CMU Academic Year: 20102011

HU 127HUMAN COMMUNICATION Lecturer: Norng Sokha

TAKE-HOME QUIZ 1 CHAPTER 1

I. Key Terms
A. Match each of the following key terms with its definition on the right.
1. Communication 2. Communication context 3. Feedback 4. Input 5. Messages 6. Semantic interference 7. Technical interference 8. Symbols 9. Human Communication 10. Channels A. is the process of creating a meaning between two or more people. B. occurs when the receiver does not attribute the same meaning to the signal that the sender does. C. refers to something regarded as representing something else. D. the return to you of behavior you have generated. E. the sharing of experience, and to some extent all living organism can be said to share experience. F. the situations in which communication occurs. G. the mediums that carry messages between communicators. H. all the stimuli, both past and present, that give us our information about the world. I. any type of verbal or nonverbal, conscious or unconscious communication. J. the factors that cause the receiver to perceive distortion in the intended information or stimuli.

B. Choose each of the following words or phrases in the box to fill in the appropriate gap. Organizational Interviewing public small group interpersonal mass communication
Communication Context It seems clear that human communication occurs in several kinds of situation. Seven different contexts seem to be widely agreed upon in the communication literature. The first communication is (1) It is the basic unit of communication. Although it may occur among three or more individuals in some special circumstances, our communication model depicts this context as occurring between two people. The second communication is (2) It is a communication between members of different cultures, which is a way of life developed and shared by a group of people and passed down from generation to generation. Third, (3) .. communication is often defined as a communication transaction that emphasizes questions and answers and is often targeted toward accomplishing a specific purposes. Fourth, (4) communication is -1-

intercultural

CMU Academic Year: 20102011

HU 127HUMAN COMMUNICATION Lecturer: Norng Sokha

defined as the process by which three or more members of a group exchange verbal and nonverbal messages in an attempt to influence one another. It occurs in churches, in social situations, in organization, and in therapeutic setting. Fifth, (5) . communication is often referred to public speaking. It occurs in public rather than in private places and is relatively formal as opposed to informal, unstructured communications. Sixth, (6) communication is defined as the flow of message within a network of interdependent relationships. Here we are concerned with the effectiveness of the individual communication and the role of communication in contributing to or detracting from the effective functioning of the total organization. The last context is (7) .. It involves communication that is mediated. The source of a message communicates through some print or electronic medium. This communication is the most formal and the most expensive. All in all, the seven contexts of communication have some unique characteristics, which share in common the process of creating a meaning between two or more people.

II. Multiple Choices Choose the best answer for each of the following questions.
1. Human communication today can be described A) as a continuation of a process which began with the Neanderthals. B) as a source of stress for workers who feel overloaded with too many messages. C) as encompassing activities which take up about 75% of a typical day. D) in all of the above ways. 2. Which of these statements is not a benefit of good communication skills mentioned in this chapter? A) guaranteed social success in all public settings. B) improved physical well-being. C) an enhanced definition of self. D) getting ahead on the job. 3. The Tubbs Communication model (figure 1.1) represents A) the distortion that takes place when too much interference occurs. B) a basic event: communication between two people. C) the problem that occurs when two communicators want to initiate messages simultaneously. D) the importance of listening skills in the communication process. 4. Which of the following aspects is part of the transactional view of communication? A) The reactions of the two communicators are usually oppositional; that is, as one becomes angrier the other becomes less angry. B) Both communicators change as a result of the communication. C) Verbal messages become more important than nonverbal ones. 5. Greeting someone by smiling and nodding your head is an example of A) an unintentional nonverbal message. B) an intentional verbal message. C) an unintentional verbal message. D) an intentional nonverbal message. 6. What do touch, newsletters, and radio have in common? A) They are all examples of interference. B They are all examples of feedback. C) They are all examples of channels of communication. -2-

CMU Academic Year: 20102011

HU 127HUMAN COMMUNICATION Lecturer: Norng Sokha

D) They are all examples of noise. 7. Which of these is an example of semantic interference? A) a room that is too hot B) a person with a strong accent C) a listener and a speaker who attribute different meanings to the same word D) physical object between two speakers which prevents them from seeing each other 8. Which of these functions is NOT performed by feedback? A) reinforcing behavior B) denying behavior C) extinguishing behavior D) informing the sender about how his message was received 9. To illustrate the fact that participants in human communication can never return to the point where they started, the most relevant variable is A) feedback. B) interference. C) time. D) input. 10. A number of people engaged in problem-solving or decision-making would be an example of A) organizational communication. B) public communication. C) small-group communication. D) intercultural communication. 11. Which of the following aspects does NOT describe mass communication? A) It is mediated. B) It is the most expensive form of communication. C) It is the most formal type of communication. D) It can easily be modified to adjust to audience feedback. 12. Researchers at Carnegie Mellon University who studied Internet use found that A) people developed new ways of coping with the overload of information. B) the Internet enabled people to function more efficiently in the workplace. C) psychological well-being declined with more frequent use. D) the less time people spent online, the less tension they experienced. 13. "Understanding" refers to A) accurate reception of the content of the message. B) an ability to interpret correctly both verbal and non-verbal feedback. C) the ability to receive messages despite interference. D) all of these. 14. "Phatic communication" refers to A) messages which serve to maintain human contact. B) communication with a goal of bringing pleasure. C) casual conversations which promote mutual well-being. D) all of these things. 15. Attitude influence A) is more important in two-person situations than in small group situations. B) always occurs when the message is understood. C) is equally important in all types of communication. D) is the opposite of social influence. 16. Human communication is unique because of our ability to create and use symbols. A) True B) False 17. Words themselves contain meaning. A) True -3-

CMU Academic Year: 20102011

HU 127HUMAN COMMUNICATION Lecturer: Norng Sokha

B) False 18. Unintentional verbal messages are usually more important than unintentional nonverbal messages. A) True B) False 19. Controlling nonverbal messages is easier than controlling verbal ones. A) True B) False 20. Communication between people of different classes is defined by Tubbs and Moss as organizational communication. A) True B) False 21. When the content of the message received is close to the message sent the process is termed effective communication. A) True B) False

III. Essay Questions

1. 2. 3. 4. 5. 6. 7. How does input influence a persons communication? What are the importance of human communication? Briefly explain each one. Explain the Model of Human communication. Name the four different types of messages. Explain each one briefly with a specific example. Discuss the influence of various kinds of feedback. What is interference? What are the types of interference? Briefly explain each one. What is effective communication? What are the five possible outcomes? Briefly explain each one with a specific example.

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