CURRICULUM VITAE

Shiv kumar
: +918901185822 +919910961969 Mail ID:Shiv.vishvakarma@gmail.com Objective To be associated with an organization where I can utilize my technical learning in Productive and efficient manner. I want to have a challenging career in the field of Computer Hardware & networking. An esteemed organization with enough scope for growth and learning. Technical Skill Operating Systems

Windows 2008 Server, Windows 2003 Server, Windows 7 and XP .

Server Applications

Active Directory, DHCP Server, WDS, File Server, MacAfee Server, Application Server, Symantec Backup Exec.

Networking

TCP/IP, DHCP, DNS, VLAN, Wireless Connectivity.

Mailing

IBM Lotus Notes,Microsoft Outlook, Outlook Express, Live Mial.

Support Tools

MS Office 2010, MacAfee Virus Scan. Remote desktop connection, Net Meeting, Team viewer, VNC etc.

Hardware

All Models of HP, Compaq, Acer Computers & Notebooks, Printers, Desktop & Laptop troubleshooting Including H/W part, Replacement. Software Installation & Troubleshooting.

Professional Experience ( 3 Year- 6 Month)

1. Company: IFFCO TOKIO GENERAL INSURENCE (Presently, I am working as Senior Desktop Engineer- L2 (26th April 2013 to till Date) in this Site is undergoing of WIPRO InfoTech Ltd. I have been working there on behalf of (Prograssive infovision Pvt. Ltd.)
Job Responsiblity :

Handling day to day technical queries & provides technical support to clients. Join all Desktop & Laptop in Domain & Provide Users right on Share Drives. Managed user accounts, groups and controlling access rights using Active Directory. Installation, Configuration Windows XP / Windows Vista / Windows7 / Windows 2k3 & 2k8 Server OS. Installation and Configuration of Outlook Express and Ms Outlook, Application Software. Provided First level support on Microsoft Office Communicator 2007 based problems. Responsible for Assembling of All types of PCs Compatible Software Installation. Troubleshoot problems of Hardware, Software, Driver & Devices Installation Configuration & Maintain Local & Network Printer/Scanners etc. Installation Configuration & Maintain various Network cards, Modems IP Address & LAN services.
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 Anti-Virus security using MacAfee, Diagnosing & rectifying any Virus Problems using Anti-Virus tools. Call logging of hardware issues, vendor as well as company e-helpline and take follow up to the vendor and update along with the e-helpline as well. 2. Company: Evision Infotech Pvt Ltd Profile: Desktop Support Engineer Duration: 3rd June 2012 to 30th March 2013

Job Responsiblity :

Handled Desktop, Laptop of HP, Compaq. Printers of, Epson HP Models. Installation, Configuration Windows XP /Vista/Windows7 & Compatible, Software Installation. Troubleshoot problems of Driver & Devices. Configuration IP Address and LAN services maintaining. Installation and Configuration of Outlook Express and Ms Outlook /Application Software. Diagnosing and rectifying any Virus Problems using Anti-Virus tools. Installation and Configuration of Local & Network Printer/Scanners etc.

Educational Qualification B-Tech from KUK. University, Kurukshetra 12th Passed From H.B.S.E. 10th Passed From H.B.S.E. Personal Details Fathers Name Permanent Address Marital Status Date of Birth Hobbies Strength Team Work Flexibility Good Communication Skills Ability to learn and adapt to new work culture Positive Attitude : : : : : Sh. Munni Lal Tele-Phone exchange near sukhdev nagar near Busstand Panipat Single 12-03-1989 Playing Cricket and listening to music

Declaration

I hereby declared that all the above written particulars and details are true to the best of my knowledge and belief, can be proven, whenever required.

Place: Date: Shiv Kumar

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