13/11/2012

Trouble shooting in Broadband

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BSNL Broadband Error Numbers and its Solutions.

Trouble shooting in Broadband (Dataone)

Problem

Description

Error- 678

This is most common problems. It is due to poor connectivity.

Remedy 1. Switch off / Switch on Modem (Power Switch at the back of modem) and wait for 2 minutes. Then retry. 2. If problem is still not solved then A) Check link lamp in Black type Modem or WAN lamp in White Modem . If it is blinking, then it is line problem. B) Check Modem to splitter connectivity. i) Remove & Connect the cable of / to the modem and to the splitter ii) Remove & Connect the telephone connection of the splitter.

3. If lamp is still blinking - then it is due to poor line

condition / fault. Call lineman for line change.

4. Check for Virus in Your PC.

5. Disable Firewall in your PC.

6. Reinstall Windows
Error- 691 User id and Password problem. Enter correct username and password spellings as details are case sensitive. Make new Dialer. Dial The case is to be Booked in Dotsoft with note User id and Password problem Call NIB for resetting password. The LAN Card has to be enabled by following the steps given below. i) Go to Desktop. ii) Right Click My Network Place". iii) Click Select Properties.
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Error- 769

LAN not enabled.

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Trouble shooting in Broadband

iv) Right click on LAN Icon Click "Enable the local network".

If using USB cable then Install Modem's USB Cable Driver.

check computer LAN Card driver or Modem connectivity. Error- 797 Error- 718 Modem or LAN driver problem Check for Viruses or corrupt TCP/IP Files This problem occurs if loading is high on the system and number of customers exceed the call handling capacity of system LAN Card has to be changed.

Error - 630-633

Computer LAN Card problem.

ErrorIP Address Problem Limited or No Connectivity Error735 Error 720 Dialer problem Dialer or Virus problem

Give Correct IP Address to LAN card

Make New Dialer.

Make New Dialer Check for Virus in your PC.. Reinstall Windows

Error676

Modem Configuration problem

Give Correct IP Address to LAN card Change PVC 0/35 to Bridge Mode instead of PPPOE mode

Broadband IP Addresses for LAN >>>

Following IP addresses should be used if Modem is provided by BSNL. Private Modems may have different IP Addresses.

IP Address 250) Subnet Mask Default gateway

- 192.168.1.2 to 250 (may be given 2,3, 4,......248 or 249 upto - 255.255.255.0 - 192.168.1.1

Default DNS Address - 192.168.1.1

Broadband Utilities

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Trouble shooting in Broadband

Description
Log in to Broadband, Go to The Web Registration for Broadband Usage Alerts of your BSNL Broadband connection is available at http://bbusage.bsnl.in http://data.bsnl.in

Remedy

http://10.240.43.216 and http://10.241.32.195

Click on Service Record. Details of the current month usage and previous month will be shown. 1. Click on Service Record. To change password 2. Click on 'change password', give 'Old password', 'New password' and confirm. Password will be changed.

Modem: - 1. After switch ON wait for 2 to 3 minutes to get the modem stable. 2. If telephone line / dial tone problem, complaint should be booked. 3. If Broadband / Internet not working, complaint should be booked in Dotsoft (Dial 198 from BSNL landline) or contact 1800-424-1600 / 1500.

Lamp features (White Modem) (A) Power - Red

Lamp features (Black Modem) (A) Power - Red

When stable-OK
(B) WAN -Yellow

When stable-OK
(B) WAN -Yellow

When blinking- Data transfer when not stable- Line is faulty When stable-OK

When blinking- slow, line trouble

(C) LAN /ADSL - Green

When blinking fast - Data transfer When blinking slowModem to PC link problem

(C) LAN /ADSL - Green

When stable-OK

(D) PPPoE - No use.

No use.

(D) Data - Green Flashing

Data transfer

676 Error - Procedure for MODEM setting

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Trouble shooting in Broadband

Configure Broadband in pppoe mode and Internet in bridge mode. BRIDGE mode : Steps:1. Connect ADSL modem to your PC with straight Ethernet Cable (RJ45) 2. Open Internet Explorer and type : http://192.168.1.1 and give enter .An windows will open after pressing ENTER button 3. Type user as admin and password as admin in that WINDOW. 4. NOW In the opened window click advanced setup

5. Click edit button against VPI/VCI in the 0/35 row. following below window will open . 6. You will get ATM PVC configuration, make VPI to 0 and VCI to 35 go to next.

7. Select connection type as BRIDGE and click NEXT.

8. Click SAVE. Then In the Wide area network setup window, click Save/Reboot.(In this case modem will be reset automatically ,PC will not reboot.)

9. After 2 Minute Connect the broadband. Bandhan Preet Singh, WLL No.0172-2012013 Call Timings 10-5:30 (Mon to Sat) Broadband Engineer (TTA ) For any queries you can email at bandhanpreetsingh at bsnl dot co dot in

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