Xmps Sa Guide 2.5

Version 2.
5 September 2012 702P00915
Xerox Mobile Print Solution

Configuration and System Administration Guide
2012 Xerox Corporation. All rights reserved. Xerox and Xerox and Design are trademarks of Xerox Corporation in the United States and/or other countries. Android is a trademark of Google, Inc. in the United States and/or other countries. Apple and Mac are trademarks of Apple, Inc. registered in the United States and/or other countries. IOS is a trademark or registered trademark of Cisco in the United States and other countries and is used under license. Microsoft, SQL Server, Microsoft.NET, Windows, Windows Server, SharePoint, and Windows 7 are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Xerox PDF Reader Powered by Foxit Software Company (http://www.foxitsoftware.com) This product includes software developed by Aspose (http://www.aspose.com) Document Version: 1.0 (September, 2012) BR 2009
Table of Contents
1 About the Xerox Mobile Print Solution.........................................1-1
About the Document Conversion Engine (DCE) optional feature....................1-2
2 Mobile Print Main Server Configuration...........................................2-1

Step 1. Information Gathering ......................................................................................2-2 Email Server Information ...................................................................................2-2 Multifunction Printer (MFP) Information Gathering Form....................2-4 Step 2. Configure Xerox Mobile Print Solution to Access the Customer Email Server.....................................................................................................................2-4 Access the Server Setup.......................................................................................2-4 Server IP Address Option.....................................................................................2-5 About IPv4 and IPv6 Connections.....................................................2-5 Incoming Mail Server............................................................................................2-5 Incoming Email Server Type.................................................................2-6 IMAP Folder.................................................................................................2-6 Incoming Mail Server...............................................................................2-6 Override Default Port: Incoming Mail Server..................................2-6 Username and Password: Incoming Mail Server..........................2-6 Use Secure Connection...........................................................................2-6 Incoming Mail Server Authentication Mode..................................2-7 Receiving Email Address.........................................................................2-7 Outgoing Mail Server (SMTP)............................................................................2-7 Outgoing Mail Server (SMTP)...............................................................2-7 Override Default Port: Outgoing Mail Server..................................2-8 Username and Password: Outgoing Mail Server..........................2-8 Use Secure Connection...........................................................................2-8 Outgoing Mail Server (SMTP) Authentication Mode..................2-8 From Email Address..................................................................................2-9 Reply-to Email Address............................................................................2-9 Test Connection: Outgoing....................................................................2-9 Step 3. Initial Setup of Mobile Print App....................................................................2-9 Print the Welcome Page for the Print Portal Application.....................2-10 Add an Additional Printer Site for the Mobile App.................................2-11 Add a List of Printer Sites using the CSV Method...................................2-11 Edit Printer Site for Mobile App......................................................................2-12 Delete Printer Site for Mobile App.................................................................2-13 Step 4. Configure User Messages, Timer Settings and Proxy Server Information...................................................................................................................2-13
Xerox Mobile Print Solution Configuration and System Administration Guide
Table of Contents
Timer Settings.......................................................................................................2-13 Messages (for EIP-Enabled Xerox MFPs)....................................................2-13 Initial Screen Instructions...................................................................2-14 Confirmation Message.........................................................................2-14 Proxy Server............................................................................................................2-15 Enable Proxy Server...............................................................................2-15 Web Proxy Address.................................................................................2-15 Bypass Proxy for Local (Intranet) Addresses...............................2-15 Bypass Proxy Settings for These Addresses.................................2-16 Requires Authentication......................................................................2-16 Authentication Mode............................................................................2-16 Domain.......................................................................................................2-16 Username and Password: Proxy Server..........................................2-16 Step 5. Add Printer Devices ..........................................................................................2-16 Single Device Method........................................................................................2-17 List of Devices (CSV Method)..........................................................................2-17 Step 6. Configure Xerox Mobile Print Solution Email Restriction Rules (Optional).......................................................................................................................2-20 Import a List of Users.........................................................................................2-20 Add an Individual User......................................................................................2-21 Step 7. Install Custom or Special Fonts....................................................................2-22 Step 8. Testing the Installation....................................................................................2-23
3 DCE Configuration....................................................................................3-1
Add and Enable a DCE Server.........................................................................................3-1 Prioritize the DCE Server in the List...............................................................................3-2 Edit the Settings of a DCE Server..................................................................................3-2 Disable a DCE Server..........................................................................................................3-2 Delete a DCE Server............................................................................................................3-3
4 Administration Tool User Interface Reference...............................4-1

1. Devices.................................................................................................................................4-3 About Devices..........................................................................................................4-3 Viewing Device Details.........................................................................................4-3 Deleting Devices.....................................................................................................4-3 Repairing Devices...................................................................................................4-4 Exporting a List of Devices..................................................................................4-4 2. Users.....................................................................................................................................4-5 About Users...............................................................................................................4-5 User Access................................................................................................................4-5 Deleting Users..........................................................................................................4-5
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Table of Contents
Exporting a List of Users......................................................................................4-5 3. Jobs.......................................................................................................................................4-6 About Jobs.................................................................................................................4-6 Auto Delete: Changing the Auto Delete Job Timer Setting.....................................................................................................4-6 Deleting Jobs from the Job List...........................................................4-6 4. Properties............................................................................................................................4-7 About Properties.....................................................................................................4-7 Properties > General Settings.............................................................................4-7 General .........................................................................................................4-7 Auto Delete Job Timer...............................................................4-8 Auto Exit Timer.............................................................................4-8 Polling Rate for Incoming Email............................................4-8 Default Print Settings...............................................................................4-9 Reports...........................................................................................................4-9 Expiration Time for Job Data..................................................4-9 Expiration Time for Usage Data............................................4-9 Logging..........................................................................................4-10 Contact Administrator..........................................................................4-10 Administrator Email Address................................................4-10 Accounting................................................................................................4-10 Accounting Overview...............................................................4-10 Terms used in the Accounting section..............................4-12 Configuring the Mobile Print Solution for Accounting ...........................................................................4-13 Xerox Standard Accounting Environment (with Override)........................................................4-13 Xerox Network Accounting Environment (with Override)........................................................4-13 Mixed Environment for Both Accounting Methods....................................................................4-14 Hints and Tips and Troubleshooting.................................4-14 Apply............................................................................................................4-15 Restore Defaults......................................................................................4-15 Mobile Apps..............................................................................................4-15 Edit Printer Site for Mobile App...........................................4-16 Delete Printer Site for Mobile App......................................4-16 Document Conversion Engine...........................................................4-16 Add and Enable a DCE Server..............................................4-16 Edit the Settings of a DCE Server.......................................4-17 Prioritize the DCE Server in the List....................................4-17 Disable a DCE Server................................................................4-17
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Table of Contents
Delete a DCE Server.................................................................4-18 5. Utilities..............................................................................................................................4-18 About Utilities.......................................................................................................4-18 Backup System Settings....................................................................................4-18 Backup System.........................................................................................4-19 Reports.....................................................................................................................4-19 Job Report..................................................................................................4-20 Usage Report............................................................................................4-20
5 Software Maintenance...........................................................................5-1
Printer Enablement Update.............................................................................................5-1 Backup and Restore.............................................................................................................5-1 Restore Utility...........................................................................................................5-2 Licensing..................................................................................................................................5-3 Ordering Additional Licenses.............................................................................5-3 Installing Purchased Licenses............................................................................5-3 Generating License Files using SWAP.............................................................5-3 Requesting License Files over the Telephone for Customers who do not have Internet Access (Xerox Analysts Only)...........................5-4 Installing the Purchased License Files............................................................5-5 Removing the software......................................................................................................5-6
6 Hints and Tips.............................................................................................6-1 A Default Ports...............................................................................................A-1
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About the Xerox Mobile Print Solution
The Xerox Mobile Print Solution allows customers to print office documents and photos from their mobile device. The customer can either submit their documents using email or the Xerox Print Portal Application (for IOS or Android devices). While printing, the customer can select copy count, 1-sided / 2-sided, color / black & white, and stapling print options. Documents can be sent directly to a printer, or for sensitive content the customer can send documents (via email or app upload) to the Mobile Print server and print when they arrive at the printer. This is all done without the need for print drivers or special software. The Xerox Mobile Print Solution works with EIP-enabled and non-EIP enabled MFPs, as well as non-Xerox devices. There are various methods for submitting and uploading files and printing documents, which are outlined below. You can upload documents by: Sending an email with your office documents or photos to the Xerox Mobile Print server Using the Document upload feature in the Xerox Print Portal App How to print uploaded documents: From the Xerox Print Portal App, select Documents > Print Options, and then select Print. From a Mobile Print EIP-enabled device, enter your confirmation code, select documents to print and print options, and then select Print. How to send directly from a smart device to a printer: Using your smart device, select on a document and via the Open-With Xerox Print Portal App, select your printer and print options, and then select Print. Note The documents uploaded from the Print Portal App and the documents emailed are combined and are available to print from both methods.
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About the Xerox Mobile Print Solution
About the Document Conversion Engine (DCE) optional feature

The Document Conversion Engine feature offered within the Xerox Mobile Print Solution software is a separate server used by Mobile Print to convert documents (such as TIFF, JPEG, TXT, Word DOCX, PDF and PPT file formats) to PS or PCL for concurrent mobile print requests. Mobile Print is enabled to support and install multiple Document Conversion Engine (DCE) server configurations for large, busy implementations where users are submitting multiple jobs simultaneously.
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Mobile Print Main Server Configuration
This chapter guides you through the Xerox Mobile Print Solution configuration process. The other chapters provide information about the user interface and administrative tasks. Here is an overview of the process: Gather email server and printer devices information Configure access to the email server Configure Mobile App to support the Xerox Mobile Print Portal App Configure user messages, time settings and proxy server information Add printer devices Configure email restriction rules (optional) Install custom or special fonts Test the installation
Accessing the User Interface

The user interface is web-based and can be accessed through Internet Explorer remotely or at the web server where the Xerox Mobile Print Solution software is installed. You will be required to log in using an account with administrative privileges. Note Microsoft Internet Explorer 9.0 and 8.0 are the only browsers supported by the solution software. The default URLs are: Remote access: http://<webserver address>/XeroxMobilePrintAdmin/SettingsPage.aspx Local access: http://localhost/XeroxMobilePrintAdmin/SettingsPage.aspx You can also access the user interface at the solution server by clicking: Start > All Programs > Xerox > Xerox Mobile Print Solution > Administration
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Move your pointer over any information icons present on the user interface to see context-sensitive help.
Step 1. Information Gathering

Before configuring Mobile Print, you will need to gather and note the email server and printer device information such as the printer IP Address, the email server type, authentication mode and security connection. This information is also required for the Xerox Mobile Print Solution software installation. You are required to have these four email accounts created especially for solution software use and in sufficient time before installation so that they are active. Refer to Step 2 on how to configure these email server addresses: Receiving email address From email address Reply-to email address Administrator email address
Email Server Information

Complete these tables and have them ready when the Xerox Mobile Print Solution software is installed. See the Properties chapter in the Configuration and System Administration Guide for full descriptions of each item. Important It is recommended that Incoming Mail Server, Outgoing Mail Server, and the Receiving, Reply-to, and From email address be set up in sufficient time before the Xerox Mobile Print Solution software is installed so that all connections and addresses are operational at installation time.
Incoming Mail Server Information Incoming Email Server Type (POP3 or IMAP) Incoming Mail Server name (eg: sample.host.name) Incoming Mail Server Port (eg: 110) Username (eg: admin) Password (for the above username)
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(continued)
Incoming Mail Server Information Use Secure Connection (SSL)? If yes, what type? Outgoing Mail Server Information Outgoing Mail Server (SMTP) (eg: sample.host.name or IP address) Outgoing Mail Server Port (eg: 25) Outgoing Mail Server Requires Authentication? (If yes, then add the Username and Password information below for the server.) Server Username Password (for the above username) Use Secure Connection (SSL)? If yes, what type? Email Addresses Receiving Email Address (eg: mobileprint@email.com) The Receiving Email Address is the email account the server will be monitoring for incoming jobs (emails). This email address must be unique to the Xerox Mobile Print Solution software. Reply-to Email Address (eg: replyto@email.com) The Reply-to Email Address is the email address an end user will see and use when selecting Reply-to after receiving the confirmation email sent by the server. This should be used for Customer Service or Technical Support purposes. From Email Address (eg: from@email.com) The From Email Address is the address that an end user sees in the From area when they receive a confirmation email from the Xerox Mobile Print Solution server.
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(continued)
Email Addresses Administrator Email Address (eg: mpadmin@email.com) The Administrator Email Address is the address used by the Xerox Mobile Print Solution server to send an email in the event that the server address changes. This email should be to the system administrator in charge of the server.
Multifunction Printer (MFP) Information Gathering Form

Gather and note the following information about each Multifunction Printer (MFP) that you want to use with the Xerox Mobile Print Solution. The IP Address or Host Name is required for each printer. Device IP Address or Host Name Username and password SSL (true/false) GET Community Name SET Community Name PDL Type Accounting System Site Name
Step 2. Configure Xerox Mobile Print Solution to Access the Customer Email Server
In order for the Xerox Mobile Print Solution to operate, it must be configured to access the customer email server. The server IP Address, default port, secure connection and incoming and outgoing mail server information should have been identified in Step 1. Enter all of these server settings in the Server Setup area from the Properties tab at the top of the Administration window.
Access the Server Setup

The Server Setup subtab from the Properties tab is where to enter required configuration settings for the email server, printer and user accounts that allow the email server to operate.
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1. From the Admin Tool window, Select the Properties tab. The Server Setup subtab should be highlighted in the left panel and the Server Setup window displayed. 2. Locate the email server and printer information gathering forms from Step 1. 3. Use the forms to enter values in all of the fields in the Server Setup window. Review the following field descriptions and steps on how to select or enter the information.
Server IP Address Option

1. From the Server Setup dialog, locate the Server IP Address Option field and pulldown menu. 2. From the Server IP Address Option menu, select either IPv4 or IPv6. This menu specifies the servers IP address, not the printer IP address. Your selection determines how the printer will connect to the solution server. For example, if you select IPv6, the registration that is set on the printer to the server will be IPv6. Note What appears in the Server IP Address Option menu depends on what is available on the server and network. If the server and network are not configured for IPv6, then it will not appear in the menu.
About IPv4 and IPv6 Connections

If you have a mixed IPv4 and IPv6 connection environment, there are some special considerations to take into account for Xerox Mobile Print Solution.
IPv6 Considerations:
Some EIP devices will accept IPv6 addressing in EIP registrations. Not all network infrastructures support IPv6 addressing.
What does this mean?

If your server is configured with IPv6 but the subnet where your printer resides does not support IPv6, your printer will not be able to resolve the URLs in the Xerox Mobile Print Solution EIP Devices registration. The Xerox Mobile Print Solution icon and label will not display on the MFP (Multifunction Printer) and the application will not open. Xerox recommends IPv4 addressing unless there is a specific need to use IPv6 addresses.
Incoming Mail Server

The Incoming Mail Server area from the Server Setup subtab is where you set the incoming email servers along with port numbers, passwords, and whether a secure connection is needed. This information must be available in order to complete the software configuration.
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Incoming Email Server Type

1. Locate the Incoming Mail Server area of the Server Setup dialog. 2. From the Incoming Email Server Type field and pulldown menu, select the email account type you identified to use for the server. Choices available are: POP3 IMAP
IMAP Folder
The IMAP Folder field displays if you selected IMAP as the Incoming Email Server Type. If the Account type for the Incoming Mail Server is IMAP, use the IMAP Folder text box to specify where incoming mail is delivered.
Incoming Mail Server

1. Locate the Incoming Mail Server field. 2. In the Incoming Mail Server box, type the name or IP address of the incoming email server. Example: imap.adomain.com or pop3.adomain.com or xxx.xxx.xxx.xxx
Override Default Port: Incoming Mail Server

Select the Override Default Port checkbox to override the default port and enable the text box. The default port numbers are 110 for POP3 and 143 for IMAP.
Username and Password: Incoming Mail Server

This is the username and password for the email account that monitors the Xerox Mobile Print Solution server. This username and password must match the username in the Receiving Email Address area. 1. In the Username box, type the username for the applicable mail server account. 2. In the Password box, type the password associated with the Username account.
Use Secure Connection

SSL (Secure Sockets Layer) is the standard security technology for establishing an encrypted link between a web server and a browser. 1. Locate your email and printer information form to see what type of secure connection your incoming mail server requires, such as SSL. 2. If the mail server you are connecting to requires an SSL link, make a selection from the Use Secure Connection menu. Choices available are:
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SSL Off SSL On Connect SSL On Start TLS Note Your email provider will specify which type of SSL connection you require.
Incoming Mail Server Authentication Mode

Make a selection from the Incoming Mail Server Authentication Mode menu to indicate the type of server authentication used. The recommended setting is Auto.
Receiving Email Address

The Receiving Email Address is the email account the server will be monitoring for incoming jobs (emails). This email address must be unique to the Xerox Mobile Print Solution software. 1. Locate the receiving email address identified in the information gathering forms. 2. In the Receiving Email Address box, type the email address for the Xerox Mobile Print Solution server to monitor. Note This email address must be the address associated with the Incoming Mail Server Username and Password.
Outgoing Mail Server (SMTP)

The Outgoing Mail Server (SMTP) area on the Server Setup subtab is where you set the outgoing email server along with port numbers, passwords, and whether a secure connection is needed. This information must be available in order to complete the software configuration. The Receiving, Reply to and From Email addresses are required for the solution software to operate. They must be set up in ample time prior to the solution software installation so that the email addresses are operational.
Outgoing Mail Server (SMTP)

SMTP (Simple Mail Transport Protocol) is an outgoing mail server protocol used to transfer email messages. 1. In the Outgoing Mail Server (SMTP) box, type the name of the outgoing mail server. Example: smtp.adomain.com
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2. If the Outgoing Mail Server requires authentication in order to send email messages, select the Requires Authentication checkbox. Note Your email provider will specify if you need to authenticate outgoing email messages.
Override Default Port: Outgoing Mail Server

1. Locate your port information for the mail server and determine whether to override the default port number currently set. 2. To override the default port and enable the text box, select the Override Default Port checkbox. The default port number for SMTP is 25.
Username and Password: Outgoing Mail Server

If your email provider requires that outgoing mail requires authentication, indicate the username and password for the outgoing email account. 1. In the Username box, type the username for the applicable mail server account. 2. In the Password box, type the password associated with the Username account.
Use Secure Connection

SSL (Secure Sockets Layer) is the standard security technology for establishing an encrypted link between a web server and a browser. 1. Locate your email and printer information form to see what type of secure connection your incoming mail server requires, such as SSL. 2. If the mail server you are connecting to requires an SSL link, make a selection from the Use Secure Connection menu. Choices available are: SSL Off SSL On Connect SSL On Start TLS Note Your email provider will specify which type of SSL connection you require.
Outgoing Mail Server (SMTP) Authentication Mode

Make a selection from the Outgoing Mail Server (SMTP) Authentication Mode menu to indicate the type of server authentication required. The recommended setting is Auto.
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From Email Address

The From Email Address is the address that an end user sees in the From area when they receive a confirmation email from the Xerox Mobile Print Solution server. 1. In the From Email Address box, type the email address that you want users to see as the originator of their confirmation email. This email address must be different from the Receiving email address. Note Ensure that you add a valid From email address. 2. Click Apply to save all changes made to this page.
Reply-to Email Address

The Reply-to Email Address is the email address an end user will see and use when selecting Reply-to after receiving the confirmation email sent by the server. This should be used for Customer Service or Technical Support purposes. 1. In the Reply-to Email Address box, type the email address that you want users to reply to when they reply to their confirmation email. Example: helpdesk@adomain.com 2. Click Apply to save all changes made to this page.
Test Connection: Outgoing

Once you have completed all the settings for the Outgoing Mail Server and completed the From email and Reply-to addresses, you can test the Outgoing Server connection. 1. At the bottom of the window, click Test Connections. If the Outgoing Server connection is verified, a green box with a white checkmark displays. If the connection fails, a red box with a white checkmark displays. 2. If the connection failed, check your settings and click the Test Connections button again. 3. If the connection still fails, check the Reference and Troubleshooting Guide. 4. Click Apply to save all changes made to this page.
Step 3. Initial Setup of Mobile Print App

Use the Xerox Mobile Print Portal app as another way to send jobs to a printer from your mobile device. The Mobile App dialog from the Administration Tool allows you to set up and configure the Xerox Print Portal app on your mobile device. This includes registering your company code and adding printer sites to assign to the app and printer device.
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Once you have downloaded and installed the Xerox Mobile Print Portal app onto your mobile device, you must perform the following administrative setup tasks in the order listed: Set the proxy settings under the Proxy Settings subtab Register your company or institution and retrieve your company code Set up additional printer sites for the printer device From the Xerox Mobile Print Portal app, users enter their email addresses and company code
1. From the Admin Tool window, select the Properties tab and the Proxy Settings subtab. Refer to the Proxy Server section in step 4 of this guide on how to enable the proxy server and addresses. 2. From the Admin Tool window, select the Properties tab and the Mobile App subtab. If the Mobile App feature has not been set up, the How to Setup screen displays. Continue to the next step. If the Mobile App feature has been set up and configured already, the Mobile App window displays instead where you add, edit or delete printer sites. 3. Select Register Company/Institution. The Register Company/Institution window displays. 4. Type the Company or Institution Name and complete Addresss in the required fields. 5. Select the Get Coordinates link to access the web site that will assist you in determing the location of the printer site. Find the Latitude and Longitude coordinates of your location and enter those values in the GPS Latitude and GPS Longitude fields. 6. Enter a Description of the company site. 7. Click Register. The Register window closes. An indicator message displays and the system generates a company code. The Mobile App window displays the 6 digit company code on the screen and the company registration information is added to the Printer Sites table (identified as the default printer site). 8. If you want to share and email this code to other users, click Share Company Code. The Share Company Code email message window displays. The default is to send the code to all known users. If you select the individual user option, the To field becomes available for you to enter that users email address. Select Send. 9. If you want to request another company code, click Request New Company Code. 10. Manually add your printer site or import a list of sites using a CSV file.
Print the Welcome Page for the Print Portal Application

The Welcome Page contains a QR code that Mobile Print Portal Application users are able to scan to identify the printer. The Welcome Page should be located in a convenient location near the printer. The Welcome Page also provides a convenient connectivity test between the Mobile Print Server and a printer.
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Note Accounting must be disabled at the MFP before printing the Welcome Page or it will not print. The Welcome page job will appear in the Mobile Print Administrator list of jobs and job will not be deleted after printing. The Mobile Print Administrator can remove the job or it will be deleted once it has met the auto-delete retention time setting. To print the Welcome Page: 1. On the Devices tab, select the printer. 2. Click Details. The Details window opens. 3. On the bottom of the Details window, select Print Test Page. 4. A Welcome Page will be sent to that printer. 5. Place the Welcome Page in a convenient location near the printer it was printed on.
Add an Additional Printer Site for the Mobile App

Once you have created the default printer site in the initial setup of the mobile app, you can add one or more printer sites that can be used when you add a printer device. 1. On the Mobile App page, click Add. The Add Printer Site window displays. The default selection is Manually add site. 2. Verify that Manually add site is selected. 3. Type the Name, address, description and map coordinate values of the printer site for the mobile app in the required fields on this screen. Select Add. 4. Select Add. If the printer site is added successfully, the site is added to the table.
Add a List of Printer Sites using the CSV Method

You can load a batch of printer sites by adding site information to a CSV file. You must download a CSV template file and add the list of printer sites. 1. On the Mobile App page, click Add. The Add Printer Site window displays. The default selection is Manually add site. 2. Select Import a list of sites using a CSV file. A Choose File button and a Download Sample CSV File button display. 3. To select a specific file, click Choose File. 4. Browse to the desired file and click Open. 5. To download a sample CSV file, click Download CSV Template File.
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6. Open printerlist_template.zip and then extract the printerlist_template file. The printerlist_template file can be edited with any text editor, such as Notepad. Note where the file is located if you want to edit the file later. Note You can also use Microsoft Excel to edit the file. From Excel, click Office Button > Open. From the All Excel Files menu select All Files. Locate and open the template file. When the Text Import Wizard appears, select Delimited and specify a comma as the delimiter. After you have edited the file in Excel and want to save it, ensure you select Save as Type and then select CSV (Comma delimited) (*.csv). 7. Fill in the required printer site values using one row for each site starting at row 2 (keep the header row). The provided columns are: #Name Address Line 1 Address Line 2 (Optional) Town/City State/Province Zip/Postal Code Country GPS Latitude GPS Longitude Description 8. Save the file to the desktop. Note If you have edited the file in Excel, ensure you select Save as Type and then select CSV (Comma delimited) (*.csv). 9. To select the CSV file, click Choose File. 10. Select Add. If the printer site is added successfully, the site is added to the table
Edit Printer Site for Mobile App

Once the Mobile app has been installed and configured, and the printer site added to the system, you can revise the printer site information associated with the Mobile App. 1. Select the Properties tab and the Mobile Apps subtab. The Mobile App window displays.
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2. In the Printer Sites area, select the printer site you want to modify from the table. The entry is highlighted. 3. Select the Edit button. The Edit Site window displays. 4. Revise any of the information displayed for the printer site and select OK.
Delete Printer Site for Mobile App

Once the Mobile app has been installed and configured, and the printer site added to the system, you can remove the printer site associated with the Mobile App. 1. Select the Properties tab and the Mobile Apps subtab. The Mobile App window displays. 2. In the Printer Sites area, select the printer site you want to delete from the table. The entry is highlighted. 3. Select the Delete button. A delete confirmation message displays. 4. Select Delete. The Printer Site is immediately removed from the table.
Step 4. Configure User Messages, Timer Settings and Proxy Server Information
At any time, change the default user messages, timer settings and proxy server settings as needed.
Timer Settings
Access the Properties tab of the Administration window and then the General subtab from the left panel. There are three timers whose settings you can adjust: Auto Delete Job Timer - How long to keep jobs in the system Auto Exit Timer - How long to display the user interface on the printer device Polling Rate for Incoming Email - How often the system will check for incoming emails that contain jobs Refer to the Properties section of the Adminstration Tool User Interface chapter on how to revise these timer settings.
Messages (for EIP-Enabled Xerox MFPs)

From the Properties tab, select the Messages subtab to access the Message area of the Administration window. The Initial Screen Instructions message text box is used to identify the receiving email address. The Confirmation Message text box is used to customize the message the user receives in an email, after submitting a job, with the confirmation number needed to print the job. Both of these message text boxes can be changed.
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Initial Screen Instructions

The text that appears in the Initial Screen Instructions box is the text that displays at the EIP-enabled Multifunction Printer (MFP). The default text for Initial Screen Instructions appears below: If you have a confirmation number, type it in above using the keypad and press Enter. If not, e-mail your file(s)* to *****, and you will receive a personal confirmation number *Supported formats: *.doc, *.docm, *.docx, *.eml, *.gif, *.jpeg, *.jpg, *.pdf, *.ppt, *.pptm, *.pptx, *.rtf, *.tif, *.tiff, *.txt, *.xls, *.xlsm, *.xlsx You can change the Initial Screen Instructions for any of the available languages. Note The language selection affects only the message shown on the EIP screen on the MFP. It allows the MFP message to be in a different language than the email reply. The email reply is in the same language specified and used by the MP server. 1. Under the Properties tab, select the Messages subtab from the left panel. 2. In the Messages > Inital Screen Instructions area, select the language for the instructions from the menu. The Initial Screen Instructions appear in the text box in the language selected. 3. Replace the 5 asterisks (*****) in the message text with the receiving email address. Leave the rest of the screen instructions as written.
Confirmation Message
The Confirmation Message text box allows you to customize the message that the user receives in an email after submitting their job. This email contains the confirmation number required to print the job. You can customize the default confirmation message and add customized confirmation messages for the languages that Xerox Mobile Print Solution supports. If using EIP devices, you must include return email address for the confirmation message. 1. Under the Properties tab, select the Messages subtab from the left panel.
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2. In the Messages area, change the default message in the Confirmation Message box to the message desired. Tip A best practice is to add text to the confirmation message, before the confirmation number, that tells the user how long their job will stay in the system. For example, As a safeguard, jobs are automatically deleted if not printed within 12 hours of submission. Any jobs not printed within this time period will need to be resubmitted. Change the number of hours to the value set in the Auto Delete Job Timer. 3. Make sure that somewhere in the text [####] appears. This is required since without it, no confirmation number would be transmitted in the email. 4. If you have finished making changes on this page, click Apply.
Proxy Server
These email proxy server settings are found under the Proxy Settings subtab under the Properties tab. A proxy server for Mobile Print intercepts connections between the sender and receiver to provide increased performance and security. The proxy server is used where a high level of security is required. Use the settings in this area to configure connection to the proxy server.
Enable Proxy Server

To use a proxy server with the solution software, in the Proxy Settings area, select the Enable Proxy Server checkbox. Clearing this checkbox will disable the connection to the proxy server. Web Proxy Address, Bypass Proxy, List of addresses, and Requires Authentication are only available for editing if Enable Proxy Server is selected.
Web Proxy Address

Type the URI (Uniform Resource Identifier) for the proxy server. The URI must include the server address and port number, http://proxy.anycompany.com:8001, for example. The proxy address must begin with http:// or https://
Bypass Proxy for Local (Intranet) Addresses

When the Enable Proxy Server setting is active, all browser requests are forwarded to the proxy server. There are instances where it is preferable to have the proxy server bypassed, such as locally available resources available through a direct network access. It is recommended that you select Bypass proxy for (local intranet) addresses.
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To ensure that an internal IP address or URLs with a fully qualified domain name bypasses the proxy server, add the addresses to the Bypass proxy for local (intranet) addresses field.
Bypass Proxy Settings for These Addresses

In the List of addresses that will be bypassed by the proxy field, type any addresses that you specifically want to bypass the proxy server. Ensure that each address is separated by a semicolon ( ; ).
Requires Authentication
If the proxy server requires authentication, select the Requires Authentication checkbox to enable the authentication controls and complete the Authentication Mode, Domain, Username, and Password fields in this area. The Requires Authentication checkbox is only available if Enable Proxy Server is selected.
Authentication Mode
If you know the authentication mode that the proxy server requires, select it from the Authentication Mode menu. The default setting is Auto.
Domain
Type the domain name of the username used for authentication.
Username and Password: Proxy Server

If Requires Authentication is selected for the proxy server, type the Username and Password to gain access to the proxy server.
Step 5. Add Printer Devices

From the Devices tab, you can add EIP-enabled, non-EIP and non-Xerox printer devices to Mobile Print. If needed, you can change the setting for these added devices by highlighting the printer device from the table and selecting the Details button. There are two ways to add the EIP-enabled, non-EIP and non-Xerox devices: Add a single device Add a list of devices by uploading a CSV (Comma Separated Value) file (required if your EIP device is not using the standard SNMP Community names) Note The Contact Administrator account is required when adding devices. After adding the account information, proceed to adding Devices. For more detail, see the Contact Administrator section.
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Note For EIP devices, adding an individual device will use the default community values. To add a device with non-default community strings, use the CSV template file to and supply those custom values.
Single Device Method

The IP address you add can be an IPv4 or Hostname. 1. From the Web Administration Tool, select the Devices tab. The Devices window displays. Click Add. The Add Device dialog opens. The default selection is Manually add a device. 2. Verify that Manually add a device is selected. 3. In the Device IP Address or Hostname box, type the IP Address or Hostname of an EIP-enabled, non-EIP or non-Xerox device that resides within your firewall. 4. For supported EIP-enabled devices only, you must enter the following information to register the device. Do not enter this information for non-EIP or non-Xerox devices. a) In the Username box, type the username for the device. b) In the Password box, type the password associated with the Username. 5. From the PDL Type pulldown list, select one of the available options. 6. To enable Accounting support for the Mobile Print Solution Print Portal app, select the type of accounting your devices are using in the Accounting field. 7. If you have set up a mobile app with multiple sites, a Site text box displays. From the pulldown list, select the site to which to assign this device. 8. Click Add. The Add Device window closes and the Device status shows Pending Registration. When the device is added successfully, the status shows Registered. If the device status is Not Registered, select the device and hover over the device Status column for the error message. To correct the device registration settings, select the device and Details. Retype the IP address / Hostname, Username, and Password and ensure that the device you are trying to add is within your firewall. Refer to the Reference and Troubleshooting Guide for more information on the error codes and device registration problems. You may sort the list of devices by clicking any of the available headers. You also can search on Model, IP address and location by typing text in the Search field and clicking the Search button. The table displays the results.
List of Devices (CSV Method)

Prerequisite: You can load or import a list of EIP-enabled, non-EIP and non-Xerox printer devices in a batch by adding device information to a CSV (Comma Separated Value) file. You must download a CSV template file, add the list of print devices and then upload the file.
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Here is a summary of the steps: Download the sample template file printerlist_template.csv Edit the printerlist_template.csv file and add device information Upload the printerlist_template.csv file Device registration process starts The following steps detail only the creation of a single CSV file. 1. To download the sample Printer Template CSV file: a. Select the Devices tab. The Devices window displays. b. Click Add. The Add Device dialog opens. c. Select Import a list of devices using a CSV file. d. Select the Choose File button. A Download Sample CSV File button displays. e. Save the printerlist_template.csv file. The printerlist_template.csv file can be edited with any text editor, such as Notepad. Note where the file is located if you want to edit the file later. 2. To add devices to the Printer Template CSV file: a. As an option, you can use Microsoft Excel to edit the file. Open Excel and select Office Button and Open. From the All Excel Files menu, select All Files. Locate and open the template file. From the Text Import Wizard that displays, select Delimited and specify a comma as the delimiter. Edit the file and make sure to save the file as CSV (Comma delimited) (*.csv). Note For all devices, the IP Address or Hostname is required. For Xerox EIP devices, the Username and Password are required. Refer below to the requirements for the field names in these columns. For non-Xerox devices, the following fields are used: #IP Address or Hostname, PDL Type and Site Name. All other fields are ignored. When editing the template, keep the header row and add one row for each device to be added. You must, however, add enough commas (5 after the IP address or hostname) to fully populate a row if you are not typing in values. To create an example printer template file, add a couple of devices using the manual method. Then use the Export List feature on the Devices page to download a sample. b. Fill in the printer device values using one row for each device starting at row 2 (keep the header row). The requirements for the Field Name columns are: #IP Address or Hostname - Required for Xerox EIP, Xerox non-EIP and non-Xerox devices Username - Required for Xerox EIP devices; enter the MFP username Password - Required for Xerox EIP devices; enter the MFP password SSL - Optional; not used in this release. The default is to leave blank
GET Community String Public - Required if MFP has non-default SNMP GET string for Xerox EIP devices; enter the non-default SNMP GET string from MFP SET Community String Private - Required if MFP has non-default SNMP SET string for Xerox EIP devices; enter the non-default SNMP SET string PDL Type - Optional for Xerox EIP, Xerox non-EIP and non Xerox devices. The default is PostScript. Enter PostScript, PCL5 or PCL6 Accounting System - Optional for Xerox EIP and Xerox non-EIP devices. The default is None. Enter for English: None, Xerox Network Accounting, Xerox Standard Accounting Enter for German: keine, Xerox-Netzwerkkostenzhlung, Xerox-Standardkostenzhlung Enter for Spanish: Ninguno, Contabilidad de red de Xerox, Contabilidad estndar de Xerox Enter for French International: Aucun(n), Comptabilisation rseau Xerox, Comptabilisation standard Xerox Enter for Italian: No, Contabilit di rete Xerox, Contabilit standard Xerox Enter for Brazilian Portuguese: Nenhum, Contabilidade de rede Xerox, Contabilidade padro Xerox Site Name - Optional for Xerox EIP, Xerox non-EIP and non-Xerox devices. The default is Default Printer Site. Enter a printer site name from the Mobile App Printer Sites Name field. 3. To upload the Printer Template file: a. Select the Devices tab. The Devices window displays. b. Click Add. The Add Device dialog opens. c. Select Import a list of devices using a CSV file. d. Select Choose File. e. Locate your edited printerlist_template file and select Open. f. Select Add. The file is read and the device registration process begins. 4. Select the Devices tab and check the status of the devices that were added. 5. If the device status is Not Registered, select the device and hover over the device Status Column for the error message.
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6. To correct the device registration, highlight the device in the list and select Details. Retype the IP Address/Hostname, Username and Password. Ensure that the device you are trying to add is within your firewall. Note If you re-upload a CSV file after making a correction to a device that could not be registered, the system will attempt to register all the devices again. To save time, manually register the devices that were not registered in the CSV file or create a shorter CSV file. Note The process checks each device before being added. With a large CSV file, the time to register all the devices may be considerable. Note If you registered a device using the CSV template file, where you specified non-default community names and the community names are restored to public and private at the MFP, you must register that printer again using the CSV template file, even though the community names are the defaults.
Step 6. Configure Xerox Mobile Print Solution Email Restriction Rules (Optional)
Perform this step if you plan on restricting user access. Note If you have decided to let all users access the system, proceed to the next step. In the User Access area, select the option you want to use. The users you add to the system depend on the selection you make: Allow everyone, except for specific blocked users: This option lets everyone have access to the Xerox Mobile Print Solution except for the users you specify. Allow only specific users: This option lets only users that you specify have access to the Xerox Mobile Print Solution.
Import a List of Users

The User Access area lets you load a list users in a batch from a CSV (Comma Separated Value) file. Download the csv template file and add the list of users. 1. Select the Users tab. 2. In the User Access area, click Add. The Add User window opens.
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3. Open userlist_template.zip and then extract the userlist_template file. The userlist_template file can be edited with any text editor, such as Notepad. Note where the file is located if you want to edit the file later. Note You can also use Microsoft Excel to edit the file. From Excel, click Office Button > Open. From the All Excel Files menu select All Files. Locate and open the template file. When the Text Import Wizard appears, select Delimited and specify a comma as the delimiter. After you have edited the file in Excel and want to save it, ensure you select Save as Type and then select CSV (Comma delimited) (*.csv). 4. Starting at row 2 add user email addresses, using one row for each user. As shown in the sample below, keep the header row and add one row for each user to be added. #User Email Address sammytomkins@mycompany.com alicaanyone@mycompany.com fredericksampson@mycompany.com 5. Save the file to the desktop or a location where you can locate it later. Note If you have edited the file in Excel, ensure you select Save as Type and then select CSV (Comma delimited) (*.csv). 6. Select Import a list of users using a CSV file. 7. On the Add User window, select Choose File. 8. Locate your edited file and click Open. The Add Users button becomes available. 9. Click Add Users. The file is read and the users are added to the table on this page. The process is relatively quick. 10. If a user cannot be added, check to make sure that the email address is correct. Instead of resubmitting the entire CSV file, add rejected users manually.
Add an Individual User

You can enter individual users or domains to be allowed or blocked. 1. Select the Users tab. In the User Access area that displays, click Add.
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The Add User dialog opens. 2. Select Manually add a user. 3. In the User Email Address box, type the user e-mail address. A domain or individual email address may be entered. For example, user@adomain.com or *@adomain.com. Note The asterisk ( * ) is used as the wildcard to indicate all users within an entire domain. The Add button becomes available. 4. Click Add. The domain or user is added to the table in the lower part of the window. 5. If you chose Allow everyone, except for specified blocked users, the table header link is Blocked Users. Note Click Blocked Users to sort the table by blocked users. 6. If you chose Allow only specific users, the table header link is Allowed Users. Note Click Allowed Users to sort the table by allowed users. 7. To use the Export List feature, refer to Chapter 4 of this guide.
Step 7. Install Custom or Special Fonts

Will any documents submitted contain any known custom fonts? Any custom or special, non-standard fonts should be installed on the Xerox Mobile Print Solution server before or after the solution is installed in order to print documents that use the font. If these fonts are not installed font substitution will occur, affecting document appearance and pagination. Files containing custom fonts or characters will not print in the same format as viewed on the users screen unless the font is installed on the solution server before or after the initial installation of the solution software. Check with the local System Administrator to see if there are any custom or special fonts that need to be installed.
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Step 8. Testing the Installation

Once the configuration is completed, test the software installation. If there are any problems, consult the Reference and Troubleshooting Guide for solutions. 1. Using a computer or mobile device, attach a supported file type to an email and send it to the email address configured in Properties > Server Setup > Incoming Mail Server > Receiving Email Address. 2. Get the confirmation number from the response email. 3. At a registered EIP-enabled MFP, select the Xerox Mobile Print Solution icon and enter the confirmation number. 4. If User Access has been set up for Allow everyone, except for specific blocked users: a) Send from an email address on the Allowed list (or in the Allowed domain). You should get a confirmation number in the response email. b) Send from an email address not on the Allowed list (or in the allowed domain). You should get an email saying you are not allowed to use the system. 5. If User Access has been set up for Allow only specific users: a) Send from an email address on the Blocked list (or in the blocked domain). You should get an email saying you are not allowed to use the system. b) Send from an email address not on the Blocked list (or in the blocked domain). You should get a confirmation number in the response email. 6. Install and test the Mobile Print App.
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DCE Configuration
This chapter guides you through adding, configuring, and maintaining the DCE server only. Here is an overview of setting up and using the DCE configuration after a DCE installation: Add and connect the DCE server(s) to the Mobile Print main server Set up and register the DCE print server Edit, delete and enable the DCE print server Test the installation
Add and Enable a DCE Server

After you have installed your DCE server, you must add (connect) and enable the server to the Mobile Print main server. To add and enable the DCE server: 1. From the Administration Tool window, select the Properties tab. 2. From the left panel, select the Document Conversion Engine subtab. 3. In the Document Conversion Engine screen, select Add. The Add Document Conversion Engine dialog displays. 4. In the Name field, leave the default name or you can type a unique DCE name. 5. Do not check the Override Default Port. This field defaults to 80. 6. In the IP Address or Hostname field, type the IP address or host name of the DCE server. 7. Select OK. The system adds the DCE name to the server list table and automatically enables the server. It also tests and validates the DCE connection. 8. Look at the Connection column. Check that it reads verified indicating that the connection is successful. The Enabled column verifies with a checkmark that the DCE server is available and enabled. 9. Select Apply to save the DCE information to the database.
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DCE Configuration
Prioritize the DCE Server in the List

You can move a DCE Server name up or down the list of servers displayed to prioritize them within the list. 1. From the Administration Tool window, select the Properties tab. 2. From the left panel, select the Document Conversion Engine subtab. The Document Conversion Engine subtab displays. 3. In the Server table, click anywhere in the row of the server you want to select. The DCE Server is highlighted. 4. Use the Promote/Demote up and down arrows at the bottom of the table to move the selected server up the list or down the list, one position at a time. 5. Select Apply. A Restart message displays. Click Restart to restart the Mobile Print server and save the changes.
Edit the Settings of a DCE Server

To change the name or IP Address of an existing DCE server: 1. From the Administration Tool window, select the Properties tab. 2. From the left panel, select the Document Conversion Engine subtab. The Document Conversion Engine subtab displays. 3. In the Server table, click anywhere in the row of the server you want to select. The DCE Server is highlighted. 4. If you want to view the status of the DCE server, click Test Connection. The system tests the DCE and displays an indicator with a status of verified or failed. 5. Select Edit. The Edit Document Conversion dialog displays. 6. Change the name of the server or the IP Address and select OK. The dialog closes and the DCE information is updated in the DCE table. 7. Select Apply. A Restart message displays. Click Restart to restart the Mobile Print server and save the changes.
Disable a DCE Server

To disable a DCE Server and make it unavailable: 1. From the Administration Tool window, select the Properties tab. 2. From the left panel, select the Document Conversion Engine subtab. The Document Conversion Engine subtab displays.
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DCE Configuration
3. In the Server table, click anywhere in the row of the server you want to disable. The enabled DCE Server is highlighted. 4. Select Disable. The server remains in the list but is disabled. 5. Select Apply. A Restart message displays. Click Restart to restart the Mobile Print server and save the changes.
Delete a DCE Server

To remove a DCE server from the server list: Note The default DCE cannot be deleted. 1. From the Administration Tool window, select the Properties tab. 2. From the left panel, select the Document Conversion Engine subtab. The Document Conversion Engine subtab displays. 3. In the Server table, click anywhere in the row of the server you want to select. The DCE Server is highlighted. 4. Select Delete. A confirmation message displays. The window closes and the system updates the DCE server table.
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DCE Configuration
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Administration Tool User Interface Reference
This chapter is designed as a reference for System Administrators. It details all the functionality available on the Xerox Mobile Print Solution Administration tool user interface. Because it is a complete reference, there are some sections repeated from other chapters in the guide. The Xerox Mobile Print Solution Administration user interface is where all setup and maintenance tasks are performed. Note The Xerox Mobile Print Solution software installs the Administration User Interface web application on the default port 80. Only port 80 is supported for this release of the solution software.
Accessing the User Interface

The user interface is web-based and can be accessed through Internet Explorer remotely or at the web server where the Xerox Mobile Print Solution software is installed. You will be required to log in using an account with administrative privileges. Note Microsoft Internet Explorer 9.0 and 8.0 are the only browsers supported by the solution software. The default URLs are: Remote access: http://<webserver address>/XeroxMobilePrintAdmin/SettingsPage.aspx Local access: http://localhost/XeroxMobilePrintAdmin/SettingsPage.aspx You can also access the user interface at the solution server by clicking: Start > All Programs > Xerox > Xerox Mobile Print Solution > Administration Move your pointer over any information icons present on the user interface to see context-sensitive help.
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Logging in to the User Interface

After you access the user interface, a login window opens. The username and password are based on the Windows login credentials on the server where Xerox Mobile Print Solution is installed. If you cannot access the Xerox Mobile Print Solution administration user interface, you must have login credentials added by the System Administrator that installed the operating system onto the machine. Anyone who wants access to the Xerox Mobile Print Solution user interface needs to be part of the MPAdmin group or Administrator group.
Logging out of the User Interface

To log out of the user interface, close the browser window.
About Information and License Entitlement

The About Information and License Entitlement links are present at the bottom of every page of the user interface. About: Click this link to view the current version and copyright information. License Entitlement: Click this link to view your product information and any upgrade information. Note If you have changed any items on the user interface, you are reminded to save any before navigating away from the page.
User Interface Layout

There are five tabs on the Administrator User Interface: 1. Devices: This tab is where EIP-enabled MFPs, non EIP printers and nonXerox devices are registered for use with Xerox Mobile Print Solution software. Devices can be added individually or in bulk using a CSV file. 2. Users: This tab is where user access to the system is controlled. By default, the system allows all users to gain access. Access can be controlled through Allow and Block lists. Only one type of list can be active at any time. 3. Jobs: The list of active jobs is displayed on this page. Individual jobs or all the jobs in the list can be deleted at any time. 4. Properties: This tab contains settings for system operation. There are the following subtabs: Server Setup: This subtab contains all the incoming and outgoing email and server address settings that are required for the software to operate. General: This subtab contains the settings for changing the default incoming job and printer timers on the system. Print Defaults: This subtab contains the default printer settings for color and finishing. Messages: This subtab contains the messages that appear on the printer devices user interface and confirmation emails. Reports: This subtab contains reports information.
Contact Administrator: This subtab contains contact address information about the administrator. Proxy Settings: This subtab contains proxy settings for the web and other addresses. Accounting: This subtab contains accounting information. Mobile Apps: This subtab contains information on how to set up up the Xerox Mobile Print Portal app on your mobile device. Document Conversion Engine: This subtab allows you to add, edit and delete an external DCE server. 5. Utilities: The Backup/Restore System options and job and usage reports are available on this tab.
1. Devices
About Devices
The Devices tab is where you can register and maintain the list of EIP-enabled devices that can be used by Xerox Mobile Print Solution. For detailed steps on how to add devices, refer to the Main Server Configuration chapter of this guide.
Viewing Device Details

In addition to the information in the table on the Devices tab, you can view more details, such as error codes and their descriptions, about an individual device. For example, you can check the device details for an explanation of why an MFP did not register successfully. 1. On the Devices tab, select the MFP. 2. Click Details. The Details window opens. 3. Review the information and click Close.
Deleting Devices
1. On the Devices tab, to delete a single device, select the MFP from the table. 2. To delete multiple devices in the table, press Ctrl and select the MFPs, or to select multiple devices in a row, select the first device, press and hold the Shift key, and select the last device. 3. Click Delete to remove the selected devices. A processing request message displays.
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Repairing Devices
If a (Multifunction Printer) MFP has had maintenance, settings may have been changed that stop the MFP from communicating with the Xerox Mobile Print Solution software. If a device that was previously registered no longer is operating properly with the software, you can attempt to repair it from within Xerox Mobile Print Solution. The repair process will attempt to reset the MFP to the settings needed for proper communication. 1. On the Devices tab, select the MFP from the table that requires repair. The Repair button becomes available. 2. Click Repair. An Alert will appear to tell you about the results of the repair. If the device status is Not Registered, select the device and hover over the device Status column for the error message. To correct the device registration settings, select the device and then Details. Retype the IP address / Hostname, Username, and Password. Refer to the Xerox Mobile Print Solution Reference and Troubleshooting Guide for more information on the error codes and device registration problems. 3. If the device was not able to be repaired, the MFP settings will have to be checked directly by accessing the MFP from the CentreWare Web user interface.
Exporting a List of Devices

You can export the entire device list to a CSV file. Note If there are no devices in the list, the Export List button is not available. 1. On the Devices page, click Export List. The File Download window opens. The file for download is printerList.csv. 2. Click Save. The Save As window opens. 3. Navigate to where you want to save the file and click Save. The Download complete window opens. 4. Click Open. The exported list of devices opens in Microsoft Excel.
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2. Users
About Users
The Users tab is where you can register and maintain the list of users that can access Xerox Mobile Print Solution. You can choose to allow everyone, except for a list of blocked users, or no one, except for a list of allowed users. For detailed steps on how to add a user or import a list of users, refer to the Main Server Configuration chapter of this guide.
User Access
On the Users tab, the User Access area is where you specify who can gain access to Xerox Mobile Print Solution. Select an option: Allow everyone, except for specific blocked users: This option lets everyone have access to the Xerox Mobile Print Solution except for the users you specify. Allow only specific users: This option lets only users that you specify have access to the Xerox Mobile Print Solution.
Deleting Users
1. In the User Access area of the Users tab, click anywhere on the row and select a single user or more than one user to delete from the table. Shift and click to select multiple contiguous rows. Cntl click to select specific rows. 2. Click Delete. An alert requests confirmation for the deletion. 3. Click Delete to confirm.
Exporting a List of Users

You can export the entire user list to a CSV file. Note If there are no users in the list, the Export List button is not available. 1. On the Users page, click Export List. 2. Select Save As and browse to your save location. The file name assigned is UserList.csv and the Save as type field is designated as .csv. 3. Select Save.
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3. Jobs
About Jobs
The Jobs tab is where you can view jobs that have entered the system. Each email submission is considered a job to the system. An email may have multiple parts or attachments but the email (job) as a whole can be deleted. There is no configuration required on this tab. The information presented is for maintenance of jobs present in the system. Job information appears in the table as follows: Submitted By: The email address of the person sending the job. Confirmation Number: The number that is sent back to the user who sent the job. The confirmation number is embedded in their confirmation email. Submission Date/Time: The date and time the email was submitted to the system. Time Remaining in System: The amount of time that a job has remaining in the system. The data in the columns can be sorted by clicking a column header.
Auto Delete: Changing the Auto Delete Job Timer Setting

The Auto Delete link is located the top of the table where the jobs are listed. The link indicates the current auto delete setting, for example Auto Delete set for 12 hours. Click the link to change the amount of time a job will be listed in the table before being deleted. 1. Click Auto Delete. The Properties tab is selected and displays the General subtab window area. 2. In the General SDE Timers area, change the number of hours in the Auto Delete Job Timer box to the new value. The default value is 24 hours. The maxiumum value is 999 hours. A value of 0 means that the job list is never auto deleted. Note Only whole hours are accepted. You cannot enter a value that is a fraction of an hour. 3. If you have finished making changes on this page, click Apply. 4. Click the Jobs tab to verify that the Auto Delete value has changed.
Deleting Jobs from the Job List

You can manually delete jobs from the jobs list. 1. Select the Jobs tab.
The list of jobs that have been processed by the system within the time period set by the Auto Delete Job Timer setting appear. 2. To delete a single job from the list, select the job and click Delete. 3. To delete a number of jobs from the list, use the Ctrl or Shift key to select multiple jobs and click Delete.
4. Properties
About Properties
For detailed steps on how to enter and configure server settings such as IP Address, security connections and incoming/outgoing mail server accounts, refer to the Main Server Configuration chapter of this guide. The Properties tab is where you set how the server system operates. There are the following subtabs on this page: Server Setup - This subtab contains all the incoming and outgoing email and server address settings that are required for the software to operate. General - This subtab contains the settings for changing the default incoming job and printer timers on the system. Print Defaults - This subtab contains the default printer settings for color and finishing. Messages - This subtab contains the messages that appear on the printer devices user interface and confirmation emails. Reports - This subtab contains reports information. Contact Administrator - This subtab contains contact address information about the administrator. Proxy Settings - This subtab contains proxy settings for the web and other addresses. Accounting - This subtab contains accounting information. Mobile Apps - This subtab contains information on how to set up the Xerox Mobile Print Portal app on your mobile device. Document Conversion Engine - This subtab allows you to add, edit and delete an external DCE server.
Properties > General Settings

General
There are three timers in the General setup subtab that affect how the system operates. The timers are: Auto Delete Job Timer Auto Exit Timer Polling Rate for Incoming Email
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Auto Delete Job Timer

The Auto Delete Job Timer setting indicates how long, in hours, jobs present in the Job list will remain in the system before they are automatically removed. 1. Under the Properties tab, select the General subtab. 2. In the General SDE Timers area, change the number of hours in the Auto Delete Job Timer box to the new value. The default value is 24 hours. The maxiumum value is 999 hours. A value of 0 means that the job list is never auto deleted. Note Only whole hours are accepted. You cannot enter a value that is a fraction of an hour. 3. If you have finished making changes on this page, click Apply.
Auto Exit Timer

The Auto Exit Timer setting dictates how long the user interface on the Multifunction Printer (MFP) will display the Xerox Mobile Print Solution user interface before returning to the main window if the user makes no input. Important It is essential to set the Auto Exit Timer to the recommended value. If it is set to a lower value, important user information messages may fail to appear at the MFP. 1. Under the Properties tab, select the General subtab. 2. In the General Setup area, change the number of minutes in the Auto Exit Timer box to the new value. The minimum value is 1 minute. The maximum value is 15 minutes. The default and recommended value is 5 minutes. Note Only whole minutes are accepted. You cannot enter a value that is a fraction of a minute. 3. If you have finished making changes on this page, click Apply. Important If the MFP has an Auto Clear Timer or System Timeout set, it is recommended to set the Auto Clear Timer or System Timeout to greater than 3 minutes. If it is set to a lower value, important user information messages may fail to appear at the MFP. The Auto Clear Timer or System Timeout settings are only available at the local user interface. They are not available from the web-based user interface.
Polling Rate for Incoming Email

The Polling Rate for Incoming Email setting dictates how often the system will check for incoming emails that contain jobs from users. 1. Under the Properties tab, select the General subtab.
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2. In the General Setup area, change the number of seconds in the Polling Rate for Incoming Email field to the new value. The default is 24 seconds. The minimum rate is 10 seconds and the maxium rate is 900 seconds. Note Only whole seconds are accepted. You cannot enter a value that is a fraction of a second. 3. If you have finished making changes on this page, click Apply.
Default Print Settings

The Color, Stapling, and Sides Printed default settings upon installation are: Color - Full Color Staples - No Staples Sides Printing - 1 Sided You can change one or all of these settings. 1. Under the Properties tab, select the Print Defaults subtab. 2. In the Print Defaults Settings area, select your preferred print settings. 3. If you have finished making changes on this page, click Apply.
Reports
From the Properties tab, in the Reports area on the Reports subtab, you can specify if you want to log job and usage data and how long you want to keep the data. You can print these logs from the Utilities tab.
Expiration Time for Job Data

The Expiration time for Job data box indicates the number of days a report will remain in the system before being deleted. The default number of days is 7. 1. Type the number of days to keep the report in the system. Note Only whole days are accepted. You cannot enter a value that is a fraction of a day. 2. If you have finished making changes on this page, click Apply.
Expiration Time for Usage Data

1. Type the number of days to keep the report in the system. Note Only whole days are accepted. You cannot enter a value that is a fraction of a day. 2. If you have finished making changes on this page, click Apply.
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Logging
You can select whether or not the system will create the Job Data and Usage Data reports. Note You cannot individually set which reports will be logged. 1. Under the Properties tab, select the Reports subtab. 2. In the Reports area select: Enable: To keep report data for the time specified in the Expiration time boxes. Disable: To not retain any report data. 3. If you have finished making changes on this page, click Apply.
Contact Administrator
Administrator Email Address
The Administrator Email Address is used by the system to send an email in the event the Xerox Mobile Print Solution server address changes. The notification that is sent recommends the Administrator repair all configured MFPs. 1. In the Contact Administrator area on the Properties > Contact Administrator tab, type the Administrator Email address. 2. Click Apply to save any changes.
Accounting
The Accounting area is where you activate printing at accounting-enabled multifunction printers.
Accounting Overview
The Xerox Mobile Print Solution allows you to print Mobile Print jobs when accounting is enabled at the Multifunction Printer (MFP). The Xerox Mobile Print Solution supports both Xerox Standard Accounting and Xerox Network Accounting. Refer to the following tables and locate the MFPs used in your printing environment. If all of your printers are identified (x) in the second column, no additional configuration is needed in the Xerox Mobile Print Solution Administration Tool. Leave the Accounting Method at the default, None, which allows Mobile Print jobs to print as expected at accounting-enabled MFPs. If any of your printers are identified in the third column, go to Chapter 3 for configuration instructions. Note Make sure that all MFPs are at the recommended software level. Refer to the Supported Printers table in the Reference and Troubleshooting Guide.
Note If a password is set for Xerox Standard Accounting on any Mobile Print-enabled MFPs, a default credential must be set at the Mobile Print Administration Tool and Override enabled. As a result, all Mobile Print jobs on all MFPs will be tracked with the common credentials. Note For the most up-to-date printers listed in the tables below, refer to http://www.support.xerox.com/support/xerox-mobile-print-solution/support/
Table 1. For Xerox Standard Accounting Environments
At the Mobile Print Administration Tool Printer Models WorkCentre 5222/5225/5230 WorkCentre 5632/5638/5645/ 5655/5665/ 5675/5687 WorkCentre 5735/5740/5745/ 5755/5765/5775/5790 WorkCentre 6400 WorkCentre 7120 WorkCentre 7232/7242* WorkCentre 7328/7335/7345/7346* WorkCentre 7425/7428/7435 WorkCentre 7525/7530/7535/7545/ 7556 WorkCentre 7655/7665/7675 WorkCentre 7755/7765/7775* Phaser 3635MFP ColorQube 9201/9202/9203* ColorQube 9301/9302/9303 Xerox Color 550/560 Xerox Integrated Color Server Xerox Color 550/560, CX Print Server, powered by Creo Xerox Color 550/560, Xerox FreeFlow Print Server No Additional Configuration Needed X X X X X X X X X X X X X X X X X Override Must be Set
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Table 2. For Xerox Network Accounting Environments
At the Mobile Print Administration Tool Printer Models WorkCentre 5222/5225/5230 WorkCentre 5632/5638/5645/ 5655/5665/ 5675/5687 WorkCentre 5735/5740/5745/ 5755/5765/5775/5790 WorkCentre 6400 WorkCentre 7120 WorkCentre 7232/7242* WorkCentre 7328/7335/7345/7346* WorkCentre 7425/7428/7435 WorkCentre 7525/7530/7535/7545/ 7556 WorkCentre 7655/7665/7675 WorkCentre 7755/7765/7775* Phaser 3635MFP ColorQube 9201/9202/9203 ColorQube 9301/9302/9303 Xerox Color 550/560 Xerox Integrated Color Server Xerox Color 550/560, CX Print Server, powered by Creo Xerox Color 550/560, Xerox FreeFlow Print Server No Additional Configuration Needed X X X X X X X X X X X X X X X X X Override Must be Set **
* Make sure that these printers are at the recommended software level as recent software updates have been made for accounting. Refer to the Supported Printers table in the Reference and Troubleshooting Guide. ** Enable Override only when Validation is off at the MFPs listed in this column.
Terms used in the Accounting section

Accounting Credentials: Account ID, User ID, and Password sent with the job Default Accounting Credentials: The accounting data entered in the Mobile Print Administration Tool Xerox Standard Accounting: The system is designed to validate the accounting credentials against a database stored internally on the printer
Xerox Network Accounting (also known as Job Based Accounting): The system can be configured to validate the accounting credentials against a database stored internally on the printer, or an external database hosted on the accounting system MFP: Xerox Multifunction Printer Validation: The MFP checks that it has accounting credentials stored at the printer
Configuring the Mobile Print Solution for Accounting

If your site has any of the MFPs requiring that an override be set, perform the configuration steps appropriate for your specific accounting environment.
Xerox Standard Accounting Environment (with Override)

If you have printers identified as Override Must be Set for the Xerox Standard Accounting Environment, perform the following steps in the Mobile Print Administration Tool. Note When you set default accounting credentials in the Administration Tool, matching credentials must be created at each MFP that is enabled for Xerox Standard Accounting and registered with the Xerox Mobile Print Solution server. 1. From the Administration Tool, log on as System Administrator. 2. From the Properties tab, select the Accounting subtab. 3. In the Accounting area, select Xerox Standard Accounting from the Supported Methods menu. 4. In the User ID text box, type the job owner ID. Optionally, type the job owner Username. 5. Select the Override checkbox. When the device does not provide session data for a password, the the Override checkbox must be used. Selecting the Override checkbox instructs Mobile Print to disregard the accounting codes entered at the MFP and to only use the default accounting credentials for all Mobile Print jobs. This affects all MFPs registered on the Xerox Mobile Print Server having the Accounting capability enabled. 6. Click Apply.
Xerox Network Accounting Environment (with Override)

If you have printers identified as Override Must be Set for the Xerox Network Accounting Environment, perform the following steps in the Mobile Print Administration Tool.
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Note When you set default accounting credentials in the Administration Tool, matching credentials must be created at each MFP that is enabled with Xerox Network Accounting and registered with the Xerox Mobile Print Solution server. 1. From the Administration Tool, log on as System Administrator. 2. From the Properties tab, select the Optional Configuration Settings subtab. 3. In the Accounting area, select Xerox Network Accounting from the Supported Accounting Methods menu. 4. In the User ID text box, type the user ID and in the Account ID text box, type the account ID. Both IDs are required. 5. Select the Override checkbox. Selecting the Override checkbox instructs Mobile Print to disregard the accounting codes entered at the MFP and to only use the default accounting credentials for all Mobile Print jobs. This affects all MFPs registered on the Xerox Mobile Print server having the Accounting capability enabled. 6. Click Apply.
Mixed Environment for Both Accounting Methods

If your site is using both Xerox Standard Accounting and Xerox Network Accounting on Mobile Print-enabled printers, contact your Xerox representative.
Hints and Tips and Troubleshooting

Hints and Tips The user cannot directly examine the Job Based Accounting Log. Xerox Mobile Print Solution is not integrated with third party accounting software. While Xerox Mobile Print Solution will pass accounting data along with the job, the Xerox Mobile Print Solution has no control over whether or not the third party accounting software will retrieve the data for tracking. Troubleshooting
Symptom Resolution(s)
The Apply button is not enabled when the To delete the entry, place the cursor at the end Xerox Standard Accounting password is deleted of the password entry and use the backspace by highlighting the entry with the mouse and key to remove the text. selecting the delete button using the keyboard
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(continued)
Symptom A Mobile Print job is not printing on accounting-enabled MFPs
Resolution(s) Make sure the printer is not a Xerox Color 550/560 with Xerox Integrated Fiery Color Server. This printer does not currently support accounting with Mobile Print. Refer to Tables 1 and 2 in Chapter 2. If you have accounting enabled on any of the MFPs in the last column, you must use the Override setting in the Mobile Print Administration Tool. Make sure you do not have Both selected as the Accounting Method in the Administration Tool. If you need both methods of accounting on your Mobile Print-enabled MFPs, consult a Xerox representative for configuration options. Make sure that Xerox Standard Accounting does not require a password. If it does, you must set a default credential and enable the Override setting on the Mobile Print Administration Tool.
MFP prints error page indicating invalid Refer to Tables 1 and 2 in Chapter 2. If you credentials or machine beeps three times when have accounting enabled on any of the MFPs attempting to print a Mobile Print job in the last column, you must use the Override setting in the Mobile Print Administration Tool.
Apply
Click Apply to save all changes made to this page. If you are on the required Properties settings page, the passwords clear for security purposes.
Restore Defaults
Click Restore Defaults to reset all fields on this page to their default values.
Mobile Apps
The Xerox Mobile Print Solution allows you to install the systems mobile application (app) on your mobile device for mobile printing. This feature enables you to send your document from the mobile app to a network connected printer or MFP (EIP or non-EIP enabled, including non Xerox devices). Access the Administration Tool window and the Mobile Apps subtab of the Properties tab to install and maintain a mobile app on your smart or mobile device.
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Note Apple iOS Version 5.0 or higher and Android mobile devices are supported. Refer to Chapter 2 on how to initially set up a default Mobile app.
Edit Printer Site for Mobile App

Once the Mobile app has been installed and configured, and the printer site added to the system, you can revise the printer site information associated with the Mobile App. 1. Select the Properties tab and the Mobile Apps subtab. The Mobile App window displays. 2. In the Printer Sites area, select the printer site you want to modify from the table. The entry is highlighted. 3. Select the Edit button. The Edit Site window displays. 4. Revise any of the information displayed for the printer site and select OK.
Delete Printer Site for Mobile App

Once the Mobile app has been installed and configured, and the printer site added to the system, you can remove the printer site associated with the Mobile App. 1. Select the Properties tab and the Mobile Apps subtab. The Mobile App window displays. 2. In the Printer Sites area, select the printer site you want to delete from the table. The entry is highlighted. 3. Select the Delete button. A delete confirmation message displays. 4. Select Delete. The Printer Site is immediately removed from the table.
Document Conversion Engine

The Xerox Mobile Print Solution software supports the option of adding mulitple external Document Conversion Engine (DCE) servers. If your workflow includes external DCE servers, use the Document Conversion Engine subtab area of the Properties tab to set up and configure those external servers.
Add and Enable a DCE Server

After you have installed your DCE server, you must add (connect) and enable the server to the Mobile Print main server. To add and enable the DCE server: 1. From the Administration Tool window, select the Properties tab. 2. From the left panel, select the Document Conversion Engine subtab. 3. In the Document Conversion Engine screen, select Add. The Add Document Conversion Engine dialog displays. 4. In the Name field, leave the default name or you can type a unique DCE name. 5. Do not check the Override Default Port. This field defaults to 80. 6. In the IP Address or Hostname field, type the IP address or host name of the DCE server.
7. Select OK. The system adds the DCE name to the server list table and automatically enables the server. It also tests and validates the DCE connection. 8. Look at the Connection column. Check that it reads verified indicating that the connection is successful. The Enabled column verifies with a checkmark that the DCE server is available and enabled. 9. Select Apply to save the DCE information to the database.
Edit the Settings of a DCE Server

To change the name or IP Address of an existing DCE server: 1. From the Administration Tool window, select the Properties tab. 2. From the left panel, select the Document Conversion Engine subtab. The Document Conversion Engine subtab displays. 3. In the Server table, click anywhere in the row of the server you want to select. The DCE Server is highlighted. 4. If you want to view the status of the DCE server, click Test Connection. The system tests the DCE and displays an indicator with a status of verified or failed. 5. Select Edit. The Edit Document Conversion dialog displays. 6. Change the name of the server or the IP Address and select OK. The dialog closes and the DCE information is updated in the DCE table. 7. Select Apply. A Restart message displays. Click Restart to restart the Mobile Print server and save the changes.
Prioritize the DCE Server in the List

You can move a DCE Server name up or down the list of servers displayed to prioritize them within the list. 1. From the Administration Tool window, select the Properties tab. 2. From the left panel, select the Document Conversion Engine subtab. The Document Conversion Engine subtab displays. 3. In the Server table, click anywhere in the row of the server you want to select. The DCE Server is highlighted. 4. Use the Promote/Demote up and down arrows at the bottom of the table to move the selected server up the list or down the list, one position at a time. 5. Select Apply. A Restart message displays. Click Restart to restart the Mobile Print server and save the changes.
Disable a DCE Server

To disable a DCE Server and make it unavailable: 1. From the Administration Tool window, select the Properties tab. 2. From the left panel, select the Document Conversion Engine subtab. The Document Conversion Engine subtab displays.
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3. In the Server table, click anywhere in the row of the server you want to disable. The enabled DCE Server is highlighted. 4. Select Disable. The server remains in the list but is disabled. 5. Select Apply. A Restart message displays. Click Restart to restart the Mobile Print server and save the changes.
Delete a DCE Server

To remove a DCE server from the server list: Note The default DCE cannot be deleted. 1. From the Administration Tool window, select the Properties tab. 2. From the left panel, select the Document Conversion Engine subtab. The Document Conversion Engine subtab displays. 3. In the Server table, click anywhere in the row of the server you want to select. The DCE Server is highlighted. 4. Select Delete. A confirmation message displays. The window closes and the system updates the DCE server table.
5. Utilities
About Utilities
The Utilities tab is where you can backup Xerox Mobile Print Solution system settings and job data. You can also create job and usage reports from this tab.
Backup System Settings

The Backup System Settings area lets you back up the system settings and any active user jobs. To restore a backup, use the Restore Utility. See Restore Utility in the Software Maintenance chapter for more information. Note Using the Restore Utility application will restore the Data folder in an unencrypted state if the contents of the Data folder were set to be encrypted by the operating system. Encryption of the Data folder is not supported over backup and restore.
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Backup System
Back up your system configuration settings and job data regularly to minimize downtime due to hardware or software failure. You should back up your system as often as your companys best practice for backups recommends. At a minimum, use the Backup System function on this tab before upgrading your software. Note If you plan on restoring the configuration settings to a different machine, you can only restore to a machine that has the same operating system as the machine where the backup was created or a forward migration from Windows Server 2003 to Windows 2008. Backward migration is not supported. 32-bit to 64-bit migration is not supported. 1. From the Backup System Settings area click Backup. An Alert message appears that indicates the system will be taken offline while the backup is created. 2. Click Backup. The File Download window appears. 3. Click Save. The Save As window appears. 4. The File name of the backup is MobilePrintBackupYYYYMMDD_HHMMSS.zip where YYYY is the current year, MM is the current month, DD is the current date, HH is the hour, MM is the minute, and SS is the second when the backup was made. The default location where the backup is stored is on the server desktop. Navigate to where you would like to save the backup files, if different than the desktop and click Save. Note Depending on how much data is present in your system the backup may take some time to complete The zip file containing the backup is saved to the server desktop. Move backup files to an off-server location for safekeeping. You can also use a backup file to transfer your settings and job data to a new computer if you are replacing your hardware. Ensure you install the license files before restoring the backup.
Reports
From the Properties tab, in the Reports area on the Reports subtab, you can specify if you want to log job and usage data and how long you want to keep the data. You can print these logs from the Utilities tab.
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Job Report
1. Set the start and end date for the report. 2. Click Job Report. The File Download window appears. 3. Click Save. The Save As window appears. 4. Browse to where you would like to save the report and click Save. The filename for the report is JobLogsYYYYMMDD_HHMMSS.zip where YYYY is the current year, MM is the current month, DD is the current date, HH is the hour, MM is the minute, and SS is the second when the report was created. 5. To view the report: a) Locate and unzip the report zip file. b) Open the report file with a text editor or Microsoft Word.
Usage Report
1. Select the Utilities tab. 2. Set the start and end date for the report. 3. Click Usage Report. 4. Click Save. The Save As window appears. 5. Browse to where you would like to save the report and click Save. The filename for the report is PrintLogsYYYYMMDD_HHMMSS.zip where YYYY is the current year, MM is the current month, DD is the current date, HH is the hour, MM is the minute, and SS is the second when the report was created. 6. To view the report: a) Locate and unzip the report zip file. b) Open the report file with a text editor or Microsoft Word.
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Software Maintenance
This chapter deals with software maintenance procedures such as: Printer enablement update Backup and restore Removing the software Licensing
Printer Enablement Update

The Xerox Mobile Print Solution natively supports most EIP capable Multi-Function Printers (MFP) available at the time of the solutions release. When new MFPs are introduced before the next release of the Mobile Print Solution, the Printer Enablement Process as described below should be used to enable the new MFP to support Mobile Print. Please refer to the Supported Printers list at http://www.support.xerox.com/support/xerox-mobile-print-solution/support/ to determine whether a particular MFP is supported natively by the Xerox Mobile Print Solution or whether the Printer Enablement Process is required at this time. There is one Supported Printers list for each supported release of the Xerox Mobile Print Solution. These tables will be updated for future Xerox Mobile Print Solution releases to reflect when new MFPs are supported natively and when new MFPs become available and can be supported via a Printer Enablement Process.
Backup and Restore

Follow your recommended corporate best practice to backup or restore the Xerox Mobile Print Solution server. You should backup the server prior to carrying out any action, such as installation of a upgrade, which might result in irreversible changes to the system. There are two types of backup that should be done: Full System Backup / Restore
5-1
A full system backup would enable restoring the server to its original configuration if required. Since, depending on the amount of data involved, this process can be time consuming, you should take the appropriate steps to accommodate interruptions to production when performing a backup of any kind. Customers are expected to provide their own backup software and hardware for full system backups. Xerox Mobile Print Solution Data Backup / Restore A backup of data from the Xerox Mobile Print Solution is available through the Administrator UI. The Administration UI backup saves user data, job data, printers, and global settings. See Backup System Settings in this guide for information about using the backup feature built into the Xerox Mobile Print Solution software. See the Restore Utility section in this chapter for information about restoring Xerox Mobile Print Solution backups. Note Using the Restore Utility application will restore the Data folder in an unencrypted state if the contents of the Data folder were set to be encrypted by the operating system. Encryption of the Data folder is not supported over backup and restore.
Restore Utility
Restore Utility is not web-based software so you must either be present at or connected remotely to the solution server. You must also be logged on solution server with an account that has administrative privileges. The Restore Utility application can restore backups made by Backup System in the Administration tool. These backups contain the system settings and any user jobs active at the time of the backup. Note Licenses must be set up on the system where these files are being restored BEFORE the restore process is begun. Note If you plan on restoring the configuration settings to a different machine, you can only restore to a machine that has the same operating system as the machine where the backup was created or a forward migration from Windows Server 2003 to Windows Server 2008. Backward migration is not supported. 32-bit to 64-bit migration is not supported. 1. Click Start > All Programs > Xerox Mobile Print Solution > Restore Utility. The Restore window opens. 2. Click Browse. The Open window appears. 3. Browse to the location where the backup files are stored. The File name of any backup is in the form MobilePrintBackupYYYYMMDD_HHMMSS.zip where YYYY is the current
year, MM is the current month, DD is the current date, HH is the hour, MM is the minute, and SS is the second when the backup was made. 4. Select the backup file you want to restore and click Open. 5. Click Restore to proceed with the restore process. A Job Data Restored message is displayed once the data is copied back to the server. 6. Check the settings on the other tabs to ensure that the settings were restored correctly.
Licensing
When the Xerox Mobile Print Solution software was installed, a license file was generated and used at installation time. Additional licenses can be purchased to add Multifunction Printers (MFP) that you want to use with the Xerox Mobile Print Solution.
Ordering Additional Licenses

Xerox Analysts
To order additional licenses, follow the Customer instructions, shown below, for ordering additional licenses.
Customers
Customers can order additional licenses from Xerox through normal sales channels. 1. Contact your Xerox sales representative and indicate the number of licenses you would like to purchase. 2. A kit is sent that contains an activation key and instructions on how to use the activation key.
Installing Purchased Licenses

Once you have received the software activation keys for the purchased licenses, you need to visit the Software Activation Portal to create and download the license files. Note A license file can be generated on any machine that has Internet access. This procedure generates a license file that can be only used on the machine with the Ethernet adapter MAC address (Host ID) that is specified in the licensing process. The MAC address should not be a Wireless Device MAC address.
Generating License Files using SWAP

Important The Software Activation Portal is the preferred method of obtaining a license. A license file is generated using the Software Activation Portal (SWAP).
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You need the Software Activation Key, the MAC address (Host ID) of the Ethernet adapter connected to your network, and the serial number of the software. Note A license file can be generated on any machine that has Internet access. This procedure generates a license file that can only be used on the machine with the Ethernet adapter MAC address you specified in the licensing process. Move the license file to the machine where the solution software is being installed. 1. Log on to the Xerox Software Activation Portal at https://www.xeroxlicensing.xerox.com/activation 2. At the portal website, type the requested information. 3. At the Confirmation page verify the information you typed is correct. If you need to make a correction, click Back. If the information is correct, click Save and Download License File. The File Download window opens. 4. Click Save. The Save As window opens. Note Ensure you save the license file where you can locate it, such as on the server desktop. It is needed to install the software. 5. If you purchased additional licenses for the same hardware MAC address, serial number, and product, click Activate Another License and go to step 2 in this procedure. 6. If you have no further licenses to activate, close the browser window.
Requesting License Files over the Telephone for Customers who do not have Internet Access (Xerox Analysts Only)
A Xerox Analyst can call the Xerox License Center and request license files for a customer over the telephone. Important The Software Activation Portal is the preferred method of obtaining a license. 1. Call the Xerox License Center. Be ready with the MAC Address (Host ID) and serial number of the software. 2. After confirming the license purchase, the licenses will be emailed or made available as a download to the Xerox Analyst.
5-4
Installing the Purchased License Files

Once you have obtained the license files from the license purchase, they can be installed on the Xerox Mobile Print Solution server. Note The license files are cumulative. You only need to keep the final license file. The Xerox Mobile Print Solution server license includes a connection to one MFP. Adding a five-connection kit adds the licenses together to total six MFP connections. Your newest license file always includes all the previous licenses purchased 1. Copy the license files to the desktop of the Xerox Mobile Print Solution server. 2. On the server, click Start > All Programs > Xerox > Xerox Mobile Print Solution > License Utility. The License Upgrade window opens. 3. Click Browse and navigate to where the license files are located. Caution After you have used the license.dat file to license the software, save it in a safe location. If the MAC address for the server does not change this license.dat file can be used to restore the solution software. The license.lic file that was generated from license.dat should not be deleted, moved, edited, or have its permissions modified. Doing so will cause the administration portion of the software to become inaccessable. 4. Click Open. The License Upgrade window reappears with the path to the License date file indicated. 5. Click Upgrade. A dialog box opens to indicate that the license file has been upgraded. 6. Click OK. The License Upgrade window closes. 7. At the bottom of the Admin UI window, click License Entitlement. The License Entitlement window opens. Validate the number of licenses you have added.
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Removing the software

If you need to remove the Xerox Mobile Print Solution software, follow these general steps. 1. Back up the solution data prior to removing the software in the event you may want to restore the data at a later time. Use Backup System, available in the Administration tools Utilities area. This backup saves user data, job data, printers, and global settings. 2. Using the standard Windows software removal procedures, uninstall the following: a) Microsoft Office Small Business 2007 Note If the Xerox Mobile Print Solution software is removed, Microsoft Office must be removed since it is licensed for use only with the solution software. b) Xerox Mobile Print Solution Note A Xerox Mobile Print window may appear with a list of applications that should be closed. Click OK to automatically close the applications and proceed with the uninstall process. c) Xerox Mobile Print Solution Prerequisites d) Microsoft SQL Server 2008 and related programs 3. Open the printer control panel and remove the following printer drivers if present: a) Xerox_GPD_PCL b) Xerox_GPD_PS c) Xerox_GPD_XL 4. Restart the server to complete the removal process.
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Hints and Tips

Server Administration Pages
1. The Repair button in the Machines tab will reapply settings, enable the device and reload the Xerox Mobile Print Solution icon to the MFP screen. When the repair button does not resolve the issue, visit http://www.support.xerox.com/support/xerox-mobile-print-solution/support/ and search for your device or contact Xerox support via your local call center. 2. If you change the password or the email address that Xerox Mobile Print Solution is using, make sure you change it on the Xerox Mobile Print Solution Administration Properties tab as well. Ensure you change the email address on the Initial Screen Instructions as well. 3. Always use the Backup System function on the Utilities tab before upgrading your software.
Document Retention Policy

Printing from a Xerox EIP printer Only printed attachment(s) will be deleted when more than one attachment is included in an email. The email body and any unprinted attachment(s) will remain available to the user until the auto-delete threshold is met. The email body and any unprinted attachments will continue to be available for printing when only the email body is printed, until the auto-delete threshold is met. When all files attached to a message have been printed, the entire job will be deleted, including the email body, even if the email body was not printed. Printing from the Mobile Print Portal App When printing from the Mobile Print Portal app, documents will continue to be available for printing until the auto-delete threshold is met. The Mobile Print Portal app user has the ability to remove documents manually.
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Hints and Tips
6-2
Default Ports
A
Option non-configurable non-configurable
The following are the standard default ports used for many of the protocols listed below. Some port numbers are configurable in Mobile Print such as POP and IMAP ports. Others are non-configurable and cannot be changed. You may need to change those port numbers dependent on the server you are communicating to. Or, use the default ports if they cannot be changed. Any ports used will have to be unblocked in the firewall being used on the solution server.
Protocol Default Use Port Value Use
Web Communication Ports: HTTP HTTP/SSL 80 443 Hyper-Text Transfer Protocol. HTTP over SSL
Email Communication Ports: POP3 110 Post Office Protocol version 3, enables "standards-based" clients such as Outlook Express or Netscape Communicator to access the e-mail server. configurable
POP3/SSL IMAP
995 143
POP3 over SSL uses TCP port 995 to securely retrieve configurable encrypted email messages via POP3. Internet Message Access Protocol version 4, may be configurable used by "standards-based" clients such as Microsoft Outlook Express or Netscape Communicator to access the e-mail server. IMAP4 over SSL uses TCP port 993 to securely retrieve encrypted email messages via IMAP4. configurable
IMAP4/SSL Secure IMAP4
993 585
Originally used for IMAP4 protocol to receive configurable information from email servers. It is typically switched to 993. Some implementations of IMAP4 may still use port 585 to handle incoming messages. Simple Mail Transfer Protocol, is the foundation for configurable all e-mail transport in Exchange 2000. SMTP over SSL. TCP port 465 is reserved by common configurable industry practice for secure SMTP communication using the SSL protocol.
SMTP SMTP/SSL (Secure SMTP)
25 465
Printer/Printing Communication Ports: LPR 515 Fallback printing port if port 9100 not accessible. non-configurable
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Default Ports
(continued)
Protocol
Default Use Port Value 9100
Use
Option
AppSocket RAW or Windows TCPmon SNMP
Common communications port used for RAW printing.
non-configurable
161
Device configuration.
non-configurable
Mobile Print Internally used ports: Mobile Print 8086 Services Mobile Print 8802 DCE Mobile Print Admin Tool uses these ports to communicate to the Mobile Print Services Mobile Print uses this port to communicate to the Document Conversion Engine (DCE) non-configurable non-configurable
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Version 2.

5 September 2012 702P00915

Xerox Mobile Print Solution

2 Mobile Print Main Server Configuration...........................................2-1

Xerox Mobile Print Solution Configuration and System Administration Guide

4 Administration Tool User Interface Reference...............................4-1

Xerox Mobile Print Solution Configuration and System Administration Guide

Xerox Mobile Print Solution Configuration and System Administration Guide

6 Hints and Tips.............................................................................................6-1 A Default Ports...............................................................................................A-1

Xerox Mobile Print Solution Configuration and System Administration Guide

About the Xerox Mobile Print Solution

Xerox Mobile Print Solution Configuration and System Administration Guide

About the Xerox Mobile Print Solution

About the Document Conversion Engine (DCE) optional feature

Xerox Mobile Print Solution Configuration and System Administration Guide

Mobile Print Main Server Configuration

Accessing the User Interface

Mobile Print Main Server Configuration

Step 1. Information Gathering

Email Server Information

Xerox Mobile Print Solution Configuration and System Administration Guide

Mobile Print Main Server Configuration

Xerox Mobile Print Solution Configuration and System Administration Guide

Mobile Print Main Server Configuration

Multifunction Printer (MFP) Information Gathering Form

Access the Server Setup

Xerox Mobile Print Solution Configuration and System Administration Guide

Mobile Print Main Server Configuration

Server IP Address Option

About IPv4 and IPv6 Connections

What does this mean?

Incoming Mail Server

Xerox Mobile Print Solution Configuration and System Administration Guide

Mobile Print Main Server Configuration

Incoming Email Server Type

Incoming Mail Server

Override Default Port: Incoming Mail Server

Username and Password: Incoming Mail Server

Use Secure Connection

Mobile Print Main Server Configuration

Incoming Mail Server Authentication Mode

Receiving Email Address

Outgoing Mail Server (SMTP)

Outgoing Mail Server (SMTP)

Xerox Mobile Print Solution Configuration and System Administration Guide

Mobile Print Main Server Configuration

Override Default Port: Outgoing Mail Server

Username and Password: Outgoing Mail Server

Use Secure Connection

Outgoing Mail Server (SMTP) Authentication Mode

Xerox Mobile Print Solution Configuration and System Administration Guide

Mobile Print Main Server Configuration

From Email Address

Reply-to Email Address

Test Connection: Outgoing

Step 3. Initial Setup of Mobile Print App

Mobile Print Main Server Configuration

Print the Welcome Page for the Print Portal Application

Xerox Mobile Print Solution Configuration and System Administration Guide

Mobile Print Main Server Configuration

Add an Additional Printer Site for the Mobile App

Add a List of Printer Sites using the CSV Method

Xerox Mobile Print Solution Configuration and System Administration Guide

Mobile Print Main Server Configuration