VoiceSoft

VoiceSoft Phone Recording System User Manual

Contents
The first chapter: Introduction................2 The second chapter: Main Function.........................3 The third chapter: Installation and connection..............4 3.1 PC Configuration. ..........................4 3.2 Recording card VSP-04, VSP- 08, VSP-16, VSP-32 installation and connection......5 The fourth chapter: Function Setting and index.......................12 The fifth chapter: Software operation................14 5.1 ain interface and c!annel status introduction........14

5.2 "ogin S#ste$.........15 5.3 Soft%are Setting........16 5.3.1 Recording Setting..........16 5.3.2 &arddis' anage$ent...........1(

5.3.3 Pass%ord Setting and )o)edo$.............18 5.3.4 *+tension Setting ,P-P.P /nco$ing call nu$0er )o)u) s#ste$1.......12 5.3.5 Voice )la#ing $ode setting.......20 5.3.6 &o% to !ide t!e recording s#ste$.........21 5.3.( 34P 0ac'u)........21 5.3.8 S)ecial nu$0er dis)osal........22 5.4 Recording /n5uir#........22 5.5 6uto re)l# and lea7e $essage..........25 5.6.1 "ocal $onitoring.......30 5.6.2 8et%or' $onitoring ,"an9/nternet1...........30 The sixth chapter: POPUP Client information popup s stem.........30 6.1 Po)u) s#ste$ function introduction........30 6.2 Stand-along 7ersion )o)u) setting $ode.........31 6.3 8et%or' 7ersion )o)u) setting $ode......31 6.4 S#ste$ setting......31 6.5 Client $anage$net.......32 6.6 /nco$ing call log .........33 The se!enth chapter "Client in#uir using$......... ..33 (.1 Client in5uir# installation....... .34
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VoiceSoft Phone Recording System User Manual

(.2 &o% to use recording s#se$ client ..........34 (.3 6ccording to c!annel in5uir# recording in client.........36

The first chapter: Introduction

4!an's for c!oosing %oiceSoft P!one Recording s#te$. Please read t!is user $anual 0efore #ou installing and using %oiceSoft P!one Recording S#ste$. %oiceSoft P!one Recording S#ste$ is a $odern enter)rise $anage$ent tool. /t can $onitor and $anage t!e call and %it! inco$ing call nu$0er )o)u) , call c!arge %it! )0+, e+tension record, 7oice $ail and so on functions. %oiceSoft P!one recording s#ste$ is one 'ind %it! t!e !ard%are and soft%are./t car7es u) %SP 8or$al 7ersion: Standard 7ersion, Senior 7ersion.VSP 8or$al 7ersion %it! P!one Recording , onitor real ti$e, -ut-going call record, .nans%ered call, /nco$ing call nu$0er )o)u), ;usiness $anage$ent, 8et%or' in5uir#, "ong-distance $anage$ent, *+tension record.and so on functions.Standard 7ersion adds Call c!arge function.Senior 7ersion is add 7oice $ail function.3ro$ t!e !ard%are , it car7es u) .S; 0o+, PC/ Card, *$0edded and 3 'inds. 6ccording to different user<s need, t!e s#ste$ fro$ c!annel 1 , c!annel 2 , c!annel 4 , c!annel 8, c!annel 16: c!annel and so on.Stand-alone use c!annel 1. %oiceSoft P!one Recording S#ste$ is %idel# used in fe% lines user. /t used in co$$ercial call, electric )o%er dis)atc!, !otline call, co$)lain call: financial and stoc' , traffic and trans)ortation , and so on. -ur co$)an# 'ee) t!e rig!t of a$ending t!e user $anual, )lease )a# so$e understand if dela# to infor$ #ou after our )roducts $a'e so$e rene%. 6nd if need so$e tec!nic ser7ice #ou can 7isit our %e0site =%%%.t$t7n.co$=: or call our tec!nic de)art$ent nu$0er >84 8 3511 256(.-ur %oiceSoft %ill $a'e great efforts to i$)ro7e our user $anul, and if #ou !a7e an# i$)ortant idea #ou can tell us 0# an# %a#. 4!an's?

T&I'( MI(& T')'COM CO*, )T+ V2.1

VoiceSoft

VoiceSoft Phone Recording System User Manual

The second chapter: Main Function

,-Multi-language Su))orting @indo%2000A84ABPA2003AV/S46 Si$)lified. .-Phone /ecording 4!e s#ste$ !as Pressure Control, Ce# Control, Sound Control and so on..Start ti$e of recording can 0e set freel# Dcan record so$e duration , or record %!ole a da#. Can set 4 dis' at $ost: %!ic! is !arddis' or su0area. /f s#ste$ !ard dis' %ill 0e full# occu)ied, it %ill delete )re7ious record content so t!at s#ste$ can o)erate continuousl# . 0-Monitor real time Su))orts "an9/nternet, 4!e recording 0o+ not su))orts net%or' $onitor. Can $onitor e7er# real-ti$e con7ersation of *+tension. Recording clearl# to $a'e sure t!at co7ersation )art# do not feel ot!er )eo)le recording or $onitor. 1-Caller I+ /t %ill dis)la# inco$ing call nu$0er of dialling call. /t can do so$e record %!en recording: so t!at it can 0e in5uir# in future. 2-Operation )og 4!e s#ste$ !as t!e integrit# o)eration log: it can record all of t!e s#ste$ o)eration. 3-Unanswered Call /t %ill dis)la# in t!e unans%ered call data0ase if t!e call not unans%er of inco$ing. So t!at #ou can find out t!e custo$er inco$ing call infor$ation and deal %it! t!e$ in ti$e. 4-'xtension /ecord 5, 6 6fter t!e recording s#ste$ is connected to P;B: it %ill record t!e e+tension )articular infor$ation and can designate %!ic! e+tension in not recording status* *+tension record function can $a'e #ou sa7e $uc! e+)enses. 7-Incoming call num8er popup 8otice: /f t!e user %ant to use t!is function , its tele)!one line %ill a))l# Caller /E ,3SCAE4 31. -)en t!is function, it %ill )o)u) t!e inco$ing call nu$0er of client so t!at t!e ser7ice %or'er can 'no% t!e client status. 9-:usiness management "POPUP$ /f t!e user %ant to use t!is function , its tele)!one line %ill a))l# Caller /E ,3SCAE4 31. /t can )o) u) t!e client<s detail infor$ation of inco$ing call if #ou add t!e client infor$ation to #our infor$ation 0an'.. /t also can record #our client<s address , tele)!one nu$0er: 0usiness record and so on contents.4!is s#ste$ 0eco$es #our 0usiness !el)er. ,; -)ocal internet /f #ou install t!e )!one recording s#ste$ in t!e PC %it! local internet , and it can in5uir# t!e recording in t!e ot!er PC %it! local internet.
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VoiceSoft Phone Recording System User Manual

,,-FTP 8ac<up ")ong-distance in#uir $ 4!roug! t!e 34P 0ac'u) function, it can 0ac'u) t!e recording file to t!e ser7er directl#. ,.-Call Charge /t can do so$e call c!arge if #ou connecting %it! P;B, and not need to 0u# c!arge soft%are. ,0-%oice mail 4!e Voice ail ;o+ function li'es t!e P!one Res)ond ac!ineFt!e user can setu) t!e ringing ti$es freel# of 7oice $ail 0o+. @!en t!e call is not unans%ered of inco$ing , and also t!e call ti$es reac! #ou setu) 0efore , t!e s#ste$ %ill )ro$)t t!e user to lea7e a $essage . 4!ere are four section for user to lea7e a $essage .4!e s#ste$ can record t!e content of inco$ing call and nu$0er, t!en send out t!e lea7e $essage infor$. ,1-%oice prompt /t can )la# so$e 7oice )ro$)t of #ou setting %!en ans%ering t!e call..3or e+a$)leG *+t.101 do so$e ser7ice for #ou. Re$ar'G 8u$0er H stands for Standard 7ersion. 8u$0er I stands for Senior 7ersion.

The third chapter: Installation and Connection

=8out installation /nstalling !ard%are and dri7er. Connecting line. /nstalling soft%are. /nsert t!e soft%are-dog. Please not )ull out t!e soft%are-dog if t!e soft%are startu) or t!e recording

s#ste$ in %or'ing. 0*, PC Configuration @indo% 84,@indo%s2000 or @indo%s BP9Vista o)eration s#ste$. CP. S)eed J 800 &K Pentiu$ Can use PC/ slot: $ore t!an one .S; connection. e$or# G 256 &arddis' J 40L ,/n co$)ression )ro)ortion 1G4, 140!ourAL, 5600A40L,
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12000A80L 1

VoiceSoft Phone Recording System User Manual

-t!er e5ui)$ents of PC. 6ssuring to using t!e recording s#ste$ %ell , %e ad7ice t!e user to do so$e PC connection line %it! eart!.3or e+a$)le )rotecting fro$ $ine./f ot!er i$)ortant industr# ,6s ;an': Police: /nsurance agent: Ser7ice !otline1, )lease use industr# PC.

8oticeG;ecase t!e P!one Recording s#ste$ $o7ing for a long ti$e %!en %it!out )eo)le to o)eration co$$onl#, and #ou $ust close C -S and @indo%s o)eration s#ste$<s )o%er $anage$ent a0out CP., &ard dis' and so on . a'e of t!e co$)uter in a $o7ing condition, or it %ill 0ring on t!e )erfor$ance descend or get a suddenness error.

0*. /ecording Card "%SP-;7, %SP-,3, %SP-0. installation and connection: 0*.*,-&ardware installation: 6-Po%er off, t!en: )lug out )o%er connector. ;-Scre% off t!e scre%s of co$)uter lid, and de0us t!e co$)uter 0o+. C-/nstall #our recording card to PC/ slot and fi+u) %ell. E-/nsert #our .S; soft%are dog into t!e .S; )ort of PC. *-6ccording to t!e %a# of )arallel connection, one connect %it! recording card, t!e ot!er connect %it! )!one or ter$inal unit. Suc! as )0+ outside line )ort.

Recording card 8 c!annel %it! 4 )cs connection line of one di7ides into t%o : 4 c!annel %it! 2 )cs connection line of one di7ides into t%o: one )ort connecting %it! 2 )cs line. ;ecause t!e t!ird )ort controls c!05: c!06: and fourt! )ort controls c!0( and c!08. /f it is c!annel 4 card: t!e t!ird and fourt! is "ine 4o )ine I( ( Trunk, EXT ) t!e in7alid )ort. 6s )ic.

4o PC

P!one 4o )ine OUT or T')'P&O('

Recording card C!annel 16 %it! 4 )cs connection line of one di7ides into t%o: t!e first )ort connection line "1 stands for c!01: "2 stands for c!02. 4!e second )ort "1 stands for c!05: "2 stands for c!06: so analog#. 5

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VoiceSoft Phone Recording System User Manual

C!annel 16 a))earance )ic

0*.*. Software installation 3o+ e+a$)le $odel VSP-08 , @indo%s BP, ot!er $odel<s installation %a# )lease refer to t!e Minstallation user $anualN file in CE.4!e soft%are installation di7ides into dri7er installation and $ain )rogra$ installation t%o )arts. Eri7er installation. =-Running @indo%s o)eration s#ste$ , t!e s#ste$ %ill )ro$)t to find out t!e ne% !ard%are, according to installation guide, c!oosing MO*S, onl# t!is ti$eN, and clic' M8e+tN. 6s )ic 3.2.2-1. :-C!oosing Mfro$ list or designated )lace installation ,Senior1N , and clic' M8e+tN. 6s )ic 3.2.2-2. C-Sign MContain t!is )lace in searc!N , clic' M0ro%seN 0utton, and find out t!e folder MMEri7erP08PVSP-08Nin CE.4!is folder stands for t!e )lace of $odel VSP-08 dri7er , clic' MConfir$N, and clic' M8e+t.N 6s )ic 3.2.2-3. +-6fter #ou installing t!e dri7er )rogra$ %ell, it %ill dis)la# as )ic 3.2.2-4.

VoiceSoft

VoiceSoft Phone Recording System User Manual

Pic 3.2.2-1

Pic.3.2.2-2

VoiceSoft

VoiceSoft Phone Recording System User Manual

Pic.3.2.2-3

Pic.3.2.2-4 ain )rogra$ installation , ust 0e install1 3or e+a$)le VSP-08, @indo%s BP o)eration s#ste$. =- -)en CE and run folder Msetu).e+eNfile in CE VSP, as )ic 3.2.2-5.

Pic 3.2.2-5
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VoiceSoft Phone Recording System User Manual

:- -ne $o$ent, it a))ears )ic 3.2.2-6, and clic' M8e+tN.

Pic.3.2.2-6 C- /t a))ears )ic 3.2.2-(, clic' MOesN.

Pic.3.2.2-( +- /n )ic 3.2.2-8, in)ut M.ser 8a$eN and MCo$)an# 8a$eN, or as default M.ser 8a$eN and MCo$)an# 8a$eN it %ill o', and clic' M8e+tN.

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VoiceSoft Phone Recording System User Manual

Pic.3.2.2-8 '- /t %ill a))ear )ic 3.2.2-2: currentl# is t!e default installation route , if #ou need to a$end t!e installation route of recoding card , )lease clic'N;ro%seN: /f not need to a$end it, it can clic'N8e+tN directl#.

Pic.3.2.2-2 F- -ne $o$ent, it %ill a))ear t!e installation sc!edule, as )ic 3.2.2-10

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VoiceSoft Phone Recording System User Manual

Pic.3.2.2-10 >- 6fter finis!ing t!e installation, clic' M3inis!N, and finis! installation. 6s )ic 3.2.2-11.

Pic 3.2.2-11 &- /t %ill 0uild u) one s!ortcut 'e# on t!e des'to) after #ou finis! installation.as )ic 3.2.2-12.Eou0le clic' t!e s!ortcut 'e# and run t!e recording s#ste$.4!e soft%are o)eration )lease refer to t!e si+t! c!a)ter.

Pic 3.2.2-12

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VoiceSoft Phone Recording System User Manual

The Fourth chapter: Function Setting and index

1*, 60out login s#ste$G Eefault user na$e and )ass%ordG ad$in. /n s#ste$ default status , if not login t!e s#ste$ and it can not to do an# o)erations. 1*. &o% to reQigger t!e storage )lace of recording file. 6fter finis! install t!e recording s#ste$ %ell: s#ste$ default t!e recording file storage )lace in dis' C /n nor$all#, dis' C is t!e %indo%s s#ste$ dis' , and it is not good for to ad7ice dis' C as t!e recording file storage dis'.So !o% to reQigger t!e route of recording file storage.
Open Parameter Setting >Recording Option >Storage placerejigger the recording storage place.

/ules of recording file storage: /t can set 4 dis's to store t!e recording file at $ostl# , @!en t!e MCatalog-M $e$or# store full#, it %ill auto s%itc! to MCatalog t%oN and go on storing.So analog#.@!en all t!e %or'ing dis' of setting store full# , t!e s#ste$ %ill clean out t!e recording data of earliest so t!at t!e s#ste$ can continue to %or'ing al%a#s. 4!e s#ste$ %ill 0uild u) one folder to store t!e recording file eac! $ont!.6t t!e $ont!s folder , it %ill 0uild u) one folder to store e7erda#.3or e+a$)le 20050802 stands for t!e recording file of 6ug.02t!, 2008 in t!is folder. 1*0 &ow to re?igger the s stem login password* 4!e s#ste$ default login )ass%ord is Gad$in, a0out !o% to reQigger t!is )ass%ord isG
OpenParameter Setting >Pass ord Option >Operator pass ord ta!le >Rejigger user pass ord.

1*1 If onl recording the @out-going @call, the @+ial-in @call will no need recoding, a8out this setting is:
OpenRecording Setting >"Recording #ta!le, and choose #pull out

1*2 =8out how to set the extension functionA Please refer to 5.3.5 c!a)ter. 1*3 =8out how to in#uire the recording: Please refer to 5.4 c!a)ter. 1*4 In senior !ersion, a8out how to set this funciton, for example : / onl# need 01 0(c! to lea7e so$e $essage, 08c! not need to lea7e $essage , a0out t!is setting isG Please refer to 5.5 c!a)ter. 1*7 =8out how to startup the popup function
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VoiceSoft Phone Recording System User Manual

.sing t!is function it need to a))l# for t!e Caller /E ,3SCAE4 31 =-Open #Parameter Setting >$%tension Option >Open &P interface #.Remar' :-4!en add M /P address of e+tension PCN , if gets t!e /P of PC auto$aticall#, t!en in)ut R12(.0.0.1Nand clic' RSa7e< C-6fter finis! t!e second ste) a0o7e, t!en MStartu) t!e )o)u)Nit %ill o'. 4!e detailed introduction )lease refer to t!e si+t! c!a)ter. 1*9 =8out how to set @User B(um8erC: 3or e+a$)le, / !a7e installed one )cs recording s#ste$ of 16c! , and / %ant to $a'e t!e user of 02c! is M ar'et de)art$ent r.Biao%angN, a0out t!e setting is G 6--)enNRecording SettingN. ;-Eou0le clic' 02c! M.ser A8u$0erN cote and in)ut M ar'et de)art$ent r.Biao%angN, t!en in)ut M*nterN. 6fter finis! setting, it can see t!e con7ersation status of ar'et r.Biao%ang in t!e recording s#ste$ %or'ing interface directl#.6s )iic 4.2-2.

Pic4.2-1

Pic4.2-2

The fifth chapter: Software operation

2*, Main wor<ing interface and channel status

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VoiceSoft Phone Recording System User Manual

C!annel %indo%s

$onitoring

Con7ersation records $onitoring %indo%s

Channel status :
3or Eialing-call:M0000113Nis /nco$ing call:Lreen color stands for Eialing-call.

;lue stands for outgoing calls :M3062100000Nstands for t!e outgoing calls nu$0er: M123456(8Nstands for t!e c!annel nu$0er of t!e lines:and can set t!e nu$0er of t!e users of c!annel na$e.

Stands for con7ersation ti$e

6-@!en s#ste$ start $ain interface , recording s#ste$ is in %or'ing status. ;-/con inter)retation of C!annelsG

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VoiceSoft Phone Recording System User Manual

/nco$ing call /dle,line is routed1 onitor

4!ere is route, 0ut no recording $odule.

&oo'ing off

!ere is recording $odule, 0ut line connection is %rong.

Sound Control Recording

Sound control

2*. )ogin 1-"oginG6fter in)ut user na$e and )ass%ord, can login.Eifferent users !a7e different aut!oriSation.

Default user name : admin password : admin

2*0 SoftwareSetting 2*0*, /ecording Setting /n MRecording SettingN it can set eac! c!annel<s attri0ute , suc! as t!e c!annel<s line nu$0er or user na$e, or %!et!er t!e c!annel can recording 0# ti$e-s!aring.

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VoiceSoft Phone Recording System User Manual

Pic 5.3.1-1 .serAcall nu$0erGE0lclic' to in)ut user and call nu$0er of t!e c!annel , it can 0e in)uted C!inese, *nglis! and so on.6s )ic 5.3.1-1 onitorGCan set to $onitor one route or not to do. Recording GCan set to record one route or not to do. 24-!our recording G/f %ant to record at different ti$e section , set M24!ours recordingNto 0e MnoN. 4i$e sectionG M--G--G--Nstands for not setting. 4i$e can 0e di7ided into t!ree )aragra)!s.3or e+a$)le, so$e custo$er onl# %ant to record at 8G00-12G00 , 14G0018G00./t can in)ut M08G00Nat MStart ti$e1N, M12G00Nat M*nd ti$e1N, M14G00Nat MStart ti$e2N, M18G00Nat M*nd ti$e2N. Startu) $odeG4!ere is Pressure Control, Ce# Control, Sound Control, 0ut defaultM Pressure ControlN. Start-u) t!e recording according to 7oltage of )!one line.4!at $eans !oo'ing off to record, !oo'ing on to sto) recording .4!e $ode is $ostl# used at analog line. Ce# controlG Start-u) or sto) recording according to 'e# of user<s )!one. 6fter #ou setting %it! M'e# controlN$ode, it %ill start to record %!en #ou )ressMHNand sto) recording %!en #ou )ress MINin #our con7ersation.;ut if not )ress an# 'e# , it %ill not record. 3or e+a$)leG if set %it! MCe# controlN at c!annel 1 , %!en in t!e con7ersation, it %ill start recording %!en )ress MH N, and sto) recording 0# MIN.,6s )ic5.3.1-21

Pic.5.3.1-2 Sound Control: Start-u) or sto) recording according to sound of line. 3or e+a$)leG/f #ou %ant to recording t!e icro)!one, #ou can c!oose Sound Control. Notice: %oiceSoft Recording s#ste$ %it! Senior Version after #ou use =7oice $ode=, and it canTt to use t!e lea7e $essage function. Sound Sensiti7it#G6dQust sound sensiti7it# to start recording of sound control.Eefault is 18 deci0el.6fter #ou c!oosing t!e MSound controlN, it %ill start-u) recording %!en
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VoiceSoft Phone Recording System User Manual

t!e recording s#ste$ sound reac! 18 deci0el./t %ill sto) recording %!en it under 18 deci0el and 5 sec.,Para$eter Setting DRecording /te$-0egin to count recording seconds.1 2*0*. &arddis< management

Recording $e$or#G *$)t# $e$or# of e7er# s#ste$ of o)eration dis' is less t!an reser7e $e$or# set 0# s#ste$, s#ste$ %ill delete fore$ost file, of %!ic! $e$or# is e5ual to deletion $e$or# set 0# s#ste$ 3or e+a$)leGPicture 1.4, t!e recording file is sa7ed in catalogMCG9VSPRec9 N.@!en t!e $e$or# of dis' C less t!an 500 ;, t!e s#ste$ %ill delete 100 fore$ost file . Can set 4 director# at $ost, %!ic! is different $e$or# at different dis'.Eon<t 'ee) t!e director# in C dis', and )rotect t!e s#ste$ fro$ 7irus. Li7e an alar$ %!en t!e !arddis' is lac'G @!en t!e !arddis' is lac' , it %ill $a'e a sound and t!e dialog 0o+ %ill gi7e #ou so$e dis)la#, 0ut M!arddis' $e$or# is full# and gi7e an alar$N and M7oice alar$ M t!is t%o o)tions %ill $ust 0e o)ened t!en it can 0eco$e effecti7e. Recording co$)ression rateG/t can set 1G1, 1G2, 1G4ti$es co$)ression , default is 1G1 co$)ression , and 0uild u) t!e recodring file for$at is @6V, if 1G2 ti$es co$)ression t!e 0uild u) recording file for$at is 4S2 , if 1G4 t!e 0uild u) file for$at is 4S4. 2*0*0 Password setting and authorit distri8ution a-ReQiggering t!e ad$inistrators )ass%ord Setting wa : Open parameter setting>Pass ord
Rejiggering user pass ord.

option >Operator pass ord ta!le #>

1(

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VoiceSoft Phone Recording System User Manual

Eescri)tion of )ass%ord o)tionG Use s stem password protection: /f c!oosing t!e o)tion , S#ste$ can enter %!en instruction )rotectionis needed auto$aticall#. Other option: /t $eans it is )rotected if t!e o)tion $ar'ed , so t!at t!e ad$in can o)erate. Password list of operator: /t can 0e added, a$ended so$e ad$inistrators. =uthorit distri8ution:4!e s#ste$ !a7e t%o user: is ad$in ,ad$inistrators1 and user1 ,-)erator1: for user 1 onl# o)en recording in5uir# function and $a'e user1 can not set t!e ot!er )ara$eter: a0out t!is setting is G 6-Parameter setting >Pass ord Option >Using system pass ord protection (Remar'). ;-Parameter setting >Operator pass ord ta!le >*dd, add #user+. C-Parameter setting >Pass ord option >Recording in,uiry using pass ord protection (not open). 6fter finis! t!e t!ree ste)s a0o7e, N.ser1N onl# can in5uire recording, and can not use t!e ot!er o)tion is )rotected . 2*0*1 'xtension Setting "POPUP incoming popup s stem$ -)en /P interface G6fter o)en t!is function, t!e s#ste$ %ill send out t!e inco$ing call infor$ation 0# t!e e+tension ta0le /P address and it %ill recei7e 0# t!e P-P.P Client.4!e detailed using %a# )lease refer to t!e si+t! c!a)ter. *+tension o)tion introductionG -)en /P interface:/f #ou %ant to use P-P.P function, #ou $ust o)en t!is o)tion. *+tension nu$0erG 60out t!e e+tension nu$0er, ad7ise using 6ra0ic nu$erals or *nglis!. .serG *+tension user na$e. /P address of *+tension PC: /n)ut t!e /P address of *+tension PC.
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VoiceSoft Phone Recording System User Manual

Ee)art$entG 4!e de)art$ent of e+tension. C!annelsG Stands for e+tension c!annel. 3or e+a$)le e+tension M1001N c!annel is M01:02N, and stands for 01c! and 02 c! %ill )o)u) t!e client infor$ation of M1001N %!en it !as inco$ing call of outside line..6nd it %ill not )o)u) t!er inco$ing call if iot!er c!annels a0out M1001N.Please use : to 0loc' off if it !as $ore c!annels in E;C case states. 6s )ictureG

2*0*2 %oice pla wa setting 4!e s#ste$ !a7e t%o 'inds 7oice )la# $ode, it is MRecording card audio out)ut )la#N and MVoice card )la# audio )ortN)la#, t!is function not use for Recording 0o+.6s )icG

-)eration ste)GNPara$eter SettingN JN-t!er o)tionN JNPla# $odeN. 8oticeGContinuousl# )la#ing t!e recording function is not use for Msound card audio )ort )la#N, if need use C#c )la# function, )lease use MRecording card )la# audio )ortN 2*0*3 &ow to hide recording s stem 4!is function it uses for t!e recording s#ste$ %or'in 0ac'ground , and not need dis)la# .4!is function it is not use for t!e recording 0o+.4!e setting ste)sF 6 -)en MPara$eter SettingN JN-t!er -)tionN. ; 6s t!e )ic setting, after setting )lease clic' Msa7eN.

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VoiceSoft Phone Recording System User Manual

C- 6fter setting t!e recording s#ste$ %ill !ide at 0ac'ground , it can use !ot 'e# Ctrl>6lt>Sto find it.M 2*0*4 FTP :ac<up 4!is function use need M/nternectN.

-)en M34P auto 0ac'u) Mfunction, t!en setting 34P ser7er /P address , user and )ass%ord, sa7e )lace , )ort and so on.8or$all# is M21N )ort , 34P trans)ort rate is restricted 0# net ra)id. 3or e+a$)le G-ne insurance co$)an# &U in S!enS!en , and !a7e so$e 0ranc! co$)an# in S!ang!ai, ;eiQing, LuangS!ou, t!en t!e S!enS!en &U !o% to in5uire t!e ot!er 0ranc! co$)an#<s recording file , t!e setting isG 6-Setting one ser7er in S!enS!en &U. ;--t!er 0ranc! co$)an# need to install )!one reccrding s#ste$ %ell , o)en M34P auto 0ac'u) Mfunction, t!e $ainfra$e in)uts ser7er /P address or do$ain na$e of S!enS!en &U and setting %ell t!e ot!er )ara$eter, suc! as user, )ass%ord or use )ort. Please restart t!e recording s#ste$ after #ou setting %ell , t!e s#ste$ %ill auto u)load t!e recording file to t!e a))ointed 34P router. 2*0*7 Special num8er disposal* 4!e function can set so$e s)ecial nu$0er not recording, t!e setting ste) is G 6--)enNPara$eter SettingN JN8u$0er o)tionN. ;-N.se )!one nu$0er for0id recording functionN,Re$ar'1, and add t!e not need recording nu$0er.6s )ic, dial nu$0er is M25522N call record %ill not recording.

20

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VoiceSoft Phone Recording System User Manual

2*1 /ecording In#uir ;# t!is function, user can )la# , delete, $a'e inter)retation, and )rint t!e recording file and so on.. /ntroductionG-nl# after clic'ing recording record, can )la# , $a'e inter)retation, 0ac'u) and delete t!e file and so on./f $ar' %it! MIN, it $eans t!e record !as finis!ed. Pla# t!e recording auto$aticall# and continuousl#:4!e s#ste$ )la# t!e recording file fro$ 0lue ro% to t!e last ro%. 4!is s#ste$ also su))orts "68 to in5uire recording file, t!e detailed o)eration )lease refer to t!e eig!t! c!a)ter Client ,4!e recording s#ste$ in5uir# and listen end use1

21

VoiceSoft

VoiceSoft Phone Recording System User Manual

Pic'-u) fileG/f #ou %ant to co)# one i$)ortant recording log to t!e ot!er colleague listen, and #ou can do as t!e ste)G 6--)enNRecording /n5uir#N. ;-C!oose #ou need co)# t!e recording log , clic' rig!t and it %ill )o)u) one $enu , as )ic a0o7e. and #ou %ill find t!e file if using NSearc! goalN co$$and , t!en #ou can co)# it.-r use t!e co$$and Msa7ed as @6VN , t!en co)# one counter)art of t!e recording file and co)# it directl#. Voice file re$ar'GG/t can add one te+t for t!e 7oice file.3irst need c!oose t!e re$ar' recording file, and clic' MRe$ar' RN 0utton, t!en it %ill a))ears re$ar' dialog 0o+, and in)ut te+t, it %ill o', as )ic. 3ilter condition of /n5uir#G

*+a$)les of in5uir#G
22

VoiceSoft

VoiceSoft Phone Recording System User Manual

=-/f #ou %ant to in5uire t!e nu$0er 6661, #ou can in)ut6661in t!e Mdial a nu$0erNcote , and clic' Mdis)la# t!e result of in5uir#N, t!en all t!e recording record of nu$0er M6661N %ill 0e filtrated. :-/n #our in5uir#, if t!e 8-.5 is M0N : direction is Mdialing-in and t!e con7ersation ti$e is M-ct 8t!, 2004N, #ou can in5uire as )icG /n)ut VVVV0at MEialing a nu$0erN, and 'ee) 0lan' of o)tion -ut -going call, Setting 2004-10-08 00G00G00at MStart ti$eN: 2004-10-08 52G52G52at M*nd ti$eN. 1 3or e+a$)leG4!eRe$ar'N infor$ation is M/nco$ing call of r S!ang, and !e tal'ed a0out t!e e+)loitation $ar'et )ro0le$ last ti$e.N, /f #ou %ant to in5uire t!is record, #ou can in)ut MW e+)loitation $ar'etN at MRe$ar'N , and clic' MEis)la# t!e result of in5uir#N, t!en #ou can in5uire t!e record of #ou need. Recording file deleteG Eelete t!e file of c!oosingGPlease c!oose t!e recording file, t!e recording file of c!oosing is 0lue, t!en clic' Mdelete t!e file of c!oosingN. Eelete )resent li0rar#: Eelete all record at )resent li0rar#.

Re$ar'G "i0rar# %it!out an# $ar' is 7er# i$)ortant. 4!e rule of recording sa7eG a-4!e s#ste$ %ill auto 0uild u) $ont!s data0ase eac! $ont! , for e+a$)le 7oc200508.$d0, stands for t!e recording file data0ase is 6ug.2005. 0-@!en sell out t!e s#ste$: t!e s#ste$ %ill auto sa7e in t!e $ont!s folder in local !ard dis'<s 4+recfolder./f it is t!e recording 0o+ series goods and it %ill sa7e 0# t!e local dis' root director# $ont!s folder. c-Recording file introduction, for e+a$)le one recording file na$e G 01-;-20(55123456(8-1001-200(051013332(.%a7a0out t!is record stands forG 01 stands for c!annel nu$0er, ; stands for dialing-out, 6 stands for inco$ing call: 20(5526206661 stands for outside call or inco$ing call : 1001 stands for e+tension , 200(051013332( stands for 13G33G2( on 10t! a#, 200(. 2*2 =uto repl and lea!e message 4!is function is t!e sa$e %it! %oiceSoft Senior 7ersion. 4!e Voice ail ;o+ function li'es t!e P!one Res)ond ac!ineFt!e user can setu) t!e ringing ti$es freel# of 7oice $ail 0o+. @!en t!e call is not unans%ered of inco$ing , and also t!e call ti$es reac! #ou setu) 0efore , t!e s#ste$ %ill )ro$)t t!e user to lea7e a $essage .4!e s#ste$ can according to different ti$e , and )la# different %elco$e $essage.3or e+a$)leG Euration essage, @ee' essage, &olida# essage.4!e setting interface as )ic 0lo%G Channels num8er:Please c!oose t!e c!annels nu$0er if #ou %ant to c!ec' and set t!e c!annels. )ea!e some message after reach ringing times: @!en t!e call is not unans%ered of
23

VoiceSoft

VoiceSoft Phone Recording System User Manual

inco$ing , and also t!e call ti$es reac! 5ti$es, t!e s#ste$ %ill startu) to lea7e a $essage auto$aticall#. Sa!e contents of message fileG6ll of t!e $essage of custo$er are sa7ed in CG9"%Rec, $essage file is @6V for$at. Dee< and time setting:/t $eans %ee' and ti$e !a7e o)ened t!e 7oice $ail 0o+ function if t!e ite$ 0# .6s )ic G3ro$ onda# to 3rida# !as o)ened t!e 7oice $ail function. Using message function:-)en ,1 t!is o)tion, stands for t!is c!annel using t!e $essage function. &olida message listG 6))end t!e !olida# ti$e list.

@!en !as inco$ing call of custo$er , t!e s#ste$ %ill send out so$e infor$ation :=&ello: %elco$e to call II co$)an#: as it is during t!e 8ational Ea# !olida#s: una0le to ans%er #our call. Please lea7e #our $essage %!en #ou !ear so$e tone , and end 0# I.-ur staff %ill ans%er #ou as soon as )ossi0le: %e %is! #ou !a7e a !a))# 8ational Ea#.=

24

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VoiceSoft Phone Recording System User Manual

6fter starting ti$e: %!en !as inco$ing call of custo$er , t!e s#ste$ %ill send out so$e infor$ation M!ello, as it is off %or' ti$e, una0le to recei7e #our call, )lease lea7e a $essage %!en #ou !ear t!e )ro$)t tone and end 0# I. -ur staff %ill ans%er #ou as soon as )ossi0le. /f #ou need so$e !el) of JMRecording !el)N essage function, #ou can scan M essage settingN X

5.5.1 /ntroduction of 7oice file in Voc folder 5.5.1.1 Voice $ail functionG *ac! c!annel can )la# different 7oice file freel# : t!e )la# $et!od is G a. Pla# 0# !olida#G 0. Pla# 0# %ee'G c. Pla# 0# ti$e section d. Pla# 0# c!annelsG 4!e se5uence of )la#ing 7oiceG a-&olida# Voice 0- 4i$e Voice c-@ee' Voice d- C!annels Voice

2*2*,*.* /ntroductionG =-Pla# 7oice %!en so$e0od# ans%er t!e callG Voice file for$at is M& c!annels nu$0er .VocN, /t cann<t )la# if #ou not find t!e 7oice file, t!en it %ill 'ee) in con7ersation state.1 /t %ill auto )la# t!e 7oice file %!en so$e0od# ans%er t!e call , t!e 7oice is G&ello: @elco$e to )!one BB co$)an#, in order to i$)ro7e our ser7ice 5ualit#: and #our con7ersation %ill 0e recorded , and t!e user can record t!e con7ersation according to !is de$and. &01.7ocXM &ello: @elco$e to )!one BB co$)an#: in order to i$)ro7e our ser7ice 5ualit# , and #our con7ersation %ill 0e recordedN. ------ /t $eans t!at c!annel 01 %ill auto )la# t!e 7oice %!en so$e0od# ans%er t!e
25

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call.

VoiceSoft Phone Recording System User Manual

&08.7ocXM&ello, @elco$e to )!one BB co$)an# , in order to i$)ro7e our ser7ice 5ualit# , and #our con7ersation %ill 0e recordedN. ---- /t $eans t!at c!annel 08 %ill auto )la# t!e 7oice %!en so$e0od# ans%er t!e call. &128.7ocXM&ello, @elco$e to )!one BB co$)an# , in order to i$)ro7e our ser7ice 5ualit#, and #our con7ersation %ill 0e recordedN. -------/t $eans t!at c!annel l28 %ill auto )la# t!e 7oice %!en so$e0od# ans%er t!e call. 3or e+a$)leG4!e recording content is M&ello , @elco$e to )!one BB co$)an# , in order to i$)ro7e our ser7ice 5ualit# , and #our con7ersation %ill 0e recordedN., t!en na$e #our 7oice file is M&01.7ocN and co)# to V-C folder * "i'e t!is , t!e 01 c!annel %ill auto )la# t!e 7oice %!en so$e0od# ans%er t!e call..;ut if #ou na$e t!e 7oice file is M&02.7ocN, it %ill $eans c!annels 02 %ill auto )la# t!e 7oice %!en so$e0od# ans%er t!e call. Please re$e$0er t!at t!e file na$e $ust G&>c!annel nu$0er.V-C. :-/t %ill )la# t!e 7oice if t!e ringing ti$es reac! t!e )redeter$ined 7alue and s#ste$ enter into $essage function. Voice file for$at is G "> C!annel nu$0er.Voc, /f cann<t find t!e 7oice file ">C!annel.Voc, it %ill auto )la# t!e file "auto.Voc. 3or e+a$)le:"01.7oc-MSorr#: #ou dial t!e nu$0er no0od# ans%er at t!e $o$ent , 0egin to lea7e a $essage %!en #ou !ear tic' sound , t!en )ress I 'e# to finis! .N-----01 C!annel %ill )la# t!e 7oice %!en no0od# ans%er t!e call. 3or e+a$)leG"08.7oc-MSorr#: #ou dial t!e nu$0er no0od# ans%er at t!e $o$ent , 0egin to lea7e a $essage %!en #ou !ear tic' sound , t!en )ress I 'e# to finis! .N-----08 C!annel %ill )la# t!e 7oice %!en no0od# ans%er t!e call.-------08 C!annel %ill )la# t!e 7oice %!en no0od# ans%er t!e call. 3or e+a$)leG"128.7ocXMSorr#, #ou dial t!e nu$0er no0od# ans%er at t!e $o$ent , 0egin to lea7e a $essage %!en #ou !ear tic' sound, t!en )ress I 'e# to finis!.N-----C!annels 128 %ill )la# t!e 7oice %!en no0od# ans%er t!e call.----C!annels 128 %ill )la# t!e 7oice %!en no0od# ans%er t!e call. "auto.VocXPlease lea7e a $essage %!en #ou !ear tic' sound , t!en )ress I 'e# to finis!.-----6ll c!annels can use. /ntroduction of ot!er 7oice fileG &olida# 7oice for$atG &olida#P c!annel. nu$0erYYYYYY 4!e for$at of )la#ing t!e 7oice at &olida# ti$e
26

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VoiceSoft Phone Recording System User Manual

&olida#P02.7ocYYYYYYYY4!e 7oice of 02 c!annel )la#ing at &olida# ti$e 4i$e section 7oice for$atG &r1P01.7ocYYYStands for 01 c!annel )la# 7oice %it!in section1. !r2P01.7ocYYYStands for 01 c!annel )la# 7oice %it!in section2. &r3P01.7ocYYYStands for 01 c!annel )la# 7oice %it!in section 3 &r4P01.7ocYYYStands for 01 c!annel )la# 7oice %it!in section 4 &r1P02.7ocYYYStands for02 c!annels )la# 7oice %it!in section1 4o t!is analogiSes.. @ee' 7oice for$atG Sunda#P01.7ocYYYYStands for 01 c!annel )la# 7oice in Sunda# onda#P01.7ocYYY Stands for 01 c!annel )la# 7oice in onda# 4uesda#P01.VocYYYStands for 01 c!annel )la# 7oice in 4uesda# @ednesda#P01.VocYYYStands for 01 c!annel )la# 7oice in @ednesda# 4!urda#P01.VocYYY Stands for 01 c!annel )la# 7oice in 4!urda# 3rida#P01.VocYYYStands for 01 c!annel )la# 7oice in 3rida# Saturda#P01.VocYYY Stands for 01 c!annel )la# 7oice in Saturda# Saturda#P02.VocYYY Stands for 02 c!annels )la# 7oice in Saturda# C!annels 7oiceG &>c!annel nu$0er.VocXStands for inco$ing call ringing , it %ill auto )la# t!e 7oice file at t!e c!annels after #ou !oo'ing off t!e call./f t!e file is ine+istence and cann<t 0e )la#ed , it %ill enter into con7ersation status. 3or e+a$)leG&01.Vocs----Stands for 01 c!annel %ill )la# 7oice %!en so$e0od# ans%er t!e call F&02.V-C----Stands for 02 c!annels %ill )la# 7oice %!en so$e0od# ans%er t!e call.&BB.V-C----Stands for BB %ill )la# 7oice %!en so$e0od# ans%er t!e call. ">C!annels nu$0er.Voc----Stands for it %ill )la# 7oice at t!e c!annel if t!e ringing ti$es reac! )redeter$ined 7alue./t %ill )la# t!e "auto.7oc 7oice file , if t!e 7oice file ine+istence* "auto. 7oc is $essage )ro$)t, all t!e c!annel can use t!is 7oice. 3or e+a$)leG"01.V-C----Stands for 01 c!annel )la# 7oice %!en t!e ringing reac! t!e enact$ent ti$es. 8oticeG4!e files is necessar# in V-C folder 0elo%, and s!ould not 0e deleted. sgPPal#.7oc-----0egin to lea7e a $essage %!en #ou !ear tic' sound, t!en )ress I 'e# to finis! . Clic'P)al#.7ocYYY M4ic'N7oice Record enu.7oc---Press 1 to confir$, )ress 2 to cancel, )ress 3 to listen, )ress 4 to record again. Record -'.7oc---4!e $essage is sa7ed, t!an' #ou for #our call, 0#e0#e? Record Cancel.7oc----4!e $essage is canceled, t!an' #ou for #our call, 0#e0#e? "auto.Voc-----Please lea7e a $essage %!en #ou !ear t!e sound M4ic'N , t!en )ress I
2(

VoiceSoft

VoiceSoft Phone Recording System User Manual

to finis!. sgPPal#.7oc-----0egin to lea7e a $essage %!en #ou !ear tic' sound , t!en )ress I 'e# to finis! . 2*2*,*0 4!e $et!od for recording fileG Setting t!e recording is @a7 for$at, t!en transfor$ t!e recording tool in CE to V-C for$at.4!e V-C for$at re5uest is ,3re5uenc# G 8000: 4i$0re : single sound trac': Co$)ression ratio:8-0it 6-"a%1, t!en co)# it to t!e Voc folder . 6-Oou can use t!e tele)!one %!ic! is connect to t!e recording s#ste$ to record t!e 7oice file.,;ecause t!e recording file is @6V for$at.1 ;-4o find t!e recording file in MRecording 5uer#N catalog: c!oose t!e file and clic' rig!t 'e# MSearc! goalN 0utton, and #ou can find out t!e @6V file. C-4!en transfor$ t!e s#ste$ )la# recording tool to V-C for$at file. E-*+actl# to na$e t!e V-C file and sa7e it to t!e V-C folder. 5.6.1 "ocal onitor /f #ou do local $onitor it not need to use $onitor tool.@!en c!annel in con7ersation status ,as )ic 5.6.1-21, dou0le clic' to start $onitor, as )ic 5.6.1-3: 0ugle status is $onitor status, dou0le clic' again to e+it . Pic5.6.1-2 Pic5.6.1-3

2*3*. (etwor< monitor ")=(EInternet$ 4!e con7ersation $onitor 5ualit# %ill get so$e influence if use t!e $onitor function in net%or' en7iron$ent, /t need use $onitor real ti$e tool to o)erate it. "ocal area net%or' ,"6V1 $onitor real ti$e. 3or e+a$)leG-ne co$)an# !a7e t%o )cs PC, and t!eir /P address is 122.168.1.2, 122.168.1.3, and t!e PC 122.168.1.2 install )!one recording s#ste$ , /f / %ant to $onitor t!e con7ersation contents in PC 122.168.1.3, a0out t!is setting is G 6-3ind out t!e file -8/4-R/8L.e+e fro$ CE, t!is file is $onitor real ti$e tool , and co)# it to t!e local dis'.4!is file it can 0e used not need to install. ;-Eou0le clic' -8/4-R/8L.e+eand start running.6s )ic 6.6.1-1, and in)ut 122.168.1.2 in MRe$oted !ost co$)uter ,/P address1N , t!en clic' login, it can start $onitor after #ou searc!ing t!e c!annels. /nternet real ti$eG 6-3ind out t!e file -8/4-R/8L.e+e fro$ CE, t!is file is $onitor real ti$e tool , and co)# it to t!e local dis'.4!is file it can 0e used not need to install. ;-/f !a7e fire%all, it need to o)en1503,1504,150(in a))ointed /P address in Router. C-Eou0le clic' -8/4-R/8L.e+eand start running.6s )ic 6.6.1-1, and in)ut 122.168.1.2 in MRe$oted !ost co$)uter ,/P address1N , t!en clic' login, it can start $onitor after #ou searc!ing t!e c!annels. The Sixth chapter POPUP Client information s stem 8otice: /f t!e user %ant to use t!is function , its tele)!one line %ill a))l# Caller /E ,3SCAE4 31.
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VoiceSoft Phone Recording System User Manual

3*, Introduction : Eis)la# inco$ing call nu$0er real ti$e. Eis)la# t!e client infor$ation , suc! as na$e, !istor# record and so on real ti$e. 4!u$0 t!roug! inco$ing call infor$ation and in5uire t!e client $essage. odif# and rene% t!e client infor$ation real ti$e. Can re$ind t!e call nu$0er of 0lac'list auto$aticall#. Send out t!e inco$ing call infor$ation according to t!e designated e+tension. Oou can use t!e funcion a0o7e on t!e "68. Pro7ide t!e inco$ing call data interface for ot!er CR soft%are real ti$e. /t %ill )o) u) t!e custo$er infor$ation %!en !as inco$ing call. 3*. Stand-alone !ersion popup setting wa : 6-Running t!e $ain )rogra$ of recording s#ste$, o)enning MPara$eter Setting J*+tension o)tion MJStartu) /P interface ,1. 4!en add t!is PC<s /P address in M*+tension PC<s /P addressN, t!e /P address can see in attri0ute on Mnet%or' nei0or!oodN J"ocal connectionN , if it is t!e auto get t!e /P of PC, and in)ut 12(.0.0.1:

Pic.6.2-1 Pic.6.2-2 ;-Clic'NStartu) Po)u)N at recording $ain )rogra$, and it %ill )o)u) t!is s#ste$.6s )ic 6.2-2. 3*0 (etwor< !ersion")=($popup setting wa : 3or e+a$)le VSP Recording 8or$al Version 6-*ac! PC %ill install t!e $ain )rogra$ in "68 , a0out t!e recoridng s#ste$ ser7er, clic'NstartN---MrunningN, and in)ut LG97s)9setu).e+e,in case of L is CE-R- 1 ;-Running t!e $ain )rogra$ of recording s#ste$: clic' M)ara$eter settingN JNe+tension o)tionN JNe+tension PC<s /P addressN and add t!e /P address of eac! PC./t can get t!e eac! PC<s /P address fro$ M"ocal connectionN. C-NPara$eter settingN J*+tension o)tionN J-)en /P interfaceN ,1 E-Please setting in co$)letel# s!are in t!e installation catalog in Ser7er ,t!e PC !as installed t!e recording s#ste$ 14!e installation catalog default is CG9Progra$ 3iles9VSP, if a$end t!e installation route, and it %ill s!are t!e correct route. *-/f t!e PC install t!e recording s#ste$ /P address is 122.168.1.2 , t!en it can in ot!er PC t!roug! net%or' nei0or!ood searc! PC 122.168.1.2and find MVSP Minstallation catalog.4!en co)# t!e s!ortcut %a# Po)u).e+eto t!e des'to). 3-/t can run t!e client infor$ation )o)u) s#ste$ if dou0le clic' MP-P.P s!ortcutN.
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VoiceSoft
3*1 POPUP s stem setting

VoiceSoft Phone Recording System User Manual

/f #ou o)en t!e )ass%ord )rotection, it need )ass%ord to login P-P.P s#ste$ , t!e c!oosed o)tion is t!e )rotected o)tion. /nterface languageGSetting M)o)u)Nlanguage interface. Po)u) client infor$ationG -)en t!is o)tion, it can )o)u) as )ic 6.4-1 %!en enter inco$ing call.-r it onl# )o)u) one )ro$)t in t!e screen left corner. Sound )ro$)tG@!en enter inco$ing call, t!e s#ste$ %ill $a'e a sound to )ro$)t.

Pic 6.4-1

Pic.6.4-2

3*2 Client management: 6dd ne% clientGClic'N client infor$aionN JaddN, and it can according to t!e content to add t!e client infor$ation. *ditorGEou0le clic' t!e editing client, clic'N $odificationN after finis! editting. Eelete client infor$ationGC!oosing t!e delete clent infor$ation , clic' Mdelete c!oosingN o)tion. *+)ort *+celG*+)ort t!e client infor$ation to *+cel. *+)ort and 0ac'u)G*+)ort t!e client infor$ation and 0ac'u) t!e file Rene% and 0ac'u)G@!en t!e client infor$ation is deleted 0# 0# accident or after
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VoiceSoft Phone Recording System User Manual

reinstalling t!e s#ste$, t!e client can t!roug!t t!e order to rene% t!e infor$ation of 0ac'u) 0efore.6s )icG

4!e client infor$ation )o)u) 0# a))ointed e+tensionG/t can set as )ic 0lo% , %!en r @u enter inco$ing call, it %ill )o)u) 0# e+tension M1001N Rs PC.

3*3 Incoming call log /t can sa7e t!e detailed !istor# inco$ing call record in t!e inco$ing call log data0ase, t!e user also can c!oose to educe to *+cel. The se!enth chapter Client "/ecording s stem in#ui client using$ Re$ar'G4!e function is not use for Recording 0o+. Recording s#ste$ in5uir# clientG/n "68, after t!e user install t!e recording s#ste$ , if ot!er PC ; need to in5uire t!e recording , it can t!roug! t!e recording s#ste$ in5ur# to transfer t!e recording file to in5uire.4!is function need !as "68, t!e )ic asG
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VoiceSoft Phone Recording System User Manual

4*, /ecording s stem in#uire client install 6-/nsert t!e VoiceSoft recording s#ste$ CE into CE-R- , ,in case of L is CE dri7er1, clic' MStartN JNRunN LG9 Client9Setu).e+e, and finis! t!e installation according to t!e guide. ;-6fter finis! installing, t!e s#ste$ %ill 0uild u) one VSP Client s!ortcut on t!e des'to), t!en it can run if #ou dou0le clic' t!e s!ortcut. 4*. &ow to use the recording s stem in#uir client recording : 6-Eou0le clic' VSPPClientN s!ortcut %a# on t!e des'to) , and run VoiceSoft recording s#ste$ in5uir# client. ;-6s )ic(.2-1, clic'N S#nt!esis in5uir#, as )ic (.2-2.

Pic(.2-1 C-6s )ic (.2-1: )lease in)ut t!e recording file $e$or# route in Msearc! sco)eN o)tion.3or e+a$)leG4!e /) address of $ain )rogra$ ser7er is M122.168.1.2N, recording file $e$or# catalog is M4+RecN.4!en #ou can in)ut 99122.168.1.294+Rec to o)tion Msearc! sco)eNor M;ro%seN at internet and setu) its in5uir# condition , suc! as M3ile 4#)eN : M4i$eN t!en sa7e. "i'e t!ese, #ou can )la# t!e recording file. 8oticeGPC 6 need s!are t!e folder4+rec, or it %ill dis)la# can not searc! in t!e net%or' nei0or!ood.
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VoiceSoft Phone Recording System User Manual

(.2-2
@:rowseC 8utton

Pic (.2.2 Eescri)tion of S#nt!esis /n5uir# C!annels: Can c!oose c!annels in5uired, 0lan' $eans all c!annels. .serA8u$0er:Can c!oose t!e userAnu$0er , %!ic! %ill 0e in5uired, 0lan' $eans all userAnu$0er. 4i$e:Can set 0eginning or finis!ing of in5uir#. Eial a nu$0er: 3or e+a$)leG/f #ou in)ut 123: all nu$0ers include 123 recordings %ere screened out. Rene% t!e ti$e auto$aticall#:/t onl# can in5uire t!e recording file intrada# if #ou c!oose t!is o)tion. Searc! sco)e: Oou can in)ut t!e recording file of $ain )rogra$ ser7er , or can searc! in t!e internet. 4!e recording file t#)e of searc!: /t !as t!ree t#)es: @6V, 4S2, 4S4.,60out Para$eter, )ara$eter settingXrecording o)tion-- co$)ression ratio1.,Co$)ression ratio is 1:1, recording file is @6V for$atF1:2, recording file is 4S2F1:4 , t!e recording file is 4S41, t!en sa7e. Con7ersation ti$e:/n5uire according con7ersation ti$es. 4run'G @!en #ou connect t!e recording s#ste$ to ,Lrou) )!one1 , it can set t!e turn': %!ic! is need to in5uire. *+tension: @!en #ou connect recording s#ste$ to P;B ,Lrou) )!one1 , it can set t!e e+tension: %!ic! is need to in5uire. 4*0 =ccording to the appointed channel in#uire the recording s stem at recording s stem*
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VoiceSoft Phone Recording System User Manual

6ccording to t!e )o)edo$ to in5uire t!e recording in recording in5uire client , for e+a$)le, onl# in5uire c!01 and c!02 recording , t!e ste)s is G 6-Eou0le clic' t!e VSPPClients!ortcut on t!e des'to), running recordiing in5uire client. ;-Clic'NPara$eter settingN, as )ic (.3-1. C-Clic'NSetting a))ointed c!annel in5uir#N, and in)ut t!e default ad$in )ass%ordNad$inN, as )ic (.3-2, 3or e+a$)le 02, clic' Msa7eN, t!en t!e client can in5uie t!e c!annel 02 recording. 8oticeG6$ending t!e ad$in Rs )ass%ord in ti$e.

Pic.(.3-1

Pic.(.3-2

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