You receive a "Cannot load Word for Windows 6.

0 files" error message when you try to open a "What's 12/21/2012 new in Quicke
Upgrade your Internet Experience Don't show me this again

United States Change | All Microsoft Sites Microsoft Support

Support Home Solution Centers Advanced Search Buy products Article ID: 870883 - Last Review: February 17, 2007 - Revision: 3.7

You receive a "Cannot load Word for Windows 6.0 files" error message when you try to open a "What's new in Quicken" file on a computer that is running Windows XP Service Pack 2, Windows XP Tablet PC Edition 2005, or Windows Server 2003 Service Pack 1
View products that this article applies to. This article applies to a different version of W indows than the one you are using. Content in this article may not be relevant to you. Visit the W indows XP Solution Center Important This article contains information that shows you how to help lower security settings or how to turn off security features on a computer. Y ou can make these changes to work around a specific problem. Before you make these changes, we recommend that you evaluate the risks that are associated with implementing this workaround in your particular environment. If you implement this workaround, take any appropriate additional steps to help protect your system.

On This Page
Expand all | Collapse all

SYMPTOMS
Y our computer is running Microsoft W indows XP Service Pack 2 (SP2), Microsoft W indows XP Tablet PC Edition 2005, or Microsoft W indows Server 2003 Service Pack 1 (SP1). After you install Intuit Quicken 2003 Premier Home and Business or Intuit Quicken 2004 Premier Home and Business, you may receive an error message that is similar to the following: Cannot load W ord for W indows 6.0 files This problem occurs when you try to open the "W hat's new in Quicken 2003 Premier Home and Business" file or the "W hat's new in Quicken 2004 Premier Home and Business" file. Back to the top

CAUSE
This problem occurs because W ordPad's Rich Text Format (RTF) converters are disabled in W indows XP SP2, W indows XP Tablet PC Edition 2005, and W indows Server 2003 SP1. Therefore, .doc and .wri files that require an RTF converter cannot be opened by using W ordPad. W hen Microsoft Office is not installed, W ordPad is set to automatically open .rtf files.

file:///D:/Doc%27s/E-Books/You%20receive%20a%20Cannot%20load%20Word%20for%20Windows%206_0.htm 1/3

You receive a "Cannot load Word for Windows 6.0 files" error message when you try to open a "What's 12/21/2012 new in Quicke
However, because the RTF converters are disabled, W ordPad cannot convert .rtf files. After you install Microsoft Office W ord, W ord is set to automatically open .doc and .rtf files. W ord also has a built-in RTF converter that W ord uses to convert .rtf files. However, W ordPad remains the default program for .wri files. Files that use the .wri extension must be manually opened in W ord. Back to the top

WORKAROUND
To work around this problem, use one of the following methods. Back to the top

Get Help Now

Contact a support professional by E-mail, Online, or Phone

Method 1: Use a word-processing program to open the file

Use a word-processing program to manually open the file. For example, use Microsoft Office W ord. W ord is included in Microsoft Office. To download a free trial version of Microsoft Office, visit the following Microsoft W eb site: Back to the top

Article Translations
Arabic

Related Support Centers

Method 2: Modify the registry

W indows Server 2003 Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Page Tools Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. Print this page For more information about how to back up and restore the registry, click the following E-mail this page article number to view the article in the Microsoft Knowledge Base: 322756 (http://support.microsoft.com/kb/322756/ ) How to back up and restore the registry in W indows Warning This workaround may make your computer or your network more vulnerable to attack by malicious users or by malicious software such as viruses. W e do not recommend this workaround but are providing this information so that you can implement this workaround at your own discretion. Use this workaround at your own risk. On a W indows XP SP2-based computer, you can add an EnableLegacyConverters registry entry that has a DW ORD value of 1. To do this, follow these steps. 1. Click Start, click Run , type regedit, and then click OK . 2. Locate the following registry subkey: HKEY _CURRENT_USER\Software\Microsoft\W indows\CurrentVersion\Applets\W ordpad 3. Right-click Wordpad , point to New , and then click DWORD Value . 4. Type EnableLegacyConverters, and then press ENTER to name the new entry. 5. Right-click EnableLegacyConverters, and then click Modify. 6. In the Value data box, type 1, and then click OK . W hen you double-click the .rtf file that you are trying to open, W ordPad starts. After you have finished using the RTF converter, we recommend that you turn off the EnableLegacyConverters registry entry. To do this, follow these steps: 1. In Registry Editor, right-click EnableLegacyConverters, and then click Modify. 2. In the Value data box, type 0 to turn off the .rtf conversion, and then click OK . 3. Quit Registry Editor. Back to the top

REFERENCES
For more information about programs that are affected by the changes in Rich Text Format, click the following article number to view the article in the Microsoft Knowledge Base: 886264 (http://support.microsoft.com/kb/886264/ ) Programs that may experience a change in behavior after you install W indows XP Service Pack 2 For more information about this behavior, click the following article number to view the article in the Microsoft Knowledge Base: 883090 (http://support.microsoft.com/kb/883090/ ) Error message when you open a document file in W indows XP Service Pack 2 Back to the top

MORE INFORMATION
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products. Back to the top

file:///D:/Doc%27s/E-Books/You%20receive%20a%20Cannot%20load%20Word%20for%20Windows%206_0.htm 2/3

You receive a "Cannot load Word for Windows 6.0 files" error message when you try to open a "What's 12/21/2012 new in Quicke
APPLIES TO

Microsoft W indows Server 2003 Service Pack 1, when used with: Microsoft W indows Server 2003, Datacenter Edition (32-bit x86) Microsoft W indows Server 2003, Enterprise Edition (32-bit x86) Microsoft W indows Server 2003, Standard Edition (32-bit x86) Microsoft W indows Server 2003, W eb Edition Microsoft W indows XP Professional Service Pack 2 (SP2) Back to the top
Keywords:

kbprb KB870883

Back to the top

Get Help Now

Contact a support professional by E-mail, Online, or Phone Microsoft Support Feedback | Services Agreement Contact Us | Terms of Use | Trademarks | Privacy Statement 2010 Microsoft

file:///D:/Doc%27s/E-Books/You%20receive%20a%20Cannot%20load%20Word%20for%20Windows%206_0.htm 3/3