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Cadbury India A very successful story of Brand Repositioning to Increase the overall market for the product

Repositioning has been a very hugely talked about concept in the field of marketing and it has been a very difficult concept also to be implemented, because it requires the marketers to first of all make the customers come out of an already preset mindset which they have formed over years because of the previous continuous efforts of marketers itself to find a space in the minds of consumers, and then to work hard again to change the previous image and form an altogether new image so that the customers start recognizing the new image from the very next day. Though when looked at from this point of view it seems like it is very difficult to change these images as human mind is not ready to accept the change in the views they have already formed about particular thing and then form a new image so quickly, but this is where the role of the successful and intellectual marketers comes and they have been through years successfully fulfilling even this taks of gigantic proportions successfully. There have been brands that have been successfully repositioned over the years, like Airtels brand identity has changed twice in the last two decades through the change in logos twice in this decade itself, then even most trusted brand of India TATAs had to undergo a makeover to appeal to the younger and more knowledgable generation, Vodafone changed the positioning that Hutch had developed in the minds of Indian consumers by associating their journey with the small dog who got promoted to the celebrity level status in India, by completely changing the focus of its ads from that concept to totally new concepts like Zoo Zoos, and other ads and there can be n number of successful examples like these of successful repositioning of various brands, and we will be having a look at one such journey of repositioning of brand through the study of Cadbury Indias use of repositioning concept to make the chocolates once considered to be a product to be consumed by the kids, to a product that now-a-days has become a part of our day to day lives. Cadbury Indias plans to reposition were not initiated because it had to beat its competitors as at that time Cadbury was already the market leader in chocolate confectionary market, but it was a proactive step that Cadburys took as at that moment the sales of Cadburys were increasing but at a slow pace and the segment at that time to which the chocolates were being targeted was not so big to provide a more faster growth. And so to overcome this challenge Cadburys came up with an idea to expand the segments to which it should appeal and get more business by appealing to more and more target markets. This was a very beautifully planned strategy and it catapulted Cadburys sales to newer heights and gave the brand a presence in almost every segment of people who can have the chocolates. In its initial years Cadburys chocolates were meant basically for the kids and the ads also revolved around that concept only in which parents were seen trying to bribe or reward their children with Cadburys dairy milk chocolates for getting them to do the things that they wanted them to do. But depending on just the kids as a market was a bit risky and as sales in this segment were not growing rapidly so Cadburys shifted the focus from kids to the adults. But this was a big challenge as in Indian market not many adults were thought to be consumers of chocolate and Cadburys changed this thing with the help of ads under the campaign kid in all of us. Then from this campaign to the one 'Real Taste of Life' campaign, which had many memorable executions, which people still fondly remember. Out of these the one which people still remember very fondly is the one in which a girl is shown breaking the security barriers and entering the cricket field to celebrate the victory of the country in the cricked match under the tag line Kuch Khaas Hai Zindagi mein. This campaign went on to be awarded 'The Campaign of the Century', in India at the Abby (Ad Club, Mumbai) awards. This thing was highlighted in one more ad under this campaign itself where a grandfather is shown playing with his grandson helping make bubbles out of a tube after immersing in the soap filled water, then showing a mother playing with her daughter, then

showing a young adult trying roller skates along with a young kid, a pregnant lady demanding a chocolate from her husband saying that the kid in her womb also wants it. These campaigns have been so touching that it made people go for them for sure and without the fear of eating them in public. TO see these ad click here: -http://www.youtube.com/watch?v=3UNgDR0T418&feature=related http://www.youtube.com/watch?v=M_2EEuW4r-w&feature=player_embedded Then moving on came the new campaign which was tried to tell people that chocolates can be had anytime through the ad campaign, Khaane Waalon Ko Khaane Ka Bahana Chahiye. That meant that people who want to have a chocolate can find any reason to have one and no particular occasion is required to wait for consuming the chocolates. This campaign showed that even the adults could have chocolates and this was showcased by showing collective and shared moments among themselves. This campaign took the previous ad campaign even further which showed that adults could go to any lengths to get their own bar of chocolate. In this ad Cyrus Broacha is shown selling Cadburys Dairy Milk chocolate on the street and people are giving their reasons for why they eat Cadburys Dairy Milk Chocolate. To see this ad click here: -http://www.youtube.com/watch?v=sn7YHmGhgkw After this campaign to capture more and more target segments Cadburys launched another ad campaign i.e. Kuch Meetha Ho jaye. The message was clear that when anytime you feel that you are happy and want to celebrate then you can have Cadburys Dairy Milk to celebrate the occasion. Amitabh Bachan was used as the celebrity endorser in this ad showcasing that these moments are meant to be celebrated and so go on and celebrate them with Cadburys Dairy Milk. To see this ad click here: http://www.youtube.com/watch?v=qDuUIww9AIU&feature=related Then the campaign using the line Pappu Paas Ho gaya became a street buzz and got huge success and in this campaign also Amitabh Bachan was used as the Brand Ambassador for the brand to spread the message that Jab Pappu paas ho jaye to kuch meetha ho jaye. TO see this ad click here: http://www.cadburyindia.com/downloads/viewad.asp?ID=3 Then to appeal to the rural consumers an ad under the Kuch meetha ho jaye campaign itself was launched under the Radha Miss Palampur ban gaye and combining it with Rs 5. Through this campaign a rural audience was targeted by showcasing this ad in a rural setup and people celebrate the occasion of Radha (a Cow) winning the title of Miss Palampur and the a small package was introduced with the price tag of Rs. 5 which was considered affordable for rural consumers. To see this ad click here: http://www.cadburyindia.com/downloads/viewad.asp?ID=7 After this to associate more with the working class Indian population an ad with the tagline Meetha hai Khaana aaj pehli tarrekh hai was launched. This was a very strategically crafted as in India most of the working class gets its salary on the first day of every month and so this ad gave those people to celebrate that day with something meetha i.e. Cadburys Dairy Milk. To see the ad click here: http://www.cadburyindia.com/downloads/viewad.asp?ID=12 Then after capturing most of the adult market segments what was left for the company, at this moment it seemed that Cadburys had done it all, but for them it was just the beginning as they now decided to target the Festival occasions in India through the ad campaign Is Diwali aap kise khush kar rahe hain. This was important as in India people are very fond of having mithais on festivals for having something sweet on the festival occasions, and the mithai market by some estimates is almost Rs 15,000-Rs 20,000 crore in size and a large part of this market is unorganized. And when compared to this market the chocolate market is merely a fraction of the larger mithai market. Naturally, the category leader Cadbury India had to find ways and means to help people get into the habit of eating chocolates. This way market share for its products especially the flagship Dairy Milk will only go up. And then came this ad in which post men of the area find out that even though it is the occasion of Diwali but there are no celebrations going on. They play a trick and post the letters to different addresses intentionally and then people after opening the letters get to know of plans of different families and then come out of homes to share these happy moments with others. This way they start celebrating and start giving chocolates to each other to celebrate this occasion. To see this ad click here: http://www.youtube.com/watch?v=aAXu_2RFPTc

Then came the ad showing brother giving his sister a packet of chocolates on the occassion of Raksha Bandhan in return for her tieing up rakhi, as this is a tradition in India on the occasion of Raksha Bandhan. To see this ad click here: http://www.cadburyindia.com/downloads/viewad.asp?ID=92 After this came the ad for Cadburys dairy Milk silk chocolate range in which in the ads it is shown that people are willing to give even the important things in their life a miss to have a bite of this rich and full of taste Chocolate. To see this ad click here: http://www.cadburyindia.com/downloads/viewad.asp?ID=85 And to top it all the latest from the box of Cadburys has come an ad now with the campaign name Shubh Aaarambh, as in India there is a tradition to have something sweet before beginning something good and pious. In the first ad of this series a boy is shown asking a girl to give her a bite of her chocolate as her mother has said that to begin something good one must start by having something sweet, and after getting the bite tells her that the good thing was that he wanted to drop the girl home. Then there have been other ads under the same campaign name. These ads as usual have been all very wonderfully crafted to touch the emotions of Indian consumers in each and eveyr aspect of their life. To see this ad click here: http://www.cadburyindia.com/downloads/viewad.asp?ID=91 This journey through the commercials of dairy milk by Cadburys had even made me very nostalgic as after going through all these commercials it always reminded me that I am going through something that I can attach to as a Indian consumer, and all these moments have happened in my life. This shows that Cadburys had been very successful till now in its attempt to grow the market for chocolates from being believed to be a product used for pampering or rewarding childs to a product that can be consumed in place of mithais on the various festivals like Diwali, rakshabandhan etc. by both the children and the adults. The continuous repositioning of Cadburys dairy milk brand of chocolates has been done so successfully by Cadburys that even the competitors will be envious of their success but in a respectable manner. And I am waiting for the next master stroke to come from the hosue of Cadburys to come and hit the market with same intensity and strength as their past campaigns. Till then lets savour the moments with a Cadburys Dairy Milk.