Program Strategic pentru Promovarea Inovarii n Servicii prin

Educaie Deschis, Continu (INSEED)

POSDRU/86/1.2./S/57748
Proiect cofinanat din Fondul Social European prin Programul
Operaional Sectorial Dezvoltarea Resurselor Umane 2007-2013
Program Strategic pentru Promovarea Inovarii n Servicii prin
Educaie Deschis, Continu (INSEED)
POSDRU/86/1.2./S/57748
Proiect cofinanat din Fondul Social European prin Programul
Operaional Sectorial Dezvoltarea Resurselor Umane 2007-2013
Service Engineering and Management Service Engineering and Management
Business Service Integration and Management Business Service Integration and Management
Organizational Change for
Organizational Change for
Migrating to Service Provisioning
Migrating to Service Provisioning
Anca Daniela Ionita
Universitatea Politehnica din Bucureti
2
Classical Organizational Structure
Transforming Organizations for
Service Provisioning
Summary
3
Organization structure
Position
a post of employment
obiectives, tasks, competences, current responsabilities
Department
a part of a larger organization with a specific
responsibility
clasification
Operational departments (production, service,
warehouse, commercial)
Functional departments (research&development,
accounting, contability)
4
Relationships
1. Authority
hierarchical
functional
de stat major
2. Control
3. Reprezentation
4. Cooperation
Identify the relationships
between:
- Quality control and
production departments
- A management and an
execution position
- A union representative
and the ministry
- Service and warehouse
employers
- An accountant and
production employers
5
Human Resource Management
Operational 1920 1940
Authority given by the position in the hierarchy
Formal 1940 1960
Attention for the human resources
Influence of phychologic / social processes on productivity
Sistemic 1960 1980
Study the employers behavior
Strategic 1980 2000
Continuous training
Experience at macro-economic and international levels
Approaches
6
Strategic approach
Theoretical currents
economical
decisional si political
analitical
antropological
planning
Structure changes
Innvation based
concurrency
New organizational
culture
behavior
atitude
Defeat resistance
Purpose: capacity to
control external
factors
7
Techniques used for HR planning
Representing organization charts
a diagram that depicts the structure of an organization in
terms of relationships among personnel or departments
represents lines of authority and responsibility.
a rectangle represents a person, position, or department
Networking
Correspondence, informal conversations,
dining, conferences
Especially at the beginning of the project
Organizational theory
8
Types of organizational charts
Hierarchical Matrix
Flat
Role.
Responsibilities
.
..
Authority
..
9
Matrix for assigning
responsibilities
Team member
Activity
Ioan Mar
ia
Silviu Ana Geo
Business process
specification
R A
Service design R A A I I
Implementation A
Unit tests C R A A
SOA integration
tests
R A
A assigned
R responsible
I informed
C Consultant
10
Techniques for team recruiting
Pre-assignment
Negotiation (with functional managers and
other PMs)
Recruiting
Virtual teams
Different locations
Work at home
Different shift works
Document management
Version management
Computer-Supported
Cooperative Work (CSCW)
Computer-Supported
Collaborative Learning
(CSCL)
11
Project Team Management
Observation and conversation
Evaluations of project performance
Clarifying roles and responsibilities
Feedback
Identifying open problems
Conflict management
Register problems
Interpersonal abilities
- Avoiding
- Accommodating
- Compromising
- Collaborating
- Competing
12
Classical Organizational Structure
Transforming Organizations for
Service Provisioning
Summary
13
Holistic paradigms of
service-oriented systems
14
Migration to SOA
NEW organization
structures
New positions
and relationships
NEW business processes
and business rules
Collaboration
with external
provides
15
Challenges
Identification of key drivers for
easier migration
Reengineering legacy code for
creating services
Degree of reuse and
effectiveness in legacy system
migration
Strategies for migration to SOA
Strategies for migrating to
Cloud environments
Enabling legacy applications
on the Grid
Model Driven Engineering for
Migration to services
Migration based on MDA
standards and languages
Migrating data storages to
Cloud
Accessibility of service
infrastructures to SMEs and
not only to major industrial
players
Practical experiences of
migrating legacy systems to
SOA and Cloud environments
Theoretical problems and case
studies of software migration
Business-IT alignment
16
Actors of SOA systems
SOA Front-End Support
SOA Back-End Support
SOA Strategy and
Governance
Design and Quality
Management
SOA Development and
Evolution
Traditional Back-End
Support

Legacy
systems
SOA systems
17
Organization Chart for SOA
18
Mapping the business process tasks
19
Transformation challenges
Organization transformation includes intentional changes,
which are performed for a well-defined goal, and have a
certain consistency.
Challenges
20
References
Viorica Ana Chisu, Florin Rotaru, Manualul
specialistului in resurse umane, Casa de Editura
IRECSON, Bucuresti 2002
W. Duncan, A Guide to Project Management.
Body of Knowledge, Project Management
Institute, 2008
Kajko-Mattsson, M., Lewis, G. A., and Smith, D.
B. 2007. A Framework for Roles for
Development, Evolution and Maintenance of
SOA-Based Systems. In Proceedings of the
international Workshop on Systems
Development in SOA Environments (May 20 -
26, 2007). International Conference on Software
Engineering. IEEE Computer Society