Proposal to Serve Credit Information Bureau of Sri Lanka CRIB for System Implementation

NRI Financial Technologies India Pvt. Ltd. Globsyn Crystals, Tower 1, 6th Floor, loc! "P, #ector $, #alt La!e "lectronics Co%&le' (ol!ata )***+1, India www.NRIFinTech.co%

System Implementation for CRIB

Table Of Contents

TABLE OF CO TE TS !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! " !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! " " E#EC$TI%E S$&&AR'!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! ( ) CLIE T SPECIFIC RE*$IRE&E TS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! + ( ,ETAILS OF T-E %E ,OR!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! ". + OFFERI /S!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! ") 0 APPROAC-!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! "0 1 OT-ER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! "1

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" E2e3utive Summary

This Pro&osal has been &re&ared to serve to the #yste% I%&le%entation re,-ire%ent .or Credit In.or%ation -rea- o. #ri Lan!a / CRI 0e believe that o-r sol-tion will .acilitate CRI o&erations with a high degree o. a-to%ation while enabling e'ce&tion based %an-al interventions as necessary. The architect-re o. the sol-tion allows .or hori1ontal scaling to %eet .-t-re thro-gh&-t vol-%e re,-ire%ents and also ens-res a high degree o. ada&tability to inevitable reg-latory and &rocess changes. After readin4 t5ru t5e CRIB re6uirements7 8e RI FT 9 omura Resear35 Institute Finan3ial Te35nolo4ies Pvt ltd: to CRIB for t5is en4a4ement 8e 8ill use our In addition, NRI also &ro&oses to o..er its val-e adding services towards i%&le%entation and de&loy%ent s-&&ort, incl-ding integration and inter.ace develo&%ent, data %igration and conversion 2as re,-ired3 and any other related so.tware develo&%ent that %ay be re,-ired. 0e believe that -sing a co%bination o. o-r c-sto%i1able o-t4o.4the4bo' sol-tion, along with o-r val-e added services and s-&&ort tea%, NRI will be able to deliver the desired sol-tion in a cost e..ective .ashion, and also add val-e in s-&&orting the ban!5s IT sol-tion road%a& going .orward. 0e are grate.-l .or this o&&ort-nity. 0e wo-ld li!e to ass-re CRI that we will be &-tting -& o-r best e..ort to deliver the desired sol-tion and ens-re its s-ccess.-l i%&le%entation.

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) Client Spe3ifi3 Re6uirements

No. 1 Business Requirements Dynamic requirements to query and retrieve data. Vendor Response Various data can be retrieved by various level of users: 1) General user ; Can request for credit report. Once it is generated t e report are send to t e registered email id or it can be do!nloaded from screen "user as to pay for t is report) Can see t e information relating its prior queries "includes request made by t at customer or any member ) Can see all t e member !it ! ic t e consumer ave any contract !it t e contract details li#e status$ open date$ contract no. etc. %) &ember of an institution user: 'uery t e status of registration from t is member. (ee invalid registration data. )equest for credit report for multiple client*customer. 'uery to see t e credit report requests and t eir status. (ee and do!nload bills generated for t is member. 'uery bill payment istory and outstanding amounts if any. +) (ervice providing institution user: 'uery registration status for all members: 'uery report request status from all members. 'uery members$ offices$ users. 'uery bill generation status. 'uery bill payment istory and outstanding amount. ,istory of accessing t e application by any user.

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-o analy.e data and generate decision supporting analysis reports

-o summari.e t e credit!ort iness of t e consumer$ t is system analysis t e credit istory of t e consumer and assign a rating called credit score. - is can be used to decide t e credit!ort iness of t e consumer. )eports are generated by creditor category. - is can be used by central ban# or credit mar#et to assess t e credit ris# in eac sector. )eports are generated by collateral. - is can be used by central ban# or credit mar#et to assess t e credit ris# associated !it eac collateral.

/pplication !ould be -o access t e system$ t e member institution ave to accessed by member register t emselves in t is system. 0f all members in t e institutions t roug out t e country register in t e system$ all of t em !ill be allo!ed to country access t e application. Currently C)02 as over - e system is able to andle t is muc concurrent user and 1333 concurrent users. more "depending on t e configuration). "- is is estimated to be increased to 4333 !it in t e ne5t t ree years.) Centrali.ed 0- operations bac#ed by a real time data replication in a disaster recovery site*mode - e data are replicated in a bac#up server locations in real time basis. - e application !ill continue its service !it .ero do!ntime in case of disaster. 0n order to ensure continuous business operation.

Main Functional Requirements No 6.1 Module/Main Functional Area 7ile formats to collect information from various data sources suc as 2an#s$ financial institutions$ &icro 7inance institutions$ 8tility providers$ 0nsurance providers$ )etailers etc Vendor Response C(V$ 7i5ed 9engt te5t$ :ipe*tab delimited. Our system supports different file formats and is totally configurable.

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6.%

6.+

&ec anism to interface*integrate !it ot er sources suc as Department of )egistration of :ersons * Department of )egistrar of Companies * Department of ;lections * )egistrar of &otor Ve icles * (ecured -ransactions )egister. < en t e credit data !ill be received for t e Data validation first time for any consumer*debtor $debtor$ t at data !ill be validated !it ot er sources "as prescribed by t e user). /nd going for!ard ne5t on!ard t e data !ill be validated !it t e system data. Online monitoring system to manage (ervice providing user can see credit data data collection$ loading and updating registration status$ report request data$ audit !it online alerts$ mails $ )eport logs reports$ access logs. and &0( )eports etc. Data Dissemination - e system generates various information li#e credit report$ report by creditor segment$ and report by collateral$ credit score to support assessing credit ris#. - is information are generated based on t e user>s request. - e credit reports can be accessed in + !ays. Different !ays "Configurable) 0t can be requested t roug !eb screen$ or t oug ot er application or t roug batc for bul# request. General public can request for is* er o!n credit report. Once generated t e report can be do!nloaded from t e screen or can be mailed to registered mail id. - e user can see all t e requests and t e reports requested by im* er. Credit )eport Credit (core )eport by creditor segments )eport by collateral. /udit )eports

6.1

=.1

Different access met ods <eb ? /ccess ,ost@to@,ost ? 2atc ? processing Online access for general public to t eir o!n credit report

=.%

=.+

=.1 A

Different type of information services suc as credit reports$ credit scores targeting different segments suc as ban#s and financial institutions$ micro finance institutions$ utility providers$ insurance providers$ retailers regulator$ courts etc. &onitoring of data dissemination suc as &0(*statistical *audit reports and /lerts. :roduct &anagement

Our solution is ig ly configurable$ it can be configured based on t e requirements.

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A.1 C C.1

:roduct configuration and pricing Data &anagement and Dispute ,andling Dispute andling !or#flo! for users suc as general public$ bureau users ;tc &anaging data corrections "(ingle * 2ul#) suc as credit facility details$ borro!er profile etc. 0nstitution and 8ser &anagement

BBB Don>t #no! BBB Don>t #no! BBB Don>t #no!

C.%

BBB Don>t #no!

13

&ember institution$ member institution office and t e user !ill be managed by t e service providing enterprise user.

13.1

Online registration and management of &ember institution$ member institution office and t e user !ill be managed by t e service member institutions$ bureau providing enterprise user and t at is t roug subscribers and users from various online only. segments suc as ban#s$ financial institutions$ micro finance institutions$ utility providers$ insurance providers$ retailers etc Online registration and management of General public user can register by t emselves only if t ey ave any istory in t e system and users of general public for bureau at least one of mobile no or email id is (ervices registered in t e system. management of internal "administration) users - is user !ill ave access to all operations of t is system including member$ office$ and member user management.

13.%

13.+

11

Value /dded :roducts

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11.1

Value added products and services covering all stages of customer life cycle management suc as credit scoring$ portfolio monitoring system$ fraud prevention$ advanced alert system etc.

11.%

Customi.ed product and services targeting different segments of t e credit mar#et suc as utility providers$ insurance providers$ retailers etc. 2illing and /ccounting 2ills !ill be generated for members on a periodic basis based on t e agreement !it t e members. - e status of payment of t e bill !ill be maintained in t e system.

1%

1%.1

,andling of periodic invoicing online 2ills are generated on a periodic basis on t e predefined date. Once t e bill is generated$ it !ill be sent to t e member. - e member user can see*do!nload any bill t at belong to t at member. 0ntegration !it accounting system - e bill payment istory and t e outstanding amounts are maintained in t e system. - e service providing user can see t e status of payments and outstanding of all members. &ember user can monitor its o!n payment and outstanding.

1%.%

1%.+

&onitoring of billing and accounting suc as &0($ alerts etc.

1+ 1+.1 1+.%

(ecured -ransactions )egister (ecured :arty )egistration D &anagement )egistration$ &aintenance "amendments$ Continuations and terminations) of pledged Collaterals$ Debtors$ (ecured parties. (earc ing for pledges based on #ey identifiers

1+.+

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1+.1 1+.4

/dministration D configuration management 0nter module* service * system integration " core business system * /ccounting system integration ) :roduce Eotices and compre ensive &0( reports ardware S!stems Vendor Response

1+.6

Integration with Software and No 11.1 11.% 11.+ 11.1 11.4 "ther s!stems

Online :ayment Gate!ays ;mail (ystem &obile (&( Gate!ays ,and eld devices "specification of t e and eld to be provided) (ecured -ransactions )egister "applicable if t e vendor is unable to provide t e functions of t e (ecured -ransactions )egister !it in t e core application). /n accounting pac#age

11.6

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# No 1

$etails of the Vendor $etails of Ser%ice &ro%ider Eame and address of t e Vendor. Vendor Response E)0 7inancial -ec nologies 0ndia :vt. 9td. Globsyn Crystals$ -o!er 1$ 6t 7loor$ 2loc# ;:$ (ector V$ (alt 9a#e ;lectronics Comple5 Fol#ata =333C1$ 0ndia Eomura )esearc 0nstitute@ =$=33 Eomura )esearc 0nstitute 7inancial -ec nologies@ +43 "based out of Fol#ata$ 0ndia office)

% + 1

Vision$ &ission (tatements Eumber of years in operation. (i.e of t e company in terms of t e number of people

9ist of certifications*a!ards on t e products offered

+.1 Details of t e Consultants No Area of )ist of '(pertise Business $omains Num*er of +ears, '(perience in -he $esignated Area I- product/ module/ Implementatio n Area handled &rofessional .ertifications "*tained. +ou ma! attach copies of the same

+.% Customer -estimonials No .ustomer name/ address and the details of the contact person )ist of products and modules implemented +ear of .omments implementation

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+.+ (ales )evenue and :rofit No 2 6 $etails -otal )evenue "8(D) "&ay include services ot er t an 0- related) :rofit before ta5 "8(D) 0121 0122 +%6$+%A +A$1%6 0120 ++4$441 1+$14+ 012#3pr o4ected5 +6+$A33 11$333

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"fferings

1.1 Details of :roducts Offered No Name of &roduct &roduct $escription 3list of product acti%ities5

1.% -raining No 1 -raining Requirement &et od of training available "e.g.$ one@to@ one$ classroom$ -rain@t e@trainer$ etc.) Vendor Response 0nitial trainings !ill be conducted over t e !eb using collaborating tools li#e <eb;5. - e trainings !ill be concluded in face@to@face sessions !it t e users at mutually convenient locations. /ll trainings !ill be based on t e user manuals t at !ill be provided !it our /pplication. /dditional training materials !ill be provided as and ! en required. E)0 7- !ill provide training for an agreed upon fi5ed duration only. % /bility to transfer #no!ledge to C)02 0personnel in order for t em to provide 1st level support to system users. E)0 7- !ill provide proper user manuals of t e application and also$ give user training for application operation. / team !ill be provided for t e support of t e application. (upport @ - is !ill cover issue resolution and ans!ering questions on system functions. )e%el 2 support !ill be provided by local (rilan#an partner of E)0 in (rilan#a. )e%el 0 support !ill be provided by E)0 7- from Fol#ata$ 0ndia. <e organi.e separate training sessions on belo! : 1.:roduct 7unctionality -raining for ;nd@8sers %.:roduct /dministration and -ec nical -raining for (ystem /dministrators 7or 8sers$ !e conduct a compre ensive training on our application covering all t e modules. "Details provided in t e -ec nical :roposal 7or (ystem /dministrators$ !e !ill train t em about t e various application configurations.

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1.+ (upport No 1 Support Required Details of t e approac $ escalation etc. of t e support provided. &roduct .apa*ilities :rioriti.ation of (upport calls G 1st level of call !ill go to our local partner in (rilan#a; t ey !ill try to resolve t e query$ in case if it>s not solved it !ill be routed to E)0 7- employees in Fol#ata. " detailed level of escalation matri5 and issue resolution is provided under section 1 of t e -ec nical document) 9evel 1 (upport G -a#en care by local (rilan#an partner of E)0 and !ill be responsible for providing immediate support on demand of t e users. 9evel % (upport G -a#en care by E)0 7- 0ndia from its Fol#ata centre and !ill andle all bug fi5es and c anges in t e code. -elep one (upport G -o be provided by our 9ocal 0- partner ,ours of (upport G <e !ill provide %1 ours support :rioriti.ation of (upport calls G 1st level of call !ill go to our local partner in (rilan#a; t ey !ill try to resolve t e query$ in case if it>s not solved it !ill be routed to E)0 7- employees in Fol#ata. " detailed level of escalation matri5 and issue resolution is provided under section 1 of t e -ec nical document) + ,ours of support available "t is s ould cover t e actual support$ and not only t e response time for a support request) 0nitial guidance to users !it t e elp of local partner "for first +3 days) &onitoring day to day user action items and troubles oot ! en required "for first C3 days) 9% support "as mentioned in (upport and &aintenance contract)

-ype of support available "e.g.$ 1st$ %nd$ +rd level support).

1.1 Documentation No $ocumentation &ro%ided &urpose of the $ocument

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8ser manuals$ (O:

:aper based CD@)O& Online

;5tensive 8ser &anuals ! ic includes (tandard operating procedures$ detailed e5planation on 2usiness and /pplication concepts. /nd also !e provide customi.ation documents "if any ne! feature is added to t e e5isting system) - ese includes$ include data flo! diagrams$ entity flo! diagrams$ program narratives and file*table layouts also t ere is an on@line elp documentation on user$ tec nical and implementation documentation

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Approach

4.1 0mplementation Details No 1 Implementation $etails 9ist of main activities to be performed during implementation for eac relevant product offered - e activities involved !it training and support - e proHect deliverables /ctivities to facilitate t e C)02 in data migration "e.g.$ provide data cleansing services$ etc.) Vendor Response 0nitial guidance to users !it t e elp of local partner "for first +3 days) &onitoring day to day user action items and troubles oot ! en required "for first C3 days) 9% support "as mentioned in (upport and &aintenance contract

% + 1

-o accomplis t is$ E)0 !ill require support to t e fullest e5tent possible from t e members of C)02 or its system implementers to understand t e current system and its data model. Guidelines !ill be provided to t e members so t at t ey are able to migrate and e5isting data and validate t e same post migration. - is can also be provided as a service outside t e fi5ed price scope of t is proposal. -ransaction data migration !ill be offered to t e bro#er members as a service t at is not !it in t e scope of t e proposal. - is activity$ if assigned !ill be e5ecuted in parallel to t e development process

Details of t e licensing strategy employed "concurrent$ named user$ etc.)

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6.1 Confidentiality Details No 1 .onfidentialit! Requirements &aintain ig confidentiality of t e acquired information "(uc as information related to business$ facilities$ customers$ etc.) from t e C)02 /bility to enforce confidentiality even after t e implementation proHect is completed /bility to sign a Eon@Disclosure agreement prior to submission of t e )7: Vendor Response E)0 7- 0ndia agrees and stipulates t at t e provision of t is agreement are fair and reasonably necessary for t e protection of t is business and ot er protectable business of t e company.

E)0 7- 0ndia is ready to sign a Eon@Disclosure agreement prior to submission of t e )7:.

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