Patricia G.

Hames, MQM, PMP, CSM

Albuquerque, NM 87120 C: 505-814-9609 O: 505-797-7165 hamesp@icloud.com www.linkedin.com/in/hamestrish

CAREER SUMMARY
Program and Senior Project Manager with demonstrated ability to manage strategic initiatives and to lead high performing, diverse teams of professionals in product development, sales and implementation activities for financial, commercial and retail industry. Strong leadership skills with an analytical approach to business and over 15 years of experience in project office design, team development and change management. Proven ability to analyze business requirements, identify performance gaps and re-engineer team alignment and processes to reduce cost, increase revenue and improve customer service. Specific expertise in the following: Project Management ATM, security solutions and corporate strategic initiatives Program Management National Accounts Solutions development and delivery Strategic Planning Process Process Improvement P&L Management Customer Relationship Development Negotiation Skills PMO Maturity Analysis Change Management Leadership Development Microsoft Office Suite

PROFESSIONAL EXPERIENCE Full Circle Group, Salt Lake City, UT July, 2013
Project Management Consultant, Albuquerque, NM Responsible for providing project management consulting services to support successful development and launch of new product and services for the Leadership Development Channel.

Diebold, Incorporated, Canton, OH

2000 - 2013

Global leader in providing integrated self-service, security systems and service solutions to a broad range of financial, government, healthcare and retail industries. Global sales of $3B. Program Manager, Albuquerque, NM 2012 - 2013 Responsible for project managing corporate sales operations initiatives. Design, implementation and training of 500 sales and marketing associates on new sales CRM tool - Salesforce.com, increasing ability to forecast sales pipeline. Led cross-functional team in market research, new product development, requirements and design, marketing and new product deployment, reducing product time-to-market by 15%. Introduced new strategic initiatives, including Branch Transformation and upgrading financial institutions operating systems and software with $500M forecasted revenue.

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National Accounts and Project Management Office Manager 2010 - 2012 Managed project functions and project activity throughout North America for 15 National, 37 Regional / Retail Accounts 240 projects, worth $350M revenue and controlling IPMO $4.5M annual budget. Managed program management 2011 revenue forecast at 99.2% accuracy product and installation dollars. Interfaced with geographical / functional groups to balance order flow / workload through the Sales order management and PMO structures, reducing contract labor by 15%. Designed workload model and developed process for shifting and balancing workload as necessary, reducing operating cost by 10% annually.

Diebold Incorporated (continued)

Project Manager 2002 - 2010 Coordinated multi-faceted service, installation and upgrade projects for Diebold North America and Diebold customers. Reduced installation costs by $4.0M by optimizing and obtaining subcontractor fixed pricing. Reduced facility cost by $ 3.2M by closing and / or reducing office and warehouse space in 63 US Diebold facilities. Project managed security equipment installation at 2800 Starbucks new stores over 33 months with project value of $19.3M. Developed and managed Diebold Project Office department that began in January 2002 with four projects and three associates; expanding to 28 associates, coordinating up to 52 nationwide projects at one time with project revenue of $230M. Named Project Manager of the Year in 2003. Divisional Quality Systems Manager, Dallas, TX 2000 - 2002 Reported to Corporate Quality Vice President. Drove achievement and ongoing maintenance of ISO 90001 2000 certification. Designed and implemented 2001 Corporate Strategic Quality Plan. Facilitated identification of key strategies and metrics based on performance objectives. Identified three cost-of-quality matrices with projected savings of $4.7M.

Federal Express Corporation, Dallas, TX

Logistics services company.

1999 - 2000

Regional Quality Manager Served as the focal point for regional quality effort by facilitating, administering and implementing QI process. Assured adherence to and provided support for corporate quality strategy and direction, including ISO 9001 and internal station audits. Developed and presented Quality Improvement training module to 200 associates. Utilized cost of quality analysis to identify $8M in internal failure costs.

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EDUCATION
Master of Quality Management, (MQM), 1999 Loyola University, New Orleans, LA 18 hours toward Master of Public Administration (MPA), 1995 - 1996 Texas Tech University, Lubbock, TX Bachelor of Science (BS) in Education, 1980 Texas Tech University, Lubbock, TX

TRAINING
Certified ScrumMaster (CSM), 2013 Scrum Alliance Project Management Professional (PMP), 2007 Project Management Institute, Newtown Square, PA ISO 9001:2000 Lead Auditor, 2001 Certified Professional in Healthcare Quality, 1997