NELSON GOVEAS

Curriculum Vitae

BUSINESS OPERATIONS MANAGEMENT | SALES & MARKETING PROFESSIONAL

LinkedIn: linkedin.com/in/nelsongoveas

Skype: Nellu90

Contact Number: + (971) 50 924 4194

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NELSON GOVEAS

Mobile: + (971) 50 924 4194

E-Mail: nellu90@hotmail.com

~ Senior Managerial Assignments ~

~ Strategic Planning ~ Operations Management ~ Sales & Marketing ~ Business Development ~ Professional Profile

A seasoned professional with over 17+ years of experience in Business Operations, Sales & Marketing, Business Development, Revenue Expansion and Team Management. Demonstrated excellence in heading Sales Strategies, Budget formation, Cost Control, Performance Management and Client servicing etc. Goal-driven individual with expertise in rapidly identifying business problems, formulating tactical plans, building operations from scratch, initiating change and implementing effective business strategies in challenging environments to enhance revenue generation, market share expansion and profitability. Experienced in managing complex business challenges and making high-stakes decisions using experience-backed judgment, strong work ethics and irreproachable integrity. Excellent track record of planning and managing profit centre operations to ensure that revenue and market share objectives are met. Deft in liaising with top management for evolving strategic vision, driving change, infusing new ideas and taking product business performance and operations to the next level. Expertise in strategic planning, market plan execution, large account management and sales efforts; developed relationships with the key people of major industries. An enterprising leader possessing a global mind-set and demonstrated abilities in relating to cross functional teams of professionals across all hierarchical levels in organization & motivating them towards achievement of project objectives while adhering to industry best practices. Driving the organizational mission through employees & supporting them in motivating employees in organization. Constructing and overseeing operations of the organization, implementing plans, managing human & physical resources. Directing business in new and growth areas by motivating people to perform beyond their normal past demonstrated skills / levels.

Leadership: Management: Strategic Contributor:

Competency Matrix - Sales & Marketing - Key Account Management - Profit Liability - Liaising & Coordination

- Operations Management - Business Development - Performance Management - Market Research

- Strategic Planning - Client Relationship Management - Revenue Expansion - People Management

Establishing short term / long term budgets & corporate strategies for achievement of business targets, in line with the approved business objective. Overseeing the sales operations, thereby achieving increased sales growth; identifying streams for revenue growth & developing marketing plans to determine customer needs. Mapping the business philosophy & standards, establishing organisational structure and operating systems to ensure achievement of strategic objectives. Determining new market place with respect to competitor products, strategies and evolving a strategy to help create & position the products appropriately in the market. Identifying training needs and plan career development programmes; leading, recruiting, training & monitoring the performance of team members to ensure efficiency in operations and meeting of individual & group targets.

Academic BA (Law) from Mangalore University, 1992 Other Qualifications: Project Management Course, Site Power, Dubai, 2007 eCommerce & Web Designing, NIIT, Mangalore/ Bangalore, India, 2000

Career Contour July 2013 Till Date: Matrix Solutions LLC, Dubai, UAE as Operations Manager - Sales & Marketing Key Roles Spearheading the entire business operations with P & L management responsibility and accountability of major areas like Sales & Marketing, Business Development and Team performance management. Develop and execute organizations mid - to long-term strategic plan to advance the Organizations mission & objecti ves and manage the organizations daily activities Exploring business potential, opportunities & clientele to secure profitable business volumes and ensure profitability growth. Designing and implementing process for the sales and marketing operations, product placement and pricing and accountable for top/bottom line growth. Provide direction and motivation to the sales team and introduce performance based revenue schemes for enhancing the overall performance. Jun 2010 Feb 2013: Allinque Personal Assistance, Dubai, UAE as General Operations Manager Key Roles Setup operations and verticals from scratch including indigenously managing the IT and Call Centre infrastructure and designing, implementing policies & procedures to control Departments at the HQ Level. Accountable for overall management spanning operations, general administration, finance and marketing aspects of the organization. Conducting market forecasting, identifying & formulating strategies to exploit business opportunities and implement tactical initiatives to achieve long & short term goals Managing business operations with focus on top and bottom line profitability through sales & marketing strategies in coordination with the Board and management team Ensure compliance to UAE law across all deals and transactions made between the client/ vendor and the company. Jul 2009 May 2010: H.A.J Building Maintenance, Dubai UAE as Operations Manager Key Roles Engage in Business development and restructuring of the team through detailed planning and performance management programs Formulate and implement the standard operating procedures of the organization and ensure it is being regularized and followed. Setup departments including the IT and ensure successful implementation of CRM. Previous Assignments Feb 2008 Jun 2009: Amlaki Fz LLC, Dubai, UAE as Client Care Manager Growth Path: Client Care Manager: Feb 2008 Jun 2009 Account Manager: Aug 2005 Jan 2008 Customer Support Coordinator: Apr 2004 Jul 2005 Jan 2001 Oct 2003: Creative Softech Pvt. Ltd, Bangalore, India as Project Coordinator Apr 1995 Feb 2000: Indus Marine Service, Mangalore, India as Operations Supervisor Apr 1993 Dec 1994 : Pioneer Surgical Co. Ltd, Mangalore, India as Supervisor/ Coordinator Career Achievements

Developed, designed and implemented from floor level the CRM at Allinque Personal Assistance within 30 days. Reduce the processing time by 30% from Project Quotation to invoicing at H.A.J Building Maintenance. Set up call centre and training centre departments at Amlaki FZ LLC.

Project Summary

Business analysis, implementation and training for Property Rent Management for Deyaar Property Management, Dubai, using Windows and Java Business analysis, implementation and training for Property Rent Management for Dubai Properties, using Windows and Java Business analysis, implementation and training for Property Sales & Rent Management for Dlala Holdings, using Windows and Java Implementation and training for Property Sales Management for Qatari Diar, using Windows and Java

Personal Dossier Date of Birth Nationality Linguistic Abilities Driving License Visa : 24th October, 1970 : Indian : English and Hindi : Valid UAE (LMV) : Employment