1

Overall Banking Performance of Bangladesh Commerce Bank Ltd

Internship Report on

Overall Banking Performance of Bangladesh Commerce Bank Ltd

SUB I!!"# !O Annis Uddin Ahamed Vice President Bangladesh Commerce Bank Limited Zigatola Branch

SUB I!!"# B$ Tanvir Ahamed Bachelor of Business Administration (Major in inance! "# $%& '()*'+'*'), Presidenc- Universit-

#ate of S%&mission' (( #ecem&er) (*11

Letter of !ransmittal

)) #ecem.er/ )'00

To Annis Uddin Ahamed Vice President Bangladesh Commerce Bank Limited

S%&' S%&mission of Internship Report+ #ear 1ir/ 2ith immense 3leasure/ " am su.mitting m- internshi3 re3ort on Overall Banking Performance of Bangladesh Commerce Bank Limited) 4hich 4as assigned to me as a 3art of m- BBA 3rogram5 " have trul- enjo-ed m- three months internshi3 3rogram 4ith Bangladesh Commerce Bank Ltd5/ Zigatola Branch and highl- a33reciate their co*o3eration in this regard5 #es3ite some limitation/ " tried m- .est to make the re3ort a com3lete one5 Ma- "/ therefore/ 3ra- and ho3e that -ou 4ould .e kind enough to acce3t m- internshi3 re3ort and o.lige there .-5

6ours 1incerel-/

Tanvir Ahamed Bachelor of Business Administration Presidenc- Universit-

Interns #eclaration

" am Tanvir Ahamed a student of Bachelor of Business Administration/(Major in

inance! from

Presidenc- Universit-/ here.- " declare that the internshi3 re3ort titled Overall Banking Performance of Bangladesh Commerce Bank Limited is 3re3ared after the com3letion of m- internshi3 at Bangladesh Commerce Bank Limited/ Zigatola Branch/ ),70(0st loor!/ Zigatola/ #hanmondi/ #haka* 0)'85 " also declare that the internshi3 re3ort is 3re3ared for academic 3ur3ose onl- and is m- original 4ork under the e9tensive su3ervision and guidance of Md5 #idarul Alam (:9ecutive %fficer!/ Bangladesh Commerce Bank Limited and Alamgir ;ossain (Lecturer! of Moa<<am ;ossain 1chool of Business/ Presidenc- Universit-5

1incerel- -ours TA$V"= A;AM:# 1tudent of Moa<<am ;ossain 1chool of Business (Major in inance! "#& '()*'+'*'), Bachelor of Business Administration

Presidenc- Universit-

Table of Content
Content "ntroduction %.jective of the 1tud1co3e of the studMethodolog1ources of #ata Limitation of the stud%rgani<ational overvie4 ;istor- of Bangladesh Commerce Bank Ltd A.out Bangladesh commerce Bank Ltd Present 1tatus of BCBL Vision of Bangladesh commerce Bank Ltd Mission of Bangladesh commerce Bank Ltd Aeneral Banking of BCBL "ntroduction Aeneral Banking Bill Collection Account %3ening 1ection Classification of Customer ?*0' ?*, @ @*8 0' 0' 00*,' 00 00*0) 0)*0> 0> 0? Page $o5 0*> 0 ) ) ) >

#ifferent t-3es of A7C of BCBL #ocuments reBuired for o3ening ne4 account Account o3ening 3rocedure Precautionar- Measures of A7C %3ening ormalities for o3ening Current and 1T# A7C ormalities for o3ening Private foreign currenc- A7C "ssue of #u3licate cheBue .ook ormalities maintained for closing an account "nterest rate on de3osit Learning of This 1ection Clearing 1ection Local =emittance 1ection Telegra3hic Transfer (TT! #emand #raft ( ## ! Pa- %rder Learning of This 1ection Cash unction of cash de3artment Cash =eceived tools Cash =eceiving Procedure Cash Pa-ment tools Cash Pa-ment Procedure Accounts #e3artment Loans and Advances "ntroduction

0? 0, 0, 0@ 0@ 0+ 0( 0(*08 08*)0 )) )> )>*)? )?*), )@*>0 >0*>> >>*>? >?* >? >?*>, >@ >@ >@*>+ >+*>(

>8

ManagerCs Concern ;o4 to locate 3ur3ose ;o4 to locate securit;o4 to locate .orro4er Advance 1ecured and Unsecured unction of Advance #e3artment T-3es of Loan Process of Loan An- Branch Banking %verall Performance of BCBL #e3osits and other accounts Asset Portfolio Asset T-3es of #e3osit Loans and Advances 12%T Anal-sis indings =ecommendation Conclusion Acron-m Bi.liogra3hA33endi9 ,8*@' @0 @) @>

>8 >8 >8*?' ?'*?0 ?0 ?) ?>*?8 ?8*,' ,0 ,)*,, ,) ,> ,> ,? ,?*,, ,@*,+ ,(

@?*(,

List of illustration
Serial ,o+ Content Page ,o+

-ig%re 0 ) > ? , @ + ( 8 0' 00 0) 0> 0? !a&le 0 ) > ? , @ + ( T-3es of different de3osit interest rate "nterest rate of different schemes "nterest rate of Monthl- 1aving 1cheme "nterest rate of commercial loan "nterest rate of Term loan "nterest rate of 2orking Ca3ital loan "nterest rate of agricultural Loan "nterest rate of house .uilding loan )' )0 )0 ?? ?@ ?@ ?@ ?+ %rgani<ation 1tructure Aeneral .anking function Local remittance t-3es Procedure of "ssuing TT Procedure of "ssuing ## Cash receiving 3rocedure Cash 3a-ment 3rocedure Loans t-3es %verall de3osits of BCBL Asset 3ortfolio of BCBL Asset of BCBL #ifferent t-3e de3osits of BCBL Loan and advances of BCBL Loan and advances matri9 of BCBL + 0) )? ), )+ >, >@ ?> ,) ,> ,> ,? ,? ,,

8 0'

"nterest rate of different t-3es of loan "nterest rate of staff loan

?( ?8

.ckno/ledgement

irst of all " am highl- grateful to almight- Allah 4ho gave me the 3o4er and .lesses to com3lete this re3ort 4ithin a short 3eriod successfull-5 " 4ould like to e93ress m- gratitude to all the 3eo3le that 4ere involved .oth directl- and indirectl- in the 3re3aration of this re3ort5 " a3ologi<e to the 3eo3le 4hose names that " have not mentioned/ and their contri.ution is highl- a33reciated .- me5 Then " e93ress m- dee3 gratefulness to m- academic su3ervisor Mr5 Alamgir ;ossain D Lecturer/ Business acult-/ Presidenc- Universit- D for guiding me and for giving me the o33ortunit- to initiate this re3ort5 More s3ecificall-/ " 4ould like to thank his for im3arting his time and 4isdom5 " 4ant to thank all the officials of Bangladesh Commerce Bank Limited that 4ere involved5 " 4ould es3eciall- like to thank Mr5 Anis Uddin Ahamed (VP! and Mr5 #idarul Alam (:%! of Zigatola Branch for giving me time and sharing their thoughts and insights regarding their .ank as a 4hole5 " 4ould like to thank them for giving me the reBuired information to commence this re3ort and for 3roviding the 3ermission to do the reBuired research 4ork5 " also 4ould like to give m- gratitude to a ver- im3ortant 3erson 4ho has made it all ha33en for me at Bangladesh Commerce Bank Limited * Mr5 15A5 Cho4dhur- (Managing #irector!5 ;ere again " have to mention 4ho receive me as a mem.er of their Banking famil- in introduce 4ith me 4hom " 4orked last three months5 " 4ould like to e93ress m- dee3 sense of gratitude and thank to all officials and mem.ers for all their continuous guidance valua.le kno4ledge and suggestion during mE"nternshi3 ProgramF5

"0ec%tive S%mmar1

The re3ort is a 3re3ared as 3art of 3ractical orientation of BBA 3rogram a descri3tion of all activities done .- Bangladesh Commerce Bank Ltd5/ Zigatola .ranch5 The re3ort is livel- narration of various .anking activities like Aeneral Banking/ loans and advance management and an- .ranch .anking service5 As a conventional .ank .ranch it has a general .anking section 4here the 3rimartask of de3osit collection/ maintenance of accounts/ cash and all local services are done5 "t 3erforms the jo. of fund management on .ehalf of the 4hole .ank5 %ther main dut- of the de3artment is maintenance of the accounts and dealing 4ith the clearinghouse5 The loans and advance section is in charge of 3ro3er dis.ursement of the funds to 3roductive as 4ell as 3rofita.le ventures5 An- .ranch .anking service is uniBue feature of that .ank5 The customers 4ho have an account holder of that .ank/ the- 4ill transact an- .ranch and enjo-ing the mo.ili<ation of service5 "n this age 4hen management reBuires 3ro3er flo4 of accurate information to run an organi<ation successfull- than the .anks 4a- of information handling is Buite outdated from the vie4 3oint of so3histicated management information science5 acts and figures of the .ranch clearl- indicate that the overall .anking 3erformance of Bangladesh Commerce Bank Limited is as 4ell run and the trends of gra3hs sho4 a sign of im3rovement and e93ansion of activit- in all s3ears of .anking5

Introd%ction
A .ank is a financial institution licensed .- a government5 "ts 3rimar- activities include .orro4ing and lending mone-5 Man- other financial activities 4ere allo4ed over time5

All over the 4orld the element of .anking has .een changing s3eedil- due to technological innovation and glo.ali<ation5 Banking in Bangladesh has to kee3 3ace 4ith the glo.al change5 $o4 .anks must com3lete in the market 3lace .oth 4ith local institution as 4ell as foreign ones5 To survive and thrive in such a com3etitive .anking 4orld/ t4o im3ortant reBuirements are develo3ment of a33ro3riate financial infrastructure .- the central Bank and develo3ment of EProfessionalismF in the sense of develo3ing and a33ro3riate man3o4er structure and its e93ertise and e93erience5 To introduce skilled Banker/ onl- theoretical kno4ledge in the field of .anking studies is not sufficient5 An academic course of the stud- has a great value 4hen it has 3ractical a33lication in real life situation5

O&2ective of the St%d1

General Objectives This stud- is intended for 3roviding me invalua.le 3ractical kno4ledge a.out .anking o3eration s-stem in Bangladesh5 The 3rime o.jective of the stud- is to e9amine the 3erformance of Bangladesh Commerce Bank Ltd5 Specific Objective To have an e93osure on the .anking environment of Bangladesh5 To revie4 the consumer .anking service and o3erating s-stem of Bangladesh Commerce Bank Ltd5 To evaluate the factors affecting 3erformance of the Bank5 To suggest the .etter 4a-s of enhancing the 3erformance of the Bank5 To make m-self confident and active in future to finger m- jo.5

Scope of the st%d1

This re3ort covers the organi<ational overvie4 of the Bangladesh Commerce Bank Ltd/ Management and %rgani<ational 1tructure/ functions 3erformed .- the Bangladesh Commerce Bank Ltd5 "t also covers overvie4 of the general .anking/ identification of 3ro.lems regarding general .anking/ of The Bangladesh Commerce Bank Ltd5 Zigatola Branch5

ethodolog1
2hile conducting the stud-/ sources 4ere e93lored for 3rimar- information and data5 But hardlan- u3dated data could .e found5 "n the a.sence of u3dated information or data de3endence on secondar- has .een inevita.le5 ;o4ever/ 4herever 3ossi.l- 3rimar- data has .een used5 #ata 4ere also collected .- intervie4ing the res3onsi.le officers and from some documents G statements 3rinted .- the .ank and the 4e.site of BCBL5 There have .een used some statistical tools and gra3hical re3resentation to find out different t-3es of anal-tical results and inter3retations5

So%rces of #ata
The follo4ing sources have .een used for the 3ur3ose of gathering and collecting data as reBuired5 Primar1 data 05 Practical desk 4ork5 )5 ace to face conversation 4ith the officers and clients5 >5 %fficial record of BCBL5 ?5 #ata collection of o4n su3ervision5 Secondar1 #ata 05 Annual re3ort of BCBL5 )5 %fficial files and folders/ 4orking 3a3ers/ 3u.lished and un3u.lished documents5 >5 2e.site5

Limitation of the st%d1

The limitation of the stud- is defined .- the e9tensive of the facts covered .- the stud- and those that left out5 ;o4ever/ these limitations can .e 3resented in the follo4ing lines&

The first limitation is that " failed to sketch the com3lete 3icture of the Bangladesh Commerce BankCs activities at the 3eriod of m- internshi3 3rogrammed5 1o " tried m- .est

to focus on 4hat " have done and also tried to make it consistent 4ith other 3art of the re3ort5 The second limitation is the lack of intellectual thought and anal-tical a.ilit- to make in a 3erfect one5 " have to offset 4ith Bualit- due to time constraint/ 4hich a33arentl- seems to .e the most severe limitation5 Another limitation of this re3ort in non*availa.ilit- of the most recent data G information of different activities of Bangladesh Commerce Bank 3olic- of not disclosing some data G information for some reasons/ 4hich could .e ver- much useful5 "n s3ite of all these limitations/ " have tried to 3ut the .est effort as far as 3ossi.le5

3istor1 of Bangladesh Commerce Bank Ltd

Bangladesh Commerce Bank Ltd incor3orated in Bangladesh on 0 Hune 088( as a .anking com3an-/ it started .anking o3erations on 0@ 1e3tem.er 0888 4ith an authori<ed and 3aid u3 ca3ital of Tk )/''' million and Tk 8)' million res3ectivel-5 The share of the government of

Bangladesh in the .ankIs 3aid u3 ca3ital is Tk >'' million 4hile de3ositors of the former Bangladesh Commerce and "nvestment Limited (BC"L! contri.uted Tk ,)' million5 The .alance of Tk 0'' million is to .e su.scri.ed .- .anks and financial institutions under guidance and su3ervision .- Bangladesh .ank5 The former BC"L 4as set u3 on )+ Hanuar- 08(@ as a non*.ank financial institution5 "t continued its .usiness till A3ril 088)5 ConseBuent u3on its liBuidit- crisis/ Bangladesh Bank sus3ended its o3erations in A3ril 088)5 As a result/ the investors of the com3an- suffered a lot and its em3lo-ees .ecame jo.less5 Both the de3ositors and the jo.less em3lo-ees launched a movement for reo3ening the com3an- in some form or other and demanded return of their mone- and dues5 2ith a vie4 to safeguarding the interest of the de3ositors/ em3lo-ees and the general 3u.lic/ and to 3rotecting the .anking s-stem itself from contagious effects of .ank failures/ the government of Bangladesh esta.lished the Bangladesh Commerce Bank on the ashes of the colla3sed BC"L5 1u.seBuentl-/ the government on ( e.ruar- 088( constituted a 0'*mem.er .oard of directors to organi<e and transform BC"L into BCBL and to administer the affairs of the .ank5 The )? .ranches of BC"L 4ere reo3ened as full*fledged .ranches of BCBL5 The .road o.jective of the .ank is to carr- out all kinds of commercial .anking activities and to res3ond Buickl- to the changing demands for modern .anking 3roducts5 "n its three months of o3erations in 0888 starting on 0@ 1e3tem.er and ending on >0 #ecem.er/ BCBL had mo.ili<ed de3osits of Tk (> million5 To augment its de3osit collection further/ BCBL introduced a num.er of de3osit schemes suited to the needs of all classes of 3eo3le in societ-5 These schemes include a! Monthl- Profit Based #e3osit 1cheme/ .! Pension 1aving 1cheme/ c! "nterest ree #e3osit and Loan 1cheme/ d! ConsumersI Credit 1cheme/ and e! Mone- Plantation Against 1aving Certificates5 "t has also offered com3etitive rates of interest on its de3osit holdings/ 4hich varied .et4een +5+,J and 0)J since the ince3tion of its o3erations through Ma- )'''5 Total de3osits stood at Tk 0/)8?5) million on >0 #ecem.er )'''/ 4hen its gross loans and advances amounted to Tk 0/>00 million5

The first 3riorit- of the .ank in 0888 and )''' 4as the recover- of the 3ast loans of the BC"L5 "t has managed to recover Tk ,)>5> million in cash and Tk 0/+(( million .- adjustment against 3ast lia.ilities5 The .ank is over.urdened 4ith the lia.ilities and the non*3erforming classified loans of BC"L5 The .ank also suffered losses in the -ears 0888 and )''' and 4as not a.le to maintain necessar- 3rovisions for classified loans5 "nvestment of the .ank has increased from Tk )' million in 0888 to Tk 8, million in )'''/ mainl- in government Treasur- .ills5 Because of the huge stuck u3 loans inherited from the BC"L/ the .ankIs credit*de3osit ratio stood at 0'05>'J5 Total assets of BCBL/ including the Tk 0/?)>588 million of former BC"L stood at Tk >/+@>5+ million on >0 #ecem.er )'''5 The .ankIs off*.alance*sheet reserve 4as onl- Tk 8,5( million/ a figure 4hich has contri.uted little to the increase of its asset*mi95 "n )'''/ BCBL maintained liBuid assets of Tk 0/',)5@/ a sum hardl- sufficient to meet its accumulated short*term7current o.ligations5 %n the other hand/ statutor- liBuid assets of the .ank 4ere 0,5'(J in )'''/ 4hich is .elo4 the )'J 1L= reBuirement envisaged .- Bangladesh Bank5 Because BCBL had a.sor.ed huge amount of lia.ilities and non*3erforming assets of BC"L/ it 4as not 3ossi.le for the .ank to make net 3rofits during the short 3eriod of its e9istence in the ne4 set*u35 The .ank is managed .- a 8*mem.er .oard of directors a33ointed .- the government5 A total of ,8' officers and other staff 4ork in the head office and the )+ .ranches of the .ank5 "t has inherited a training institute from BC"L5 This institute is .eing reorgani<ed to 3rovide training to its em3lo-ees in modern .anking services5

.&o%t Bangladesh Commerce Bank Ltd Bangladesh Commerce Bank Limited is one of the 3otential commercial .ank of Bangladesh 4ith Private*Aovernment share5 BCBL is consistentl- su33orting the economic activates of the countrsince its ince3tion in 088(5 The .ank covers all the areas of cor3orate7commercial/ retail73ersonal and 1M: .anking .usiness5

Bangladesh Commerce Bank Limited is undergoing major restructuring to moderni<e its s-stems and 3rocess for sustaina.le gro4th5 Bangladesh Commerce Bank Limited (BCBL! 4as esta.lished .- the act no5 0) of 088+/ 3assed .the Parliament of the Peo3leCs =e3u.lic of Bangladesh5 1u.seBuentl- on e.ruar- (/ 088( as 3er clause +(+! of act 0) of 088+/ the Aovernment constituted an 00 mem.er Board of #irectors to organi<e BCBL and administer the affairs of the Bank in accordance 4ith the Act5 Bangladesh Commerce Bank Limited 4as incor3orated on Hune 0/ 088( as a 3u.lic limited com3an- under the com3an- act 088?/ Banking Com3anies act 0880 and in accordance 4ith the act no5 0) of 088+5 The Bank formall- started o3eration from 1e3tem.er 0@/ 0888 4ith the slogan of A Peoples Bank with a Present Stat%s of BCBL BCBL is one of the largest 3rivate sectors Bank in Bangladesh 4ith -ears of e93erience5 Ada3tations of modern technolog- .oth in terms of eBui3ment of .anking 3ractice ensure efficient service to clients5 #a$ Capital structure of BCBL The .ank 4as incor3orated as a 3u.lic limited com3an- under the com3aniesC act 088?5 The authori<ed and 3aid u3 ca3ital of Tk )/''' million and Tk 8)' million res3ectivel-5 The share of the government of Bangladesh in the .ankIs 3aid u3 ca3ital is Tk >'' million 4hile de3ositors of the former Bangladesh Commerce and "nvestment Limited (BC"L! contri.uted Tk ,)' million5 The .alance of Tk 0'' million is to .e su.scri.ed .- .anks and financial institutions under guidance and su3ervision .- Bangladesh Bank5 ission!"

#b$ %ierarch& of position in BCBL

-ig%re 1' Organi4ation Str%ct%re

#c$ 'nfor(ation Technolo)& in Auto(ation All the )+ .ranches have .een running successfull- 4ith the in*house develo3ed soft4are5 The .ank has entered into the internet 4orld through its 4e.site 4445.c.l.d5com5 Polaris 1oft4are

(P%L15B%!/ a leading glo.al

inancial Technolog- Com3an-/ 1onali Bank Ltd5/ the largest

$ationali<ed Commercial Bank in Bangladesh and Bangladesh Commerce Bank Ltd5 (BCBL! signed a Memorandum of understand to form a Hoint Venture Com3an- Sonali Polaris
Financial Technology Ltd (1P TL! 4here BCBL 4ill hold a 0'J stake in the ne4

com3an-5Through signing this contract/ BCBL has chosen "ntellect Core Banking 1olution (CB1! to re3lace their e9isting solutions5 All the .ranches of Bangladesh commerce .ank ltd5 are use L%=A .anking soft4are5 #*$ Objectives + Tar)ets 05 %ffering ma9imum services to the clients and shareholders as 3er rules5 )5 Providing services .- diversification to the door ste3 of 3eo3le in the economic sector5 >5 :nsuring ma9imum utili<ation of 3rofessional man3o4er .- develo3ing skill G creativeness5 ?5 Creating savings attitude among various classes of 3eo3le5 ,5 "ncreasing investment for kee3ing the market econom- o3erative5 @5 :arning confidence of all concerned .- easing foreign trade and international transaction5 +5 Assessment of consumer need and 3rovide short term and long term finance on the .asis of real need5 (5 Pro3er maintenance of BankCs resources through a33ro3riate investment and active 3artici3ation of various 4elfare 3rograms of the countr-5 85 Activate ca3ital market .- more 3artici3ation in the ca3ital market5 0'5 "nvolves customers 4ith modern .anking through 3ro3er usage of modern information technolog-5 005 Providing .est services to the customers to esta.lishing firm disci3line in Bank management and .uilding long term relation5 0)5 Achievement of economic gro4th through various socio*economic activities5 0>5 Building image of the Bank home and a.road5 0?5 U3grading socio*economic as3ects of Bangladesh financing Agro*.ased Prakal3a5 #e$ Corporate 'nfor(ation at a )lance

Registered ,ame'

Bangladesh Commerce Bank Ltd5 (BCBL!

#ate of Registration' Ina%g%ration of 5igatola Branch' Registered 3ead office'

'05'@5088( (As 3er the Com3an- Act5 088?/ the Bank Com3an- Act5 0880 G Act 0) of 088+! 1e3tem.er 0@/ 0888 08/ =ajuk Avenue Taranga Com3le9 Motijheel C7A/ #haka D 0'''

Phone ,o' -a0 ,o' !ele0' "6mail' 7e& site' S7I-!' #ate of incorporation' .%thori4ed Capital' Paid %p capital' ,%m&er of Branches' Chairman' anaging #irector' .%ditor'

8,,8(>0*)/ 8,+0,(0/ and 8,@>+,+ ((*')*8,@()0( @?),,+ BCBL BH/ .c.lK.dmail5net 4445.c.l.d5com BCBLB##; 0 Hune 088( )''5'' Crore 0',5+8 Crore )+(T4ent- 1even! Mr5 A5L5 1iddiBui 15 A5 Cho4dhur;%#A VA1" C;%2#;U=6 G C%5

8ision of Bangladesh Commerce Bank Ltd

Become a .ank of first choice .- the customers 4ith meaningful contri.utions to the societ-5 ission of Bangladesh Commerce Bank Ltd Bangladesh Commerce Bank Limited is committed to fulfill its customerCs needs and .ecome their first choice in .anking so that a sustaina.le gro4th/ reasona.le return and contri.ution to the socio* economic develo3ment of the countr- can .e ensured 4ith a motivated and 3rofessional 4ork* force5

9eneral Banking of Bangladesh Commerce Bank Ltd

Introd%ction BCBL survive and succeed in such a com3etitive .anking 4orld/ t4o im3ortant reBuirements are develo3ment of a33ro3riate financial infrastructure .- the central .ank and develo3ment of E3rofessionalismF in the sense of develo3ing an a33ro3riate man3o4er structure and its e93ertise and e93erience5 BCBL has contri.uted in the econom- of the countr- through their dedicated services/ .usiness 3artnershi3 and customer care over the last t4elve -ears5 The- have seen enormous changes over the 3eriod and have continued to kee3 on ado3ting to changes their journe- ahead5 The- has .een 4idel- acclaimed .- the .usiness communicate from small entre3reneurs to large traders and industrial conglomerates5 BCBL conducts all t-3es of commercial .anking activities5 The .ank involve in most of the areas of commercial .anking o3eration5 BCBL has acted as the lead arranger in raising term loan for a num.er of 3rojects under s-ndicate finance and also 3artici3ate in some case under such financing arrangement5 The- also 3roviding 3ersonal credit/ service related to local and foreign remittances and several other 3roducts5 BCBL entered the market at a time 4hen economic 3olic- environment of the countr- is 3oised for higher levels of .usiness activities and gro4th5 The 3revailing macroeconomic management and governmentCs determination to carr- on reforms in the .anking sector 3rovide a su33orting and encouraging environment5 9eneral Banking Aeneral .anking is the starting 3oint of all the .anking o3erations5 "t is the de3artment/ 4hich 3rovides da-*to*da- services to the customers5 :ver- da- it receives de3osits from the customers and meets their demand for cash .- honoring cheBues5 "t o3ens ne4 accounts/ remit funds/ issues .ank drafts and 3a- orders etc5 1ince .ank is confined to 3rovide the services ever- da-/ general .anking is also kno4n as Mretail .ankingC5

According to 2orld Bank/ the general 3eo3le understand the de3ositing and 4ithdra4al of moneand credit financing5 But Bank 3erforms numerous t-3es of services5 To deal these services .ank

has to maintain man- register7 ledger and documents5 1ome different jo.s that 4aive the Aeneral .anking have sho4n in the follo4ing diagram5

-ig%re ( : 9eneral &anking f%nction Bill Collection Bangladesh commerce .ank ltd5 Zigatola .ranch also collect #:1A/ 2A1A/ T$T/ and Aas .ill5 Peo3le of Zigatola/ ;a<ari.ag/ Tenarimor and =a-er.a<ar area 3a- their #:1A/ 2A1A/ T$T/ and Aas .ill from that .ranch5

%ow to collect Bill

Bangladesh commerce .ank ltd5 Zigatola .ranch collect the #:1A/ 2A1A/ T$T/ and Aas .ill through cash counter from 0' a5m5 to 0 35m5 2hen cash officer collect those .ill the- are attached , TN5 revenue stam3 to #:1A/ 2A1A/ and Aas .ill in order of government5

Arran)e the Bill

The Cash officer of Zigatola Branch 4hen collect the .ill the- are seriall- 3ut the scroll num.er on that .ill to the 3ur3ose of securit-5

Poste* the Bill

After collect the .ill those .ill 4ere 3osted in s3eed shit and 3rint ) co3-/ one co3- ke3t in office and another co3- send to the government office5

.cco%nt Opening Section 2hen a customer 4ant to o3en a de3osit account in .ank/ he7she 4ill have to go the A7C o3ening section to kno4 the rules and regulations for o3ening account and to have the set of documents reBuired5 1ince BCBL is an authori<ed dealer it can o3en de3osit A7Cs denominated .oth in Taka and a33roved foreign currencies5 #e3osits are like ra4 materials out of 4hich credits are created5 #e3osit accounts are one of the im3ortant sources of funds5 "n order to attract customers the .anks offer different facilities to various t-3es of account holders5 Com3etition in acce3ting de3osits takes t4o forms& (a! "m3rovement in customer service (.! %ffer a higher rate of interest5 "n our countr- PCBs and foreign .anks are a33reciated to attract de3osit .ecause of their su3erior customer services5 BCBL Zigatola office .ranch 4ith its traditions customer service a33roaches faces difficulties to dra4 attention of ne4 customers5 Main functions of account o3ening are given .elo4& To give ans4ers to the Bueries regarding account o3ening To su33l- the a33ro3riate t-3e of account o3ening form To 3ut a7c num.er from a com3uteri<ed sheet on advice of ne4 account To in3ut date into com3uter from a7c o3ening form5 To maintain and u3date the a7c o3ening file for different t-3es of accounts5 To maintain a register for cash t-3e of recording details of a7c o3ening To su33l- de3osit sli3 .ooks and cheBue .ook on reBuisition To act on reBuest for closing and transferring of de3osit a7c To act on reBuest for closing and transferring of de3osit a7c

Classification of Custo(er a! "ndividual (3ersonal!

.! Pro3rietorshi3 (1ole traders! c! Partnershi3 firms (=egister or Unregistered! d! Hoint 1tock Com3anies ( Private Limited and Pu.lic Limited ! e! Munici3alities7Munici3al Cor3orations7Local Bodies etc5 f! Clu.s 7 1ocieties 7 Associations 71chool 7 Colleges 7 Universities etc5 g! :9ecutors 7Administrators h! Trustees i! "lliterate 3ersons j! Constituted Attornek! 2age :arners

,ifferent t&pes of A-C of BCBL .i)atola Branch

1. C%rrent .;C' "nterest free and generousl- 4ithdra4al5 2. Saving Bank .;C' "nterest .earing and checka.le 4ith some restriction 3. Short !erm deposit' Usuall- interest .earing and 4ith dra4 a.le on short notice5 4. -i0ed deposit' "nterest .earing and definite 3eriod like one -ear or si9 month5 5. ,on Resident foreign c%rrenc1 deposit' All non residents of Bangladesh can o3en

this interest .earing account in the form of term de3osit 4ith a minimum amount of O0''' or eBuivalent5
6. Private -oreign C%rrenc1 .;C' Bangladeshi $ational residing a.road or foreign

nationals ma- o3en this a7c 4ith de3osit mode from in4ard5
7. Converti&le !ake .mo%nt' A t-3e of non*interest .earing current a7c designed

es3eciall- for foreigners living here5

8. Private foreign C%rrenc1 .;C' Bangladeshi nationals residing a.road or foreign

nationals ma- o3en this a7c 4ith de3osit mode from in4ard5

,ocu(ents re/uire* for openin) new account

05 #ocuments Common for all t-3es of Account G Customers

Advise of $e4 Account 13ecimen signature cards Account %3ening Agreement orm Photogra3hs of Account ;older #e3osit 1li3s Book CheBue .ook =eBuisition sli3s Letter of mandate is reBuired 4here necessar-5

Account openin) proce*ure

a5 A33l-ing in a 3rinted a33lication in a certain sti3ulated form 3rinted .- the .ank itself5 .5 1u33l- a set of 3rinted forms reBuired for o3ening the account 4hich 4ill normall- include i! ii! iii! iv! v! Advise of ne4 Account 13ecimen 1ignature Cards Account Agreement #e3osit sli3 Book CheBue Book =eBuisition sli3

.5 The account should 3ro3erl- introduced .- an- one of the follo4ing i! ii! iii! An e9isting Current Account holder of the .ank %fficials of the Bank not .elo4 the rank of an Assistant officer A res3ecta.le 3erson of the localit- 4ell kno4n to the Manager or 1u.* Manger of the Branch concerned5 c5 A num.er of 3hotogra3hs 4hich must .e dul- attested .- the introducer in front of the manager or res3onsi.le officer5 The signature of the introducer must .e attested5 After .eing scrutini<e the a33lication and the manager or authori<ed officer ma- give his consent to o3en the account5 d5 A 3ackage 4ith de3osit .ook/ cheBue .ook 4ith a uniBue A7C $o5 given to the Customer maintaining the A7C o3ening register .ook5

Precautionar&

easures of A-C Openin)

a5 1oon after the o3ening of a ne4 Account a letter of Thanks should .e sent to the introducer5 .5 A letter of thanks as 3er 3rescri.ed should also .e sent to the account holder immediatelu3on o3ening the account/ under registered 3ost 4ith a7c for verification of 3ostal address as 4ell as genuineness of the Account holder5 c5 "n case of a ne4 account is o3ened a 3ro3rietorshi3 7 3artnershi3 firm/ having local .usiness address/ a res3onsi.le officer of the .ranch 4ill inform the firm to o.tain the confidential re3ort on the firm5 -ormalities for opening C%rrent .;C and S!# .;C These accounts are meant for .usiness firms and cor3orate .odies5 "nitial de3osit reBuirement is Tk ,''' in addition to common documents reBuired to o3en a saving a7c follo4ing additional documents 4ill .e reBuired for de3ending u3on the nature of the organi<ation5 <oint .cco%nt of t/o or more persons Mandate for %3eration of Account& A clear authorit- .- all the joint A7C holders containing instructions as to 4ho 4ill o3erate the account and ho4 the account is to .e o3erated should .e o.tained5 The mandate should mention the name of the 3ersons authori<ed to dra4 check5 "n case of death/ insanit-/ insolvenc- of one or more of the joint a7c holders/ the authorit- 4ill cease to o3erate& -or sole traders i! ii! iii! iv! Trade license A certificate 4ith ta9 identification num.er from income ta9 authorit1eal "n case of current account an agreement to acce3t all res3onsi.ilities for all over dra4s/ interest cost and e93enditures5

-or Partnership firms i! Trade license

ii! iii! iv! v! vi!

$otari<ed deed of 3artnershi3 A mended in agreement form regarding o3eration of the account signed .- the entire 3artnershi3 firm 1ale7 1tum3 of the firms ) co3- 3hoto of all 3artners $ational "# card 3hotoco3- for all 3artners5

-or Private and P%&lic Limited Companies i! ii! iii! iv! v! vi! vii! Memorandum and Articles of association Certificate of incor3oration Certificate of commencement of .usiness if itCs Pu.lic limited Co3- of .oard resolution to o3en a7c certificate .- the chairman and secretarPo4er of attorne- to o3erate a7c in favor of an- one or more of directors5 Balance sheet and income statement List of #irectors and their address and chairman certificate5

0or(alities for openin) Private forei)n currenc& A-C

oreign Currenc- account ma- .e o3ened in U1 dollar/ Pound 1terling/ #ouche Mark and Ha3anese 6en5 Credit ma- .e made to this A7C against in4ard remittance from a.road5 Usuall- this a7c o3erated like a current a7c .ut no check.ook are issued against his a7c5 2ithdra4als ma- .e made through 4ithdra4als sli3s5 "nterest ma- .e 3aid on this a7c if it is maintained in the form of term de3osit for a minimum of 8' #a-Cs BangladeshisC living a.road can o3en even 4ithout initial de3osit5 A nominee can .e a33ointed5

,ocu(ents re/uire*

2hen an eligi.le 3erson is interested to o3en an 7C account his 3ass3ort is to .e checked and signature verified5 2hen he is sta-ing a.road his signature is to .e verified and attested .- D i! ii! iii! Bangladeshi em.ass- on that countr;is .anker in this countr$otar- 3u.lic of that countr-

ollo4ing documents are needed to&

i)

Photoco3- of 0st ? 3ages of 3ass3ort Photoco3- of visa and 4ork 3ermit $ominees 3hoto and account no5 #eclaration of source of income5 $ational "# card 3hotoco3- for .oth a7c holderG nominee5

ii! iii! iv! v!

'ssue of ,uplicate che/ue book

#u3licate cheBue .ook in lieu of lost one should .e issued onl- 4hen A7C holder 3ersonalla33roaches the .ank 4ith an a33lication5 resh CheBue Book in lieu of lost one should .e issued after verification of the signature of the Account holder from the 13ecimen signature card and on reali<ation of reBuired e9cise dut- onl- 4ith 3rior a33roval of manager of the .ranch5 CheBue series num.er of the ne4 cheBue .ook should .e recorded in ledger card signature card as usual5 1eries num.er of lost cheBue .ook should .e recorded in the sto3 3a-ment register and caution should .e e9ercised to guard against fraudulent 3a-ment5

0or(alities (aintaine* for closin) an account

a! The customer ma- inform the .ank in 4riting of his7her intension to close the account5 .! The customer has to a33l- to the .ranch in charge for closing the account5 Then the in charge 4ill remark on the account closing a33lication for closing the account5

c! B- dra4ing a cheBue of the 4hole amount and a nil .alance confirmation to .e taken from the account holder5 d! =ecover the unused cheBue leaves and enter into the EBroken cheBue .ook registerF

e! =emove the account o3ening form/ s3ecimen signature card and all other 3a3ers relating to the closed account5 f! =emarks of account closing at the ledger folio should .e authenticated .- the manager or su3ervising officials g! The .anker ma- itself ask the customer to close the account 4hen the .anker finds that the account is not .een o3erated for a long lime5 h! "f the account is not o3erated u3on for @ months then the .anker 4ill tr- to do the .ilateral communication 4ith the account holder5 But if the .anker does not get an- res3onse from the account holder then the account .ecomes E#ormantF account5 i! "f the is not the o3erated u3on for ) -ears then the account .ecomes Eino3erativeF account5 j! A ne4 register for unclaimed de3osit account 4ill .e maintained called Eunclaimed de3osit account5 k! or 4ithdra4al at an- amount from tat account/ 3ermission from head office or controlling office 4ins is reBuired5

Interest rate on deposits = Schemes "nterest rate different t-3es of de3osit as 3rescri.ed .- BCBL head office from time to time irres3ective of si<e of de3osit5 "n the .elo4 different t-3e of de3osits and schemes interest rate 4ill .e sho4n*

!a&le (6 Interest rate of different schemes !1pes o Interest Scheme #eposits 1+ Savings #eposit >S#? Scheme #eposit !en%re Interest rate ,ominal Interest Rate > onthl1? @+**A 85)(J 85?,J B+C*A 850+J B+C*A 85'@J 85)8J B+(CA 85?8J 85)'J 85?'J 5850,J 85>,J D+**A (58'J 85''J D+(CA D+C*A C+**A E+**A 5 11+**A 1(+**A 1(+C*A 1F+**A 1(+**A G+**A !a&le 16 !1pes of different deposit interest rate Installment .mo%nt Pa1a&le at at%rit1 .mo%nt #o%&le i! 13ecial Benefit rate for@4age 6earsearners/ Anhouse4ives Amount G gmts5 #ou.le 2orkers ( or non CheB5 Scheme A7C! !riple Benefit 0' 6ears An- Amount Tri3le Scheme ii! 13ecial rate for , 4age earners/ house4ives 2orkers ( or CheB5 A7C! Lakhpati #eposit 6ears 0/>)'5'' G gmts5 0/''/'''5'' Scheme 0' 6ears ,0,5'' 0/''/'''5'' iii! =ural areas 0' 6ears illionaire ,/'(,5'' 0'/''/'''5'' #eposit Scheme 0, 6ears )/,>'5'' 0'/''/'''5'' iv! Ur.an areas (Cities G %ther munici3alities! Hotipoti #eposit 0, 6ears ),/8@'5'' 0/''/''/'''5'' Scheme )' 6ears 0?/)>'5'' 0/''/''/'''5'' (+ arriage Special #eposit ,otice #eposit >S,#? 0) 6ears 0/'''5'' )/@'/?0'5'' Scheme 0( 6ears 0/'''5'' ,/,+/(@'5'' i! Belo4 05'' crore "d%cation Savings ( 6ears ,''5'' @8/@)'5'' Scheme 0) 6ears ,''5'' 0/)(/(,,5'' ii! rom 05'' crore to ),5'' crores iii! rom ),5'' crore s to ,'5'' crores iv! rom ,'5'' crores to 0''5'' crores v! 0''5'' crores and a.ove F+ -i0ed #eposit Receipt >-#R? i! 0 month to ) months tenure ii! > months to 0 -ear tenure iii! > months to 0 -ear tenure (05'' crore to >5'' crore! iv! > months to 0 -ear tenure (>5'' crore and a.ove! v! 0 -ear and a.ove tenure (>5'' crore and a.ove! D+ Pension Savings Scheme

onthl1 Saving Scheme .mo%nt to &e deposited monthl1 Pa-a.le at maturit> 6ears C** 1*** C*** 1**** (**** )0/,'' ?>/''' )/0,/''' ?/>'/''' (/@'/''' Pa-a.le at maturit, 6ears ?0/''' ()/''' ?/0'/''' (/)'/''' 0@/?'/''' Pa-a.le at maturit+ 6ears @,/,'' 0/>0/''' @/,,/''' 0>/0'/''' )@/)'/''' Pa-a.le at maturit0' 6ears 0/0,/''' )/>'/''' 00/,'/''' )>/''/''' ?@/''/'''

!a&le F6 Interest rate of Learning of !his Section

onthl1 Saving Scheme

The signature of the account holder use in all .anking activities5 The customer ma- a33oint nominee 4ho can handle his account in case of holderCs death even in s3ecial circumstances 4ith the 3ermission of the account holder5 Present and 3ermanent address 4ith fatherCs or hus.andCs name of the concerned account holder to .e recorded ver- carefull-5 The t-3e of account/ the 3ros3ective Customer 4ishes to o3en should .e determined5 "n case of 3ro3rietorshi3 or 3artnershi3 .usiness account 3ro3er trade license in the name of .usiness firm should .e o.tained5 The reBuired Account $um.er for the Account from the Account %3ening register should .e o.tained5 1ignature and a7c num.er of the introducer and gets the signature 3ro3erl- verified .- an authori<ed officer of the .ank5 The de3osit sli3 3ro3erl- filled in and signed .- the customer in du3licate should .e collected5

;ave to 3lace the signature cards/ advice of ne4 account/ a co3- of de3osit sli3 3hotogra3hs and other necessar- 3a3ers7documents etc in a file and o.tain a33roval of the authori<ed officer for o3ening the ne4 account5 Aet each signature of the Customer7"ntroducer on the Advice of $e4 a7c and on the signature cards admitted .- the authori<ed officer of the Bank using a ru..er stam35 2hen delivering the cheBue .ook account num.er/ name of customer .ranch seal on each leaf of the cheBue .ook have to check carefull-5

Clearing Section

The CheBue Clearing 1ection of BCBL Zigatola office .ranch sends "nter Branch #e.it Advice ("B#A! to the ;ead office on the receiving da- of the instruments5 The main Branch takes those instruments to the Clearing ;ouse on the follo4ing da-5 "f the instrument is dishonored/ ;ead office of BCBL sends "B#A to the BCBL/ Zigatola %ffice .ranch5 The total 3rocedure takes three da-s if ever-thing goes orderl-5 The CheBue Clearing 1ection of BCBL/ Zigatola %ffice .ranch sends %ut4ard Bills for Collection (%BC! to the concerned Pa-ing Bank to get "nter Branch Credit Advice ("BCA! from the 3a-ing Bank5 "f the instruments are dishonored .- the Pa-ing Bank/ the Pa-ing Bank returns it to the BCBL/ Local %fficer Branch descri.ing 4h- the instruments are dishonored5 The 3rocedure takes around a 4eek5

The CheBue Clearing 1ection of BCBL/ Zigatola office .ranch sends %ut4ard Bills for Collection (%BC! to the concerned 3a-ing Branch to get "nter Branch Credit Advice ("BCA! from the 3a-ing returns it to the BCBL/ Local %ffice .ranch descri.ing 4h- the instrument is dishonored5 Local Remittance Section Local =emittance is used to transfer of funds denominated in Bangladesh Taka .et4een .anks 4ithin the countr-5 "t is an order from the "ssuing .ranch to the #ra4ee Bank7 Branch for 3a-ment of a certain sum of mone- to the .eneficiar-5 The 3a-ment instruction is sent .- Tele9 7 Telegram and funds are 3aid to the .eneficiar- through his account maintained 4ith the #ra4ee .ranch or through a 3a- order if no a7c is maintained 4ith the dra4ee .ranch5 The cash de3artment does remittance of cash5 "nstruments of local remittances at BCBL .ranches are follo4s

-ig%re F : Local remittance t1pes

Tele)raphic Transfer #TT$

Telegra3hic Transfer is a Buick mode of remitting funds over tele9 or Telegram5 $o4 this term has used as Tele3honic Transfer also 4hich is faster than 3revious one for mone- transfer5 ollo4ing 3oints have to consider for the TT

05 %n recei3t of T5T 3a-ment instructions the follo4ing entries are 3assed .- the #ra4ee .ranch if the T5T is found to .e correct on verification of Test $um.er5 i! #r5 BCBL Aeneral A7C Cr =emittance A4aiting #is3osal* T5T Pa-a.le A7c ii! #r =emittance A4aiting #is3osal*T5T Pa-a.le A7c Cr ClientCs Account P5%5 A7C5 "f the .eneficiar- does not maintain an- a7c 4ith the #ra4ee Branch a P5% is issued in favor of the 3a-ee and sent to his .anker7local address as stated5

)5 :ver- .ranch maintains a 3rescri.ed T5T5 Pa-a.le =egister5 All the 3articulars of T5T are to .e 3ro3erl- recorded in this =egister dul- authenticated5 A se3arate t-3e of T5T confirmator- advice is sent to the #ra4ee .ranch on the same da-5 %n recei3t of the T5T Confirmator- advice7confirmation co3- of telegram from the issuing .ranch/ the 3articulars of the T5T are verified 4ith reference to 3articulars alread- recoded in the T5T 3a-a.le =egister5

The Confirmator- advice are ke3t attached 4ith the relative Ticket $o further res3onding entr- is reBuired to .e 3assed on recei3t of such confirmation co3-5 %n 3a-ment of T5T the 3articulars are to .e incor3orated in the :9tracts =es3onding #e.it entries as usual as usual and sent to ;%=C5
Customers fill up a printed Proced%re of Iss%ing !! application form. Cash Dept. receive cash with commission 15! tele" char#e $%. 4& and issue de'it tic%et to ()*

+n receivin# de'it tic%et (.* dept. ma%e entries into the re#ister , issue $$ and issuin# credit advice in triplicate

(* dept prepares tele" massa#e in duplicate for drawee 'ranch and arran#e to send the same throu#h test %e-

-ig%re D 6 Proced%re of Iss%ing !!

,e(an* ,raft #,,$

#emand #raft is an instrument containing an order of the "ssuing .ranch u3on another .ranch kno4n as #ra4ee .ranch/ for 3a-ment of a certain sum of mone- to the 3a-ee or to his order on demand .- the .eneficiar- 3resenting the draft itself5 Preca%tions for #emand #raft 05 Aet the a33lication form 3ro3erl- filled u3 and signed .- the a33licant5 )5 Com3lete the lo4er 3ortion of the A33lication form meant for BankCs Use5 >5 Calculate the total amount 3a-a.le including BankCs commission7charges etc5 ?5 "f a cheBue is 3resented for the 3a-ment of the ## officer should get the cheBue dul3assed for 3a-ment .- the com3etent authorit- and record the 3articulars of ## on the .ack of the cheBue5 ,5 "f the 3urchaser desires his account 4ith the .ranch to .e de.ited for the amount of ## the officer should get the A7c holderCs signature verified 3ro3erl-/ from signature card on record of the .ranch and de.it clientCs a7c for the total amount including commission charges etc5

@5 "f cash de3osit is desired/ reBuest the 3urchaser to de3osit the mone- at the TellerCs counter5 +5 The teller/ after 3rocessing the a33lication form/ cash or cheBue/ 4ill validate the A33lication form5 (5 The first co3- of the A33lication form is treated as de.it Ticket 4hile the second co3- is treated as Credit Ticket and sent to =emittance #e3artment for further 3rocessing5 The third co3- is handed over to the A33licant as customerCs co3-5

:ach .ranch maintains a running control serial num.er of their o4n for issuance of ## on each #ra4ee Branch5 This control serial num.er should .e introduced at the .eginning or each -ear 4hich 4ill continue till the end of the -ear5

Proced%re of iss%ing #+#

Customers fill up a printed .pplication form.

Cash dept. *eceive cash with commission and posta#e stamps.

Cash dept. verified the si#nature of the client and chec%s the 'alance of a)c ()* dept. De'it customers a)c

+n receivin# /D$ or applicant form with si#nature verified ()* ma%e entries in to the re#ister and issue inter 'an% credit advice in favor of Drawee 'ranch

-ig%re C 6 Proced%re of Iss%ing ## The =emittance #e3artment maintains 3rescri.ed ## "ssue =egister5 All the reBuired 3articulars of all ## issued should .e entered in that =egister dul- authenticated5 1e3arate folios are o3ened for each #ra4ee Branch5 2hile issuing local #raft of Tk5 ,'/'''7* and a.ove/ .ranches shall 3ut a test num.er in =ed*"nk on the u33er 3ortion of the drafts so that the dra4ee .ranch can

immediatel- make 3a-ment of the ## on 3resentation after getting the Test agreed/ if other4ise found in order5 Iss%ing a #%plicate ## #u3licate ## should not normall- .e issued unless thoroughl- satisfactor- evidence is 3roduced regarding loss a draft5 "f the ## re3orted lost7stolen/ a du3licate draft ma- .e issued .- the .ranch on recei3t of a 4ritten reBuest from the 3urchaser5 Before issuing a du3licate ## the .ranch should o.serve the follo4ing& 05 Verif- the PurchaseC signature on the reBuest letter from the signature a33earing on the original a33lication form5 )5 "mmediatel- issue a sto3 3a-ment instruction to the #ra4ee .ranch under advice to ;ead %ffice and o.tain confirmation of non*3a-ment of the ## acBuisition5 >5 After the #ra4ee .ranch has ackno4ledgement the sto3 3a-ment order and confirmed that the local draft in acBuisition remains un3aid at their and confirmed that the local draft in acBuisition remains un3aid at their end/ the "ssuing .ranch should o.tain an "ndemnitBond on stam3ed 3a3er7letter of indemnit- .ranch should o.tain an "ndemnit- Bond on stam3ed 3a3er7letter of indemnit- as 3er 3rescri.ed format from the 3urchase dul- signed .- hi/5 The .ranch 4ill therefore 4rite to ;ead %ffice/ for their a33roval to issue a du3licate draft5 ?5 The ;ead %ffice on recei3t of reBuest from the issuing .ranch 4ill immediatel- issue a caution circular to all the .ranches regarding the loss of the local draft asking them to record sto3 3a-ment5 ,5 The ;ead %ffice 4ill therefore issue clearance to the "ssuing .ranch for issuing a #u3licate draft in lieu of original re3orted lost5 @5 =ecei3t of clearance from ;ead %ffice/ the issuing .ranch 4ill issue a com3letel- fresh draft marking clearl- the 4ords du3licate issued in lieu of original draft noPPPPPPP5 datedPPPPPPPPP5in .old letter on the to3 of the front 3age of the draft5 The 3rinter serial num.er on the draft should not ho4ever .e struck off5 "ntimation should .e given to the dra4ee .ranch furnishing full 3articulars of the

#u3licate draft5 "n case of issue of du3licate foreign draft ( 5#5#! the =econciliation #e3artment/ ;ead %ffice (;%=C! should also .e informed5 +5 The 3articulars of the du3licate draft resem.le those of the original draft in all res3ects that is all the 3articulars to the du3licate draft must .e identical 4ith those in the original draft5 $o further ("nter Branch Credit Advice! "BCA is to .e issued for the du3licate draft5 (5 Prescri.ed du3licate issuance charge is to .e recovered for issuing the du3licate and credited to income a7c5

Cancellation of #emand #raft The follo4ing 3rocedure should .e follo4ed for cancellation of a ##& 0! The 3urchase should su.mit a 4ritten reBuest for cancellation of the ## attaching there4ith the original ##5 )! The 1ignature of the 3urchase 4ill have to .e verified from the original a33lication form on record5 >! Manager7 1u.*ManagerCs 3ermission is to .e o.tained .efore refunding the amount on cancellation5 ?! Prescri.ed cancellation charge is to .e recovered from the a33licant and onl- the amount of the draft less cancellation charge should .e refunded5 Commission7Postage etc5 Charge recovered for issuing the ## should not .e refunded5 ,! The ## should .e affi9ed 4ith a stam3s canceled under 3ro3er authentication and the authori<ed officeCs signature on the ## should also canceled 4ith =ed in .ut in no case should .e torn5 The canceled ## should .e ke3t 4ith the relevant ticket5 @! The original entries are to .e reversed giving 3ro3er narration5 An ("nter Breach #e.it Advice! "B#A for the canceled ## should .e issued on the #ra4ee .ranch5 +! Cancellation of the ## should also record in the L5# "ssue =egister5

Pa1ment of ## 05 2hen a ## is 3resented for 3a-ment at the 3a-ing .ranch its details are to .e carefulle9amined 4ith references to the follo4ing 3oints5

i! ii! iii!

2hether the draft is dra4n on their .ranch 2hether the draft is crossed or not Amount of a crossed draft is not 3aid in cash to the 3a-ee .ut to .e 3aid to his account 4ith a .ank5 T4o authori<ed officials of the "ssuing .ranch must have signed draft5 Their signatures are to .e verified from s3ecimen signature .ook let to .e sure that the draft is genuine5 The verifier should out his initials in red ink against the authori<ed signature in the draft5

iv! v! vi! vii!

:ndorsement on the .ack of the draft must .e regular in case the draft is 3resented through clearing5 The amount of the draft should not e9ceed the amount 3rotect gra3hed 4ritten in red ink on the to3 of the draft5 The 3a-ee is to .e 3ro3erl- identified in case of case 3a-ment5 The 3articulars of the draft i5e5 the draft num.er date amount and the name of 3a-ee/ should .e verified from the ## 3a-a.le =egister5

)5 %n 3a-ment the ## is affi9ed 4ith the .ranches Paid stam3s and signatures there on are canceled 4ith red ink5 The data of 3a-ment is recorded in the ## 3a-a.le register necessar- accounting entries are also 3assed and recorded in the .ooks of Account5 2ith "BCA #r =emittance A4aiting #is3osal L5# 3a-a.le a7c Cr5 ClientCs Account7TellerCs Cash 2ith "BCA a5 After receiving 4ithout Advice a7c

Cr5 ClientCs a7c7TellerCs Cash .5 After receiving the "BCA i5 #r5 BCBL general A7c Cr =emittances A4aiting #e3osit ## 3a-a.le a7c ii5 #r =emittances A4aiting #is3osal ## 3a-a.le a7c Cr ## Paid 4ithout A4aiting #is3osal ## 3a-a.le a7c5

As the draft is issued .- the "ssuing .ranch/ the 3a-ee or 3urchase of the draft cannot give sto3 3a-ment instructions to the #ra4ee .ranch5 "f a 3a-ing .ranch receives an- reBuest from the 3a-ee7endorsee or the 3urchase of a draft for sto33ing 3a-ment of the draft/ it 4ill ask them to a33roach the issuing .ranch for the 3ur3ose5 The 3a-ing .ranch should ho4ever e9ercise necessar3recaution in this regard5 %nl- the "ssuing .ranch can issue instructions for sto3 3a-ment of draft under s3ecial circumstances5 ;o4ever/ if a draft on 4hich sto3 3a-ment order is received from a court of la4 the same should .e carried out5 %nl- the 3urchase can reBuest the "ssuing .ranch for cancellation of a L5#5 The dra4ee .ranch cannot cancel a L5#5 The #ra4ee .ranch can acce3t cancellation instructions onl- from the issuing .ranch5 2hen a draft is cancelled .- the "ssuing .ranch the relative entr- is the BCBL general a7c is reversed and "B#A from the "ssuing .ranch/ the #ra4ee .ranch should reverse the original lia.ilit- entries the strength of the "B#A and record suita.le remarks in the L5# 3a-a.le =egister =elated "BCA of the draft5

Pa& Or*er

a. Pa1 order iss%e process

or issuing a 3a- order the client is to su.mit an A33lication to the =emittance #e3artment in the 3rescri.ed form (in tri3licate! 3ro3erl- filled u3 and dul- signed .- a33lication5 The 3rocessing of the 3a- order A33lication form/ des3ot of cash7cheBue at the TellerCs countrand finall- issuing a order etc/ are similar to those of 3rocessing of L5# (loan #raft! A33lication5

As in case of L5# each .ranch should use a running control serial num.er of their o4n for issuance of a 3a- order5 This control serial num.er should .e introduced at the .eginning of each -ear 4hich 4ill continue till the end of the -ear5 A fresh num.er should .e introduced at the .eginning of the ne9t calendar -ear and so on5
'. Charges

or issuing each 3a- %rder commission at the rate 3rescri.ed .- ;ead %ffice is reali<ed from the client and credited to "ncome A7c as usual5

c. "ntries

#r5 TellerCs Cash7clientCs a7c Cr 3a-s %rder a7c Cr commission a7c

d. P+O iss%e Register

The remittance #e3artment 4ill issue the 3a- %rderCs dul- crossed EA7c 3a-eeF and 4ill enter the 3articulars of the P5% "ssued in the 3rescri.ed P5% =egister dul- authenticated5
e. Pa1ment of pa1 orders

As the P5 %s crossed A7c 3a-ee/ the same are 3resented to the "ssuing .ranch for 3a-ment either through clearing of for credit to the clientCs A7c5 %s 4hen 3resented for 3a-ment are 3rocessed in the =emittance #e3artment5 %n making 3a-ment/ the relative entr- in the P5% =egister is marked of .- entering the date of 3a-ment in the P5% =egister dulauthenticated5 The 3aid instrument is treated as #e.it Ticket5
f. Ref%nd of Pa1 Order

The follo4ing 3rocedure should .e follo4ed for refund of 3a- order .- cancellation

05 The 3urchase should su.mit a 4ritten reBuest for refund of 3a- order .- cancellation attaching there4ith the original 3a- order )5 The signature of the 3urchaser 4ill have to .e verified from the original a33lication form on record5 >5 Manager71u.*managerCs 3rior 3ermission is to .e o.tained .efore refunding the amount of 3a- order cancellation5 ?5 Prescri.ed cancellation charge is to .e recovered from the a33lication and onl- the amount of the 3a- order less cancellation charge should .e refunded5 ,5 The 3a- order should .e affi9ed 4ith stam3s EcancelledF under should also .e canceled 4ith =:# ink .ut in no case should .e torn5 The canceled 3a- order should .e ke3t 4ith the relevant Ticket5 @5 The original entries are to .e reversed 4ith 3ro3er narrations5 +5 Cancellation of the 3a- %rder should also .e recorded in the 3a- order "ssue register Q"ssue and 3a-ment of Pa-*order& 1trictl- s3eaking 3a-*order is not meant for remittance5 Because it is 3a-a.le .- the issuing .ranch5 An order is issued to facilitate fund transfer 4ithin a clearing area5 #r5 TellerCs cash7Client A7c Cr5 Manages cheBue Cr5 Commission U3 to Tk50''' Tk50''0*0''''' Tk50''/ ''0*,''''' Tk5 )> Tk5 >@ Tk5 ,(

2hen 3a-ing against 3a-*order follo4ing entries are 3assed #r5 ManagerCs cheBue Cr Cash7Client A7c Learning of !his Section

The A33licant have to carefull- fills u3 the relevant 3art of the 3rescri.ed A33lication form in tri3licate/ dul- signs the same and then gives it to the =emittance #e3artment =es3onsi.le %fficer have to carefull- fill u3 the commission 3art for BankCs use and reBuest the A33licant to de3osit necessar- cash or cheBue at the TellerCs counter5 The teller after 3rocessing the a33lication form/ Cash or cheBue has to validate the A33lication form5 The first co3- is treated as #e.it Ticket 4hile the second co3- is treated as Credit Ticket and sent to =emittance #e3artment for further 3rocessing5 The third co3is handed over to the a33licant as customerCs co3-5 2hile transferring mone- using the mo.ile res3onsi.le officer must .e careful a.out the 3hone code of each .ranch and note the name of res3onding officer of that .ranch5 Communication through mo.ile must carefull- handled other4ise an- fraud transaction ma- ha33en5 $ecessar- Advice has to 3re3are carefull- considering the date/ amount/ .ranch code/ customer name/ transaction code etc5 #e.it Advice is sent to the clientCs a7c is de.ited for the amount of T5T

Cash Section The cash section 3erforms some im3ortant functions like cash 3a-ment and cash received5 :9ce3t these t4o major functions it also 3erforms some other functions like o3ening of cash ever- da.alance calculation5

0unction of cash *epart(ent

Cash de3artment is the .usiest and the most im3ortant de3artment of the .ranch5 All cash recei3ts and 3a-ment including inter .ranch or inter.ank cash transactions are done under the cash de3artment5 Accounting and recording 3rocess of this de3artment are ver- scientific/ trans3arent and modern5 All cash transactions are 3ut into com3uter in .atches and .alances are matched5 Unlike traditional .anking/ se3arate accounts are maintained for vault cash a7c and tellerCs cash a7c res3ectivel-5

There is no strict division of 4ork among tellers5 :ach of them is doing .oth recei3t and 3a-ment5 This is 3ossi.le .ecause cash is 3re3aring se3arate tellers cash 3osition5

Cash 1eceive* tools

Cash is received in follo4ing forms or sli3s i! ii! iii! iv! v! #e3osit sli3s (for de3osit into clients account! "BCA or inter .ranch cash transaction "5#5T (inter de3artment ticket! Pri<e Bond Credit voucher

Cash de3artment not onl- receives cash .ut also checks and drafts 4hich are de3osited for collection5 Cash 3roof sheet from each teller and cash transaction 4ith .ranches or BB (Bangladesh Bank! are recorded on reserve sheet to find out closing cash reserve5 At the end of the da- a summar- cash 3osition is 3re3ared and matched 4ith actual cash 3osition and com3uter .alance re3ort5 "f their closing 3osition along 4ith the su.sidiar- register .ook then the transactions of the da- is ok5

Cash 1eceivin) Proce*ure

Countin# the notes and chec%in# denominations #iven on the 'ac% of the deposit slips0 credit tic%et etc. etc.

*eceived cash '- the teller at cash counter on deposit slip0 credit tic%et etc.

1illin# cash sheet

the proof

2avin# the ori#inal and the duplicate cop- of deposit slips si#ned 'the cash officer

*eturnin# the duplicate cop- to the client

-ig%re E : Cash receiving proced%re Cash 3roof sheet from cash teller and each transaction are recorded on reserve sheet to find out closing cash reserve5 At the end of the da- a summer- cash 3osition is 3re3ared and checked 4ith actual 3osition and com3uter .alance re3ort5 "f the three closing 3osition matches/ then the transaction of the da- are ok5

Cash Pa&(ent tools

0! CheBue/ draft/ 3a- order/ TT )! #e.it voucher (=eali<ation of #= 3roceeds! >! #e.it tickets ?! "B#A ("nter Branch #e.it Advice! issued from the .ranch5 ,! "BCA ("nter Branch Credit Advice! issued .- another .ank of ;ead office5 Vault Limited TN5 05'' Core CheBue Pa-ment authorit- to cash in charge TN 0 lac

Cash Pa&(ent Proce*ure

3resentin# Chec% 45- order holder) or '-

6crutinof Che7ue '- the teller

9erification whether chec%ed '- the teller

Chec%in# computeri8es 6tatement of 5alance of .)C '- the cash in char#e

.pprovin#)cancelin# the Che7ue '- the si#n of cash in char#e

-ig%re B : Cash pa1ment proced%re 2hen cash is transferred to an- other .ranch the follo4ing a7c entries are made 4ith the 3assing of inter .ranch de.it advice5 #r5 BCBL general A7C Cr5 =eserve cash

2hen cash is received from an- other .ranch of BCBL follo4ing entries are made #r5 =eserve Cash Cr5 Tellers Cash 2hen tellers take cash from reserve follo4ing entries for total recei3t #r5 =eserve Cash Cr Teller Cash or total cash received against "nter #e3artment Ticket ("#T! follo4ing entries are made& #r5 Teller Cash Cr5 "#T At the end of the da- for all 3a-ments against cheBues and de.it vouchers follo4ing single entries are made& Cr Tellers a7c .cco%nts #epartment Accounts #e3artment is called as the nerve Centre of the .ank5 "n .anking .usiness transactions are done ever- da- and these transactions are to .e recorded 3ro3erl- and s-stematicall- as the

.anks deal 4ith the de3ositorCs mone-5 An- deviation in 3ro3er recording ma- ham3er 3u.lic confidence and the .ank has to suffer a lot other4ise5 "m3ro3er recording of transactions 4ill lead to the mismatch in the de.it side and in the credit side5 To avoid these misha3s/ the .ank 3rovides a se3arate de3artmentR 4hose functions are to check the mistakes in 3assing vouchers or 4rong entries or fraud of forger-5 This de3artment is called as Account #e3artment5 Besides the a.ove/ the .ank has to 3re3are some internal statements as 4ell some statutorstatements 4hich to .e su.mitted to the central .ank5 Accounts #e3artment 3re3ares these statements also5 The de3artment has to su.mit some statements to the ;ead %ffice/ 4hich is also consolidated .- the ;ead %ffice later on5 The tasks of the de3artment ma- .e seen in t4o different angles& A5 #ail- Task& The routine dail- tasks of the Accounts #e3artments are as follo4s/ 05 =ecording the transactions in the Clean cash .ooks )5 =ecording the transactions in general and su.sidiar- ledger >5 Pre3aring the dail- 3osition of the .ranch com3rising of de3osit and cash ?5 Pre3aring the dail- 1tatement of Affairs sho4ing all the assets and lia.ilit- of the .ranch as 3er Aeneral Ledger and 1u.sidiar- Ledger se3aratel-5 ,5 Making 3a-ment of all the e93enses of the .ranch @5 =ecording "nter .ranch fund transfer and 3roviding according treatment in this regard5 +5 Checking 4hether all the vouchers are correctl- 3assed to ensure the conformit- 4ith the MActivit- =e3ortF/ if other4ise making it correct .- calling the res3ective official to rectif- the vouchers5 (5 =ecording of the vouchers in the Vouchers =egister5 85 Packing of the correct vouchers according to the de.it voucher and the credit voucher5 B5 Periodical Task& The routine 3eriodical tasks 3erformed .- the de3artment are as follo4s& 05 Pre3aring the monthl- salar- statement for the em3lo-ees5 )5 Pu.lishing the .asic data of the .ranch >5 Pre3aring the monthl- 3osition for the .ranch 4hich is sent to the ;ead %ffice to maintain 1tatutor- LiBuidit- =eBuirement (15L5=! ?5 Pre3aring the 4eekl- 3ositions for the .ranch com3rising of the .reak of sector 4ise de3osit/ credit5

,5 Pre3aring the 4eekl- 3osition for the .ranch com3rising of denomination 4ise statement of cash in tills5 @5 Pre3aring the Buarterl- statement (1B1*) and 1B1*>! 4here 1B1*) sho4s Eclassifications of de3osits e9cluding inter .ank de3osit/ de3osits under 4age earnersC scheme and 4ithdra4als from de3osit accountF and 1B1*> sho4s Eclassifications of advances (e9cluding inter .ank! and classification of .ills 3urchased and discountedF during the Buarter5 +5 Pre3aring the .udget for the .ranch .- fi9ing the target regarding 3rofit and de3osit5

Loans and .dvances

'ntro*uction Major source of income of a .ank is the earning from credit5 Borro4er selection is the main and 3rime task of this de3artment5 Advancing loans is the 3rimar- function of the commercial .anks5 2ithout loans countr-Cs industrial and commercial develo3ment is not 3ossi.le5 Therefore/ smooth loan s-stem in .anking sector is a catal-st for economic develo3ment of a countr-5 ana)ers Concern "n the 3rocess of loan Manager has to ensure three things& 0! ;o4 to locate 3ur3ose )! ;o4 to locate securit>! ;o4 to locate .orro4er %ow to locate purpose Manger has to ensure that the loan 4ill generate adeBuate cash5 or that matter the loan should .e engaged in 3roductive activities5 1uch an em3lo-ment 4ill increase economic activities/ 3romote

trade and commerce/ create em3lo-ment avenues and increase movement of goods and flo4 of cash5 This flo4 of cash is kno4n in the .anking conce3t as cash generation5 "f there is enough cash generation/ funds 4ill automaticall- flo4 into the .orro4ers accounts 4ith the .ank and 4ill sho4 a satisfactor- turnover in accounts 4hich the lending .ank al4a-s demands5 This is 4h- the managerCs s3eculation should .e making the highest cash through the em3lo-ment of the advances5 %ow to locate securit& As soon as the evaluation of 3ur3ose is done manager 4ill e9amine and evaluate in the follo4ing manner the securities offered .- the 3ros3ective .orro4er& a! 1ecurit- is the source of information on the 3ros3ective .orro4er5 "f offered are valua.le 3ro3erties like land/ .uilding/ shares of stocks or 3ledged goods/ these 4ill offer adeBuate information a.out the .orro4er as to his financial 3osition5 .! "f securities are h-3othecated stocks of ra4 materials for 3roduction/ these 4ill offer adeBuate information a.out the .orro4er as to his a.ilit- or ca3acit- to utilities c! 1ecurities (tangi.le or intangi.le! offer a -ardstick for measuring the e9tent of involvement of the .orro4er himself5 The lending .ankCs investment of funds is a joint venture of the .anker and the .orro4er5 The securities offered are the .orro4erCs 3ortion of involvement i5e5 his eBuit- or ca3ital5 Thus the greater is his involvement/ the .etter for the .anks5 The .orro4er in that case 4ill think t4ice that if the .usiness goes 4rong/ it is 4ho 4ill suffer most5 Thus it 4ill .e in his o4n interest that he 4ill avail and utili<e the loan as 3er agreed sti3ulations5 Thus the .est 4a- to safeguard the lending .anks interest is/ as far as 3ossi.le to ma9imi<e the .ankCs commitment5 d! The .ranch ManagerCs res3onsi.ilit- as to 3rovide securit- is also to see ho4 much control he 4ill .e in a 3osition to e9ercise on the entire stocks of the .orro4er5

%ow to locate borrower "n a33raising a loan 3rocess/ the selection of the 3ros3ective .orro4er is the most vital 3oint5 The .orro4er is the real actor and must .e in 3osition to achieve the 3ur3ose for 4hich the loan has .een reBuested5 "n selecting ideal .orro4er/ the .ranch manager thus assumes the greatest res3onsi.ilit-5 Ca3ital is another 3oint to indicate the .orro4erCs 3osition5 ;e should .e given loan

in 3ro3ortion to this o4n investment as 4orking ca3ital5 As a general rule a .ank should not sanction loan more than the investment of the .orro4er5 Then the consideration of .orro4erCs ca3acit- * 4hether the .orro4er can utili<e the funds or not5 %f all the Bualifications of a 3ros3ective .orro4er/ character is undou.tedl- the greatest5 2hile the ca3acit- and ca3ital are the factors u3on 4hich de3ends his a.ilit- to re3a- the mone- advanced/ the character of the .orro4er indicates his intention to re3a- the loan5

To select the ideal .orro4er the follo4ing 3oints have to consider&

a) Branch records

The manager ma- have first hand information on a 3ros3ective .orro4er .- a reference to his records5 The turnover of his financial dealings is reflected in the ledger folios of his .ranch5
') Borro/erIs Record

The 3ros3ective .orro4er ma- .e advised to su.mit his .ooks of accounts .alance sheet etc5 for e9amination .- the manager5 These financial tools reflect the 3osition of his assets and lia.ilities and a fair idea a.out the ca3ital and ca3acit- of the .orro4er5
c) Personal "nJ%ires

As an individual the .orro4er must .e a desira.le 3erson in the societ-5 ;e must have integrit-5 There are some factors such as the so.riet-/ the 3rom3tness of 3a-ment goods ha.its 3ersonalit-/ the a.ilit- and the 4illingness to carr- a 3roject A*vance Secure* an* 2nsecure*

1. Sec%red .dvance

1ecured advance are those advances 4hich are secured .- tangi.le securities of adeBuate value over 4hich the .ank has either a.solute or constructive control in addition to the 3ersonal guarantee of the customer5
2. Unsec%red .dvance

The advances 4hich are granted to a constituent of undou.ted standing and relia.ilit- and onl- in e9ce3tional circumstances and for short 3eriod 4ithout an- tangi.le securit- are called unsecured advances5

0unctions of A*vance ,epart(ent

:nsuring that funds are dis.ursed onl- after com3liance 4ith terms and conditions or reBuired documents received5 Make sure that the .ank has al4a-s valid and current loan documentation5 :nsuring that the collateral securit- is adeBuate at times to su33ort the loans5 Nee3ing the loan documentation under safe custod-5 :nsuring that the .ank receives sufficient valid insurance cover 4henever reBuired from a recogni<ed insurance com3an-5 Monitoring the recei3t of 3eriodical receiva.le5 #e.iting the client for all charges/ interest etc5 Maintaining the central lia.ilit- records for all e9tensions of credit and .alancing the totals 4ith Aeneral Ledger5

 LO., = .#8.,C"S

-ig%re @ : Loans t1pes

!1pes of Loan Bangladesh Commerce Bank Zigatola Branch has the follo4ing loan schemes Commercial Loan

Term Loan 2orking Ca3ital Loan Agricultural Loan ;ouse Building Loan 1taff Loan(BCBL! %ther Loan

Commercial Loan

The limited loans 4ith e93ir- date of loan 3a-ment/ 4hich can .e transacted 4ithout an- 3articular 3a-ment schedule/ are termed as continuous loan5 ollo4ing are the various categories& 05 CC (;-3o! )5 1%# (=eal :state7 %7 1hares! >5 LT= (Loan Against Trust =ecei3t! ?5 L"M (Loan Against "m3orted Merchandise! a+ &+ Commercial Loan CC (;-3o! CC (Pledge! Interest Rate 0@5''J 0@5''J

c+ d+

1%# (=:! LT=7L"M

0@5''J 0@5''J ()J 3enal interest 4ill .e charged for overdue LT=s! !a&le D : Interest rate of commercial loan

Cash Credit >CC? a+ Cash credit is given through the Cash Credit (CC! account5 &+ Cash credit account is .asicall- a current account/ ho4ever a little difference e9ist .et4een them5 The distinction .et4een a current account a CC account is that the former is intended to .e an account 4ith credit .alance and the latter an account for dra4ing of advances5 c+ %3eration of cash credit is as same as overdraft5 The 3ur3ose of cash credit is to meet 4orking ca3ital needs of traders/ farmers/ and industrialists5 Over #raft >O#? a+ %verdrafts are those dra4ings 4hich are allo4ed .- the .anker in e9cess of the .alance in the account u3 to a s3ecified amount for definite 3eriod5 &+ Aenerall- it is given to the .usinessmen to maintain their .usiness activities5 c+ An- de3osit in the 1%# account is treated as re3a-ment of overdraft5 d+ Aenerall- 3rovided against #=/ an- 3rimar- securit- etc5
Ter( Loan

The loans 4hich are to .e 3aid 4ithin limited term 4ith a 3articular 3a-ment schedule are kno4n as term loan5 ollo4ing are the various categories& (a! Term loans u3 to , -ears

05 Project inancing (.! Term loan over , -ears 05 Project inancing Short term .gro and icro Credit

The short*term loans 4hich are listed in -earl- loan dis.ursement schedule served .- the loan de3artment of Bangladesh Bank are termed as short*term agricultural loan and micro*credit5 The loan given to the agricultural sector for less than 0) months is also included in this categor-5 Bshort*term loan 4e mean the loan .elo4 Tk 0'/''' to .e 3aid 4ithin 0) months5 !erm Loan a+ &+ c+ Large G Medium 1cale "ndustries 1mall 1cale :nter3rise (1ecured! 1mall 1cale :nter3rise (Unsecured! !a&le C 6 Interest rate of !erm loan
3orkin) Capital Loan

Interest Rate 0>5''J 0+5''J 0(5''J

Cor3orate Bodies G Large "ndustries 1M: a+ &+ c+ 7orking Capital Loan Large G Medium 1cale "ndustries 1mall 1cale :nter3rise (1ecured! 1mall 1cale :nter3rise (Unsecured! !a&le E 6 Interest rate of !erm loan
A)ricultural Loan

Interest Rate 0?5''J D 0,5''J 0+5''J 0(5''J

1mall Agricultural Loan Loan to agro .ased industries

.gric%lt%ral Loans .gric%lt%ral Loans Interest Rate 0>5''J

Loan to $A%7 M "s

!a&le B :Interest rate of agric%lt%ral Loan

%ouse Buil*in) Loan

=esidential Commercial a+ &+ 3o%se B%ilding Loan =esidential Commercial !a&le @ 6 Interest rate of ho%se &%ilding loan Interest Rate 0(5''J 0(5''J

Others Loan

Trans3ort Loan Loan to $on Banking inancial "nstitution 1-ndicate7 Clu. financing Loan against financial o.ligation :93ort Loan Loan against .ill 3urchase7 1hare Purchase Consumer credit scheme 13ecial loan for service holder Loan for educated unem3lo-ed 4omen

!a&le G 6 Interest rate of different t1pes of loan Other Loan Trans3ort Loan (Private use7Commercial use! $on Banking inancial "nstitution ($B "! 1-ndicate7Clu. inance Loan Against #= :93ort Loan Interest Rate 0@5''J 0,5''J As 3er Lead Bank agreement A.ove >5''J over 0?5''J! +5''J #= rate (minimum

Trade inance ( or rice/ 4heat/ edi.le oil/ 3ulse/ 3eas/ onion/ dates G 0)5''J sugar! Bill 3urchase 7 Loan against 1hare (1%#1! Consumer Credit 1cheme (CC1! 13ecial 1cheme for 1ervice ;olders 13ecial Loan for unem3lo-ed 4omen 2omen :ntre3reneurs 4ith Aovt5 =e*fiance Prime Customer 0+5''J 0(5''J 0+5''J 0@5''J 0'5''J 0,5''J

Staff Loan
1+

Staff 3o%se B%ilding Loan : S3BL 0)' times of the .asic salar- is 3rovided as 1;BL Bank =ate S 0J/ interest is charged to the em3lo-ee =e3a-ment is adjusted from their monthl- salar=e3a-ment is made at eBual monthl- installment

a+ &+ c+ d+

(+

Staff Loan .gainst Provident -%nd : SP0'J of .asic is contri.uted .- em3lo-ee in ever- month 0'J of .asic is also contri.uted to the P .- the Bank

a+ &+

c+ d+

=e3a-ment is adjusted from their monthl- salarMa9imum 1anction from P

3. Car Loan

a+ &+ &+

Staff Loan Car Provident und ;ouse Building

Interest Rate Bank =ate (,5''J! 85,'J (5''J !a&le 1* 6 Interest rate of staff loan

Process of Loan

.pplication A33licant a33lies for the loan in the 3rescri.ed form of the .ank descri.ing the t-3es and 3ur3ose of loan5 Sanction a+ Collecting credit information a.out the a33licant to determine the credit 4orthiness of the .orro4er5 1ources of information i+ Personal "nvestigation/ Confidential =e3ort from other .ank/ ;ead

%ffice7Branch7Cham.er of Commerce5 ii+ C"B (Central "nformation Bureau! re3ort from Central Bank5

&+ :valuation of com3liance 4ith its lending 3olic-5 c+ :valuating the 3ro3osed securitd+ "f loan amount e9ceeds ,' lac then .ank goes for L=A Anal-sis5 e+ L=A is must for the loan e9ceeding one crore D as ordered .- Bangladesh Bank5 L=A has descri.ed at the end of this cha3ter5 "f ever-thing is in accordance the loan is sanctioned #oc%mentation

a+ Then the .ank 3re3ares a loan 3ro3osal containing terms and conditions of loan for a33roval of ;5%5 or Manager5 &+ Takes the necessar- 3a3ers and signatures from .orro4er #is&%rsement A loan Account is o3ened 4here #r customer A7C5 Cr =es3ective Loan A7C

.n1 Branch Banking Bangladesh commerce .ank limited 3rovide an- .ranch .anking service to their customer5 Customers 4ho have an account of Bangladesh commerce .ank the- are enjo- that service5

0or 45a(ple6 A karim have an account holder of #ualut3ur .ranch of BCBL/ he 4ant to dra4 mone- .ut no4 he sta- in #haka/ thatCs 4h- in #haka an- .ranch he 4ill dra4 his 3refera.le amount of mone-5 ;e dra4s mone- from Zigatola .ranch5 Then Zigatola .ranch ho4 to 3rovide that kind of service * rom Zigatola Branch* BCBL Aeneral A7C D#r5 At that time #ualut3ur .ranch* Customer A7C D#r5 BCBL Aeneral A7C* Cr5

'f *eposit the (one&* rom Zigatola Branch* BCBL Aeneral A7C DCr5 At that time #ualut3ur .ranch* Customer A7C DCr5 BCBL Aeneral A7C* #r5

Overall Banking Performance of Bangladesh Commerce Bank limited Bangladesh commerce .ank limited in Zigatola .ranch overall activities are e93lained/ after that scenario " also re3resent the overall .anking 3erformance of Bangladesh commerce .ank limited/ 4hich is reflect that the current 3osition and gro4th among of the other commercial .ank5

#eposits and other acco%nts At the end of #ecem.er )'0'/ the de3osit of the .ank stood at TN5 0)0(5+@ cores as against tk5 +@'5,' Core % )''85 1ho4ing a gro4th rate of @'5)@J this ma- .e considered a remarka.le achievement in the .ackdro3 of volatile market scenario of the countr-5

-ig%re G6 Overall deposits of BCBL

.sset Portfolio "n )'0' Bangladesh commerce .ank limited asset 3ortfolio re3resent the .ank current situation 4hich is reflect that .ank held in a com3etitive 3osition to the other commercial .ank5

-ig%re 1*6 .sset portfolio of BCBL .sset Asset 3osition of Bangladesh commerce .ank ltd5 at #ecem.er )'0' re3resent that the .ank is creating a strong 3osition in the .anking sector of Bangladesh5

-ig%re 116 .sset of BCBL !1pes of #eposit

Bangladesh commerce .ank limited gather fund from different t-3es of de3osits5 The .ank has attached to3 3riorit- on the mo.ili<ation of lo4 cost fund5 The de3osit mi9 of the .ank as on >0 #ecem.er )'0' 4as as follo4s&

-ig%re 1(6 #ifferent t1pe deposits of BCBL Loans and .dvances The loans and advaces of the .ank registered an im3ressive gro4th during the -ear )'0'5 The total loans and advances as on >0 decem.er )'0' 4as Tk5 ()@5@' core as against Tk5 @),5@) core during gthe corres3ondeing 3eriod of 3revious -eear sho4inhg an increase of >)50)J5

-ig%re 1F6 Loan and advances of BCBL

The .ank gives to3 most 3riorit- to acBuire Bualit- assets and does a33ro3riate lending risk anal-sis 4hile a33roving commerecial and trade loan to cients5 The advance matri9 of thte .ank as on >0 decm.er )'0' 4as as follo4s&

-ig%re 1D6 Loan and advances matri0 of BCBL

S7O! .nal1sis
12%T is an acron-m for the internal 1trength and 2eakness of a firm and the environmental %33ortunit- and Threat facing that firm5 1o if 4e consider Bangladesh Commerce Bank as a .usiness firm and anal-<e its strength/ 4eakness/ o33ortunit- and threat/ the scenario 4ill .e as follo4s&
Stren)th

(a! Aood management5 (.! Coo3eration 4ith each other5 (c! Usage of faster 3c .ank soft4are5 (d! Mem.ershi3 of 12" T5 (e! Aood .anker*customer relationshi35 (f! %nline Banking services5 (g! 1trong financial 3osition5 (h! 1trong 3osition of CAM:L rating5 (i! ;uge .usiness area5 (j! :9cellent monitoring and su3ervision5 (k! :nergetic as 4ell as smart team4ork5
3eakness

(a! Lack of 3ro3er motivation/ training and jo. rotation5 (.! Lack of e93erience em3lo-ees in junior level management5 (c! Lack of o4n ATM services5 (d! Tendenc- to leave the .ank in Buest of fle9i.le environment5

 Opportunit&

(a! :93and market5 (.! Aro4th of sales service5 (c! Change in 3olitical environment5 (d! Lunching o4n ATM card5
Threat

(a! #ifferent service of CBCs (Phone Banking 7 ;ome Banking! (.! #ail- .asis interest on de3osit offered .- ;1BC5 (c! :ntrance of ne4 PCBCs 5

-indings

" have find out some 3oints .- screening the 4hole stud-/ 4hich is e93ressed as major findings5 " have anal-<ed the data sincerel- and carefull- and have tried to identif- a33ro3riate findings5 Moreover/ conversations 4ith the BCBL officials 4ere ver- significant for these findings5 After overall a33raisal of BCBL/ the major findings are as follo4s&

Position& Bangladesh Commerce Bank Limited held com3etitive 3osition in 3rivate sector .anking o3erations of the countr-5 %3erational %rientation& "tsC major o3erations are develo3ment G 4elfare oriented5 Management 1-stem& Management s-stem of BCBL is full- democratic5 =eBuirements of Bangladesh Bank& BCBL al4a-s maintains the rules declared .Bangladesh Bank5 Training acilities& BCBL 3rovides training facilities to its officer of the .ank and also 3rovides e9ecutive develo3ment G internshi3 3rogram5 Management unctions& The management functions (from 3lanning to control! are not clearl- 3resent in their various activities5 Com3uteri<ation& Most of the activities are com3uteri<ed5 Manual 2ork& Pa3er*.ased 4orks are still e9isted in .ranch5 #ecoration& "t is one of the leading .anks of Bangladesh .ut it has no attractive a33earance in office environment5

Recommendation

"n order to get com3etitive advantage G to deliver Bualit- service/ to3 management should tr- to modif- the services5 or the im3rovement of the service the follo4ing measures should .e taken&

CustomerCs Convenience&

or customerCs convenience/ BCBL should 3rovide more

3ersonnel to deliver faster services to their honora.le customer5 ;uman #evelo3ment& #evelo3ment of human resources should .e ensured to increase efficienc- in 4ork5 Communication 1-stem& :nsure 3ro3er communication s-stem and maintenance of files G machineries should moderni<e5 "nterest& More interest should .e 3aid on de3osit account so that customers are convinced to de3osit their mone- in .ank5 = G #& =esearch G #evelo3ment 4ing must .e more e9tensive G rich5 1trateg-& :ffective strategies must .e undertaken against defaulter5 Project Management& MProject ManagementC must .e 3racticed in case of investing in the 3roject5 easi.ilit- stud- of the 3roject/ 3roject 3lanning/ monitoring G evaluation should .e undertaken5 Managerial unction& BCBL must have to follo4 the management functions (from

3lanning to control! strictl- in all of their .usiness activities and also o3eration the .ank5 inancial Anal-sis& Branch should have a se3arate section to anal-<e the financial statement for fining its liBuidit-/ 3rofita.ilit- G o4nershi3 ratios5 1trict =ules for arrival and de3arture for the em3lo-ee& Management should strict a.out the arrival and de3arture time for the em3lo-ees5 Ho. =otation& "n BCBL jo. rotation is full- a.sent jo. rotation is ver- im3ortant to make the entire em3lo-ee efficient for all de3artments5

 A33reciation& $o dou.t that in BCBL female em3lo-ees is more efficient and hard 4orking than male em3lo-ees5 "t is ver- im3ortant to a33reciate them and give them 3ro3er res3ect .ecause if the- get the a33reciation then the- can increase their volume of 4ork5 "t is not onl- for the female it is also im3ortant .oth for male and female em3lo-ees5 Some other important factor that sho%ld &e foc%sed on the development process6 Time consumed at service level should .e minimi<ed at o3timum level5 :valuates customerCs needs from their 3ers3ective and e93lains logicall- the shortcomings5 "m3rove office atmos3here to give customers .etter feeling5 Use of effective M"1 (Management information s-stem!5 To deliver Bualit- service to3 management should tr- to mitigate the ga3 .et4een customerCs e93ectation G em3lo-eeCs 3erce3tion5

Concl%sion
There are a num.er of nationali<ed and foreign .anks o3erating their activities in Bangladesh5 The BCBL is one of them5 or the future 3lanning and the successful o3eration in achieving in itsC BCBL goal in this current com3etitive environment this re3ort can .e a guideline5 Bank al4a-s contri.utes to4ards the economic develo3ment of a countr-5 BCBL/ com3ared 4ith other .anks are contri.uting more .- investing most of their funds in fruitful 3rojects leading to increase in 3roduction5 "t is o.vious that right thinking of this .ank including esta.lishing a successful net4ork over the countr- and increasing resources/ 4ill .e a.le to 3la- a considera.le role in the 3ortfolio of develo3ment financing in the develo3ing countr- like ours5 BCBL continues to 3la- itsC leading role in socio*economic develo3ment of the countr- as a com3anion of "nde3endent Bangladesh5 Besides itsC traditional function such as de3osit mo.ili<ation/ de3lo-ment of fund in trade/ commerce/ industr-/ agriculture/ im3ort G e93ort .usiness/ out4ard and in4ard remittance as an agent of Bangladesh Batik of BCBL has emerged as the 3ioneer of 3la-ing ke- role in the countr-5 Bangladesh Commerce Bank is a 3rivate .ank .ut it has no attractive environment ii their .ranch and all .ranches are not com3uteri<ed/ even total cash are not 3ro3erl- use 4hen this .ank develo3 their all .ranch .- attractive environment and com3uteri<ed5 %n the other hand cash are 3ro3erlused at that time this .ank reached in the to3*level 3rivate .ank in our countr-5 "f the Bank cannot fulfill these things/ the- cannot run in the future 4ith their com3etitors Bank5

.cron1ms

BB BCBL BL CC CG C"B C= :PB :=C :TP orm "BCA "BCT "B#A "=C L"M LAT= #"B%= %BC PA# 1%# 12" T T"$

Bangladesh Bank Bangladesh Commerce Bank Limited Bill of Lading Cash Credit Clearing G or4arding Credit "nformation Bureau Clean =e3ort indings :93ort Promotion Bureau :93ort =egistration Certificate :93ort orm "nter Branch Credit Advice "nter .ranch Credit Transaction "nter Branch #e.it Advice "m3ort =egistration Certificate Loan against "m3orted Merchandise Loan against Trust =ecei3t #haka "nter Bank %ffer =ate %ut4ard Bills for Collection Pa-ment against #ocument 1ecured %verdraft 1ociet- for 2orld4ide "nter.ank Ta9 "dentification $um.er inancial Telecommunication

Bi&liograph1

 Brigham/ :ugene

Hoel :5 ;ouston/ EFundamental of Financial ManagementF/ Tenth :dition/ ;arcourt Pu.lisher "nternational Com3an-/ )''05

Basudevan/ 15V5/ Theories of Commercial Banking/ =eading Materials on Theor- G Practice of Banking (B*0'0!/ Bangladesh "nstitute of Bank Management (B"BM!/ )'''5 Others Diary-Diary has been maintained regularly to record all the activities of practical orientation.
Bangladesh Commerce Bank Limited/ Annual eport !""# Bangladesh Commerce Bank Limited/ Financial Transaction$s Files.

7e&site

4445.c.l.d5com 4445..5org5.d

.ppendi0

Board of #irectors 05 r+ .+K+ SiddiJ%i >Chairman? )5 r+ ahm%d%l 3%J Bh%i1an >#irector? >5 r+ d+ ShafiJ%l .4am >#irector? ?5 r+ d+ "mdad%l 3oJ%e >#irector? ,5 r+ Rana Haiser >#irector? @5 r+ ano/ar 3ossain >#irector? Managing #irector +5 r+ .nis .hmed >#irector? Managing #irector (5 r+ .&&as Uddin .hmed >#irector? 85 r+ d+ 3%ma1%n Ha&ir >#irector? Managing #irector 0'5 #r+ d+ 5ill%r Rahman >#irector? Managing #irector 005 S+ .+ Cho/dh%r1 > anaging #irector? 0)5 r+ d+ 3%ma1%n Ha&ir >O&server? Aeneral Manager

Bank 45ecutive

SL '05 ')5 '>5 '?5 ',5 '@5 '+5 '(5 '85 0'5 005 0)5 0>5 0?5 0,5 0@5 0+5 0(5 085 )'5 )05 ))5 )>5 )?5 ),5 )@5 )+5 )(5 )85 >'5 >05 >)5 >>5 >?5 >,5

,ame Mr5 15A5 Cho4dhur#r5 Muhammad Asadu<<aman Mr5 M5A5 Motali. Cho4dhurMr5 M :.adat ;ussain Mr5 Md5 1hamsuddin Ahmed Mr5 Md5 Ahulam $a.i Mr5 1agir Ahmed Mr5 1alim ;asan Mr5N5M5 Ashraf ;ossain Mr5 Md5 A.ul ;ossain Mr5 Md5 Hahangir Alam Mr5 1elim Ahmed Mr5 15M5 2aliullah Mr5 :hsan Ahmed =ouf Mr5 Anis Uddin Ahmed Mr5 15M5 =ea<ur =ahman Mr5 ;5 M5 A.ul Nalam A<ad Mr5 Md5 Namru<<aman Akand Mr5 Md5 1hafiBul "slam Mr5 Md5 "dris Ali Mr5 Af<al ;ossain Mr5 Md5 A.dul ;alim Mr5 15M5 Alamgir Mr5 #e4an Md5 Moniru<<aman Mr5 Md5 1hahadat ;ossain Mr5 Ali A<am Cho4dhurMr5 Md5 Na.ir Ahmed Mr5 MushfiBue ;ossain Mr5 1-ed Akhter ;ossain Mr5 Md5 :namul ;oBue Mr5 15M5 1ho4kat Ali Mr5 Md5 $i<amuddin Mr5 Md5 1aiful "slam Mr5 M.dul Munim Cho4dhurMr5 Md5 Maha.u. Morshed

#esignation M# #M# C:%U :VP 1VP 1VP 1VP 1VP 1VP 1VP VP VP VP VP VP VP VP VP VP VP VP VP VP VP VP VP AVP AVP AVP AVP AVP AVP AVP AVP AVP

Bangladesh Commmerce Bank Limited Balance Sheet (*1* !.H. P.R!ICUL.RS PROP"R!$ = .SS"!S C.S3 Cash in ;and ( "ncluding foreign Currencies! Balance 4ith Bangladesh Bank and its agent .ank ( s! ("ncluding oreign Currencies! B.L.,C" 7 I!3 O!3"R B.,HS = -I,.,CI.L I,S!I!U!IO,S "n Bangladesh %utside Bangladesh O,"$ .! C.LL .,# S3OR! ,O!IC" I,8"S! ",!S Aovernment %thers LO.,S .,# .#8.,C"S BCBL Loan/ Cash Cr edit and %ver #raft etc5 Bills Purchased and #iscounted Loans G Advances BC" !otal Loans and .dvances -i0ed .ssets incl%ding premises and f%rnit%re and fi0t%res O!3"R .SS"!S ,O,6B.,HI,9 .SS"!S !O!.L .SS"!S LI.BILI!I"S .,# C.PI!.L Borro4ings from other Banks G inancial "nstitutions and agents #"POSI!S .,# O!3"R .CCOU,!S Current #e3osit and %ther Accounts etc5 1avings Bank #e3osits i9ed #e3osits 1hort Term #e3osits #e3osit under different schemes Bills Pa-a.le Bank #e3osit %ther #e3osits #e3osits(BC"! O!3"R LI.BILI!I"S !O!.L LI.BILI!I"S S3.R"3OL#"RLS "KUI!$ S3.R" C.PI!.L Paid*u3*Ca3ital 1hare Ca3ital BC" Ltd5 =evaluation =eser ve on #1: Mem.er shi3 1tatutor- =eserve %ther =eserve =evaluation =eser ve for ;TM 1ecurities :9change :Buali<aton Account 1ur3lus7(#eficit! in Profit and Loss account !otal ShareholderLs "J%it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Bangladesh Commerce Bank Limited Off Balance Sheet (*1* !.H. CO,!I,9",! LI.BILI!I"S Contra entries (BC"! Letter of Auarentees Letter of Credit Bills for Collection %ther contingent lia.ilitCase against the .ank 4hich not ackno4ledged .- the .ank !O!.L CO,!I,9",! LI.BILI!I"S %T;:= C%MM"TM:$T1 #ocumentar- Credits and shor t term trade related transactions or4ard assets 3urchased and for4ard de3osits 3laced Undra4n note issuance and r evolving under4riting facilities Undra4n formal stand.- facilities/ cr edit lines and other commitments Total !O!.L O--6B.L.,C" S3""! I!" S * * * * * * * * * @@B)(CC)ECD * * * * * * * * * GDE)*EC)1E( 0>/)>0/>)0 0''/(>?/,(0 @>?/+?@/8)> @+/),'/,)( +0/08)/>'0 * @)@B()CCE)CCD 0>/)>0/>)0 0'?/')?/')) ),'/8+,/'@, )>/,?+/?,> ,,?/)(+/>'0 * GDE)*EC)1E( (**G !.H.

B a n g la d e s h C o m m e r c e B a n k L i m i t e d P ro fit a n d L o ss . c c o % n ts

(*1* !.H. O P " R . ! I, 9 I, C O " "n te re st "n c o m e L e s s & " n t e r e s t P a id o n # e 3 o s it s a n d B o r r o 4 in g s $ e t "n te re st "n c o m e " n c o m e fr o m " n v e s t m e n t s C o m m is s io n / : 9 c h a n g e : a r n in g s G B r o k e r a g e % t h e r % 3 e r a t in g " n c o m e

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