Professional Documents
Culture Documents
a) &resentation for considerin# somethin# b) -irect written messa#e8 which must be remembered* c) le#al document d) document that is circulated* ns:Q: '2- ;f a &erson to&s his feet foot it would mean* a) ;m&atience b) Kncontrolled c) ;n hurry d) n#ry ns:Q: '4- The mast valuable asset of a com&any is a) +oney b) +aterial c) <eo&le d) ll ns:-/
(1-"a#ks! TRUE-$ALSE% Q: .1ll mana#ers of the or#aniHation should be involved in the meetin# irres&ective of whether they contribute to the meetin# or not 1TM:)
Q: .-
Q: 2Q: 4-
Q: 5* Q:9-
Q: 11Q: 1!-
Q: !4- 3333333333 should be seen as a milea#e ma(es on the road to success* Q: !5- The #reatest advanta#e of oral communication is 33333 res&onse* Q: !9- 3333333 means lin(in# words or &hrases to#ether so that the whole te%t is clear 6 readable* Q: '>- The first ste& of note ta(in# is 3333333*
Q: 19- The #reater the #esture the louder the 33333333* Q: !>- +any s&ea(ers write 6 learn entire s&eeches in 3333333 ty&e of &resentation* Q: !1- 33333 is the most remembered element in formin# an im&ression of someone* Q: !!- The best way in a 7ve relationshi& is to admit where you are 333333333
Ans)e#s o* $i&& U+s% Q1* (Business, individuals) Q!* (Channel, received) Q'* (Body) Q,* (Plan) Q.* (Responsibility, Action) Q2* (Procrastination) Q4* (Noise) Q5* (Layout) Q9* (Humility) Q1>* (Face) Q11* ( n!ormation) Q1!* (Priorities) Q1'* ( nterruptions) Q1,* (Body lan"ua"e) Q1.* (#$e) Q12* (Nervous) Q14* (%motions) Q15* (Face)
Q19* (&peech) Q!>* ('emori(e) Q!1* (%ye contact) Q!!* ()ron") Q!'* (Cummins) Q!,* (%*ecuters) Q!.* ( nternals) Q!2* (Cost) Q!4* (Failures) Q!5* ( mmediate) Q!9* (Cohesions) Q'>* ( denti!y +ey points in the
te*t)
which will mention the 3333333333333333 a#ainst the staff concerned and as( for a written e%&lanation a* notice8 information b* memo8 &raise c* show cause notice8 alle#ations d* letter8 &unishment ns: / Q'* Knclarified assum&tions in an communication can lead to 333333333333333333and 3333333333333333 a) &remature evaluation8 &oor listenin# b) information overload8 selective &erce&tion c) lac( of &lannin#8 &hysical barriers d) confusions8 misunderstandin# ns: Q,* resume needs conce&tualiHation of your 3333333333333333 and 33333333333 all into one document* a) ob)ectivesN e%&eriences b) &ro)ectsN s(ills c) accom&lishmentsN e%&eriences d) s(illsN aims ns: / Q.* &ress story is 333333333333333333 news story8 written in 33333333333 &erson that see(s to demonstrate to an editor or re&orter the newsworthiness of a &articular &erson8 event8 service or &roduct* 1a) falseN first 1b) &seudoN third
(,-MARKS uestions!
Q1*We communicate orally in two ways: 3333333333333333 and 33333333333333 a) tele&honic conversationN non verbal communication b) verbal communicationN face- toface communication c) face-to- face communicationN tele&honic conversation d) verbal communicationN non verbal communication ns: / Q!* ;f a staff in an or#aniHation is sus&ected of ma)or misconduct8 the or#aniHation may issue a 3333333333
(--MARKS uestions!
Q: 1+atch the followin# =et1- Written /ommunication !- Business letter '- 0utward number ,- ;nward address .- Bead address =et-B a- "e#al evidence b- None direct communication c- ?eceivers address
Q'* Which one of the followin# is correct: &rocess of communicationJ a) encodin#8 receiver8 messa#e8 res&onse8 feedbac(8 sender b) sender8 encodin#8 messa#e8 decodin#8 receiver8 res&onse8 feedbac( c) sender8 res&onse encodin#8 messa#e8 decodin#8 receiver8 feedbac( d) sender8 decodin#8 messa#e8 encodin#8 receiver8 res&onse8 feedbac( ns: B Q,*say whether true or false: 1* use sim&le lan#ua#e without clichQs while writin# a memo* !*+inutes are submitted by the name of the ty&ist who has ty&ed the minutes*
Q11* The semantic mar(ers used to indicate illustration and e%am&les are : 11) first and foremost 1!) for e%am&le 1') letAs ta(e for e%am&le 1,) for instance a) b) c) d) ns: B 18!8' !8'8, '8,81 ,818!
Q1! <ic( out the statements that are true: 11) by usin# a dissolve unit and two slide &ro)ectors it is &ossible to create a transition fade in and out effect* 1!) udience considers slides as more &rofessional* 1') =lides are more effective in a well lit room* 1,) ;t is &ossible to modify slides or their se@uence durin# &resentation* 1a) false8 true8 true8 true 1b) true8 true8 false8 true 1c) true8 false8 true8 true 1d) true8 true8 true8 true ns: B Q1'* 11) 1!) 1') 1,) 1.) match the followin#: transmitter encodin# decodin# receiver feedbac(
1a) the &rocess of conversion of a messa#e into a format which the receiver can understand* 1b) the &erson1s) who transmits the messa#e
Q12* <ic( out the statements that are true: 11) When a customer calls you to com&laint about the service offered by you8 you should tell him to call some other time* 1!) When a customer brin#s a com&laint8 you should listen to the &roblem and show that you believe in what he says* 1') sincere a&olo#y will usually diffuse a lot of frustration that the customer has* 1,) Noddin# of the head and re&eatin# the same words of the s&ea(ers is a strate#y to be used while &racticin# &assive learnin#* 1a) true8 true8 true8 true 1b) false8 false8 false8 true 1c) false8 true8 true8 false8 1d) true8 true8 false8 false ns: / Q14* /om&lete the followin# sentences with a&&ro&riate con)unctions: The current status re&ort has been attached8 333333333333333 ; have hi#hli#hted there im&ortant fi#ures* ; cannot lift the bo%33333333333333 it is very heavy 333333 we have no money 8 we cannot buy it 3333333333 he wor(ed hard8 he failed* a) and8 because8 since8 althou#h b) althou#h8 because8 and8 since c) since8 and8 because8 althou#h d) and8 althou#h8 since8 because ns: Q15* =ay whether true or false: 11) the minutes of the meetin# should contain the &oint of view of the minute ta(er* 1!) Kse sim&le lan#ua#e without clichQs while a memo*
Q!9* =ome of the visual aids that can ma(e your &resentation interestin# are: 11) '. mm slides 1!) &ointer 1') 0verhead &ro)ector 1,) ?eal ob)ects