stock plan administration, retail, facility operation management industries. Highly competent in all areas of global business and global management. Strong analytical, problem solving skills and initiative to understand the external environment. Proven ability to communicate well with diverse groups and individuals. Organized and efficient with strong communication skills and the ability to manage staff and multiple tasks in a fast paced environment.

SKILLS & COMPETENCIES

Proficient in MS Office Detail-oriented Presentation skills Mentoring skills Research Analysis Public Speaking Forecasting Organizational skills Management skills Problem Solving skills Teamwork skills Project Management Leadership skills Market Analysis Data Analysis skills

KEY ATTRIBUTES
Excellent Communication Skills Extensive experience working with customer one-on-one and via email or telephone Able to multitasking job assignments, organization and planning Work well in either an Independent environment or as a team contributor Supervised and managed staff of 6-12 at intensity that maintained a consistent level of quality work

LANGUAGES
Bilingual/Biliterate in English and Spanish

QUALIFICATIONS
(THIS SHOULD BE THE RELATED QUALIFICATIONS OR REQUIREMENT REQUESTED BY EMPLOYER)

Support internal and external customers while interpreting, researching and resolving intermediate to complex mutual fund, brokerage operations and cross-product issues. Build relationships within the team and internal cross-functional businesses. Prioritize customer issues based on potential monetary loss, market sensitivity, and customer value while educating representatives Initiate problem resolution procedures, which includes corresponding with clients directly though written communication Participated in various projects and process improvement initiatives focused on improving the existing workflow, quality, efficiency and policy & procedures recommended methods to ensure consistency and streamline procedures. (Continue)

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Cell: 817.213.7559 | Phone: 817.476.1079 | Email: felixsuarez@yahoo.com

Analyze account applications and establish brokerage accounts accurately and expeditiously utilizing multiple systems Enter client new account and maintained transactions, resources and tool Provide World Class Service Protected & maintained customer confidence by keeping information confidential Problem solver skill to find solution to create exceptional client experience College graduate with an Associate degree in business and about to complete a Bachelor degree in business concentration in global business management. Detail oriented & ability to work effectively with minimal supervision Team player with the ability to help maintain a positive work environment by demonstrate, dedication to client through flexible schedule and overtime. Organized; Ability to prioritize, multi-task, and work effectively in a fast-paced environment with multiple deadlines and processes Strong interpersonal skills and proven ability to build and maintain business partner relationships Strong verbal and written interaction skills including ability to explain complex processes required. Keyboard and data entry skills; Ability to work efficiently between multiple systems/applications within a Windows environment

PROFESSIONAL EMPLOYMENT
Independent Energy Consultant; Momentis by Just Energy Inc., Dallas, TX Assistant Facility Operation Manager/Facility of Operations; Life Time Fitness Inc., Mansfield, TX Store Manager/Manager in Trainee; Payless Shoe Source Inc., Grand Prairie, TX Sr. Stock Plan Administrator/Securities Processing Specialist; Smith Barney Inc., New York, NY Securities Processing Specialist; AST Stock Plan Inc., New York, NY

EDUCATION
BS Global Business Management (Expected March 2014) AA - Business 2012 University of Phoenix, Arlington, Texas Relevant Coursework: Management Practices Global Supply Chain Management Cross-cultural Business Finance International Trade Quantitative Analysis Organizational Development Business Information Systems Principles of Economics Global Management Business Management International Human Resource Global Human Resource Management Business Law I Organizational behavior Project Management Microeconomics Macroeconomics Business Ethics Principle of Marketing

AWARDS
2004: Employee Recognition Award 2004: Customer Service & Innovation Award (CSI)