The Only Case Study Led eLearning Event in Australia

T h e eL e ar nin g In d u s tr y A s s o ciatio n o f Vic t o r ia and A r k G r o u p A u s tralia p r e s e n t:

The Australian eL earning

Congress 2014

11-13 February 2014: Rydges Melbourne, Victoria

Create a real classroom in the virtual world Quality control and evaluation Learning Analytics Multi-Device eLearning 70/20/10 principles Activity Based Working 2014: Where are we now? Gamification

Now is the time to look back Unravel the present and see what lies ahead
McDonalds Australia Department of Human Services Australian Broadcasting Corporation (ABC) NSW Department of Education and Communities The University of Sydney Telstra The Royal Childrens Hospital Education Institute Australian Bureau of Statistics Medibank Private Charles Sturt University PwC Australian Institute of Management Peoplebank Wesfarmers Insurance American Express Kineo Congress Partner The Futures Report: Comprehend the real, clear picture of what lies ahead, where to from here? The Discovery Report: Unravel the latest, relevant & current trends, understand the present dynamics at play. What is the scope of your innovation, is the time ripe for it? The Progression Report: Dynamic perspectives offering a peak into the journey so far

For the FIRST time, when you join the congress you will automatically receive: A free 6 month Corporate Membership to The eLearning Industry Association of Victoria And the many tangible benefits for you and your company that come along with being a member - see inside for more details

Partners

w w w . a r k g r o u p a u s t r a l i a . c o m . a u

DAY ONE - Tuesday, 11 February 2014

8:30 9:00 Registration and refreshments Chairperson's opening remarks Simon Hann, President, eLearning Industry Association of Victoria and CEO, Deakin Prime A glorious eLearning past where are we now? 9:15 10:00 Winner of 2013 eLearning Excellence Awards K-12 Sector Award Case Study: Create Explore Learn at The Royal Childrens Hospital Glenda Strong, Executive Director, The Royal Childrens Hospital Education Institute Implementing Rapid eLearning Content: ABC Case Study
ABC have introduced a rapid e-learning tool and moved away from using their LMS native content development tools. While the process of content development hasnt changed much, the outcomes have. This presentation will outline the impacts to the learning team, subject matter experts and staff.

2:15

Implementing a new Global LMS The Players, The Pitfalls and Tips for success: A Case Study
What do you do when you want your LMS to do more, allow a global roll out and in different languages, or when you desire a way to show ROI on the massive investment? Apart from this unique case study of rolling out a global LMS which included a mystery shopping integration element from a third party system to give leaning metrics and ROI, Gareth will also show an example of how a learning intervention can be measured by its impact on a business.

THE PROGRESSION REPORT

3:00 3:15

Unique global roll out across 50 countries and in 10 different languages

Gareth George, Learning and Performance Manager, American Express

Afternoon refreshments and networking Changing the way Retail Induction is Delivered: A Telstra Case Study
The Telstra Retail Induction Program (TRIP) is a next generation retail induction experience that aims to increase the sales and service competencies of new consultants by training them in a more efficient, engaging and meaningful way. Telstra achieved a 45% increase in customer advocacy, 35% improvement in speed to competency, 65% improvement in staff retention, over 70% reduction in costs associated in training a new starter and reduced training labour hours by 85% per year.

10:45

Future proof your content mobiles, updating your LMS & Tin Can API

Melanie Worrall, Instructional Designer, ABC

Morning refreshments and networking

Breathing through the challenges: 60% flexible workforce requiring 3 weeks classroom based training Designed an App that supports creative challenges and a sense of discovery rather than forced learning

We now move onto a burst of practical and innovative case studies What are the latest trends, the exciting learnings, the new innovations? 11:00 Activity Based Working (ABW) Induction Tablet Tour: A Medibank Case Study
Is your company moving to Activity Based Working? Learn how an innovative and interactive Choose your own Adventure style Induction Tour was developed for the tablet device and discover the challenges faced in changing employees hearts and minds over to the new way of working at Medibank.

THE DISCOVERY REPORT

Wayne Mott, OD Learning Manager, Telstra

4:00 Employing the right tools to leverage the learning experience: A Wesfarmers Case Study

Learn how the ABW environment, employee behaviours and their decisions are simulated on the Induction Tour with Check-Ins at work settings and dealing with real life interruptions. 4:45

One of the many ways Wesfarmers Insurance looks to grow and develop its people is through their competency and career pathways framework. This adopts an innovative and structured approach to eLearning and competency acquisition with both employee and customer at its core.

The three Es in learning: educate, efficiency and empower Effective eLearning as a solution in capability development and speed to competency

11:45

Con Ongarezos, Training Consultant, Medibank Private

Scenario based Learning: An Australian Institute of Management Case Study
A key Government department adopted Idrias simulation learning after recognising the limitations of its paper based assessment of skills. Idria developed a project management learning simulation incorporating online and interactive classroom activity to achieve faster learning times and higher satisfaction ratings.

Nyrissa Jones, Learning & Development Manager, Wesfarmers Insurance

Implementation of Effective Online Learning at the Study Group The tools and technologies that form part of the online learning infrastructure Effectively integrating learning management, content management, plagiarism detection, ePortfolios and virtual classrooms Fostering engaging, collaborative learning experiences for students

How best to create a scenario or simulation activity

Tony Gleeson, CEO (Victoria & Tasmania), Australian Institute of Management

(Let us know if you have any special dietary requirements 2 weeks prior to the forum)

12:30 Networking lunch 1:30

5:30

Grant Beevers, Head of Learning Technologies Australasia, Study Group Australasia

Chairpersons closing remarks and end of day one

ABS e-Learning: Kicking Goals with a Small Team Developing an efficient, effective and repeatable process for module creation and quality control and evaluation an end to end approach

Tony Ross-McNair, Design and Infrastructure Team Member, Australian Bureau of Statistics

DAY TWo - Wednesday, 12 February 2014

8:30 Registration and refreshments 12:15 Learning Analytics in an Era of Digitisation Principles of learning analytics Lessons learned and Future Developments

THE FUTURES REPORT

Now that we know the current trends, the emerging technologies, the revisited strategies, how long can we comfortably remain there? A fresh perspective and case studies that will set you apart as you move into the new era of eLearning Chairperson's opening remarks Simon Hann, President, eLearning Industry Association of Victoria and CEO, Deakin Prime 2014: Where are we now? The changing face of eLearning 10:00 Unlearn to make room for innovation Whats on its way out, what needs to be embraced

Philip Uys, Director, Strategic Learning and Teaching Innovation and Simon Welsh, Senior Learning Analytics Officer, Charles Sturt University

9:00

1:00 Networking lunch 2:00

(Let us know if you have any special dietary requirements 2 weeks prior to the forum)

9:15

McDonalds Australia Case Study: Bite sized eLearning

We have less time, but need more information to do our jobs, so how do we give people the essential information and adequate training to hit the floor running? When consistency of operations is key we need to deliver training that is accessible and effective for all types of employees.

Cheryle Walker, Digital & Future Learning Strategist

Multi-Device eLearning: A Kineo Case Study
Are you challenged by creating a single eLearning program that runs effectively across multiple devices? Do you currently create different eLearning versions or apps for different devices? This case study focuses on how Kineo solved these issues by applying responsive web design principles to eLearning.

2:45

The benefits and challenges of designing training with a short shelf life When are mobile technologies appropriate for our learners?

Sylvia Davis, Measurement and Deployment Consultant, McDonalds Australia

Blended Learning: A Peoplebank Case Study Social media approaches Determining what should be online, and what face to face

10:30 10:45

The three ways that responsive design will impact learning design 3:30 3:45

Souraya Khoury, eLearning Solutions Manager, Kineo Morning refreshments and networking Gamification in action: Increasing engagement & improving results Delivering gamification in e-learning Lessons and examples from successful gamification initiatives

Natalie Goldman, National Learning and Development Manager, Peoplebank

Afternoon refreshments and networking Building real relationships in the Virtual Classroom Strategies that create a real classroom in the virtual world Effective communication technologies

Alex Klat-Smith, Director & Lead Facilitator (PwCs The Difference), Kristian Kish, Senior Manager (Strategy & Customer), PwC Australia
Looking at old problems with new eyes; Building the case for eLearning in relation to Compliance Training
Mark will talk about his involvement in jumping in, boots and all to design, develop and produce and eLearning module for a key policy initiative for child protection workers.

11:30

4:30

Sabreena Taylor, School Planning and Performance Advisor, NSW Department of Education and Communities
Panel Discussion: eLearning platforms Rapid Authoring Tools Emerging technologies and tools

Working smarter not harder in relation to compliance training

Mark Tanti, Senior Advisor in Corporate Services Group, Department of Human Services
5:30

Gareth George, Learning and Performance Manager, American Express Stephen King, eLearning Manager, The University of Sydney Wendy Palmer, Head of Digital Learning, Deakin Prime
Chairpersons closing remarks and end of congress

Au s t r a l i a n e L earning C o n g r e s s 2 0 1 4
The Australian eLearning Congress 2014 will be the most significant eLearning event to happen in 2014. Leading organisations and thinkers across Australia come together to evaluate the past, while examining myriad innovations and possibilities that the future presents. The congress will take you through a whole expanse of eLearning, offering a peak into the journey so far through a Progression Report, foraying into the latest relevant current trends with a Discovery Report, and thereby enable each attendee comprehend the real, clear picture of what is ahead through a Futures Report.

PrEsENtEd by ThE eLEarNiNg PlaygrouNd POST- Congress WORKSHOPS: Thursday, 13 February 2014

A
About the workshop:

Change happens. Be ready.

Registration: 8.30 am Workshop time: 9.00 am - 12.00pm Facilitator: Martin Brown, Senior Partner - eLearning Development, Learning Makers

The eLearning world is buzzing with all sorts of new and exciting things. Mobile learning, social learning, gamification, experience API, analytics, to name just a few. So, how does an eLearning developer cope with all this change? I could say the answer is get back to basics, but Im not sure weve ever been into the basics. Unlike the software industry that understands the value of processes, standards, reusability, naming conventions and documentation, we eLearning professionals tend to be a little less formal. Thats okay, but perhaps now is a good time to examine how we might better prepare for change. In this workshop, well examine and discuss many ways to make your eLearning content easier to adapt, reuse, repurpose, maintain, contextualise, localise and improve. In other words...change. Well get hands on too, giving you the chance to work through some lesser known processes and walk away with something you can put to work in your own context. Well be exploring these topics and more: Wearing the change hat. Separating content, presentation and functionality in eLearning development The 3 hottest tips for increasing productivity: reuse, reuse, reuse Loving your documentation (no, really!) To get the most from this workshop you should bring your own laptop with Adobe Captivate 7 installed, but you dont need to be a Captivate expert.

About your workshop leader:

Martin Brown is a career journeyman having worked in electronics engineering, software development, contracts management and technical communications before realising that he always wanted to be an eLearning developer. Hes very happy that eLearning got invented before retirement. In 2013, Martin left his job as eLearning Specialist with World Vision International to start his own company, Learning Makers and co-found an international joint venture, eCurious. Most of his clients are international non-governmental organisations (NGOs) and their budgets are always tight. The challenge of doing more with less is ever-present in this sector. Its a challenge that Martin relishes. He draws on his technical and creative acumen to solve all kinds of problems. He has found his niche, not surprisingly, in solving problems of change. Martins kids are sometimes amused by the way he uses Dad jokes when discussing new technology with Y-gens and millennials.

Choosing eLearning? Quality Matters.

Registration: 12.30 pm Workshop time: 1.00 pm - 4.00pm Facilitators: Bronte Moran, Founder, Practical Learning Solutions & E-Learning Development Officer, South Australia Police Colleen Ortega, eLearning Developer, Practical Learning Solutions & eLearning Advisor, University of Adelaide

About the workshop:

There are many options and decisions to be made for eLearning to create an eLearning plan, to choose the technology and what to put online, and to decide if the development is to be done in-house or outsourced. The decisions you make will affect the quality of the eLearning and therefore its value to your organisation. Whether you are developing in-house or outsourcing, you need to set the standards and know what you want. This workshop will step you through the key decision points for implementing or expanding eLearning so that quality is not compromised. Questions covered in this workshop include: Will eLearning benefit my organisation? What will be put online? What is good eLearning? Shall we in-source or outsource? How do I select the technology?

About your workshop leaders:

Bronte Moran has been developing eLearning solutions for government and higher education since 1999. The quality of her work has been recognized nationally in Australia with numerous presentations, workshops and publications on eLearning. Her focus has been the integration of quality standards in eLearning at all levels, from the implementation of corporate eLearning strategies to the instructional design of specific eLearning modules. Colleen Ortega has developed training solutions and designed learning resources for the government and corporate sectors. As an eLearning Advisor, she enhances learning and teaching online through planning, training, and pedagogical advice. She believes in sustainable eLearning practices developing the skills and expertise within organisations to maintain and expand their own use of eLearning.

FOR THE FIRST TIME

Register and your company receives a FREE 6 month Corporate Membership to the eLearning Industry Association of Victoria

Benefits
l A free 6 month Corporate Membership to The eLearning Industry Association of Victoria (a normal one year membership costs $660) l Receive a 50% discount on the congress registration cost for The 2015 Australian eLearning Congress (workshops excluded) l Your corporation can also avail a discount of 50% off the forum registration cost to any one of Ark Group Australias upcoming events or forums of their choice (valid until January 2015)(workshops are excluded) l You will also receive a free PDF eLearning report of the eLearning Toolkit by Elspeth McKay
The toolkit presents eight e-learning case studies written by academic researchers in a mix of corporate/industry sector training and education sector online learning programmes. While these case studies are located in the Asia-Pacific region, the professional training practice as it applies to the Australian view is threaded throughout this E-learning Toolkit.

l For existing eLearning Association of Victoria members, if you have been a member for more than 1 year, you will receive 50% discount on the registration cost of this years Australian eLearning Congress 2014 (book before 13 Dec 2013, no extensions allowed)
* For new members who join via the Australian eLearning Congress 2014; your membership will begin on the 13 February 2014 ** This offer cannot be used in conjunction with any other offer

l Free attendance to the showcase events So that you can interact with peers and share in the collective knowledge of practitioners around Australia l Web profile Expand your corporations recognition & visibility across the industry l Regular Newsletters Stay up to date with latest trends & technologies. Stand aware of all that you want to learn about l Enter your projects into their annual awards categories Be recognised for your innovation, design and collaboration

5 WAY S T O B O O K YO U R P L A C E AT T H I S E V E N T
PHoNe: +61 1300 550 662 +61 (02) 8913 4000 FaX: +61 1300 550 663 +61 (02) 8913 4099 EmaIl: aga@arkgroupasia.com WeB: www.arkgroupaustralia.com.au PoSt: Send the completed registration form to Ark Group Australia Pty Ltd, Main level, 83 Walker Street, North Sydney, NSW 2060

The Australian eLearning Congress 2014

11-13 February 2014, Rydges Melbourne
PUt YoUr DetaIlS Here (PleaSe PrINt):
OrGaNISatIoN Name

SO- WEB

PoStal aDDreSS

State

PoStcoDe

faX

PHoNe

Congress + 2 Workshops Standard pricing

Not valid with any other offer

Congress+ A or 1 Workshop o Save $100 $3290 + GST = $3619 o Save $350 $3040 + GST = $3344 o Save $450 $2940 + GST = $3234 Job title

Congress only o $2695 + GST = $2964.50 o Save $200 $2495 + GST = $2744.50 o Save $300 $2395 + GST = $2634.50

Workshops A or B o $695 + GST = $764.50 o Save $60 $635 + GST = $698.50 o Save $100 $595 + GST = $654.50

o Save $200 $3885 + GST = $4273.50 o Save $400 $3685+ GST = $4053.50 o Save $500 $3585 + GST = $3943.50 Name

Early bird (exp: 11/01/2014) Member discount (exp: 11/01/2014)

I am a member of a eLearnig Congress partner organisation

Delegate 1st 2nd 3rd 4th FREE

Email address

Signature
I have read and accepted the booking conditions

I am a member of the eLearning Industry Association of Victoria

Please note: Payment must be received in full prior to the event to guarantee your place

o Mastercard
Card number Expiry date Cardholders name Cardholders signature

o Visa

o American Express

o Payment enclosed (Cheques should be made payable to Ark Group Australia Pty Ltd) o Please invoice me
Booking conditions 1. Bookings can be submitted at any stage prior to the event, subject to availability. A limited allocation is being held and booking early is therefore recommended. In the event of the booking not being accepted by Ark Group Australia the total amount will be refunded. 2. Payment must be received in full prior to the course. 3. All speakers are correct at the time of printing, but are subject to variation without notice. 4. If the delegate cancels after the booking has been accepted, the delegate will be liable to the following cancellation charges: Cancellations notified over 45 days prior to the event will not incur a cancellation fee. In the event of a cancellation being between 45 and 30 days prior to the event, a 20% cancellation fee will be charged.
For cancellations received less than 30 days prior to the event, the full delegate rate must be paid and no refunds will be available. All bookings submitted by e-mail, fax, or over the telephone are subject to these booking conditions. All cancellations must be received in writing. Ark Group Australia will not be held liable for circumstances beyond their control which lead to the cancellation or variation of the programme. All bookings, whether Australian or overseas will be charged Australian GST at the prevailing rate at the time of booking. Delegates are responsible for their own travel, accommodation and visa requirements.

Event venue and accommodation Rydges Melbourne 186 Exhibition Street Melbourne VIC 3000 (03) 9662 0511 Sponsorship or Exhibition Opportunities If you are interested in sponsoring or exhibiting at this event please : Phone: 1300 550 662 Email:aga@arkgroupasia.com

5. 6. 7. 8. 9.

We occasionally allow reputable companies to mail details of products we feel may be of interest. If you do not wish to receive this service, please tick this box q

E086