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set of outputs (goods or services) for another person or process using people and tools.
We all do them, and at one time or another play the role of customer or supplier.
Definition of BPR.
Corporate Reengineering
The most common definition used in the private sector comes from the book entitled,
Reengineering the Corporation, a Manifesto for Business Revolution, by MIT professors
Michael Hammer and James Champy. Hammer and Champy defined business process
reengineering as:
The fundamental rethinking and radical redesign of business processes to bring about
dramatic improvements in critical, contemporary measures of performance, such as cost,
quality, service, and speed. (Reengineering the Corporation, Hammer and Champy, 1993)
The major emphasis of this approach is the fact that an organization can realize dramatic
improvements in performance through radical redesign of its processes. This is in contrast
to the notion of streamlining processes in order to achieve a measured level of
performance.
Even though these definitions focus on different strategies of implementing change, the
common element is that the change occurs across the whole process.
THE BUSINESS PROCESS REENGINEERING (BPR) VISION
Business Process Reengineering (BPR) is based on a vision of the future that is
increasingly shared by enterprises around the world. It is evolving into the sum total of
everything we've learned about management in the industrial age recast into an
information age framework.