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Version 8.6
Delphi is a trademark of Borland. MSDOS, Windows-NT, Windows 2000, Windows XP and Microsoft Word are trademarks of Microsoft Corporation. Oracle is a trademark of Oracle Corporation. Crystal Report Writer is a trademark of Crystal Decisions. All other brand and product names are trademarks or registered trademarks of their respective companies. This document has been prepared by Micros-Fidelio (Ireland) Ltd. and is available to a select group of individuals for informational purposes. This is a confidential document that contains concepts, methods and other proprietary information. Readers are to treat the information herein as confidential. 2006 Micros-Fidelio (Ireland) Ltd. All rights reserved. No part of this document may be reproduced, transmitted or used in any form by any means graphic, electronic or mechanical, including photocopying, recording, taping or information storage and retrieval systems or otherwise without the prior consent of the copyright owners. Micros-Fidelio (Ireland) Ltd. makes no warranty of any kind with regard to this material, including but not limited to the implied warranties of marketability and fitness for a particular purpose. Micros-Fidelio (Ireland) Ltd. shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material. Information in this document is subject to change without notice. Author: V8 Development Team Printed in Germany Micros-Fidelio (Ireland) Ltd. Europadamm 2-6 41460 Neuss Germany Tel: Fax: +49 2131 137 0 +49 2131 137 464
Table Of Contents
Introduction ............................................................................................ 1 About Version 8 Cashiering ................................................. 1 Logging In........................................................................... 1 Cashiering Shortcut Bar ...................................................... 2 Navigation keys................................................................... 3 Using the blue drill down arrow .......................................... 4 HTML View .......................................................................... 4 The Quick Keys.................................................................... 7 The Date Field ..................................................................... 8 Changing the date ............................................................. 9 Logging off and Exiting Version 8...................................... 10 Cashiering ............................................................................................. 11 Billing................................................................................ 11 Opening a Guest Folio ...................................................... 13 Batch Printing ................................................................. 15 Financial Accounts ........................................................... 16 Payments ....................................................................... 18 Split .............................................................................. 19 Transfers........................................................................ 20 Reservation .................................................................... 21 Financial Account (FA) Settings ......................................... 21 Options .......................................................................... 22 Check Out Options........................................................... 31 Check Out ...................................................................... 34 Batch Posting .................................................................... 35 Batch Posting.................................................................. 35 Posting .............................................................................. 36 Posting Journal ................................................................. 39 Posting Journal ............................................................... 39 Cashier Functions.............................................................. 43 Billing History ................................................................. 43 Cashier Status ................................................................ 45 Change Cashier Stock ...................................................... 46 Currency Exchange.......................................................... 48 Deposits......................................................................... 51 Exchange Rates............................................................... 52 Petty Cash...................................................................... 54 Telephone Booth ............................................................. 55 Batch Settlements ........................................................... 58 Close Cashier..................................................................... 60 Passer By .......................................................................... 64 Accounts Receivable.............................................................................. 67 Accounts ........................................................................... 67 Accounts Search.............................................................. 68 Account Setup ................................................................ 71 Deleting an Account......................................................... 74 Deactivate/Activate ......................................................... 74
Postings ......................................................................... 75 Aging............................................................................. 86 Reminders...................................................................... 86 All Reminders ................................................................. 87 Accounts Options............................................................. 88 Print/E-Mail All Statements ............................................... 89 Transactions...................................................................... 89 Transaction Search .......................................................... 90 Transaction Options ......................................................... 92 Credit Cards .................................................................... 102 Credit Card Search: ....................................................... 102 Credit Card Options: ...................................................... 104 Additional Options: ........................................................ 104 Document History ........................................................... 104 Document History Search ............................................... 104 Document History Options .............................................. 105 Reminder Letters & Statements ...................................... 106 Reminder Letters & Statements Configuration.................... 107 Batch Statement Examples ............................................. 108 Travel Agent Processing...................................................................... 111 Commissions ................................................................... 112 Adding Commission Manually .......................................... 112 Commission Details ......................................................... 114 Travel Agent Processing Setup ........................................ 115 TAP Commission Accounts .............................................. 115 TAP Commission Rules ................................................... 116 TAP Commission Codes .................................................. 118 Travel Agent Profile Setup .............................................. 118 Tour Operator Invoice ......................................................................... 119 Rebate Accounts ................................................................................. 123 Transponder........................................................................................ 125 Index .................................................................................................. 131
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1
Introduction
About Version 8 Cashiering
The Version 8 cashiering module is used to check in financial accounts, access the billing screen to select any in house guest or financial account and post, modify, or transfer charges, view invoices, print information folios or perform a check out. To maintain proper control each receptionist or cashier usually has their own cashier number and in larger properties each cashier has their own cashier drawer. To administer this, Version 8 requires a cashier login each time postings or changes reflecting the cash drawer are made. Version 8 offers the possibility to configure cashier stocks in different currencies, with the functionality to administer stock per currency; it is possible to exchange currency to another currency than local. The close cashier function offers detailed reporting about each cashier's transactions of the day.
Logging In
To use Version 8 you must first log into the system. You must have a valid user identification and password. Logging into Version 8: 1. From the desktop, click the Fidelio Version 8 icon.
2. Type your user identification (case sensitive) in the Login name box. 3. Tab to the Password box. 4. Type your secret password (case sensitive) in the Password box. 5. Click LOGIN, the Version 8 main menu screen appears. You are now logged into the system.
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To open the Cashiering Shortcut Bar: 1. Click CASHIERING from the coloured shortcut bar. The Cashiering shortcut bar opens.
2. Alternatively you can click CASHIERING on the menu bar. The Cashier menu screen appears.
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Introduction
Navigation keys
Accelerator keys Version 8 has accelerator keys that allow you fast access to a box on a screen or dialog box. When a letter is underlined you can press the Alt + letter keys and the cursor moves into the appropriate box. For example, on the Profile Search screen the letter A is underlined in the Name field. By pressing the Alt + A keys, the cursor moves into the Name box. To use the accelerator keys: From the screen or dialog box, press Alt + letter The cursor moves into the appropriate box. Shortcut keys Version 8 has shortcut keys that allow you to perform actions directly from the keyboard without having to use the mouse. Using these keys saves you time. Version 8 Shortcut keys Shortcut Key F1 Alt + F4 F10 F12 Alt + Down arrow Tab Shift + Tab Ctrl + Tab Ctrl + Shift + Tab Escape Description Displays the help. Closes the active window. Closes all active windows. Moves the cursor from a data field to the grid. Displays a combo box. Moves forward through the fields /options. Moves to the next field and confirms the entry. Moves backward through the fields/options. Moves forward through tabs. Moves backward through tabs. Cancels the current action. Removes a Combo box before a selection has been made. Moves the cursor to the beginning of a field. Moves the cursor to the end of a field.
Home End
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For example, on the House Status screen clicking the blue drill down arrow on the Out of Order line displays the Out of Order Rooms screen.
HTML View
Version 8 offers the possibility to view information in HTML format. The main areas where information can be viewed in HTML format are as follows: Reservation Navigator Groups Blocks Profiles Tasks and Activities Events Conference Reservation
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Introduction
View information in HTML format In this example we will display information in HTML format on the profile screen. 1. Click the CUSTOMER RELATION menu and select PROFILES to display the customer profile screen. 2. This main customer profile screen is called the Navigator and is divided into 3 distinct areas: Query - basic and advance profile search criteria Query Results - the results of the query shown in a grid format Tree Listing and HTML Page A tree listing of all the details associated with this profile including address, communications, links, reservations or history A freely definable HTML display which by default has a 'big' format where the details are displayed in a non-grid style format or a list format. The HTML display can be printed by using the right mouse click.
3. Enter the name to search for in the NAME box and click SEARCH.
4. The query results are shown in grid format in the middle section of the screen and the tree and HTML formats are shown in the lower section of the screen.
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5. In this instance the HTML view displays a summary of the profile details. The tree listing is displayed by default expanded by one level. A plus sign next to a folder indicates that it can be expanded to show more folders; a minus sign indicates that it can be collapsed. Expand the HTML tree 1. Click the expand icon to show all available folders.
Collapse the HTML tree 1. Click the collapse icon to collapse all folders to the uppermost level.
Refresh the HTML View 1. Click the refresh icon Clear the HTML View 1. Click the clear icon . .
2. The Tree and HTML section of the screen is cleared completely of all details. However it is only cleared for the selected profile, as soon as another guest is selected the HTML view for that guest is displayed. Change the display of the HTML Two additional buttons on the html display allow you to change whether certain details are displayed in a non-grid style or in a list format. By default the 'big' view is displayed. 1. To view in list format click the button.
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Introduction
button.
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You can type the date directly in the date field; however it must be typed exactly as per the pre-defined format. There are many date fields in the system, for example, Arrival Date or From Date. The date can be either a specific date or an as of date.
A specific date is when you need to see what happened on that day. For example, you need to see which guests have departed 01/01/03.
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Introduction
An as of date is when you need to find out information starting from that date. For example, you need to read the room rack starting from 09/09/03 through 12/09/03.
2. Change the month to a previous month or future month by clicking the horizontal arrows located on the top of the calendar or by pressing the Ctrl + Page Up or Ctrl + Page Down key. 3. Place the cursor on the date and click the left mouse button or move the keyboard arrow keys to locate the date and press Enter, the date is changed.
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A new user can now login. 3. To close the application completely click CANCEL. Version 8 is closed and the desktop appears. To exit Version 8: 1. Click the WINDOWS menu and the option CLOSE ALL to close all open screens and dialog boxes. 2. Click the EXIT APPLICATION option from the WINDOWS menu. Version 8 is closed and the desktop appears.
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2
Cashiering
Billing
The billing option is used to view or modify guest folios or financial accounts, post guest charges, transfer charges and check-out folios. To speed up the billing process the guest room number can be entered on the cashier login screen to open the guest folio directly, bypassing the billing search screen. If no room number is entered then the billing search screen opens listing all checked-in guests and financial accounts. How to access the billing search screen: 1. Click the CASHIER menu and select BILLING. or press CTRL+B. Alternatively click the BILLING icon from the coloured cashiering toolbar. The Cashier Login screen is displayed. 2. Enter your CASHIER NUMBER and PASSWORD, click LOGIN. The billing search screen opens, listing by default all checked-in guests and financial accounts. Note: The ROOM field is displayed when accessing the billing option to speed up the billing process. Enter the room number in the ROOM field to access the guest folio directly bypassing the billing search screen. All other cashiering options require only a cashier number and password. Billing Search Screen: The main billing search screen is divided into 3 distinct areas: Query Results - the results of the query shown in a grid format, the default display lists all checked-in guests and financial accounts. Query (Filters) - consists of 5 sections of search criteria. The filter section can be hidden by pressing on the HIDE/SHOW filters bar. General - to search by Room number, Guest name, Group name, Reservation ID (Confirmation number) or Party (The parameter Party Functionality must be on under Global Settings->Reservation tab). Entering a filter here then pressing tab automatically loads the guest invoice regardless of the user setting defined under Miscellaneous->User Settings->Billing tab. Reservation - to search by reservation status: In House, Expected Arrivals, Expected Departures, Checked Out, Future. Financial Accounts - to search by FA status: In House, Expected Arrivals, Expected Departures, Checked Out, Future. Balances - to search by folio balance: All, Zero Balance, Open Balance.
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Date Filter - the APPLY check box activates the date filter and enables you to search for reservations limited by date range. The other filter options such as Expected Arrivals will show all expected arrivals for today's date and Future will show all future reservations without the possibility to limit the search by date. Selecting the APPLY check box allows you to search for example, for all reservations arriving on a specific date or all reservations which checked out on a specific day. Note: Entering a filter in the GENERAL filter section and then pressing the tab key automatically loads the guest invoice regardless of the user setting defined under Miscellaneous->User Settings->Billing tab. Billing Search Screen Options - the options available directly from the billing search screen. Click this Button Select New FA Refresh Allowances Options C/O All 0 Bal. Select All Batch Post Batch Print To perform this task Select a guest or financial account. Open a new Financial Account. Refresh the screen or to activate the query entered in the filters section. Display the package allowances screen. Select the Options button to display additional options. Check out all guest accounts with a zero balance. Select all the guests displayed in the billing search grid. Post the same charge for the same department, to several guests. Print information folios, as interim or advance bills, for all in-house guests and guests departing today or tomorrow. When selecting several in house guests and pressing the ADJUSTMENTS button a reduction can be posted as percentage to the selected invoices or a discount/adjustment percentage or amount can be posted to a specific invoice. The discount can be posted on a selected department code which can be configured on the department code setup To post room, tax and fixed charges for the selected in-house guests for a single day or for the entire stay.
Adjustments
Daily charges
Click REFRESH to refresh the billing search screen and activate the search. Fast Access to the Billing menu or Check out - select a reservation or financial account from the billing search screen and right-click to display the popup menu for fast access to the billing and check out options.
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Cashiering
The lower section of the screen has the following options: Postings PAYMENTS SPLIT TRANSFERS Reservation FA Settings OPTIONS C/O OPTIONS CHECKOUT
Additional options are available on a pop-up menu by clicking the right mouse button on any place of this screen.
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Available operations on the right mouse click Click this Button Add Guest View To perform this task Opens additional guest bills. Select the guest from the Billing Guest search screen, the newly selected bills appear as additional tabs at the bottom of the uppermost bill. Clicking on a bill tab brings that bill to the top. Close the billing window, the guest name is no longer shown on tab at the bottom of the screen.
Close Guest View Cancel Postings Cancel Selected Postings Adjust Postings In Window
Cancels the selected postings. Split postings from rate codes will be cancelled on the correct department codes. Cancelling a cancelled posting re-posts the charge. Offers a selection of already existing windows of the guest folio and an option to create a new window. Creating a new window will move both postings (selected and correction posting) to the new window. Selecting one of the existing windows will move both postings to the selected window. This option may be used to delete postings from today postings which have not been printed. This option is controlled by the user right 'Delete Postings'. Displays the View Posting Details dialog box. To split a selected charge. To transfer selected postings or specified department codes to another window, room or financial account. This can be done, by arrangement code and by period of time.. To select all postings on the open invoice. To check the guest or financial account out.
Select Postings Checkout Selected Window Checkout Selected Window with Forced Printing
This option is only available if the flag: Window Checkout with Forced Printing is activated under Setup->Configuration->Miscellaneous->Global Settings>Country Specifics tab Italian Settings. Selecting this option will check out the window and print an invoice regardless of the flag: Print invoice when balance is zero under Setup->Configuration->Miscellaneous>Global Settings->Billing tab. It will also print invoices with no postings at all. Displays the Billing Window Setup dialog box. If there are multiple guests linked to the reservation then it is possible to select one of the linked profiles from the INVOICE TO section of the billing window setup dialog box on an additional window. Deletes the selected window unless there are postings or billing instructions defined for that window.
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Cashiering
To perform this task Post a payment for the guest or financial account. Post a charge for the guest or financial account. Displays the guest check linked to the posting both while the guest is in house and also once the folio has been checked out. See Guest Checks The NEXT and PREVIOUS buttons allow you to scroll through all the guest checks which are linked to this folio. Click the PRINT button to print the details of a specific check.
Indicator lamps on the billing screen When opening the billing screen indicator lamps will be displayed if the guest has: Messages Shares Locators
Batch Printing
Printing out several guest folios is quicker using the batch folio function. Batch printing enables you to print information folios, as interim or advance bills, for all in-house guests and guests departing today or tomorrow. This function is useful for hotels that slip an advance bill under the guest's room door the night before check-out. It gives guests the opportunity to look over their folios prior to checking out. Also, a guest paying by credit card can simply sign the folio and leave the signed folio at the check-out desk, or use video check-out and keep the folio as an information copy. How to batch print folios: 1. Click the CASHIER menu and select BILLING. or press CTRL+B. The Cashier Login screen is displayed. 2. Enter your CASHIER NUMBER and PASSWORD, click LOGIN. The billing search screen is displayed.
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3. Use the filters to display the required guests. 4. Highlight the required records on the list. 5. Click BATCH PRINT, the batch printing dialog box is displayed.
6. Complete the fields as detailed in the Batch Printing dialog box. 7. Click PRINT, the selected invoices are printed. Batch Printing dialog box Field Order by Definition Select whether the folios should be printed in room number or name order. Selecting none prints the folios in the order they are displayed on the billing search screen. Select whether the folios should be printed in descending order. Select the folio style. Select either information folio or invoice. Select this checkbox if only the billing windows on the guests own name should be printed. Select this checkbox if the room and fixed charges should be posted before the folios are printed.
Descending Folio Style Invoice Type Print only windows on guests' name Post next room and fixed charges before print
Financial Accounts
The option New FA may be used to create a new financial account. This option is identical to the New Financial accounts selection on the reservation navigator. All fields have to be filled. The new financial account option is also available from the Cashier drop down module, but there you need to enter a Cashier number, as this will directly open the Billing window.
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Cashiering
How to create a new financial account: 1. Click the CASHIER menu and select BILLING. The Cashier Login screen is displayed. 2. Enter your CASHIER NUMBER and PASSWORD, click LOGIN. The Billing Search screen is displayed. 3. Click NEW FA to display the New Financial Account dialog box.
4. In the GROUP box, click the drop-down arrow, and select the type of financial account required. 5. Click the button next to the PROFILE box to open the profile search screen, SELECT an existing profile or create a NEW one. 6. In the ACCOUNT NUMBER box, click the drop-down arrow, and select an account number, if the account number was defined with a description then this is updated in the NUMBER DESCRIPTION box. 7. If no default MARKET code has been defined, click the drop-down arrow and select a market code. 8. The DESCRIPTION box is automatically updated with the financial account number and description. 9. In the CREDIT LIMIT box, click the drop-down arrow, and select the credit limit required. 10. The LIMIT VALUE field is automatically updated with the value of the chosen CREDIT LIMIT, but this may be changed as required. 11. If TRANSPONDER functionality is active, then this box will be displayed. It is filled with the transponder card number if the financial account was created upon swiping or entering a transponder card. 12. Click OK, the POSTING screen is displayed and the required transactions may be processed. 13. Click the CLOSE button to return to the billing search screen.
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Note: If the start date selected equals the system date and the OK button is clicked, the financial account will be checked in. If the start date does not match the system date the financial account status will be Expected. New Financial Account dialog box Fill in this field Group With this information Select from the drop down list of predefined groups for Financial Accounts. The groups are setup under Configuration->Cashiering->Financial account groups. If this option is selected it is possible to enter a date range (from/to) on the financial account. However it is not necessary to enter a date on a financial account. Each financial account must be linked to a profile. Click the profile drop-down arrow to open the profile search screen. Each financial account must have an account number before you are able to check this into the system. Click on the drop-down arrow to get a list of predefined account numbers. Account numbers are setup under Setup->Configuration-> Cashiering->Financial Account numbers. The description entered under Setup-> Configuration->Cashiering->Financial Account numbers for this Account Number will display. Select from a list of predefined Market Codes. If this field is defined as mandatory then a market code has to be attached. The description of the Financial Account displays the Group and Financial Account Number. Select a credit limit from the listbox. The credit value associated with the selected credit limit is automatically displayed. This may be changed if required. The transponder card number is displayed if the financial account was created upon swiping or entering a transponder card.
DateRange
Profile
Account Number
Number Desc.
Market
Transponder
Payments
Select the window you would like to enter a payment for and click the PAYMENTS buttons to enter the payment.
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Cashiering
Select the payment method from the drop-down list. Department codes can be configured as disabled for selection on this screen. This is done under SETUP-> CONFIGURATIONS->CASHIERING->DEPARTMENT CODES. By default the total amount of the selected window is displayed. Enter the amount if other than the total of the selected window. Click POST button to post the payment. Click CLEAR to clear the screen and cancel the entries. Click CREDIT CARDS to open the credit card tab from the reservation edit screen and view or attach a credit card to the reservation. With an EFT Interface and a Credit Card Reader attached to the workstation it is possible to swipe the card and attach it to the reservation of the guest. If a credit card was entered on the profile of the guest it will display on the credit card information box at the bottom of the screen. Payment posting dialog box Fill in this field Payment Department Amount With this information Select a payment department code from the drop-down list. Enter the amount of the payment, by default the total amount of the selected window will display. If a payment department code in a foreign currency was entered. This field will display the amount in the foreign currency. To enter comments/remarks concerning this payment. Select an arrangement code from the drop-down list.
Foreign Amount
Comment Arrangement
Split
Select a posting and click the
SPLIT
This option is used to split a charge into several charges. It is also available when clicking the right mouse button on the selected posting. How to split a posting: 1. Click the CASHIER menu and select BILLING. or press CTRL+B. The Cashier Login screen is displayed. 2. Enter your CASHIER NUMBER and PASSWORD, click LOGIN. The billing search screen is displayed. 3. Highlight the required reservation and click the SELECT button. 4. Select the posting to be split and click the SPLIT button, the split dialog box is displayed
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5. Enter the AMOUNT TO SPLIT. 6. Click OK, a new posting is made for the amount entered in the AMOUNT TO SPLIT box and the original posting adjusted by the remaining amount.
Transfers
Select a posting and click the TRANSFERS button to transfer a charge to another room or transfer charges from one room to another window. It is also available when clicking the right mouse button on the selected posting:
It is also possible to click the transfer button without selecting a specific posting and enter multiple department codes or transfer charges by arrangement code to another room, financial account or another window of the same room. Transfer Posting dialog box Fill in this field Selected Room Transfer charges from group members With this information Displays the room number, guest name, and window number in view only format.) Only available when the selected reservation is linked to group. Select this checkbox if charges are being transferred from group members. Select from the drop down list the group members the charges should be transferred from. To Room Enter the room or financial account number the posting is to be transferred to or select the room number or financial account from the billing search list.
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Cashiering
With this information This button only becomes available if the same room is selected again. So the charge is transferred only from one window to the other on the invoice. This button only becomes available if the same room is selected again. So the charge is transferred only from one window to the other on the invoice. Pressing the new button will open a new window on the selected room. The name field is filled automatically as soon as a room number or financial account number is entered. Check this box if you would like to transfer the selected postings on the screen and open the folio for the guest or financial account the charge is transferred to. Select from list-box the department codes to transfer. Select this box if all charges should be transferred. Select from the list-box the arrangement codes that should be transferred. This requires that the transactions have been attached to an arrangement code. Select from list box a date from which the charges should be transferred. All postings with this posting date will then be transferred. Select from list box a date until which the charges should be transferred. All postings with this posting date(s) will then be transferred.
New
Name
Date Range
Reservation
Click the RESERVATION button to edit the reservation of the selected billing window. Depending on the user rights, all available menu selections under OPTIONS from the reservation edit screen and all reservation tabs can be accessed.
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Cashiering
Invoice Reprint
This option is only available if the invoice has been printed previously. It is used to print a copy of the invoice without generating a new invoice number. Note: Reprinting of invoices is user right controlled. See: Configuration->Users->User Definition->Rights->Cashiering>Billing History.
Information Folio
Use information folio to print an information folio for the guest, this option is used to hand a printed invoice to the guest for verification of the posted charges. Information Folio Style dialog box Field Customer Window Balance Style Display telephone details on invoice Definition The name of the customer as displayed on the folio window. The window number of the invoice. The balance of the window. Select the style which should be used on the information print out. If checked the telephone details, such as telephone number called, will be printed on the information folio. With the parameter DEFAULT TO DISPLAY TELEPHONE DETAILS ON INVOICE ACTIVATED UNDER SETUP> CONFIGURATION->MISCELLANEOUS>GLOBAL SETTINGS->BILLING TAB, the check box will be selected by default. Click Print to print the Folio on the predefined Printer. Click Preview to view the Folio on the screen. Click Dont print, if you would like to export the invoice to billing history, without printing.
Paid Out
Click the PAID OUT button to post charges to the guest folio for which money was taken out of the cash drawer. For example if a guest arrives by taxi and does not have cash money to pay the taxi, the receptionist or cashier might have to pay the taxi driver. This charge is then posted to the guests room, but as it is not hotel revenue it has to be posted on a non-revenue department code. Each time a paid out is posted to a guest folio, the amount is reduced from the cash flow of the cashier. How to post a paid out: 1. Select the department code from the drop-down list. Only department codes defined with a Paid Out flag under Setup->Configuration->Cashiering>Department Codes will appear in the list. 2. Enter the amount of the paid out.
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3. Click POST button to post the paid out. 4. Click CLEAR to clear the screen and cancel the entries. 5. Click the Close button to close the paid out screen. Paid Out posting dialog box Fill in this field Payment Department Amount Foreign Amount Comment Arrangement With this information Select a paid out department code from the dropdown list. Enter the amount of the paid out. Not a valid field for a paid out posting. To enter comments/remarks concerning this payment. Select an arrangement code from the drop-down list.
Profile
Select PROFILE to view and access the attached profile of the reservation or financial account. If there are several windows with different profiles, you need to select the window you would like to see the profile for first. The profile option gives full access to all the options on the customer profiles. Depending on the user right you can modify the attached profiles.
Billing Instructions
Select BILLING INSTRUCTIONS to view and access the billing instructions screen. BILLING INSTRUCTIONS are used to enter instructions for certain department codes and automatically route them to a different billing window, room or financial account. For example the guest might be on a business trip and the company will pay for his room and breakfast charges. Then billing instructions would be entered for this specific department codes and they will be routed automatically to a different window. When the guest checks out, he will only have to pay his personal charges and not see the invoice for room and breakfast. When selecting Billing Instructions, a new window opens. With equivalent user rights, you can enter a NEW BILLING Instruction, EDIT or DELETE existing Billing Instructions or CLOSE the window and return to the billing screen. How to enter a new billing instruction: 1. Click the NEW button. 2. Select the WINDOW you would like the charge routed to. The default for the new instruction will be in sequential order. Window 1 will always be reserved for all postings which are not routed to any window. When entering billing instructions for the first time, the default window is 2. 3. Enter the FROM DATE and TO DATE the billing instruction is valid for, the default dates are for the entire stay. 4. Select the DEPARTMENT CODES to be routed from the drop down list of available department codes. The * will select all department codes. Use the EXCLUDE button to exclude department codes and the add department codes. 5. Select any or all of the following options:
INCLUDE
button to
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Cashiering