RAKESH SINGH BISHT

E-Mail: rakeshbisht1024@gmail.com Passport No:H 2742294

Objective: To Challenge my technical skills as well as problem solving abilities for the growth of the organization and to learn new technologies to enhance my skills so that I can serve the industry better.

Phone No : 09811983080, 00919897994381

Key Competencies: Good relationship Management Skills across various People groups and Cohesive Team Player. Good written, Verbal communication skills. Ability to perform under a high pressure work environment Strong interpersonal skills Self Motivated and Goal Achievement

Total Work Experience (3.7 Years) Company: PC Solution India Pvt Ltd Designation: IT Service Desk Client: Quattro BPO
Duration: Feb 2013 to Till Date

Responsibility:

As a Service Desk Manage 1500+ Desktop, Laptop & Printer related Hardware and Software issue with

Different Vendors product like HP, Dell and Compaq. Customer complaints by logging Call via Phone & Mails with assigned Priorities and Followed end to end process to close the Call. Answering phone calls, recording incidents, providing resolution, escalating if necessary and closing request per the established SLA. All mails to be read thoroughly and replied to all the concerned in case of escalation. Obtain necessary information from users to adequately describe the request or problem reported and put it into the tracking tool. Generating the tickets and aligning the Engineer of Concerned Team to solve the issue encountered. Coordinating with engineer, as well as with user for the update of the call. Closing the ticket ID with the proper resolution method followed by engineer to troubleshoot the issue. Taking the user acknowledgement before closing the ticket ID. Check and generate the Shift report, Daily call report, Monthly call report Interacting with the Top label management for the critical issues encountered.

Install and configure Operating Systems: XP basic and XP pro, Windows Vista and

Windows 7
Knowledge In: Setting up Wireless NIC, Local and Network Printer Setting and Configuration. MS Outlook, Outlook Express Configuration, Backup and Restore Process.

Remote Management through Team Viewer, VNC Remote Desktop, & Net meeting to solve Windows and Software issue Installation.

2. IO-GLOBAL Pvt Ltd is Kabul with U.S Army Base.

Site: U.S Army Base.

Duration: March 2010 to Dec 2012 Months Experience as a Technical Customer Support Engineer.

Handling and maintenance of hardware, software related issues all Network of system Help users troubleshoot and solve technical problems. Desktop OS and Application Installation, configuration and troubleshooting LAN configuration and System managements

Academic Profile: Course/Class

College/School V.B.S Paurvanchal,University A.B.N, School, Roorkee K.V.Roorkee (U.A)

University/Board Paurvanchal,Unive rsity

U.P. Board U.A. Board

B.A 12th 10th

Year Passed 2011 2007 2005

%or Grade 52 % 63 % 59 %

Hobbies and Extra Curricular Activities Listen to music when I am getting bored with my work. Internet Surfing. Leading Events. Reading Books. Personal Information: Date of birth Father's name Marital status Languages Nationality Passport No

: 03 November 1984 : Late. P.S. Bisht : Unarried : English and Hindi : Indian : H 2742294

I hereby declare that all statements made in this application are true and complete to the best of my knowledge. Date: Place: New Delhi
(Rakesh

Singh Bisht)