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SPECIAL REFRENCE TO:(IDBI FORTIS LIFE INSURANCE, ROYAPETTAH, CHENNAI) A PROJECT REPORT SUBMITTED TO THE SCHOOL OF MANAGEMENT SRM UNIVERSITY
In Partial fulfillment of the requirements for the award of the degree of Master of Business Administration Submitted By:RICHA SINGH REG. NO.- 35080492 Under The Guidance Of:Company Guide Mrs.S.Yogalakhmi D.Manager IDBI FORTIS Project Guide Mr. S.Arun Kumar A.Professor Faculty SCHOOL OF MANAGEMENT
BONAFIDE CERTIFICATE
Certified that this project titled "Customer Perception Towards WealthsurancePlan of IDBI FORTIS LTD. is a bonafide work of Richa Singh (Reg no:- 35080492) who carried out the research under my supervision. Certified further, that to the best of my knowledge the work reported here in does not from part of any other project or dissertation on the basis of which a degree or award was conferred on an earlier occasion on this or any other candidate.
Signature of HOD:
ACKNOWLEDGEMENT
I owe everything in my life to other. A person single headed can achieve nothing. In my attempt to do the project many people have graciously extend their guidance, advice and criticism to improve our work.
I wish to express my heartful thanks to our Dean Dr.Jayashree Suresh for providing infinite facilities and gave me an opportunity to do this project work to be successful.
I express my sincere thanks to my project internal guide S.Arun Kumar for his guidance and valuable suggestions, which made this project, a successful one. I express my heartful gratitude to IDBI FORTIS Life Insurance Company Ltd. for providing me the opportunity to undertake this project in their esteemed organization. My gratitude also extends to the staffs of departments whose words of encouragements kept the spirits high throughout the course of my project.
ABSTRACT
This project is a study about the customer awareness towards wealthsurance plan of IDBI FORTIS LTD.. The study helps to find new target groups, which may help the improvement in performance of the customer. Chi-squire test has been used as a statistical tool for the research which finds the relation between age and risk taken by the respondents, amount invested and risk taken and purpose of investment and the annual income. The findings have been that there is no significant relationship between the aforementioned hypotheses. There is also relation between the educational qualification of the respondents and the awareness towards Wealthsurance plans. The respondents are willing to take moderate risk while investing in Wealthsurance plans. The overall picture states most of the respondents doesn't have the complete knowledge about the equity market and the debt market. So the investor should be educated about the equity and debt market. The education qualification of the respondent plays a vital role while investing in Wealthsurance plans. And also the advisors should be provided with good training about the products before they meet the customers. There is also difficulty for the respondents to monitor the market regularly which many of the respondents are not willing to do. So the company should create awareness of Wealthsurance plans and winning the confidence of the customer.
LIST OF CONTENTS
Sl. No.
TITLE NAME
Page No.
CHAPTER I
Introduction Statement of Problem Objectives of the study Research methodology Limitations of the study Scope of the study Tools Of Analysis Company profile Industry profile Product profile Review Of Literature Analysis and interpretation Summary Of Findings Recommendations Conclusion Appendices Bibliography
1 4 5 6 8 9 10 11 13 14 21 22 43 44 45 46 51
CHAPTER II
CHAPTER III
3.0 3.1
CHAPTER IV
4.0 4.1
CHAPTER V
5.0
LIST OF TABLES
S.No 1. 2. 3. 4. 5. 6. 7. 8.
TITLE OF THE TABLE Age classification of the respondents Gender classification of the respondents Education qualification of the respondents Occupation of the respondents Annual income of the respondents Respondents awareness of the insurance companies Purpose of investment in insurance Willingness of the respondents to take the risk while investing in insurance Investment in other avenues by the respondents Awareness of thewealthsurance Plans of IDBI fortis life Source of informations about the wealthsurance Plans Investment in the wealthsurance Plans of IDBI fortis life Amount invested in wealthsurance plan of IDBI fortis life Satisfaction level with respect to the service provided by IDBI fortis Investment made in other companies Education of the respondents who made investment in wealthsurance Plans Annual income of the respondents who made investment in wealthsurance Plans
Page No. 22 23 24 25 26 27 28 29
30 31 32 33
13.
34
14.
35
15. 16.
36 37
17.
38
CHAPTER-1 INTRODUCTION
"Insurance" is basically a sharing device. The losses to assets resulting from natural
calamities like fire, flood, earthquake, accidents, etc., are met out of the common pool contributed by large number of persons who are exposed to similar risks. Thus contribution of many is used to pay the losses suffered by unfortunate few. However the basic principle is that loss should occur as a result of natural calamities or unexpected events which are beyond human control. Moreover the insured person should not make any gains out of insurance. It is natural to think of insurance of physical assets such as motor car insurance or fire insurance but often we forget that creator of all these assets is the human being whose efforts have gone a long way in building up the assets. In that sense, human life is a unique income-generating asset. Unlike the physical assets, which decrease in value with passage of time, the individual becomes more experienced and more matured as he advances in age. This raises his earning capacity. The purpose of life insurance is to protect the income of individual and provide financial security to his family, which is dependent on his income in the event of his premature death. The individual himself also needs financial security for the old age or on his becoming permanently disabled when his income will stop. Insurance also has an element of savings in certain plans.
Setting New Standards: The biggest benefit of liberalization has been to the customer, who now has a wide choice in terms of product range. As against the traditional endowment and money back policies Private insurance companies have come out with the latest version of market linked products available in the international markets and they are quite different from other conventional plans Market Link Plans provides for life insurance where the policy value at any time varies according to the value of the underlying assets at the time. Market link insurance plan is life insurance solution that provides the client with the benefits of protection and flexibility in investment. The investment decision is borne by the policy holder where by he may lose money and may not achieve his financial goals but has the potential of earning high returns which opportunity is not available under conventional policy .The value of the fund goes up and down based upon market conditions. It is a vehicle for small investors to participate and have the potential of gain from the equity markets. Market linked insurance plan is fundamentally different from with and without profit plans. Features of wealthsurance Plans: Wealthsurance plans distinguishes itself through the multiple benefits it provides to the customer the plan is a one stop solution providing 1. Life protection 2. Investment and savings 3. Flexibility 4. Transparency 5. Liquidity 6. Tax free return
In a falling interest rate scenario and boom experienced in the equity markets, insurance policies are becoming popular and favored by market savy and high networth individuals. Competition has spued the usage of technology in the insurance industry. While earlier obtaining the status of life insurance policy was a time consuming process, customers can now get their policy status and other information through call centers, interactive voice response systems and through the internet. The creation of the insurance Regulatory and Development Authority (IRDA) has helped customers vastly as the authority now specifies time limits for documentation and settlement of claims. The regulator has also made it mandatory for insurers to have a premium calculator on their website, which makes it easier for the customer to compare products across companies In the last three years of liberalization, promoters of private insurance companies have demonstrated their long-term commitment to the Indian market in the best way. more than investments by promoters in any other segment of the financial sector. The insurance industry has also played a significant role in mobilizing the savings of the individuals, providing cover against unforeseen contingencies and is investing these funds for economic development of the country. With only one fourth of the insurable population been provided insurance protection there is vast scope of growth for all the private companies in the future, as untapped potential is still very large. The total investment in private life insurance companies is now over Rs.3, 000 crore, which is much
STATEMENT OF PROBLEM IDBI FORTIS LTD. is the no 1 company among the private players. apart from other companies have come out with the latest version of insurance products available in international market, which are quiet different from other conventional plans. These plans have become very popular because of the transparency and the flexibility it offers to the client. In today's times, wealthsurance plan of IDBI FORTIS LTD. provides solutions for all the needs of a client like insurance planning, financial needs, financial planning for children's future and retirement plan. Despite having so many advantages the customer's perception towards these plans has been different. The company wants to find out how the customer feels about their wealthsurance plans and also about the service provided by them. The company also wants to find out the customer's perception towards the other companies in this industry.
Primary Objective: To find out the level of customer perception towards IDBI FORTIS Life Insurance wealthsurance plans. Secondary Objective: To find out, most preferred area of investment by the customer. To examine the problems faced by customers in terms of service. To study the preference of customers in terms of different players in the industry
HYPOTHESIS:Quite often a research hypothesis is a predictive statement, capable of being tested by scientific methods that relates and independent variable to some dependent variable. The following hypotheses were set in order to achieve the objectives.